trip.com google review

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How Reliable is Trip.com? A Transparent Review from a Frequent Traveler

Introduction

Are you a frequent traveler who is always on the lookout for reliable and convenient booking platforms? Look no further, because in this blog post, we will be diving deep into the world of Trip.com – one of the leading travel websites out there. As someone who has experienced their services firsthand, I am here to provide you with an honest and transparent review. So buckle up and get ready to explore just how reliable Trip.com really is!

Trip.com is an online travel agency that offers flight tickets, hotel bookings, airport transfer services, and more. It was first established in 1999 as Ctrip and has since grown to become the largest online travel agent in Asia Pacific with over 300 million customers worldwide. With its comprehensive range of services, Trip.com makes it easy for travelers around the world to plan and book their trips with the utmost convenience. It also provides customers with great discounts on flights, hotels, and rental cars as well as exclusive deals such as free cancellation on most bookings. Additionally, Trip.com also has a team of experienced customer service representatives who are always ready to assist travelers with any queries or concerns they may have regarding their booking. All these features make Trip.com one of the most reliable and convenient travel websites out there!

What is Trip.com?

What is Trip.com? It’s a question that many frequent travelers may ask themselves when looking for reliable and convenient online travel booking platforms. Well, let me shed some light on this popular website. Trip.com is a leading online travel agency that offers a wide range of services to help you plan your trips with ease. From flights and hotels to car rentals and vacation packages, Trip.com aims to be your one-stop solution for all your travel needs. The website works by aggregating information from various airlines, hotels, and other service providers to present you with options that suit your preferences and budget. You can search for flights based on specific dates or flexible timings, compare hotel prices in different locations, and even book activities or tours at your destination. One of the advantages of using Trip.com is the user-friendly interface. The website is designed to be intuitive and easy to navigate, ensuring that even novice users can make bookings without any hassle. Furthermore, Trip.com offers customer support around the clock via phone or live chat if you encounter any issues during the booking process. In terms of reliability, Trip.com has built a strong reputation over the years as a trusted platform for travelers worldwide. They have partnerships with major airlines and hotel chains, ensuring access to competitive prices while maintaining quality standards. Additionally, Trip.com provides transparent pricing information so you can see exactly what you’re paying for upfront – no hidden fees or surprises! However, like any online platform, there are also some potential drawbacks associated with using Trip.com. Some users have reported occasional glitches or technical difficulties when making reservations or retrieving their bookings. While these instances may be rare overall given the large volume of transactions processed daily by Trip.com, it’s worth keeping in mind. To sum up my thoughts on “What is Trip.com?” – it’s an established online travel agency offering comprehensive services backed by reliable partners in the industry. If convenience and transparency are important factors for you when planning your trips, then Trip.com is definitely worth considering.

How Trip.com Works

Trip.com is an online travel agency that connects travelers with a wide range of travel services, such as flights, hotels, car rentals, and vacation packages. The platform allows users to search for and compare prices from various airlines, hotels, and other service providers to find the best deals. To use Trip.com, simply visit their website or download their mobile app. From there, you can enter your desired destination and travel dates to begin your search. Trip.com will then display a list of available options based on your criteria. When booking flights through Trip.com, you can choose from different airlines and flight times to suit your preferences. Similarly, when searching for accommodations or rental cars, you can filter the results by price range, location, amenities, and more. Once you’ve found the perfect option for your trip on Trip.com’s platform, you can proceed with the booking process by providing necessary information such as passenger details or payment information. Overall, Trip.com simplifies the travel planning process by offering a user-friendly interface that allows travelers to easily search for and book various travel services in one place. Whether you’re planning a weekend getaway or an international adventure, Trip.com provides a convenient way to make all your arrangements without hassle!

What are the pros and cons of Trip.com?

Pros of Trip.com: 1. Wide Selection: One of the biggest advantages of using Trip.com is the extensive range of travel options available. Whether you’re looking for flights, hotels, car rentals, or vacation packages, Trip.com has it all in one place. 2. Competitive Pricing: With its strong network and partnerships with various airlines and hotel chains worldwide, Trip.com often offers competitive prices on its bookings. This can help travelers save money while still enjoying quality accommodations and services. 3. User-Friendly Interface: The website and app interface are designed to be intuitive and user-friendly, making it easy for even the least tech-savvy individuals to navigate through the site and make their bookings hassle-free. Cons of Trip.com: 1. Limited Customer Support: While Trip.com does provide customer support services, some users have reported difficulties in reaching a representative promptly or receiving timely assistance during emergencies or unexpected changes to their travel plans. 2. Hidden Fees: Although Trip.com strives to offer competitive prices upfront, some customers have complained about hidden fees that may not be clearly disclosed during the booking process. It’s essential for travelers to carefully review all terms and conditions before finalizing any reservations. 3. Potential Booking Issues: Some customers have experienced hiccups with their bookings on Trip.com, such as incorrect information on flight times or hotel availability discrepancies. However, these issues seem to be relatively rare occurrences compared to overall positive experiences. Please note that these pros and cons may vary depending on individual experiences with Trip.com but provide an overview based on frequent traveler feedback.

Pricing is always a crucial factor to consider when booking any travel service, and Trip.com understands this well. With its user-friendly interface and extensive search options, finding the best prices for flights, hotels, and more becomes a breeze. When it comes to flight bookings on Trip.com, I have found that the prices offered are generally competitive. The platform aggregates various airlines’ fares, allowing you to compare and choose the most affordable option for your desired route. Additionally, they often run promotions or offer exclusive deals that can further reduce costs. For hotel accommodations, Trip.com offers an impressive selection of options at different price points. Whether you’re looking for budget-friendly stays or luxury resorts, you’ll find plenty of choices on their platform. Furthermore, they provide detailed information about each property’s amenities and customer reviews to help you make an informed decision. Another aspect worth mentioning is Trip.com’s Price Match Guarantee feature. If you happen to find a lower price elsewhere within 24 hours of booking through their website or app, they promise to refund the difference – no questions asked. In terms of transparency with pricing details like taxes and fees, I appreciate how Trip.com provides clear breakdowns during the booking process so there are no surprises later on. While pricing may vary depending on numerous factors such as travel dates and availability, I have found Trip.com reliable in delivering competitive rates across their range of services.

In this transparent review, we have explored the reliability of Trip.com as a platform for booking travel accommodations. With its user-friendly interface and extensive offerings, Trip.com provides travelers with an efficient and convenient way to plan their trips. As a frequent traveler myself, I can confidently say that Trip.com has proven to be a reliable option time and time again. The platform’s partnership with reputable hotel chains and airlines ensures that users have access to high-quality accommodations at competitive prices. While there may be occasional hiccups in terms of customer service or discrepancies in pricing information, these issues are not unique to Trip.com but rather common occurrences in the travel industry as a whole. It is important to remember that no booking platform is perfect, but what sets Trip.com apart is its commitment to resolving any issues promptly. The decision of whether or not to use Trip.com rests on your personal preferences and needs as a traveler. However, based on my experiences and those of countless others, I can confidently recommend giving Trip.com a try for your next journey. So why wait? Start exploring all the amazing destinations available on Trip.com today and embark on unforgettable adventures with ease!

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Reviews 4.2.

