travel wholesalers in australia

WHAT WE OFFER

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When Experience Matters

Welcome to Entire Travel Group. We offer exceptional travel experiences across our range of Entire Holiday Packages, Entire Group Journeys, Entire Rail Journeys, and Entire Cruise Journeys.

Celebrating over 50 years of service, we are an Australian, family-owned, award-winning business. We've got you covered with our Peace of Mind Booking Plan, Exclusive Packages, Freedom of Choice, and Sustainable Travel options.

Entire Travel Group is both ATAS and CATO Accredited . ATAS is actively administered by the Australian Travel Industry Association (ATIA). The Council of Australian Tour Operators (CATO) is the trade association representing the land supply sector of the Australian Travel Industry.

Of Entire Travel Group's attributes, we have settled on " When Experience Matters " as the quality we believe adds the most value to our customers. We have the experience to ensure your itinerary makes the dream holiday possible. Our continually enhanced technology allows our team to provide a quality customer service experience, and our partnerships with outstanding operators ensure we are confident of the on-ground experience for our customers. 

We are thrilled that Entire Travel Group was honoured at the 2023 National Travel Industry Awards with Most Outstanding Wholesaler - Product / Service . As our team works tirelessly to deliver exceptional holiday experiences, it was exciting to have this acknowledged with the highest recognition. The award is also a testament to the quality of our partners around the globe, and we take this opportunity to thank them for their tremendous support of our customers.

We are proudly accredited as a Great Place to Work , reflecting our commitment to fostering a positive and inclusive workplace culture that values the well-being and satisfaction of our team members. Our friendly team look forward to assisting you.

Finally, we invite you to join us in positively impacting the planet. For every holiday, we proudly partner with OneTreePlanted and plant trees for our customers, contributing to a greener and more sustainable future together.

WHY TRAVEL WITH US

BOOK WITH TOTAL CONFIDENCE

Our Peace of Mind Booking Plan allows you to book with confidence in the new international travel environment. With low deposits, a cooling off period and a flexibility period where you can cancel and rebook later, we really do have you covered.

PERSONALISE YOUR HOLIDAY

At Entire Travel Group we understand travellers have their own personal tastes and interests. Throughout our Holiday Packages look for “Freedom of Choice” which give you the ability to tailor your holiday from the experiences available on particular days.

RESPONSIBLE TRAVEL OPTIONS

Sustainable travel, also called eco-friendly or responsible travel, involves minimising environmental impacts, supporting local communities, and promoting cultural awareness. It aims to preserve nature, biodiversity, and reduce carbon emissions.

UNRIVALLED TRAVEL EXPERIENCES

Working closely with our handpicked suppliers, our packages have been carefully designed by our team to ensure you enjoy unrivalled experiences on your holiday. We have done the hard work for you, so we invite you to explore our packages by either destination, experience, or travels style to find the perfect holiday for you. We have every taste, interest and budget covered.

INDUSTRY AWARDS WINNER

Entire Travel Group is ATAS Accredited. ATAS is administered by the Australian Federation of Travel Agents (AFTA). We are an accredited member of the Council of Australian Tour Operators (CATO), and recent winners at the National Travel Industry Awards.

FAMILY OWNED AND OPERATED

Originating in 1971 with the birth of CIT Holidays and later with the emergence of French Travel Connection in 1991, Entire Travel Group has an incredibly rich history and travel is in our blood. The business is managed by a stable, experienced team of industry professionals who have one common goal, which is to continuously be the first choice when any of our destinations are being considered for a holiday.

FRIENDLY TEAM

Passion and experience are what sets Entire Travel Group apart. Or team live, breathe, and dream travel. Our model is simple; we want to make your life easy when selecting a holiday. We are committed to achieving this by supporting you with a friendly and knowledgeable team to ensure your holiday experience exceeds your expectation.

HANDPICKED SUPPLIERS

We pride ourselves on our long-term relationships with local suppliers who have been handpicked for their reliability, experience and track record. We also meet with our partners to ensure we continue to offer you a first-class experience. Their skills and expertise are integral to the development of our holiday packages. We have shared values and a common passion to offer you the best possible holiday experience.

TRAVEL SUPPORT

Our packages are carefully designed to include on-ground travel support from hand-picked suppliers. There are many unpredictable factors that may cause interruption to travel arrangements - like flight delays, weather patterns, natural events or strike action. We have carefully selected our partners to ensure our clients will have reliable and professional support, from within the country they are travelling, to assist as required.

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The travel distribution system

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Distribution channels and consumer purchasing behaviour varies from market to market, so you need to understand the structure of the distribution system specific to your target markets before attending a trade show.

How does the distribution system work?

The travel distribution system is a complex, global network of independent businesses. This network includes a series of distributors or intermediaries, who play a specific role in the development, promotion and purchasing process of Australian tourism experiences.

Online technology and company mergers have transformed the tourism industry, with an increasing amount of crossover in the roles and functions of various sectors of the distribution system. Businesses engage a mix of distribution partners to reach their  target consumers.

