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Citrix Workspace app for iOS

About Citrix Workspace app for iOS

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Inside apps and desktops

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To access the Settings menu, tap the gear icon in the top-right corner on an iPad. On an iPhone, tap Settings on the bottom menu.

• Display Options

There are several options to configure your resolution for apps and desktops. Tap Display Options and choose between Auto-fit Low, Auto-fit Medium, and Auto-fit High.

On an iPhone, the options are Small, Medium, and Large. On an iPhone, you can also choose Auto-fit Screen.

On an iPad, you can also enter a custom resolution for your session. The maximum custom resolution is the maximum resolution your iPad supports.

You also can display your session on an external display. This requires specific hardware or devices that support Apple Play. After setting it up, tap External Display to push your session to the external display.

While using your iOS device with an external display, you can use your iOS device as a trackpad to control your session. To do this action, tap Presentation Mode while in External Display mode.

Note: This option is available only while using External Display mode.

• Keyboard options

Tap Use Unicode Keyboard to use a standard Unicode keyboard. This option is on by default.

On an iPad, tap Automatic Keyboard to ensure that the keyboard appears onscreen any time within a session when a keyboard is needed. This option is on by default.

Extended Keys lets you use more keys within your session than the default iOS keyboard has. You can choose which keys you want for your keyboard for more functions. On an iPad, choose Extended Keys to view the available keys. On an iPhone, the list of extended keys appears after you choose Keyboard Options. Tap the buttons to choose any extended keys you want to use.

Tap Use Custom Keyboards to use third-party keyboards downloaded from the App Store within your session. The Keyboard Layout Sync automatically synchronizes the keyboard layout of the VDA with that of the client device.

Tap Audio to turn audio from your apps and desktops on or off. This option is on by default.

Note: This setting lets you listen only. Citrix Workspace app for iOS does not offer bi-directional audio.

To launch a StoreFront app using the Safari web browser:

Before iOS 11

Tap the icon of the app you want to launch.

The ICA file downloads automatically, and the app opens automatically in Citrix Workspace app for iOS.

In iOS 11 and iOS 12

The ICA file downloads automatically, but you must manually open the ICA file by tapping Open in Workspace. The app opens in Citrix Workspace app for iOS thereafter.

Tip: Launching a StoreFront app using the Safari web browser requires the latest version of Citrix Workspace app or Citrix Receiver for iOS (but not both).

Tap the icon of the app you want to launch. You are prompted to download the ICA file.

Tap Download to download the ICA file.

In the download manager, tap the ICA file. The app launches in Citrix Workspace app for iOS.

• Advanced Settings

Tap Strict Certificate Validation to use the stricter validation policy for server certificates. This option might affect session launches.

TLS Versions allows you to change your TLS settings for troubleshooting purposes. By default, the TLS versions is set to TLS 1.0, 1.1, 1.2 .

Tap Use iPad Storage or Use iPhone Storage to use the internal storage of your device. You can use the internal storage rather than saving documents to a cloud service or to your organization’s network server.

Tap Ask Before Exiting to ensure that Citrix Workspace app for iOS confirms with you before disconnecting any session.

On an iPad, tap Session Sharing to move your session from one device to another using Citrix Workspace app for iOS. Even after you share the session you can continue to work in your open apps or desktops. This option is on by default if your organization supports it. Tap Auto-add favorites to automatically add launched apps to your Favorites. This option is on by default.

Note: If session sharing is disabled or not an option (such as on the iPhone), when you tap Home , you disconnect from the session by default. Your apps continue to run on the server. You can roam to another device, log on to the same account, and resume using your apps and desktops.

Tap Use Native Combo Box to use the iOS-native selection feature. This option is on by default.

On an iPad, tap Touch Enable to allow touch for all apps and desktops, including ones that do not have touch options enabled natively, such as Windows 7.

On an iPad, tap Fullscreen Window to view your apps and desktops fullscreen on your iPad device. This option is on by default.

Workspace Control lets you automatically reconnect to a session launched from another device when you add an account or refresh the apps or desktops on the second device, if there is only one session available. Tap Reconnect during account login and/or Reconnect during refresh to enable these options.

Tap Enable HTTP Proxy to use an HTTP proxy for your session. This option has to be configured in your device settings.

Tap Enable Smart card to use a smart card within a session. This option is only to let you use a smart card within a session, not to authenticate to the session.

Tap Session Reliability to ensure that your session stays connected, even if your network connection becomes poor or is interrupted. This option is on by default.

