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When to Use Kiwi for Your Next Flight Booking

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Table of Contents

Is Kiwi legit?

What is kiwi, when should i use kiwi for a flight booking, are there downsides to kiwi, key takeaways of our kiwi review.

Kiwi is a tool for finding cheap flight pairings and other savings on transit.

You'll have to pay extra to get protection if your flight is delayed or canceled.

Say you see a great flight deal to Europe, but you don’t live anywhere near the departing city. Optimistically, you search for flights out of your home airport, but the price is more than double that of the flight deal you found. Rather than throwing in the towel and letting another travel dream pass you by, consider this:

There's a way you can combine another flight, train or bus with that specific flight deal to get you where you want to go at a good price. It's called Kiwi , and it's an online travel agency with precisely this idea in mind.

While Kiwi isn't the best online travel agency for every trip, it can be a tool to find bookings for unique and specific situations. Since it’s hard to pass up cheap flights, here's a look at how Kiwi works and when it’s most useful to book transportation through its site and warnings you should be aware of.

There are a myriad of poor reviews and concerning customer feedback surrounding Kiwi. This includes a one-star customer review rating on the Better Business Bureau website and 1.5 stars from over 60,000 reviews on TrustPilot, an online review platform. Customer complaints cover a range of issues from long-delays on refund requests to improperly booked tickets. It is recommended you proceed with caution using Kiwi.

Kiwi is an online travel agency, based in the Czech Republic, specializing in combining flights and other forms of transportation into a single booking to get you where you need to go for a low price. Kiwi utilizes an expansive database of different flight, bus and train schedules to piece together the cheapest, fastest or overall best trip option.

At times, this can lead to overly creative and complicated itineraries that only save a few bucks. Other times, however, the service can pair a flight deal with a positioning flight, train or bus to drastically reduce your travel cost.

For most travelers, using Kiwi will be a good option if flight prices are costly for the trip you want to take, you want to book a one-way international flight, you have a last-minute emergency or if you want to find a cheap and easy way to book a complicated itinerary. Here, we dive into the merits of using Kiwi flights and other transit for each of these situations.

Saving on expensive airfares

Even if you're booking a simple round-trip flight, it can be worth checking Kiwi for a better route or price option. Perhaps you can save $150 by driving to a nearby airport. Or, Kiwi can point out an option to fly a low-cost carrier to an intermediate airport and connect to another airline from there, saving on the overall trip.

For example, let's say you want to fly from Pittsburgh to Paris sometime in June 2022. According to a Google Flights search, the cheapest one-week trip would cost $1,177 round trip on American Airlines.

However, by searching through Kiwi, you can find a travel hack itinerary that costs just $854 round trip. The difference is that you would arrive and depart Paris on different airlines and from different airports.

Those modifications could mean over a $300 savings just by combining different flight options.

Booking one-way international flights

Kiwi can also come in handy when you can only fly one direction using miles and need to pay for the other flight in cash. One-way international flights can be expensive on many legacy airlines, but you might be able to find a positioning flight with a low-cost airline to book the one-way flight for a lot less.

I've used Kiwi to book a one-way trip from Papeete, Tahiti, to Atlanta, Georgia. I used American Airlines AAdvantage miles to fly to Tahiti, but I couldn't find award availability for the flight back home. United Airlines has flights on this route, but a one-way flight can cost over $1,000.

By searching on Kiwi, I found a flight option for as little as $632 that combined a French Bee flight from Tahiti to San Francisco with a Frontier Airlines flight from San Francisco to Atlanta. While you'd need to collect and recheck any baggage between the two flights, this flight option could be worth it for saving a few hundred dollars.

» Learn more: Plan your next redemption with our airline points tool

Booking multi-city trips using Kiwi Nomad

Say you want to visit London, Paris, Madrid and Rome in one grand Europe trip . You could manually try to piece together the cheapest way to visit all of these destinations. Or, to save time, you could use Kiwi's Nomad search option, which searches for the best itinerary for you.

Start by entering the airports you'd consider departing from and the date(s) you'd consider leaving. Dates can be as specific as a single day or as general as several months. Then, choose the length of your trip — from one to 60 nights.

Next, Kiwi will prompt you to add all of the destinations you want to visit and the length of stay at each one. Finally, you'll be given the option to choose whether to return home or to yet another city.

By selecting "Search journeys," Kiwi will start piecing together the most affordable options to visit the destinations on your list. In this case, you can pay just $626 per person to fly from San Francisco to Paris, Paris to Madrid, Madrid to London, London to Rome and Rome back to San Francisco.

