Tourist-friendly Facilities – What Visitors Really Want

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In today’s digital age, the travel industry is booming. More and more people are exploring new destinations and immersing themselves in different cultures. As a result, the demand for tourist-friendly facilities is on the rise. But what exactly do visitors want when it comes to enhancing their travel experience? In this article, we’ll delve into the key factors that make a facility truly tourist-friendly and explore how focusing on these aspects can elevate your business in the eyes of travelers.

The Power of Convenience

When travelers visit a new place, convenience is key. From easily accessible transportation options to centrally located accommodations, tourists crave simplicity and efficiency. Having a well-connected transportation system is crucial to attracting visitors. Whether it’s a user-friendly metro system, reliable taxis, or convenient shuttle services, providing seamless transportation options can significantly enhance the travel experience.

Additionally, tourists appreciate central and easily accessible accommodations. This means offering hotels or vacation rentals in popular tourist areas or near major landmarks. By doing so, you not only offer convenience but also increase the chances of attracting tourists who prefer to explore on foot.

The Beauty of Blending In

While tourists love immersing themselves in a new culture, they also appreciate familiar amenities. A facility that seamlessly blends local charm with international standards is a magnet for travelers. Visitors want to experience authentic cuisine, local customs, and traditional architecture. However, they also desire the comfort of familiar facilities and services.

By striking a balance between authenticity and international standards, you can create a tourist-friendly facility that caters to the diverse needs of travelers. For example, offering a range of dining options that include both traditional dishes and international cuisine can satisfy a wide variety of palates.

Engaging Experiences

One of the key factors that make a facility tourist-friendly is the ability to provide engaging experiences. Travelers seek attractions and activities that allow them to immerse themselves in the local culture and create lasting memories. From guided tours to interactive workshops, offering unique experiences can set your facility apart from competitors.

Engaging experiences can take many forms. For instance, providing opportunities for visitors to interact with locals through cultural exchange programs or organizing excursions that showcase the region’s history and beauty can make a facility more attractive to tourists. These experiences not only add value to their trip but also create a deep connection between the traveler and the destination.

Seamless Communication

In today’s interconnected world, communication is more important than ever. Tourists expect facilities that prioritize clear and efficient communication. This means providing multilingual staff, offering easily accessible customer support, and having clear signage and instructions in different languages.

Moreover, incorporating technology can further enhance communication. For example, providing free Wi-Fi, mobile apps for bookings and inquiries, or interactive touch screens with helpful information can greatly assist visitors during their stay.

Comfort and Safety

Lastly, comfort and safety are non-negotiable for tourists. A facility that prioritizes these aspects is bound to attract more visitors. Comfort can be ensured through well-maintained accommodations, quality mattresses, air conditioning, and amenities that promote relaxation.

Similarly, safety measures should be readily apparent. This can include properly trained staff, 24-hour security, emergency response plans, and well-lit public areas. Taking these steps to ensure the safety and well-being of travelers will not only create a positive experience but also build trust and loyalty.

In conclusion, creating a truly tourist-friendly facility requires a holistic approach. By prioritizing convenience, blending local charm with international standards, offering engaging experiences, enhancing communication, and ensuring comfort and safety, you can provide visitors with an unforgettable travel experience. Remember, a happy tourist is likely to spread the word, leading to more visitors and success for your business.

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40 Facts About Elektrostal

Lanette Mayes

Written by Lanette Mayes

Modified & Updated: 02 Mar 2024

Jessica Corbett

Reviewed by Jessica Corbett

40-facts-about-elektrostal

Elektrostal is a vibrant city located in the Moscow Oblast region of Russia. With a rich history, stunning architecture, and a thriving community, Elektrostal is a city that has much to offer. Whether you are a history buff, nature enthusiast, or simply curious about different cultures, Elektrostal is sure to captivate you.

This article will provide you with 40 fascinating facts about Elektrostal, giving you a better understanding of why this city is worth exploring. From its origins as an industrial hub to its modern-day charm, we will delve into the various aspects that make Elektrostal a unique and must-visit destination.

So, join us as we uncover the hidden treasures of Elektrostal and discover what makes this city a true gem in the heart of Russia.

Key Takeaways:

  • Elektrostal, known as the “Motor City of Russia,” is a vibrant and growing city with a rich industrial history, offering diverse cultural experiences and a strong commitment to environmental sustainability.
  • With its convenient location near Moscow, Elektrostal provides a picturesque landscape, vibrant nightlife, and a range of recreational activities, making it an ideal destination for residents and visitors alike.

Known as the “Motor City of Russia.”

Elektrostal, a city located in the Moscow Oblast region of Russia, earned the nickname “Motor City” due to its significant involvement in the automotive industry.

Home to the Elektrostal Metallurgical Plant.

Elektrostal is renowned for its metallurgical plant, which has been producing high-quality steel and alloys since its establishment in 1916.

Boasts a rich industrial heritage.

Elektrostal has a long history of industrial development, contributing to the growth and progress of the region.

Founded in 1916.

The city of Elektrostal was founded in 1916 as a result of the construction of the Elektrostal Metallurgical Plant.

Located approximately 50 kilometers east of Moscow.

Elektrostal is situated in close proximity to the Russian capital, making it easily accessible for both residents and visitors.

Known for its vibrant cultural scene.

Elektrostal is home to several cultural institutions, including museums, theaters, and art galleries that showcase the city’s rich artistic heritage.

A popular destination for nature lovers.

Surrounded by picturesque landscapes and forests, Elektrostal offers ample opportunities for outdoor activities such as hiking, camping, and birdwatching.

Hosts the annual Elektrostal City Day celebrations.

Every year, Elektrostal organizes festive events and activities to celebrate its founding, bringing together residents and visitors in a spirit of unity and joy.

Has a population of approximately 160,000 people.

Elektrostal is home to a diverse and vibrant community of around 160,000 residents, contributing to its dynamic atmosphere.

Boasts excellent education facilities.

