disney cruise check in pending review

Disney Cruise Online Check-In Process Explained: A Quick Guide

Embarking on a Disney Cruise is a magical experience for the whole family. Before setting sail, there’s an important step each guest must complete: the Disney Cruise online check-in process. This simple yet essential step not only ensures a smooth embarkation but also allows you to personalize your cruise experience by selecting various options and preferences.

The Disney Cruise Line Navigator App simplifies the online check-in process, making it easy for guests to navigate and complete their registration. Once you have fully paid for your cruise and reached the 30-day window, you can begin the check-in process by providing guest information details, registering kids for youth clubs, and selecting a port arrival time. Having a set port arrival time is crucial, as it allows for a seamless boarding process at the cruise terminal.

Getting familiar with the Disney Cruise online check-in process is essential to optimizing your cruise experience. By following the guidelines provided by Disney Cruise Line and utilizing the Navigator App as a tool, guests can ensure a smooth start to their magical voyage.

The Importance of Online Check-In

The online check-in process for Disney Cruise Line is an essential step to ensure a smooth and enjoyable embarkation day for your upcoming cruise vacation. This process not only expedites your time at the port but also allows you to customize many aspects of your voyage.

Saving Time at the Port

Online check-in significantly reduces the time guests spend at the port before boarding the ship. By completing the required forms and submitting necessary documents such as identification and any additional travel information ahead of time, you can avoid lengthy lines and delays at the terminal. According to Disney Cruise Line Blog , the efficient check-in process enables guests to enter the terminal and possibly walk directly onto the ship beginning at 1:00 PM.

Personalizing Travel Preferences

Another advantage of the online check-in process is the ability to personalize various aspects of your Disney Cruise experience. This includes selecting Port Arrival Times, reserving activities and entertainment, as well as providing essential information such as dietary restrictions and special needs accommodations. By managing your preferences through the Disney Cruise Line Navigator App , you can tailor your cruise to better fit your family’s desires and requirements.

In summary, taking advantage of Disney Cruise Line’s online check-in process will help ensure a smoother embarkation day and allow you to make the most of your dream vacation. Be sure to complete the check-in process by the day before your sail, in accordance with Disney’s official guidelines .

Required Information for Online Check In

Personal details.

During the Disney Cruise online check-in process, you’ll be asked to provide your personal details. This includes information such as your full name, date of birth, address, phone number, and email address. It’s essential to enter this information accurately, as it will be used for various purposes throughout your cruise experience.

Identification Documents

As part of the online check-in process, you’ll need to upload identification documents to verify your citizenship and identity. This usually involves uploading a photo or scan of your passport pages that include your signature, photo, legal name, and passport number 1 . Make sure your passport information is submitted at least 75 days prior to the start of your vacation to avoid any issues.

Payment Information

Lastly, you will be required to provide payment information during the online check-in process. You’ll need to enter your credit card details for any on-board expenses, such as gratuities, specialty dining, spa treatments, and more. This information will be securely stored and used for your on-board account.

By providing the necessary personal details, identification documents, and payment information during the Disney Cruise online check-in process, you’ll ensure a seamless and enjoyable cruise experience.

Step by Step Process

Creating a disney cruise account.

To start your Disney Cruise online check-in process, the first step is to create a Disney Cruise account. If you already have an account, just log in using your credentials. If not, you can create one by visiting the Disney Cruise Line website and clicking on “My Reservations” to sign up.

Make sure you have the necessary information like your full name, email address, and a password. Once you have an account, you can access all the tools and features to help you plan and manage your cruise.

Adding Cruise Reservation

After logging into your Disney Cruise account, you’ll need to add your cruise reservation. To do this, click on “My Reservations” and enter your reservation number, which can be found on your confirmation email or documents.

Upon successfully adding your reservation, the details of your cruise will be displayed on your account dashboard. This includes information like cruise itinerary, ship, dates, and stateroom number.

Completing the Check-In Form

The final step in the online check-in process is completing the check-in form. This can be started as early as 40 days before your cruise, depending on your Castaway Club status. We recommend you check in as soon as you’re able to secure the best port arrival time for you.

The form will ask for the following information:

• Personal details: Full name, date of birth, citizenship, and identification (passport or other valid ID)
• Contact information: Phone number and emergency contact
• Travel plans: Arrival and departure details, including any transportation arrangements to and from the port

After submitting the form, your online check-in is complete. You will receive a Port Arrival Form, which you should bring with you to the port. Be prepared to show it along with your identification and travel documents.

Remember to double-check your information, and have a great time on your Disney Cruise!

Key Dates and Deadlines

Online check in timeframe.

The online check-in process for a Disney Cruise typically begins when you hit the 30-day window before your sailing date, as long as you have paid in full. However, starting from May 2023, Disney Cruise Line has returned to a staggered date program.

Pearl Castaway Club members and Concierge Staterooms can check in 40 days prior to sailing source . The online check-in process includes filling out cruise documents, registering kids for youth clubs, and selecting a port arrival time.

Boarding Time Selection

Boarding time selection is an essential step in the online check-in process. Choosing a port arrival time is necessary because it determines when you can make your way to the cruise terminal. The cruise terminal typically opens at 11:00 AM for most sailings source .