Kiwi has bag fees covered, too, as it gives an option to include the cost of cabin or checked bags in the total trip cost. In this case, by adding a cabin bag, the lowest price option is now $813. Notice that Kiwi doesn't just add bag fees to an existing itinerary — instead, Kiwi changes the recommended route to the cheapest option that includes a bag.

You also have the option to limit the number of stops for each leg of the trip. Using the same example, if you want to fly nonstop on all flights and include a cabin bag, you can do so for $1,051. Again, Kiwi automatically reorders the itinerary to get the lowest price options.

» Learn more: Tips to avoid paying checked bag fees

Managing last-minute emergencies

The Kiwi travel agency can also be useful if you need to get across the world in a hurry. Whether it's a family emergency or an incredible new (and fast-approaching) opportunity, you probably want the quickest possible flight option. Especially with limited availability at the last minute, the fastest flight option found through a typical flight search engine may not be quick enough.

For example, say you need to depart as soon as possible to get from Istanbul to El Paso, Texas for a work opportunity. When you filter Google Flights search results for flights departing within 24 hours and sorted by duration, the platform yields flights that require an overnight layover. All one-stop options require an overnight in either Chicago or Houston and cost over $1,700.

However, by searching through Kiwi, you can find a flight itinerary that gets in the same day. In this case, Kiwi pairs a Turkish Airlines flight with either a United or American flight for around $970 one way.

While Kiwi is a helpful tool for finding and booking trips, there are some downsides to note.

It won’t always be the cheapest

For one, while Kiwi can help you save money by finding low-cost travel options, you aren't always going to surface the cheapest flight by booking through Kiwi. That's because Kiwi makes money by charging a surcharge to book flights, trains and buses all in one itinerary.

Let's circle back to that European Nomad itinerary in the example above that costs $813 with one carry-on bag. If you price out the same route and dates in Google Flights, you'll find a slightly different, mostly nonstop option for $728, including one carry-on bag.

There’s another downside to booking this Google Flights itinerary worth mentioning, though: You need to book the five separate tickets individually. Some travelers may be more than happy to pay the $85 difference with Kiwi to get all of their tickets at once (and only have to enter all of their data one time instead of five).

Protections aren’t reliable without paying extra

Another critical aspect to note is that the Kiwi flight booking service no longer protects your flight connections without the purchase of Kiwi.com Guarantee.

Say your Kiwi itinerary books you on a Spirit Airlines flight to connect to a low-cost United flight to Europe . If Spirit cancels your flight and you miss your United flight, United has no obligation to rebook you on a later flight. In United's eyes, you simply missed your flight.

You have the option to protect all of your connections by purchasing the Kiwi.com Guarantee at checkout. You'll have to decide for yourself if the price (which varies by flight) is worth it for you — or if you want to risk dealing with any issues on your own.

» Learn more: Airline change and cancellation rules in the COVID era

Kiwi is a tool for finding unique and cheap flight pairings and other ways to cut the cost of transportation when traveling. You can use Kiwi to save hundreds of dollars on flights and other transit, get where you need to go fast or book complex multi-city itineraries.

However, you'll want to carefully consider the risks of booking flights with different airlines as well as their sub-par customer reviews. When booking through Kiwi, you are essentially booking separate tickets with different airlines — and Kiwi doesn't automatically protect you in the case of cancellations or delays. You can add the Kiwi.com Guarantee at checkout to reduce your risk, but this extra cost can eat into the overall price savings.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

on Chase's website

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.

1.5%-6.5% Enjoy 6.5% cash back on travel purchased through Chase Travel; 4.5% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and 3% on all other purchases (on up to $20,000 spent in the first year). After your first year or $20,000 spent, enjoy 5% cash back on travel purchased through Chase Travel, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.

$300 Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

on Capital One's website

2x-5x Earn unlimited 2X miles on every purchase, every day. Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options.

75,000 Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

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Kiwi.com   Reviews

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Reviews 3.7.

104,913 total

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Kiwi is great

Trip and airline tickets scehdule was great. But train and bus tickets didn't come on me in time. I had to call customer support for this occassion. Beside this everything was wonderful. Congrats.

Date of experience : April 09, 2024

User friendly website

User friendly website, good prices and easy to use. I had an issue with a missed check in and a lovely lady helped me on the phone, we got disconnected and she called me back. I unfortunately did not get her name, but she is an absolute credit to this company,

Date of experience : April 18, 2024

Help and Patients is what is Needed :)

The young lady I dealt with was very helpful and patient, it took a long while to get my information but she helped me and we finally got what I needed :)

Date of experience : April 20, 2024

Kiwi is legit and has worked for me multiple times now.…

I've used Kiwi about 4 times now and I have had no issues. I find the electronic tickets a bit hard to find on my phone when I am approaching security etc. Which is a bit unnerving but it's just me because the tickets are there. I really like the low prices and the reminders when the price drops before I purchase. Once the tickets are purchased I don't like pestering to upgrade insurance, bags and so on but I realize that is how they make money so it's understandable.