Tap Adaptive Transport Settings to switch EDT on or off. EDT delivers a superior user experience on long-haul WAN and internet connections. Tap Allow EDT to use adaptive transport. This option is on by default. Tap Read EDT stack parameters to troubleshoot EDT problems.

Tap Auto Tablet Mode to ensure that you launch in Tablet Mode on a Windows 10 virtual desktop when there is no keyboard or mouse attached. When a keyboard or a mouse or both are connected to the session, the virtual desktop starts in Desktop Mode. Detaching or attaching hardware toggles between Tablet Mode and Desktop Mode.

Wireless Trackpad lets you use a secondary iOS device as a remote trackpad to control apps or desktops on your primary iOS device. Both devices must have Citrix Workspace app for iOS installed. Pairing controls only Citrix Workspace app for iOS applications on your primary iOS device.

To enable Wireless Trackpad :

• Ensure that Bluetooth or Wi-Fi is enabled on both iOS devices.
• On the primary iOS device, launch Citrix Workspace app for iOS and then launch the application you want to use.
• From the toolbar, tap Pair .
• On the secondary iOS device, launch Citrix Workspace app for iOS, then tap Settings
• Tap Advanced .
• Tap Wireless Trackpad and confirm the connection.

This pairing remains in place until you close the application on the primary iOS device.

The Caffeine function allows your iOS device to stay awake, even while not in active use. Tap Caffeine , then tap Stay Awake to keep your device awake. By default, this option is turned off to conserve battery life.

• Citrix X1 Mouse

You can select options for the Citrix X1 Mouse hardware. Contact your Citrix representative for more information about the Citrix X1 Mouse.

Tap Citrix X1 Mouse to switch access to your Citrix X1 Mouse on or off.

Note: The Citrix X1 Mouse and your iOS device must already be paired. For instructions on how to pair the two, see Pairing Citrix X1 Mouse .

Tap Left handed mouse to configure your Citrix X1 Mouse for a left-handed user, switching the mouse click buttons.

Tap Use Remote Cursor Image to make your cursor match the app or desktop within a session. For example, if the cursor is over a text box, it changes to match the text box. This option is on by default.

You can also control the speed of the mouse cursor throughout your session. Move the Speed slider to your desired speed. You can choose any speed between 1.00 (the default speed) and 3.00.

Pairing Citrix X1 Mouse

To pair the Citrix X1 Mouse with your device:

• Install the latest version of Citrix Workspace app.
• On your device, go to Setting -> Bluetooth and enable the Bluetooth option.
• Switch on the Citrix X1 Mouse by toggling on the switch that is placed underneath the mouse.
• Start the Citrix Workspace app.
• Enable the Citrix X1 Mouse option from the Citrix Workspace app Settings menu.
• Press the Connect button placed underneath the mouse.
• Click Pair when the device prompts you to pair the mouse. Once paired, you can see the mouse cursor.

Note: Mouse clicks work only inside the HDX session.

Troubleshooting Citrix X1 Mouse

If you are unable to see the mouse cursor:

Terminate the Workspace app by swiping up.

On your device, go to Setting -> Bluetooth and locate Citrix X1 Mouse.

Press i , and click the Forget This Device option.

Follow the steps 2 through 4 in Pairing X1 Mouse .

• The Citrix Workspace app with an iPhone can also support external monitors through VGA or HDMI cable.
• The Citrix X1 Mouse operates as a standard Bluetooth 4.0 Mouse with a PC or Android. (Re-pairing is required).
• The Citrix X1 Mouse is compatible with only Citrix Workspace app or other supported Citrix apps, not standard iOS apps.
• Citrix X1 Mouse is compatible with the iPad 3 or later and the iPhone 4s or later.
• Do not pair the mouse to an iPad or iPhone through iOS settings.
• For more information, see Citrix.com/Mouse.
• Send Usage Statistics

Send Usage Statistics gathers anonymous configuration, events, properties and usage data from Citrix Workspace app. The data is then automatically sent to Citrix to help Citrix improve the quality, reliability, and performance of Workspace app. No user identifiable information is collected from the customer environment.

Note: Disabling this setting does not disable additional logging that your administrator might have enabled.

• Security Token

If your organization provides an RSA SecurID Software Token for authentication, install it on your device and authenticate automatically when you launch Citrix Workspace app for iOS. After you install the software token, you can manage the account within the Security Token setting. For more information on the security token, contact your IT administrator.

Tap Report Issue to request help from Citrix Support. Your default email client launches so that you can send information about your issue directly to Citrix Support.

