silversea cruises uk phone number

Silversea changing to 0844 phone numbers in UK

By Peter Lanky , April 2, 2023 in Silversea

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Peter Lanky

I have been trying to contact Silversea and am told by the voice bot that all the 020 numbers I have been using are now invalid. It seems that Silversea has surreptitiously changed to very expensive 0844 numbers which are not included in many if not most phone contracts. This also applies to booking, for which many competitors use a freephone number. In my case this is 65p per minute. With the typical time waiting to be answered nowadays often exceeding 30 minutes, this would equate to a £20 phone call.

My experience of Silversea has been that they are also not very good at responding to emails, making them now very difficult to communicate with.

What do other UK customers think of this backward step, at the time that most businesses have been moving away from these rip off phone numbers? Is it likely to effect your choice of cruise in the future?

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Silver Spectre

Not impressed. If they wont answer emails try Twitter.

Try 0207 340 0700

5 minutes ago, beaujolais said: Try 0207 340 0700

Thats one of the numbers I have and just re-tested to be sure. Seems to be working ok.

I've long since removed our landline and now mobile only. Calls to 0844/45 are not cheap especially when you know you'll probably get the voice message, attempt to connect and then eventually another message to call back or leave a message.

I get the impression SS would rather we book elsewhere.

3 hours ago, Peter Lanky said: I have been trying to contact Silversea and am told by the voice bot that all the 020 numbers I have been using are now invalid. It seems that Silversea has surreptitiously changed to very expensive 0844 numbers which are not included in many if not most phone contracts. This also applies to booking, for which many competitors use a freephone number. In my case this is 65p per minute. With the typical time waiting to be answered nowadays often exceeding 30 minutes, this would equate to a £20 phone call.   My experience of Silversea has been that they are also not very good at responding to emails, making them now very difficult to communicate with.   What do other UK customers think of this backward step, at the time that most businesses have been moving away from these rip off phone numbers? Is it likely to effect your choice of cruise in the future?    

I know this might sound revolutionary but have you tried the services of an excellent travel agent.

You can't beat it.

Who waits on an expensive phone line to deal with a cruise line these days. 😀

10 minutes ago, Mr Luxury said: I know this might sound revolutionary but have you tried the services of an excellent travel agent. You can't beat it. Who waits on an expensive phone line to deal with a cruise line these days. 😀

Travel agents!  🤣

1 minute ago, les37b said:   Travel agents!  🤣

The trip is booked already so I need to deal with Silversea. At the time it offered the best option. 

41 minutes ago, les37b said:   Thats one of the numbers I have and just re-tested to be sure. Seems to be working ok.   I've long since removed our landline and now mobile only. Calls to 0844/45 are not cheap especially when you know you'll probably get the voice message, attempt to connect and then eventually another message to call back or leave a message.   I get the impression SS would rather we book elsewhere.

I've since retried  0207 340 0700 and it now seems to work. From forums elsewhere it appears hit and miss as to whether you can get through, though it is closed today. All the website information pushes the 0844 number though so it can only be a matter of time before it's the sole option  

39 minutes ago, Peter Lanky said: I've since retried  0207 340 0700 and it now seems to work. From forums elsewhere it appears hit and miss as to whether you can get through, though it is closed today. All the website information pushes the 0844 number though so it can only be a matter of time before it's the sole option  

The website has had that number shown for at least 4 years now and commented on CC at the time with the same thoughts as now. I've always been able to speak to someone on the 0207 number listed by beaujolais. The direct number I had to my SS consultant has now been retired after he was promoted. That has now been replaced with a different 0207 direct dial number and to date has worked.

I'm guessing you may have heard an automatic out of office reply. Hope so anyway. No one wants 0844/45 and there is absolutely no reason to push it.

32 minutes ago, les37b said: I'm guessing you may have heard an automatic out of office reply. Hope so anyway. No one wants 0844/45 and there is absolutely no reason to push it.

No this was definitely one of those telecom generated messages. As I said though, it did work eventually, albeit to only get a 'we re closed' out of office messages, but taking a look at 'saynoto0870' website, getting a connection seems a bit hit and miss. 

phillipahain

On 4/2/2023 at 2:36 PM, les37b said:   Travel agents!  🤣

Ours is truly excellent and deals with all cruise lines 

020 numbers were working OK today.

