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A Q&A with Travelsphere's managing director Alastair Campbell

2017-10-26T15:27:58+01:00

Managing director of Travelsphere and Just You Alastair Campbell speaks to GLT’s Keeley Rodgers about travel, opportunities and the exciting future for the tour operators. 

Q. Travelsphere, which has organised escorted holidays for more than 50 years, was acquired by G Adventures in January, tell us about your time at the helm so far. 

A. Having started in the role properly at the end of the April, a lot of the effort over the past few months has been looking at the business and about how to make Travelsphere great again. We have been focussing on what both Travelsphere and Just You stand for and identifying their clear place in the market.

Q. And what does Travelsphere stand for?

A. It’s interesting; at the same time as the relaunch, we held workshops with many of our staff and tour managers. We asked a really simply question – what kind of business they wanted to work for in the future. The message that came out was that we want to provide a ‘holiday of a lifetime every time’. That’s our customer vision but what also came out of it was about why people want to be involved in the business. What came out very strong was exactly the same thing that came out of G Adventures – a change for good in the world. It reinforced the experience, commitment and passion from the people in the business and we’ve been trying to capture that.

Q. How important is it to harness the passion of your staff?

A. To me it’s everything because that’s all I’ve ever known. Focussed and happy staff will genuinely focus on delivering amazing experiences to our customers. It sounds so simple but our ultimate goal is to deliver the holiday of a lifetime. You’ve got to deliver on your message and keep exceeding expectations.

Q. You’ve been in the travel industry for years, what have been some of the biggest changes in your career?

A. One of the greatest changes in my time is the internet. I have spoken about social media before to student groups – a lot of people are frightened about it but it’s like getting feedback on steroids. About 15-20 years ago we used to scrabble about to get customers’ handwritten feedback but now it’s instantaneous. You have a greater opportunity to always deliver the trip the customer is expecting.

Alastair at the recent Group Leisure & Travel Awards ceremony, at which Travelsphere won Best Group Tour Operator - Long Haul. 

Q. Travelsphere has recently unveiled its new brand identity, with a new brochure and website including holidays to over 60 destinations, tell us about plans for the future?

A. I can’t say too much but there are some very exciting developments coming up. It’s about re-energising the company and maximising its opportunity. We’re also focussing on sustainability; it’s an area which Travelsphere and Just You have done some great work on in the past but it’s a great opportunity, particularly with the link to G Adventures and the Planeterra Foundation. What that does is make the ultimate customer experience even richer than it is at the moment. It reinforces the whole idea of why we’re in travel.

We’re also looking at new destinations such as the Galapagos Islands trip. There are all sorts of amazing trips coming through.

Q. And what about the message to group travel organisers?

A. We’re looking at even more growth and Glen Thomas, who is heading up the sales force for Travelsphere, Just You and G Adventures is now even more ideally placed to offer the perfect holiday.

Another area that has been fabulous is the incredibly loyalty that both the business and Glen and his team have built up. We don’t take that for granted; complacency has no part in our agenda and we continue to repay that loyalty. Groups now have literally hundreds of options and types of trips to choose from.

Q. You have travelled extensively over the years, where’s your favourite destination?

A. That’s very difficult – I’ve not been anywhere that I wouldn’t go back to, there’s a long list and I’ve been very lucky! I’d probably say Latin America; I’d go back to in a heartbeat. I thought India was fantastic, the diversity was fascinating. Costa Rica too – it’s incredibly small but naturally so diverse. I’ve been quite lucky. I also don’t have a problem holidaying at home in Scotland; I spent years on the west coast.

Q. Finally, you’re a very busy man, how do you ever relax?

A. Sport. I take part in triathlons and I love it. I see the sport as the same as travel – it’s about shared experiences which is exactly what travel is about. You sit down over a meal at night, after an event, and share your views about it. It’s that shared bond that’s very special.

Pictured: Lyndsey Crump from Lime Groups (left) presents the award for Best Group Tour Operator - Long Haul to Darren Iliffe, Glen Thomas, Georgia Lewis and Rebecca Rowland from Travelsphere. 

About Travelsphere

Travelsphere, which won Best Group Tour Operator – Long Haul in the recent Group Leisure & Travel Awards – and Just You continue to sell their award-winning holidays from their headquarters in Market Harborough and operate as part of G Touring Limited. In January, tour brand Travelsphere and Just You were bought by G Adventures.

Earlier this month Travelsphere unveiled its new branding and brochure – customers now have 115 unique tours to choose from. It has also introduced a Price Match Guarantee; if a customer finds the identical tour with a different operator at a lower price, Travelsphere will refund the difference and give the customer a £100 credit towards their next booking. 

For group booking enquiries, Glen Thomas, who recently won The Excellence Award 2017 at the Group Leisure & Travel Awards, will be happy to help:

Phone: 01858 588 300

E-mail: [email protected]

For more information visit www.travelsphere.co.uk

Lead image: Travelsphere has recently added a trip to the Galapagos Islands to its list of destinations. 

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Coach Holiday Tour Manager – All You Need to Know

• 24 February 2024

Have you ever wondered what a coach holiday tour manager does?

Read on to discover more about this role, which could be key to your holiday experience.

Find out more so you can get the best from your Tour Manager on your next coach holiday.

This article is an in-depth look at the role based on my 36-year experience of being a coach holiday Tour Manager for various coach holiday companies.

Firstly, let’s just clarify some language. Tour Manager, Tour Director, Program Director – these all generally describe a similar sort of role.

For now, let’s find out more about one of the most varied roles that I think it is possible to have.

1. Tour Manager – Pre-Tour Work

Table of Contents

What Is a Coach Holiday Tour Manager?

A coach holiday Tour Manager is the person responsible for managing the holiday from the time it departs to the time it returns. The Tour Manager is responsible for all aspects of the tour including managing supplies, operating the itinerary, and dealing with problems.

