medical travel yellowknife phone number

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Medical Travel

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Former hotel becomes Yellowknife’s new medical travel lodge

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Medical Travel

NWT patients, on average, may need to travel between 10 and 20 times from their communities for cancer treatment(s).

We know that for women living in the NWT, traveling for treatment and staying away from home is one of the most stressful parts of the cancer journey.  This is especially true for those living in remote communities who may need to take several planes to get from home to Edmonton or Yellowknife for their treatments.  Added to the stress is the possibility of being away from home, staying somewhere unknown, and then having to return home, often feeling unwell and vulnerable following a treatment.

Your healthcare provider, your assigned Medical Travel Officer and the Cancer Care Navigators are there to guide you through the stressful process of traveling for a medical appointment.

Who Arranges My Travel

Nwt residents can access medical travel in different ways:.

• your employer’s medical travel benefits program, or
• you qualify for Non-Insured Health Benefits (NIHB) if you hold a Treaty or Status card, or
• you hold a valid NWT Health Care Card and no other medical benefits, or
• you have private health insurance.

Your healthcare provider will fill in the necessary forms to request your medical travel for your appointments and treatments. You will then be contacted by the person responsible for arranging your travel and accommodation. Here is the Government of the NWT’s Medical Travel Guide (2017) for all the tips, tools and information:

When a medical appointment outside your community is being arranged by your healthcare provider, it is important that you ask about a travel escort. For more information, see the sidebar on travel escorts.

It is good to know that travel arrangements for medical are often complicated and can change at the last minute, for example: weather delays, appointment changes, your ability to travel…. Be prepared for things to change.

Before your travel:

• Make sure you understand your condition and the appointment or treatment you will be traveling for;
• Learn as much as you can about who to contact at various stages of your travel, for example who to contact at Medical Travel if travel arrangements need to be changed;
• Make a list of necessary names and phone numbers to keep readily available, including Medical Travel contact, accommodation details, dates/times/location of appointments, doctor/clinic contacts, NWT Cancer Care Navigators, Northern Health Services Network (Edmonton), and any others you will need when away from home;
• Have proper identification for travel and your appointments, this includes photo identification (status card, driver’s license or general identification card) and NWT Health Care Card, plus any important documents from your healthcare professionals and your medical travel forms.
• prepare for travel, for example: pack a carry-on bag for the plane with all your personal effects (documents, identification, wallet, medications) and a bag with everything you need for your stay;
• confirm your travel with Medical Travel prior to your departure date.

All this necessary travel information can be kept in your Survivor Care Plan or a folder or binder.

In our recent survey, NWT Breast Cancer Journeys Project, most patients were positive about travel arrangements and the various people responsible for helping them.

Where will I stay?

In Yellowknife and Edmonton there are specific medical boarding homes for Indigenous patients with a medical travel referral from their healthcare provider; Vital Abel House (N’dilo) and Larga House (Yellowknife/Edmonton).  Non-Indigenous patients are able to stay at Larga House in Edmonton or accommodations (hotels or suites) close to the medical facilities in Yellowknife or Edmonton. Government of NWT employee benefits allow for accommodations other then boarding homes.  For the appropriate accommodation options and what will be covered in terms of expenses, speak to your employer or your representative from medical travel.

Another option in Edmonton is Compassion House . a charity providing low cost accommodation for women from Alberta and NWT who are traveling for cancer treatments at The Cross Cancer Institute.  If you want to stay there, you may need to make your own arrangements and reclaim the cost.  Talk to the person arranging your travel if you would like to stay at Compassion House.

It is also possible to stay with family or friends, if you prefer. Let your medical travel representative know.

