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Delta Vacations University — Connecting with Advisors & Customers

“We sold out so quickly, in 2.5 weeks,” said Kristen Molloy, v.p. of sales for Delta Vacations during the conference’s media briefing. “Our travel advisor partners were so excited to come back. They are from all across the country. I won’t say every state but pretty darn close to every state, and these are all our Diamond accounts, so these are accounts that have had to sell a certain amount of Delta Vacations just to get invited.”

Gaining Expertise at Delta Vacations University

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Delta Vacations and Travel Agents: Coming Full Circle

Despite its past, Delta Vacations is investing heavily in the travel agent channel.

“We love you and we’re here for you!” shouted Ray Redlich, director of operations management at Delta Air Lines, as he closed his lunchtime address to travel agents at Delta Vacations University in Minneapolis this past weekend.

He had spent the previous hour sharing information with the agents about Delta’s new initiatives, routes, destinations, aircraft and seat designs, plotting out the future for decades ahead. And then, he closed the show with a declaration of devotion. Delta loves travel agents.

Delta Air Lines has come a long way since 1995, when it was the first airline to put a cap on travel agent commissions. With that policy change, instead of paying a straight 10 percent commission on any domestic flight booked, travel agents’ commission maxed out at $50 for a domestic roundtrip ticket or $25 for domestic one-way.

Disintermediation Many agents feared it was the first step in a progression of airlines squeezing travel agent commissions into smaller and smaller amounts. And they were right. The airlines had discovered the internet. They had begun the process of disintermediation.

They were phasing out travel agents. The caps were the first step. That was followed by a progression of further cuts, painting agents further and further into a corner. It was a signal to travel agents that they would have to find a new way to make a living.

At that time, travel agents were selling 85 percent of airline tickets. But, with the appearance of the internet, the possibility for airlines to reach their customers directly was within their grasp, and they began to move in that direction.

I remember the first time I walked into a travel agency and discovered that they could book an airline ticket for me right there and not even charge for the service. It was an amazing convenience for customers. For the airlines, it created branch offices in every city across the country. The travel agent distribution system was essential for the airlines to reach into all corners of the country to build their market.

Travel agents were indispensable in building the passenger airline business during the post-World War II era. Then, suddenly in 1995, the airlines were showing signs that the party was over.

Growing pains The airlines had problems of their own. The domestic airlines had lost $14 billion since 1988 and were struggling for survival and viability. They were desperate to cut costs, and they were paying travel agents $7.5 billion a year, as much as they were paying for fuel.

But, whatever the justifications, for travel agents it was a death blow, a knife in the back. Suddenly the bottom dropped out of their businesses. Over the next few years, as other domestic airlines matched Delta’s commission caps, followed by cuts in the percentages of commission and cuts in what kinds of sales were commissionable, the carnage in the retail travel industry was ravaging. It was a major housecleaning. Thousands of agencies closed.

However, the need for travel counseling did not go away, so a new crop of travel agents sprang up to take the place the place of the ones who had folded. The newcomers had never experienced the glory days of easy airline commissions and hardly knew what they had missed. They had to find new ways to do business, and they did. And, so did the airlines.

A new perspective Now, looking back through the wrong end of a telescope, Delta’s move appears not like the end of a relationship, but as the painful first cuts in what would become a major industry restructuring. The relationship between airlines and retail travel agents has changed radically. And, it appears that the relationship, and the industry, are doing remarkably well.

I saw a glimpse of that relationship at work when I attended the Delta Vacations University event in Minneapolis over the weekend. The progression through which airlines bypassed travel agents and connected directly with their customers, was not the end of a relationship. It was a stage along the way in an evolving relationship.

Now, instead of paying a standard commission on every airline ticket sale, the airlines partner with travel agents in different ways. Probably the most significant way is through the airlines’ vacation packaging operations, such as Delta Air Lines’ packaging unit Delta Vacations.

The airline-agent relationship evolved from being a passive one in which travel agents earned straight commissions on all flights, to a more active relationship in which the airlines cultivate more in-depth, participatory relationships with select agents who are good producers.