Before the holiday departs the coach holiday Tour Manager will receive the tour pack.

Initially, this will be the operation manual for the tour which will give information on how the itinerary operates for each day. This will include details of suppliers including transport operators such as local coach companies, local guides, agents and of course hotels. It will also include details of suppliers for excursions such as museums, restaurants, boat trips, and any other sort of activity.

If the coach holiday Tour Manager hasn’t done the tour previously there might be a phone briefing with someone more familiar with that particular tour so they can give them more details on the itinerary. This is often where a Tour Manager learns how a tour really operates, which can sometimes be nothing like the operational manual, which by its very nature can go out of date very quickly.

As the tour departure date gets nearer the Tour Manager will get the customer’s information. This will vary from company to company but will generally include rooming lists, a customer list with special requests, and if travelling overseas flight details, passport details, and travel insurance details.

At this point, if there is time before the tour departs, some Tour Managers might get in touch with suppliers to confirm all the arrangements in advance. This is certainly something I would always do as it saves a great deal of panic and last-minute phone calls, plus everything is in writing due to using an email which is handy in the event of any issues.

Confirmations include things like room requests, arrival times, meal times, special meal requests, any other guest requests, any particular driver requests, departure times for tours, etc.

If the coach holiday Tour Manager has been advised who the driver of the tour is going to be then they will generally get in touch with the driver just to introduce themselves if they haven’t worked together before and just confirm everything for the first day or two.

If the driver has done the tour before then any sensible Tour Manager will ask them for any advice or tips about the program and take this into account when planning the operation of the tour.

Some companies expect coach holiday Tour Managers to get in touch with passengers before they arrive on tour. This can be by phone or email or sometimes both. Whilst this can sometimes seem like a lot of extra work it can pay dividends when the tour runs because it can save a great deal of time, and also give the Tour Manager an idea about the likes and preferences of guests in advance. (Generally, this applies to guests travelling from overseas such as US guests taking a UK tour for example.)

If the coach holiday Tour Manager hasn’t visited a location before they need to do a great deal of research beforehand. This will cover practical information such as the nearest ATM, local transport, and facilities located in and around hotels.

Research also needs to cover other information about the destination. This may include how to get around independently if there is free time, options for free time, and cultural information about the location

If the coach holiday Tour Manager is going to be providing commentary for the tour then they need to research this. This involves looking at the routes in detail and then researching places and points of interest along the way to talk to people about them.

If all this sounds like a lot of work – it is.

Research can take days to do thoroughly.

Important Point

If you are imagining that Tour Managers get paid for all this work in advance, they generally don’t. They generally only get paid for the days that they are on tour. As such it is beneficial for a Tour Manager to get several tours to the same place so that they don’t have to keep repeating all that effort.

Tour Manager

2. 48 Hours Before Departure

Some companies have a requirement that Tour Managers have to ring in very close to a tour departing to get any last-minute changes or cancellations that perhaps haven’t found their way through the systems yet.

There are generally some last-minute queries to discuss with the holiday company.

3. Tour Departure Day for Guests, Tour Arrival Day for Coach Holiday Tour Manager

However guests join a coach holiday, whether directly joining their coach, using a transfer service, arriving independently at a hotel, or flying out together to start the holiday the coach holiday Tour Manager will meet them on the first day of the tour.

Some coach holiday companies arrange for the coach holiday Tour Manager to stay the night before departure to make any arrival arrangements, generally, if the group is arriving at a hotel for example. Sometimes the Tour Manager has to stay overnight somewhere due to the distance they live from the departure airport or coach pickup point.

The first day generally involves lots of logistical arrangements. If the coach holiday Tour Manager is flying with the group they may have to introduce themselves at the airport or perhaps during the flight so the guests know who to look for at the arrival airport.

If the guests are arriving independently at the first hotel then the coach holiday Tour Manager will be liaising with drivers and transport companies to make sure everyone arrives. They will also be liaising with the hotel team to try and get rooms ready for guests as soon as possible, and sorting out luggage and meal arrangements.

If guests are arriving on a coach pickup service then the coach holiday Tour Manager doesn’t usually start until they board their own tour coach, at which point the group will be together for the first time and they can introduce themselves.

The Tour Manager will also be dealing with any additional requests that guests make as they arrive and if they have flown to the start point dealing with any issues such as missing luggage.

The first day may involve some sort of welcome briefing or meeting and perhaps some sort of orientation tour or walk depending on the timings.

Once a tour departs the Tour Manager is responsible for delivering the itinerary, as described, to the guests, on behalf of the holiday company. This is the holiday contract that has been made between guests and the holiday company so everything that has been described must be delivered.

A Tour Manager will be constantly liaising with hotels and suppliers, ideally one or two days in advance to reconfirm arrangements and make any adjustments in terms of timings, weather, routes, etc.

For some coach holidays, a Tour Manager may have a local guide with them throughout the tour. This is often the case in countries where language might be an issue – Morocco is one example where I have had a local guide. For other coach holidays, there might just be local guides for each place visited. All the local guides need to be confirmed and itineraries discussed to make sure the local guide delivers what guests have been advised in the itinerary.

Local guides may not have seen the itinerary so this is always an important check. A Tour Manager will also brief them on any interests that the group may have so these can be included in a local tour

The coach holiday Tour Manager will also be working closely with the hotel to make sure that guests are happy. This includes frequent contact with the reception and portering staff to stay up to date with any issues and ensure they are dealt with promptly and to the guests’ satisfaction.

Probably the easiest way to understand more about what a coach holiday Tour Manager does is to look at a typical day on tour.