The city is known for its well-established educational institutions, providing quality education to students of all ages.

A center for scientific research and innovation.

Elektrostal serves as an important hub for scientific research, particularly in the fields of metallurgy, materials science, and engineering.

Surrounded by picturesque lakes.

The city is blessed with numerous beautiful lakes, offering scenic views and recreational opportunities for locals and visitors alike.

Well-connected transportation system.

Elektrostal benefits from an efficient transportation network, including highways, railways, and public transportation options, ensuring convenient travel within and beyond the city.

Famous for its traditional Russian cuisine.

Food enthusiasts can indulge in authentic Russian dishes at numerous restaurants and cafes scattered throughout Elektrostal.

Home to notable architectural landmarks.

Elektrostal boasts impressive architecture, including the Church of the Transfiguration of the Lord and the Elektrostal Palace of Culture.

Offers a wide range of recreational facilities.

Residents and visitors can enjoy various recreational activities, such as sports complexes, swimming pools, and fitness centers, enhancing the overall quality of life.

Provides a high standard of healthcare.

Elektrostal is equipped with modern medical facilities, ensuring residents have access to quality healthcare services.

Home to the Elektrostal History Museum.

The Elektrostal History Museum showcases the city’s fascinating past through exhibitions and displays.

A hub for sports enthusiasts.

Elektrostal is passionate about sports, with numerous stadiums, arenas, and sports clubs offering opportunities for athletes and spectators.

Celebrates diverse cultural festivals.

Throughout the year, Elektrostal hosts a variety of cultural festivals, celebrating different ethnicities, traditions, and art forms.

Electric power played a significant role in its early development.

Elektrostal owes its name and initial growth to the establishment of electric power stations and the utilization of electricity in the industrial sector.

Boasts a thriving economy.

The city’s strong industrial base, coupled with its strategic location near Moscow, has contributed to Elektrostal’s prosperous economic status.

Houses the Elektrostal Drama Theater.

The Elektrostal Drama Theater is a cultural centerpiece, attracting theater enthusiasts from far and wide.

Popular destination for winter sports.

Elektrostal’s proximity to ski resorts and winter sport facilities makes it a favorite destination for skiing, snowboarding, and other winter activities.

Promotes environmental sustainability.

Elektrostal prioritizes environmental protection and sustainability, implementing initiatives to reduce pollution and preserve natural resources.

Home to renowned educational institutions.

Elektrostal is known for its prestigious schools and universities, offering a wide range of academic programs to students.

Committed to cultural preservation.

The city values its cultural heritage and takes active steps to preserve and promote traditional customs, crafts, and arts.

Hosts an annual International Film Festival.

The Elektrostal International Film Festival attracts filmmakers and cinema enthusiasts from around the world, showcasing a diverse range of films.

Encourages entrepreneurship and innovation.

Elektrostal supports aspiring entrepreneurs and fosters a culture of innovation, providing opportunities for startups and business development.

Offers a range of housing options.

Elektrostal provides diverse housing options, including apartments, houses, and residential complexes, catering to different lifestyles and budgets.

Home to notable sports teams.

Elektrostal is proud of its sports legacy, with several successful sports teams competing at regional and national levels.

Boasts a vibrant nightlife scene.

Residents and visitors can enjoy a lively nightlife in Elektrostal, with numerous bars, clubs, and entertainment venues.

Promotes cultural exchange and international relations.

Elektrostal actively engages in international partnerships, cultural exchanges, and diplomatic collaborations to foster global connections.

Surrounded by beautiful nature reserves.

Nearby nature reserves, such as the Barybino Forest and Luchinskoye Lake, offer opportunities for nature enthusiasts to explore and appreciate the region’s biodiversity.

Commemorates historical events.

The city pays tribute to significant historical events through memorials, monuments, and exhibitions, ensuring the preservation of collective memory.

Promotes sports and youth development.

Elektrostal invests in sports infrastructure and programs to encourage youth participation, health, and physical fitness.

Hosts annual cultural and artistic festivals.

Throughout the year, Elektrostal celebrates its cultural diversity through festivals dedicated to music, dance, art, and theater.

Provides a picturesque landscape for photography enthusiasts.

The city’s scenic beauty, architectural landmarks, and natural surroundings make it a paradise for photographers.

Connects to Moscow via a direct train line.

The convenient train connection between Elektrostal and Moscow makes commuting between the two cities effortless.

A city with a bright future.

Elektrostal continues to grow and develop, aiming to become a model city in terms of infrastructure, sustainability, and quality of life for its residents.

In conclusion, Elektrostal is a fascinating city with a rich history and a vibrant present. From its origins as a center of steel production to its modern-day status as a hub for education and industry, Elektrostal has plenty to offer both residents and visitors. With its beautiful parks, cultural attractions, and proximity to Moscow, there is no shortage of things to see and do in this dynamic city. Whether you’re interested in exploring its historical landmarks, enjoying outdoor activities, or immersing yourself in the local culture, Elektrostal has something for everyone. So, next time you find yourself in the Moscow region, don’t miss the opportunity to discover the hidden gems of Elektrostal.

Q: What is the population of Elektrostal?

A: As of the latest data, the population of Elektrostal is approximately XXXX.

Q: How far is Elektrostal from Moscow?

A: Elektrostal is located approximately XX kilometers away from Moscow.

Q: Are there any famous landmarks in Elektrostal?

A: Yes, Elektrostal is home to several notable landmarks, including XXXX and XXXX.

Q: What industries are prominent in Elektrostal?

A: Elektrostal is known for its steel production industry and is also a center for engineering and manufacturing.

Q: Are there any universities or educational institutions in Elektrostal?

A: Yes, Elektrostal is home to XXXX University and several other educational institutions.

Q: What are some popular outdoor activities in Elektrostal?

A: Elektrostal offers several outdoor activities, such as hiking, cycling, and picnicking in its beautiful parks.

Q: Is Elektrostal well-connected in terms of transportation?

A: Yes, Elektrostal has good transportation links, including trains and buses, making it easily accessible from nearby cities.

Q: Are there any annual events or festivals in Elektrostal?

A: Yes, Elektrostal hosts various events and festivals throughout the year, including XXXX and XXXX.

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Facilities Management in Tourism

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tourist facilities and services

  • Eric S. W. Chan 3  

The notion of “facilities management” was first introduced in the United States in 1975. It is defined as the management of infrastructure resources and services to support and sustain the operational strategy of an organization over time (Nutt 2004 ). Further, it is described as the proactive management of constructed facilities and organizational assets to improve their efficiency and to add to their performance and service value (Okoroh et al. 2003 ). The notion is well received in hospitality and tourism as it contributes to business performance.

Facilities management has been adopted in different ways to improve organizational management effectiveness. Typically, such facilities encompass heating, ventilation, and air-conditioning systems; fire prevention systems; water systems; electrical systems; lighting systems; telephone communications systems; and buildings.

In tourism, facilities management helps a firm create a unique marketing identity. As the mandate of an engineering...

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Law, R., B. Bai, C. Ip, and R. Leung. 2011. Progress and development of information and communication technologies in hospitality. International Journal of Contemporary Hospitality Management 23 (4): 533–551.

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Nutt, B. 2004. Infrastructure and facilities: Forging alignments between supply and demand. University College London: Conference Proceeding of Future of Property and Facility Management II 9–16, ISBN 0-9536142-1-2.

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Okoroh, M., C. Jones, and B. IIozor. 2003. Adding value to constructed facilities: Facilities management hospitality case study. Journal of Performance of Constructed Facilities 17 (1): 24–33.

Priyangika, K.D.T., B.A.K.S. Perera, and Tharindu Lakruwan Wickremanayake Karunaratne. 2020. Facilities management roles in the hotel industry: The skills and competencies required. Journal of Quality Assurance in Hospitality & Tourism 21 (4): 454–473.

Stipanuk, D. 2002. Hospitality facilities management and design . Lansing: Educational Institute of American Hotel and Lodging Association.

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Chan, E.S.W. (2023). Facilities Management in Tourism. In: Jafari, J., Xiao, H. (eds) Encyclopedia of Tourism. Springer, Cham. https://doi.org/10.1007/978-3-319-01669-6_82-2

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What is accessible tourism?

Accessible tourism enables all people to participate in and enjoy tourism experiences. More people have access needs, whether or not related to a physical condition. For example, older and less mobile people have access needs, which can become a huge obstacle when traveling or touring. Thus, accessible tourism is the ongoing endeavour to ensure tourist destinations, products and services are accessible to all people, regardless of their physical limitations, disabilities or age. This inludes publicly and privately owned tourist locations, facilities and services.

Accessible tourism involves a collaborative process among all stakeholders, Governments, international agencies, tour-operators and end-users, including persons with disabilities and their organizations (DPOs). A successful tourism product requires effective partnerships and cooperation across many sectors at the national, regional and international levels. From idea to implementation, a single destination visit normally involves many factors, including accessing information, long-distance travel of various sorts, local transportation, accommodation, shopping, and dining. The impact of accessible tourism thus goes beyond the tourist beneficiaries to the wider society, engraining accessibility into the social and economic values of society. International action and normative frameworks

The UN Convention on the Rights of Persons with Disabilities (CRPD) was adopted by the UN General Assembly in December 2006. CRPD Article 9 on Accessibility calls for State Parties to take appropriate measures to ensure that persons with disabilities have equal access to the physical environment, information, transportation and other facilities and services open or provided to the public. It also calls for the elimination of obstacles and barriers to accessibility, including all transportation and facilities. Furthermore, Article 30 on Participation in cultural life, recreation, leisure and sport also calls for State Parties to ensure that persons with disabilities enjoy the benefits of tourism.

At the 2013, historic UN High-level Meeting on Disability and Development, which included several Heads of State, the link of disability and development was discussed and the meeting called for enhanced action to mainstream disability in the global development agenda. In the outcome document of the meeting, accessibility was identified as a key area for action.

Furthermore, in his message for the 2013 World Habitat Day , UN Secretary-General Ban Ki-moon called on the international community to make towns and cities accessible to all.

In the recent 2030 Agenda for Global Action containing the Sustainable Development Goals (SDGs 2015), Goal 11 focuses on principles to “Make cities and human settlements inclusive, safe, resilient and sustainable”. This goal captures tourism and recreation through its call for the provisions of universal design for accessible and sustainable transport systems, inclusive urbanization, and access to green and public spaces. In its 2011 Declaration, The United Nations World Tourism Organization (UNWTO) predicted tourism will increase and experience sustained development, reaching 1.8 billion international tourists by 2030. Accessible cities and tourism provisions therefore ensure the full social and economic inclusion of all persons with direct benefits of promoting more sustainable travel habits among users.

What are the barriers to travel and tourism for persons with disabilities?

For persons with disabilities, travelling can be a challenge, as finding the information on accessible services, checking luggage on a plane, booking a room to fulfil access needs, often prove to be difficult, costly and time consuming.

Challenges for persons with disabilities include: • Untrained professional staff capable of informing and advising about accessibility issues • Inaccessible booking services and related websites • Lack of accessible airports and transfer facilities and services • Unavailability of adapted and accessible hotel rooms, restaurants, shops, toilets and public places • Inaccessible streets and transport services • Unavailable information on accessible facilities, services, equipment rentals and tourist attractions

Why is accessible tourism important?

Accessibility is a central element of any responsible and sustainable development policy. It is both a human rights imperative, as well as an exceptional business opportunity. In this context, accessible tourism does not only benefit persons with disabilities, it benefits all of society.

To ensure that accessible tourism is developed in a sustainable manner requires that tourist destinations go beyond ad hoc services to adopting the principle of universal design, ensuring that all persons, regardless of their physical or cognitive needs, are able to use and enjoy the available amenities in an equitable and sustainable manner. This approach foregoes preferential or segregated treatment of differently abled constituents to permitting uninhibited use of facilities and services by all, at any time, to equitable effect.

I am not a person with a disability – how does this affect me?

Accessibility is also an important aspect of realizing the rights of the world’s ageing population. As we grow older, our chance of experiencing a permanent or temporary disability is increased. A focus on accessibility can therefore ensure that we are able to participate fully in our societies well into our older years. Accessibility also benefits pregnant women and persons who are temporarily rendered immobile.

The improvements to physical and service infrastructure that come with a focus on accessibility also encourage a more multigenerational focus in development planning. For families with small children, accessible infrastructure – particularly in transportation, city planning and building design – improves the ability of these families to participate in social and cultural activities.

The United Nations is committed to sustainable and equitable development. Certainly, making basic adjustments to a facility, providing accurate information, and understanding the needs of disabled people can result in increased visitor numbers. Improving the accessibility of tourism services increases their quality and their enjoyment for all tourists, as well as improving quality of life in the local communities.

Other resources:

  • UN News Centre: Accessible tourism will benefit everyone, say senior UN officials on World Day
  • World Tourism Day 2016 Theme: Promoting Universal Accessibility
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  • The UNWTO General Assembly adopts Recommendations on Accessible Information in Tourism
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  • Capitalising on the Grey-haired Globetrotters Economic Aspects of Increasing Tourism among Older and Disabled People

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According to the World Health Organization (WHO, 2023), 1.3 billion people - about 16% of the global population - experience significant disability. Accessibility for all to tourism facilities, products, and services should be a central part of any responsible and sustainable tourism policy. Accessibility is not only about human rights. It is a business opportunity for destinations and companies to embrace all visitors and enhance their revenues.

Did you know..? 

  • Almost 50% of people aged more than 60 have a disability (UNDESA, 2022) 
  • Travellers with disabilities tend to travel accompanied by 2 to 3 travel companions (Bowtell, 2015)
  •  2/3 of people with disabilities in developed economies are likely to have means to travel (based on Bowtell, 2015)

This portal provides an insight into UN Tourism resources on accessibility. All resources were developed with key inputs from Organizations with Persons with Disabilities (OPDs), civil society and tourism sector stakeholders. The publications generally follow the Web Content Accessibility Guidelines (WCAG) 2.0 (level AA).

International Accessible Tourism Forum - Asia & the Pacific 

tourist facilities and services

Download here the Programme of the Forum .     

UN Tourism International Conference on Accessible Tourism 

tourist facilities and services

The Conference discussed accessible tourism policies and product development, as well as international guidance tools applied to the tourism value chain. Good practices showcased innovative solutions in access to transportation, cultural heritage, nature areas, leisure, MICE and a wide range of tourism businesses. The UN Tourism & San Marino Action Agenda for the Future of Accessible Tourism 2030 outlines a series of public commitments to undertake specific accessibility improvements.  

Download here the Programme of the Conference . 

Download the San Marino Action Agenda  in English , Spanish , French and Arabic .  

Recommendations for managers of natural resources

tourist facilities and services

A set of guidelines on accessibility targeting key players in the management of natural resources, was published by UN Tourism in October 2023. The document focuses on facilitating access to protected nature areas, beaches and parks. The WCPA Tourism and Protected Areas Specialist Group of the International Union for Conservation of Nature and the European Network for Accessible Tourism (ENAT) , acted as the expert reviewers. Their involvement was key in identifying the best actions geared towards a greater extent of accessibility and inclusiveness within nature areas, vis a vis tourism. 

The guidance tool, whose drafting was led by UN Tourism, the ONCE Foundation and UNE, is part of the promotion of ISO Standard 21902:2021 .

Download here the guidelines in English  and Spanish . 

Recommendations for cultural tourism key players   

tourist facilities and services

Download here the English and Spanish version of the Recommendations.  

Recommendations for Accommodation, Food&Beverage and MICE companies 

tourist facilities and services

Download the user-guide (January 2023) here:

Recommendations for governments and destinations 

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Download the user-guide (December 2022) produced in collaboration with Turismo de Portugal, Turismo Argentina and European Network for Accessible Tourism (ENAT):

Accessibility Standards guiding the Recovery

tourist facilities and services

You can click and download below the takeaway thoughts & conclusions (accessible PDF file) : ➥ Conclusions (in accessible PDF format) - English: Webinar ➥ Conclusions (in accessible PDF format)   - Spanish: Webinar

UN Tourism Inclusive Recovery Guide - Persons with Disabilities 

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Reopening Tourism for Travellers with Disabilities

Reopening Tourism for Travellers with Disabilities

Accessible Tourism Destination

Accessible Tourism Destination

The ATD is an annual UN Tourism distinction based on an Expert Committee evaluation, which acknowledges destinations enabling a seamless experience to any tourist, regardless of their abilities . The first ATD was awarded in 2019 and has been temporarily put on hold, given the pandemic.  

Documents available for download:

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  • Accessible Tourism Destination award (First Edition)

Video "Change your destination"

The video “Change your destination” was issued by Fundación ONCE and UN Tourism by the occasion of the 2019 International Fair of Tourism (FITUR).

Facilitating travel for people with disabilities is an exceptional business opportunity. Yet, a change in mind-set and in the model of tourism services provision is needed in order to meet this major market demand. Accessible environments and services contribute to improve the quality of the tourism product and can create more job opportunities for people with disabilities.

Accessibility, therefore, must be an intrinsic part of any responsible and sustainable tourism policy and strategy.

World Tourism Day 2016: "Tourism for All - promoting universal accessibility"

World Tourism Day 2016

While these examples provide a small sample of possible solutions regarding accessibility, they will hopefully inspire others to take steps towards broadening the availability of accessible offers in tourism destinations around the world. 

  Download full text: Tourism for All - promoting universal accessibility

UN Tourism Recommendations on Accessible Information in Tourism

UNWTO Recommendations on Accessible Information in Tourism

Ensuring that the information is accessible,  is without any doubt a key to communicating successfully with visitors in all stages of their journey, particularly with regards to travelers with disabilities and special access requirements.

The  UNWTO Recommendations on Accessible Information in Tourism  have been developed with the support and collaboration of the ONCE Foundation for Cooperation and Social Inclusion of People with Disabilities and the European Network for Accessible Tourism (ENAT). They were adopted by the Resolution A/RES/669(XXI) of the General Assembly of UNWTO as a follow-up to the ‘Recommendations on Accessible Tourism for All’ of 2013. 

  Download full text: UNWTO Recommendations on Accessible Information in Tourism

UN Tourism Recommendations on Accessible Tourism for All

UNWTO Recommendations on Accessible Tourism for All

The Recommendations incorporate the most relevant aspects of the UN Convention on the Rights of People with Disabilities of 2006 and the principles of Universal Design.

In the context of a trilateral agreement between UNWTO, ONCE and ENAT, the recommendations were adopted by UNWTO General Assembly Resolution A/RES/637(XX) of August 2013, updating the 2005 UNWTO Recommendations. 

  Download full text: UNWTO Recommendations on Accessible Tourism for All

Highlights of the 1st UN Tourism Conference on Accessible Tourism in Europe  

In recognition of accessibility’s importance in the tourism sector, UNWTO and the Government of San Marino jointly organized the  1st UNWTO Conference on Accessible Tourism in Europe  (19 - 20 November 2014).

Drawing together policy makers, tourism destinations, the private sector and civil society, this landmark event addressed challenges in advancing quality, sustainability and competitiveness within the tourism sector through universal accessibility.

This publication features 14 good practices presented at the Conference which focus on accessibility of cultural heritage sites, policy frameworks and strategic actions to make accessible tourism a reality. 

  Download full text: Highlights of the 1st UNWTO Conference on Accessible Tourism in Europe

San Marino Declaration on Accessible Tourism 

The Declaration which resulted from the 1st UNWTO Conference on Accessible Tourism in Europe, held on 19-20 November 2014 in the Republic of San Marino, can be downloaded here:

Manuals on Accessible Tourism for All

One of the most significant outcomes of a major collaboration framework between UN Tourism and Disabled People’s Organizations (DPOs), particularly the Spanish  ONCE Foundation  for the Cooperation and Social Inclusion of People with Disabilities, the  European Network for Accessible Tourism (ENAT) , and the Spanish  ACS Foundation , are the Manuals on Accessible Tourism for All.

The manuals are meant to assist tourism stakeholders in improving the accessibility of tourism destinations, facilities and services worldwide.

Manual on Accessible Tourism for All: Public-Private Partnerships and Good Practices

Public-Private Partnerships and Good Practices

Download full text: English | Spanish

Download Executive Summary: English | Français

Module I: Definition and Context 

 Public-Private Partnerships and Good Practices

  Download full text: Module I: Definition and Context

Module II: Accessibility Chain and Recommendations 

Module II: Accessibility Chain and Recommendations

  Download full text: Module II: Accessibility Chain and Recommendations  (Español)

Module III: Principal Intervention Areas 

Module III: Principal Intervention Areas

  Download full text: Module III: Principal Intervention Areas  (Español)

Module IV: Indicators for Assessing Accessibility in Tourism 

Module IV of the Manual on Accessible Tourism for All: Principles, Tools and Best Practices , co-produced with the ONCE Foundation and ENAT, proposes a series of indicators developed for tourism destinations to assess, control, and manage their accessible tourism offer. Accompanied by a detailed methodology for their application, these indicators can serve as a practical tool not only to assess the current situation within destinations but also to consider further actions that may be required. Module IV is currently available in Spanish only, in a digital accessible version. It has been laid-out following the Web Content Accessibility Guidelines (WCAG) 2.0 (level AA). 

  Download full text: Module IV: Indicators for Assessing Accessibility in Tourism (Español)

Module V:  Good Practices of Accessible Tourism for All 

Module V of the Manual on Accessible Tourism for All: principles, tools and best practices , co-produced with the ONCE Foundation and ENAT, provides an overview of case studies and good practices which have proven a successful implementation of universal accessibility in different spheres of tourism, such as promotion, market research, travel agencies, transportation, accommodation, training & capacity building and destination management. The examples featured therein analyze a wide spectrum of conditions which were decisive in making accessible tourism a reality and are meant to inspire the key stakeholders to engage in similar initiatives in their respective areas of influence. Module V is available in both English and Spanish, in digital accessible versions. The publications have been laid-out following the Web Content Accessibility Guidelines (WCAG) 2.0 (level AA). 

  Download full text: Module V:  Good Practices of Accessible Tourism for All (English)   Download full text: Module V:  Good Practices of Accessible Tourism for All (Español)

Accessible Tourism for All: An Opportunity within Our Reach

The brochure "Accessible Tourism for All: An opportunity within Our Reach" features the major highlights of the Manual on Accessible Tourism for All produced with the ONCE Foundation and ENAT .

It is aimed at making tourism stakeholders familiar with the content of the five modules of the Manual in a reader-friendly and summarized form.  The publication  has  been laid-out following the Web Content Accessibility Guidelines (WCAG) 2.0 (level AA). 

  Download full text: Accessible Tourism for All: An Opportunity within Our Reach

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tourist facilities and services

The Ghana Tourism Authority is the public service agency responsible for promoting regulating tourism in Ghana as well as licensing and classification of tourism facilities and services, research and development.

Mandate & vision, the vision of gta is to be the main driver for the growth of tourism and to see ghana become the leading sustainable tourist destination in west africa by 2026..