The wholesale component Wholesalers, the middle men between the airlines and the retail travel agents, have been a vital part of the structural evolution of the travel industry, too. As the airline industry evolved through deregulation in the 1970s, it became clear to some that operating an airline in highly competitive markets, with the major logistical challenges of moving masses of people and heavy equipment from point to point, required a very different skill set from that of marketing vacations to the public.

The airlines needed to market leisure travel to the public to help keep its airplanes as full as possible, but the work of marketing leisure travel was a job that was remote from operating an airline. The airlines struggled with it. Wholesale vacation packagers, most of which evolved from travel agencies that started selling vacation packages, were much better suited to that kind of work.

Wholesalers such as the Mark Travel Corporation and Certified Vacations convinced some of the airlines in the 1970s that they could manage the airlines’ vacation packaging operations better than the airlines could themselves, and ultimately make the airlines more money than if the airlines took on that role for themselves.

One of the wholesalers that rose to the top of the pack as an airline branded vacation packager was MLT Vacations. It started as Main Line Travel, a travel agency founded in 1969. Main Line Travel started selling vacation packages to Las Vegas and became so successful at it that it started selling the packages to other retailers, becoming a wholesaler.

Main Line Travel as a wholesaler was renamed MLT Vacations and got so good at what it did that, in 1985, it was purchased by Northwest Airlines and became the airline’s in-house vacation packaging unit. The company continued to build its skills for the next two decades, and in 2008, when Northwest merged with Delta, MLT became part of Delta Air Lines and was dubbed Delta Vacations.

So, now Delta has the best of both worlds. It has its own in-house wholesale unit that has really mastered the leisure travel business through decades of experience and building institutional knowledge with many employees who have stayed with the business for decades. That brings us back to Delta Vacations University, an annual event through which the airline invests in educating travel agents and building its partnerships with them to the benefit of both sides of the equation.

Back in 1995, who’da thunk it?

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News and notes from A&K’s 100 Club Event, including what's coming from the brand. 

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KHM Travel Group Agents Take on Delta Vacations University

Written by: Michelle on September 27, 2017

KHM Travel Group always has a huge a presence at the annual Delta Vacations University event and this year was no different!

106 KHM Travel Group Agents traveled to Atlanta on September 16-17 for a weekend of classes, speakers, and networking opportunities .

The weekend kicked off on Friday evening with an exclusive meet and greet, just for KHM Travel Group Agents. One-by-one agents stood up and introduced themselves, sharing where they were from and how long they’ve been with KHM Travel Group. Agents had anywhere from eight months to eight years of experience. Many of them were attending DVU for the first time!

To close the meet and greet, David Bentz, Vince Marsala, and Lucretia Webb from Delta Vacations stopped by to welcome everyone to Atlanta. They shared how awesome it was to see so many KHM Travel Agents. They emphasized that we are all in this together, with enough success to go around. Before they said goodbye for the night, they revealed a KHM Travel Group exclusive incentive contest to win two roundtrip Delta Air Lines tickets!

Saturday started early at the Georgia International Convention Center with welcome addresses from Delta Vacations Vice President of Sales Steve Diggelmann and the newly appointed President Jennie Ho. They both thanked everyone for taking the time to come to the event, despite being busy helping clients affected by the hurricanes.

During Jennie’s speech, she introduced Delta Vacations’ Core Brand Attributes– thoughtful, reliable, and innovative . More than just words, these three feelings would prove to be a reoccurring theme throughout the event.

The seventy-four different classes offered at Delta Vacations University ranged from destination-based sessions, to more business and sales-focused courses.

Author and founder of Bore No More Jon Petz delivered an entertaining class on Excellence in Customer Service, complete with magic. He shared how travel agents can create significance in the simplest of moments and turn the phrase “It’s not my job” into “That’s why I’m here.”

Throughout the day, members of the Delta Vacations team also led informative sessions on groups, sales tips, luxury travel, and romantic getaways. There were even Basic and Advanced classes about Delta Vacations’ newly enhanced Marketing Hub.