5. Typical Day – A Day When Moving Hotels and Visiting A City

• On-call overnight in case of any issues.
• Check luggage is being collected by portering staff, paying any portering fees on behalf of the holiday company.
• Meet the coach driver and check all the luggage by the label before it is loaded onto the coach.
• Any onboard preparations for the day such as giving out information sheets, maps, booklets, and information passengers may be interested in.
• Display the new seating plan if seat rotation is being used and perhaps label seats, depending on guests and coach holiday company.
• Have some breakfast.
• Greet guests as they come to board the coach, directing them to their seats.
• Checking with the reception that all guests have checked out and settled their bills before departure, with any keys returned if required.
• Do a final headcount before departure and if any guests are missing locate them – quickly.
• Welcome guests to the day and briefly outline the program for the day.
• Give any commentary on the places you are driving through on the way to your visit for the day.
• If there are any comfort stops en route during journeys then help the driver to give the coach a quick tidy. If guests are staying on the coach then perhaps pick up a coffee for the driver if they are staying on board.
• Confirm the meeting point and time with a local guide for the city tour. On arrival introduce the local guide to the group.
• If the tour is using headsets then check the headset is working for the local guide, deal with any problems with guests’ headsets, and then head off on tour with a supply of batteries and spare headsets in case of problems.
• Help keep the local guide on track and on time, ensuring they walk at a pace that suits the group and that they cover all the points in the guest itinerary.
• If there is a comfort stop during the walking tour liaise with the local guide and the driver.
• If there is some free time for lunch give local recommendations and arrange with the group where and when to meet for departure.
• Provide any commentary in the afternoon while travelling to the next hotel.
• Confirm with the hotel an arrival time, double-check all the room requests and if possible check the rooming list issued by the hotel in advance.
• Ring the hotel 10-15 minutes out to advise arrival.
• Assist with guests checking in to their rooms, giving out room keys, dealing with queries, and directing guests to rooms.
• Once guests have departed help the portering team to label luggage so it can get to guest rooms.
• Double-check the coach for any guest belongings.
• Liaise with the driver about coach parking and the driver’s meal for the evening if this is included. If not confirm arrangements for the following morning.
• Double-check with restaurant staff the arrangements for dinner, including confirming the special requests, seating arrangements, drinks arrangements, etc.
• Check into your own room.
• Greet guests at dinner directing them to tables and advising them of anything they need to know in relation to the meal i.e. local dishes, self-service meal, served meal, etc.
• Check guests are happy during dinner service.
• After dinner deal with any guest queries.
• Confirm any departure or arrangements with the hotel and porters for the following day.
• Confirm arrangements for guides and other suppliers for the next day.
• Write up any notes from the day in case of future issues.
• Complete any tour paperwork such as tour diary or report.
• Go to bed – being on call in case of any issues.

6. Other Responsibilities Whilst on Tour

Dealing with sickness/illness and other problems.

This is a really important part of being a coach holiday Tour Manager and often when I feel as if I can be the most help to my guests, because my knowledge and experience of having dealt with medical issues before can enable me to help them through the process.

Let’s look at an example of an arrival into St Petersburg and what my role involved dealing with in the first 3 days of the tour;

Hospital Admission Day 1 of the Tour

I visited the guest, ascertained her injuries were quite bad, and had the staff call for an ambulance. In the meantime, I got a local to help the lady while waiting for the ambulance. I went with the guests to the hospital in St Petersburg and helped to liaise between the hotel staff and themselves. The lady needed an operation and an overnight stay so I spoke to the insurance company to advise them of all the details of the hospital and the procedures being undertaken.

The guests did not have any mobile phones that worked in Russia so I contacted their family and kept them posted on what was happening.

The following day I liaised with the hotel staff, hospital and guests to get them returned to the tour. Once they returned I made arrangements for them to have meals in their rooms as the injured guest was unable to walk. I also spoke with them about curtailing their holiday, which they decided to do after realising they would be unable to do any of the tour activities.

Once the decision had been made for them to end their holiday I spoke with the insurance company about a hotel in St Petersburg, flights home, and transport to the hotel and to the airport. I also spoke with the insurance company’s medical team and throughout was advising the holiday company of what was happening.

On the day they left the tour, I was concerned that the injured guest was still in a great deal of pain and contacted the medical team to raise my concerns. They contacted the guest and established that she had not taken her pain medication correctly, and were able to give her advice which helped her be much more comfortable for her return journey.

I kept in touch with the insurance company, the guests, and their families until they returned home to the UK.

Lost Luggage

Two of the guests arriving on the trip hadn’t received their luggage when their flight arrived. I liaised with the airline and airport and established that it would be arriving late the following day. They were due to bring the luggage to the cruise ship on the day the tour was going to depart from St Petersburg.

I knew from experience that if the airline courier missed getting the luggage that day it would be very difficult for guests to get their luggage back due to the fact we moving on every night.

I went to the airport and collected the luggage for the guests and delivered it to their room on the 2nd night of the tour.

7. Resolving Complaints

Resolving complaints is an important part of any coach holiday Tour Manager’s job. This may be something fairly simple that involves a room change at a hotel or it may be more complex, where a passenger has not understood the itinerary or there has been a change to the operation of the tour.

This can include things like flights being cancelled due to weather, weather disrupting travel or perhaps local event meaning that a visit or excursion has to be changed or cancelled.

A coach holiday Tour Manager will want to do everything they can to resolve a guest complaint, because they want to have happy guests. They will also be required to keep detailed notes of the complaint to pass back to the holiday company in case of any future correspondence or action required.

8. Resolving Guest Issues

Not every issue a guest has is a complaint. Sometimes they have not brought the right charger for their phone, or they require ionised water for a sleep apnoea device, or chilled storage for their medication.

They may have forgotten their prescription medication, or need some more medication. They may have lost their passport, or other belongings and need to report and replace these.

9. Resolving Issues Between Guests

Very rarely there is a problem between guests on a coach holiday. This could include a couple having an argument and deciding they don’t want to travel together. This has happened with travelling companions alongwith travelling couples and has involved sorting out additional accommodation and redoing seating plans at times.

Guest issues can be varied and include single travellers joining in with others where perhaps they haven’t been invited. Again this is very rare thankfully, but it does require a great deal of tact and diplomacy to sort out.