However, the exact time you’ll board the ship depends on several factors. During your designated Port Arrival Time, Disney Cruise Line team members will complete your check-in and get you set for a carefree cruise experience.

Frequently Asked Questions

What are the best tips for completing the online check-in.

• Ensure you have all necessary documents and information readily available, including passport details and emergency contact information.
• Carefully read and follow all instructions provided during the check-in process.
• Begin the online check-in as soon as the window opens to have the best selection of port arrival times and activities.
• Use the Disney Cruise Line Navigator App to assist with the process and access even more helpful planning features.

When does the check-in window open?

The check-in window for Disney Cruise Line passengers opens at midnight Eastern Time on staggered dates based on your Castaway Club status. Get more details here .

What is the earliest check-in time available?

The earliest check-in time available varies depending on the specific cruise and port. It is essential to complete the online check-in early to secure the most desirable port arrival time.

How do I resolve a pending review during the online check-in?

If you encounter a pending review during the online check-in process, it is best to contact Disney Cruise Line directly for assistance. They can help resolve any issues or provide further instructions on how to proceed.

Which documents are required for the check-in process?

For the Disney Cruise Line online check-in, you will need the following documents:

• Valid passports for all guests
• Legal names and birth dates of all guests
• Emergency contact information
• Travel insurance information (if applicable)

Further details can be found in this guide .

How can I fix issues with the online check-in not working?

If you experience difficulties with the online check-in not working, try the following:

• Check your internet connection and refresh the page.
• Clear your browser’s cache and cookies.
• Use a different web browser or device to access the check-in portal.

If the problem persists, contact Disney Cruise Line’s customer support for assistance.

• https://touringplans.com/blog/everything-you-need-to-know-about-disney-cruise-line-check-in/ ↩

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Everything You Need to Know About Disney Cruise Line Check-In

If you’re going on a Disney Cruise Line sailing, you’ll be checking in for your cruise online. Here’s everything you need to know about the process.

When do I check in?

Check-in becomes available at midnight Eastern Time, on staggered dates based on your Castaway Club status . You’re not required to check in at that exact time, but many guests choose to sacrifice sleep to complete their check-in right at midnight.

Is this a recent change on when I can check in?

DCL has tinkered with check-in timing several times during the past few years.

Pre-pandemic, Disney Cruise Line offered staggered check-in dates, based on your DCL Castaway Club status or whether you were sailing in a Concierge level stateroom. From the return to sailing during summer 2021 through April 2023, check-in opened prior to sailing for all guests at 30 days in advance. In May 2023, DCL returned to a staggered date program.

What are the new check-in dates?

As of May 2023, the following dates apply:

• Pearl Castaway Club members and Concierge Staterooms: 40 day prior to sailing
• Platinum Castaway Club members: 38 days prior to sailing.
• Gold Castaway Club members: 35 days prior to sailing.
• Silver Castaway Club members: 33 days prior to sailing.
• First Time Cruisers: 30 days prior to sailing.

I went to check in at midnight and encountered multiple computer problems. Help!

Disney is known for its glitchy websites. The resumption of staggered check-in should help a bit, but you never know what you might encounter.

You’re less likely to have problems if there is only one DCL ship opening its check-in on a particular date, but there’s not much you can personally do about this. Pack your patience and just try to go with it.

Do I have to check-in in the wee hours of the morning?

You can check in at any time between your check-in opening date and 3 days prior to your sailing. You should probably do it closer to opening day rather than 3, to give yourself time to rectify problems in case there are any hiccups with your documents. But you can certainly wait a day – and you’re much less likely to have computer problems if you wait to check in until mid-day.

If check-in is wonky at midnight, then why do people make a big deal about being online at Cinderella time?

The only real advantage you might gain by checking in early is that you’ll have a better chance at snagging an early port arrival time if you’re among the first on your sailing to check in.

With the staggered check-in dates, Pearl and Platinum guests should not have any problem securing their preferred port arrival time. Concierge guests may arrive at the port whenever they like.

Why do I care about getting an early port arrival time?

Folks with the earliest port arrival times get on the ship first. Currently the earliest arrival times are in the 11:00 a.m. range, depending on the sailing.

If you’re among the first on board the ship on embarkation day, you’ll have a few moments of calm. You can get some epic photographs of empty ship spaces, you’ll have first crack at booking last minute spa or adult dining appointments, and you’ll have first dibs on possible stateroom upgrades (for a fee). If you aren’t anticipating any last minute onboard chores, the difference in an hour or two in your port arrival time likely won’t matter much.

There is also a subset of guests who prefer a later arrival time. These might be people with children who nap in the late morning or early afternoon, who have work or school calls they must complete before boarding, or who don’t want to be on the ship until they can go directly to their stateroom (which typically happens at about 1:30 p.m.).

Note: Pre-pandemic, Platinum and Concierge level Castaway Club members could arrive at the port at any time and get in the next available boarding group. Now all non-Concierge guests must select a port arrival time. 

I’m a new DCL cruiser. Does that mean I’ll only have late port arrival times available when I check in?

Yeah, maybe. But try not to stress about it too much. You’ll have a wonderful time on the ship, regardless of what time you board.

Does check-in impact when I book my port excursions and onboard activities?

No, this is an entirely different set of tasks.

You are allowed to book port excursions, adult dining, nursery appointments, and many onboard activities after you’ve paid in full for your cruise AND your personal booking window opens. Booking windows for these items are based on your Castaway Club status, but occur at an entirely different set of dates.