Date of experience : April 15, 2024

Reply from Kiwi.com

Dear Aulden Reid, Thank you for sharing your positive review of your recent trip with Kiwi.com. We're thrilled to hear that you've had no issues with your bookings and enjoyed our low prices and price drop reminders. We understand your concerns about finding electronic tickets on your phone but rest assured, they are always there. We appreciate your understanding regarding our optional upgrades and insurance offers. We're here if you need any further assistance. Best regards, Customer Satisfaction Team

Asian airlines have been wonderful in…

Asian airlines have been wonderful in every direction for the my recent travel experience with me. I do go visit my family very often but I have had very safe and fair ticket price. Thank you

Date of experience : March 13, 2024

The phone help was fine

The phone help was fine, but no e-ticket was given on what was said was the e-ticket..only the booking, which will not work in Africa...which is the reason I called. The lady was very accommodating. Also, the invoice did not have the last four digits or information that I could remember what credit card for payment I used, but again the lady helping was very helpful and found out the information for me.

Date of experience : April 17, 2024

Dear Customer, Thank you greatly for making the effort to leave feedback regarding your booking with Kiwi.com. Regarding your reservation, right now it is already in our backlog and one of our agents will conduct a thorough investigation on it and will contact you shortly. Our first priority is to bring suitable solutions for our customers. Thank you for your patience and understanding while we work on your case. Yours sincerely, Customer Satisfaction Team

I cancelled some tickets via the…

I cancelled some tickets via the airlines and still successfully got refund from the Kiwi, although not that smoothly. Note that Kiwi does not insist official proofs (those with titles or seals), rather, any proofs such as chat logs with the airlines suffice. Although Kiwi will refund you even the initial refund from the airline have not arrived Kiwi’s account yet.

Date of experience : April 11, 2024

Dear Kylos, Thank you for your positive review and for sharing your experience with Kiwi.com. We appreciate your feedback and are glad to hear that you were able to successfully receive a refund, despite some hiccups along the way. We understand that the refund process may not have been as smooth as expected, but we're glad it worked out for you. Your satisfaction is important to us, and we'll continue working to improve our services. Thank you for choosing Kiwi.com. Best regards, Customer Satisfaction Team

Extremely helpful staff member!

While it took a while to find the customer support number, the person I spoke to was extremely helpful and friendly and really made my day! She quickly helped me change the incorrect email address I signed up with and manage to put me through to my booking with ease. Thank you so much!

Dear Lamine, Thank you for your positive review! We're thrilled to hear that our customer support team was able to assist you with changing your email address and connecting you to your booking. We apologize for any inconvenience in finding our customer support number, and we appreciate your patience. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Kiwi.com! Best regards, Customer Satisfaction Team

My excellent experience with Kiwi

The information flow was continuous and very helpful' at every step of my pre-trip and during the trip I could trust KIWI to inform me what is the next step. The app works well, it is very user friendly and easy to operate and navigate. All and all I had a very good experience with KIWI

Dear Yuval, We're thrilled to hear that our continuous information flow was helpful throughout your trip! We're glad you found our app user-friendly and easy to navigate. Thank you for sharing your positive experience with Kiwi.com! Customer Satisfaction Team

Great company

Great company! Phone lines always available with professional people! Huge thank you to Shybam for help on phone line. Can’t wait for next booking with you!

Date of experience : April 19, 2024

No support when flight got rescheduled

I booked a trip with several stops, but the airline changed the schedule for the first flight, which made me miss all the others. Received an email from kiwi about this two days before departure, and they gave me rebooking options which required me to pay about twice the original ticket price in additional fees, and make long detours with super tight and risky layovers. Having no choice but to cancel, I only got about a quarter of the original price in refund - 6 months afterwards! I had to pay about 800 USD for new tickets. The only reason they get 2 stars and not 1 is that the customer relations people seem really nice although they couldn't help at all.

Date of experience : November 28, 2023

Sometimes a Good Deal, however...

Kiwi can be a good way to find cheap airfare. There are some hidden fees, such as charges for baggage which is included by the airline and upgrade costs which are higher than what you would pay if you upgraded directly through the airline. Still, their service can be the best deal in some circumstances, but you must be sure to compare their prices after all upgrades and fees against the cost of booking directly with the airline or airlines you plan to fly with. In my case they were still cheapest, but in the future I would try to avoid using anything which has a service charge as this is most likely cheaper when done through the airline directly. Their site is a great tool for comparing flights from different airlines.