Some Advice about Travel & Accommodations

• Take your medical travel form to all your appointments. Before you leave your appointment, don’t forget to get it stamped or signed. And, keep all your receipts required to make your claim for you and your travel escort.
• There is an allowance for food and essential travel. The person arranging your travel will give you details of what you can claim and how to do this.
• In Edmonton. cancer treatment is at the Cross Cancer Institute and travel between there and the medical boarding home is arranged as part of your stay. If you are staying at another accommodation, there are driving services available for patients, but you will have to make the arrangements a couple days ahead of time or you can take a cab or public transportation. Keep your receipts to claim on your medical travel form. In Yellowknife, the boarding houses provide transportation or you can take a cab. Note: if you are getting surgery it might be at another hospital in Edmonton.
• If you are bringing your own favourite foods or prescription medicines from home, make sure you have enough for your entire stay.
• On your flight, you can take liquids in carry-on bag only if they are 100 millilitres (a small bottle) or less.  If you have special drinks or liquid medicine that are greater in volume, they need to be carefully sealed and wrapped in your checked baggage.
• You are especially vulnerable to infections while having chemotherapy, you might like to take liquid hand sanitizer (less then 100 ml) or wipes and perhaps, a face mask to protect against colds and flu from other passengers.
• Ask for an official letter from your oncologist, which states that you are receiving cancer treatment and what kind of treatments you are receiving for your cancer. Carry the letter with you at all times so that if you are taken ill or need to check into Emergency, the healthcare providers around you will be better able to help.  It will also be useful to explain any medication that you may need to take as carry-on onto the plane.
• When you arrive home, contact your local healthcare provider within 48 hours to let them know you have returned. Don’t forget to send in your medical travel form and receipts, as it does take awhile to be reimbursed for your payments.

If you are dissatisfied with the medical travel decisions or treatment, there is an appeal process you can access, see the attached policy (2019). If you have any other advice that you think would be useful about medical travel, please email us !

Travel Escorts

Who can be a travel escort.

• The escort can be anyone you choose. It is usually a friend or family member who you trust and can rely on to give you practical help and emotional support.
• If you do not have anyone to act as escort, someone else may be able to help in some circumstances, such as – in Yellowknife – a liaison worker or a Cancer Care Navigator or Oncology Social Worker.

It is best if your escort is someone who is not afraid of hospitals or medical treatments and feels able to ask questions of doctors on your behalf and can read/understand forms.

What does the travel escort do?

• Help with transportation to and from appointments.
• Take notes at appointments, help you remember to ask questions and/or ask questions for you.
• Interpret, where necessary.
• Care for you after treatment, and during the journey home.
• Provide emotional support,
• Help with filling out medical forms, as required,
• Be able to take time off of work or be away from family.

You and your travel escort should discuss in advance what you want them to do.  For example, go through with them the list of question you have for the medical team and give them a copy. Being an escort is a big responsibility for your family member or friend. Your healthcare worker can help them prepare for your appointments and/or advise them how best to help you afterwards.

How do I get a travel escort?

• Ask your healthcare provider for a travel escort as soon as you know you will be traveling for a medical appointment outside your community.
• Many women also feel they need an escort when they are travelling for surgery. Be sure to ask for this as soon as you know you need surgery.
• If you feel you need an escort later in your cancer journey, for example, for a later chemotherapy appointment because of side effects, ask your healthcare worker at that stage.
• If you feel you need an escort but it may not fit within the Medical Travel guidelines you can still ask, your healthcare worker so they can make that application to Medical Travel.

Client First

General contacts, customer contact centre for reservations / ticketing.

For reservations, ticket information, fare quotes, schedules and all other inquiries, please contact:

Tel: 1-800-267-1247 Fax: 613-254-6303

[email protected]

Monday to Friday: 6:30 a.m. to 12 a.m. EST Weekends: 7 a.m. to 9 p.m. EST

Calling from outside North America? Call us at: (001)-437-900-7642 (long distance charges may apply)

New Charter Sales Inquiries [email protected]

Headquarters

Cargo reservations.

For shipping quotes, to schedule a pick-up, general shipping inquiries or to schedule travel for specialty shipments that require advance booking including Animals, Human Remains, Secure or Pharmaceutical shipments please contact our Cargo Sales and Service team.

Tel: 1-800-267-1247

Monday to Friday: 8 AM to 6 PM EST Closed Weekends and Statutory Holidays

[email protected]

Refunds/Credit Card Billing Inquiries

For Refundable Fare ticket inquiries, please email:

  [email protected]

Groups / Conferences

For special group/conference fares: Tel.: 1-800-267-1247

[email protected]

Arctic Bay Cargo Arctic Bay Airport

Arctic Bay, NU X0A 0A0 Phone: 1-867-439-3000 Fax: 1-867-439-3001 E-mail: [email protected]

Office opens 2 hours prior to the first flight and closes 1 hour after the last flight.