On 4/4/2023 at 8:31 AM, phillipahain said: Ours is truly excellent and deals with all cruise lines 

Likewise - I have dealt with an excellent agency that specialises in top end cruising for many years. A superb personal relationship, excellent service and a discount. I let them worry about how to contact Silversea.     

2 hours ago, machotspur said:   Likewise - I have dealt with an excellent agency that specialises in top end cruising for many years. A superb personal relationship, excellent service and a discount. I let them worry about how to contact Silversea.     

It seems that this is going to be the way forward. Even though I have managed to get access via the 020 numbers, the person I need to speak to is always on the phone and I never get the promised call back on time, if at all, and I'm finding the whole communication process very wearing.

3 hours ago, Peter Lanky said: It seems that this is going to be the way forward. Even though I have managed to get access via the 020 numbers, the person I need to speak to is always on the phone and I never get the promised call back on time, if at all, and I'm finding the whole communication process very wearing.

One other aspect to this. As you would expect Silversea carve up the UK into 'territories' and have 5-6 Account Managers assigned to the Cruise Agents in their territory. If the Agency one uses is fortunate in having a 'go getting' Account Manager then the two of them together can be very useful in sorting/unblocking significant issues, particularly those that need a resolution from the US.   

As an individual dealing with Silversea direct one is unlikely to have access to this kind of thing. 

Daveywavey70

56 minutes ago, machotspur said:   One other aspect to this. As you would expect Silversea carve up the UK into 'territories' and have 5-6 Account Managers assigned to the Cruise Agents in their territory. If the Agency one uses is fortunate in having a 'go getting' Account Manager then the two of them together can be very useful in sorting/unblocking significant issues, particularly those that need a resolution from the US.    As an individual dealing with Silversea direct one is unlikely to have access to this kind of thing. 

SS Account managers are slightly rarer than Hens teeth and there are less reported sightings of these mystical creatures than there are of the Loch Ness monster. 

50 minutes ago, Daveywavey70 said: SS Account managers are slightly rarer than Hens teeth and there are less reported sightings of these mystical creatures than there are of the Loch Ness monster. 

Rare to whom ?  I'm curious as to the experiences you have had that have led to you forming that opinion. 

I'm sure the agent I use would most vehemently disagree, although I do understand that it's a bit of a lucky dip in the TA being allocated a 'go getter'. FWIW I've used two agencies in the past couple of years who both think that the same individual Account Manager is excellent - as do I as a beneficiary of their actions.   

My partner owns his own TA and is yet to find out who their rep is 4 years later. They have tried to find out and SS reckon there is one but nobody is quite sure who it is and the promised phone call from them never happens. Your agent is very lucky. 

9 hours ago, Daveywavey70 said: My partner owns his own TA and is yet to find out who their rep is 4 years later. They have tried to find out and SS reckon there is one but nobody is quite sure who it is and the promised phone call from them never happens. Your agent is very lucky. 

I'm unsure where you are geographically but you will find every Silversea sales executive - worldwide - at this link. Maybe this will help your TA partner.

https://www.silversea.com/other-resources/travel-professional-center/sales-team.html

I can clearly see the person I refer to within this page.  

• 11 months later...

Minch Veteran

02073400700 worked this morning - 19/03/2024

MBP&O2/O

IMHO SS UK really don't care.

They have set themselves very low standards and they consistently fail to meet them.

Since covid every dealing I have had with them has been less than satisfactory. Even my TA whom I now use is getting frustrated with them.

• 2 weeks later...

RetiredOnVacation

I've spoken with SS a couple of times across the Easter weekend with no problems at all. Had a next day call back following an evening online web quote request from our Personal Cruise Consultant (same for over 20 years) which had the 0207 340 0700 as the caller ID number, and was able to call her direct dial 0207 number without problems. Also email responses were literally immediate. 

Can't rate highly enough our SS Personal Cruise Consultant, who's looked after us with best offers available. 

I think TA/TP is less of a thing in the UK market (with moreso direct bookings if in advance, or bucket agent deals for last-minute) over how it's remained more prominent in US market? 

