5 example of tourism product

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As defined by UN Tourism, a Tourism Product is "a combination of tangible and intangible elements, such as natural, cultural and man-made resources, attractions, facilities, services and activities around a specific center of interest which represents the core of the destination marketing mix and creates an overall visitor experience including emotional aspects for the potential customers. A tourism product is priced and sold through distribution channels and it has a life-cycle".

Rural tourism

UN Tourism understands Rural Tourism as "a type of tourism activity in which the visitor’s experience is related to a wide range of products generally linked to nature-based activities, agriculture, rural lifestyle / culture, angling and sightseeing.

Gastronomy and Wine Tourism

As global tourism is on the rise and competition between destinations increases, unique local and regional intangible cultural heritage become increasingly the discerning factor for the attraction of tourists.

Mountain Tourism

Mountain Tourism  is a type of "tourism activity which takes place in a defined and limited geographical space such as hills or mountains with distinctive characteristics and attributes that are inherent to a specific landscape, topography, climate, biodiversity (flora and fauna) and local community. It encompasses a broad range of outdoor leisure and sports activities".

Urban Tourism

According to UN Tourism, Urban Tourism is "a type of tourism activity which takes place in an urban space with its inherent attributes characterized by non-agricultural based economy such as administration, manufacturing, trade and services and by being nodal points of transport. Urban/city destinations offer a broad and heterogeneous range of cultural, architectural, technological, social and natural experiences and products for leisure and business".

Sports Tourism

Tourism and sports are interrelated and complementary. Sports – as a professional, amateur or leisure activity – involves a considerable amount of traveling to play and compete in different destinations and countries. Major sporting events, such as the Olympic Games, football and rugby championships have become powerful tourism attractions in themselves – making a very positive contribution to the tourism image of the host destination.

Shopping Tourism

Shopping Tourism is becoming an increasingly relevant component of the tourism value chain. Shopping has converted into a determinant factor affecting destination choice, an important component of the overall travel experience and, in some cases the prime travel motivation.

What is Tourism Product? Definition, Types, Characteristics

• Post last modified: 3 October 2021
• Reading time: 14 mins read
• Post category: Uncategorized

What is Tourism Product?

Tourism Products are a combination of goods and services demanded by a tourist during travel to and stay at a destination. These include natural, cultural and manmade attractions and facilities such as hotels, transport and ancillary services.

In this process, tourists derive an experience which varies from individual to individual. From a broader perspective, the sum total of experiences derived by the tourists during the entire trip can be considered as the product.

Table of Content

• 1 What is Tourism Product?
• 2 Definition of Tourism Product
• 3.1 Natural Tourism Product
• 3.2 Man-Made Tourism Product
• 3.3 Symbiotic Tourism Product
• 3.4 Event Based Tourism
• 3.5 Site Based Tourism Product
• 4.1 Intangibility
• 4.2 Inseperatability
• 4.3 Perishability
• 4.4 Heterogeneity
• 4.5 Essentially of Users Presence
• 4.6 Complexity in Marketing
• 4.7 Absence of Ownership

Definition of Tourism Product

Burkat and Medlik say tourism products to an array of integrated products, which consist of objects and attractions, transportation, accommodation and entertainment, where each element of the tourism product is prepared by individual companies and are offered separately to consumers (tourist/tourist).

The tourism “product” is not the destination, but it is about the experiences of that place and what happens there. – Chris Ryan

Economist M. Sinclair and Mike Stabler define the tourism product as a “composite product involving transport, accommodation, catering, natural resources, entertainment and other facilities and services, such as shops and banks, travel agents and tour operators.”

According to Suswantoro (2007:75) on substantially the understanding of tourism products “is obtained and the overall service felt or enjoyed by tourists since he left his residence to the tourist destination of his choice and to return home where she originally departed”.

Types of Tourism Products

Following figure describes the classification of Tourism Product:

Natural Tourism Product

Man-made tourism product, symbiotic tourism product, event based tourism, site based tourism product.

These are the products connected to the natural environment. Natural environment that constitutes natural resources which is related to area, climate and its settings, and the landscapes. These natural resources are the most important elements in a destination’s attraction. Such as countryside, climate, natural beauty, water, flora and fauna, wildlife, beaches, deserts, islands or any scenic attraction.

Some examples of natural tourism products in India are Marina beach- Chennai, Darjeeling hill station-West Bengal, Islands of Andaman & Nicobar- Andaman & Nicobar, Deserts of Thar-Rajasthan, etc

Something which is not natural, found in the destinations to attract the tourists. These are man-made creations. As per the tourism point of view they are made for pleasure, leisure or business.

Man-made tourism products are further divided into three subtypes:

• Sites and areas of archaeological interest
• Historical buildings and monuments
• Places of historical significance l museums and art galleries
• Political and educational institutions
• Religious institutions
• Fairs and festivals
• Arts and handicrafts
• Folklore l native life and customs
• Amusement and recreation parks
• Sporting events
• Zoos and oceanariums
• Cinemas and theatres
• Night life l cuisines

Examples of Man-made tourism products are Ajanta and Ellora cave-Maharashtra (Cultural), Surajkund Craft Mela-Haryana (Traditional), Essel World-Mumbai, etc

This type of tourism product do not fall in any particular category because they are a blend of nature and man but the core attraction is nature. These are the natural resource that has been converted into a tourism product by maintaining and managing them.

In other words man has taken initiative to preserve the natural aspects of earth and also managed in a way to provide best possible services to the tourists who come for the visit, for example, accommodation, parking facilities, etc. Some examples are National Park or Wildlife Sanctuaries, Flower Festival, Marine Park, Aero and Water Sports, Botanical Garden etc.

In India, there are many national parks like Ranthambhore-Rajasthan, where tigers and many animals are preserved and tourists are given facilities like a jungle safari.

Product Here event is the main source of attraction. Tourist comes to observe and participate in the events. Events are temporary in nature and are often mounted in order to increase the number of tourists to a particular destination.

Some events are for a short time scale while other last for longer days. Sometimes events are mounted in those places where the tourist’s eye usually don’t reach such as unusual exhibitions.

Some examples of event-based tourism product include Camel Polo at Jaisalmer- Rajasthan, Kite flying in Ahmedabad-Gujarat, where tourists also participate and observes. In Snake boat race-Kerela, one can enjoy witnessing it. Short time scale event includes Republic day parade-New Delhi and long days event include Khajuraho dance festival-Madhya Pradesh.

It is a particular site or a place, permanent in nature which is the main source of attraction for the tourists. In India examples are like Taj Mahal, Beaches of Goa, Sunset at Kanyakumari, Temples of Khajuraho, etc.

Characteristics of Tourism Product

Following are the main characteristics of tourism products:

Intangibility

Inseperatability, perishability, heterogeneity, essentially of users presence, complexity in marketing, absence of ownership.