Cambridge Bay Cargo Cambridge Bay Airport

Cambridge Bay, NU X0B 0C0 Phone: 1-867-983-2656 E-mail: [email protected]

MON-FRI 10:00 – 16:00 SAT-SUN 10:00 – 15:00 Stat Holidays*: 10:00 – 15:00

*Closed December 25 and January 1

Clyde River Cargo Clyde River Airport

Clyde River, NU X0A 0E0 Office: 1-867-924-6365 Fax: 1-867-924-6397 Email: [email protected]

Edmonton Cargo 1759 35 Avenue East

Edmonton International Airport, AB T9E 0V6 Phone: 1-780-890-4206 Fax: 1-780-890-7169 E-mail: [email protected]

MON-FRI 08:00 – 16:00 SAT-SUN 08:00 – 12:00

Fort Simpson Cargo Fort Simpson Airport

Fort Simpson, NT X0E 0N0 Phone: 1-867-695-2020 Fax: 1-867-695-2322 E-mail: [email protected]

Gjoa Haven Cargo Gjoa Haven Airport

Gjoa Haven, NU X0B 1J0 Phone: 1-867-360-6612 Fax: 1-867-360-6194 E-mail: [email protected]

MON-SUN: 09:30-16:30

Cargo offices will be closed 60 minutes prior to flight departure until 30 minutes post departure

Hay River Cargo 101 Airport Road

Hay River, NT X0E 0R9 Phone: 1-867-874-2847 Fax: 1-867-874-2849 E-mail: [email protected]

Sanirajak / Hall Beach Cargo Hall Beach Airport

Sanirajak, NU X0A 0K0 Phone: 1-867-928-8069 Fax: 1-867-928-8882 E-mail: [email protected]

Igloolik Cargo Igloolik Airport

Igloolik, NU X0A 1L0 Phone: 1-867-934-8973 Fax: 1-867-934-8955 E-mail: [email protected]

Inuvik Cargo Mike Zubko Airport

P.O. Box 1038 Inuvik, NT X0E 0T0 Phone: 1-867-777-2953 Fax: 1-867-777-4729 E-mail: [email protected]

MON-FRI: 9:00-16:00 SAT-SUN: 10:00-16:00

Iqaluit Cargo Iqaluit Airport

Iqaluit, NU X0A 0H0 Phone: 1-867-979-5317 Fax: 1-867-979-4655 E-mail: [email protected]

MON-SUN: 08:00-19:00

Kinngait / Cape Dorset Cargo Cape Dorset Airport

Cape Dorset, NU X0A 0C0 Phone: 1-867-897-8938 Fax: 1-867-897-8180 Email: [email protected]

Kimmirut Cargo Kimmirut Airport

Kimmirut, NU X0A 0N0 Phone: 1-867-939-2250 Fax: 1-867-939-2158 E-mail: [email protected]

Kugaaruk Cargo Kugaaruk Airport

Kugaaruk, NU X0B 1K0 Phone: 1-867-769-7505 Fax: 1-867-769-6064 E-mail: [email protected]

Kugluktuk Cargo Kugluktuk Airport

Kugluktuk, NU X0B 0E0 Phone:  1-867-982-3208 Fax: 1-867-982-3668 E-mail: [email protected]

MON: 10:00-17:00 TUE: 10:00-17:00 WED: 10:00-16:00 THU: 10:00-17:00 FRI: 12:00-16:00 SAT: 10:00-16:00 SUN: Closed

Kuujjuaq Cargo Kuujjuaq Airport

Air Inuit Cargo Building Kuujjuaq, QC J0M 1C0 Phone: 1-819-964-2225 Fax: 1-819-964-6365 E-mail: [email protected]

Montreal Cargo Air Inuit Cargo Warehouse

800 Stuart Graham, Suite 110 Dorval, QC H4Y 1J6 Phone: 1-514-631-8560 E-mail: [email protected]

Shipping and Receiving Hours MON-FRI: 08:00-16:00 (Operating Hours 08:00-20:00) SAT-SUN: 08:00-14:00 (Operating Hours 08:00-18:00)