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Silversea changing to 0844 phone numbers in UK

By Peter Lanky , April 2, 2023 in Silversea

Recommended Posts

Peter Lanky

I have been trying to contact Silversea and am told by the voice bot that all the 020 numbers I have been using are now invalid. It seems that Silversea has surreptitiously changed to very expensive 0844 numbers which are not included in many if not most phone contracts. This also applies to booking, for which many competitors use a freephone number. In my case this is 65p per minute. With the typical time waiting to be answered nowadays often exceeding 30 minutes, this would equate to a £20 phone call.

My experience of Silversea has been that they are also not very good at responding to emails, making them now very difficult to communicate with.

What do other UK customers think of this backward step, at the time that most businesses have been moving away from these rip off phone numbers? Is it likely to effect your choice of cruise in the future?

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Share on other sites.

Silver Spectre

Not impressed. If they wont answer emails try Twitter.

Try 0207 340 0700

5 minutes ago, beaujolais said: Try 0207 340 0700

Thats one of the numbers I have and just re-tested to be sure. Seems to be working ok.

I've long since removed our landline and now mobile only. Calls to 0844/45 are not cheap especially when you know you'll probably get the voice message, attempt to connect and then eventually another message to call back or leave a message.

I get the impression SS would rather we book elsewhere.

3 hours ago, Peter Lanky said: I have been trying to contact Silversea and am told by the voice bot that all the 020 numbers I have been using are now invalid. It seems that Silversea has surreptitiously changed to very expensive 0844 numbers which are not included in many if not most phone contracts. This also applies to booking, for which many competitors use a freephone number. In my case this is 65p per minute. With the typical time waiting to be answered nowadays often exceeding 30 minutes, this would equate to a £20 phone call.   My experience of Silversea has been that they are also not very good at responding to emails, making them now very difficult to communicate with.   What do other UK customers think of this backward step, at the time that most businesses have been moving away from these rip off phone numbers? Is it likely to effect your choice of cruise in the future?    

I know this might sound revolutionary but have you tried the services of an excellent travel agent.

You can't beat it.

Who waits on an expensive phone line to deal with a cruise line these days. 😀

10 minutes ago, Mr Luxury said: I know this might sound revolutionary but have you tried the services of an excellent travel agent. You can't beat it. Who waits on an expensive phone line to deal with a cruise line these days. 😀

Travel agents!  🤣

1 minute ago, les37b said:   Travel agents!  🤣

The trip is booked already so I need to deal with Silversea. At the time it offered the best option. 

41 minutes ago, les37b said:   Thats one of the numbers I have and just re-tested to be sure. Seems to be working ok.   I've long since removed our landline and now mobile only. Calls to 0844/45 are not cheap especially when you know you'll probably get the voice message, attempt to connect and then eventually another message to call back or leave a message.   I get the impression SS would rather we book elsewhere.

I've since retried  0207 340 0700 and it now seems to work. From forums elsewhere it appears hit and miss as to whether you can get through, though it is closed today. All the website information pushes the 0844 number though so it can only be a matter of time before it's the sole option  

39 minutes ago, Peter Lanky said: I've since retried  0207 340 0700 and it now seems to work. From forums elsewhere it appears hit and miss as to whether you can get through, though it is closed today. All the website information pushes the 0844 number though so it can only be a matter of time before it's the sole option  

The website has had that number shown for at least 4 years now and commented on CC at the time with the same thoughts as now. I've always been able to speak to someone on the 0207 number listed by beaujolais. The direct number I had to my SS consultant has now been retired after he was promoted. That has now been replaced with a different 0207 direct dial number and to date has worked.

I'm guessing you may have heard an automatic out of office reply. Hope so anyway. No one wants 0844/45 and there is absolutely no reason to push it.

32 minutes ago, les37b said: I'm guessing you may have heard an automatic out of office reply. Hope so anyway. No one wants 0844/45 and there is absolutely no reason to push it.

No this was definitely one of those telecom generated messages. As I said though, it did work eventually, albeit to only get a 'we re closed' out of office messages, but taking a look at 'saynoto0870' website, getting a connection seems a bit hit and miss. 

phillipahain

On 4/2/2023 at 2:36 PM, les37b said:   Travel agents!  🤣

Ours is truly excellent and deals with all cruise lines 

020 numbers were working OK today.

On 4/4/2023 at 8:31 AM, phillipahain said: Ours is truly excellent and deals with all cruise lines 

Likewise - I have dealt with an excellent agency that specialises in top end cruising for many years. A superb personal relationship, excellent service and a discount. I let them worry about how to contact Silversea.     