Tap Advanced > Log level to collect error log information and send it to Citrix Support. For more information about log collection, contact your IT administrator.

Tap About to see information about Citrix Workspace app for iOS, including which version you are using and information about third-party notices and user agreements.

Tap Review Citrix Workspace to review Citrix Workspace app for iOS on the App Store.

In this article

This Preview product documentation is Citrix Confidential.

You agree to hold this documentation confidential pursuant to the terms of your Citrix Beta/Tech Preview Agreement.

The development, release and timing of any features or functionality described in the Preview documentation remains at our sole discretion and are subject to change without notice or consultation.

The documentation is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making Citrix product purchase decisions.

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OSX Citrix Client Installation - Auto open ICA files from Safari

We have come across an issue recently with the new version of the Citrix online plugin (now called Citrix Reciever). Installation of the Citrix Reciever software from the OSX App store is not sufficient to allow the downloaded ICA file to auto open. The result is, you install Citrix Reciever and login to the Citrix site only for the ICA file to download, but not open. This makes it look like Citrix isn't working properly.

The fix is simple:

First, you have to modify what Safari considers as a "safe" file. Ensure that in Safari's Preference panel that 'Open "Safe" files' is checked.

Next, download this zip file: https://www.jaytag.co.uk/wp-content/uploads/2011/08/Auto_Open_ICA.zip

Extract the plist (preferences file) from the downloaded zip file

Drag and drop the file to /Library/Preferences. (On OSX Lion, type library in the 'Find' box and double-click into the preferences folder)

Restart Safari

The ICA files should now automatically open, allowing Citrix to work as intended.

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.ICA File Extension

• 1. Citrix ICA File
• 2. Image Object Content Architecture File

Citrix ICA File

What is an ica file.

An ICA file is an Independent Computing Architecture (ICA) file used by Citrix application servers. It contains configuration information used to connect to a server-based application or desktop environment. Citrix users can create ICA files with the Citrix Quick Launch, ICA File Creator, or a text editor.

More Information

ICA files allow users to connect to remote virtual desktops, which contain one or more applications. This allows users to access the application(s) without installing them locally. Enterprise organizations use ICA files and Citrix clients to allow employees to access critical business applications from remote locations, and to standardize application distribution and access.

How to open an ICA file

If you have a Citrix client installed, you can double-click an ICA file to open the remote virtual application or desktop environment that the file references. If you need a Citrix client, you can install Citrix Workspace - a free Citrix client available for PCs and mobile devices. (Citrix Workspace replaced Citrix Receiver.)

You can also open an ICA file in Microsoft Notepad (Windows), Apple TextEdit (Mac), or any other text editor, to view the configuration information the file contains.

Programs that open ICA files

Image object content architecture file.

An ICA file may also be an image saved in the Image Object Content Architecture (IOCA) format. It contains a bitmap image comprised of multiple segments. Each segment contains image data, as well as parameters that describe the image's characteristics.

IBM developed the Image Object Content Architecture format. It is a platform-independent format used to exchange image data. Each IOCA format file contains a description of itself and its contents, allowing programs to read and process the file without any additional information.

IOCA images are commonly saved as ICA files. These files contain one or more images, shown on one or more pages. The images may be compressed , and they may be monochrome, grayscale, or color. ICA files are mainly used for printing and archiving images.

You can open an ICA file in XnViewMP (multiplatform). To do so, select File → Open... . Then, navigate to and open your ICA file.

How to convert an ICA file

You can use XnViewMP to convert ICA files to many other image formats. To do so, open your ICA file and then select File → Export... or File → Save as... .

Verified by FileInfo.com

The FileInfo.com team has independently researched all file formats and software programs listed on this page. Our goal is 100% accuracy and we only publish information about file types that we have verified.

If you would like to suggest any additions or updates to this page, please let us know .

PAGE CONTENTS

Open ICA file downloaded with Safari in Citrix viewer Macro (v10.2)

While Chrome browser one can be easily set up to open certain files with certain app automatically instead of downloading them, newer Safari browser versions to my knowledge miss this option.

I have to open Citrix client app multiple times a day and have to use Safari browser. I created this simple solution to automatically open all downloaded files with .ica extension in the download folder with Citrix viewer.

Open ICA file downloaded with Safari in Citrix viewer.kmmacros (17 KB)

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Citrix Workspace for Mac - .ICA Files

Asked by Michael Gambling , April 4, 2023

Michael Gambling

I have a user on a Mac who is having issues using Citrix Workspace. Upon browsing to the Citrix URL via web browser, they log in and select the Citrix App they intend to access. Upon clicking it, the browser will proceed to download a .ICA file, I have seen this in the past and normally you can just click it and then the app will run through Citrix Workspace desktop. However in this instance you click it and it does nothing.