Customer Service Hours MON-FRI: 08:00-20:00 SAT-SUN: 08:00-18:00

Norman Wells Cargo Norman Wells Airport

Norman Wells, NT X0E 0V0 Phone: 1-867-587-2321 Fax: 1-867-587-3077 E-mail: [email protected]

Cargo Hours MON: 10:00-14:00 TUE: Closed WED: 10:00-14:00 THU: 10:00-17:00 FRI: Closed SAT: Closed SUN: 10:00-17:00

Airport Hours MON: 10:00-14:00 TUE: Closed WED: 10:00-14:00 THU: 10:00-17:00 FRI – SAT: Closed SUN: 10:00-16:00

Ottawa Cargo 100 Thad Johnson Private – Drop-Off Only

Ottawa, Ontario K1V 0R1 Phone: 1-613-254-6471 Fax: 1-613-254-6477 E-mail: [email protected]

MON-FRI: 07:30-19:30 SAT-SUN: 08:00-16:30

Ottawa Cargo 140 Thad Johnson Private – Pick-Up Only

Ottawa, Ontario K1V 0R1 Phone: 1-613-254-6200 Ext. 6111 E-mail: [email protected]

MON-FRI: 07:00-19:00 SAT-SUN: 07:00-16:00

Pangnirtung Cargo Pangnirtung Airport

Pangnirtung, NU X0A 0R0 Phone: 1-867-473-8960 Fax: 1-867-473-8623 E-mail: [email protected]

Pond Inlet Cargo Pond Inlet Airport

Pond Inlet, NU X0A 0S0 Phone: 1-867-899-8882 Fax: 1-867-899-8759 E-mail: [email protected]

Qikiqtarjuaq Cargo Qikiqtarjuaq Airport

Qikiqtarjuaq, NU X0A 0B0 Phone: 1-867-927-8873 Fax: 1-867-927-8320 E-mail: [email protected]

Rankin Inlet Cargo Rankin Inlet Airport

Rankin Inlet, NU X0C 0G0 Phone: 1-867-645-2423 E-mail: [email protected]

Resolute Bay Cargo Resolute Bay Airport

Resolute Bay, NU X0A 0V0 Phone: 1-867-252-3982 Fax: 1-867-252-3794 E-mail: [email protected]

Taloyoak Cargo Taloyoak Airport

Taloyoak, NU X0B 1B0 Phone: 1-867-561-5400 Fax: 1-867-561-5055 E-mail: [email protected]

Ulukhaktok Cargo Ulukhaktok Airport

Ulukhaktok, NT X0E 0S0 Phone: 1-867-396-3063 Fax: 1-867-396-3053 E-mail: [email protected]

Yellowknife Cargo 155 Bristol Ave.

Yellowknife, NT X1A 2R3 Phone: 1-877-214-6001 ext 6651 E-mail: [email protected]

SAT-SUN: 08:00-17:00 MON-FRI: 07:00-19:00

Customer Relations, Baggage, Cargo and Denied Boarding Claims

Air passenger protection regulations.

If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations . For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website .

For Customer Relations inquiries or Baggage claims, email [email protected] . See the  Baggage Declaration Form For Cargo Claims, email [email protected] . For General Inquiries, please email:  [email protected]

Online Claim Form:

Sales offices & community investments, cargo business development.

Todd Chahley , Director, Cargo Product & Business Development Email: [email protected]

Charters Business Development

Megan Evers, Director, Business Development

Email:  [email protected]

Community Investments

Trevor Wilde , Interim Vice President, Sales, Marketing & Distribution Email: [email protected]

Craig Walker, Director, Customer Support & Community Investment Email: [email protected]

Amalea Reklitis, Coordinator, Community Investments & Customer Contact Centre Email: [email protected]

Sales & Community Relations

Cindy Twerdin , Associate Vice President, Government, and Community Relations Email: [email protected]

Joelle Roy , Director, Sales & Community Relations Email: [email protected]

Jon Ward , Manager, Western Sales & Community Relations Email:  [email protected]

Kristopher Gaw, Manager, Eastern Sales & Community Relations Email: [email protected]

Maintenance

Mike Bernard , Director, Maintenance Email: [email protected]

Engineering

Norman Vincent , Director, Engineering Email: [email protected]

Public Affairs

Media relations.