2 hours ago, machotspur said:   Likewise - I have dealt with an excellent agency that specialises in top end cruising for many years. A superb personal relationship, excellent service and a discount. I let them worry about how to contact Silversea.     

It seems that this is going to be the way forward. Even though I have managed to get access via the 020 numbers, the person I need to speak to is always on the phone and I never get the promised call back on time, if at all, and I'm finding the whole communication process very wearing.

3 hours ago, Peter Lanky said: It seems that this is going to be the way forward. Even though I have managed to get access via the 020 numbers, the person I need to speak to is always on the phone and I never get the promised call back on time, if at all, and I'm finding the whole communication process very wearing.

One other aspect to this. As you would expect Silversea carve up the UK into 'territories' and have 5-6 Account Managers assigned to the Cruise Agents in their territory. If the Agency one uses is fortunate in having a 'go getting' Account Manager then the two of them together can be very useful in sorting/unblocking significant issues, particularly those that need a resolution from the US.   

As an individual dealing with Silversea direct one is unlikely to have access to this kind of thing. 

Daveywavey70

56 minutes ago, machotspur said:   One other aspect to this. As you would expect Silversea carve up the UK into 'territories' and have 5-6 Account Managers assigned to the Cruise Agents in their territory. If the Agency one uses is fortunate in having a 'go getting' Account Manager then the two of them together can be very useful in sorting/unblocking significant issues, particularly those that need a resolution from the US.    As an individual dealing with Silversea direct one is unlikely to have access to this kind of thing. 

SS Account managers are slightly rarer than Hens teeth and there are less reported sightings of these mystical creatures than there are of the Loch Ness monster. 

50 minutes ago, Daveywavey70 said: SS Account managers are slightly rarer than Hens teeth and there are less reported sightings of these mystical creatures than there are of the Loch Ness monster. 

Rare to whom ?  I'm curious as to the experiences you have had that have led to you forming that opinion. 

I'm sure the agent I use would most vehemently disagree, although I do understand that it's a bit of a lucky dip in the TA being allocated a 'go getter'. FWIW I've used two agencies in the past couple of years who both think that the same individual Account Manager is excellent - as do I as a beneficiary of their actions.   

My partner owns his own TA and is yet to find out who their rep is 4 years later. They have tried to find out and SS reckon there is one but nobody is quite sure who it is and the promised phone call from them never happens. Your agent is very lucky. 

9 hours ago, Daveywavey70 said: My partner owns his own TA and is yet to find out who their rep is 4 years later. They have tried to find out and SS reckon there is one but nobody is quite sure who it is and the promised phone call from them never happens. Your agent is very lucky. 

I'm unsure where you are geographically but you will find every Silversea sales executive - worldwide - at this link. Maybe this will help your TA partner.

https://www.silversea.com/other-resources/travel-professional-center/sales-team.html

I can clearly see the person I refer to within this page.  

• 11 months later...

Minch Veteran

02073400700 worked this morning - 19/03/2024

MBP&O2/O

IMHO SS UK really don't care.

They have set themselves very low standards and they consistently fail to meet them.

Since covid every dealing I have had with them has been less than satisfactory. Even my TA whom I now use is getting frustrated with them.

• 2 weeks later...

RetiredOnVacation

I've spoken with SS a couple of times across the Easter weekend with no problems at all. Had a next day call back following an evening online web quote request from our Personal Cruise Consultant (same for over 20 years) which had the 0207 340 0700 as the caller ID number, and was able to call her direct dial 0207 number without problems. Also email responses were literally immediate. 

Can't rate highly enough our SS Personal Cruise Consultant, who's looked after us with best offers available. 

I think TA/TP is less of a thing in the UK market (with moreso direct bookings if in advance, or bucket agent deals for last-minute) over how it's remained more prominent in US market? 

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Silversea Cruises

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21 Palmer St

London SW1H 0AH

United Kingdom

Westminster

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Just finished a beautiful cruise with this company and it was fabulous Attention to detail, delicious food and expert service. I would recommend this line.

not been on a cruise and never really thought to go on one. then mom invited the fam to a Mediterranean junket. the all-expenses paid part of it was a no-brainer yay. but we the sibs, admitted to being seriously reticent (mass market tourism, eck food, ghastly mishaps of late). till we checked out Silversea online...hello! day two at sea and ports of call to come, all i can say is muchas gracias mom. more of a mega-yacht than a (love boat) ship, everything's been just ballerz.