At lunch, CEO of WhiteSpace at Work Juliet Funt gave a humorous, but realistic, take on the non-stop overload that most people face at work. She offered some insight into the power of finding WhiteSpace to pause and recharge.i

As an owner of a Diamond Elite Agency, KHM Travel Group President Rick Zimmerman was invited to attend the exclusive Presidential Forum. It was here that Jennie Ho introduced her fellow executives and shared data on Delta’s impressive three-year growth . Product updates included the launch of service to Tahiti, the expansion of their hotel portfolio, growth in serviced apartments, more experiential tours, and a new romance program.

After an informative day of classes, everyone headed to the Partner Tradeshow, which featured more than 200 destination, resort, and hotel partners . Interactive booths, contests, and giveaways kept everyone busy until the evening Welcome Reception at The Roof at Ponce Market.

Agents and industry partners mingled as they enjoyed drinks and carnival-themed bites like walking tacos, sliders, and cotton candy. There were also games and activities like mini golf, skee-ball, ring toss, and even a giant slide for everyone to enjoy.

Sunday was another jam-packed day of classes with a special keynote address from Bob Somers, Senior Vice President – Global Sales for Delta Air Lines.

In his speech, Bob said “This business is about people enjoying life…You’ll never know how important you are to your clients until they book with you again.”

Bob shared that Delta Air Lines operated 168 days with zero mainline cancellations with fifty-one brand perfect days. He concluded by saying that Delta University’s theme of Travelling Forward Together is about staying ahead of the game .

As the event drew to a close, everyone packed up and prepared to use their new knowledge to offer their clients better vacation experiences.

Current KHM Travel Group Agents have the opportunity to offer their clients exclusive savings! Find more information about KHM Travel Group’s Delta Vacations University incentives in the Agent Portal next week.

Check out photos from Delta Vacations University 2017 in our Flickr album .

Are you interested in attending exciting industry events like Delta Vacations University as a KHM Travel Group Agent? For more information about becoming an independent travel agent with us, request our free information packet! Just fill out the form on the right side of the screen or call 1-888-611-1220.

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Izmailovo Delta Hotel

How do i get to the hotel from vnukovo airport.

By taxi The drive to the Izmailovo Delta Hotel from Vnukovo will take 50-90 minutes, depending on traffic conditions. Official airport taxis should cost around $60, but if you prefer you can order a transfer with a driver to meet your flight here .

By train The Aeroexpress rail link will take you from Vnukovo Airport to Kiev Railway Station in central Moscow. Trains run on the hour from 6am to 12am daily, and adult single tickets cost roughly $11, with child tickets, family tickets and first-class tickets also available. It is then a direct journey on the metro from Kievskaya Metro Station eight stops east on the dark-blue line to Partizanskaya Metro Station, which is under five minutes' walk from the Izmailovo Delta Hotel.

By bus There are also bus services running from opposite Terminal D (domestic flights) at Vnukovo to Yugo-Zapadnaya Metro Station, at the southern end of the red metro line. Regular buses (611 and 611c) run from 5.30am to 12.50am daily every 10-15 minutes and take under 25 minutes to reach the metro. Tickets cost $3-4. There are also faster and slightly more expensive marshrutka minibus shuttles (611b and 45) running from 7am to 11pm. Then, from Yugo Zapadnaya, travel north on the red line nine stops to Okhotny Ryad, change to the dark-blue line, and continue east five stops to Partizanskaya Metro Station, which is around three minutes' walk from the Izmailovo Delta Hotel.

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40 facts about elektrostal.

Written by Lanette Mayes

Modified & Updated: 02 Mar 2024

Reviewed by Jessica Corbett

Elektrostal is a vibrant city located in the Moscow Oblast region of Russia. With a rich history, stunning architecture, and a thriving community, Elektrostal is a city that has much to offer. Whether you are a history buff, nature enthusiast, or simply curious about different cultures, Elektrostal is sure to captivate you.

This article will provide you with 40 fascinating facts about Elektrostal, giving you a better understanding of why this city is worth exploring. From its origins as an industrial hub to its modern-day charm, we will delve into the various aspects that make Elektrostal a unique and must-visit destination.

So, join us as we uncover the hidden treasures of Elektrostal and discover what makes this city a true gem in the heart of Russia.