How do I get started?

Well before your check-in date, you should have a Disney Cruise Line online account. Make sure that you can log into this account and that your cruise is listed in the My Reservations Section.

When your check-in window opens, go to the site and click the Online Check-In button in the My Disney Cruise menu.

What are the components of online check-in?

Check-in involves Disney collecting information about:

• Guest identity and contact information
• Payment for onboard spending
• Travel plans to/from the port
• Port arrival time selection
• Accepting your cruise contract.

If you’re traveling with minors, you’ll have additional sections about Youth Activity Registration and Traveling with Minors.

What do I need for identification information?

During online check-in you will upload a photo or scan of your required citizenship documents. For most folks, this will be an image of the passport pages that include your signature, photo, legal name, and passport number. Other folks on closed loop cruises from the United States (cruises that start and end at the same point) may be able to use alternative documentation such as an original birth certificate AND a government issued-photo ID. See the Disney Cruise Line website for the complete list of acceptable citizenship documentation .

Your required identification documents may vary depending on your citizenship and destinations visited.  It is your responsibility to check with your travel agent, government agency, embassy or consulate to ensure that you have all the proper documentation to board the ship and enter each of the countries on your cruise. U.S. travelers can visit the U.S. State Department’s travel website  or call the U.S. National Passport Information Center at (877) 4USA-PPT [877-487-2778] for more information.

Whichever documents you’re using, the photos/scans of these items should be in focus and free of shadows, glare, or other distractions. A member of the Touring Plans team had to resubmit an image of a family member’s birth certificate because their scan of that document had a tiny fold in the corner. Getting a glare-free photo of a passport can be oddly challenging. You may find it helpful to have a second person hold the passport upright while you snap a picture, rather than laying it flat on a table.

If you’re using a drivers’ license as part of your identity documents, you will need photos of the front and back of the license.

For check-in, you’ll need to have images of the required documents for all members of your party , including children.

You will also need to physically type in much of the information that exists on your documents. For example, you’ll need to type in your passport number as well as uploading a scan.

You may find that Disney has auto-populated some fields during online check-in. For example, if you’ve sailed recently with DCL, your passport information may already be keyed in from your previous trip. PLEASE double check that the information is correct.

Passports or other identification information will also be reviewed in person at the port prior to embarkation. YOU MUST ALSO BRING THESE ITEMS WITH YOU TO THE PORT.

I’ve heard people talk about photos for identification. What’s that about?

During the check-in process, you will need to upload a individual photo of each member of your party, including children.

The photo you upload must be a color picture with no filters, one person per photo, with a neutral background. You cannot wear a hat or sunglasses in the photo, or any glasses that obscure your eyes. You cannot use the same picture that is on your passport.

As long as you follow these guidelines, you’ll find that a selfie or a child’s school photo often works.

Why do I need to upload a photo?

Pre-pandemic, DCL took a photo of every guest at the port just prior to embarkation. They stopped this practice as a way to thin out crowds and reduce time spend gathering in close quarters at the port. Your uploaded check-in photo is the replacement for the embarkation identification photo.

These pictures are used by ship crew as identification while you’re on board and when you exit and enter the ship during port stops.

Your picture doesn’t need to be perfect or glamorous, it just needs to allow the crew to accurately identify you. Simpler is better.

The check-in says I need to provide emergency contact. Who should I put?

The odds of your emergency person being contacted are extremely small. Just pick any competent close friend or family member. However, you must choose someone that’s not traveling with you.

What information do I need to complete the onboard payment section?

This is the section where you’ll input a credit or debit card that will be used for onboard charges such as adult beverages or dining, spa treatments, port adventures and the like. You may also elect to use a cash account for onboard charges. If you’re traveling with more than one adult, you can designate different payment methods for each.

You can also grant, or choose not to grant, charging privileges to minors in your party.

I’m traveling with kids. What else do I need to know about check-in?

If you have guests in your party under age 18, you’ll have an additional section of check-in to complete. This is where you can register them for kids’ clubs (you can also do this at the port or while on board).

During check-in, you can also complete a debarkation permission form, if needed. Debarkation permission allow children to disembark the ship with an adult not staying in their stateroom. For example, if you’re traveling with extended family across several staterooms, you might want to give permission for, say, a grandparent staying in a different stateroom, to take a child off the ship.

How do I fill out the travel section of the check-in form?

If you’re flying to your cruise port, you’ll need to provide your flight numbers and dates/times of travel in both directions. This helps Disney plan the flow of guests embarking and debarking, as well as giving them an additional means to assess your whereabouts if you’re running late for your cruise.

If you don’t happen to have your flight information available when you’re completing online check-in, just say that you’re not flying in for your cruise. You can add flight information later.

If you’ve paid for Disney transfers to/from a hotel or airport, make sure that the appropriate button is clicked on.

If you’re staying at a local hotel before or after your sailing, DCL will also want to know this.

How do I select a port arrival time?

Once you’ve completed the bulk of the check-in tasks, you’ll have the opportunity to select a port arrival time. Concierge guests may arrive at any time, but everyone else must choose a time. Typically options are available in 15 minute increments beginning at about 11:00 a.m. and ending at about 3:30 p.m., but there are variations depending on the port and the itinerary.