As discussed earlier in this chapter, tourism products are actually the services that are being sold to the tourists, and it’s not the goods. Services can’t be seen, smelled, felt or touched, it can only be experienced. What can be seen is their effect.

For example, a guide’s comments can be heard. A travel agents books a ticket from place A to B. The ticket is just a piece of paper, an entry pass for using the service. An airline provides the service of transportation, comfort and leisure. A thorough evaluation of the service before buying it is therefore impossible and leads customers to use other cues to help them assess the service like the interior of the restaurant, the appearance of the hotel entrance or the behaviour of the receptionist.

A service of a tourism product cannot be separated from the provider of the service. For most services, the producer and the seller are the same people. Services are manufactured and consumed at the same time. In the case of products, consumption takes place after production and often far away from the factory.

In the case of tourism products for example a guide has to be present to explain the attraction. A pilot has to be present to fly a plane. Both service providers and the service user have to be physically present for mutually satisfying the exchange of service. The visitor to a national park cannot experience counter service if the receptionist is not present, nor can the receptionist render the service is the visitor is absent.

The tourism product is highly perishable, which means it cannot be stored. For example, a hotel room or an aeroplane seat that is not sold on a particular day, is a lost sale. If the tourists don’t visit a particular place, the opportunity is lost. If the opportunity is lost, the moment is lost. This adversely affects the tourism business.

The demand has to be managed by the marketer in such a way as to ensure that as little capacity as possible is lost. The problem is unique for the tourism industry. Due to these reason sometimes heavy discount is offered by hotels or transport generating organization.

Services offered by most people are never the same. There is some degree of variability present in almost all types of services. This may be due to the extensive involvement of people in the production of service. This issue is not present when a machine dominates. Depending on the mood, behaviour, working style, efficiency and knowledge of the people variability exist.

For example, all air hostesses cannot provide the same quality service like the other. Yet again the same individual air hostess may not perform the same uniform service both in the morning as well as in the evening.

Even the tour package and the aircraft can’t be consistent of equal standards because an aircraft can de-shape the travelling pleasure into a nightmare and a holiday seaside is ruined by the prolonged rainy spell.

Another reason for variability of service is the involvement of customers in the process of product delivery and consumption system. For example, a musician performing at a program may not perform with uniformity. His performance will depend on the response and appreciation of the audience. Hence service varies from person to person, time to time and from situation to situation.

In travel and tourism businesses, service quality depends on uncontrollable factors and there is no sure way of knowing whether the service delivered matched what was planned or promoted, or what was expected by the customer.

Presence of the user is necessary to avail the service. The customer or the guest has to be personally present on the spot. It can’t be brought to the user. As in the case of other tangible goods, the buyer can avail the service from anywhere or from his home. But in the case of tourism products, it is not at all possible. The tourist has to go to the tourist attraction to experience the tour.

However the marketers here need an in-depth study of users behaviour, tastes, preferences, likes and dislikes so that expectations and realities coincide and satisfaction is made possible.

Tourism product involves complexity in marketing. It requires a lot of effort to convince a buyer. As in the case of travel agents. In order to sell their tour package they need to convince the customer by introducing various facilities, discounts and services. Product demonstration is bit difficult in the case of tourism product.

As in the case of tangible goods like television. As soon as we buy it, we become the owner of it. But this is not the case with tourism products. A tourism product when sold to the customer or tourist, he can only avail the service but can’t be its owner.

For example, while buying a hotel room, while buying a seat in an aircraft or a luxurious train, you can only take the facilities of the service for a certain time. You can’t be its owner for lifelong.

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7 Keys to creating a successful tourism product

What is a tourism product?

Basic functions of a tourism product, keys to designing a tourism product, examples of tourism products.

Within the competitive tourism sector, innovation, and the offer of products to propose stands out as one of the real competitive advantages and differential elements to navigate with strength in this tough market.

The tourism product becomes an important resource to work to attract a different audience and diversify the philosophy and brand of our travel agency .

But… How do you create a successful tourism product? Let’s highlight the keys that will help you develop an optimal tourism product. Let’s start at the beginning…

The tourism product is defined as the total set of functionally interdependent tangible and intangible elements that allow the tourist to meet their needs and expectations.

From a marketing point of view, the tourism product is a resource that fulfills two very different tasks:

• Each tourism product meets a need of its consumer through the benefits it incorporates. 
• Tourism products are the means to achieve sales targets. The design of the tourism product itself is the claim to increase conversions. 

Also, it is necessary to point out the importance of knowing the type of customer we want to attract and whether we can offer a product that meets the unique expectations of the selected niche of customers . It is equally important when designing a tourism product to consider the special travel agency regime to know the fiscal responsibilities and also how each transaction should be accounted for.

Also, our travel agency must have a brand culture and philosophy that must be in line with the tourism products to design and sell.

Given that meeting the needs and expectations of the client is a key factor in creating a tourism product, we must look to the functions that this tourism product must perform.

It is, therefore, possible to list 6 priority functions to be resolved to outline our tourism product project:

• Allows the tourist to participate in the main activity of the trip. 
• Besides being a part of the main activity, it facilitates to live the total experience of the trip as the tourist wants. 
• It facilitates transport to and from the destination , as well as within the destination itself. 
• Enhance the social interaction of the tourist during the trip. 
• Helps and simplifies travel preparation and management. 
• It makes it easier for the tourist to remember and revive the trip , to share that trip and experience with other people. 

Note : The main activity can be defined as the objective to be carried out with this tourist package: ecological tourism, cultural tourism, etc…

Through these functionalities, it is already possible to have a basic outline of what our tourism product should contain.

It is time to show the main keys to consider in drawing a professional and highly competitive tourism product.

Keeping the tourist as the main axis of the tourism product, we will start with those keys related to the needs that urge a person to make a tourist trip.

Means and conditions for participating in the main activity of the trip 

Everything related to what is offered to the tourist to enjoy what he wants for the trip. 

Elements in the trip’s destination and the trip’s transportation, for example, luxury cruises, boats, or trains.

Natural, cultural conditions, people, socio-economic conditions of destination, events, facilities, equipment, goods, and services related to the main activity also come into play in this category.

Qualitative aspects to involve the tourist in the main activity

At this point, all those aspects that help establish how the tourist is to engage and interact in the journey are defined.

The issues can be very different:

• Family trip or exotic destination 
• Greater or less distance from the place of residence to destination. 
• Luxurious or traditional atmosphere, etc… 

On the other hand, also, everything linked to all the comforts a tourist needs to visit a destination and consume its “attractions” must be covered.

Modes and other transport components

Clear and detailed definition of all transport systems enabling the transition from a place of residence to destination and vice versa, as well as within destination.

Elements for social interaction and tourist comfort

Everything related, and that allows the tourist to engage in leisure activities, communicate with others, socialize or simply keep informed and perform routine activities.