Key Takeaways:

• Elektrostal, known as the “Motor City of Russia,” is a vibrant and growing city with a rich industrial history, offering diverse cultural experiences and a strong commitment to environmental sustainability.
• With its convenient location near Moscow, Elektrostal provides a picturesque landscape, vibrant nightlife, and a range of recreational activities, making it an ideal destination for residents and visitors alike.

Known as the “Motor City of Russia.”

Elektrostal, a city located in the Moscow Oblast region of Russia, earned the nickname “Motor City” due to its significant involvement in the automotive industry.

Home to the Elektrostal Metallurgical Plant.

Elektrostal is renowned for its metallurgical plant, which has been producing high-quality steel and alloys since its establishment in 1916.

Boasts a rich industrial heritage.

Elektrostal has a long history of industrial development, contributing to the growth and progress of the region.

Founded in 1916.

The city of Elektrostal was founded in 1916 as a result of the construction of the Elektrostal Metallurgical Plant.

Located approximately 50 kilometers east of Moscow.

Elektrostal is situated in close proximity to the Russian capital, making it easily accessible for both residents and visitors.

Known for its vibrant cultural scene.

Elektrostal is home to several cultural institutions, including museums, theaters, and art galleries that showcase the city’s rich artistic heritage.

A popular destination for nature lovers.

Surrounded by picturesque landscapes and forests, Elektrostal offers ample opportunities for outdoor activities such as hiking, camping, and birdwatching.

Hosts the annual Elektrostal City Day celebrations.

Every year, Elektrostal organizes festive events and activities to celebrate its founding, bringing together residents and visitors in a spirit of unity and joy.

Has a population of approximately 160,000 people.

Elektrostal is home to a diverse and vibrant community of around 160,000 residents, contributing to its dynamic atmosphere.

Boasts excellent education facilities.

The city is known for its well-established educational institutions, providing quality education to students of all ages.

A center for scientific research and innovation.

Elektrostal serves as an important hub for scientific research, particularly in the fields of metallurgy, materials science, and engineering.

Surrounded by picturesque lakes.

The city is blessed with numerous beautiful lakes, offering scenic views and recreational opportunities for locals and visitors alike.

Well-connected transportation system.

Elektrostal benefits from an efficient transportation network, including highways, railways, and public transportation options, ensuring convenient travel within and beyond the city.

Famous for its traditional Russian cuisine.

Food enthusiasts can indulge in authentic Russian dishes at numerous restaurants and cafes scattered throughout Elektrostal.

Home to notable architectural landmarks.

Elektrostal boasts impressive architecture, including the Church of the Transfiguration of the Lord and the Elektrostal Palace of Culture.

Offers a wide range of recreational facilities.

Residents and visitors can enjoy various recreational activities, such as sports complexes, swimming pools, and fitness centers, enhancing the overall quality of life.

Provides a high standard of healthcare.

Elektrostal is equipped with modern medical facilities, ensuring residents have access to quality healthcare services.

Home to the Elektrostal History Museum.

The Elektrostal History Museum showcases the city’s fascinating past through exhibitions and displays.

A hub for sports enthusiasts.

Elektrostal is passionate about sports, with numerous stadiums, arenas, and sports clubs offering opportunities for athletes and spectators.

Celebrates diverse cultural festivals.

Throughout the year, Elektrostal hosts a variety of cultural festivals, celebrating different ethnicities, traditions, and art forms.

Electric power played a significant role in its early development.

Elektrostal owes its name and initial growth to the establishment of electric power stations and the utilization of electricity in the industrial sector.

Boasts a thriving economy.

The city’s strong industrial base, coupled with its strategic location near Moscow, has contributed to Elektrostal’s prosperous economic status.

Houses the Elektrostal Drama Theater.

The Elektrostal Drama Theater is a cultural centerpiece, attracting theater enthusiasts from far and wide.

Popular destination for winter sports.

Elektrostal’s proximity to ski resorts and winter sport facilities makes it a favorite destination for skiing, snowboarding, and other winter activities.

Promotes environmental sustainability.

Elektrostal prioritizes environmental protection and sustainability, implementing initiatives to reduce pollution and preserve natural resources.

Home to renowned educational institutions.