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Silversea Cruises from Southampton

2024, 2025 & 2026 cruises from southampton.

Silversea Cruises – Discover the Authentic Beauty of the World

Silversea offer a select number of luxury cruises from Southampton in 2021 to destinations all around the globe, with exclusive opportunities to explore and connect with unique cultures. Visit the historic landmarks, museums and galleries from Honfleur to Hamburg, or marvel at artistic treasures from Belgium to The Netherlands, and even enjoy the beauty of the floating flower market whilst in Amsterdam.

Silversea cruises is virtually “All Inclusive” – no tipping and your beverages are included, so no expensive or uncomfortable rounds of drinks to buy. If you cruise on the large ships in a deluxe balcony or suite/mini suite, we would love to introduce you to a Silversea cruise where everything is included.

Not only have we expanded our all-inclusive service and added door-to-door transfers   for seamless travel from home to ship and back again, but we’ve added  shore excursions  for classic cruises   too! First, begin your ultra-luxury cruise as soon as you leave home with our executive private transfer service . Then, once on board, not only will you enjoy the 24-hour gourmet dining, butler service, award-winning entertainment and premium alcoholic beverages that Silversea is known for, you’ll also enjoy a complimentary shore excursion every day! From off the beaten track ports that only our small ships can access to iconic destinations that we know inside out, we guarantee a vision of travelling like no other.

Discover more about Silversea Cruises .

All Inclusive fares include…

• Ocean View All accommodations are spacious, ocean-view suites, and most include private verandas.
• Butler Service in Every Suite Silversea is the only cruise line in the world with a butler service in every suite, in every category. A nearly 1:1 guest-to-staff ratio ensures that your every wish is fulfilled.
• Beverages in-Suite and throughout the Ship Select wines, premium spirits, speciality coffees, as well as bottled water, juices and soft drinks are complimentary in all bars and lounges. Your in-suite mini bar will also be kept stocked up by your butler upon request.
• Gourmet Dining Delicious meals, elaborate menus, and a relaxed atmosphere – dining aboard any Silversea ship is the ultimate experience. It just doesn’t get any better than this. With the open-seating policy, arrive at your leisure and dine with whomever you please.
• Gratuities All tips are covered, but please note: beauty salon and spa treatment gratuities are not included.

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Travel Partner Resource Centre

Working with silversea is more rewarding.

For nearly 30 years, Silversea has been the leader in creating the most all-inclusive, ultra-luxury experiences for your clients . Our growing fleet of small, all-suite ships explores more than 900 destinations across all seven continents with a passion for revealing the world’s authentic beauty. As we move into the future, we remain hyper-focused on our exceptional standards of service, quality, immersive enrichment, and innovative solutions to help you grow your business.

Our Travel Partner Resource Centre is your one-stop shop resource. In addition to connecting you directly with our network of Silversea Sales Team members, here you can also register for My.Silversea.com , the dedicated portal where you will enjoy exclusive access to Client Bookings, Silversea Academy, Marketing Central, and much more.

MAKE OR MANAGE YOUR BOOKINGS

If you are not yet registered, register now and create your travel partner profile as well as individual profiles for your clients. At My Silversea , you’ll enjoy full access to your client bookings, and be able to create customised marketing campaigns, download marketing materials, and more.

If your agency is new to Silversea, review the Selling Silversea guide below for information on how to become a preferred travel partner.

INFORMATION AT YOUR FINGERTIPS

Here are important tools and resources to facilitate your interaction with us!

SILVERSEA ACADEMY

When you complete the high-level training required to become a Silversea Specialist, the expert insight you’ll gain enables you to sell more. These courses help you identify and retain new clients, expand on your current client engagement, and provide you with added confidence to close the sale.

MARKETING CENTRAL

An Online Marketing Tool for travel advisors. Save time and boost your sales with powerful customized flyers and emails that you can personalize with your agency information, download and send to your clients. In addition to other amazing resources such as brochures, videos and photography.

SELLING SILVERSEA

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The Webinars hosted by our global executives and destination experts offer destination details, new product information, insider insights and more to help our partners learn about our ultra-luxury Silversea experience.

EXPEDITION RESOURCES

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