In this category, we can include accommodation, points of sale and/or shops selling food, public baths (outside accommodation), all kinds of services (communication, internet, etc…) sports and leisure facilities, cultural events, etc.…

These details are a priority and important as they strengthen the comfort and decision-making capacity of the client .

Preparation of the management and execution of the trip

In this section, all those aspects that facilitate and give transparency to everything related to the management of the trip come into the scene.

Everything here is important: All tourist information media such as travel guides, maps, national tourist organizations, travel-related websites, services provided by tour operators, travel agencies, companions, translators, certified travel guides vaccines, solar protection, medicine, and health services; passports, visas, travel insurance; credit cards and other financial services… up to the number of packages or suitcases to carry.

Practical details on participation in the main activity of the trip

The customer must leave nothing to the imagination, it must be all well presented.

Here, questions such as sale or rental of sports equipment, sports lessons, wine tasting, etc…

These are aspects that help the tourist in understanding the tourism product and in the benefits/experiences that he will draw from it .

Remember and relive your experiences

A tourism product must be a unique and remembered experience by the customer, to satisfy his wishes and leave a good note in our brand of a travel agency.

Thus, to stimulate sentimental or emotional value, it is interesting the idea of offering memories and gifts, usually with sentimental and symbolic values for tourists, is a point that adds value.

They allow tourists to remember and relive their experiences, thus prolonging the pleasure of the trip. They are also used to share the travel experience and to strengthen ties with others.

Tourism products are designed and adapted to the needs and desires of the selected audience. So, there are many possibilities. Here are some of the most popular tourism products:

Spiritual tourism

Spiritual tourism is tourism motivated by faith or for religious reasons . 

What is the tourist looking for? An experience based on a sacred pilgrimage, a journey led by faith, religion, and spiritual realization. The tourist seeks to satisfy some personal or spiritual need through tourism.

Therefore, the design of the spiritual tourism product must focus on these two points to find different forms and intensities of spiritual tourism motivated to a greater or lesser extent by religious or, on the contrary, cultural needs or in the search for knowledge.

Spiritual tourism provides the visitor with activities and/or treatments intended to develop, maintain, and improve the body, mind, and spirit . Many elements are incorporated that involve a learning experience.

A good example is the tourism products related to the Camino de Santiago. A product that offers everything the tourist/pilgrim wants:

• Accommodations 
• Transportation 
• Support vehicles 
• Guides 
• Monitor… 

Wine tourism

Wine tourism or wine tourism is one of the most fashionable forms of tourism. It is the type of tourism around the culture and professions of wine and vineyards, being related to culinary and cultural tourism .

What is the wine tourist looking for? The main motivation is to experience wine tastings and buy products from the region, but also identify other very important issues: Socializing, learning about wines, entertainment, rural environment, relaxation…

The main activities are based on the visit to vineyards, wineries, wine festivals, and wine shows, for which the tasting of grape wine and/or the experience of getting to know the wine region.

For example, a well-known tourism product for wine lovers is that linked to the city of Haro , designed with such important elements as:

• Hotels and other types of accommodation 
• Round-trip transportation from the winery to the lodging location 
• Visit wineries, wine libraries, restaurants. 
• Activities are related to wine tasting, marriage… where the capacity to socialize and share experiences is encouraged. 

Ecotourism has grown in parallel with increasing society’s awareness of environmental protection.

Ecotourism is a type of tourism responsible for natural areas with special care in conserving the environment, sustaining the well-being of the local population, and involving knowledge and education .

What is the ecotourism tourist looking for? They are people with a great awareness of the environment, eager to know and be part of experiences that help the environment and others.

A good tourism product based on ecotourism should offer:

• Activities that encourage cultural awareness by promoting respect for the place you travel and the community you visit. 
• It will help to create cultural awareness by promoting respect for the place you travel and the community you visit (environmental education workshops, ecosystem observation…) 
• Activities that promote the well-being of the local community, including the economy. Guided ecological tours with the consent and participation of residents. 

Ecotourism offers experiences that have a low impact on nature by preserving resources and protecting the environment.

A good example of ecotourism: Visit the local farmers’ fields in Chiapas, Mexico, learning how to make cocoa and supporting the conservation of their environment through product purchases on a guided tour.

Tour operators, travel agents, or travel agency management groups should consider these keys when creating and selling a successful tourism product. We must not forget that the tourism products respond effectively and attractively to the wishes, needs, and expectations of the selected type of customer , being a resource of great value to increase our brand image and customer loyalty.

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Cristóbal Reali, VP of Global Sales at Mize, with over 20 years of experience, has led high-performance teams in major companies in the tourism industry, as well as in the public sector. He has successfully undertaken ventures, including a DMO and technology transformation consulting. In his role at Mize, he stands out not only for his analytical and strategic ability but also for effective leadership. He speaks English, Spanish, Portuguese, and Italian. He holds a degree in Economics from UBA, complementing his professional training at Harvard Business School Online.

Mize is the leading hotel booking optimization solution in the world. With over 170 partners using our fintech products, Mize creates new extra profit for the hotel booking industry using its fully automated proprietary technology and has generated hundreds of millions of dollars in revenue across its suite of products for its partners. Mize was founded in 2016 with its headquarters in Tel Aviv and offices worldwide.

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How to get started developing your tourism product

Whether you are offering guided tours, boat rentals, accommodation or provide river cruises, you are offering services to your customers. For today’s tourists, just a service is not enough. They seek experiences, often even experiences that contribute to their quality of life. This document offers you guidelines to identify your customers’ needs and to develop innovative products, services or experiences that really matter to them.

Contents of this page

• Why develop your product with this method?
• This is what you need before you start
• Get inspired by your (potential) customer (Step 1)
• Make a persona for each type of customer (Step 2)
• Identify the core needs of the customers and the key opportunity areas for your business (Step 3)
• Develop a multitude of ideas for solutions, or new products, services or experiences (Step 4)
• Turn your best ideas into prototypes that can be tested and improved step by step (Step 5)
• Test your prototypes in practice (Step 6)

1. Why develop your product with this method?

The needs of tourists from Europe have evolved over the past few decades. Current tourists are looking for quality service and experiences that really matter to them. To offer quality and experiences that matter to your customers, you need to know them very well, personally. What quality means for some may be different from what it means to others. And an experience that is life-changing for some, may be dull to others. This report teaches you how to get in touch with your customers, how to learn what they really need to boost their quality of life, and how you can design products, services or experiences that really matter. The nice thing is that if you succeed, your customers will share their experiences with their friends and followers, also on social media. In other words: they will promote your product to others. For free!