Elektrostal is known for its prestigious schools and universities, offering a wide range of academic programs to students.

Committed to cultural preservation.

The city values its cultural heritage and takes active steps to preserve and promote traditional customs, crafts, and arts.

Hosts an annual International Film Festival.

The Elektrostal International Film Festival attracts filmmakers and cinema enthusiasts from around the world, showcasing a diverse range of films.

Encourages entrepreneurship and innovation.

Elektrostal supports aspiring entrepreneurs and fosters a culture of innovation, providing opportunities for startups and business development.

Offers a range of housing options.

Elektrostal provides diverse housing options, including apartments, houses, and residential complexes, catering to different lifestyles and budgets.

Home to notable sports teams.

Elektrostal is proud of its sports legacy, with several successful sports teams competing at regional and national levels.

Boasts a vibrant nightlife scene.

Residents and visitors can enjoy a lively nightlife in Elektrostal, with numerous bars, clubs, and entertainment venues.

Promotes cultural exchange and international relations.

Elektrostal actively engages in international partnerships, cultural exchanges, and diplomatic collaborations to foster global connections.

Surrounded by beautiful nature reserves.

Nearby nature reserves, such as the Barybino Forest and Luchinskoye Lake, offer opportunities for nature enthusiasts to explore and appreciate the region’s biodiversity.

Commemorates historical events.

The city pays tribute to significant historical events through memorials, monuments, and exhibitions, ensuring the preservation of collective memory.

Promotes sports and youth development.

Elektrostal invests in sports infrastructure and programs to encourage youth participation, health, and physical fitness.

Hosts annual cultural and artistic festivals.

Throughout the year, Elektrostal celebrates its cultural diversity through festivals dedicated to music, dance, art, and theater.

Provides a picturesque landscape for photography enthusiasts.

The city’s scenic beauty, architectural landmarks, and natural surroundings make it a paradise for photographers.

Connects to Moscow via a direct train line.

The convenient train connection between Elektrostal and Moscow makes commuting between the two cities effortless.

A city with a bright future.

Elektrostal continues to grow and develop, aiming to become a model city in terms of infrastructure, sustainability, and quality of life for its residents.

In conclusion, Elektrostal is a fascinating city with a rich history and a vibrant present. From its origins as a center of steel production to its modern-day status as a hub for education and industry, Elektrostal has plenty to offer both residents and visitors. With its beautiful parks, cultural attractions, and proximity to Moscow, there is no shortage of things to see and do in this dynamic city. Whether you’re interested in exploring its historical landmarks, enjoying outdoor activities, or immersing yourself in the local culture, Elektrostal has something for everyone. So, next time you find yourself in the Moscow region, don’t miss the opportunity to discover the hidden gems of Elektrostal.

Q: What is the population of Elektrostal?

A: As of the latest data, the population of Elektrostal is approximately XXXX.

Q: How far is Elektrostal from Moscow?

A: Elektrostal is located approximately XX kilometers away from Moscow.

Q: Are there any famous landmarks in Elektrostal?

A: Yes, Elektrostal is home to several notable landmarks, including XXXX and XXXX.

Q: What industries are prominent in Elektrostal?

A: Elektrostal is known for its steel production industry and is also a center for engineering and manufacturing.

Q: Are there any universities or educational institutions in Elektrostal?

A: Yes, Elektrostal is home to XXXX University and several other educational institutions.

Q: What are some popular outdoor activities in Elektrostal?

A: Elektrostal offers several outdoor activities, such as hiking, cycling, and picnicking in its beautiful parks.

Q: Is Elektrostal well-connected in terms of transportation?

A: Yes, Elektrostal has good transportation links, including trains and buses, making it easily accessible from nearby cities.

Q: Are there any annual events or festivals in Elektrostal?

A: Yes, Elektrostal hosts various events and festivals throughout the year, including XXXX and XXXX.

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Our commitment to delivering trustworthy and engaging content is at the heart of what we do. Each fact on our site is contributed by real users like you, bringing a wealth of diverse insights and information. To ensure the highest standards of accuracy and reliability, our dedicated editors meticulously review each submission. This process guarantees that the facts we share are not only fascinating but also credible. Trust in our commitment to quality and authenticity as you explore and learn with us.