92,672 total

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New York trip ELEMENTS HOTEL

Great trip ,,hotel Elements amazing place to stay great views from room,, free beverages for staying /happy hour free drinks,staff are great too ,,even upgraded our room free of charge,, Times Square on your doorstep also port of authority station …..highly recommended 😎💯

Date of experience : 15 September 2024

Reply from Trip.com

Hi Colin, Thank you so much for your time in leaving this positive review. I am delighted to know that you are satisfied with your stay. Our user-friendly application/website is designed to provide you with a range of options to plan your desired travel or vacation. We will continue to improve our services to ensure that you have the best possible experience with us. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon. Best regards, Kylie Trip.com

Welcome and sincere service by…

Welcome and sincere service by receptionist Mr. Vasanth on duty 15 & 16 September, my two days staycation. The two young Malay women on night duty at the reception were fun and happy people making light hearted greetings with me , an elderly woman over 80 years of age. White Olive dining room also had Aswin, a young Indian waiter of four months from India, so polite and with a lovely smiling face. The hotel was very clean, my hotel room of excellent standard, spacious. Nearby were short walks ( 1-6 minutes) to a long established beach club and a unique restaurant. Thank you for a lovely experience.

Hi H L/LIM Dr Lim Hsiu Lien, Thank you for taking the time to leave us a positive comment. We are delighted to hear that you had a smooth booking experience with us. Your satisfaction is our top priority, and we are committed to providing you with the best possible service. Our user-friendly application/website is designed to provide you with a range of options to plan your desired travel or vacation. We will continue to improve our services to ensure that you have the best possible experience with us. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon. Best regards, Ariana Trip.com

New Hotel in Ipoh

Its brand new hotel and I am satisfy with the room condition. Here i would like to give suggestion to hotel to make customer more convenience: Add on 1 dustbin in room, need a chair, towel hooks in bathroom. Soundproof is not that good and can hear clearly those vehicle passing by. Location is very quiet and dark during night time.

Date of experience : 13 September 2024

Hi Zen Lee, Thank you for taking the time to share your valuable feedback with us. We genuinely appreciate your effort in detailing your hotel experience. Your satisfaction is our top priority, and we are committed to delivering the best possible experience for our customers. Rest assured, your feedback will be forwarded to the relevant department for consideration and improvement. Once again, thank you for your support. We look forward to serving you on your next journey with us! Best regards, Celine Trip.com

Trip.com Help us to claim refund ticket…

Trip.com Help us to claim refund ticket air Batik Air Singapore - Jakarta Our previus flight Lisbon -Abu Dhabi by Etihad have been delayed, so we missed flight Abu Dhabi - Singapore and the flight was diverted 1 day later. Even though we also had tickets Batik Air Singapore - Jakarta. So we cancel our ticket n buy new ticket .

Date of experience : 04 September 2024

Hi sila soekotjo, We appreciate the time you've taken to share such a positive review. Your decision to express your experience with our customer support means a lot to us. It is important to note that we continuously strive to deliver unparalleled customer experiences. Your feedback inspires us to maintain our best practices and surpass the expectations of our valued customers. Once again, thank you very much for choosing us, and we hope you have a great day. Best regards, Avery Trip.com

Always the best❤️ Whether you wish to…

Always the best❤️ Whether you wish to book in advance or sudden booking The customer service is also top noch.. you won’t feel unassisted.. same as good as you are booking direct and most cases even better!! Now almost never do booking without trip.com

Hi Indry Nasution Larsen, We greatly appreciate the time you've taken to share this review. We are delighted to hear about your positive experience with our customer support team. We deeply understand the importance of delivering exceptional customer service, and we strive tirelessly each day to provide an unmatched experience for our customers. Your feedback is an inspiration for us to continue our unwavering commitment to providing the best services and exceeding the expectations of our valued customers. Once again, we express our gratitude for choosing us, and we sincerely hope you have a truly fantastic day. Best regards, Kylie Trip.com

We typically steer away from group…

We typically steer away from group tours, BUT our guide was absolutely amazing and ensured that everyone in group moved together and informed. She took us to spots that general tourist would not know and shared vast amount of historic facts and stories. Highly recommend.

Date of experience : 17 August 2024

Hi Michael Foley, We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us. Best regards, Riley Trip.com

High potential company

1. Started to book with trip.com 3-4 years ago and their customer service is very responsive on the chat box section. 2. The customer service is able to handle inquiries and concern professionally and helpful manner. Definitely reliable when it comes to booking a trip with them, regardless flight or stay. 3. Their loyalty program is worth it and the reward ecosystem of leaving review or writing a trip post is growing strong. 4. Ai build in is innovative in planning trips but could be better in years to come. 5. The next stage of the company should go for is global e-wallet payment gateway and allow user to gamify flight schedule or duration in a fun and interactive way.

Date of experience : 18 September 2024

Hi Hay C, Thank you for the time to leave this lovely review. I appreciate that you shared with us the experience you had with our customer support. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and exceed our customer's expectations. Again, thank you for choosing us and please enjoy your day to the fullest. Best regards, Skylar Trip.com

Excellent service with outstanding customer support.

Most travel sites are similar. They offer similar search results and prices. But a few things puts trip.com apart. First, they are the only ones who consider all Chinese flights and hotels. They handle mixing Chinese and foreign passengers marvelously, offering the relevant name and ID fields. They are the only ones who get the right room number recommendation when traveling with small kids. And their customer service is just miles apart from everything else out there. Their support team is really the reason I keep coming back. Short waiting times and immediate help at the first call level. Keep it up, and you'll keep me as a loyal customer.

Date of experience : 12 September 2024

Hi Julian, Thank you for your detailed feedback! I am ecstatic to hear that you are satisfied with our service. Please know that we always aim to provide the best customer experience possible. Also, remember that we are always here to help you in any way possible. Thank you for taking the time to write this review. Again, thank you, and have a great day! Best regards, Promino Trip.com

By mistake I’ve made hotel reservation…

By mistake I’ve made hotel reservation in Geneva but indeed I need in Turin Italy with same hotel name , fortunately Trip.com tried to get me my fully money back even that was difficult to return back . So this is trusty company we relay on during business travel . Thank you

Hi MAHMOUD/KROUMA, Thank you for taking the time to share your feedback with us. We greatly appreciate your effort and time in writing us a review. Our team is dedicated to providing our customers with the most engaging and pocket-friendly deals in the market. We advise you to continue using our app/website, as you might just find a deal that precisely matches your needs. Once again, thank you from the bottom of our hearts, and we hope you enjoy the rest of your day. Best regards, Elizabeth Trip.com

Cancelling flights

Cancelling flights, take ages to refund, you won't get any solution until they give you a manager which will take hours. The little you save using their "service" is not worth the time and money you will eventually lose by having to ask those incompetents for a refund and buying new tickets with an actual airline instead of 3rd party crap. Plus the time spent going to Airhelp. AVOID AT ALL COSTS.

Date of experience : 17 September 2024

Dear Geoffrey Nacinovic, Thank you for bringing this to our attention. We apologize for the negative experience you had with us. Kindly know that we will double-check the situation and contact you directly. We take customer service very seriously and we will take the necessary steps to ensure we improve our customer service skills. Thank you for your feedback and we hope you continue to have a pleasant experience with us. Best regards, Angelina Trip.com

Great offers with affordable prices

It offers me many great affordable package and options. The app is easy to navigate too and I can easily book for both my family or a group of friends. However there are many old hotels with current situation being seriously degraded but still remains nice picture ... just a friendly reminder for you to double check on Google Maps Just wonder if I book in advance by my credit card how ensured I am to secure all my private information?

Date of experience : 10 July 2024

Hi Huyền Lương Khánh, We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us. Best regards, Morgan Trip.com

Everything about the hotel is great

Everything about the hotel is great. Great location. Room is new and bicely furnished....very Clean and comfy . Facilities are great. Hotel staffs were great. Breakfast buffet was awesome. Quality and tasty food. Great place to stay if you want to experience KL. Lrt is just walking distance from hotel. Plentybof shops around the hotel.

Date of experience : 14 September 2024

Hi NINAz, Thank you so much for your time in leaving this positive review. I am delighted to know that you are satisfied with your stay. Our user-friendly application/website is designed to provide you with a range of options to plan your desired travel or vacation. We will continue to improve our services to ensure that you have the best possible experience with us. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon. Best regards, Morgan Trip.com

People are still helping!

Some amenities of hotels don't correspond with the details on Trip.com... But the booking process is easy to manage. If there is any uncertainty, you can phone in and have a conversation. No AI-function beats a good question-and-answer conversation!

Date of experience : 16 September 2024

Hi CHRISELLE/WOLFAARDT, Thank you for taking the time to leave us this comment, and your feedback is much appreciated. Here at trip.com, we are continually working to improve our listings and your insights are invaluable in that effort. We are glad that you have enjoyed a smooth booking experience. Your satisfaction is a great boost for us to keep improving our service. Our user-friendly application and website will also help provide a range of options you can select from to plan your desired travel or vacation. We look forward to embarking on a beautiful journey with you soon. Have a nice day. Best regards, Madeline Trip.com

Easy to book

Easy to book. Refund quick and full, allayed anxiety re unreturned fund. One instance, why did you block my payment from a booking after I have booked 6-7 reservations. I had to call to Make you unlock my payment.

Hi Stephen Huang, Thank you for taking the time to offer your valuable feedback. We are delighted to know that you are satisfied with our service, and we appreciate your kind words. At Trip.com, we are dedicated to offering the best possible customer service experience, and your feedback is extremely valuable to us. We are excited about the prospect of providing you with outstanding service in the future. Best regards, Jasmine Trip.com

Easy and reliable

We travel a lot as I'm retired and use Trip.com as our preferred app. Apart from ease-of-use, the experience we've had with updates, refunds and benefits from the loyalty program has been faultless.

Hi Vincent, Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated. I am glad to know that you have enjoyed a smooth booking experience. Your satisfaction is a great boost for us to keep improving our service. Our user-friendly application and website will also help provide a range of options you can select from to plan your desired travel or vacation. We look forward to embarking on a beautiful journey with you soon. Have a nice day. Best regards, Madeline Trip.com

Room spacious and very clean Location very strategic near lrt masjid jamek But surrounding hotel area you will feel not comfortable, lots of homeless& beggar

Hi NOR ALIZA/MOHAMED ALIAS, Thank you so much for your time in leaving this positive review. I am delighted to know that you are satisfied with your stay. Our user-friendly application/website is designed to provide you with a range of options to plan your desired travel or vacation. We will continue to improve our services to ensure that you have the best possible experience with us. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon. Best regards, Avery Trip.com

The most bizarre check-in (ultimately…

Prices were reasonable given the super short term purchase but it was with a layover. Tickets were received after exactly 24h from purchase. When trying to check in online via trip.com: only their "Smart Check-in" option was available for the price of 3.30chf which consisted of ordering the boarding pass to be sent my email 12h before take-off. I put my credit card details and the last page was "Your option is sold out", whatever that means. I will need to do an in person check-in at the counter, likely for extra costs.

Hi Mr. Mihai Dricu, Thanks for taking the time to explain the issue to us, and I hope we've resolved it for you. If you need any further assistance, please don't hesitate to contact us - we're always here to help. Have a great day! Best regards, Promino Trip.com

customer service sucks!!!

customer service sucks! due to their webpage bug their booking application connected middle name of my son with his last name and they sent me incorrect booking reservation. the chicky clerk called me to tell me that the fees would be applicable to correct THEIR system mistake. I told him I should not be paying for their system mistakes and to fix the mistake as they should. I contacted Easyjet and they fixed the problem within minutes. This is a rigid Chinese company with rigid rules and I wouldn't exclude that they bugged the system intentionally to extort extra money from the clients. I dealt before with other companies and usually this issue is solved within 5 minutes. AVOID trip.com. Book directly with the carrier

Dear abc def, Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this concern. Best regards, Morgan Trip.com

Ilane was truly outstanding in her…

Ilane was truly outstanding in her diligence, honesty and promptness. She took my case in her own personal care and resolved it to my full satisfaction. You need to have all case managers like Ilane in your organization to be a successful company. Once again my heartfelt gratitude to Ilane for her great cooperation and efficiency.

Hi Ferdous , Thank you for taking the time to offer your valuable feedback. We are delighted to know that you are satisfied with our service, and we appreciate your kind words. At Trip.com, we are dedicated to offering the best possible customer service experience, and your feedback is extremely valuable to us. We are excited about the prospect of providing you with outstanding service in the future. Best regards, Alexandra Trip.com

I used trip.com to book an earlier…

I used trip.com to book an earlier flight from Prague to London on British Airways. My original flight was leaving at 22:00 on 19 September my new flight 14:00. It looked like a solid booking until I received the confirmation for 19 October!!! Now they’re only offering to refund $12.70 out of the $246.50 I paid. This is a massive scam! They are claiming that the $91 baggage fee is non refundable. They are claiming a $33 non refundable carrier fee. Trip.com has now lost any further business from me and I will make it my mission to spread the word about their despicable cancellation policy.

Dear Philip Robert, We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter. Best regards, Alexandra Trip.com

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Reviews 4.2.

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It seems like scam

It seems like scam. We bought the tickets yesterday, today received the message that flight was cancelled and that we can change the flight. But following the link to change the flight it says it is not possible due to the cancellation policy. When you click on the cancellation policy it states that the tickets could be changed only the day before we received the message! Absurd! Around 300 euros disappeared?

Date of experience : 18 September 2024

Reply from Trip.com

Dear Adamitto, We appreciate your effort in notifying us about this issue. We sincerely apologize for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is greatly appreciated, and we are treating it with utmost seriousness. We thank you for your patience and understanding regarding this matter. Best regards, Madeline Trip.com

My only trusted 3rd party booking app

My only trusted 3rd party booking app. This is app is very reliable, convenient and gives affordable options. Their reward program is amazing. You get to have 2 lounge access.

Date of experience : 12 August 2024

Hi Christian Ibanez, Thank you very much for your comment. We are delighted to learn that you had a seamless booking experience. Your satisfaction motivates us to keep improving our services. Our user-friendly application and website are designed to offer a diverse range of options for you to plan your desired travel or vacation. We sincerely appreciate your continued support, and we're excited to serve you on your next journey with us. Wishing you a fantastic day. Best regards, Layla Trip.com

Never again

No confirmation after booking a flight but the money is taken from my account. The customer service told me i have no booking so bought a new ticket and discover i really had one beforehand. Chinese company based in Singapore, no office in France and think it's the same anywhere else.... No way to be paid back in case of problem.

Date of experience : 18 August 2024

Hi Bruno P., Thank you for your feedback. I apologize for any unsatisfactory service you received from us on your reservation. Please be guided that this is not the service we want you to receive from our side. We are here to help you in any way possible. I've contacted you directly to get your booking details, and please make sure to provide your correct 11-digit Trip.com booking number for further assistance. Rest assured that your concerns will be addressed accordingly. Thank you so much for your kind understanding. Best regards, Catherine Trip.com

Searched and booked flights from UK to…

Searched and booked flights from UK to Spain. Price was far cheaper than all over sites and tickets and confirmation all received fine, will recommend.

Date of experience : 14 September 2024

Hi Chris , Thank you so much for your comment. We appreciate your time and effort in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app, and you might find a deal that suits your needs. Again, thank you, and have a great day. Best regards, Evelyn Trip.com

Disaster hotel…

You were very helpful with contacting the hotel regarding a refund for our bad experience even though hotel still refuse it ! I just hope you don’t recommend this hotel oasis in future as it should be condemned with the pictures I have of it !

Date of experience : 08 September 2024

Hi Mrs Sandra Thayers, I sincerely appreciate the time you took to provide this lovely review. It means a lot to us that you shared your experience with our customer support. Please be assured that we are constantly striving to provide the best possible customer experience to all of our valued customers. Your feedback serves as a great source of motivation for us to continue implementing our best practices and exceeding our customers' expectations. Again, thank you for choosing our services, and I hope you have a truly enjoyable and fulfilling day. Best regards, Kylie Trip.com

My husband and I enjoyed our stay at…

My husband and I enjoyed our stay at Larkspur Landing. The room was comfy, with the right amenities. Our room was clean and we liked the breakfast options they gave us as well. My husband liked the staff and said one particularly was very friendly. We will probably come back if we plan a trip again in this area.

Date of experience : 15 September 2024

Hi Elizabeth/Rosa-Castillo, Thank you for taking the time to leave us a positive comment. We are delighted to hear that you had a smooth booking experience with us. Your satisfaction is our top priority, and we are committed to providing you with the best possible service. Our user-friendly application/website is designed to provide you with a range of options to plan your desired travel or vacation. We will continue to improve our services to ensure that you have the best possible experience with us. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon. Best regards, Emilia Trip.com

very good customer experience, be able to solve the matter very effectively

Maxwell was able to resolve the matter that other gave up. He consistent press for a good outcome for the client with constant follow ups and status update. Impressive customer service

Date of experience : 17 September 2024

Hi Zhao Yin Chen, Thank you for taking the time to leave such a positive review. We truly appreciate you sharing your experience with our customer support. Please be aware that we are dedicated to consistently delivering exceptional customer experiences. Your feedback serves as a strong motivator for us to maintain our best practices and go above and beyond to exceed our customers' expectations. Again, thank you for choosing us, and we hope you have a wonderful day. Best regards, Morgan Trip.com

So easy to use

Impressive range of products and prices. Put together with an easy-to-use website, makes the entire process of booking your trip very customer friendly and easy to understand.

Hi RIH, Thank you very much for your comment. We are delighted to learn that you had a seamless booking experience. Your satisfaction motivates us to keep improving our services. Our user-friendly application and website are designed to offer a diverse range of options for you to plan your desired travel or vacation. We sincerely appreciate your continued support, and we're excited to serve you on your next journey with us. Wishing you a fantastic day. Best regards, Jasmine Trip.com

I frequently use Trip.com to plan my…

I frequently use Trip.com to plan my trips, and every time, my experience has been excellent from start to finish. The app makes everything smooth and hassle-free, from booking flights and hotels to checking local transportation options. I find the interface easy to navigate, and the real-time updates are incredibly helpful, ensuring I am always informed about my trip. The customer service is prompt and efficient, addressing any concerns quickly. Overall, Trip.com provides a seamless experience with great features, making travel planning stress-free and enjoyable. I highly recommend it for anyone seeking a reliable travel platform.

Hi SOE HLAING/TUN, Thank you for taking the time to leave us a positive comment. We are delighted to hear that you had a smooth booking experience with us. Your satisfaction is our top priority, and we are committed to providing you with the best possible service. Our user-friendly application/website is designed to provide you with a range of options to plan your desired travel or vacation. We will continue to improve our services to ensure that you have the best possible experience with us. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon. Best regards, Ella Trip.com

Cannot be worse

If you are alone, yes you can book here, if you are a family more than 5 please do not, a lot of hazards and problems to overcome, separated seat to different carriage, and arranged a 2 year child to a carriage far away from adult, no. 6 and no 11 carriage, is near? All changes and cancellation required to pay more.... I won't use again.

Dear TAI c H, Thank you for notifying us about this issue. We apologize for any inconvenience caused and assure you that we will check it further and contact you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter. Best regards, Ariana Trip.com

I frequently utilize this website for…

I frequently utilize this website for booking reservations. My travel plans tend to be flexible, allowing for a spontaneous approach. I haven't encountered any issues with the reservation process so far. The website has consistently met my needs efficiently and reliably. I highly recommend its services for hassle-free travel arrangements.

Hi JUTATIP/MEEMAK, Thank you for taking the time to leave us a positive comment. We are delighted to hear that you had a smooth booking experience with us. Your satisfaction is our top priority, and we are committed to providing you with the best possible service. Our user-friendly application/website is designed to provide you with a range of options to plan your desired travel or vacation. We will continue to improve our services to ensure that you have the best possible experience with us. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon. Best regards, Layla Trip.com

Misleading Info and Zero Support

Misleading Info and Zero Support - Avoid! Trip.com completely ruined my trip. Three hours before my flight, I got a call saying it was ADJUSTED by an hour, but when I arrived, EasyJet said check-in was closed, and I missed the flight. Trip.com provided no help and refused to cancel my return flight. I also lost my accommodation and car rental due to their error. Terrible service and zero support – avoid using them!

Date of experience : 16 September 2024

Dear Diyar Harki, We appreciate your effort in notifying us about this issue. We sincerely apologize for any inconvenience caused. We will check it further and contact you directly. Your feedback is greatly appreciated, and we are treating it with utmost seriousness. We thank you for your patience and understanding regarding this matter. Best regards, Skylar Trip.com

There’s no problem with the hotel…

There’s no problem with the hotel booking but at the same time I used to book high-speed rail ticket from trip.com too. Your system is totally bullshxt, didn’t get any notification when our trip was canceled earlier a day ago, and we got that information only when we already arrived the station and it’s almost 10pm. That’s totally a mess for us since it’s a train from Hk to Chinamainland and we are foreigner. Since then we have to rearrange everything because all the tickets were sold out!!! We had to go to Shenzhen with our two big luggage and walk through all the customs and luggage check, and finally bought a train ticket to Guang zhou, and this took us 3-4 hrs! Really feeling “grateful” to have this big surprise for us, rubbish services and will never use this again.

Dear Tan, Thank you for bringing this to our attention. We apologize for the negative experience you had with us. Kindly know that we will double-check the situation and contact you directly. We take customer service very seriously and we will take the necessary steps to ensure we improve our customer service skills. Thank you for your feedback and we hope you continue to have a pleasant experience with us. Best regards, Ellie Trip.com

Book now , pay later in booking option

It has come to my attention that Trip.com lacks the "book now, pay later" option in its booking process. This can be inconvenient for customers who may find a better deal on the same platform after making a booking. The cancellation and rebooking process can be time-consuming, and customers may have to wait for a bank refund. Additionally, Trip.com has hidden fees such as cleaning charges that are only revealed after payment. In contrast, Agoda offers a superior booking experience with transparent pricing and a "book now, pay later" option. It would be beneficial for Trip.com to implement similar customer-friendly features to enhance user satisfaction and loyalty.

Date of experience : 10 September 2024

Dear KOK HOO/CHEONG, Thank you for reaching out to us. We sincerely apologize for any inconvenience you may have encountered. We understand the importance of providing a seamless and enjoyable experience for our users. Please be assured that we will check it further and reach out to you directly. Your feedback is highly appreciated, and we thank you for your patience. Once again, we apologize for any inconvenience caused and appreciate you bringing this matter to our attention. Best regards, March Trip.com

Customer service agent

Customer service agent, Joyce, and duty manager, Selene, were able to help me in cancelling my booking and made sure that my bookings were cancelled

Hi Cass, Thank you for taking the time to provide this wonderful review. I am grateful that you shared your experience with our customer support. We are dedicated to delivering exceptional customer experiences, and your feedback serves as a great motivation for us to maintain our high standards and go above and beyond to meet our customers' expectations. Once again, we appreciate your choice in selecting our services, and we hope you have a fantastic day ahead. Best regards, Kaitlyn Trip.com

Fight from KUL to URC

6 of us booked a trip to Urumqi, flying via Fuzhou. We chose Xiamen Airline. While booking the tickets, we were forced to break our booking into 4pax and 2 pax because the airline doesn't allow booking exceeding 5 pax. After a few days, we were told the flight via Fuzhou has been cancelled. As all our ground arrangements have been made, we opted to fly via Xiamen instead of a refund. Having made the changes, the seats selection we unavailable and we had to endure seats at the last few rows of the flight with the aisle seats we wanted unavailable. On the return leg, we flew via Fuzhou as what we have booked. However, our selected seats were again given away. We contacted Trip customer service hoping that at least for the flight from Fuzhou to Kuala Lumpur, the seated we selected would at last be available. We were even given assurance by Trip agent that it would be made available. However upon checking in, we again we not given our selected seats. Given a choice, I wouldn't want to place our trust on Trip. It has been rather disappointing.

Date of experience : 12 September 2024

Dear VASANTHAN, M K VALASALAN, Thank you for taking the time to contact us. We sincerely apologize for any inconvenience you may have encountered. Please be assured that we will investigate the matter and reach out to you directly. We value your feedback and appreciate your patience. Thank you again for bringing this to our attention. Best regards, Natalie Trip.com

Convenience at its best

Browsing of flights, hotels, attractions all together in Trip.com. Also with price comparisons and reviews to help you make considerations. Convenience at its best.

Hi Karls Tan, We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us. Best regards, Alexandra Trip.com

A comfortable stay at the heart of Brussels !

It was a comfortable stay for four nights at this centrally located hotel with ready access to all attractions in Brussels city center.

Hi AHMED NASR, Thank you for taking the time to leave us a positive comment. We are delighted to hear that you had a smooth booking experience with us. Your satisfaction is our top priority, and we are committed to providing you with the best possible service. Our user-friendly application/website is designed to provide you with a range of options to plan your desired travel or vacation. We will continue to improve our services to ensure that you have the best possible experience with us. Thank you once again for choosing Trip.com, and we look forward to embarking on a beautiful journey with you soon. Best regards, Madeline Trip.com

Cheaper price compare other apps

Cheaper price compare other apps. But please give more reward or discount for diamond+ member 😊

Hi FERDI AJIERO, Thank you so much for your feedback. We appreciate your time and effort in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app/website, and you might find a deal that suits your needs. Again, thank you, and have a great day. Best regards, Emilia Trip.com

It was really nice trip around China

It was really nice trip around China. I was looking for affordable places to stay in Tianjin and in Zhangjiajie Trip.com overcomes my expectations giving good advices. Trip.com also helped me to buy air ticket from Tianjing to Zhangjiajie. Really smooth service.

Hi DondukovArtyom, We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day. Best regards, Elizabeth Trip.com

Trip.com Review - Has Anything Changed in 2024?

If you're looking for budgeted discounts as a traveler, trip.com might just be the best fit for you when it comes to discounted accommodations. From a wide selection of travel-based packages, this review will help you decide whether you can score epic deals on your next adventure.

If you're scavenging the internet in a travel planning frenzy, you probably feel overwhelmed by what's being offered. There are so many ads, so many websites, and so many options!

Where is one of the only places I browse? Trip.com. This good oldie can help you piece together an epic holiday—it sure has in the past for me.

Top-notch destinations, tedious transportation, and many accommodations are just a few things you must choose between when planning a trip. Sorting through all those travel-related details can feel exhausting, and it can take a lot of work to get everything right.

That's where platforms like Trip.com come in. Coined as a convenient, all-in-one travel platform, you expect to have an easy time planning.

But how can you be sure you're getting the best deals? And do you know if it's even reliable? Is it better than travel deal sites like Priceline , Fareportal , and Momondo ?

Whether you're hunting down a budget-friendly vacation or a month-long backpacking trip, let's find out whether Trip.com should be the go-to platform that'll help you figure out all your trip plans...

What Is Trip.com?

Trip.com offers many travel-related booking services like flights, accommodation, and transport options. It also covers all-in-one packages and deals on attractions and activities for a convenient experience.

With everything all in one place, the platform makes things easy by narrowing down your search time.

Operating all over the globe, including over 200 countries and regions, you can find something tailored to your travel style in the destination you're looking for.

Trip.com boasts 24/7 support, advice, and assistance for any travel-related concerns.

And with a relatively easy-to-use setup, this travel platform is a popular option among the competition. What sets Trip.com apart? Many people say it's the deals and promotions, especially on hotels and flights.

How Did Trip.com Start?

Gone are the days of flipping through the pages of travel books, calling flight companies, and scavenging your purse for your tickets.

Nowadays, platforms like Trip.com make travel planning hassle-free. But who even started it?

Trip.com sprung out from Ctrip Group's urge to provide the global travel community with solutions. Founded in 1999 in Shanghai, China, it's since become a leading travel booking website.

This convenient platform allows customers to enjoy booking and planning services in one spot.

How Does Trip.com Work?

Trip.com's simple layout allows travel enthusiasts to search, compare, and book their desired vacation. You can find bargains on tours, tickets, rental cars, trains, flights, hotels, and packages.

Here's how it works:

Search – Take a look at the various options you have. Simply enter a destination, then select your travel dates. After finding what works for you, research flights, activities, and accommodations.
Compare – Weigh up the list of options. Don't forget to consider prices, amenities, and other information that could affect your trip.
Book – Once you've got the details set in stone, it's time to click confirm! Enter your personal information and payment details at the checkout, and you've booked! After that, check your emails for your flight itinerary, hotel information, or other trip details.
Customer support – Don't be afraid to ask for help if you have any doubts. With 24/7 access, you can rely on the customer support team for anything.

Does Trip.Com Have a Mobile App?

Yes, Trip.com has a very easy-to-use mobile app. I was using Trip.com when it was still Ctrip, and even back then, the app was super helpful.

I'm someone who doesn't like to do a lot of important tasks on their mobile—I like to feel and look at having all the info on a large desktop screen. That being said, I've booked through the Trip.com app and haven't had any issues.

Why Is Trip.com So Cheap?

Now that you've scanned this popular travel platform, you're probably wondering why the prices are so affordable. Compared to other travel booking websites, the prices don't make sense.

So, why won't Trip.com put a dent in your wallet? Let's find out:

Trip.com is part of a massive online travel agency, Ctrip Group, which allows them to score much lower prices. This means it can get customers better discounts on airlines, hotels, car rental companies, etc.
The competitive prices can change in real time, according to supply and demand. Known as dynamic pricing, Trip.com offers travel services that adapt to the current market.
Thanks to its 20 years in business, Trip.com has managed to form partnerships with airlines, hotels, and other services. This platform can offer exclusive discounts and special deals to its customers. The deals are something that makes it stand out to budget travelers and backpackers.

Is Trip.com Reliable?

So now you know how it works, but is Trip.com legit? Having been in the travel industry for over 2 decades, this travel platform has built up a decent reputation.

With 24/7 customer support, people tend to rave about the convenience of having a solution just a phone call away.

Plus, as it's part of the Ctrip Group, Trip.com is included as one of the biggest online travel agencies. This association ups its credibility and reliability, resulting in higher reviews as a secure booking platform.

Whether it's your first time traveling or you're a newcomer to budget trips, you can get peace of mind knowing that you haven't been ripped off.

Trip.com even uses encryption technology to keep people's information safe and protected. Thanks to these modern services, you don't have to worry about your sensitive information or payment details being leaked.

Cancellation Policy of Trip.com

Trip.com's cancellation policy can vary greatly depending on what you're looking for. There are some flight deals or hotel bookings that you can get free cancellation policy with. That being said, it varies greatly.

I've broken it down into the 3 main booking types and what you can expect if you need to cancel your plans.

Flights : When it comes down to flights, some airlines may charge a cancellation fee. In fact, some airlines may even charge up to 100% of the ticket price. So, make sure you review the fine print before booking!
Hotels : Depending on the hotel, the cancellation policy can vary significantly. Like flights, some hotels can even take up to 100% of the total price, so don't book without reading the details.
Rental cars : In most cases, there's no extra fee for cancellation. The only catch is the time period. Be sure to check out the specific cancellation details for each provider.

The Good and the Bad of Trip.com

Comprehensive Services: Trip.com is one of the most comprehensive travel booking sites. From flight tickets and hotel stays to vacation packages and car rentals, you can seamlessly book various travel services. Plus, it often offers a better price compared to similar competitors.
User-Friendly Interface: The platform's intuitive design ensures even the most tech-averse users can easily navigate the site, making the booking process simple and straightforward.
Round-the-Clock Support: Travel mishaps don't stick to a 9-5 schedule, nor does Trip.com. Its 24/7 customer support means you're never alone, even during those unexpected mid-journey hiccups.
Limited Personalization: While Trip.com provides a broad array of options, the depth of personalization sometimes leaves something to be desired. Depending on your travel dates and preferences, you might not always find the travel experience you're hoping for.
Availability Issues: Because of how popular the booking system Trip.com is, there are instances when desired accommodations or flights might be booked out.
Hidden Costs: The allure of a great deal can sometimes be overshadowed by additional fees. Charges for baggage, service, or other add-ons may not be immediately visible during the booking process, which can result in unexpected costs down the line.

Trip.com Rewards Program

You heard that right... Trip.com has a rewards program. This loyalty program is similar to Expedia's rewards, another considerable competitor in the market.

Calling all new users to Trip.com! If you're looking for more ways to save money while using Trip.com, signing up for the free rewards program is the way. And, depending on how much you book through Trip.com, you can benefit more!

The rewards program has 4 tiers: Silver, gold, platinum, and diamond members. You'll get access to more benefits as you move up in the tiers. And once you sign up, no matter your tier, you'll start earning "Trip Coins" that you can spend like money.

I've attached a screenshot from Trip.com's website that'll give you a better idea of the perks of each tier...

Trip.com rewards program to help booking next flight and other travel bookings

What Are Others Saying?

There are a lot of mixed reviews online. Some are overwhelmingly positive, while some customer reviews are so angry they want to give a 0-star rating. Let's break down the main points people are talking about online.

Many of the people who've left positive feedback talk about receiving acceptable resolutions to problems after speaking with Trip.com's customer service. Other customers say the website is easy to navigate, making the overall experience less stressful!

In contrast, the customers who wrote 1-star reviews contradict the positive reviews about terrible customer service experiences. Others complain about an inconvenience they experienced while on vacation where Trip.com did not help them with a good resolution.

My Personal Experience

I'm giving Trip.com a pretty decent rating—see below. But why? Well, I used it very often while living in China and traveling around Asia. I had minimal issues with it.

As I mentioned above, I really enjoyed my experience using the phone app. It made mobile bookings easy, and I found all my tickets without hassle.

I've booked several types of reservations with Trip.com, including cheap flights between Asian countries, train tickets between mainland Chinese cities, and discount hotels in a couple of Asian cities.

I did run into some hiccups with my bookings but I had an okay time with customer service. Yes, sometimes it was frustrating because the worker's English wasn't stellar, but they got me what I needed. Whether it was a refund or changing my flight tickets for a fee, I could do it by calling its 24/7 customer support line!

That said, I don't use it as often when traveling around North America or Europe!

Is Trip.com Worth It?

I think Trip.com's offerings are valuable enough for most travelers, whether for budget travel or a business trip, that you should browse the site whenever you're trying to plan your upcoming trip.

If you're seeking the convenience of having everything in one travel-related platform, then Trip.com is an excellent option. You can easily compare prices and then book flights, accommodation, tours, and transport in one spot.

Whether you're trying to compare pricing and options ahead of time or you're booking a last-minute trip, Trip.com is definitely one of the online travel agencies that you should look into.

Since Trip.com provides discounted prices on travel services, it's a fantastic option for budget travelers and backpackers. Even if you don't end up booking through Trip.com, you can feel good about your purchase knowing you've checked a variety of reliable travel booking sites.

On the other hand, who should skip out on using Trip.com? If you're looking for a personalized trip with specific details, you might not find what you're looking for.

My only words of caution are to make sure that you start searching early to avoid availability issues and check the details for any additional fees!

My Rating: 3.9/5

Budget-friendly, competitive prices
Easy-to-use
Wide variety of services
24/7 customer support
Encryption technology
Restricted personalization
Varied customer support quality
Limited availability on dates, deals, tours, etc.
Extra costs and fees

Other Trip.com Frequently Asked Questions

What are all the types of bookings you can make with trip.com.

You can use Trip.com to secure any of the following:

Airline Tickets: Domestic and international flights across numerous airlines.
Hotels Bookings: From luxury resorts to budget accommodations.
Car Rentals: Vehicles of all types to suit your journey.
Train Tickets: Covering major rail networks in several countries.
Vacation Packages: Bundled deals that include a mix of transport, accommodation, and sometimes excursions.
Attraction Tickets: Skip-the-line passes to popular sights and entertainment venues.
Tours & Activities: Organized outings, from city tours to adventure activities.

What Forms of Payment Does Trip.com Accept?

The platform is designed to be easy to use worldwide, so it accepts a wide range of payment methods:

Credit & Debit Cards: Including major brands like Visa, MasterCard, and American Express.
PayPal: For swift and secure online transactions.
Online Bank Transfers: Available for certain regions and banks.
Payment Via Mobile Apps: Such as WeChat Pay and Alipay.
Instalment Payment Options: Available in specific regions, allowing travelers to pay for their bookings over time.

Does Trip.com Show You Luggage Policies?

For flights booked through their platform, they provide details about the airline's baggage allowance, both for carry-on and checked luggage. This information typically includes weight limits, size restrictions, and any associated fees for excess baggage.

Travel Planning and Beyond!

There's nothing like the feeling of jet-setting off to a new destination, especially when you've put in the time and effort to prepare. Before you start ticking off items in a vacation packing list, skip the unwanted hassles and discover what's on offer with Pilot!

Disclosure : Pilot is supported by our community. We may earn a small commission fee with affiliate links on our website. All reviews and recommendations are independent and do not reflect the official view of Pilot.

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Trip.com has a rating of 1.1 stars from 1,114 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Trip.com most frequently mention customer service, full refund, and credit card problems. Trip.com ranks 490th among Hotels sites.

Service 595
Shipping 354
Returns 448
Quality 504

This company responds to reviews on average within 2 days

“Exceeded Expectations”

I booked a one- way, last minute (emergency) flight. Trip.com exceeded my expectations. There is a phone number to call with any questions or concerns. My ticket was issued fast and I had no issues once I arrived at the airport. Would recommend! Thank you again. A+

“Check-in Negligence”

Unfortunately, my experience with trip.com has been very disappointing. Just a few days before I was supposed to check-in, I received a message saying there were issues with my personal data, which was highly inconvenient since I was out of town and not constantly checking my emails. What's worse is that this issue could have been avoided if they had asked for data confirmation before making the payment, instead of just a few days before the flight. This reflects poor organization and even negligence on their part.Additionally, rather than helping to resolve the issue, they simply blamed the airline without offering any solutions or assistance. This situation has caused a lot of frustration, and as a result, I cannot recommend their services under any circumstances.

Reviews (1,114)

Reviews that mention popular keywords

Dear Ignacio M. Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience. We would love to check your concern. Please follow the below steps for further assistance. 1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at [email protected]. 2. Please include a specific indicator in your email subject line: {Sitejabber}Thank you for your cooperation and understanding. We look forward to your information. Best regards, Promino Trip.com

Hi celine l., We sincerely appreciate you bringing this issue to our attention. Please allow me to apologize for the unpleasant experience regarding your flight experience. Definitely, this is not the service we expect you to receive from our side. Please know that our customer's best interest comes first on our list. Under no circumstance do we want to add any frustrations to our valuable customers. Please be guided that we are committed to supporting you. Our specialists will continue to assist you with your concern. Again, we apologize if we caused any inconvenience to you. Thank you for staying with us. Best regards, Una Trip.com

Dear Karly T. Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience. We would love to check your concern. Please follow the below steps for further assistance. 1. Kindly provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at [email protected]. 2. Please include a specific indicator in your email subject line: {Sitejabber}Thank you for your cooperation and understanding. We look forward to your information. Best regards, Promino Trip.com

Dear margaret r., Thank you for bringing this to our attention. I regret to learn that you have encountered inconvenience. We are sorry for any inconvenience caused to you due to payment failure. Upon checking, I noticed that you have already successfully made a booking in the end and the tickets have been issued. If you still have any other concerns, please feel free to send us a message or email us at [email protected]. We greatly appreciated your understanding and cooperation in this matter. Best regards, Lucia Trip.com

Hello Kids F. Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance. 1. Provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at [email protected] so that we can look into it further. Thank you. 2. Please include a specific indicator on your email subject line: {sitejabber} Thank you for your cooperation and understanding. We are waiting for the next time cooperation. Promino Trip.com

Dear Angel F., I sincerely apologize for any inconvenience caused and deeply regret that the service you received did not meet your expectations. Please rest assured that we are fully committed to providing you with the utmost support and ensuring that your concerns are addressed promptly and effectively. We will promptly escalate your concern to the relevant team for further assistance, and our dedicated specialists will keep you informed of any developments. Thank you for your patience and understanding in this matter. Best regards, Eugenia Trip.com

From the business

Trip.com is a rapidly growing international one-stop travel service provider, available in 20 languages across 27 countries and regions. Trip.com has an extensive hotel and flight network consisting of more than 1.2 million hotels in 200 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe. Trip.com's world-class 24/7 English language customer service as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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Trip.com Reviews

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Reviews 4.2.

92,672 total

Most relevant

New York trip ELEMENTS HOTEL

Date of experience : September 15, 2024

Reply from Trip.com

Welcome and sincere service by…

New Hotel in Ipoh

Date of experience : September 13, 2024

Trip.com Help us to claim refund ticket…

Date of experience : September 04, 2024

Always the best❤️ Whether you wish to…

We typically steer away from group…

Date of experience : August 17, 2024

High potential company

Date of experience : September 18, 2024

Excellent service with outstanding customer support.

Date of experience : September 12, 2024

By mistake I’ve made hotel reservation…

Cancelling flights

Date of experience : September 17, 2024

Great offers with affordable prices

Date of experience : July 10, 2024

Everything about the hotel is great

Date of experience : September 14, 2024

People are still helping!

Date of experience : September 16, 2024

Easy to book

Easy and reliable

We travel a lot as I'm retired and use Trip.com as our preferred app. Apart from ease-of-use, the experience we've had with updates, refunds and benefits from the loyalty program has been faultless.

Room spacious and very clean Location very strategic near lrt masjid jamek But surrounding hotel area you will feel not comfortable, lots of homeless& beggar

The most bizarre check-in (ultimately…

customer service sucks!!!

Ilane was truly outstanding in her…

I used trip.com to book an earlier…

Odysys is now a Cloudbeds company

February 27, 2018

Should I Ask for Reviews on Google or TripAdvisor?

At Odysys, we get this question a lot. Most innkeepers know that asking guests to write online reviews is an essential part of attracting new guests and keeping their brand name strong. Just look at the results of our past Odysys survey: well over half of innkeepers actively solicit reviews for their property. However, many innkeepers are also unsure of which online review platform is the most important to their business. Though TripAdvisor is the big name in the industry when it comes to reviews, Google reviews may provide the best opportunity for direct bookings. Here’s why.

Reviews are SO Important to Bookings

Online reviews have the power to make or break your property. Travelers trust online reviews just as much as they trust reviews made by people they know. 76% of travelers are willing to pay more for a hotel or bed & breakfast with positive online reviews. A simple 1-point increase in your review score can allow you to charge more for rooms while also attracting more guests to your property. If these stats don’t convince of the importance of online reviews, nothing will.

Not All Reviews Are Created Equal

However, not all online reviews are created equal. You are likely getting online reviews across a wide variety of platforms: TripAdvisor, Google, Expedia, Yelp, Booking.com, even Facebook. While these are all important, your main focus should be on receiving a large number of positive reviews on your Google Business Listing.

The simple fact is that Google highly values the reviews made ON Google for your business. These reviews subsequently influence your ranking in the Google map more than those made on other websites. Positive reviews on Google will help you rank higher on the results page. Sure, reviews from Expedia, Booking.com, TripAdvisor, ect. factor into the map rankings on Google. They just don’t matter nearly as much as the reviews made directly on Google.

How It Works

Google has an built-in system for vetting the reviewer. When someone leaves a review on Google, Google already knows all about the reviewer. Reviewers have to be logged into Google to leave a review. Therefore, Google knows if they’ve left other reviews, if they’ve searched for your property before, and so on. Google trusts this “first party data” more than it trusts “3rd party data” coming in from the Booking.coms of the world.

According to Moz’s study of local search ranking factors, “quantity of Native Google reviews” is a huge factor. Keep in mind they also value:

Velocity of reviews (ie- how frequently reviews are coming in over time)
The sentiment of reviews (ie-positive, negative, etc.)
Keywords in reviews
The actual rating (of course)

How to Get Reviews on Google

So what do you do with all this information? Simply make a point of asking your guests for online reviews, especially for Google reviews. There are many ways you can go about this. You can ask them in person upon check-out, in a “post-stay” email or text, or through a card or note left in the guest room. The most important part is that you are doing it.

Our advice is to always give your guests a choice, such as "Please review us on TripAdvisor or Google.” The truth is that people are more familiar with TripAdvisor reviews and may be more comfortable with leaving a review there, but nudging them towards Google as well is worth the effort. The people who already leave frequent Google reviews will be more than happy to do it and those that don’t know how may even ask.

Lastly, do not copy and paste reviews from one review site to another (or do not ask your guests to copy them from one review site to another). Google is capable of identifying this and can use it as a negative ranking factor. You want the reviews on each site to be individual and unique.

Receiving and managing your online reviews can be a stressful and time-consuming process. Sometimes, it can feel like a full-time job. You have to ask your guests for the reviews, monitor the content and quality of your reviews, and take the time to respond to your reviews, both good and bad . Reviews involve a lot of work but it is work that will pay off in the long run. Always make sure you are asking for your reviews and do your best to steer your guests to Google whenever possible. By focusing on positive Google reviews, you can attract new guests to your property, improve the image of your brand, and help your property rank higher on the search results page.

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Will & Harper review: "Will Ferrell's Netflix road-trip documentary is authentic and moving"

GamesRadar+ Verdict

Not everyone has an A-list pal like Ferrell to help them through difficult times, but his compassionate approach is a welcome model.

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At the heart of this likeable, gently moving Netflix doc is a road trip taken by Will Ferrell and his longtime friend and collaborator, Harper Steele, a trans woman who transitioned later in life. Ferrell embraces his friend’s identity without hesitation, but like many would, he has some awkward questions. So, when Steele decides to undertake the kind of road trip that she’s taken throughout her life, albeit for the first time as Harper, Will (and the cameras) come along too.

The biggest strength of the movie (which premiered at this year’s Sundance Film Festival) is the way that it opens up a dialogue between friends, and makes space for understanding, with Ferrell emerging as a sensitive, empathetic inquisitor.

Director Josh Greenbaum (Kristen Wiig comedy Barb and Star Go to Vista Del Mar, George Lazenby doc Becoming Bond) follows without intruding, or making the route feel too predetermined. It’s a template that you could well imagine working for other subjects in need of friendly, open dialogue.

By its very nature, it’s hard not to occasionally wonder about how far this ‘candid’ doc has been edited and orchestrated – not least in the moments where Ferrell decides to dig into the dress-up box, or at the very beginning of the film when he riffs (amusingly) on the format’s tropes. Meanwhile, a couple of brands are mentioned so frequently as to give the unwelcome whiff of product placement. But when raw emotions are on display, Will & Harper feels authentic – as do Will and Harper.

Will & Harper is in UK cinemas now and will be available on Netflix on September 27.

For what else to watch, here's our guide to the best Netflix movies to watch right now.

I'm the Editor at Total Film magazine, overseeing the running of the mag, and generally obsessing over all things Nolan, Kubrick and Pixar. Over the past decade I've worked in various roles for TF online and in print, including at GamesRadar+, and you can often hear me nattering on the Inside Total Film podcast. Bucket-list-ticking career highlights have included reporting from the set of Tenet and Avengers: Infinity War, as well as covering Comic-Con, TIFF and the Sundance Film Festival.

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The power of Tripadvisor is rapidly diminishing. Google, on the other hand, is stronger than ever , consistently being used by travellers in NZ and Australia as THE place to share online reviews. In fact, 70% of people , when given a choice, decide to share reviews on Google, 15% on TripAdvisor and 15% on Facebook Recommendations *. ‍

Tripadvisor is still a powerful platform that can help you get bookings, but Google reviews is taking the crown as the most influential decision-making tool for most customers.

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The Google Travels website was launched in 2019, pulling together flights, hotels and vacation packages, as well as a variety of trip-planning tools and recommendations , all on one page. The features are also available in Google Search and Google Maps, making Google Maps more of a super-app for travel, dining, events, spa appointments, and more. On top of that, Google can often proactively ask people for a review when it has seen your phone has visited a certain business. ‍

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Movie Review

Will & harper docu goes on transgender road trip with will ferrell.

Harper Steele and Will Ferrell in Will & Harper.

As the rights and acceptance of the LGBTQ+ community have expanded over the past 50 or so years, one part of that group, transgender people, has found it more difficult to be considered a normal part of society. Every new instance of putting the story of a transgender person on screen, whether fictional or real, increases their exposure to those who might never have encountered them before.

That makes a documentary like Will & Harper (a title which seems to take inspiration from the groundbreaking TV series Will & Grace ) valuable. The fact that the “Will” in the title is comedian/actor Will Ferrell helps, as he and longtime friend, Harper Steele, embark on a road trip across the United States soon after Harper reveals her transition from a man to a woman.

Harper, who met Will while they were both at Saturday Night Live in the late '90s/early 2000s, decided at the relatively older age of 59 that she could no longer pretend to be someone she wasn’t. The idea of the road trip – and of filming it – came about so that the friends could reconnect, learn more about each other given the momentous change, and do a lot of the things that Harper enjoyed doing by herself prior to her transition.

Director Josh Greenbaum and his crew attach a camera to the hood of Harper’s old Jeep Wagoneer to record her and Will's conversations as they traverse many states, starting in New York and heading west. Their connection to SNL means that many of the show’s current and former stars show up in one form or another along the way, including Tina Fey, Seth Meyers, Tim Meadows, Lorne Michaels, Molly Shannon, Kristen Wiig, and Will Forte, among others.

While their love and respect for Harper is obvious, Harper has trepidation over how strangers in middle America will react to her. The presence of Will (and the cameras) gives her perhaps easier acceptance than someone not traveling with a famous person, but there are still more than a few uncomfortable stops, particularly when they get to the South (Texas does not come off well, but surprisingly Oklahoma does).

Those scenes with everyday Americans are interesting (if occasionally a bit contrived), but the heart of the film is the friendship between Will and Harper. Their conversations range from silly to heartfelt, but there is a genuineness to them that can’t be faked. Harper invites Will to ask her any questions he has about her transition, resulting in insightful – and, often, funny – answers. Their friendship was clearly already strong, but it gets palpably stronger during the 17-day journey.

There are a lot of messages one could get from a film like this, but it’s notable for how apolitical it is. Will and Harper have encounters with Eric Holcomb, the Republican governor of Indiana, as well as a few people wearing MAGA hats, but their positions on transgender people goes unremarked upon. The friends gently correct people who mis-gender Harper, but they never express any animosity towards them. It’s a movie about exploration, with education as a side benefit.

While it might be too strong to say that Will & Harper is a world-changing film, it adds another layer to the story of transgender people as a whole. It also shows the unconditional love between two friends, a lesson that is heartening in divided times.

Will & Harper is now playing in select theaters; it will debut on Netflix on September 27.

TV Reunion News

Stars of dallas tv show return to southfork ranch for grand reunion.

Fans of the iconic TV soap opera Dallas will get a chance to be up-close-and-personal with some of the show's stars during the Southfork Experience, a three-day event to be held at the iconic Southfork Ranch in Parker.

Taking place October 25-27, it will consist of a variety of events, including a VIP Cocktail Reception at Renaissance Dallas Richardson Hotel, a meet-and-greet at Southfork Ranch, a chance to break bread with the actors, and more.

Led by actress Sheree J. Wilson, who played April Stevens on the original run of the show (which ran from 1978-1991), the event is scheduled to include appearances by stars like Linda Gray, Steve Kanaly, Patrick Duffy, Charlene Tilton, Audrey Landers, Jack Scalia, Jenilee Harrison, Joan Van Ark, Cathy Podewell, and Christopher Atkins.

While some of the cast members have returned to Dallas over the years, it's rare to see a gathering of this size or scope.

In addition to the meet-and-greet, guests can purchase an additional ticket to join the celebrities for a full-blown Ewing BBQ on October 26, which will include a concert by Josh Henderson (who played J.R. Ewing’s son in the Dallas reboot series from 2012-2014) and a live auction, with proceeds benefiting Yellow Rose Gala Foundation for Progressive Multiple Sclerosis research.

There will also be a brunch with cast members on October 27, as well as tours of the property.

This represents the first big event involving the Dallas stars since a 40th anniversary reunion in 2018 — one that earned national attention, so don't go thinking this is not a big deal.

Tickets for the event are now on sale , starting at $65 for daily passes on October 26 and 27. Other events, as well as autograph sessions and photo ops, cost extra.

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Carla hall joins dallas chef tiffany derry at star-studded food festival, dallas' smu anointed no. 1 christian college in new national ranking.

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Will & Harper review: "Will Ferrell's Netflix road-trip documentary is
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