The current coronavirus crisis has put international travel under pressure . In many countries, tourist arrivals have nearly dropped to zero. It is likely that international tourism will be affected by the COVID-19 crisis for the next couple of years. Several scenarios are possible. The frequent holidays made by Europeans to faraway destinations may decrease and this may turn into less frequent and longer holidays closer to home. The battle for tourist visits may become fiercer. The attention for sustainability may also increase. Europeans might be willing to travel longer distances, but only for a very good reason. To tempt potential tourists from Europe to come to your country, your region or your business, you need to stand out, to understand the traveller well and be super-innovative – more than ever. Amazing stories and experiences may become even more important. As will issues of safety, security and assisting tourists in returning to their home countries.

• Read more on this in our study on how to respond to COVID-19 . This study offers insight into actions you should take immediately, while also providing guidance on long-term decisions.   

The method described in this report is based on the principles of design thinking. It has been employed internationally in all kinds of businesses. To mention a few examples in tourism:

• Destinations like the Bahamas (an example is the One-Stop Online Booking and Immigration Card ).
• Design for All , also referred to as ‘universal design’, to allow access for people with disabilities. You can read more about this in this thesis .  
• Hotels. For example Hyatt Hotels has developed various prototype hotels around the world, which are free from regulation. Another example is The next-generation hotel experience , getting the details right to improve travellers’ stays, and designing a modern work experience for business travellers .
• Visitor attractions, like improving the tourist experience of the Polar Bear Society , a visitor attraction in Norway, or bringing Tourists to a hidden coastal gem .
• Travel and transport. Examples are pioneering a car-sharing service and developing a customer strategy for public transport in Oslo.
• Restaurants, like creating a fresh and modern take on the Indian culinary experience .
• Organisation and development. An example is turning a historic music college into a collaborative learning platform .
• Tourism-related services. An example is the mobile visitor centre in Saint Paul, Minnesota. Another example is to ‘design of waste out of the food system’, taking place in a collaboration between hotels, food banks, foundations, and entrepreneurs to fight food waste .  

2. This is what you need before you start

The procedure described below is not difficult. To follow the steps, it helps to have a few basic tools – but only if you already have them) – since it is the idea of how you are doing this that is important .

• Lots of sticky notes (Post-its)
• Sheets of flipchart paper

In product development, we try to find a match between the needs of the European market and any of your local situation and business resources that might entail certain limitations. The following tips are related to this.

• Where possible, engage your customers to build a personal relationship and to get to know them well.
• If you find it difficult to engage with customers from a different culture or find it difficult to understand them, try to work with local partners who can serve as intermediaries (such as tour operators in source countries) with the guests or act as interpreter.
• Involve others working in your business or in other businesses in the community where you live, people working in education, or other people with an open and positive mind. This will make it more fun and rewarding. It will also contribute to the quality of the work.
• To work through the process described below, you may want to ask support from a local CBI coach and or an intern from a university abroad, for example via SAVE tourism .

Below, the steps are described to help you to develop innovative products and services for new and existing customers. Staying tuned with the market is an ongoing process. The outcomes of each step are illustrated in Figure 1.

3. Get inspired by your (potential) customer (Step 1)

You can only create meaningful products, services and experiences for your customers if you truly understand them. So try to understand the situations and experiences that are or might be meaningful to them. If you do not have any customers yet, or are looking for new customers, you need to get your inspiration from existing market intelligence (step 1a). If you already have customers, you can use these customers as a source of inspiration (step 1b).

a. Get inspired by potential customers

The largest share of potential customers doesn’t know you or your product offering, or perhaps even the destination. So you have to draw their attention by offering products and services that matter. What do you need to do to make a start?

• Get access to market intelligence reports of the European market. Subscribe to free newsletters or blogs of market intelligence institutions, such as UNWTO , WTTC , Global Sustainable Tourism Council or IATA . Read the annual UNWTO publications , such as Tourism Highlights and World Tourism Barometer .
• Review and read the market intelligence information provided by CBI . This webpage gives access to a CBI trend report and promising market segments and target groups on the European market.
• These sources will help you to identify important (emerging) trends and markets in Europe on a regular basis.
• Try to identify a few target groups or niches that may feel attracted to your business.

b. Get inspired by existing customers

When customers make use of your service business they could also inspire you to make new products. This means that you would need to involve them in the development process. Do not ask them what they want (as they may not know) with a questionnaire, but try to get an idea of the needs they have in a different way.

There are three nice alternative methods you could use, although there are other methods available as well, such as the ones in Ideo’s free Human Centered Design Toolkit . The first time you do so, it might make you feel uneasy to approach a customer. However, always remember that communication with them is key in developing a better product or service.

• It is your duty as an entrepreneur to look after your customers. So you can see it as part of your job to observe your customers during different phases of their customer journey and to learn to understand this customer journey through their eyes. Such observation should be done discreetly and quietly, so as not to disturb or annoy them while enjoying their holiday or business trip. It gives you insights into what they think, what they do, how they interact with others, and what they dream and wish for. While you observe your customers, you can also make notes. Afterwards, you need to find a moment that suits your customer to share your observations in an informal setting, and ask questions about things you did not expect, did not understand, or what they found appropriate. Again, make notes!
• You may also ask your customers whether they would like to help you with improving your services. Ask your customers to take photographs . You could also ask your customers to document their customer journey with a camera and to take pictures of what they consider appropriate products or services. When they give you the pictures, ask them whether there is a suitable moment for them to share some thoughts about these. When you discuss them, do not forget to make notes. Do not insist if a person does not want to cooperate, but try others instead.
• The third approach also requires asking your customers for help in making your services more appealing to them. Ask your customers whether they are willing to take a number of ‘memory cards’ along with them while using your product or service. These cards have to be printed by you beforehand in a kind of postcard format (such as in Figure 2). Ask your customers to fill in a card each time they experience something they did not expect, or which they find very positive or negative. Ask them to return the cards to you by the end of each day or when they leave. If they are open to doing so, ask them whether they have time to share their thoughts with you. If so, be sure you make notes.
• Download and make use of the print version of the ‘memory card as shown in Figure 2.

A useful way to describe an individual customer is by using a puppet template. A puppet template is a simple picture of a single customer surrounded by clouds, words bubbles and icons, such as illustrated in Figure 3. Ideally you would make a puppet template together with a customer. This shows that you are open and willing to build a personal relationship with them. A good moment is when you have the chat about the observations, the photographs that they took, or the memory cards that they filled in. During this conversation you could also talk about the person’s age, where they come from, their work, what they do in their daily life, their main interests in life, their worries, their wishes and dreams, or their preferences in tourism. This generates a lot of relevant background information. Take notes! Each customer you talk with gets a separate puppet template.

You will end up with a number of puppet templates. Review the puppet templates and take a closer look at each one. What do you see? You will probably discover that some of the templates are similar to one another. This means that you have already started to understand your customers a little better! Now, group together the puppet templates that show similarities. Each group represents a type of tourist that makes use of your business .

• Involve people in your business or community to assist you with understanding the language or the culture of the customer.
• They may help you with making puppet templates and with grouping the templates into types of tourists.
• Download and use of the print version of the puppet template shown in Figure 3.

4. Make a persona for each type of customer (Step 2)

In the previous step, you grouped the puppet templates with similarities together. Each group represents a type of tourist who could be attracted to your business. Now the challenge is to turn each type of tourist into a market description. You will do this in the form of a so-called persona: one persona for each type of tourist. You might end up with 4-8 personas. You may need to go back to the market intelligence and the puppet templates in step 1 for detailed information. A persona describes each tourist profile, point for point. It would be nice to add a quote on each persona to bring them to life.

A persona includes:

• List of ages & countries or origin
• List of work and ambitions
• Details about personal lives
• List of main interests
• List of wishes, preferences and dreams
• You may want to add photographs (for example from magazines) and quotes that characterise the type of customer
• Key locations they went to
• Alone? Or with whom?
• What did they like and what not?
• Which emotions did they show?
• Key issues, needs, dilemma’s

Most organisations have their own template. The Interacting Design Foundation explains the use of personas in a video . In the figures below, you will find a few examples with different levels of detail and a different style. You can put each persona on a different flipchart sheet.

5. Identify the core needs of the customers and the key opportunity areas for your business (Step 3)

Now you need to identify the most prominent needs, hurdles, issues or disappointments of each type of customer (persona).

• What would be remarkable events and experiences for that persona? What were remarkable events and experiences for that persona?
• What would be stunning likes for that persona? What were stunning likes for that persona?
• What would be striking issues, hurdles, disappointments, wishes or needs for that persona? What were striking issues, hurdles, disappointments, wishes or needs for that persona?
• You may need to go back to the market intelligence and puppet templates in step 1 for possible answers.
• Write each possible answer on a separate sticky note no matter from which persona. Try to get at least 25 sticky notes in total. More would be even better.
• When you are finished, group the Post-its together into areas of which you think they could have a positive impact on your customers’ experiences. Label each grouping of Post-its with a short telegram-style sentence that identifies the impact area . You could write these labels on a Post-it. A label could be, for example: “customers need more personal attention during the excursion”, “customers like to enjoy local cuisine”, or “customers need to be able to connect online”.
• Finally, turn each label into a positive opportunity for your business, also known as an opportunity area , and write it on another Post-it that you put at the top of the label. The header could be for example: “much personal attention during excursion”, “provide local cuisine to the customer”, “adequate Wi-Fi network”.
• Try to do this step with your team or with people from the community.

Now you have created opportunity areas for your business! It would be great if you were able to end up with anywhere between two to five such opportunity areas.

6. Develop a multitude of ideas for solutions, or new products, services or experiences (Step 4)

During the previous steps you started with collecting a lot of information that, step by step, you worked into just a few opportunity areas for your business. Now we will try to generate ideas for new products, services or experiences that matter to your customers for each opportunity area. Ideally, you should take this step together with colleagues in your business (not just senior staff!). If you think it is outside the range of your core business, you may also want to involve other businesses in your community.

For a long-term benefit, you first need lots of ideas to get a single good one. This one idea should be innovative and really different from the others. It might be a completely new solution to a problem customers did not even know they had. Do not be satisfied with an obvious solution!

How does it work?

Brainstorm for each opportunity area

Write out each idea on separate Post-its

Sort and group/cluster the ideas that you wrote down

• Brainstorm for each opportunity area that you created in the previous step. Come up with as many ideas as possible. Try to think of weird solutions, products, services or experiences. Never worry whether ideas are right, wrong, absurd or obvious. That hampers your creative flow of thoughts. If you do it with your team you might end up with dozens of ideas.
• Write each idea on a separate Post-it . If it helps you to understand it better, you can make a drawing of what you have in mind.
• Next, sort and group the ideas that you wrote down . Put the bad ideas to the side. Group the ideas that go well together into clusters. Give each cluster a label that tells you what the overarching idea is that the cluster is about. Brainstorming for the opportunity area “provide local cuisine to the customer” could lead to the following labels (Figure 5): start our own restaurant; authentic design of the restaurant; involve local farmers; kitchen staff recruitment and training programme; sustainable waste treatment.
• If you take a closer look at the clusters with the labels, you might get ideas about more details. You can write these down on additional Post-its. For example, once you have made a cluster with the label ‘waste treatment’, you may add other ideas: the name of a certification programme you would like to comply with; how you want to adhere to the certification programme; aspects of how you organise the waste flow in the restaurant and kitchen; communication of the certification with the customers, etc. So the labels give you inspiration to add to the clusters to make these more specific.

You will end up with a shortlist of your best ideas for solutions: new products, new services or new experiences. It is a good idea to show the ideas to some of your customers for feedback. In the case of Figure 6, you would end up with the following products and services: authentically designed restaurant (product); strengthened involvement with the community (service and products); collaboration with regional/national educational institutions to train qualified kitchen staff to be skilled at cooking, but to also always pay attention to hygiene rules; a certified waste treatment service.

7. Turn your best ideas into prototypes that can be tested and improved step by step (Step 5)

Now is the time to create a first design for the ideas for new products or services that you have created. We call this a prototype . If you make such a detailed design, this will help you to understand your idea better, but also to determine whether you have the resources to implement it, and whether there are any unforeseen challenges or consequences. These things are important for long-term success.

• Select the ideas that could upgrade one of your business’s current products or services or be integrated with such a product or service. These ideas will probably be the easiest to develop because they fit best with your everyday work.
• For each of the products or services that you selected, make a detailed description of how you want it to be designed. We call this a prototype of your product or service.

How do you make a prototype?

• Take a large piece of paper, such as a flipchart sheet, for each of your innovative ideas.
• Draw a cross on each sheet in order to divide it into four quarters. Each quarter is dedicated to one building block of your product or service idea, as illustrated in Figure 5.
• Describe and visualise what each building block would look like according to you. Put your description into a few sentences. Also use a few sketches, drawings and/or cartoons. You can use simple shapes, because the quality of the sketch is not so important at this stage.

• Start with the name.
• Write down the persona(s) who would feel attracted to the product because it matches their needs. You need to go back to the steps you completed earlier.
• Write down an appealing story about your new product or service that can be communicated with the European market. If you have a website, you can put the name and story of your new product/service there.

Each sheet that you have finished is a prototype of the ideas that you have created for innovations for your business. These are ready to be tested, like the prototype of a new car or airplane that is tested in a wind tunnel.

Never worry that your prototype is incomplete or indistinguishable from the final product that you have in mind. This will be dealt with later in the process.

8. Test your prototypes in practice (Step 6)

The final step is to put your innovative idea into practice and offer it to your customers as you have described and visualised it in your prototype. It is a process of learning by doing. You get feedback from your customers on what worked and what did not. Based on this feedback, you then create a new and improved version of your product, service or experience. Then you once again get feedback and make more improvements. In this way, your product or service will improve step by step.