The traditional structure of the distribution system includes Inbound Tour Operators (ITOs) based in Australia; wholesalers based overseas and international retail travel agents. However, this varies considerably from market to market. For example, it is not uncommon for an inbound tour operator to be part of a larger company that may also operate a wholesale arm in an overseas market, or for a wholesaler to also operate the travel agencies that sell its packages.

Many traditional travel distributors such as wholesalers and travel agents take an online approach as well as offering their services from a retail shop front.

Both online and traditional distribution partners have the opportunity to work with each other and directly with products and customers. As the traditional distribution system continues to evolve, it is important to clearly understand the structure of the companies that you work with and their relationships with other organisations. 

Why work with travel distributors?

Travel distributors allow you to broaden your customer base far beyond the reach of your own marketing budget.

They are important to the inbound tourism industry as overseas consumers still heavily rely on the advice of local travel experts when planning and booking their Australian holiday, particularly in long-haul and emerging markets. Travel distributors can also provide market intelligence, insights and advice on a specific market. The travel distribution system covers all the channels through which an international traveller can buy your product. 

Inbound tour operators

An inbound tour operator (ITO), also known as a ground operator or destination management company (DMC), is an Australian based business that provides itinerary planning and product selection, and coordinates the reservation, confirmation and payment of travel arrangements on behalf of their overseas clients. They bring the components of accommodation, tours, transport and meals together to create a fully inclusive itinerary. ITOs are the link between Australian tourism products and the overseas travel distributors that buy them, including travel wholesalers, direct sellers, travel agents, meeting planners and event planners.

Wholesalers

Wholesalers are located in overseas markets and have traditionally provided a link between travel agents and ITOs or tourism product. Wholesalers purchase programs developed by ITOs or develop their own packages and itineraries for travel agents and consumers. These packages will usually offer transport, accommodation, tours and attractions. In some markets, wholesalers are also ‘direct sellers’ who bypass travel agents to directly target consumers. In other markets, there are no wholesalers in the traditional sense and travel agents perform both roles. Traditionally, travel packages are published in brochures and promoted and distributed via retail travel networks. Wholesalers may operate their own retail outlets or work with an established network of travel agents in their own country. Many wholesalers specialise in specific market segments such as adventure or the seniors market and many also have an online presence.

Retail travel agents

Retail travel agents offer wide distribution in prominent shop front locations and a convenient place for travellers to make bookings and buy holidays. Traditionally, retail travel agents have provided a link between the wholesaler and consumers. With the integration of distribution roles, the retailer may deal directly with ITOs or Australian-based products, particularly in Asian markets. Many retail travel agents belong to a larger chain of travel agencies or consortiums that use their combined resources to market the agency brand. In some countries, retail agencies may be operated by travel wholesalers, or may concentrate on particular market segments such as special interest or family travel. Many retail travel agents also have an online presence.

Online travel agents

Online travel agents (OTAs) specialise in online distribution and have no intermediaries – they deal directly with consumers and tourism product. Consumers can purchase a product or an entire holiday package online. Online distribution is less structured than the traditional travel distribution system. Commission levels vary, depending on how the site is operated.

Meeting and incentive partners

The business events sector is one of the highest yielding inbound tourism segments. Meeting and incentive planners organise and manage all aspects of meetings and events including conventions, conferences, incentives, seminars, workshops, symposiums, exhibitions and special events.

Meeting and incentive planners use a wide variety of venues, tour operators, accommodation, team building companies and restaurants. They look for unique travel experiences and require different support and facilities to leisure tourism. Meeting and incentive planners are also known as: Professional Conference Organisers (PCO); Destination Management Companies (DMC); Conference Managers; Event Managers; Incentive Houses; Travel Fulfillment Companies; and Special Project Managers.

How do I price my products for distribution system partners?

Travel agents, wholesalers and ITOs provide valuable distribution that you may never be able to secure on your own. Commission is only paid once a sale has been made. You must understand the difference between nett and gross (or retail) rates and protect your rates by providing the correct rates to each level of the distribution system.

Rates should be clearly marked as either gross (retail) or nett. Gross Rate = Nett Rate + Agent’s Commission. The gross or retail rate of a product is the amount that the consumer pays and should be consistent across all distribution channels.

For example, a customer should pay the same price if they book direct, via an international travel agent or via the internet. Consumers will not purchase the product from a travel agent in advance if they know they can purchase it directly from you at a reduced price. Agents will not promote and market your product if they know the consumer is not going to buy from them.

Please note: Information on commission levels is intended as a guide only. For further details on the information you need to include in your rates agreements to distribution partners please refer to the Fact Sheet –“Product & Rate Information”. For further details on how to distribute your products via these distribution partners please refer to the Tourism Export Toolkit .

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Acknowledgement of Country

We acknowledge the Traditional Aboriginal and Torres Strait Islander Owners of the land, sea and waters of the Australian continent, and recognise their custodianship of culture and Country for over 60,000 years.

*Disclaimer:  The information on this website is presented in good faith and on the basis that Tourism Australia, nor their agents or employees, are liable (whether by reason of error, omission, negligence, lack of care or otherwise) to any person for any damage or loss whatsoever which has occurred or may occur in relation to that person taking or not taking (as the case may be) action in respect of any statement, information or advice given in this website. Tourism Australia wishes to advise people of Aboriginal and Torres Strait Islander descent that this website may contain images of persons now deceased.