Email: [email protected]

CNRL, Imperial Oil, Cenovus Energy and LNG Flights

Please contact your travel coordinator for all travel details. If unavailable, up-to-date flight information and baggage details can be answered by Canadian North Charter staff at the following numbers:

For flight information: 403‑444‑3353

For baggage information: 403‑537‑5744

For flight status information: 1‑888‑991‑9909

Charter Terminals (check itinerary for correct location):

Canadian North Charter Terminal 580 Palmer Road N.E.

Canadian North Charter   Terminal 445 Palmer Road N.E.

Canadian North Charter Terminal 393 Palmer Road N.E.

Canadian North Charter Terminal 3731 – 52 Avenue East

Edmonton International Airport Executive Flight Centre Terminal 4 3736 – 52 Avenue East

New Charter Sales Inquiries

Tel: 1-800-267-1247 Fax: 403-250-2019 Email: [email protected]

We are pleased to serve you by responding to your questions, concerns, and comments. Thank you for sharing your feedback with us.

This is not a claim form. For claims, please complete the  Online Claim Form above.

Personal data of the passenger

Flight information, further passengers on the booking, your concern, tell us about our service, are you satisfied level:, reservation service:, counter service departure:, security clearance:, in-flight service from your flight attendants:, your meal service:, counter service arrival:, overall experience:, additional comments or suggestions, assignment of seats to children under the age of 14 years, musical instruments.

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Medical Travel Services

Yellowknife, northwest territories, medical travel services, yellowknife.

For Police, Fire, or Medical Emergency, Call 9-1-1.

3-1-1 Yellowknife

Yellowknife Medical Travel Services Phone Number

867-766-2840.

311 Yellowknife, City Services in Yellowknife

Canadian Travel Health Clinics

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Travel Clinics Yellowknife

Yellowknife travel clinics.

People living in Yellowknife and in the Yellowknife area are fortunate to have fine Yellowknife travel clinics to choose from to get their travel vaccinations. Wherever you live in Yellowknife, chances are a Yellowknife travel clinic will be nearby, with friendly, professional travel doctors and other travel health professionals such as travel vaccine specialists in your local pharmacy. These travel medicine health professionals will be at a Yellowknife travel clinic near you, ready to dispense travel advice about travel alerts and travel vaccinations.

This page will show you some of the travel medical clinics in Yellowknife, organized by proximity to the center of Yellowknife. You can also type in your postal code in the box at the top right of every page to find the Yellowknife travel clinic or Yellowknife travel vaccination clinic that is closest to you, or by clicking here: Find Travel Clinics by Postal Code . This will provide you with a more personalized result, showing you the travel clinics in Yellowknife or the travel vaccination centres near Yellowknife which are the closest to you.

Being a very diversely-populated multi-cultural country, Canadians and many Yellowknife travelers are likely to travel to diverse travel destinations not only for business or pleasure, but also to visit family and friends. As you'll read on the travel diseases pages on this site, you are at a higher risk of contracting some travel-related diseases when you are visiting family and friends, because living quarters are shared, kitchen utensils are shared, and you are more likely to be in close proximity with the family or friends that you are visiting. So it is important to learn about these travel health risks and be protected against the travel diseases by taking the necessary health precautions before you travel.

The best way to do this is to find a travel clinic in Yellowknife and book a pre-travel consultation appointment with a travel medicine specialist there, who can advise you on all the travel risks from infectious diseases, the travel vaccinations available to protect you against these diseases, and the primary and secondary travel health precautions and travel health measures you can take to further prevent you from contracting any diseases.

This website is here to help you do just that. On these pages, you can find your nearest Yellowknife travel medical clinic in Yellowknife, and then can book a travel vaccination consultation appointment online with their travel health specialists before you leave for your travel destination. Whether you are looking for general medical travel health advice, or are looking for travel vaccinations against yellow fever, malaria, hepatitis, typhoid, cholera, polio, tetanus, meningitis, or other diseases, these Yellowknife travel clinics have you covered.

The travel doctors practicing in each Yellowknife vaccination centre and Yellowknife travel clinic can advise you about communicable diseases, medical travel vaccines, travel vaccine dosages, travel vaccination and immunization schedules, and public health advice from governmental health agencies such as the Centers for Disease Control and Prevention and the Public Health Agency of Canada. These Yellowknife travel medicine professionals will also be able to provide health information and travel advice about travel vaccination requirements, global health issues, and travel advisories and warnings issued about travel to your destination from Yellowknife.