Most guests will opt to select the earliest arrival time available, but as mentioned above there may be circumstances where you prefer to have a later arrival window.

In the post-COVID era, Disney has been stricter about port arrival times, but things have loosened up in recent months. In general, plan to arrive at the port no earlier than half an hour prior to designated time.

The check-in process includes a contract. What is this?

The Cruise Contract is the official document that outlines the rights and responsibilities of both you and DCL related to your cruise. There are different versions for cruises in different locations. You’ll have the opportunity to print the contract or have an electronic version of it sent to your email address.

There’s a lot of technical, legal info in the contract, but it makes sense to give it a read, particularly if you’re a first time guest or haven’t sailed in many years.

To complete check-in, you must scroll to the bottom of the contract and accept it.

How do I make requests for things like seating in the main dining rooms?

You can make DCL preference requests in the online check-in section of the DCL website, but you can do most of this at any time after you’ve make your booking. There’s no need to wait until  30 days before your trip.

See our full post on understanding DCL preferences for more details on this topic.

Do I need to test for COVID or provide proof of vaccination as part of the check-in process?

Not currently.

During the early post-pandemic return to sailing, Disney, along with most other major cruise lines, required that guests undergo varying sorts of pre-cruise COVID testing or levels of vaccination. There are currently no COVID-related requirements to cruise and no COVID-related components of check-in.

Disney could choose to reinstate these or similar requirements at a future date if COVID rates, or the incidence of any other communicable disease, become elevated. Be sure to check the Know Before You Go section of the DCL website several times in the weeks and months leading up to your cruise.  (Note: There are different versions of this section depending on your itinerary. Look for different rules if your sailing departs from the United States, Canada, Europe, or Australia and New Zealand.)

How do I know that I’m done with check-in?

When check-in is complete, you’ll be issued a port arrival form. You can download this and/or have it emailed to you.

The arrival form will state your port arrival time and boarding group, along with QR codes for your party members. You WILL NEED THIS FORM AT THE PORT. Be sure to bring it with you (both print and electronic versions of the form are OK).

Should I use the Disney Cruise Line website or the Disney Cruise Line Navigator app for check-in?

You can do either, but I prefer using the website on my computer. I find that it’s easier to read all the little boxes that must be checked and to upload documents using a larger screen, but that’s my personal choice. Whichever version you opt for, make sure you have a strong Internet connection and that all your photos/scan are easily accessible on your device.

Why does the check-in section of the DCL website say “pending” even after I’ve uploaded all the documents and completed all the forms?

DCL uses humans to review all the identity documents and photos – and this takes some time. It often takes a few weeks for your documents to clear this process. Don’t even begin to stress about this until a week prior to sailing.

When your check-in forms have been successfully reviewed, you will receive an email notification. As an example of typical time for review, I received this “Check-In Finalized” email on February 19 for a sailing departing on March 4.

If you still see “pending” a few days before sailing, you may want to give DCL a call to see what’s up. And as in all cases, be sure to bring all your documents with you to the port.

If you’re looking for additional advice and planning assistance with any Disney Cruise Line sailing, be sure to check out the Unofficial Guide to Disney Cruise Line .

Note: Updates made May 1, 2023. 

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Erin Foster

Erin Foster is an original member of the Walt Disney World Moms Panel (now PlanDisney), a regular contributor to TouringPlans.com, and co-author of The Unofficial Guide to Disney Cruise Line. She's been to WDW, DL, DL Paris, Hong Kong Disneyland, Aulani, DVC Vero Beach, and DVC Hilton Head. She's a Platinum DCL cruiser and veteran of 10 Adventures by Disney trips. Erin lives near New York City, where she can often be found indulging in her other obsession - Broadway theater.

6 thoughts on “ Everything You Need to Know About Disney Cruise Line Check-In ”

This is SO helpful!! Especially the screenshots! Thank you!

You really need a good editor for this page.

Do you know if this staggered check-in process will affect the reserving of the Royal Gathering. My girls have their hearts set on that, but we are silver members.

This is brand new today, so we’re still working on getting a full assessment of the situation. Stay tuned.

Note regarding web vs phone app. On my last cruise there was lots of grumbling because people couldn’t check in via computer. The app worked. Of course I had all my files to upload on the computer and had all kinds of problems getting them on my phone. Lesson learned: be ready to use either and switch if your preferred method doesn’t work.

Good tip! It’s incredibly frustrating that the site is so fickle and unpredictable.

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• September 7, 2021

10 Ways the Online Check-In Process Has Changed for Disney Cruise Line

Storybook destinations.

• Disney Cruise Line

Cruising is back!  After two Royal Caribbean cruises, I returned from a four night on the Disney Dream recently!  Oh, how I’ve missed being on a Disney cruise ship.  Do you think people could tell I was weeping behind my mask?  Probably so, dang it! 

The online check-in process has changed, so I thought it may be helpful to share what the process is like now.  The following applies to all sailings out of Port Canaveral.

1. Check-in is at 30 Days – Online check-in begins 30 days before your trip, for everyone!  Online check-in availability used to open in staggered windows of 120, 105, 90 and 75 days before sailing based on how many times you had sailed with Disney before, or whether or not you were sailing concierge.  Now, everyone can check-in online at midnight 30 days before the sailing!  Excursion and activity bookings still open in the staggered windows, online check-in is the only change.  

2. Everyone Picks Port Arrival Times – All non-concierge guests must pick a port arrival time at the end of the online check in process!   Platinum Castaway Club Members (those who have sailed with Disney more than 10 times in the past), did not used to have to pick an arrival time.  Now they must also select a time.

3. Port Arrival Times are Enforced – The port used to open around 10:30, and no matter what port arrival time you picked, if the terminal wasn’t at capacity, you were usually allowed inside.  Now, the earliest port arrival time is 11:00, and if you show up earlier than the time you selected, you will be turned away and asked to return when it’s your time.  Disney is serious about spreading guests out! 

4. There is a Second Website Page to Complete – Currently, in addition to completing the online check-in process at DisneyCruise.com , there is another VERY important step.  You must also go to DCL.SafePassage.com , and complete the information there.  After you create an account, and link your reservation, everyone age 12 and over will need to submit a picture and details from their Vaccination card, and children under 12 will submit a negative PCR test taken between 3 days and 24 hours of sailing.  You can find your own independent tests, or order home tests for that PCR test for $98 per test if you choose to.  Once you have completed the steps, they will be reviewed, and you will get a “Cleared to Sail” green message.  You need to repeat this for every single guest on your reservation.  The Safe Passage website does not always make a clear distinction between who is cleared to sail and who is not, so make sure every single person in your group has completed it and received the clear.

5. You Will Upload Your Own Security Photo – Disney used to snap a quick photo of each guest at check-in to use for on-ship security checks like boarding and deboarding at ports of call, but now you can take your own!  Have a clear selfie (shoulders and head, straight on) ready to upload for each guest.

6. You Will Upload a Picture of Your Citizenship Document – In the past, Disney would ask whether you were traveling with a passport, or other proof of citizenship like a birth certificate (for cruises starting and stopping at the same US port), and ask you to enter the passport information if applicable.  Now Disney asks you to take a clear picture of your document, and someone manually reviews it before you arrive.  You still need to bring it with you as well! 

7. You Will Actually Need Your Port Arrival Form – In the past there was a cruise contract to sign, and an arrival form to print, but I was rarely, if ever, asked for it.  The new port arrival form includes QR codes that you need to show to even be admitted into the terminal.  I’m positive they have procedures in place if you forget them, but to speed things up, definitely bring either a printed or digital version.

8. The Port Arrival Form Shows Your Muster Station and Boarding Group Number – In the past, you were given your boarding group number after you arrived and checked in at the port, and your muster station was on your Key to the World card and the back of your stateroom door.  This new port arrival form actually shows your boarding group number and muster station. 

9. You Will Also Need Your QR Code from Safe Passage – Once you have completed the Safe Passage information and it has been approved, you will get a QR code to print or save digitally.  It’s your proof that you are cleared to board.  Bring your physical proof (vaccine card or test results for children) as well!

10. The Online Check-In Will Show as Pending After Completed – When you completed check-in in the past, you were done and ready.  Now you need to wait for the document upload review, and the Safe Passage verification review.  The Safe Passage verification is usually pretty quick, within 24 hours.  The online check-in, however, showed as pending until about 3 days before we sailed.  Don’t worry if yours does the same, it’s normal.  If you uploaded anything incorrectly, they will ask you to try again.  If the Safe Passage doesn’t clear, bring everything you need to the port.

It’s unknown how long this new process will stay in effect, or whether or not it will be tweaked, but this is how it is currently working.  Do you have any questions?  Ask them below!

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Disney Cruise Online Check In Process Explained

Are you looking for tips and information on navigating the Disney cruise check in process? The Disney Cruise Line Navigator App really comes in handy while sailing, but it also simplifies the registration and planning process before your trip even begins!

In addition to displaying the really exciting cruise countdown, the DCL Navigator App allows you to view the details of your reservation and book activities for your upcoming Disney cruise.

In this post, I will walk you through the Disney Cruise Line online check in process using the features of the Navigator App. We will discuss what time online check in begins, and I’ll give you tips on how to secure an early port arrival time along with coveted reservations.

So, continue reading below to find out all the tips and hacks you need to know for the Disney Cruise Line online check in process!

Disney Cruise Countdown

Once you download the Disney Cruise Line Navigator App, you will be prompted to login to your DCL account. This is where you can create an account or type in your current login information.

The screen should then display the reservation for your upcoming cruise. After clicking on your reservation, you will see a countdown calculator similar to the one pictured above.

This countdown is a super exciting reminder of how many days you have until your cruise. It’s also a really important feature since some important deadlines occur before your cruise embarkation day .

When can you check in?

While on the Disney Cruise Navigator App, you can scroll down below your stateroom information to find the important steps you need to take for planning your Disney cruise. We will go through each of these My Reservations sections below:

My Reservations

In the spot labeled Cruise Essentials , you will find important things like your Disney Cruise Line balance and your reservation information. You will also see the online check in button in this section.

If you are a first time cruiser with Disney Cruise Line, you may check in 30 days prior to your sail date as long as you’ve made your final payment. If you have previously sailed with Disney Cruise Line, the check in days for each Castaway Club level are as follows:

• Silver Members – 33 Days before Sailing
• Gold Members – 35 Days before Sailing
• Platinum Members – 38 Days before Sailing
• Pearl Members – 40 Days before Sailing

What time does Disney cruise online check in start?