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About Us - Hideaway Holidays

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Hideaway Holidays is a wholesaler specialist travel agency for the South Pacific. As an Australian owned company, with over 40 years of experience of partnering with scores of hotels across 12 South Pacific countries, our experts know how to organise the perfect South Pacific escape! Our partner hotels and resorts span across destinations such as Fiji, Cook Islands, American Samoa, Islands of Tahiti, Micronesia, Niue, Tonga, Vanuatu, New Caledonia, New Zealand, Samoa and Solomon Islands. From preparing, planning and executing the full range of holidays to getting together a flawless Fijian wedding with traditional choirs and warriors – we’ve accomplished all. Our intimate knowledge of the South Pacific includes the right five-star venue for a ‘work hard, play hard’ off-site conference – or a cosy private island paradise for a honeymoon!

Besides having the knowledge, our consultants are also adept at airfare management and holiday packages. Our signature All-Inclusive deals come with the assurance of decades of experience in getting the right flight at the best price-points; every time. Beyond that, our experiential travel deals explore the best of adults-only escapes, diving specials, honeymoon extravaganzas and more.

Established in 1977

Hideaway Holidays (established 1977) is a tour wholesaler in Sydney, Australia with particularly strong relationships across resorts, boat charters, hotels and sailing operators in the South Pacific. Hideaway Holidays is an IATA TIDS (96839116 TRAVELBIZ PTY LTD) agency and a partner with Consolidated Travel Australia. In December 2015, TravelBiz acquired Hideaway Holidays and its associated brands. TravelBiz is an Australian-owned Travel Agency based in Sydney with sister companies in Suva, Fiji Islands trading under the name of Lodhias Travel Services.

Why Book With Us?

We believe that the human approach is central to travel. Our specialist consultants operate in closely knit teams with specialised knowledge and oversight by team leaders whom are constantly evaluating our deals to ensure that you, our client, get access to the best and most competitive rate. We leverage our wholesale capabilities and employ foreign exchange management to win on price point and service. Hideaway Holidays was the first South Pacific wholesaler in Australia and with its new ownership since December 2015, we are confident in delivering you the best South Pacific booking experience through our hybrid model of reservation…

Our companies, Hideaway Holidays, Paradise Adventures & Cruises and Travelbiz Pty Ltd, have specialised in the South Pacific holidays for over 30 years. With our operating structure and networked enterprises globally, we have robust financial backing with an experienced executive management team. As our B2B partner, you will be assured to get the best product diversity, pricing structure and access to the full range of all product types across our region. On registration, you will also have access to our Agent Support model. We have direct wholesale contracts with all of our suppliers South Pacific wide and are endorsed by the South Pacific Tourism Organisation. We operate on the principals of trust, transparency and accountability. Travelbiz Pty Ltd is also finalising obtaining ATAS accreditation as we understand this is often important and crucial for travel agents and travel agent groups.

If you are a travel agent and would like to register to access our South Pacific Destination Specialist Services, please click here and register on our B2B Agent website.

Hideaway Holidays have consultants operating on a sunrise and sunset model which means that no matter which timezone, we have the capabilities to assist you. All travel documents are delivered to your preferred device seamlessly. From instant chat, email, phone and social media – you can reach us from your preferred communication device. All consultants monitor emails after hours and we have strategic teams whom can offer emergency after hours support.

Due to our leverage between entities in the broader group of companies and our relationships with several consolidators and airlines; Hideaway Holidays is able to source dynamic, competitive and wholesale airfares which are included in your package. We have a team in-house and on an ad-hoc ancillary basis via our sister companies that can sort out any disruptions and re-book cancelled flights or other elements beyond our usual control in a matter of minutes. This is our operational advantage – something you will not get with other travel companies as we focus on the human element and ensure its at the core of every process.

Our companies, Hideaway Holidays and TravelBiz, has collectively specialised in South Pacific holidays since the 1970s. As a destination specialist agency, we pride ourselves for having relevant, focused knowledge on the full gamut of South Pacific destinations.

These span the various well known locations in the South Pacific such as Fiji, Vanuatu, New Caledonia, Tahiti, Tonga, French Polynesia, Solomon Islands, Cook Islands, Samoa and extends to boutique, niched areas such as Niue Island and Micronesia. Through the years we have established contracts with most hotels, tour operators, and many airlines, including Air New Zealand, Fiji Airways, Qantas, Virgin Australia, Aircalin, Solomon Airlines, Air Vanuatu and Air Tahiti Nui.

At Hideaway Holidays, we are interested in ensuring your travel experience only enriches you further. We have assisted travellers develop bespoke holiday packages. If you are after whale watching, ship-wreck diving, snorkelling with mantarays, just relaxing on a boutique private island or hiring a super yatch to explore the Pacific; we are capable of extending our wholesale reach and organisational leverage make any holiday dream a reality.

The owners of Hideaway Holidays ensure they give back to the community and as such, they are proud to support initiatives in India and Fiji such as Bhanabhai Gohil Hospital, Bhanabhai Gohil School, Laxmi Narayan Temple (Fiji) and the Makoi Health Centre (Fiji). These are operated through two separate charitable trusts that operate with specific mandates. Rooted on solid principles, the management team at Hideaway Holidays ensures they give equal opportunity to all staff and partner entities worldwide.