10. Helping Guests

One of the best parts of the job of being a coach holiday Tour Manager is helping guests. It is one of the most rewarding parts of the role.

It may involve helping guests to visit a particular place they have always wanted to see, helping them to visit family or just helping them to have a really lovely and memorable experience.

Here are some of my favourite examples of where I have particularly enjoyed helping guests;

A group of American guests arrived into London and visited Highclere House as they were huge Downtown Abbey fans. I had given them the details of how they could get there and they had a great day. They were absolutely delighted to be in the UK when the Downtown Abbey film came out and I gave them all the details of where they could watch it while we were in Edinburgh as there was a cinema very close to the hotel. They were delighted.

A couple wanted to renew their wedding vows while on an overseas holiday. I contacted a local Church and made all the arrangements for them. They had a very private and personal renewal which was very moving and memorable for them.

In the Azores we stayed very close to a nesting site for Cory Shearwaters. I took the group up for a walk at dusk and we stood in awe as the adult birds flew in from fishing all day to feed their hungry, and very loud chicks who were calling to them. Guests described it as a very memorable experience and one they would have never experienced on their own. It gave me tingles too!

11 . Guiding Tours and Giving Commentary

Tour Managers will often give guests a commentary when travelling on the coach about places they are passing, points of interest, geographical information, and anything else they feel is relevant.

This information is not usually supplied by a coach holiday company, with each Tour Manager having to do their research. This can be a very lengthy and time-consuming process. If you have ever had to do any public speaking you will know how much preparation is required.

Thankfully research now is somewhat easier thanks to the wonder of the internet. Online maps can help with directions and there are generally websites about visitor attractions, places to eat, things to do as well as hotel websites.

That said it still takes a lot of work. I spent several weeks preparing notes and researching for a tour of the UK where I needed to guide tours at each stop and provide commentary in between.

12 . Optional Excursions

Another important role for Tour Managers is to organise optional excursions. Often this will involve taking bookings, taking payment details, and then making the bookings for the tours themselves.

Some companies give Tour Managers a commission for making these arrangements, some don’t – it depends on the coach holiday company policy.

13. Working with Coach Drivers

Drivers are an important part of any coach holiday – and drivers will often tell a Tour Manager that the tour can’t run without them, and they are right.

An important part of a Tour Manager’s role is working closely with a Coach Holiday Driver, agreeing on routes, timings, activities, pick-ups, and anything else that involves the tour coach.

Often it means spending a lot of time together, and eating meals together so you both must get on because a bad working relationship will have a big impact on the tour.

(Check out my post about Coach Holiday Drivers which gives a lot more information)

14. Liaising with the Coach Holiday Company

There will always be paperwork to complete as you go through a coach holiday. This will often include feedback on hotels, meals, activities, and guides as well as drivers, coach companies, and suppliers.

Any day-to-day issues will need discussing with the operations department who will be the main point of contact for a coach holiday Tour Manager while they are away. They will be helping with any changes due to travel disruption, or issues such as hotel changes.

15. Any Other Duties

There are lots of other tasks that a coach holiday Tour Manager has to do. These include;

• Confirming return transfer details
• Booking airport assistance
• Booking flight upgrades
• Buying birthday/anniversary gifts
• Arranging special dinners such as welcome dinners and farewell dinners
• Guest correspondence – advising of any changes, confirming departure times and luggage requirements

As you can see the role is extremely varied!

Coach Holiday Tour Manager – Conclusion

• A Tour Manager can be a really important part of a coach holiday experience.
• Your Tour Manager will want you to have a great holiday because happy guests mean more work in the future for them too.
• It can sometimes seem that Tour Manager’s are really busy – and that’s because they often are. Sometimes my biggest frustration with the role is that there is so much administration and organising to do that I don’t get enough time to actually get to know my guests 🙁
• If there is an issue on your holiday, your Tour Manager will probably be as frustrated as you by it, but they might not always be able to say that!
• Tour Managers love their jobs so don’t feel sorry about us being busy, but do feel free to say thanks and of course, tips are always most welcome!

Itinerary Review Service

• I’ve spent 36 years working as a coach holiday Tour Manager for Travelsphere, Titan, Saga and Newmarket Holidays
• Let me do a review of the holiday you are interested in, giving you much more detail on what to expect alongwith things you might want to check before booking
• Don’t risk spending all that money on a holiday that might not be right for you.
• Want to see an example? Check out my review of a Douro River Cruise , Lake Garda Holiday , Highlands of Scotland Railway Tour , Azores Holiday

Further Reading

If you have found this article about the role of a coach holiday Tour Manager useful then you might;

Coach Holiday Drivers – covers more details about this role including the driving regulations

Coach Trips – 10 Things You Absolutely Need to Know Before You Book

9 Reasons To Choose A Coach Holiday – based on feedback from real guests I’ve met over the years

For more resources to help you find your perfect coach holiday check out my Coach Holidays page

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Titan travel, newmarket holidays.

Travelsphere   Reviews

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The springtime in Crete tour was…

The springtime in Crete tour was successful for a mber or reasons but mainly for the knowledge, experience and skill to organise and lead the tour. The weather at that time of year was also a major contributor to success and a more varies tour format was developed.

Date of experience : April 22, 2024

Had an unforgettable holiday Japan

Had an excellent holiday. Saw a lot of Japan and its culture. Travel facilities in Japan excellently arranged and managed by the tour director and the local guides. We were lucky to have an excellent weather and Mount Fuji views, as a result, were brilliant

Date of experience : April 27, 2024

Reply from Travelsphere

Dear Narinder, It’s wonderful to hear you had an unforgettable time on your trip to Japan and you enjoyed the sights and being immersed in the culture. It’s great to know that the Holiday Director and local guides managed everything well. And we’re so pleased that you had excellent weather during your trip and were treated to brilliant views of Mount Fuji. Thank you for your lovely review and we look forward to seeing you on a Travelsphere holiday again soon. All the best, Travelsphere

Every day is different so you get a…

Every day is different so you get a great experience of the country. All the hotels used are fabulous.