To ensure the sustainable development of tourism through:

  • Deployment of the Best Technology and ICT
  • Effective Regulation and Standardization
  • Strengthening Partnerships (Multi- Agency partnerships, Public – Private Partnerships, Stakeholder partnerships)
  • Aggressive Marketing and Robust Investment promotion
  • Uplifting Industry Service, Safety and Health Standards
  • Enhancing accountability and shared responsibility

Select To Complete Online Application

Accommodation registration, car rental registration, entertainment center registration, formal food and beverage registration, home lodge registration, hostel registration, tourist site registration, travel and tour registration, conference and event hall, application forms / requirements / fees, accommodation, food & beverage, restaurants, conference & events, travel & tours, car rentals, entertainment, event organiser, online registration portal.

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SERVICES: SECTOR BY SECTOR

Tourism and travel-related services

Tourism plays an important role for nearly all WTO members, especially in terms of its contribution to employment, GDP, and the generation of foreign exchange. Tourism-related services are typically labour-intensive, with numerous links to other major segments of the economy, such as transport, cultural and creative services, or financial and insurance services.

Tourism and travel-related services include services provided by hotels and restaurants (including catering), travel agencies and tour operator services, tourist guide services and other related services.

A crucial aspect of trade in tourism services is the cross-border movement of consumers (mode 2). This permits a variety of workers, including those in remote areas, to become services exporters — for instance, by guiding tourists, performing in local events, or working in tourist accommodation. While digitalisation offers great potential for many aspects of tourism services, the sector continues to depend highly on the cross-border movement of both customers and employees, and remains strongly linked to transport services.

  

Current commitments and exemptions

Tourism commitments have been undertaken by over 133 WTO members, more than in any other service sector. This indicates the desire of most members to expand their tourism sectors and to increase inward foreign direct investment (FDI) as part of their efforts to promote economic growth.

The level of commitments by sub-sector varies widely for tourism and travel-related services. Commitments on services provided by hotels and restaurants are the most frequent, with a significantly smaller number of WTO members making commitments on travel agencies and tour operator services. Only about half of members with commitments on tourism have included tourist guide services, and only a few members have made commitments for the “other” tourism services category.

  • Schedules of WTO Members with Specific Commitments on Tourism Services

Treatment of the sector in negotiations

Tourism services, like other services covered by the General Agreement on Trade in Services (GATS), were included in the services negotiations that began in 2000.

One of the earliest documents was a proposal for a GATS Annex on Tourism, originally sponsored by the Dominican Republic, El Salvador and Honduras ( S/C/W/127 and S/C/W/127/Corr.1 ). The proposal had two main aspects: more comprehensive treatment of the tourism sector (with respect to classification issues), and the prevention of anti-competitive practices. As part of the plurilateral process, a joint request was made by a group of developing countries, asking for improved tourism commitments for all modes of supply.

  • Proposals and related negotiating documents on tourism services

Additional information

Search Documents Online These links open a new window: allow a moment for the results to appear.

  • Secretariat background notes on tourism services (Document code S/C/W/* and keyword “tourism and Background Note”)   > search    > help
  • Tourism services (Document code S/CSS/W/* or TN/S/W/* and Title “Tourism”)    > search

You can perform more sophisticated searches from the Documents Online search facility by defining multiple search criteria such as document symbol (i.e. code number), full text search or document date.

Some useful links 

  • World Tourism Organization (UNWTO)
  • World Travel and Tourism Council (WTTC)
  • OECD Tourism Unit (Centre for Entrepreneurship, SMEs, Regions and Cities)

Problems viewing this page? If so, please contact [email protected] giving details of the operating system and web browser you are using.

Tourism Management Tutorial

  • Tourism Management Tutorial
  • Tourism Management - Home
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  • Tourism Mngmt - Motivation Factors
  • Maslow's Pyramid of Motivation
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  • About Tourism Destinations
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  • Managing Tourism
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  • Tourism Mngmt - Marketing Mix
  • Tourism Mngmt - Products & Services
  • Developing Product
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  • Tourism Impacts, Trends, & Future
  • Tourism Management - Impacts
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Products and Services

“Don’t give up and always keep on believing in your product. Because if you don’t, how can you make others believe in it?” − Niels Van Deuren, Founder, housinganywhere.com.

The tourism industry as a whole survives because of various tourism products and services. Tourism industry is flexible. The products of tourism cannot be easily standardized as they are created for the customers of varied interests and demands. As the tourism products are mainly the tourists’ experience, they can be stored only in the tourists’ memories.

Let us understand more about tourism products and services −

Types of Tourism Products

The tourism products are grouped into the following types −

Tourism Oriented Products (TOP)

These are the products and services created primarily for the tourists and also for the locals. These products need a great share of investments in private sector. A few of them are −

  • Accommodations; For example, Taj, ITC Hotels.
  • Transportation; For example, Owning taxis, luxury buses, and boats.
  • Retail Travel Agents
  • Tour Operators
  • Shopping Centers such as malls
  • Cinema Theatres such as PVR
  • Restaurants for Food and Beverages
  • Tourism Information Centers
  • Souvenirs Outlets
  • Museums, Temples, Gardens, and Theme parks

Residents Oriented Products (ROP)

Here, the products and services are created mainly for the local residents staying at a particular tourist destination. This category requires investment in public sectors more. Some of them are −

  • Public Parks
  • Banks and ATMs
  • Petrol Pumps
  • Postal Service

Intangible Products of Tourism

They include −

Bookings of accommodations, theatres, and at various sites.

Tourists’ experience by visiting a destination, eating at a restaurant, or performing an activity.

Tourists’ memory which is created by storing the details of events and experience on the tour. The high degree of satisfaction or dissatisfaction is often stored as a long term memory.

Transportation of tourists and their luggage from one place to another.

Tour Operator’s Products and Services

To realize the facilities and experience a tourism product offers, service is required by skilled and qualified staff. The tour operator provides the following typical products and services −

Accommodations

The tourist destinations are equipped with different types of accommodations. They cater for tourists’ stay at the destination.

Serviced − This type of accommodation is supported by skilled staff such as housekeepers, drivers, guides, and cooks.

Self-catering − This accommodation offers staying facilities but dining is required to be self-catered. It is equipped with cooking, fuel and facility, some basic supplies such as tea/coffee/sugar sachets, and a drinking water source.

Hotels − Budget rooms to 7* hotels with classy amenities. The hotels contribute a major share of imparting the experience to the tourists by providing best services and amenities.

Guest Houses − Owned by business or government organizations, which can be used by its staff and staff relatives.

Camping Sites − They are open sites often located in areas of lush greenery. They are equipped with clean place to pitch the personal tent, a water supply, and electric supply. Camp sites have common rest rooms.

Reservations

The tour operator is responsible for making reservations for special events or activities the tourists are interested in. At some places, the reservations are required to be done well in advance to avoid last minute hassles. The events or activities such as a music concert or a theatre show, visiting a theme park or a zoo, require people to secure seats or avail entry with prior reservations.

Guided Tours

The tour operators can arrange guided tours. Some qualified staff who can get access to the place, explain the importance of the place, support, and guide the participants through the entire visit. The guide is arranged to accompany the tour participants as a part of tour.

Transport Facilities

These facilities are for travelling from one place to another.

Surface Transport − It includes support of transport by road or water.

Air Transport − This is the support of transport by air, generally given for long distance travel. Many times the tours include a halt of a couple of hours at transit destinations. Today the airports are built and maintained as engaging tourist terminals by providing amenities such as spas, lounges, food joints, bars, and book shops, retail shops for selling authentic local food, clothes, and souvenirs.

Today the Airlines are no more backstage when it comes to caring for their customers. They offer loyalty programs to their customers under Frequent Flyer Program to encourage the customers to travel more and accumulate points and redeem them against travel or rewards.

Dining Facilities

The tour operators can book accommodation that provides dining facilities or it can tie up with the local restaurants which are ready to entertain groups. If the tour package is all inclusive, the tour operator pays for breakfast, lunch, and dinner. If not, the tourists need to pay from their own pocket.

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Home Surveys

Tourist Survey: What It Is + Tips with Examples

A tourist survey is a tool that allows you to collect information about people's opinions about places they visit or services they receive.

A tourist survey mainly allows us to obtain quality information quickly. This data comes directly from tourists or travel enthusiasts. Online surveys for tourism reduce costs and facilitate execution for specialized personnel who carry it out.

What is a Tourist Survey?

A tourist survey is a tool that allows you to collect information about people’s opinions about the place they visited or the services they received. Through a survey, people can provide data that allows us to measure the service quality, the facilities’ safety and hygiene, assess the places they visited, the activities they carried out, etc.

Tourist Survey Uses

Various sources can use tourist surveys for different situations:

  • Travel agencies: Travel agencies can use tourist surveys to obtain data on activities, destinations, and applicants’ budgets to create campaigns that attract people to purchase their services. Carry out surveys for travel agencies and evaluate the quality of your service.
  • Hotel management: Surveys can be applied to hotels to find out what people think of the service they offer, the activities they carry out for visitors, if they have guides for foreigners and if they have the right knowledge to meet the needs of tourists.
  • Government departments: The government can find an extremely important source of data in surveys for tourists. With this information, they can create campaigns to publicize representative areas or zones of the city to attract a more significant number of visitors and income for the town’s benefit.

Tourist Survey Advantages

  • Among the benefits of applying survey formats for tourists are:
  • Create better strategies that allow the increase of tourists, both for companies and governments.
  • Better activities can be created for the interest of tourists.
  • Companies and organizations can offer a good experience to customers by knowing their needs.

Doing online surveys for tourists has a significant advantage since the visitor is given the option of being able to respond from any mobile device at the time they want.

Large amounts of information can be obtained about the most visited tourist sites to create better strategies for them to continue generating income. Publicize places that meet the tastes of tourists and give them more publicity.

LEARN ABOUT: Free Travel Surveys: Questions & Templates

Tourist Survey Tips with Examples

If you are going to create a survey for tourists, we recommend:

  • Remember that only some people who will respond to the survey speak the same language as you. With QuestionPro, you can create multilingual surveys for travelers to understand and answer appropriately.
  • Create short creative surveys that allow you to collect enough information for your goals. Chances are if someone is visiting a city, they want to spend less time answering a questionnaire.
  • Consider that there are countries in which internet access is limited or they do not have connectivity. In this case, you can use our tool to create offline surveys and collect data in the field or in ecotourism areas, for example, and when you are connected, download the information collected via Wi-Fi.

Examples of questions for tourists:

  • What is your favorite means of transport to travel?
  • What type of place do you prefer to visit when you vacation?
  • How many times a year do you go on a trip?
  • What is the season of the year in which you prefer to travel?
  • How many are the approximate days that you go on vacation?
  • What kind of activities do you like to do when you travel?
  • Where was the last place you went on vacation?
  • What factors do you take into account when hiring a travel package?
  • Where do you prefer to stay?
  • What are the tools you use to find accommodation?
  • On average, what is the price you consider appropriate for a travel package?
  • When making a trip, do you prefer to do it alone or accompanied by your family?

Travel surveys are a tool that will allow you to increase income and offer visitors the service they want during their trips. Do you want to create surveys for tourists? Schedule a demo right now.

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Example sentences tourist facilities

An expected 500,000 visitors have led to a massive renovation of the country's sports complexes, road, airport and rail infrastructures, and tourist facilities .
It's not the basic tourist facilities that are the problem.
It had warned of destruction of tourist facilities and a heightened risk of landslides.
Planning environmentally friendly tourist facilities and accommodation, and encouraging more effective waste management and widespread use of alternative energy sources, are all on the ministry's agenda.
The tourist facilities at either end of the beach are designed to minimise environmental impact.

Definition of 'facility' facility

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Definition of 'tourist' tourist

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COBUILD Collocations tourist facilities

English Quiz

Browse alphabetically tourist facilities

  • tourist court
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    Visitors want to experience authentic cuisine, local customs, and traditional architecture. However, they also desire the comfort of familiar facilities and services. By striking a balance between authenticity and international standards, you can create a tourist-friendly facility that caters to the diverse needs of travelers.

  2. Tourist Facilities

    The Cuban "apartheid" became a domestic political issue. Economic inequalities also surfaced between those permitted to work in tourist facilities and those barred. After a meteoric rise, the tourist industry stagnated mainly due to the 9/11 terrorist attacks, the 2008 global recession, and growing tourist dissatisfaction with services ...

  3. Tourism services and facilities.

    This chapter presents an outline of the main tourism facilities and services, which consist of transport, lodging, food and beverages, recreation and entertainment, and others. Get full access to this article. View all available purchase options and get full access to this chapter.

  4. what are the tourist facilities and amenities

    A: Tourist facilities and amenities refer to the basic services and facilities that enhance the travel experience of visitors. These can include public restrooms, signage, connectivity, emergency services, postal facilities, roads, sidewalks, and safe drinking water.

  5. 40 Facts About Elektrostal

    40 Facts About Elektrostal. Elektrostal is a vibrant city located in the Moscow Oblast region of Russia. With a rich history, stunning architecture, and a thriving community, Elektrostal is a city that has much to offer. Whether you are a history buff, nature enthusiast, or simply curious about different cultures, Elektrostal is sure to ...

  6. Facilities management and development for tourism, hospitality and

    Facilities planning for tourism, hospitality and events (THE) is an important subject from both theoretical and applied perspectives, as land, property and resources represent major components of the foundation of the industry. ... systems and services associated with it. Covering important contemporary subjects such as sustainable planning and ...

  7. Facilities Management in Tourism

    Facilities Management in Tourism. The notion of "facilities management" was first introduced in the United States in 1975. It is defined as the management of infrastructure resources and services to support and sustain the operational strategy of an organization over time (Nutt 2004 ). Further, it is described as the proactive management of ...

  8. Promoting accessible tourism for all

    Thus, accessible tourism is the ongoing endeavour to ensure tourist destinations, products and services are accessible to all people, regardless of their physical limitations, disabilities or age. This inludes publicly and privately owned tourist locations, facilities and services. Accessible tourism involves a collaborative process among all ...

  9. (PDF) Tourism Destination Attractiveness: Attractions, Facilities, and

    According to Hu and or no need for tourist facilities and services (Kim & Lee, 2002). However, some destinations such Ritchie (1993), the attractiveness of tourism desti-

  10. Accessible Tourism

    Accessible Tourism. According to the World Health Organization (WHO, 2023), 1.3 billion people - about 16% of the global population - experience significant disability. Accessibility for all to tourism facilities, products, and services should be a central part of any responsible and sustainable tourism policy.

  11. The Transformation of the United States Visitor Centers and the Future

    The fact is most states and tourism organizations treated visitor centers as the red headed stepchild (no offense to my gingers out there), it was an afterthought and had no real relevance to marketing connections for many years. However, that has started to change, and this is where things start to get interesting.

  12. PDF Services and Facilities for Accessible Tourism in Europe

    As part of the two year ENAT work programme 2006 - 2007, a study of services and facilities for accessible tourism in Europe was conducted by Toegankelijkheidsbureau (Belgium). This report presents an overview of the definitions of accessible tourism, the target public and their specific needs, leading to an overview of services and ...

  13. Visit Ghana

    The Ghana Tourism Authority is the public service agency responsible for promoting regulating tourism in Ghana as well as licensing and classification of tourism facilities and services, research and development.

  14. The evaluation of tourism service facilities in Chinese traditional

    The definition of tourism facilities has become increasingly unified; that is, tourism facilities can be divided into tourism service facilities and infrastructure (Wu Citation 2001; ... Second, tourism formats incorporating creation and deep experiences are vital to the quality of tourism services and need to be carefully designed. In addition ...

  15. WTO

    Tourism and travel-related services include services provided by hotels and restaurants (including catering), travel agencies and tour operator services, tourist guide services and other related services. A crucial aspect of trade in tourism services is the cross-border movement of consumers (mode 2). This permits a variety of workers ...

  16. IJERPH

    The present study seeks to establish tourism destination management centered on young children for accessible tourism from a public perspective. Preferences for services and facilities for young children were identified using a choice experiment (CE). The present study was conducted at Hwaseong Fortress, a UNESCO World Heritage Site, located in Suwon City, which leads the clean restroom ...

  17. Products and Services

    The tourism industry as a whole survives because of various tourism products and services. Tourism industry is flexible. The products of tourism cannot be easily standardized as they are created for the customers of varied interests and demands. ... Tour Operator's Products and Services. To realize the facilities and experience a tourism ...

  18. Tourist Survey: What It Is + Tips with Examples

    A tourist survey is a tool that allows you to collect information about people's opinions about the place they visited or the services they received. Through a survey, people can provide data that allows us to measure the service quality, the facilities' safety and hygiene, assess the places they visited, the activities they carried out, etc.

  19. The 153 Best Agencies or Service Providers for Tourism/Travel in the

    Compare the top agencies and service providers of 2023 for Tourism/Travel in the United States.

  20. TOURIST FACILITIES definition and meaning

    TOURIST FACILITIES definition | Meaning, pronunciation, translations and examples

  21. tourist facilities Definition

    tourist facilities means an establishment providing short term holiday accommodation and recreation, and may include hotels, motels, bed and breakfasts, serviced apartments, holiday cabins, caravan parks, camping grounds or houseboats, and associated swimming pools, golf courses, tennis courts and ancillary restaurants and souvenir shops.

  22. 10 Words and Phrases for Tourist Facilities

    10 other terms for tourist facilities - words and phrases with similar meaning. synonyms. antonyms. definitions. sentences. thesaurus. suggest new. Another way to say Tourist Facilities?

  23. 17 Words and Phrases for Tourism Facilities

    Tourism Facilities synonyms - 17 Words and Phrases for Tourism Facilities. hospitality infrastructure. leisure facilities. tourist amenities. travel services. holiday services. recreational facilities. resort amenities. tourism infrastructure.