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Welcome to Australia and Beyond Holidays (AABH)

AABH is Australia and New Zealand  premier inbound travel provider and specalist with products such as:

Our itineraries provide options to visit all of what Australia and New Zealand have to offer. As an Australian owned company we are experts in Australian  and New Zealand itineraries. From our Melbourne office, we provide inbound travel services to Australia and Beyond for customers globally. Our multilingual team are fluent in English and Chinese language’s and are based around Australia and Key markets of India and Japan.

In the Middle East we are represented by the team at Kosmos Connect

Australia and Beyond Holidays has products for travel agents wanting to start or expand their Australian business.

New Zealand and Beyond Holidays (NZABH) was launched in April 2024 and is our wholly owned office based in Auckland and supports our inbound groups to New Zealand as well services our customers selling to New Zealand in NZD offering the same services  as AABH does  with group ,FIT , and tailormade itineraries www.nzabh.co.nz

Products and Services

Specialists in Australia and New Zealand

Tailor made FIT bookings Tailor made groups Incentives and meetings Industry specific visits Tour group series Campervans Luxury and boutique touring and stays Day touring FIT hotels worldwide with AABH Hotels

Incentive Groups

AABH facilitates many MICE programs annually around Australia

We can design, quote and implement the perfect program for your clients including activities, gala dinner, venue sourcing and theming.

Whether it be a small or large group we can help form 20 to over 400 delegates

F.I.T Booking Systems  

Our automated booking platform Tourplan provides access to thousands of rooms, transfers, car hire and tourism products globally. The online FIT system is able to book both our static and dynamic inventory and rates.

AABH Hotels

AABH Hotels provides realtime access to 1000s of hotels worldwide and currently used by hundreds of our customers consultants globally. The system is for travel agents only and does not allow customer direct bookings. It also provides access to the best rates from,Hotelbeds Fitruums ,Webjet ,Destinations of the World, TBO Holidays ,Innstant hotels and Infinite Hotels (Accor dynamic and agreed rates) Net AUD pricing Hold inventory for free up to the cancellation Period No deposits or Payment until in the cancellation period Pay by bank transfer or CC Create your own sub offices Serviced by suppliers and AABH team in Australia

The Australia and Beyond Holidays team is one of the most experienced in the industry, our consultants having come together to provide a exceptional offering to our customers. The team regularly test our products and services to ensure that the customer experience and high quality offering is maintained and meet the Australia and Beyond Holidays standards. Our team is based in Sydney, Melbourne, Gold Coast, Tokyo and India.

Relationships

Australia and Beyond Holidays has established relationships with hundreds of suppliers in Australia and New Zealand and worldwide through direct agreements. We are also active participants in many peak industry organisations

Fully Accredited

AABH is proud to be fully accredited with the organisations and industry bodies below.

ATAS (Australian Travel Agent Accreditation Scheme) accredited and a member of both ATIA (Australian Travel Industry Association) and ATEC (Australian Travel Export Council).

Australia and Beyond Holidays is a participant in the Approved Destination Status (ADS) scheme. The ADS scheme is an agreement between Chinese and Australian government’s in relation to tourism services. Australia and Beyond holidays currently operates a number of ADS approved itineraries.

Contact us today to see how we can help you at [email protected]

• Sydney: +61 (0)2 9660 8881
• Gold Coast: +61 (0)7 55912788
• Email: [email protected] (Groups)

WHAT WE OFFER

Product Knowledge

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Our services.

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We Work With Agents!

Founded in 2003 by passionate service industry veterans, Equity Travel started as an inbound tour operator based in Sydney and has been very active in the source market, China, since the commencement of the business. The owners and the management team of Equity Travel have over twenty years' experience in tourism industry with profound knowledge of the China market especially in the inbound sector.

With development over more than fifteen years, the company has built a solid network to provide seamless land services across the country. The headquarters remains in Sydney and is supported by branches in Gold Coast and Melbourne with overall coverage of operations in Australia nationwide.

Starting out from aligning all the components in tour management to make customers happy, Equity Travel has undergone all the hard yards through different phases. Successfully identifying what's needed and putting together every piece of the jigsaw have set us apart from the rest of the fierce competition. Understanding what Chinese travellers want and riding the fast-paced trends have gained us strong growth. We believe the essence of destination management comes down to making all the tour components compliment each other.

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REAL PEOPLE BOOKING REALLY GREAT HOLIDAYS

The better agent for better agents.

Benefit from our customer service ethic, superior product knowledge, close relationships with our travel partners, and a genuine effort to do the right thing.

We’re here to help you book extraordinary luxury holidays for your clients.

Island Escapes is proudly recognised as one of Australia’s top boutique travel wholesale companies specialising in leisure packages to Fiji, The Cook Islands, Samoa and Vanuatu. We provide a superior level of service for travel agents seeking a more personalised holiday booking experience for their clients. Far from the ordinary. Beyond commonplace. Fabulous island destinations. We’ve partnered with only the best boutique & unique island resorts in exotic locations – rich in culture, delicious cuisine, relaxation and adventure.

From 3 we are now 16. Our office is significantly bigger. Our phone system more high tech. Our core destinations have expanded to include Samoa ,  Vanuatu  and the  Cook Islands . Yet the principles on which we founded the business remain true because we firmly believe good customer service, superior product knowledge and a genuine effort to do the right thing by our clients NEVER goes out of fashion.

Voted Virtuoso Top Partner Production, Destinations & Experiences in 2018, 2019 & now in 2024! T hrough Island Escapes, Virtuoso travel advisors have access to special benefits for their clients at the top luxury hotels and resorts throughout the Pacific.


We are real people expertly booking really great holidays.

CALL our hotline on 1300 305 870 and give us a try!

Trade Tools

Digital brochures, order your brochure copy here...., social media tiles, "the escape artist" - blog posts and travel tales.

If you’re in need of inspirational content to share with your clients on your own website or in your newsletters, you are welcome to share the words and expertise of our resident travel blogger – The Escape Artist . All we request is you credit this copyrighted material with a link back to the the blog post you’ve used. 

Virtuoso Top Partner WINNER

Virtuoso Exclusive Benefits

Island Escapes, Virtuoso travel advisors have access to special benefits for their clients at the top luxury hotels and resorts in the Pacific.


Speak to your consultant today for more information.

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Marvel at the splendours of Norway’s fjords

Cruise Croatia & the Dalmatian Islands

Go on a safari in Sri Lanka

Explore beautiful Slovenia & Montenegro

Chase the Northern Lights in Lapland & Iceland

Incredible Eastern Europe & The Baltics

Travel industry website, travelling with beyond.

Welcome to Beyond Travel, an award winning Australian company and a leading destination specialist. 

We are well known for our specialist expertise in Croatia, Slovenia, Montenegro, The Balkans, Eastern Europe, & The Baltics, Scandinavia, Iceland and Sri Lanka.

Our holidays to these destinations have been thoughtfully curated to provide your clients with a rich and rewarding experience and are backed by our long and deep relationships with our preferred suppliers and operators. Your clients will gain a deeper, more meaningful understanding of the countries they will visit, and the cultures they will encounter.

Holidays beyond the ordinary

Latest specials, croatia, slovenia & beyond, cruise croatia, scandinavia, iceland & lapland, eastern europe and the baltics, special interest groups.

  A big thank you for your support….my clients are so happy that they are being looked after and cared about.  

  I have been super impressed with service, promptness and pricing is brilliant…so thank you again.  

  Thank you so much. You have been amazingly helpful. I will be definitely coming to you for future bookings!  

  I was a bit lost when I came to you for a quote and you made the whole process so much easier for me, which in turn made me look a lot more professional to my clients. They have given me a great testimonial…  

  You are a star. Thanks again for everything. This is why I LOVE working with you guys.  

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Visit our Contact Us page – we look forward to hearing from you.

T 02 8296 7077 E [email protected]

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Our Sales Team

SHARON HANDO – Director of Sales

Sharon Hando, our Director of Sales at Travel the World, works tirelessly with our dedicated sales team to increase awareness, drive sales and deliver opportunities for our Travel Service Provider brands, as well as for our other key cruise line partners.

Sharon has been a key member of the team that has worked diligently to build business for our GSA brands such as Holland America Line and Ponant Yacht Cruises and Expeditions.  The great success of these efforts resulted in the cruise lines opening their own Australian offices.

Growing up within the industry (starting as “free labour” in her mother’s agency) has provided Sharon with many opportunities to combine her genuine interest in people and their travel dreams with her own travel experiences and knowledge.  It is this passion and experience that has assisted with the fulfilment of her current role and its varying responsibilities.

T: 0411 595 300 E: [email protected]

RACHEL JAVIER – Sales Manager (VIC/SA/TAS/NT)

Rachel started in the travel industry in 1982 as a Junior Allotment Clerk for one of Australia’s top wholesalers.  For over 17 years she worked her way up through the ranks, from Reservations to Product, Operations and finally becoming State Manager.

Rachel has been fortunate enough to have worked for many of the major Australian wholesalers in addition to Qantas Airlines.  After an extended maternity leave, Rachel joined Travel the World – Australia’s leading Travel Service Provider – in October 2011 to continue sharing her passion for travel and she has never looked back.

Representing premium brands in the TTW portfolio, along with a key partnership with Ponant, Rachel’s love for her position as Sales Manager VIC/TAS/NT can be seen in her dedication to go above and beyond.  She takes pride in exceeding expectations and providing exceptional customer service by both educating and assisting Travel Advisors with their clients’ travel journeys.

T: 0414 601 744 E: [email protected]

JUSTIN SOUTHERN – Business Development Manager (Virgin Voyages)

Justin Southern’s first role in the travel industry was with Flight Centre in North Sydney. After five years, His hometown of Canberra was calling, and he was offered a role with Harvey World Travel. It wasn’t too long before Justin moved into a Wholesale BDM role with Escape Holidays, which then became Harvey’s Choice Holidays as National Sales Manager.

In 2001, Justin started working for United Airlines as the Victorian Sales Manager for a period of 8 years. This was then followed by the role of State Sales Manager for Travelcube, an online hotel booking system for the trade. Justin’s passion for his role and the industry was shown when he became one of three finalists in the 2015 NTIA awards. His enthusiasm for each of the roles Justin has held was rewarded when he was offered the role of Sale Manager for Lindblad Expeditions/National Geographic. Now his love for photography and wildlife became a full-time role that he lived and breathed.

Always keen on a new challenge but only one that he could be passionate about has led him to Travel the World and Virgin Voyages. To work with such an experienced team at Travel the World and represent a new brand coming to market is something Justin does not take for granted and he looks forward to all the challenges this role will bring.

T: 0451 246 747 E: [email protected]

PAM NIELSEN – Business Development Manager (Virgin Voyages – QLD/WA)

Pam spent 16 years in the New Zealand Travel & Tourism Industry based in Queenstown on the South Island before moving to Australia.

In June 2010, she jumped the ditch and joined Kirra Holidays as the Business Development Manager (BDM) for QLD & Northern NSW. When Anzcro acquired Kirra, she became the BDM for both companies. Her dedication earned her Best Representative in QLD twice.

New Zealand holds a special place in Pam’s heart. She favours snowboarding over beaches and has skied in NZ, the USA, and Europe. In March 2018, Pam relocated to South Australia to join Journey Beyond (JB) in Adelaide, which then had 3 brands. Fast forward to January 2024, Pam is back living in QLD and has successfully brought 14 brands under the JB umbrella to the QLD market.

Pam is eager to delve into Virgin Voyages, her maiden cruising venture, and can’t wait to share her journey with you!

T: 0424 469 214 E: [email protected]

ROBERT SHAW – Business Development Manager (Windstar)

Robert’s career in the travel industry begin in 1999 when he began working for Aviation Ground Handling looking after the check-in and load control for Sunstate Airlines in Rockhampton.  His experience and dedication to the industry landed him a contract role at Brisbane domestic airport with Sunstate Airlines in the Customer Service team thereafter, before gaining more experience in the retail space working for Flight Centre, Snowcene and finally at Oz Snow Adventures.  Robert’s passion for cruising began in 2012, when he was afforded the roles of Business Development Manager and National Key Accounts Manager for Royal Caribbean International looking after Royal Caribbean, Celebrity Cruises and Azamara Cruises.  Robert has recently joined Windstar Cruises as the Australian Business Development Manager and is looking forward to building on his established relationships within the trade.

T: 0411 821 192 E: [email protected]

TONI WYTHES – Business Development Manager (NSW/ACT)

With gypsy blood in her bones, Toni has a deep passion for travel, nature, and culture.

Toni has worked in Tourism and Science for over 25 years. She has travelled extensively through her tourism and scientific work in Ornithology, leading her to many places such as Antarctica, Europe, Africa, Asia, and outback Australia. She has worked and lived in many indigenous cultures and has a special connection with indigenous Australia including setting up the original Cultural Tourism Program at the Garma Festival in collaboration with Yothu Yindi Foundation.

In late 1999 Toni began working with World Expeditions. She worked through all aspects of the tourism business in outback Australia and Asia including being a tour guide, operations, product development and management.

In 2016 Toni studied for a Master of Business Administration (MBA) and then returned and worked at World Expeditions as their Business Development Manager (BDM) in the international wholesale product and development area.

2020 created many changes and challenges which led Toni to set up her own Tourism consulting business doing small contracts in destination marketing and tourism planning, demonstrating her style and experience in travel.  In late 2023 Toni joined Travel the World (TTW) Sales and Marketing team as their Business Development Manager. Toni looks forward to growing the business, finding new opportunities in travel, and working with the team at TTW.

T: 0408 809 877 E: [email protected]

DANA CRAVEN – Business Development Manager (NSW/ACT)

Dana’s love for travel started at a young age and continued into a career. She worked her way up from Office Junior, Leisure Domestic and then International Consultant before heading overseas to live in London and experience the corporate travel world. She continued to live overseas for many years, experiencing a Ski Season in Banff before enjoying a safari through Africa and heading home. Dana settled back into Sydney and worked for Fiji Airways and Virtuoso’s Island Escapes as the BDM. She has visited over 40 countries and had countless interactions with different cultures and languages. Her positive energy is infectious, and she loves nothing more than putting a smile on Clients’ faces.

Dana has recently joined the Travel the World (TTW) Sales and Marketing team as their Business Development Manager for Chiva-Som Hua Hin and Zulal Wellness Resort by Chiva-Som, Qatar.

T: 0404 091 929 E: [email protected]

PAMELA SPENCER – Manager – Groups & Charter

Born in Scotland, Pamela Spencer originally spent her time working in hospitality and completed travel within the hotel industry. It was only when Pamela moved to Australia in the late 1980’s that she became truly invested in travel. Working her way through all areas of the travel industry gave Pamela the valuable experience needed to decide that group travel was where her true passion lay.

Since 2004, Pamela has specialised in Groups & Charter for all types of travel including expedition, ocean cruising, river cruising, multigenerational and special interest groups as well as luxury tours for business and pleasure. During this time, Pamela also achieved certificates in sales and customer service as well as earning a degree in Ancient History, a CLIA Masters, and has travelled extensively with family and friends across the globe.

With such extensive experience organising extraordinary holidays, itineraries, and events for groups of all kinds, Travel the World cannot recommend anyone better than Pamela Spencer to plan your next adventure.

E: [email protected]

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• Wholesalers

Intrepid & Korean Tourism Organisation team up to give agents a cooking masterclass

These guys learnt that Korean cooking is more than just putting kimchi on 2-minute noodles (as we once thought).

• Travel Agents

Winner, winner! Intrepid reveals the 9 lucky agents that won $2k

Who won the incentive? Which Intrepid trip will they spend it on? What day of the week is it again? Where am I? Huh?

Entire Travel Group’s Canada and Europe 2024/25 brochures are out now

Entire's new brochure is bittersweet; it both informs your clients and makes you envious of the holiday they'll take.

GX Community Tourism Summit 2024 location revealed!

The new location has arrived and it'll blow your socks off! Time for another trip to Target for more socks then.

Club Med unveils newest luxury yacht for 2024/25 early bird sale

This yacht is preserved for the early birds! Night Owls may also get onboard depending how late they stay up.

FAMIL: TTC Tour Brands invites top sellers to discover the land of the pharaohs

TTC is inviting you somewhere sandy with lots of camels! Any guesses where it is? No, it's not the Simpson Desert.

Intrepid reports its best financial performance ever in 2023

If you work at Intrepid now's the time to ask for a pay rise. Apologies to Intrepid managers for the ensuing requests.

Mickey Mann relocates to Sydney for expansive sales role at TTC Tour Brands

Mickey's gotten the big promotion while TW has finally fixed its coffee machine! It's all happening in the travel world.

• Tour Operators

INCENTIVE: Double your commission with Inspiring Vacations

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Link Travel Group announces 4 additions to its ranks in 2024

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Flight Centre’s Envoyage unveils stellar list of preferred supplier contracts

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CATO spotlights its rising stars at annual IWD luncheon

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IWD: Yvette Thompson on how Intrepid empowers women across the globe

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• Trip Planner

2023/24 Brochure

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“Karibu” and welcome to Bench Africa , Australia's oldest and most trusted Africa travel specialist, where passion meets expertise, culminating in seamless safari experiences. With over 50 years in the industry, and centuries of collective industry knowledge, we take pride in curating exceptional journeys that transport you to uncharted realms of exploration with thrilling wildlife adventures and immersive cultural experiences.

Who is Bench Africa?

At Bench Africa, we are more than just a travel company - we are a family that has been at the forefront of curating safaris in Africa for over half a century. With our award-winning team of dedicated travel experts, we are committed to providing personalised service and crafting tailored travel itineraries that go above and beyond your expectations. With exceptional destinations, bespoke adventures, exhilarating wildlife encounters, and authentic cultural exchanges, no one is better placed to show you the land that has captured our hearts.

The Bench Africa Team

What sets the Bench Africa team apart? Our unwavering commitment to excellence and our deep love and respect for Africa and her islands. We are not travel agents but passionate safari specialists who live and breathe Africa. Our deep connection to the continent means that every experience we create is infused with passion and authenticity. Our team is dedicated to going above and beyond to make your safari dreams a reality. We are passionate about sharing our knowledge, guiding you through the planning process, and providing attentive support from start to finish. We take pride in our relationships with our clients, many of whom have become repeat customers and lifelong friends.

Why Choose Bench Africa?

When you choose Bench Africa, you can be confident that you are in safe hands. Bench Africa takes great pride in being among a select few companies in Australia that own ground operations in Africa. Bench Africa's family-owned company portfolio includes ground operations in Kenya and Satao Camp, a safari camp in Tsavo East. This direct ownership sets us apart and reinforces our commitment to delivering exceptional experiences on the ground, guaranteeing that we always have our finger on the pulse. They are our eyes and ears, constantly updating us on the latest developments in camps, wildlife conservation and the political climate. This invaluable connection allows us to deliver up-to-date and well-informed experiences to our clients. With your safety and well-being in mind, we have implemented comprehensive Safe Travel protocols in response to the new travel environment. We work closely with our trusted partners and accommodations to ensure the highest hygiene and safety measures are in place throughout your journey.

But it doesn't stop there. We know that a knowledgeable and personable guide can make or break a safari. That's why we carefully select our partners in Africa, those with experienced private guides who are experts in their field and warm and delightful travel companions. They bring Africa's stories to life, sharing their insights and passion along the way.

With Bench Africa, your journey becomes more than just a vacation. It becomes a captivating story that unfolds as you explore Africa's wonders. Let us set the stage for your adventure, and together, we'll create a truly remarkable experience.

Bench Africa is committed to CATO Covid-Safe Protocols based on guidelines published by the World Travel & Tourism Council (WTTC).

These new protocols, put forward by the Council of Australian Tour Operators, are   supported by medical evidence and have been developed with the help of governments and public health authorities, along with leading tour operators from around the world, to help with safe travel throughout the Covid-19 pandemic. The protocols focus on three key areas: operational and staff preparedness, delivering a safe experience, and rebuilding trust and confidence. Recommendations include signage, staff training and sanitation, health and hygiene, social distancing, contactless payment, contact tracing, and communication.

Why Travel with Bench Africa?

TAILORED TO YOU

We take the time to understand what you enjoy so we can create the perfect holiday for you.

RENOWNED SERVICE

With a legacy spanning over 50 years, Bench Africa has established a reputation as Australia's premier Africa safari specialist.  Our track record of crafting stylish, unique, and perfectly seamless African holidays has been recognised and celebrated, culminating in the prestigious title of ' Best Specialty Wholesaler ' at the highly esteemed National Travel Industry Awards.

FIRST-HAND KNOWLEDGE

Every member of the Bench family has a true passion for Africa and has travelled extensively throughout the continent, with many having lived and worked there.

CREATING POSITIVE CHANGE

We believe in the power of tourism to protect Africa's incredible wildlife and cultures. Through our ethical tourism approach and commitment to our 'Big Five' Pillars , we ensure that your visit benefits local communities and preserves the natural beauty of the destinations you explore.

WE BELIEVE IN VALUE

At Bench Africa, we go above and beyond to offer unbeatable value to our clients. Drawing on our extensive first-hand experience and longstanding supplier relationships, we provide insightful advice that ensures you get the most out of your African adventure, and our quality of service and expertise makes our value for money very hard to beat.

OUR COMMITMENT TO YOU

Bench Africa has the experience and knowledge of Africa to ensure that any holiday booked with us exceeds your expectations! We have designed tailor-made itineraries for thousands of very happy clients over the years because we understand that this may be your ‘once-in-a-lifetime' dream to travel to Africa. It is our job to ensure that it is everything you dreamed it could be... and more.

Don't just take our word for it... make sure you take a peek at our independent customer reviews on Trustpilot.

We look forward to helping you choose the African experience that suits you , whether you've been before or are going for the very first time.

All Part of the Bench Africa Service

Expert Consultation

Bench Africa offers a no-obligation, fully personalised, valuable and friendly consultation with one of our Africa experts who will tailor-make a specialised itinerary to suit you and your requirements.

From flights to accommodation, tours and transfers to a range of exciting activities, we offer a one-stop-shop for booking your Africa adventures. We aim to exceed every expectation.

Documentation

We send out your personalised safari documentation for you to take on your travels. These little touches make your safari experience even more special, and your documents are the perfect keepsake!

24/7 Support While Travelling

We have offices in South Africa and Kenya and a 24-hour Bench Africa Emergency Support Desk in Australia. We are with you every step of the way until you land safely back in your home country.

The History of Bench Africa - The Experts in Africa Travel

The story began when Charles Bench arrived in Australia in 1969 to play tennis while taking a break from his duties as Sales Manager for South African Airways in London. During his visit, Charles discovered a surprising gap in the market. He realised that Australians were not yet travelling to Africa. So driven by his passion for the continent, Charles made a life-changing decision. In March 1969, he took a bold leap and established the very first Africa travel company in Australia - Bench Africa, known then as Bench International.

Interest in South Africa exploded in the '70s. For the next 38 years, the company grew from strength to strength with Charles at the helm surrounding himself with a strong team of Africa travel specialists sharing his passion for Africa and cementing Bench's reputation for being the "Africa Experts".

When Charles retired in 2007, Bench Africa experienced a change in ownership, marking a new chapter for the company. Southern Cross Safaris, a highly respected Kenya-based ground operator renowned for delivering exceptional safari experiences, acquired Bench Africa. At the helm, another sportsman, Mike Kirkland, a celebrated Kenyan rally driver famous for his successful rallying career in the 1970s and 1980s. Driven by his passion for adventure and profound connection to the African continent, Mike's legacy extends beyond motorsport as he established a portfolio of Africa travel businesses across three countries and two continents. The strategic union between Bench Africa's expertise and Southern Cross Safaris' on-the-ground experience has solidified Bench Africa's standing as a trusted leader in the Africa safari industry.

Charles Bench lives on, not only in name but in the very fabric of our being at Bench Africa, and his principles of ' an in-depth knowledge and passion for Africa ' will never change. His values are the foundation of our exceptional service, ensuring that every aspect of your experience reflects our profound understanding and love for this remarkable continent.

See what our customers say on Trustpilot .

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Meet the Team

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Lara behrens, maria hindson, stephanie osorio, brett palser, graham werner, login to your bucket list, we'll save your bucket list for future reference, or connect using, create your bucket list, reset your password, enter your new password to reset it, where would you like to go.

THE SAFARI GUIDE MAGAZINE

If you care about our planet, if you’re desperate to get off the beaten track, if you want to mingle with the locals or just experience ‘the extraordinary’ in Africa then The Safari Guide has it all.

To read the latest issue of The Safari Guide you can download our app.either on your iphone or android mobile device.

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The Japan Online Media Center lists a variety of inbound travel land operators .

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Our head office lists our partner organisations in Japan on the JNTO Partners website . You can find information on destinations such as local prefectures and cities, accommodations from specific hotel properties to hotel chains, transportation providers, travel agencies (inbound operators), tourist facilities such as attractions, and more.

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