Pompeii, Herculaneum and Paestum

Not long back from the trip to Pompeii, Herculaneum and Paestum amongst other sites. The holiday was made extra special by Karina our guide who was so knowledgeable, interesting and well organised. The town of Vico Equense was a perfect base away from the more intense tourist towns. Hotel and staff were excellent. This will be a hard holiday to beat for us!

Date of experience : April 23, 2024

Dear Roger, We’re delighted you enjoyed your trip to Pompeii, Paestum & Herculaneum. We’re thrilled that you liked staying in Vico Equense and it’s lovely to hear that you enjoyed your time with Karina as well. Thank you for your wonderful review it’s amazing to know that you had such a wonderful time. We look forward to welcoming you back onto another Travelsphere holiday soon. All the best, Travelsphere

Holiday of a lifetime

The holiday itself was amazing.. tour manager, guides, hotels, coaches, and most of all the experiences. What soured it was the problems experienced by the group with Latam Airlines and tge inability of anyone to resolve the problems. We arrived at Heathrow unable to access a boarding card and seat details for my husband and I travelled to the airport stressed and spoiling for a fight. As it turned it everything was OK but the problems persisted throughput the trip and the Latam internal flights...if it wasn't for our tour manager Raul things might have got sticky! Other than this problem the trip was amazing

Dear Jill, Thank you for your review. We’re delighted that your holiday was amazing. It’s great to hear that you enjoyed many aspects of the trip and especially the experiences. Thank you very much for your comments about Latam Airlines. We really appreciate the feedback and we will pass your comments onto our Aviation team to consider for future departures. We hope to see you on another Travelsphere holiday in future. All the best, Travelsphere

A great Japenese experience

Fantastic holiday overall. Our tour director Brian, was amazing - very professional, enthusiastic and very entertaining. Likewise very good local guides. Maybe would have liked a bit more free time so possibly extend holiday for couple of days. Also would have liked opportunity to see tea- making ceremony, geisha girls etc. Final farewell meal although very good was a bit disappointing in that we couldn’t all sit together . Saying that though the entire holiday was very well coordinated and a great experience giving us a great snapshot of Japan .

Dear Yvonne, Thank you for your great review. We’re thrilled to hear that you had a fantastic holiday to Japan. It’s great to know that Brian and the local guides were amazing throughout as well. Thank you very much for your comments about more free time, the opportunity to see a tea-making ceremony, geisha girls and the final farewell meal. We really appreciate your feedback, and we will pass this onto our Operations team to consider for the continuous improvement of this tour. We hope to welcome you back onto a Travelsphere holiday again soon. All the best, Travelsphere

Japan Land of the rising sun

A very good blend of historical, scenic, cultural and gastronomic experiences. Extremely well organised. Great hotels in good locations. It’s a long flight but so worth it.

Date of experience : April 14, 2024

Safe journey Wonderful trip Our guide and driver were tterriic…

Our guide and driver were tterriic throughout the trip as we covered 1841 miles seeing an array of old and modern Turkey

Dear John, We’re delighted you had a wonderful trip to Turkey, seeing both old and modern sights. It’s wonderful to hear that both the Holiday Director and driver were terrific as well, adding to your overall experience. Thank you for your great review and we look forward to seeing you on another Travelsphere holiday soon. All the best, Travelsphere

Could not have been bettered

The tour guide Chinzia was so knowledgeable, kind, caring and efficient. The itinerary couldn’t have been bettered. The driver, Fabio, was excellent

Date of experience : April 26, 2024

Dear Linda, Thank you for your 5-star review. We’re delighted that you enjoyed your trip with us. It’s lovely to hear that both Chinzia and Fabio were excellent and added to your experience. We look forward to welcoming you onto a Travelsphere holiday again in the future. All the best, Travelsphere

Good hotel with excellent food and…

Good hotel with excellent food and lovely swimming pool. Friendly guide who was good company, knowledgeable, organised and always calm. Perfectly timed visits to monuments and good guides. Good value all round

Date of experience : April 19, 2024

Dear Bridget, Thank you for your 5-star review. We’re delighted that you enjoyed your holiday with us. We’re pleased you liked the hotel, guides, and excursions, it’s also great to hear that the Holiday Director added to your experience. We hope to see you on another one of our tours soon. All the best, Travelsphere

I went with Travelsphere to the Amalfi…

I went with Travelsphere to the Amalfi coast I was met by our courier at the airport and she gave us her card with her phone number on it so that you could contact her 24 hrs a day. She (Aideen) stayed in the same hotel as us and was with us throughout our excursions. As a person travelling on my own I found this very reassuring. The hotel was clean and comfortable the only criticism I would have is that the serving staff seemed to be a bit swift when clearing the table you sat at for your meals.

Date of experience : April 16, 2024

Dear Trevor, Thank you for your lovely review. We’re so pleased that you enjoyed your time on the Amalfi Coast and it’s great to hear that Aideen was always available to help and added to your whole experience. Thank you for your comment about the hotel staff clearing away tables too quickly, we really appreciate the feedback. We will pass your comment onto our Operations team for the continuous improvement of this tour. We hope to welcome you back onto a Travelsphere holiday soon. All the best, Travelsphere

Outstanding tour manager

Outstanding tour manager, Andreas. Good variety in the days balancing the wild flowers alongside the ancient historical sites and visits to small towns like Chania.