• Do not expect immediate success but accept that you can make mistakes now that otherwise would cost you a lot of money later on.
• See it as a learning process. Be open to the feedback and do not defend your prototype if the users are less positive than you expected. Try to get as much feedback and suggestions for improvement as possible.
• Try to put some speed and efficiency in this phase. This will help you with moving quickly from prototype to putting it to the test, to gathering feedback, and then to making a better version of your product or service.
• Never forget that new trends and new markets will arise. This means that your customer and the needs of your customers may change over the years. This is why you need to restart at step 1 every few years to stay tuned to the needs of the market.

This study was carried out on behalf of CBI by   Molgo  and  ETFI .

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How to develop sustainable travel products customers want

Many travellers want to buy sustainable travel products but don't because of limited availability, a price premium or low credibility, among other factors. Image:  Unsplash/Mantas Hesthaven

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David walfisch, natalie nehme, maksim soshkin.

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Stay up to date:, travel and tourism.

Listen to the article

• Travel and tourism firms are increasingly looking to develop sustainable travel products, but they need to be made more desirable to customers.
• Many travellers want to buy sustainable travel products but don't because of limited availability, a price premium or low credibility, among other factors.
• The How to Create the Sustainable Travel Products Customers Want report outlines what companies can do to create successful products.

Travel and tourism companies are increasingly looking to develop sustainable travel products to capitalize on growing consumer interest in environmentally and socially sustainable journeys, and address the industry’s role in meeting global climate and other environmental, social and governance (ESG)-related goals.

However, successful travel offerings will need to be made desirable to customers by bridging the ‘say-do gaps’ around limited availability, lack of awareness, low credibility, price premium, cumbersome purchasing experience and lack of rewards or acknowledgment.

These roadblocks are common reasons why customers may avoid purchasing sustainable travel offerings, thereby explaining the discrepancy between travellers’ stated intention to travel sustainably and actual booking behaviour.

Have you read?

Why these are the smartest and most sustainable cities, 11 climate leaders share their visions for saving the planet: sustainable development impact meetings, digital technologies can make the real world more livable and sustainable. here's how.

Overcoming the say-do gap roadblocks and further guidance on developing sustainable travel products are some of the main themes covered in the newly-released How to Create the Sustainable Travel Products Customers Want report.

Published in collaboration with Accenture, this World Economic Forum paper is backed by research on consumer travel behaviour and product portfolios of 50-plus travel and tourism companies and involved industry stakeholder consultations and case study interviews with representatives from the aviation, hospitality and car rental and ride-sharing ecosystem.

The resulting white paper provides an overview of existing sustainable travel products and configurations, includes recommendations for creating sustainable products, and presents the industry with a necessary call to action.

The sustainable travel products landscape

Typically, sustainable travel products touch on issues such as carbon reduction, water safeguarding, waste management, worker and community inclusivity, and the protection of natural and cultural heritage.

For the purpose of the report, travel products that address carbon emissions within the aviation, hospitality and car rental and ridesharing were analyzed, with 12 mainstream sustainability features found.

As shown in in the graphic below, these can be grouped into three main decarbonization levers spanning a scale of companies’ effort and integration levels. Sustainable travel products are built according to these categories, starting with a low effort level with compensation strategies, and passing through more robust reduction and zero-emissions strategies.

Under the compensation lever, carbon-offsetting services are a common choice offered to customers by most companies covered in the analysis of the white paper. These services help prevent (avoidance offset) or capture (removal offsets) carbon emissions through mechanism like reforestation and carbon capture, usage and storage.

Reduction products directly produce less carbon emissions and vary by industry. These include the use of more efficient latest-generation aircraft in aviation and optimizing energy efficiency of facility systems like ventilation and air-conditioning in hospitality.

For zero-emissions products, different maturity levels exist, depending on the segment. In aviation electric and hydrogen propulsion aircraft are still under development, while some hotel chains’ properties are already entirely powered by renewables. For car rental and ride sharing, a zero-emission product is also commercially available today in the form of battery-electric vehicles.

Lastly, visibility features such as carbon calculators, filters and green badges can serve as enablers for all the sustainable product types. These tools can help travellers identify sustainable travel offerings and the impact of their purchase decisions, thereby nudging them to make more sustainable choices.

Products can be configured in various ways

It is also important to mention that all of the above offerings can be configured in various ways. For instance, carbon offsets are often offered as an ancillary option during the purchase of an existing travel product or services (for example, as an extra purchase option at the end of booking a flight).

On the other hand, the use of more efficient latest-generation aircraft by airlines is an example of embedded products , as the composition of an airline’s fleet is not a customer choice, but the sustainability benefits of newer planes still become part of the core product.

Particularly for embedded products, the use of visibility tools is key to enabling customer decisions and competitive differentiation. For example, carbon calculators can help customers identify flights flown on the latest-generation aircraft and green certifications achieved through practices such as using renewable energy can help such offerings to stand out in the hospitality space.

How to build sustainable products that customers want

Addressing the say-do gap roadblocks will be key to improving the above sustainable products’ adoption by customers. Several strategies can be used for this purpose, thereby building the foundation for a cycle of sustainable product development.

These recommendations include increasing product availability, improving the customer experience, reducing the green premium and providing suitable product value and impact, focusing on customer incentives and recognition, and educating consumers through greater focus on product credibility and awareness.

• Develop sustainable products: Continually develop new sustainable products and refining existing one based on customer feedback and industry trends.
• Provide a frictionless experience: Simplify the booking process by adding filters and options to compare alternatives and select sustainable products to help travellers make informed decisions.
• Improve the value proposition: Improve the perceived and actual value delivered to travellers through the sustainable product by having lower prices or highlighting the sustainability and other benefits of the offerings in ways that help justify higher prices (i.e., competing on value, not price).
• Recognize and reward customers: Reward travellers’ sustainable choices through incentives and the opportunity to showcase their sustainable behavior.
• Increase awareness: Educate travellers about sustainable travel products, alternatives, and their environmental impact.
• Improve transparency and alignment: Provide clear information on calculation methodologies, underlying criteria, and clear traceability of environmental action.

In addition, investment in technology, data and analytics and related competencies will be critical factors in successfully creating sustainable travel products.

Moreover, sustainable travel product development challenges can’t be tackled in isolation and will require cross-industry and stakeholder collaboration and alignment.

In the report, we have outlined an industry wide call to action that will help overcome the existing roadblocks.

During COP26 the World Economic Forum and the Clean Air Fund launched the Alliance for Clean Air , the first global private sector initiative to tackle air pollution.

The Alliance for Clean Air brings together business leaders committed to measuring and reducing value chain air pollutant emissions, investing in innovation, and working with policy makers and peers to champion the social, economic and climate benefits of tackling air pollution.