Once you arrive at the 30-day mark before your scheduled cruise (or sooner depending on Castaway Club level), you may be wondering what time you can actually complete online check-in for your Disney Cruise Line vacation. Online check-in should open at midnight EST (12:00 am Eastern Standard Time).

What do you need for online check in?

When you are ready to fully complete the Disney cruise check in process, you’ll need to have several items on hand. Below, I will list each of these so that you are prepared once your online check in window opens up.

First, you will need to have your official identification documents handy. We highly recommend cruising with a passport even if it is not necessarily mandated for your itinerary.

Even though many cruises sailing from the United States and back allow U.S. citizens to travel with a birth certificate instead, you will need a passport in the rare (but possible) event you have a medical emergency overseas.

To view a full list of the travel documents required for your sailing, you can check out the DCL website here . During the Disney cruise online check in process, you will need to submit a photo of each passport/birth certificate. Each image should be free from glares and clearly show the information.

Credit Card

You’ll need to assign a credit card to your Disney Cruise Line account. This is the card that you will use onboard when charging things through your Key to the World Card or DisneyBand+. If you need to change the card once onboard, you can visit Guest Services for help.

Flight and Hotel Information

Disney Cruise Line will request that you fill in your pre and post cruise travel information. So, you will want to have your reservation info. for flights and hotels handy to type in.

Photo of Each Passenger

Disney Cruise Line used to take photos of cruisers at the port during your cruise terminal check in process. However, you now need to upload a photo of each person in your travel party. These selfie style photos need to clearly show each passenger’s face above the shoulders in a similar style to a passport or driver’s license photo. (Although, they should not be the same photo that is on your ID.)

Disney Cruise Check in Process

When you are ready to fully complete the Disney cruise check in process, you’ll want to set aside close to an hour (if it’s your first cruise) to give yourself enough time to cover all the parts. I will go over each section of the tedious online check-in process below.

Once your window opens up for checking in, your Navigator App screen will include different sections like Guest Information, Onboard Account, Travel Plans, Port Arrival Time, etc.

You will need to go through each of the tabs to fill out the relevant information. While this can be a time consuming process; once you complete it, Disney saves your information for your next cruise.

I will explain each section in more detail below:

Guest Information

This is the section where you fill in your personal information and your passport/identification info. If you have previously sailed with Disney Cruise Line, this should already be completed for you. If your contact information or your passport information has changed from what is shown on your account, you will need to update it.

↓↓ Visit My Etsy Shop ↓↓

Guests also need to upload a security photo (personal selfie) for each individual in your travel party. In addition, Disney Cruise Line requires guests to upload photos of their citizenship documents (birth certificate, passport, etc.).

Onboard Account

You will need to add a credit card to the Onboard Account section. While on the cruise, DCL charges gratuities and anything extra you choose to purchase to your online account. In this section, you can also choose whether or not to grant charging privileges to your family members.

Since my kids were 6 and 1 during our last sailing, they were not allowed to charge anything to the onboard account. If you have older kids, you can change this option to meet your needs.

Travel Plans

The Travel Plans tab asks for very specific information about your pre/post cruise plans. This includes the name of your hotel, flight information, etc. You can fill this out to the best of your ability during the check-in process. If you don’t yet have all of this information, you can always go back later and correct it. For example, you can choose to arrive by car if you don’t have your flight information yet.

Port Arrival Time (PAT)

Next, you will choose your Port Arrival Time. Once you click on this tab, you will see a list of times available for you to ARRIVE at the port. This is NOT the time that you will board the ship.

For example, if you select a Port Arrival Time of 11:00, that means you plan to show up at the cruise terminal at 11:00. It has been my experience that boarding does not typically begin until at least 11:30, so you shouldn’t expect to be on the ship immediately after arriving for your 11:00 PAT.

It’s also been our experience that if you purchased Disney Cruise Line ground transportation , you will not be prompted to choose an arrival time. Instead, you will be permitted to enter the cruise terminal once the DCL transfer shuttle drops you off at the port.

Cruise Contract and Port Arrival Form

Once you have completed online check in for your Disney cruise, you will be prompted to review the cruise contract. Then, your last step is to print the Port Arrival Form in the bottom tab. You will need this form on embarkation day when you arrive at the cruise terminal.

Note that you can save the Port Arrival Form QR Code to scan on your phone at the port. However, we like to also have a printed copy of the form and prefer to print it as well.

The Port Arrival Form now shows your Muster Station and Boarding Number. (In the past, you did not get this information until you received your Key to the World card in the terminal.)

After choosing your PAT, you can register your child for the kids club appropriate for his/her age. You may also note special needs or dietary restrictions for your child in this section. Additionally, you will need to choose who your child is permitted to disembark the cruise ship with.

Children are not allowed to get off the ship without an adult. However, there may be an adult in a different stateroom with whom your child is permitted to debark. For example, you can choose to allow your child to get off the ship with a grandparent staying in a different stateroom. You may choose to allow this at EVERY port, at just Castaway Cay, or not at all.

More App Features

In addition to the check in process for Disney Cruise Line that we discussed above, the Navigator App is a great resource for additional trip information and tasks.

Cruise Options

In this section of your account, you will see some of the options that were available for you to choose during your Disney cruise booking. This includes your dinner seating time, trip insurance, Disney cruise ground transfers, and special requests.

Note that if you are not happy with your dining time, you can call Disney Cruise Line to ask the cast members to move you to a different seating. If you booked through a travel agent, the agent will need to call to do this. Additionally, you can regularly check the app to see if a more desired seating opens up.

Finally, you can often switch seating times onboard the ship by meeting with crew members in the dining room during the specified changing time. You can find more information in my post: Disney Cruise Dining Rotation Explained .

The next section of your Navigator App displays the itinerary for the cruise you booked. This is where you will see your cruise broken down by day. Some of the important events available onboard will be listed here.

Once you book your activities, you will see them listed in this section as well. You can also click on the Add Activities button on your itinerary to add certain items to your plans.

Disney Cruise Onboard Activities Booking

If you are a first-time cruiser with Disney Cruise Line , you can book some of your cruise activities 75 days before sailing. Under your cruise itinerary on the Navigator App, you will see a section that looks like this:

You can click on each of the categories listed to book cruise activities offered. I will walk you through each of these below.

Disney Port Adventures

When you click on the section for port adventures (aka shore excursions), you will again see your cruise itinerary. Here, you can click on the ports you are scheduled to visit on your cruise. The app then takes you to a page that lists all of the available Disney port adventures at that location.

For example, if your cruise is visiting Castaway Cay , you will see excursions like bicycle rentals, parasailing, fly fishing, etc. After clicking on the port adventure that you want, you will be able to choose the family members that want to take part in that excursion.

Most of the options for port adventures have age restrictions. If you are cruising with a toddler , your available excursions will be narrowed down quite a bit.

The age restrictions are prominently displayed, and you won’t be able to click on the name of any family member not meeting the requirements. Next, you will see the available times for the excursion that you want to select. Choose the time that works best for you, and you’re finished!

Disney Spa & Fitness

When you click on the Spa & Fitness tab, you will be directed to your cruise itinerary. You can then select the day that you would like to book a fitness and spa appointments. Disney Cruise Line offers many activities in this section including facials, massages, manicures, personal training, etc.

Just like the section above, you can choose the activity and time that works best for you!It’s important to note that these appointments come with an additional cost and are not included with your cruise fare.

Onboard Fun

Under Onboard Fun in the Disney Cruise Ling Navigator App, you will find activities like wine tasting, Royal Tea, and Bibbidi Bobbidi Boutique.

The princess meet and greet and the Frozen Gathering are also located in this section. These two events are free on your Disney cruise, but you must book a time to attend the character meet and greets because they are so popular.

After clicking on the activity, it’s super simple to choose a day and available time to attend the event. It will then show up in the itinerary section of the app.

When you get on the ship, you just show up at the meet and greet during your scheduled time slot. The cast member at the character meet should have your name on the list.

Adult Dining and Nursery Times

These two sections work the same way as the above activities. Here, you can select the date that is appealing to you. You will then be directed to choose a time for your specified activity, but you should note that you do not pay ahead of time. So, once you book your appointment, it should show up on your itinerary without any further steps.

Final Thoughts on the Disney Cruise Online Check-In Process

The Disney Cruise Line Navigator App and the Disney Cruise Line website are really helpful tools to use for online check-in. Whether your travel plans include leaving from Port Canaveral, Miami, or another cruise port, the Disney cruise online check in system works the same.

The only difference you may find is that port arrival times can vary depending on the port you are sailing from. We highly suggest downloading the Disney Cruise Line Navigator App prior to online check in since it allows you to easily access your reservation and book cruise activities. 

Once you are on the cruise ship, the Navigator App has even more helpful features, including texting! Once you complete each section in the app as described above, you should see a message that your checkin is pending .

Disney Cruise Line will review the information you entered along with your uploaded documents before confirming that your checkin is complete. You will then be ready to set sail to enjoy your cruise vacation.

We hope you have a magical time onboard the cruise ship and at your ports of call!

Shari is an experienced planner and organizer for Disney vacations, cruising, and U.S. travel. Her family vacation information, reviews, and tips provide insight for moms and dads everywhere. You can read more about her story, including her journey through breast cancer, in the about me page.

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Thank you for such detailed information! I have two rooms to get checked in…do you think I could do both at the same time, just on two different devices? Also, if I leave travel info blank to start (to fill back in later) would I be able to still get a PAT?

I have never checked in for multiple rooms with Disney Cruise Line, but I linked my two rooms on a different cruise line in order check in for both. I just had to toggle back and forth between the two rooms. You will need to fill out the travel info in order to advance to the next page. But, I would fill out the least amount of info as possible in order to advance. Then, I would go back later and correct it all. For example, you could choose the cash option instead of typing in credit card information. And you could select arriving by car rather than typing out all of your flight information. Just don’t forget to go back and update information later. Have a great trip!

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The Disney Cruise Line Blog

An unofficial disney cruise line news, information, weather, and photo blog..

Disney Cruise Line Emailing Guests Regarding Online Check-In Following Recent System Upgrade

Disney Cruise Line is in the process of emailing guests to inform them the online check-in should now be available following a recent system upgrade which left some unable to access Online Check-In for their upcoming cruise. This feature is now available for Guests to complete Online Check-In by submitting the required documents and selecting their Port Arrival Time. Online check-in can be completed or modified up to one day prior to sailing.