Date of experience : April 24, 2024

Dear John, We’re thrilled that you enjoyed your trip with the outstanding Andreas. It’s great to hear that you liked the balance between the wildflowers, historical sites, and small towns too. Thank you for your great review and we hope to see you on a Travelsphere holiday again soon. All the best, Travelsphere

Tour well planned and organised

Tour well planned and organised. On the ground Tour Director and local guide were excellent and everything went to plan

Date of experience : April 25, 2024

Dear Frank, We’re thrilled that you found the tour to be well planned and organised. It’s also great to hear that the Holiday Director and local guide were excellent. We hope to see you on a Travelsphere holiday again soon. All the best, Travelsphere

Great Trip, Amazing Experience

This company is easy to communicate with, always helpful and friendly.

Date of experience : April 12, 2024

A win, win holiday

Excellent Tour Leader, lovely hotel and good group of fellow travellers. Add to this The Amalfi Coast and hills and you've got a winner

Dear John, We’re thrilled you enjoyed your holiday to the Amalfi Coast. It’s great to hear the Holiday Director was excellent and that you had a good group of fellow travellers. Thank you for your review and we look forward to seeing you on another Travelsphere holiday again soon. All the best, Travelsphere

Land of the Rising Sun

A very good tour that covers a lot of Japan in a short space of time. Excellent Travelsphere tour rep in Caroline. It would have been nicer and slightly less tiring to have a direct flight.

Date of experience : April 10, 2024

Dear Phill, Thank you for your review. We’re delighted that you enjoyed your trip to Japan and felt that it covered a lot of the country in a short space of time. We’re thrilled to hear that Caroline was excellent and added to your overall experience as well. Thank you for your comment about having a direct flight. We really appreciate the feedback and will pass this onto our Operations team for the continuous improvement of the tour. All the best, Travelsphere

We loved looking at the wild flowers…

We loved looking at the wild flowers with Andreas our guide, who was very knowledgeable. Loved the mix of flowers, history. And good company.

Dear Debbie, It’s great to hear that you loved looking at the wildflowers on this tour and we’re delighted that you enjoyed the mix of flowers and history. It’s wonderful to know that you had fun with the rest of the group and we’re so glad Andreas added to your experience with his knowledge. We look forward to seeing you on tour again in the future. All the best, Travelsphere

Great tours to great places

Great tours to great places. Fantastic guide who really knew his stuff. Food was good. Definitely recommend.

Dear Heather, Thank you for your 5-star review. We’re delighted you enjoyed the tours, places you visited and the food. It’s wonderful to hear that the guide was fantastic. Thank you for recommending us and we look forward to welcoming you back onto a Travelsphere holiday soon. All the best, Travelsphere

The whole trip was easy to book and very well organised. The holiday rep was friendly and full of useful local information and the local travel guide/ coach driver was amazing. The hotels were comfortable, clean and well situated. The excursions were excellent. I would highly recommend the new Zealand escorted your and travelsphere.

Date of experience : April 04, 2024

Dear Fiona, Thank you for your wonderful review, we’re so happy that you had an amazing time in New Zealand. It’s great to hear that the Holiday Director was friendly and helpful and the driver was amazing. We’re glad that you found the trip easy to book and that you like the hotels and excursions while on tour. Thank you for recommending Travelsphere and we look forward to seeing you again soon. Kind Regards, Travelsphere Customer Care

Lacking Empathy and human decency…

After many successful holidays with Travelsphere I will now be avoiding them completely. Their lack of empathy and common decency towards their customers shocked me. I booked a holiday with them, and on that very day my wife had an accident, two days later she was told she needed urgent surgery. I contacted Travelsphere feeling in the circumstances they would refund the deposit but instead was met by them just matter of factly quoting the legality of them keeping the deposit to me. I fully accept that if they wanted to they could keep the deposit but did expect a more human approach from Travelsphere. I have had instances before when companies have waived their right to keep the deposit due to circumstances. However, what disappointed me the most was Travelsphere's lack of concern for their customers. G N Humphrey

Date of experience : April 02, 2024

Dear G N Humphrey We are sorry to hear that you have faced an issue with your booking. We have requested further information from you so that we can investigate the issue and provide an explanation. If you would rather send your booking reference directly to us please email [email protected] Kind regards Travelsphere Customer Care

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Travelsphere

Travelsphere has led the way in award-winning guided touring holidays for 60 years, focussing on bigger experiences and smaller group sizes. With just 15 to 35 people or fewer on every Travelsphere holiday, you’ll always be right at the heart of the adventure, creating memories that will last a lifetime.

Incredible destinations, unmissable experiences and first-class Tour Managers mean you’ll have the Holiday of a lifetime every time. There’s so much included from flights and transfers to hand-picked accommodation, plus every Travelsphere holiday starts in style with your own Private Chauffer Service to and from the airport or if you’d prefer to make your own way you can enjoy a £100 reduction on your holiday.

Book with confidence knowing your money is 100% protected through our Independent Trust Fund and every holiday is ATOL protected.

Early Bird Offer – Save up to £500 per couple on 2023 holidays!

• Deposits from only £49 per person
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• Free Private Chauffeur Transfers

Why Travel With Travelsphere?

• Perfectly planned itineraries
• Excursions to iconic sights and hidden gems
• Return scheduled flights where applicable
• Overseas transfers and other transportation
• Experienced Tour Managers and local guides
• Over 50 years operating tours
• ATOL protected and a member of ABTA
• Guaranteed price promise - if you see your holiday advertised for less than you paid, Travelsphere will refund the difference
• Guaranteed departures on many holidays
• Guaranteed price match - Travelsphere will match a better price elsewhere

Our Favourite Itineraries

Here are our favourite escorted tours from Travelsphere; contact us to find out about many more.

Treasures of Turkey 11 night tour From only £1,139pp

April - October 2021 Discover: Istanbul | Canakkale | Kusadasi | Ephesus | Sirince | Pamukkale | Konya | Cappadocia | Ankara Includes return flights from London Heathrow, 11 nights in 4-star hotels, 23 meals: 11 breakfasts, 2 lunches , 10 dinners and welcome drink, 11 included excursions, Travelsphere Tour Manager and local guide, porterage, overseas transfers and other transportation

A Week in Marrakech 7 night tour From only £1,299pp

January - February 2021 Discover: Marrakech | Atlas Mountains | Ourika Valley | Essaouria Includes return flights from London Heathrow, 7 nights in a 4-star hotel, 17 meals: 7 breakfasts, 4 lunches, 6 dinners and welcome drink, 5 included excursions, Travelsphere Tour Manager and local guide, porterage, overseas transfers and other transportation

Uzbekistan - the Heart of the Silk Route 7 night tour From only £1,799pp

April - October 2021 Discover: Tashkent | Samarkand | Bukhara | Khiva Includes return flights from London Heathrow, 9 nights in 3 and 4-star hotels, plus 1 night in flight, 18 meals: 9 breakfasts, 2 lunches, 7 dinners and welcome drink, 13 included excursions, Travelsphere Tour Manager and local guide, porterage, overseas transfers and other transportation

Texas, Cajun Country & New Orleans 13 night tour From only £2,649pp

May - October 2021 Discover: Fort Worth | Dallas | Beaumont Ranch | Austin | Fredericksburg | San Antonio | Houston | Lafayette | New Orleans Includes return flights from London Heathrow, 12 nights in great quality hotels plus 1 night in flight, 7 meals: 6 breakfasts, 1 lunch and welcome drink, 14 included excursions, Travelsphere Tour Manager and local guide, porterage, overseas transfers and other transportation

America's Glorious West 15 night tour From only £2,674pp

May - November 2021 Discover: Fort | Worth | Dallas | Beaumont | Ranch | Austin | Fredericksburg | San | Antonio | Houston | Lafayette | New | Orleans Includes return flights from London Heathrow, 14 nights in great quality hotels plus 1 night in flight, 10 breakfasts, 1 dinner and welcome drink, 11 included excursions, Travelsphere Tour Manager and local guide, porterage, overseas transfers and other transportation

Costa Rica and Nicaragua 15 night tour From only £2,849pp

October - November 2021 Discover: San José | Tortuguero National Park | Arenal Volcano | Monteverde | Granada | Guanacaste Includes return flights from London Heathrow, 14 nights in 3 and 4-star hotels plus 1 night in flight, 21 meals: 14 breakfasts, 4 lunches, 3 dinners and welcome drink, 8 included excursions, Travelsphere Tour Manager and local guide, porterage, overseas transfers and other transportation

The Deep South - Mardi Gras Special Departure 13 night tour From only £3,074pp

5th February 2021 Discover: Atlanta | Chattanooga | Nashville | Memphis | Vicksburg | New Orleans Includes return flights from London Heathrow, 12 nights in hotels of a great quality plus 1 night in flight, 6 breakfasts, 1 brunch, welcome drink, 10 included excursions, Travelsphere Tour Manager and local guide, porterage, overseas transfers and other transportation

Ultimate South Africa 16 night tour From only £3,649pp

January - November 2021 Discover: Cape Town | Cape Peninsula | Stellenbosch | Oudtshoorn | Knysna | Port Elizabeth | Battlefields | Kruger | Panorama Route Includes return flights from London Heathrow, 14 nights in 3 and 4-star hotels plus 2 nights in flight, 23 meals: 14 breakfasts, 2 lunches, 7 dinners, 14 included excursions, Travelsphere Tour Manager and local guide, porterage, overseas transfers and other transportation

Speak To An Expert

Travelsphere and Just You to offer 2025 tours to China

G Touring, leader in guided touring holidays, has launched brand new China tours for brands Travelsphere and Just You for 2025 after a four-year hiatus. 

Travelsphere was one of the first tour operators to be officially recognised by the People’s Republic of China in 1985, launching the first ever China tour for adventurous UK travellers in 1987. Recognised as the largest tour operator to China, the company received a prestigious award from the Vice Premier of China. In 2003 Travelsphere was the first tour operator to cruise through the Yangtze Gorges, chartering its own special ship following opening of the new Three Gorges dam.

China’s tourism market is prospering. Travel to and from China experienced an increase of over 60% compared to 2022. Travelsphere and Just You report buoyant interest in their China and Yangtze Cruise Tours, which are available to book now and take place in May and October 2025.

Adam Kemp, Managing Director at G Touring said: “We are thrilled to be able to offer new 2025 escorted China tours to our Travelsphere and Just You customers who are eager to discover the incredible architectural wonders and delights of China’s ancient culture and heritage blended with cutting edge cities.

As a long standing and original heritage travel partner to China for over 35 years, we bring together the best in guided touring experience and extensive, in-depth knowledge of the country. As our Travelsphere and Just You customers will experience, China is a true dichotomy between old and new. Travellers will enjoy a holiday of a lifetime, in a tour of beautiful contrasts. We can’t wait for them to immerse themselves in China’s rich, vast and historic surroundings.”

Travelsphere  customers can experience  The Unmissable China and Yangtze Cruise  Tour, a 16-day tour beginning with a three-night stay in Shanghai discovering the city’s highlights. This is followed by high-speed train travel to Yichang to embark on a four-night cruise of the Yangtze River which sails through the Three Gorges region with a visit the Snow Jade Cave.

After disembarking, the journey continues by train to Chengdu, visiting the Chengdu Panda Breeding Research Centre. Next stop is Xian, home of the famous Terracotta Army and the end of the trip’s highlight is a three-night stay in Beijing, exploring highlights including the Summer Palace, Tiananmen Square and the Forbidden City, and a walk along part of the iconic Great Wall of China.

• From £3,224 including flights, accommodation, meals and transfers
• Departures from May 2025

Just You  solo touring customers will experience the  Inspirational China and Yangtze Cruise Tour , a 16-day ultimate tour exploring China. Starting in Shanghai, travellers will visit Yuyuan Gardens and the Jade Buddha Temple. This is followed by a four-night cruise exploring the Yangtze River. On disembarking guests can explore ancient Ming and Qing Dynasty architecture, before travelling onto to Chengdu, to visit the research base for giant panda breeding. Then, it’s onto Xi’an to see the City Walls and Terracotta Army, with over 6000 life size terracotta figures, each one being slightly different. The final stop is Beijing with a visit to Tiananmen Square, the Forbidden City, Summer Palace and a walk along part of the Great Wall of China.