In addition to finding your nearest travel vaccination clinic, don't forget to check the Travel Alerts and Travel Advisories page on this site to learn about any recent disease outbreaks or special travel health precautions which may need to be taken when traveling to your destination. You may also explore our sections on Travel Diseases and Travel Destinations , which outlines the major travel disease risks endemic to each travel destination.

Yellowknife Travel Clinic Listing

Listed below for your convenience are some Yellowknife Travel Clinics and their addresses with contact information. The clinics may be in Yellowknife, or may be in the surrounding regions, and are presented in order of proximity to the center of Yellowknife.

Next to each vaccination center listing, you may click the "View Map" link to view a map of the Yellowknife Travel Health Clinic location. Once you are ready to proceed, you may book a pre-travel consultation appointment or a travel vaccination appointment with the Travel Vaccination Clinics in Yellowknife which have a "Book Now" link in the far right "Appointment" column in the list below. This will take you to an online travel health clinic appointment booking system where you can schedule your appointment and indicate your travel destination so that the travel health professionals will be aware of your travel health requirements prior to seeing you in the pre-travel consultation appointment.

Booking a pre-travel vaccination consultation appointment at your nearest travel clinic in Yellowknife ensures you have the latest professional medical advice to obtain the best available protection for you and your family while traveling to your travel destination from Yellowknife. Booking an appointment with a Yellowknife travel clinic will also allow you to ask your travel health doctor questions about any concerns you may have, and learn how to take medical precautions and employ preventative measures to ensure your family remains safe and healthy throughout your trip. These Yellowknife-area travel clinics are your best single resource for travel health protection and travel safety information.

Happy Traveling!

Closest Travel Vaccination Clinics to Yellowknife, NT X1A 1Y7

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Yellowknife Service Canada Centre

Health measures and other considerations to know before you visit, masks are encouraged.

Service Canada provides a mask-friendly environment. Clients and visitors should feel comfortable to wear a mask in our offices.

Don't visit if you:

• are experiencing any symptoms associated with COVID-19 (even if mild);
• have tested positive on a PCR or rapid test, been presumed positive for COVID-19 in the past 5 days; or
• have been instructed by public health authorities or a health care provider to quarantine or isolate for any reason.

Limit the use of scented products

Service Canada promotes a scent reduced work environment and encourages the limited use of scented products in our offices.

Applying for a passport at this location

Applications submitted at this Service Canada Centre, or by mail, are processed in 20 business days, plus mail time.

If you need a passport sooner than 20 business days, you should apply at a passport office or Service Canada Centre that offers 10 business day passport service.

Find your nearest passport office or Service Canada Centre offering urgent, express or 10 business day service

Office Information

Estimated wait time - updated every business day at 9:30 a.m., 12:00 p.m., and 2:00 p.m. (local time).

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Frame Lake Community Health Clinic Yellowknife Health and Social Services Authority (YHSSA)

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Frame Lake Community Health Clinic is open weekdays for your medical needs. Located in Yellowknife, we have experienced and knowledgeable nurses and doctors on our staff. You'll find us in the Frame Lake Plaza on Old Airport road. For attentive healthcare, contact us today.

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PUBLIC NOTICE: Yellowknife Boarding Home to move locations on December 10

Public notice.

(Yellowknife – December 9, 2022) Please be advised that Vital Abel will be moving to their new building on Saturday, December 10.

The Yellowknife boarding home which accommodates NWT medical travellers will be moving their operations from the Vital Abel boarding home located in Ndilo, to the Keskorie boarding home located on 4105 Franklin Avenue, previously the Slave Lake Inn across from the Racquet Club.

Services may experience slight interruption during the transition and your patience is greatly appreciated as we navigate this change.

For those looking to contact the boarding home, the phone and fax numbers will remain the same and this change will have no impact on the Larga Kitikmeot boarding home or travellers who are under the Government of Nunavut travel program.

For questions or concerns, please contact your regional medical travel office or Yellowknife Medical Travel toll free at 1 (833) 669-4115 or by email at [email protected] .

Please see the image below of the Keskorie Boarding Home location: