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We’ve got rewards for miles. Literally. Earn everything from airline miles to credit card or hotel points, and more, every time you ride.

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We’ll always treat you with respect and look out for your safety. We do this by maintaining high standards, which start before your very first ride. Our proactive safety features are always on. And anytime, night or day, we offer real help from real humans.

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Give your family and friends space to stretch out with an XL ride. Fit up to six passengers and their bags, too.

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Treat yourself to a high-end airport ride. Enjoy plenty of legroom, luxurious interiors, and top-rated drivers who go above and beyond.

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We believe transportation is a basic necessity. Getting to polling places, healthcare facilities, grocery stores, or to grandma's house for a visit. It all requires accessible, dependable transportation. That’s why we’re working to offer affordable, reliable rides to everyone who needs them. No matter their income, zip or postal code.

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When you give Lyft gift cards to your family and friends, it’s like the world is their present. That’s because they’ll get access to convenient, reliable, masked-up Lyft rides, whether they’re headed all around town, or just around the block.

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Our primary mission is to make sure your privacy and well-being are protected. It's why our chauffeurs undergo thorough background investigations and extensive, ongoing certification and safety training, as designated by the Carey Chauffeur Certification Program. We conduct regular on-site audits to ensure compliance with stringent Carey standards.

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Places to visit in Leningrad Oblast

• About Priozersk

Priozersk is a city and the place of business of Priozersky District in Leningrad Oblast, Russia, positioned at the northwestern shore of Lake Ladoga, on the estuary of the northern armlet of the Vuoksi River on the Karelian Isthmus. It is served by using a station of the identical name on the St. Petersburg Khiytola railway. The most important landmark of Priozersk, the Korela Fortress, has historically been the middle for the Karelians of the Karelian Isthmus and every so often the northwestern outpost of the realm of the Russians or the jap outpost of the world of the Swedes.

From the Middle Ages, Priozersk become called Korela to Russians and Kakisalmi to Karelians and Finns. The metropolis changed into a part of Vodskaya pyatina of the Novgorod Republic. Novgorod taxation documents from 1500 listing 183 houses in Korela, suggesting an anticipated population of 1,500–2,000. The Swedes captured Korela two times: in 1578 for 17 years and in 1611 for 100 years.

In the Swedish Empire, the castle was known as Kexholm and the whole vicinity became referred to as the County of Kexholm. Russia definitively secured the vicinity during the Great Northern War; the city's Swedish name was retained, but, as Keksgolm. Unfortunately, wars and devastating fires in 1300, 1580, 1634, and 1679 took their toll at the civilian populace. Consequently, while the town won its first court docket residence in 1800, the populace become most effective 400.

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Today’s travel and transportation organizations have a tall order. While aiming to provide a seamless customer experience, they must also drive short-term recovery of revenue, improve operations efficiency and achieve business agility. All this while facing challenges like staff shortages, increased fuel prices and business travel’s uncertain future.     In order to succeed, organizations need a partner that brings together leading technology and deep travel and transportation industry expertise. To drive profitability and long-term growth, this partnership should integrate the complexities of technology and the ever-evolving habits of people. IBM industry solutions works alongside companies like Apple , AWS and Amadeus  (links reside outside ibm.com) to help travel and transportation organizations transform business.

Join travel and transportation leaders 8-10 October in Amsterdam, Netherlands to discuss business models, technology, sustainability and innovation.

Use AI and machine learning solutions, like IBM Personalized Pricing and Offers to stimulate demand and drive short-term revenue recovery.

With AI technology, make better decisions on ops resource deployment, resolve ITOps faster and empower staff to drive operational KPIs and reduce costs.

Cloud transformation and modernization changes thinking, working and partnering, allowing organizations to innovate rapidly and at scale, increase speed to market and leverage new technologies to drive long-term growth.

AI-based predictive maintenance solutions go beyond time-scheduled maintenance to condition-based action. They can predict the likelihood of future failures, improve asset reliability and enable cost reduction.

Cloud and AI-based supply chain management solutions enables logistics companies to keep the supply chain moving smoothly.

How the airline improved flight operations efficiency and reduced delay-related costs with help from IBM and Apple

The quick launch of a new web check-in solutions provide a frictionless experience

An AI-based email campaign offering personalized flight recommendation boosts bookings by 34%

A switch to hybrid cloud architecture drives digital presence and enhances customer and employee experience

With updated, sustainable asset management, trains keep passengers moving safely, reliably and comfortably

By working to solve digital transformation issues across organizations, airlines can more confidently improve operational efficiency, profitability and customer satisfaction.

With cloud modernization, airlines can usher in a new era of efficiency, create dynamic customer experiences and access valuable and actionable data insights.

An integrated digital strategy is key to building unique opportunities in the not-so-distant future.

Simplifying the supply chain can improve the customer experience and deliver a competitive advantage.

Travel companies have realized their future success depends on their ability to work effectively as members of the digital travel ecosystem.

Amadeus sat down with Alaska Airlines and IBM to discuss the retail transformation of airlines.

Learn how airlines can make their next move with confidence in the new era of opportunity.

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These Transportation Services Will Make Your Next Trip Easier

The very best ways to get from here to there in the West.

Sea kayaking in Alaska. Photo courtesy of AdventureSmith Explorations.

The Sunset Travel Awards celebrate the best in travel in the West, and this year we had another record-breaking number of entrants of the highest level across all categories. These transportation modes are the 2024 winners of the How to Get There category . Check out the complete list of winners here . For our definitive and searchable travel directory to help you plan your next trip in the West, click here .

AdventureSmith Explorations

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Embark on an expedition with AdventureSmith Explorations , where you’ll discover the comforts of a small cruise ship combined with thrilling activities like kayaking at sea and hiking ashore. Explore remote locations by day and set sail overnight, anchoring to marvel at shoreline sunrises across bucket-list destinations from Baja California to Alaska and even Antarctica. Trust AdventureSmith for all-inclusive, expert-guided, and sustainable experiences that promise an unparalleled voyage.

Courtesy of Aero

Aero maintains peak hospitality at every stage of your flight. The premier jet service is book-by-the-seat, so you can indulge in high-end travel without chartering a jet or paying membership fees. Access a private Van Nuys Airport lounge and expedited boarding and check-in, complete with a concierge team. In-flight, luxuriate in an open bar and high-end amenities while snacking on Erewhon goods and sitting in hand-stitched Italian leather seats. This flight will feel like vacation.

SLO Safe Ride

Courtesy of SLO Safe Ride

The last thing you want to do on a special day in the wine country around San Luis Obispo is worry about transportation. SLO Safe Ride infuses luxury into your ground transportation needs for the most comfortable and reliable of rides, wherever you’re going—weddings, wine tours, luxury charters, corporate events, and more.

Off the Beaten Path

Katie Arenas, Reservations Specialist, Off the Beaten Path

Travel and connect with the soul of a destination. High-end travel company Off the Beaten Path shares carefully curated guides and local ambassadors to help immerse you in the community with extraordinary experiences in national parks , all over the West, and even international options. With OBP, every path leads to an authentic adventure.

Columbia Area Transit

Courtesy of Columbia Area Transit

From the geological wonderland of the Columbia River Gorge to the snowy slopes of Mt. Hood, the Columbia Area Transit systems provide dependable, car-free transportation. CAT is eco-friendly and poised to connect you with the essential amenities and picturesque scenery as you travel the region. With CAT, transportation becomes part of your unforgettable journey.

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• 2024 Travel Awards
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Travel and Transport Services Limited began its operation in 1977 out of an office in Jeddah. Since its inception, T&TS has expanded its operation and become an IATA Travel Agency providing premier professional services, redefining travel experience for their customers. In order to render our customers with services of high value, we have concocted a list of services that our customers will need to make their trips a memorable one. Our prime services include travel, tours, chartered flights and cruise.

T&TS is an IATA Travel Agency providing premier, well-rounded professional travel services. Reservations for flights, hotel rooms, car rental and other ancillary requirements can be confirmed on the spot.

Custom designed vacation packages around your requirements and budget. Our staff has the expertise to present you with explicit details of a variety of destinations to help you choose the right one for you.

Chartered Flights

Luxurious chartered flight facilities to our clients who wish to travel at their convenience. Fly out to any country of your choice at the time that is most suitable for you.

T&TS is an authorized agent for Crystal Cruises who is a world-renowned luxurious cruise service provider. Apart from Crystal Cruises, we can connect you with any cruise of your choice

MESSAGE FROM MD

As we complete 44 exciting years of service in the travel business, our sincere gratitude goes out to all our esteemed customers, trade partners and stakeholders who have been a valuable & integral part of our business. Your sustained support and trust has helped TTS scale new heights in providing one of the finest professional experiences within the travel industry, and we are confident this relationship will continue to blossom even further in the coming years making it the gold standard for the travel industry in particular as well as contributing to the growth story of our wonderful country in general.

Enriched by a well experienced and dedicated team of travel professionals with a fierce passion to offer the best services, we continuously strive to bring innovative and enterprising concepts to the business keeping in line with our corporate motto of ‘Quality of Services’ which we believe has been the hallmark of our success. The many prestigious awards we have received over the years from some of the biggest names in the travel business is a testament to our dedication and commitment to delivering excellence.

The TTS team and I are proud and delighted to work with you and continue to provide an unrivalled travel experience through the exciting opportunités that lie ahead of us over the coming years.

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Ultimate Guide to Bangkok Airport Transfers: Seamless Travel Tips for Suvarnabhumi and Don Mueang Airports

Traveling to a bustling city like Bangkok can be both exciting and daunting, especially when you need to navigate your way from the airport to the heart of the city. Whether you land at Suvarnabhumi Airport or Don Mueang Airport, understanding your transfer options can make your journey smooth and enjoyable. This comprehensive guide covers all the essential tips for Bangkok airport transfers, ensuring you start your adventure without a hitch.

Understanding Bangkok’s Major Airports

Suvarnabhumi Airport (BKK)

Suvarnabhumi Airport, often referred to as the “new” airport, is one of the largest international airports in Southeast Asia. Located about 30 kilometers east of the city center, it serves as a major hub for international and domestic flights. The airport boasts state-of-the-art facilities, multiple transport options including the Airport Rail Link, and is well connected to various parts of Bangkok.

Don Mueang Airport (DMK)

Don Mueang Airport, the older of the two, is primarily used by low-cost carriers and serves as a secondary hub for domestic and regional flights. Positioned around 20 kilometers north of Bangkok, it offers various transport options including taxis, buses, and shuttle services connecting to the city’s public transport network.

Transport Options from Suvarnabhumi Airport

Airport Rail Link

The Airport Rail Link (ARL) is one of the fastest ways to get from Suvarnabhumi Airport to the city center. The ARL operates from 6:00 AM to midnight, providing a quick and affordable connection to key areas like Phaya Thai and Makkasan. The journey to the city center takes approximately 30 minutes, making it an excellent choice for travelers looking to avoid traffic congestion.

Taxi Services

Taxis are readily available at Suvarnabhumi Airport and can be found at the designated taxi stands located outside the arrival halls. While taxis offer door-to-door service, it’s essential to ensure the meter is used. A journey to the city center typically costs between 300-500 THB, including a 50 THB airport surcharge and any applicable toll fees.

Airport Shuttle Bus

Suvarnabhumi Airport offers a convenient shuttle bus service connecting travelers to various parts of Bangkok. The shuttle buses operate at regular intervals and are an economical option for budget-conscious travelers. Detailed information on routes and schedules can usually be found at the airport information counters.

Navigating Bangkok’s bustling city life starts with a seamless transfer from the airport. Whether you choose the speed and convenience of the Airport Rail Link, the comfort of a taxi, or the affordability of a shuttle bus, the key to stress-free travel is knowing your options. With this guide, you are well-equipped to make an informed choice and embark on an amazing journey in the vibrant city of Bangkok. Don’t forget to pre-book your airport transfer services for an even smoother arrival. Safe travels!

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Leningrad Oblast

• 3 Other destinations
• 4 Understand
• 7 Get around
• 12 Stay safe

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Leningrad Oblast is a region of Northwestern Russia named for the old name of its principal city, Leningrad, now known as Saint Petersburg . It borders Pskov Oblast to the southwest, Estonia and the Gulf of Finland to the west, Finland to the northwest, Karelia and Lake Ladoga to the north, Vologda Oblast to the east, and Novgorod Oblast to the south.

• 59.56841 30.122892 1 Gatchina — this small city is Leningrad Oblast's largest after Saint Petersburg and boasts a magnificent palace, which is part of Petersburg's UNESCO World Heritage Site network
• 59.365379 28.219712 2 Ivangorod — the Russian half of a city split in two at the fall of the USSR, across the river is Narva and two big medieval castles stare each other down from each city across the Narva River, the new border of Russia and Estonia
• 61.03928 30.12907 4 Priozersk — a popular dacha town with a big medieval Karelian castle
• 59.945 31.034722 5 Shlisselburg — a small town with an island fortress that is on the UNESCO World Heritage List
• 59.998936 32.2958 6 Staraya Ladoga — an incredible gem of a sleepy village, this is the first capital of Russia, founded in the 8th century, which was for its first 200 years one of the most important ports in Eastern Europe ; boasts some very old churches with twelfth century frescoes painted by Russian Master Andrei Rublev and Russia's first kremlin, built by the first Russian Tsar, the Rus Viking Rurik
• 61.108333 28.858333 7 Svetogorsk — a town only miles away from Finnish border
• 60.710556 28.749722 9 Vyborg — a very attractive city with a big Swedish castle on the Karelian Isthmus near the border with Finland

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Safety, Sustainability and Cost Drive Today’s Business Travel Ground Transportation Strategies, According to New Research

GBTA and the National Limousine Association explore how corporate travel programs manage and maintain ground transportation policies

The wheels are constantly turning when it comes to ground transportation as part of a company’s business travel program. Now it’s becoming increasingly important for travel managers to think strategically when implementing effective policies and processes that reduce risk, promote employee satisfaction and limit cost and carbon emissions. This is according to a report published today called, “In the Fast Lane: How Do Travel Programs Manage Ground Transportation?” from the National Limousine Association (NLA), the leading authority for the chauffeured transportation sector, and the Global Business Travel Association (GBTA), the premiere trade association of the global business travel industry. Based on a survey of U.S. and Canada-based travel managers, the report provides critical insights into how companies are managing ground transportation amidst a rapidly changing business travel landscape. The new study delves into the current state of ground transportation within corporate travel programs while also highlighting key trends, challenges and best practices for optimizing this essential component of business travel that can also easily be an overlooked source of risk, cost and traveler dissatisfaction. Key findings reveal that while ground transportation accounts for a relatively small share of overall travel spend, it is an area of increasing focus due to its impact on cost, risk and traveler satisfaction. There’s also an opportunity for the industry to raise awareness about the full scope of its offerings.

Highlights from the report include:

• There’s an opportunity for education and awareness when it comes to the chauffeured transportation industry’s capabilities. When asked to indicate which products/services come to mind with chauffeured transportation, the two highest mentions were black car service (86%) and airport pickups/drop-offs (67%). Respondents were less likely to indicate shuttle/van service (39%) and motorcoaches/buses (31%).
• Ground transportation represents a relatively small share of overall travel spend. Only 63% of travel managers surveyed knew how much of their company’s overall travel spend was devoted to ground transportation. Of those who did know, they estimated it is 11.5% on average.
• Companies are increasingly focused on the “value” of business travel. Travel managers are shifting from prioritizing cost reduction to maximizing the value and impact of business trips, which could potentially lead to increased use of chauffeured transportation for key scenarios. The results reveal opportunities for pre- and post-trip assessments to track the value of trips.
• Safety is the top priority for “managed” ground transportation programs. Travel managers were shown six different priorities and asked to rank them in order of importance for their managed ground program. Almost three-quarters (73%) chose safety as the single greatest priority, (54%) for their program or the second greatest (19%).
• Shuttle/van service is viewed as cost-effective and sustainable for group and project travel.  The majority (63%) of travel managers believe shuttles/vans are more cost -effective for group/project travel than employees taking separate transportation, and 79% believe they are more sustainable than individual transportation.
• Even though shuttle/van service is viewed as cost-effective and sustainable, it is only sometimes used on group business trips. Almost nine in 10 (89%) buyers said employees sometimes or always take separate transportation on group trips, while 67% said they sometimes or always arrange shuttles or vans to transport the employees as a group. This underscores a weakness of the “self-service” model of travel management where group trips are commonly arranged by individual employees rather than a central travel “planner.”
• Chauffeured transportation is commonly permitted, especially for senior executives and board members, and under special circumstances. A large majority of travel managers (82%) said their company’s travel policy at least sometimes permits chauffeured transportation. Over three-fourths (76%) of travel managers said chauffeured transportation was often permitted for executives, and 74% for board members.

Additionally, respondents indicated that chauffeured transportation is at least sometimes allowed in a variety of additional scenarios. These include in high-risk/developing countries (93%), for employees with accessibility needs (90%), transportation of customers/clients (82%), parties/special events (65%) and recruiting (62%).

• Ground transportation spend is trending upward. While almost half of travel managers (47%) said their company’s overall spending on ground transportation increased in the past year, it was more likely to increase somewhat (40%) than significantly (7%). Meanwhile, 42% expect their ground spend will increase in the next year.
• When companies have carbon emissions targets, they do not typically extend to business travel or ground transportation. More than half of travel managers (52%) reported their organization has a company-wide carbon emissions target. However, only 16% of buyers said their company has a defined emissions target for business travel specifically, and even fewer (7%) indicated their company has a target for business travel ground transportation specifically.

“Delivering effective, safe, convenient and sustainable ground transportation options and policies continues to be a priority for today’s business travel managers, as this latest report shows,” said Suzanne Neufang, CEO of GBTA. “As companies continue to navigate the complexities of business travel, understanding the nuances and value of ground transportation management is crucial for optimizing cost, safety and traveler satisfaction.” “It’s a new era for business travel – and it’s a new era for chauffeured ground transportation. We want corporate travel buyers to know that the modern limo industry can cater to their every need – from hitting carbon emissions targets to seamlessly executing large-format group transportation, as we continue to stay true to the core pillars of our industry has always been known for: safety, service and reliability,” said Brett Barenholtz, President of the NLA. GBTA and NLA gathered data through an online survey of 121 U.S. and Canada-based travel managers between June 4-14, 2024, and research experts from both organizations presented the report’s findings during an education session at the GBTA 2024 Convention in July . GBTA members can access the complete report and will be able to watch the recorded education session starting October 31, from the GBTA Member Hub .

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Cash-strapped RTE to spend up to €840,000 on travel agency services for staff and executives

The money will be paid to a travel agent for arranging and booking transport and accommodation and does not include the actual cost of flights, hotels, and other related services

• 08:00, 14 SEP 2024

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Cash-strapped RTE is set to spend up to €840,000 on travel agency services for staff and executives at the national broadcaster.

The money will be paid to a travel agent for arranging and booking transport and accommodation. It does not include the actual cost of flights, hotels, and other related services.

The broadcaster is seeking tenders for a contract to provide corporate travel services and expects to spend €840,000 plus VAT under the contract over the next four years. The corporate travel services will predominantly involve international journeys, according to the tender documents, and prospective contractors have been asked to outline how they would manage two examples of possible trips.

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One of these involves a single passenger travelling to Paris with one bag on July 1 and returning the next day. In this scenario they want an aisle seat and also require accommodation in a four-star hotel near Trocadero. The other example involves a passenger travelling to Chennai, India, for a week with one check-in bag or camera equipment.

They also require four-star accommodation in a hotel in Kanchipurum. A spokesman for RTE told the Irish Mirror that most corporate travel relates to the broadcaster’s coverage of news and sporting events overseas.

He said: “RTE has a range of travel requirements relating to the delivery of public service programming and content to audiences, as well as other essential travel from time to time.

“Essential travel, flights, ferries, trains and buses, as well as accommodation, primarily outside of Ireland, predominantly relates to RTE’s delivery of coverage of important news events and sporting events, plus other corporate travel requirements where necessary and consistent with RTE’s Travel Policy.”

The spokesman added that RTE is contractually obliged to deliver certain coverage of news and sporting events. RTE’s unpublished annual report for 2023 shows that the broadcaster had a deficit of €9.1million for last year.

The report notes that licence fee income received by RTE last year was down €17.3million on 2022. Earlier this year, the broadcaster received a €20million bailout from the Government in the wake of the secret payments controversy. It will also get €725million in public funding over the next three years.

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Cash-strapped RTÉ to pay travel agency €840,000 to book corporate flights and hotels

Exclusive: The money will be paid to an agent for making arrangements and bookings, but does not cover the actual cost of flights, accommodation and other transport

• 05:00, 14 SEP 2024
• Updated 08:15, 14 SEP 2024

Cash-strapped RTÉ is set to spend up to €840,000 on travel agency services to arrange flights, accommodation and other transport requirements for staff and executives at the national broadcaster.

The money will be paid to a travel agent for arranging and booking transport and accommodation, and does not include the actual cost of flights, hotels, and other related services.

The broadcaster is currently seeking tenders for a contract to provide corporate travel services. It expects to spend €840,000 plus VAT under the contract over the next four years. Its current service provider is Club Travel.

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The corporate travel services will predominantly involve international journeys, according to the tender documents, and prospective contractors have been asked to outline how they would manage two examples of possible trips.

One of these involves a single passenger travelling to Paris with one bag on July 1 and returning the next day. In this scenario, they want an aisle seat, and also require accommodation in a four-star hotel near Trocadero.

The other example involves a passenger travelling to Chennai, India for a week with one check-in bag or camera equipment. They also require four-star accommodation in a hotel in Kanchipurum.

A spokesman for RTÉ told the Irish Mirror that most corporate travel relates to the broadcaster’s coverage of news and sporting events overseas.

“RTÉ has a range of travel requirements relating to the delivery of public service programming and content to audiences, as well as other essential travel from time to time,” he said.

“Essential travel – flights , ferries, trains and buses, as well as accommodation, primarily outside of Ireland – predominantly relates to RTÉ’s delivery of coverage of important news events and sporting events, plus other corporate travel requirements where necessary and consistent with RTÉ’s Travel Policy.”

The spokesman added that RTÉ is contractually obliged to deliver certain coverage of news and sporting events.

The successful company will be responsible for “facilitating the booking of travel and accommodation”, and bidders are required to describe to the national broadcaster how they will ensure value for money for RTÉ.

They will also be required to give a “live demonstration” of the end-to-end process involved with their booking system. The contract is expected to be awarded to the successful company in November.

RTÉ’s unpublished annual report for 2023 shows that the broadcaster had a deficit of €9.1 million for last year, which its chairman Terence O’Rourke described as a “difficult and damaging” period for the national broadcaster. The report notes that licence fee income received by RTÉ last year was down €17.3 million on 2022.

Earlier this year, the broadcaster received a €20 million bailout from the Government in the wake of the secret payments controversy. It was also announced that it would get €725 million in public funding over the next three years.

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Due to temporary problems with our non-emergency transport provider, demand for this service is particularly high at present, so please bear this in mind when contacting our teams, and requesting transport for patients.

You may be able to use our transport service or get help with the cost of getting to our hospitals.

Patient transport service

We offer free transport for patients with a medical need and who have no other means of travelling to the hospital for their appointments.

You may be able to use our patient transport service if you:

• have a disability or a medical condition that means you are unable to use public transport
• are having, or have had, surgery or treatment that affects how you can move

Eligibility

We’ll assess whether you qualify for this service. Eligibility assessments must be carried out between 24 hours and 5 days before your appointment. If you qualify, we’ll book transport for you.

People who come to the hospital regularly will be assessed for the length of their treatment, or every 3 months.

People who come to the hospital occasionally will be assessed each time transport is required.

Request a review of our decision

If we have not offered you patient transport but you think you need it, you can ask for a second interview. Please call 0203 299 6632 during our working hours.

You can also ask your GP for a letter that says why you need patient transport. The letter must be on the GP surgery’s headed paper and sent to:

• email: [email protected] or
• post: Patient transport service, Logistics department, 1st floor Unit 8, King’s College Hospital, Denmark Hill, SE5 9RS

Single-person transport (Lone travel)

We can only offer you single-person patient transport if you:

• are a kidney transplant patient within one year of transplant
• are a cardiothoracic (heart and wider chest area including the lungs) surgery patient
• have a vulnerable status, confirmed by a clinician

We can only offer you an escort to travel on patient transport if you:

• are under 16 years old
• or need personal care assistance during your visit
• or need constant supervision during visit
• or need help administering medication during your visit

If we have not offered you an escort but you think you need it, you can ask for a second interview. Please call 0203 299 6632

How to book patient transport

Contact us on 0203 299 8000 (9am to 4.45pm, Monday to Friday, excluding bank holidays).

We will ask you for:

• your NHS number
• some medical information
• information about vehicle access to your property
• equipment required

Please have your appointment letter or text to hand.

A friend or relative can contact us on your behalf if needed.

If you are non-verbal you can email us on: [email protected]

Being collected

The patient transport team may contact you before, or on the day of, your appointment to confirm booking details. Please check you phone regularly on these days.

We advise you bring refreshments and any medication you need to your appointment.

When you get to hospital

Report to the reception desk at the clinic you are attending. The patient transport team will assist you to your clinic, if needed.

When you’re ready to go home

When you’re ready to go home, wait in the clinic to be collected

Cancelling your transport

To cancel your transport, call 0203 299 8000 during our office hours: 9am to 4.45pm, Monday to Friday, excluding bank holidays.

If you are non-verbal email [email protected]

Feedback on patient transport

Fill in this short survey to give us your feedback on using the patient transport service

Help with travel costs

To get help with travel costs, you need to meet 3 conditions:

• At the time of your appointment, you or your partner (including civil partners) must receive one of the qualifying benefits or allowances listed on the NHS website or meet the eligibility criteria for the NHS low income scheme .
• You must have a referral from a healthcare professional to a specialist or a hospital for further NHS treatment or tests. This is often referred to as secondary care.
• Your appointment must be on a separate visit to when the referral was made. This applies whether your treatment is provided at a different location (hospital or clinic) or on the same premises as where the GP or another health professional issued the referral.

How to claim back your transport costs

Visit the Cash Office. It is located on the ground floor of Cheyne wing.

You will need to bring:

• proof of qualifying benefits
• your appointment letter
• proof of travel on public transport or personal vehicle (we cannot reimburse taxi or minicab costs).

You can also speak to the Cash Office about making a claim by post. These need to be made within three months of your appointment.

Congestion Charge and ULEZ reimbursements

If you are clinically assessed as too ill to travel on public transport, you may be able to claim back congestion charge and ULEZ payments for journeys to and from hospital appointments.

The Transport for London (TfL) website has more information on congestion charge and ULEZ reimbursements

Claiming back contactless payments

Travel costs paid by contactless payment or Oyster card can be reimbursed.

You can get a list of your journeys from the Transport for London (TfL) website . You will need to register your contactless payment card or Oyster card on the TfL website to get a record of your travel.

Contact patient transport

Phone: 0203 299 8000 We answer this number Monday to Friday, 9am to 4.45pm, excluding bank holidays.

Cash Office

Open Monday to Friday, 8.45am to 1pm and 1.45pm to 4pm, excluding bank holidays.

Phone: 0203 299 3132

Address: Ground Floor, Cheyne wing