Here is some basic info:

OS = Mac OSX Catalina (15.7)

Citrix Product = Citrix Workspace (for Mac.)

Citrix Product Version = Tried Multiple, all the way up to latest Version: 23.01.1.60 (2301)

Upon clicking the .ica, it does appear to do nothing, although logs i believe state otherwise as I see these entries which seem to relate to the error which I have posted at the very bottom as it is quite a big data dump, with an extra layer of fun it being partially in Spanish (Not a language i am familiar with)

So far I have tried the following to resolve this:

- Removing all User library application data I could find trace of.

- Using Citrix uninstall utility to fully remove and re-add the product, multiple times with multiple versions used.

- Using multiple web browsers, namely Chrome and Safari, which both result in the same error

- Ensuring the .ICA files being downloaded are set to open by default in Citrix Workspace. 

- Copied the .ICA file to a test Mac, running OSX Catalina (15.7) also, with the same version of Citrix (23.01.1.60 (2301) here the .ICA file is picked up by Citrix Workspace and does open.

From log files below indications of issues with Keychains appear to be present, but I cant really see how this would effect the issue I am describing, i guess my main question here is it worth nuking the keychain? Or certain entries? I really cant see how the keychain may cause such an issue, but the problem does seem to be isolated to the specific user profile. I am currently trying to have someone generate a secondary profile on the same Mac to test things there, but unsure how far I will get there..

Really hoping someone may have seen this before? I have seen a handful of Citrix articles relating but none have resolved my issue... Thanks for taking the time to read this, any input / ideas would be amazing - Thanks!

Log FIle: I Hope to have this narrowed down a bit soon, but pending access to the laptop in order to generate more.

| 04-04-2023 | 13:12:12.846 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | App will enter foreground. | 04-04-2023 | 13:12:12.846 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] Loading vault WorkspaceVaultEncryptionType. | 04-04-2023 | 13:12:12.846 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | WSSSO getting data. | 04-04-2023 | 13:12:12.847 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] KC read result: -25300, error: The item cannot be found.. | 04-04-2023 | 13:12:12.848 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] Unable to retrieve data from keychain. | 04-04-2023 | 13:12:12.848 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |  LL_WARNING | Error on getting data: Error Domain=Citrix Code=-25300 "The item cannot be found." UserInfo={NSLocalizedDescription=The item cannot be found.}. | 04-04-2023 | 13:12:12.848 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |  LL_WARNING | Unable to retrieve data. | 04-04-2023 | 13:12:12.848 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] Failed to load: data not found. | 04-04-2023 | 13:12:12.848 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |    LL_ERROR | Unable to load AdvancedEncryptionMigrationStatusVault data. Error: Error Domain=Citrix Code=-25300 "The item cannot be found." UserInfo={NSLocalizedDescription=The item cannot be found.}. | 04-04-2023 | 13:12:12.848 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] Loading vault WorkspaceVaultEncryptionType. | 04-04-2023 | 13:12:12.848 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | WSSSO getting data. | 04-04-2023 | 13:12:12.849 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] KC read result: -25300, error: The item cannot be found.. | 04-04-2023 | 13:12:12.850 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] Unable to retrieve data from keychain. | 04-04-2023 | 13:12:12.850 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |  LL_WARNING | Error on getting data: Error Domain=Citrix Code=-25300 "The item cannot be found." UserInfo={NSLocalizedDescription=The item cannot be found.}. | 04-04-2023 | 13:12:12.850 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |  LL_WARNING | Unable to retrieve data. | 04-04-2023 | 13:12:12.850 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] Failed to load: data not found. | 04-04-2023 | 13:12:12.850 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |    LL_ERROR | Unable to load AdvancedEncryptionMigrationStatusVault data. Error: Error Domain=Citrix Code=-25300 "The item cannot be found." UserInfo={NSLocalizedDescription=The item cannot be found.}. | 04-04-2023 | 13:12:12.850 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] Loading vault WorkspaceVaultEncryptionType. | 04-04-2023 | 13:12:12.850 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | WSSSO getting data. | 04-04-2023 | 13:12:12.851 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] KC read result: -25300, error: The item cannot be found.. | 04-04-2023 | 13:12:12.852 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] Unable to retrieve data from keychain. | 04-04-2023 | 13:12:12.852 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |  LL_WARNING | Error on getting data: Error Domain=Citrix Code=-25300 "The item cannot be found." UserInfo={NSLocalizedDescription=The item cannot be found.}. | 04-04-2023 | 13:12:12.852 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |  LL_WARNING | Unable to retrieve data. | 04-04-2023 | 13:12:12.852 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |     LL_INFO | [DSv0.2.7] Failed to load: data not found. | 04-04-2023 | 13:12:12.852 | 955 | 775 | AMLWSSSOLoggerDelegateImpl.m |   42 | -[AMLWSSSOLoggerDelegateImpl wsSSOLogWithLevel:format:arguments:] | LM_STORE |    LL_ERROR | Unable to load AdvancedEncryptionMigrationStatusVault data. Error: Error Domain=Citrix Code=-25300 "The item cannot be found." UserInfo={NSLocalizedDescription=The item cannot be found.}. | 04-04-2023 | 13:12:12.858 | 955 | 775 | CtxInactivityService.swift |  528 | onAppDidBecomeActiveNotification(_:) | CtxInactivityService |     LL_INFO | Received app did become active notification. Updating usr activity for all stores which are tracked by service | 04-04-2023 | 13:12:58.605 | 955 | 775 | AdvancedViewController.m |  879 | -[AdvancedViewController loadStoreCommsLoggingPreferencesFileAndUpdateUI] | LM_STORE |  LL_WARNING | Unabled to read TraceOn from com.citrix.receiver.nomas | 04-04-2023 | 13:12:58.605 | 955 | 775 | AdvancedViewController.m |  886 | -[AdvancedViewController loadStoreCommsLoggingPreferencesFileAndUpdateUI] | LM_STORE |  LL_WARNING | Unabled to read LogLevel from Citrix.ServiceRecords | 04-04-2023 | 13:12:58.606 | 955 | 775 | StoreOperationsHelper.mm |  211 | -[StoreOperationsHelper fetchStores] | LM_STORE |   LL_ALWAYS | Fetching stores from service records | 04-04-2023 | 13:12:58.606 | 955 | 775 | MacPreferencesController.mm |  795 | +[MacPreferencesController fetchStoresFromServiceRecords:ftConfigManager:] | LM_STORE |   LL_ALWAYS | Fetching stores from service records | 04-04-2023 | 13:12:58.607 | 955 | 775 | MacPreferencesController.mm |  112 | +[MacPreferencesController storesFromPreferences] | LM_STORE |   LL_ALWAYS | Fetching stores from service records | 04-04-2023 | 13:12:58.608 | 955 | 775 | StoreOperationsHelper.mm |  218 | -[StoreOperationsHelper fetchUndiscoveredStores] | LM_STORE |   LL_ALWAYS | Fetching stores from service records | 04-04-2023 | 13:12:58.608 | 955 | 775 | AccountRecordsFetcher.swift |   30 | getAccountRecords() | AccountRecordsFetcher |    LL_ERROR | failed to fetch account records with eror -El archivo “com.citrix.ReceiverFTU.AccountRecords.plist” no ha podido abrirse porque no se encuentra.  

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Kashish gulati.

Joakim Kingstrom

I managed to solve the same (or very similar at least) problem by resetting the keychain. Quite annoying since I had to log back in everywhere, but it did solve the problem at least. Hopefully there's a less drastic way to solve it though, but I'm not sure what that can be.

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New launch.ica file is downloaded every time and app doesn't launch automatically

• Open your downloads folder (or whichever folder your browser is downloading the launch.ica files).
• Delete ALL launch.ica files in that folder.
• Attempt to launch an app through the web portal (only click once).
• If a new ica file is downloaded but the app does not open, look for an arrow on the launch.ica file icon shown in your browser and click it.
• Look for an option such as "always open files of this type" and click this option.
• Delete the ica file and try launching the app again (it should automatically launch going forward).
• Windows: Citrix Connection Manager ( more info here )
• Mac: Citrix Receiver / Workspace

Automatically open ica file in Chrome and Edge – 3 easy fixes

• July 18, 2021
• Windows 10 , Windows 11

If you often work with Citrix sessions, you will probably recognize the following problem to open ica files. As soon as you click on an ICA file from the browser, Edge or Chrome, the file will be downloaded to your Downloads folder. Or you will get a popup window in which you have to specify the location of the ICA file. To log into the Citrix session, you then need to go to the Downloads folder and double-click to open ICA file. That is quite cumbersome!

In Edge and Chrome, you can automatically open ICA files with Citrix Workspace. This not only saves you time, but it also saves a mountain of ICA files in your Downloads folder!

Table of Contents

Automatically open citrix ica files in chrome.

It often happens that Chome downloads the ICA files, instead of opening them directly. This is annoying because you have to click extra mouse clicks and have to empty your Downloads folder afterward. I regularly had hundreds of ICA files in my Downloads folder. To automatically open ICA files in Chrome with Citrix Workspace App , follow these steps

• Next, go to the Citrix portal where you start the Citrix session (thus where you get the ICA file)

• Done! Citrix ICA files should now automatically open in Receiver of Workspace App while working in Chrome

Automatically open Citrix ICA files in Edge

Unlike Chrome, opening ICA files in Edge often works well. As soon as I try to download and open ICA file, a popup appears:

If ICA files are nevertheless downloaded in Edge and don’t open automatically, do the following:

• Navigate to the Citrix portal where the ICA file is downloaded.

Link ica file extension to Citrix Workspace

If the Citrix Workspace or Connection Manager does not start automatically when double-clicking on the ICA file, then a link is missing between the ICA file and the Citrix application. In Windows 10 you can solve this open ica file problem as follows:

• Click Start -> Type “file type” > click Choose Default apps by file type
• In the Settings window Choose Default apps by file type , scroll down under Name and find the .ica file type
• Ensure that the current default is set to Citrix Connection Manager . If not, click C hange program and choose Citrix Connection Manager . This will ensure the next time you open ICA files, Windows will use the Citrix Connection manager NOTE: Connection Manager is the wfcrun32 file located at C:\Program Files (x86)\Citrix . On older operation systems, this file is located at C:\Program Files (x86)\Citrix\ICA Client

Leave a comment!

If this article did not help you solve your problem, please leave a comment! This website is visited thousands of times a day. There is a good chance that I or someone else has an answer to your question. In addition, in case you have a better solution for this problem or want to add useful information, please leave a comment too! It may help me improve this article, as well as you may help other users facing this issue.

For my HP Envyx360 with Windows 10 pro it installs the Workspace app but refuses to enable the option to open with Citrix Connection Manager. No solutions offered to date – note new laptop and fresh pro 10.

I don’t think it’s really related to the hardware model. More to Windows 10 only.

I couldn’t able to to find the folder “Citrix” in the path C:\Program Files (x86).

I followed the instructions and they all appear good, however after clicking the link in Chrome or Edge, you can see it do something, then just stop as though its finished, no error msgs are displayed. If I double click an .ica file in explorer, it does the same. I checked and wfcrun32  is the program that is being launched, but then it closes as though its not happy about something.

The version of Edge I use does not have the ‘ Always open files of this type ‘ option. The file extension is associated to Citrix. How do I get this Edge version to open the ICA file after its downloaded?

Edge Version 110.0.1587.57 (Official build) (64-bit)

Did you know where Chrome or Edge save the Information to start ICA-Files automatic after download?

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How to change a .ica file default app

Good morning,

I'm trying to open a .ica file in Microsoft edge and by accident I chose internet explorer. Now I'am stuck and cannot open my work vpn network files. I have the correct app installed but can not access it because its not in the Microsoft store. When I go to settings under default apps, I chose "Choose default apps by file type" I went to .ica and internet explorer is my only option. My question is how do I set it back to nothing or associate it with the correct citrix receiver app.

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<?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict>  <key>LSRiskCategorySafe</key>  <dict>    <key>LSRiskCategoryContentTypes</key>    <array>      <string>public.calendar-event</string>    </array>    <key>LSRiskCategoryExtensions</key>    <array>      <string>amz</string>      <string>ics</string>    </array>  </dict> </dict> </plist>

Use iTunes to share files between your computer and your iOS or iPadOS device

You can copy files between your computer and apps on your iOS or iPadOS device using File Sharing.

Before you begin

If you're using macOS Catalina or later, use the Finder to share files between your computer and your iPhone or iPad . If you're using Windows 10 or later, use Apple Devices to share files between your Windows computer and your iPhone or iPad .

Instead of File Sharing, consider using iCloud Drive, Handoff, or AirDrop to keep your documents up to date across all of your devices.

iCloud Drive lets you securely access all of your documents from your iPhone, iPad, iPod touch, Mac, or PC. No matter which device you're using, you'll always have the most up to date documents when and where you need them.

With Handoff , you can start a document, email, or message on one device and pick up where you left off from another device. Handoff works with Apple apps such as Mail, Safari, Maps, Messages, Reminders, Calendar, Contacts, Pages, Numbers, and Keynote. Some third-party apps are also compatible.

AirDrop helps you share photos, videos, websites, locations, and more with other nearby Apple devices.

What you need for File Sharing

The latest version of iTunes .

OS X El Capitan through macOS Mojave or an up-to-date version of Windows 7 or later.

An iPhone, iPad, or iPod touch with the latest version of iOS or iPadOS .

An iOS or iPadOS app that works with File Sharing.

See which of your iOS and iPadOS apps can share files with your computer

Open iTunes on your Mac or PC.

Connect your iPhone, iPad, or iPod touch to your computer using the USB cable that came with your device.

Click your device in iTunes. Get help if you can't find it.

In the left sidebar, click File Sharing.

Select an app to see which files are available for sharing in that app on your device. If you don't see a File Sharing section, your device has no file-sharing apps.

Copy files from your computer to your iOS or iPadOS app

In iTunes, select the app from the list in the File Sharing section.

Drag and drop files from a folder or window onto the Documents list to copy them to your device.You can also click Add in the Documents list in iTunes, find the file or files you want to copy from your computer, and then click Add. iTunes copies these files to the app on your device. Choose only files that will work with the app. Check the app's user guide to learn which kinds of files will work.

Copy files from an iOS or iPadOS app to your computer

Drag and drop files from the Documents list to a folder or window on your computer to copy them to your computer.You can also select the file or files that you want to copy to your computer from the Documents list and click "Save" then find the folder on your computer to which you want to copy the files and click Save.

Open shared files

On your iOS device, you can open the files from your computer with the app that you chose for File Sharing.

You can't access these files from other apps or locations on your device. You can see the list of files in the File Sharing section of iTunes when your device is connected to your computer.

Back up shared files

When iCloud (or iTunes) backs up your device , it backs up your shared files as well.

If you delete an app with shared files from your iOS device, you also delete those shared files from your device and your iCloud or iTunes backup. To avoid losing shared files, copy the files to your computer before deleting the app from your iOS device.

Delete a shared file from your iOS device

To delete a file you copied to an iOS or iPadOS app using File Sharing, follow these steps:

Select your device in iTunes. Get help if you can't find it.

Select the app from the list in the File Sharing section.

Select the file that you want to delete in the Documents list, then press the Delete key on your keyboard.

When iTunes asks you to confirm, click Delete.

There might be other ways to delete files from an app. Read your app's user guide to find out more.

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Users Prompted to Download, Run, Open ".ica" File Instead of Launching Connection

When launching an application from an ica file, web interface or storefront through the internet browser, users are prompted to save or download the launch.ica file. dec 13, 2023 • knowledge, information.

When launching an application or desktop via an Internet Browser (Google Chrome, Firefox, Internet Explorer, etc.) users are prompted to save or download the ".ica" file.   

In recent releases of IE, Edge, Google Chrome, Firefox, and latest Citrix Workspace App clients many of the issues mentioned below have been resolved. By default, the OS (Windows, Mac, Linux) should automatically set how to open  ".ica"  files when trying to launch any resource via Citrix Workspace or Citrix Storefront via the Web Store if the Citrix Workspace App is installed properly. So, when Workspace is installed correctly, the "receiver" protocol is registered to open by default with "WebHelper.exe" which is visible under the registry: 

HKEY_CLASSES_ROOT\receiver\shell\open\command  (Default): "C:\Program Files (x86)\Citrix\ICA Client\WebHelper.exe" "%1" Therefore, when user clicks on their required published app or desktop, the navigation will occur to the external protocol (receiver) within the browser, for example: 

receiver:// storefront.your-domain.com/Citrix/Your-Store-name/clientAssistant/getIcaFile/YWN0aW9uPWx2ZXJQcm90b2NvbFZlcPUlDQV9EcDZ6RVRCT2JvT3F0   Now, the web browser will detect the default handler of receiver protocol which is Citrix Web Helper that performs rest of the steps to initiate ICA session. Please confirm Citrix Workspace App is installed or use Citrix Workspace App for HTML5 ( "Web Browser" option) instead.   If you continue to encounter this behavior please review the steps outlined below. 

There can be a number of resolutions to the issue including but not limited to the following:

Clear the "Do not save encrypted data to disk" Option

Add website to trusted sites.

• Disable ActiveX Filtering  
• Enable Citrix ICA Client Object (ActiveX Win32)

Install the Latest Version of Citrix Workspace App

Install the latest Citrix Workspace App version which can be downloaded here:  Download Citrix Workspace App  

Automatically Open ICA Files

When clicking on an application or desktop to launch via Citrix Workspace or Citrix Storefront on an Internet Browser (not within Citrix Workspace App) and an " .ica" file  shows in the download bar on the bottom left please follow these steps to automatically open said file:  ICA file is downloaded during the process. After the ICA file is downloaded, enable the browser to open similar files automatically. Note: Instructions below are similar for other OS's when using Google Chrome, Firefox, or Edge Browsers. 

• Navigate to the Citrix Storefront URL
• Select the resource you are trying to access - Application or Desktop
• You will receive a notification on the bottom of the browser to  "Open, Save, Cancel" 
• Select the Save.
• The download bar will now show to  "Open, Open Folder, View Downloads",
• Select the drop-down list next to "Open"  and select "Open With"
• Find and select "Connection Manager" 
• Navigate to the Citrix Storefront UR
• Firefox will prompt you with a dialog box to Open Link to the the '".ica" file
• Select "Always allow " ifeventadded="true">https://<Your-Store-URL> ; to open receiver links" 
• Select "Open Link" to launch the app.

Remove or Disable Third Party Browser Adware

Remove or disable any third party browser based Adware software that could be interfering with the successful launch of the ICA file. Restart the browser after removing these software and try again.  

If you are using Internet Explorer, click Tools > Internet Options > Advanced tab and clear the option “Do not save encrypted data to disk.” . This option should be cleared because the dynamic files are stored in the Temporary Internet Files folder. When applications are clicked, a file is downloaded to the folder, then launched using MIME type. If access to the folder is disabled or not available, the process cannot occur successfully.

Below are for older Browser/Citrix Receiver Deployments:

Add the site to the Trusted sites list if using Internet Explorer browser using the following steps:

Go to  Tools  > Internet Options > Security tab > Sites

In the Add this website to the zone field, enter your organization's website and click Add .

Disable ActiveX Filtering (Enable ActiveX)

Configure Internet Explorer as follows to allow successful application launching:

• Disable ActiveX filtering feature for the Web Interface site, either by:

Disabling ActiveX filtering globally: Click Gear icon, select Safety , de-select ActiveX Filtering . Alternatively, press Alt key and click Tools menu (ActiveX filtering is enabled if a “tick” appears next to it and is disabled if the “tick” disappears).

Log on to the Web Interface site and attempt to launch an application. At the end of the address bar a blue warning sign appears, indicating filtered content.

• Enable ICA launch using one of the following options:

Add the site to the Trusted sites list : In the Security tab of Internet Options, add the Web Interface site to Trusted Sites list to allow the use of the ActiveX ICA client object for the launch.

Disable the MIME filter : Rename the following registry key: HKEY_CLASSES_ROOT\PROTOCOLS\Filter\application/x-ica

Log off and close window then restart the browser after making this change.  

Enable Citrix ICA Client plugin

• Launch Internet Explorer
• Go to Tools  > Manage add-ons
• Select  Citrix ICA Client plugin and click Enable

There can be a number of reasons for the issue including but not limited to:

• The *.ica file on the client needs to be associated with Citrix Workspace App
• Outdated Internet Browsers in use

CTX139939 - Microsoft Internet Explorer 11 - Citrix Known Issues

CTX200889 -  Receiver for Web Workaround with NPAPI Support Removal in Google Chrome

CTX126653 –  Citrix Online Plug-in for Windows with Internet Explorer 9 Support

The ICA Mime type has not been properly configured on the Web server software or browser

• Citrix Discussions -  IE 11 (Website cannot find required software)
• CTX238286 -  Citrix Workspace App Launcher is unable to launch applications automatically with Apple Safari 12
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iOS 15.2.1 - Cannot open .ics file attachment in any app,

Apple does not let me open an .ics file attachment received in a non-Apple Mail client app.

The Share function does not list any calendar app (e.g. Apple Calendar, Google Calendar, etc.)

A question about this issue was also asked in previous thread but remains unresolved.

Previously, a community user suggested the file might be corrupted. If so, the corruption issue is related to the app. In this case the email client is ProtonMail.

Nonetheless, the only workaround is for me to forward the email from the non-Apple Mail app to Apple Mail.

iPhone 12 Pro Max

Posted on Jan 21, 2022 6:31 AM

Posted on Jan 27, 2022 9:18 PM

Here’s another description of the problem and a workaround that should be built into iOS. Oh well. https://hbase.net/2021/07/31/adding-ics-files-to-calendar-on-ios/amp/

Shortcut for workaround: https://routinehub.co/shortcut/7005/

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Jan 27, 2022 9:18 PM in response to Firebuttonman