Announced at COP27, the Alliance for Clean Air announced the release of a guide to help businesses deliver on their commitments to reduce air pollution across value chains and get ahead of sustainability reporting standards.

A Practical Guide For Business Air Pollutant Emission Assessment – developed by the Stockholm Environment Institute, Climate and Clean Air Coalition, and Inter IKEA Group – enables alliance members to quantify the air pollutant emissions along their value chains from key sectors, including electricity generation, transport, industrial processes, agriculture and waste. This has enabled them to consider the impact of their existing climate mitigation strategies on air pollution and ways to increase their ambition through specific air pollution mitigation measures. It is an important contribution that businesses can take to enhance their sustainability strategies.

Also announced at COP27, companies interested in learning more about the business case for tackling air pollution as part of their climate strategies can access a new business action toolkit launched in partnership with Accenture and the Clean Air Fund.

If your company is committed to improving air quality contact us to express interest in working with us.

Examples include sharing success stories about sustainable travel products, aligning across the industry on sustainability metrics and reporting standards, working with supply-chain partners and aligning with local governments and communities on local sustainability initiatives and needs.

Implementing products for more sustainable travel is possible, but stakeholders across the industry need to work together to create them.

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The views expressed in this article are those of the author alone and not the World Economic Forum.

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Marketing Tourism and Hospitality pp 249–283 Cite as

Tourism and Hospitality Products, Branding, and Pricing

• Richard George 2  
• First Online: 09 May 2021

2892 Accesses

This chapter explores how marketers design and manage tourism and hospitality products. It begins with definitions for the terms “product”, “offering”, and “product mix”. It the chapter explains that the product is a complex concept that should be considered on three levels. These are the core, expected, and augmented product. Next, the product life cycle concept is discussed and how it is used by the tourism marketer to assess the development of tourism products. Next, the steps involved in the process of developing a new product are considered. In the second section of the chapter, the role of branding in the tourism and hospitality industry is discussed. The third section of the chapter considers the price component of the marketing mix. The factors that affect the pricing of tourism and hospitality products and the various pricing strategies available to the tourism and hospitality marketer are analysed. Next, several pricing approaches used in the tourism industry are considered. The chapter concludes by outlining the characteristics of tourism and hospitality products in relation to price. Last, the chapter’s in-depth case study demonstrates the principles of pricing as applied to medical tourism company MakeOvertour , based in Turkey.

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George, R. (2021). Tourism and Hospitality Products, Branding, and Pricing. In: Marketing Tourism and Hospitality. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-64111-5_8

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Published : 09 May 2021

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Please note you do not have access to teaching notes, responsible sustainable tourism product planning and design for recovery.

Resilient and Sustainable Destinations After Disaster

ISBN : 978-1-80382-022-4 , eISBN : 978-1-80382-021-7

Publication date: 16 August 2023

Tourism product designing is a process of integrating all the components of a tourism product, i.e., the 5 A's: Attraction, Accommodation, Accessibility, Amenities, and Activities. The lack of awareness and unaccountability of mass tourism has demanded the need for “Responsible and Accountable Tourism, calling for better places to live and visit.” However, due to the COVID-19 pandemic restrictions on mass travel, “Mother Earth” got the opportunity of environmental restoration. The tourism business was badly hit by the pandemic and created an introspection phase for the tourism stakeholders to control and check their activities for a better global recovery. The responsible tourism product development in this VUCA (volatile, uncertain, complex, ambiguous) world needs controlled planning and a duty-bound PPP (Public–Private Partnership) model. A scoping review was done to analyze the planning process of the responsible sustainable tourism product. It was observed that all the stakeholders involved in tourism product development need to understand their accountability. Local host communities and tourists visiting the destinations should be culturally and environmentally sensitive. They should be involved in decision-making during the tourism product development and be pride bearers. The responsibility of the various tourism agencies, organizations, and individuals toward minimizing the impact of carbon footprints is evident from various research.

• Product planning
• Product design
• Sustainability framework
• Tourist responsibility
• Tourist behavior
• Stakeholders

Jamgade, S. and Mondal, P. (2023), "Responsible Sustainable Tourism Product Planning and Design for Recovery", Kumar, J. , Bayram, G.E. and Sharma, A. (Ed.) Resilient and Sustainable Destinations After Disaster ( Tourism Security-Safety and Post Conflict Destinations ), Emerald Publishing Limited, Leeds, pp. 179-193. https://doi.org/10.1108/978-1-80382-021-720231013

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Tourism Guru

5 Characteristics of Tourism Products| Best Notes

In this blog, I will be explaining the 5 Characteristics of tourism products which include Intangibility, Perishability, Inseparability, Heterogeneity, and Lack of ownership in detail. So stay tuned on this Blog.

Table of Contents

Characteristics of Tourism Products

Intangibility.

• It is the most essential characteristic of the tourism industry. Things that we can see and touch tangible products such as mobile phones, cars, and consumer products are tangible products.
• Things that can only be felt and experienced are intangible products. For example – In a classroom, a teacher is teaching English to 50 numbers of students, so while she is teaching every student has a different experience Some students may consider her teaching skills good, and some may consider her teaching skills average so the teaching skills of the teacher is an intangible tourism product as it can be only felt and experienced.
• Another example of intangible product – if a person for the very first time is going to travel by flight, he is may not aware of what meals about on the flight, what are services provided on the flight, the behavior of the other passengers, interaction with the air hostess, using washroom in the flight, seats will be comfortable or not, how to wear seat belt in the flight so when he will travel he will experience these things so this is also called Intangibility.
• Intangible tourism products include hospitality, sightseeing, relaxation, amenities, entertainment, etc. As these things can only be experienced and felt. It creates a feeling of excitement and gives a memorable experience. The tourist does the Intangibility promotion by giving positive reviews, referring to his friends or relatives by word of mouth, repetitive tourist, etc.
• Tourism products include transportation, accommodation, sightseeing, tour package , etc. which depends on the interaction between the tourism service provider and the tourist. And good interaction can make the experience better.
• There are some intangible barrier which includes communication barrier, trust, high price, customer satisfaction, quality assurance, etc. To overcome these problems the best way is online marketing and promotion, After the experience of the tourist ask him to write reviews, feedback, and ratings so that other people will read and trust will be created. Intangibility plays a very important role in the characteristics of tourism products.

Perishability 

• It is the most crucial product of the tourism product. We know that products like milk, vegetables, dairy products, etc. are perishable products as they are lost very quickly and cannot reused or reclaimed. Likewise, in the tourism industry if the times have passed it cannot be resold, reclaimed, or reused.
• For example – In a flight when all seats are booked except the one seat which remains unsold the same cannot be sold on the next flight as the revenue of that seat is lost forever. And the same goes for the train, To avoid this loss of unsold seats, At the last minute, airlines decrease the rates of unsold seats so that it pushes people to book that seat on a particular flight.
• Another example – if in the hotel all rooms are booked only one room remains unoccupied for a night then the revenue for that room is lost forever.
• Another example -if a tourist books a tour package through a travel agent and once the tour is started and in between he says that take this tour package back, then it is not possible at all as tourism services cannot be stored.
• The rise of demand for tourism services fluctuates based on season, weather, fairs, festivals, events, holidays, etc. And once the opportunity is missed you have to wait for the next year and you have to face financial losses so try not to miss the opportunity as it will generate a lot of revenue.
• There is some Perishability barrier which includes seasonal, demand forecasting, tourism infrastructure, and pricing factor and to overcome these problem concentrating decrease in developing new strategies, development infrastructure, proper management, and good pricing or costing should be done to attract tourist. And perishability plays a very important role in the characteristics of tourism products.

Inseparability

• It is a most essential product of the tourism product. Inseparability means that it cannot be separated from the service provider as the product is being simultaneously consumed by the tourist.
• For example – If a tourist is watching Burj Khalifa on tv doesn’t mean that he is experiencing that wonder, lightning sound, etc. as to experience the wonder of Burj Khalifa he needs to visit Dubai.
• Guides are also considered the best tourism product in Inseparability as they provide information about the destination, monument, etc. which creates interest in the person to know more about the place and next again he might come and visit or may recommend to his friends or relatives.
• The main ingredient of Inseparability is the production of tourism service products and consumption of tourism service products. Likewise, when a traveler visits a particular destination and checks in at the hotel the tourism service is produced and when he checks out from the hotel then the tourism service is consumed.
• Tourist interaction with the service provider and their tourism experiences impact their satisfaction.
• Service quality is an important factor in Inseparability if the tourist visits a particular destination and the service provided to him is not good then it will impact the tourist’s impression and satisfaction and may give bad reviews.
• So it is very important that staff should take care of the services provided to the tourist so that in return he may be our repetitive client or may recommend to his friends or family and give a position review. And Inseparability plays a very important role in the characteristics of tourism products.

Heterogeneity/Variability

• It is also called variability. Heterogeneity is the most crucial element of the tourism product. Heterogeneity includes the human element in the delivery of tourism services.
• For example – A person is not aware of traveling on a flight so it is obvious that he is not aware of the behavior of passengers, air hostess, and crew, check-in and check-out from the airport, waiting for baggage, eating a meal in flight, etc. which all estates to the complete experience of flying in that particular airline.
• In Heterogeneity the delivery of maintaining the product such as hotel industry, airlines, and tour operators is essential. In shaping the tourism experience cultural preferences play an important role.
• Demand for seasonal fluctuations often affects the tourism destination. For example In winter because of snowfall, the place Shimla is crowded but in summer it is quiet.
• Travel agent makes customized tour packages for tourists according to the needs and desires of tourists. The services provided by the hotel and travel agent leave an impact on the tourist experience. Infrastructure planning and development is done appropriately for the safety and satisfaction of the tourist. Heterogeneity plays a very important role in the characteristics of tourism products.

Lack of Ownership

• Lack of Ownership is a crucial characteristic of the tourism product. It estates that the consumer is not the owner of the product only they purchase the service of the product. For example – A person has reached the restaurant and there he orders the meal but it doesn’t mean that he is the owner of the restaurant, as he is only paying for the meal and the services. Another example – A person buys a boarded air ticket for Dubai, so it doesn’t mean when he boards the flight he is the owner of the flight as he has only paid for tickets, meals, and as for the services provided in the airplane.
• Lack of Ownership involves visitors’ experience and the services provided to tourists but tourists should be very clear that they are only paying for the services, and shouldn’t consider themselves as the owner. Lack of Ownership plays a very important role in the characteristics of tourism products.

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What are elements of tourism product.

The elements of tourism product include Accessibility, accommodation, infrastructure, tour package, services, safety and security.

What are the characteristics of tourism product psychological ?

The characteristics of tourism product psychological includes social interaction, cultural connection, sense of adventure and beautiful landscapes.

What are natural tourism product?

The natural tourism product includes beaches, islands, mountains, national parks, ecotourism, wild safari, lakes, etc.

What are man made tourism product?

The man made tourism product includes heritage sites, museum, art galleries, theme park, botanical garden and national park.

In today’s generation tourism has become the vast industry and it is very important for the tour professionals and tourist to understand the characteristics of tourism products. Characteristics of tourism products include Intangibility, perishability, heterogeneity, Inseparability and lack of Ownership. These tourism products are important in terms of tourism marketing, tourism business and tourism motivation to travel. These features make tourism product unique ,push tourist to travel and manages the challenge. And the main motive is to make customer’s trip memorable.

Characteristics of Tourism Products

A product is an item of merchandise brought to market with the intent of generating sales, serving customers’ needs, and achieving financial goals. Tourism products are not any exceptions to this rule. As the tourism industry is considered one of the most profitable industries in both developed and developing economies, there are many new developments in this field across the globe. However, what are some peculiarities about their nature?

Tourism Product is defined as the combination of tangible and intangible elements, such as natural, cultural, and man-made resources, attractions, facilities, services, and activities centered on a specific point of interest that serves as the core of the destination marketing mix and creates an overall visitor experience that includes emotional aspects for potential customers. UNWTO

Here are the characteristics of tourism products:

1. Intangibility: Intangibility means that the product cannot be directly seen tasted or felt before its purchase and consumption. There is no transfer of ownership of goods involved in tourism, which means a single tourism product can be sold infinite time by managing properly. For example, hotel rooms, air tickets, paragliding, raft.

2. Inseparability: Tourism products cannot be separated from its provider. For example, a hotel guest cannot experience counter service if the receptionist is not there, nor can the receptionist render the service if there is no guest.

3. Perishable : Tourism products can't be stored for sale in the future. For example, the plane tickets for April 22 cannot be sold on April 23. Due to this reason hotel industry, airlines give a certain discount to increase their sale by minimizing loss and by earning certain revenue.

4. Heterogeneity : The element of the human factor creates a difference between one product and the other, what tourist experiences at one place may not be similar to the one experienced at another place. For example, even within the same restaurant, due to a large number of servers, the way one customer is served may differ from the way another is served.

5. Absence of Ownership : A tourist product's ownership is not transferable to the consumer. The consumer only has the right to use the product because he paid for it for a set number of days or weeks.

6. Manufactured by Many Producers : A joint effort of many producers such as airlines hotels, lodges, restaurants, entertainment, etc is very necessary to run the tourism industry.

7. Seasonal Product : For every tourist product or area, there is a certain time in which most tourists visit, which is known as peak season.

8. Immovability : A tourist attraction such as a waterfall, mountain, beach, flora, and fauna cannot be moved from where it is originally located to another place.

Forestry Bloq

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