• From £4224 including flights, accommodation, meals and transfers

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Monet’s Garden & Chateaux of the Loire by Rail

• Country: France
• Price: £400 - £999
• Duration: 6 nights
• Tour Operator: Travelsphere
• Tour comfort: Comfort
• Tour type: Escorted Group
• Tour style: Touring
• About Travelsphere

Day 1: UK/Paris Your journey to France couldn’t be easier as you step aboard the Eurostar in London St Pancras or Ebbsfleet this morning. In little more than two hours, you’ll be in the French capital and heading to your hotel north of the city, your base for the next three nights.

Day 2: Chateau de Chantilly Join your Tour Manager today for an included half-day excursion to the stunning Chateau de Chantilly. Renowned as one of France’s finest 18th century buildings and surrounded by forest, the Chateau houses an art collection that’s quite breathtaking. Equally magnificent are the gardens, with their mirror-like man-made geometric ponds and carefully sculpted lawns.

Day 3: Giverny When artist Claude Monet moved to the pretty village of Giverny in 1883, he could not have predicted quite the impact his gardens would have on the art world. You’ll enjoy an included full-day excursion to Giverny, which gives you plenty of time to explore both his house, where Monet lived until his death in 1926, and the gardens, which the artist both improved and painted many times over the years. Perhaps the most famous alteration Monet made to the property was the addition of the Japanese-style water garden. Take a wander over the pretty green footbridge as you admire the water lilies floating in the still pond below you – you can almost imagine yourself in one of Monet’s paintings, as the bridge and the water lilies are arguably two of his most famous subjects.

Day 4: Orléans Today you will leave the Chateau de Maffliers behind as you journey southwards through the French countryside to Orléans, stopping en route at the magnificent Palace of Versailles to admire the spectacular gardens. After some free time, continue to Orléans.

Famous as the home of Joan of Arc, Orléans is a historic city and a UNESCO World Heritage Site – it’s also your base for the next three nights.

Day 5: Chateau of Villandry Today join your Tour Manager on our included full-day excursion through the stunning Loire Valley to the Chateau of Villandry. From the highly manicured ornamental gardens, to the astoundingly well-stocked kitchen garden, the Chateau’s surroundings are simply incredible. The Renaissance splendour of the gardens has been restored to its original beauty, and you’ll have plenty of time to explore the grounds independently, perhaps hunting out the odd private corner, or just taking in the natural beauty all around. Return to Orléans via medieval Chinon, with its winding streets that are calling out to be explored. Discover the pointed roofs that top half-timbered houses sat in the shadow of the castle.

Day 6: Chateau Chenonceau The Loire Valley is rightly famed for its impressive Chateaux, and today you will visit what many would claim is the most majestic and stately of all – Chateau Chenonceau. Built across the River Cher, which surrounds the Chateau like a mirror, Chenonceau has a regal past that’s fascinating to uncover. The formal gardens are elevated, which gives you an excellent view of the Chateau and the surrounding area.

If Chateau Chenonceau is the Loire’s quintessential castle, then Amboise is the must-see town. Nestled on the banks of the Loire River, Amboise was once home to artist and inventor Leonardo da Vinci, and his house in the town is a must-see sight.

Day 7: Orléans/UK It’s time to leave the beautiful Loire Valley behind today as you journey by coach back to Paris, where you’ll board the Eurostar back to London St Pancras or Ebbsfleet.

Please note To maximise your enjoyment of this holiday a certain amount of walking is essential.

Accommodation throughout is in hotels of a comfortable standard, typical of the hotels you will stay in are:

4-star Novotel Chateau de Maffliers Just 15 miles north of Paris this pretty hotel has a restaurant, bar, sun terrace, indoor swimming pool, small gym, sauna, tennis courts and a lift. The guest rooms, located in a neighbouring building, all have en suite facilities, TV, tea and coffee-making facilities, mini-bar and telephone.

4-star Novotel Orléans Saint-Jean De-Braye in Orléans This modern hotel, located just 4 miles from the centre of Orléans, has a bar, restaurant and outdoor swimming pool (usually open May-September). The comfortably furnished guest rooms all have en suite facilities, TV, telephone, mini-bar and tea/coffee-making facilities.

Hotels will be confirmed in your final documentation.

IMPORTANT INFORMATION

Included excursions and visits

Chateau de Chantilly (half day) Monet’s Garden (full day) Versailles Gardens Chateau of Villandry & Chinon (full day) Chateau Chenonceau & Amboise (full day)

Your holiday includes

Standard-class return rail travel by Eurostar Overseas transfers and other transportation 6 nights’ hotel accommodation with breakfast The services of a Travelsphere Tour Manager Hotel porterage (one bag per person)

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By choosing a Travelsphere escorted holiday you can travel with confidence, knowing that every aspect of your holiday has been carefully planned and arranged from start to finish. Further to this they are ATOL bonded and members of ABTA.

Travelsphere’s thorough planning of travel arrangements, itineraries and accommodation combined with the unique insight of their knowledgeable Tour Managers and Local Guides will enable you to experience the culture, traditions and hidden away places less accessible to other travellers.

Our Opinion “Travelsphere are one of the biggest names in the Escorted Tour market. Finely tuned over the last 50 years their tours have been tried, tested and refined by thousands of customers.”

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Elektrostal

Elektrostal Localisation : Country Russia , Oblast Moscow Oblast . Available Information : Geographical coordinates , Population, Area, Altitude, Weather and Hotel . Nearby cities and villages : Noginsk , Pavlovsky Posad and Staraya Kupavna .

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