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• Victor Mukhin

Victor M. Mukhin was born in 1946 in the town of Orsk, Russia. In 1970 he graduated the Technological Institute in Leningrad. Victor M. Mukhin was directed to work to the scientific-industrial organization "Neorganika" (Elektrostal, Moscow region) where he is working during 47 years, at present as the head of the laboratory of carbon sorbents.     Victor M. Mukhin defended a Ph. D. thesis and a doctoral thesis at the Mendeleev University of Chemical Technology of Russia (in 1979 and 1997 accordingly). Professor of Mendeleev University of Chemical Technology of Russia. Scientific interests: production, investigation and application of active carbons, technological and ecological carbon-adsorptive processes, environmental protection, production of ecologically clean food.   

Title : Active carbons as nanoporous materials for solving of environmental problems

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Rosatom Starts Production of Rare-Earth Magnets for Wind Power Generation

TVEL Fuel Company of Rosatom has started gradual localization of rare-earth magnets manufacturing for wind power plants generators. The first sets of magnets have been manufactured and shipped to the customer.

In total, the contract between Elemash Magnit LLC (an enterprise of TVEL Fuel Company of Rosatom in Elektrostal, Moscow region) and Red Wind B.V. (a joint venture of NovaWind JSC and the Dutch company Lagerwey) foresees manufacturing and supply over 200 sets of magnets. One set is designed to produce one power generator.

“The project includes gradual localization of magnets manufacturing in Russia, decreasing dependence on imports. We consider production of magnets as a promising sector for TVEL’s metallurgical business development. In this regard, our company does have the relevant research and technological expertise for creation of Russia’s first large-scale full cycle production of permanent rare-earth magnets,” commented Natalia Nikipelova, President of TVEL JSC.

“NovaWind, as the nuclear industry integrator for wind power projects, not only made-up an efficient supply chain, but also contributed to the development of inter-divisional cooperation and new expertise of Rosatom enterprises. TVEL has mastered a unique technology for the production of magnets for wind turbine generators. These technologies will be undoubtedly in demand in other areas as well,” noted Alexander Korchagin, Director General of NovaWind JSC.

For reference:

TVEL Fuel Company of Rosatom incorporates enterprises for the fabrication of nuclear fuel, conversion and enrichment of uranium, production of gas centrifuges, as well as research and design organizations. It is the only supplier of nuclear fuel for Russian nuclear power plants. TVEL Fuel Company of Rosatom provides nuclear fuel for 73 power reactors in 13 countries worldwide, research reactors in eight countries, as well as transport reactors of the Russian nuclear fleet. Every sixth power reactor in the world operates on fuel manufactured by TVEL. www.tvel.ru

NovaWind JSC is a division of Rosatom; its primary objective is to consolidate the State Corporation's efforts in advanced segments and technological platforms of the electric power sector. The company was founded in 2017. NovaWind consolidates all of the Rosatom’s wind energy assets – from design and construction to power engineering and operation of wind farms.

Overall, by 2023, enterprises operating under the management of NovaWind JSC, will install 1 GW of wind farms. http://novawind.ru

Elemash Magnit LLC is a subsidiary of Kovrov Mechanical Plant (an enterprise of the TVEL Fuel Company of Rosatom) and its main supplier of magnets for production of gas centrifuges. The company also produces magnets for other industries, in particular, for the automotive

industry. The production facilities of Elemash Magnit LLC are located in the city of Elektrostal, Moscow Region, at the site of Elemash Machine-Building Plant (a nuclear fuel fabrication facility of TVEL Fuel Company).

Rosatom is a global actor on the world’s nuclear technology market. Its leading edge stems from a number of competitive strengths, one of which is assets and competences at hand in all nuclear segments. Rosatom incorporates companies from all stages of the technological chain, such as uranium mining and enrichment, nuclear fuel fabrication, equipment manufacture and engineering, operation of nuclear power plants, and management of spent nuclear fuel and nuclear waste. Nowadays, Rosatom brings together about 350 enterprises and organizations with the workforce above 250 K. https://rosatom.ru/en/

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