Below is a sample of the email sailing into inboxes.

03/14/2022 Reservation #: Dear We are writing with important information related to your upcoming Disney Cruise Line vacation. During a recent system upgrade, you may have not been able to access Online Check-In for your cruise. We want to let you know that the feature is now available and you are welcome to complete Online Check-in at this time. To get started, you will need to sign in to My Reservations on our website. Once signed in, it is important that you complete and submit the required documents as well as select a Port Arrival Time. All Guests, including our Platinum Castaway Club Guests, will need to select a Port Arrival Time. Guests arriving prior to their selected arrival time will be asked to return at the appropriate time. Online check-in can be completed or modified up to one day prior to sailing. We appreciate the planning that goes into a cruise vacation and look forward to providing you with an enjoyable experience. Sincerely, The Cast & Crew Disney Cruise Line

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11 Replies to “Disney Cruise Line Emailing Guests Regarding Online Check-In Following Recent System Upgrade”

I was able to check us in via the phone app about a week ago before the site was down for maint. Everything was there for me to check us in but the part where you had to photograph your passport or whatever you are using was difficult to use. Either the photo was wrong size or it was a partial photo so I had to take it several times before it would work. The selfie photo for the security was easy to do as I had lots to choose from on my phone. Be careful as they really will reject a photo if it does not meet with their requirements. Even though I checked us in, set the port arrival time, etc at the end of Feb. My check in portion of the process still reads as “pending review by castmember” for our photos two weeks later. we did get the mailer with our luggage tags though! Although I do have to say I miss the big booklets we used to get, I really enjoyed reading and re-reading them.

Yep, there was some major issues for the April 11th Magic cruise, apparently the website was adding charges and thus saying your not PIF and not allowing check in.

Scott, Do you think the added charges are fuel charges?

Also you can’t see your past cruises under the Castaway Cay link.

A few couple years ago, I quietly added “ My Cruise History ” to the website to allow readers to create an account and add cruises. Not only will it provide a list of past and future cruises, it will summarize your cruising history breaking out the number of sailings on each ship, and number of visits to each port of call.

Spent 4 hours on hold on Sunday, once I got through, confirmed that the extra charges were for charges such as port excursions that would normally not be charged until you get onboard. Looks like its been fixed by now.

Thank you, Robert. Do not need any more surprises.

Has anyone gotten an email saying final payment due soon when it is still months away from the 60 deadline? I got one for July 21st sailing saying my payment is due in 9’days instead of late May (60 days). Since phone lines are stacked right now just waiting to call but don’t know if anyone else for one. Thanks

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Check-in Pending Approval

• Thread starter KashasMom
• Start date Sep 6, 2022

DIS Veteran

• Sep 6, 2022

Extended family checked-in and got message "Guest Information Pending Approval" . What does this mean and what needs to be done?  

lisaburnsmiles

Earning my ears.

We got that too - I believe that it's in that status until the passport photos are reviewed and "approved." It took a few days or bit more for our status to change.  

Nothing. Disney will review it closer to your cruise. We sailed on the 22nd and our stuff was approved on the 17th. The important part now is that you got your PAT and boarding group.  

JoeFromSeoul

Joe - now back in seoul.

• Sep 7, 2022

Our last cruise there were some whose pending status was removed in 24 hours while others were left worrying for weeks. In the end, anyone who didn’t test positive the day of made it on board.  

• Sep 8, 2022

What you got is exactly what you should get! It’s perfect and expected at this point. It means that you have successfully uploaded your picture and government ID for travel and now it goes into the queue for DCL to review. This review can take a while so don’t worry. In my sailings since restart I have yet to get approval more than a few days before sailing. Even if you don’t get approval it’s no big deal as they can fix it at the port with your travel documents when you present them there. Hopefully you got a PAT that is good for your travel party and get ready to enjoy the cruise. Next step is safe passage at 15 days out!  

Disneygirlxo91

Mouseketeer.

We sail tomorrow - we got an email our online check in was complete and it all shows completed when we look at it each is marked completely however app still shows pending. I’ve had it pending in the app up until a few days before but never this. I’ve printed out the email where it says it was completed, and everything showing completed  

Clarkson U said: What you got is exactly what you should get! It’s perfect and expected at this point. It means that you have successfully uploaded your picture and government ID for travel and now it goes into the queue for DCL to review. This review can take a while so don’t worry. In my sailings since restart I have yet to get approval more than a few days before sailing. Even if you don’t get approval it’s no big deal as they can fix it at the port with your travel documents when you present them there. Hopefully you got a PAT that is good for your travel party and get ready to enjoy the cruise. Next step is safe passage at 15 days out! Click to expand...

Don't worry. It might not get officially approved until a few days before sailing.  

WishUponAStarryNight

KashasMom said: Our extended family got pending approval. Ours went through fine - no pending. So pretty sure that wasn't what they should have gotten. I was just wondering what the difference was. Everyone's cruised before so it seemed odd. But...nothing about this cruise has been the usual! Click to expand...

WishUponAStarryNight said: Interesting…if your approval isn’t pending, then you’re the exception. I’ve never heard of this since the restart. Usually everyone is pending until close to the sail date. Click to expand...

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