Dear Christopher Ragon, Thank you for sharing your positive review and for highlighting the benefits of using Kiwi.com as a tool for comparing flights from different airlines. We appreciate your input and understand your concerns about hidden fees. We always strive to provide the best deals possible, but we encourage comparing our prices with direct bookings to ensure the best value. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best regards, Customer Satisfaction Team

Left without alternative flight or compensation halfway across the world, Kiwi.com-guarantee Worthless.

Booking 492477810 - travel from BLL to DGT. Airplane arrives 21 Minutes late in Dubai. The travel plan is put together with only 1 hour and 50 minutes from landing to takeoff of next airplane. With the delay, it became impossible to check-in in time for next flight. Luckily we had purchased the add-on Kiwi.com-guarantee, so in case circumstances like this one were to occur where reaching the next flight is impossible, we would be covered. However Kiwi.com refuses to honor their guarantee, and we were left in Dubai, half-way to our destination without out help or compensation, dispite purchasing the Kiwi.com guarantee, rendering it worthless, and Kiwi.com proves they cannot be trusted. Will never book here again.

Date of experience : March 01, 2024

Dear Customer, We appreciate your review and feedback regarding your recent experience with us. Rest assured that your feedback is of utmost importance to us, and we are committed to thoroughly investigating the concerns you have raised. Our dedicated team is already working on a detailed analysis, and we will reach out to you promptly with the results of our investigation. Thank you for bringing this matter to our attention. We will take the necessary steps to address any issues and improve our services. Sincerely, Customer Satisfaction Team

Don’t use! Unhelpful staff. Couldn’t get me back home due to flight cancellations

Wouldn’t recommend as you couldn’t even accommodate me and my family a return within a reasonable return. 30+ hours to get back home due to a flight cancellation is ridiculous especially with a 3yr old! Flight from Mumbai to London is less the 15+ or less! And on top your asking me to pay £2500+. Will not be using your services again. First and last time. Agents weren’t helpful at all either.

When my flight was changed by Ryanair

When my flight was changed by Ryanair, they incorrectly advised me and told me there was nothing I could do when in fact they should’ve got in touch with Ryanair or I could’ve got in touch with Ryanair and stayed on the original flight. I was booked on instead of 15 hours later

Kiwi take your money and don't give anything back

Took my money and doesn’t give me a flight ticket. I have filled all details for my booking and clicked Pay button, approved transaction in my bank, money was withdrawn from my bank account after it I get an error on kiwi website with instruction to contact support, booking wasn’t created. Now it's the second day when I'm trying to return the money and the support is writing me general advices like contacting my bank.

My experience with KIWI has been great

My experience with KIWI has been great! I traveled to Europe, USA, and Mexico planning our trip with KIWI. It cared about our connections, about our check in, and confort for a great price. I recommend KIWI.

Good follow up and good call center.

Good follow up and good call center. only one important thing is missing, the booking numbers in from of the airline companies is missing. so difficult to confirm the checking if needed

Date of experience : April 16, 2024

Dear Patrick, Thank you for your positive review, and we are glad to hear that you had a good experience with our follow-up and call center. We appreciate your feedback regarding the missing booking numbers, and we apologize for any inconvenience caused. We have sent you an email to request further details so that we can assist you with this issue. Thank you for your cooperation. Best regards, Customer Satisfaction Team

Rigged Booked tickets and money was taking straight away, email received saying your confirmation will be send in 20 minutes, another email saying your booking is cancelled or pay much more extra. Link to booking is corrupted and no record on booking No customer service

Outstanding customer support

Prices were great but customer service was exceptional when the airline drastically changed their schedule. Kiwi.com couldn't resolve the issue but they didn't stop trying!

Dear vi, Thank you for your positive review! We're glad to hear you had a great experience with our prices and exceptional customer service. While we couldn't resolve the schedule change issue, we never stopped trying to assist you. Your feedback is important to us, and we appreciate your support. Customer Satisfaction Team

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How to potentially save money on airfare by booking through Kiwi.com

Update : Some offers mentioned below are no longer available. View the current offers here .

As someone who lives near a non-hub airport , I'm used to piecing multiple flights together in order to get the perfect trip.

Though this is incredibly common when it comes to award flights, it can also be a money-saving strategy on paid trips. After all, airline pricing is a complicated and mysterious thing. It's not unheard of to save hundreds of dollars by booking two separate tickets to get to your final destination instead of one ticket all the way through.

Enter Kiwi.com . Unlike most online travel agencies, the Czech Republic-based Kiwi creatively searches flight and other transit combinations to determine if booking two or more tickets and piecing them together will save you money compared to a traditional search from one airport to another. Their back-end search engine is already set up to look at hundreds of combinations, which saves considerable time over manual searches and may save you money, too.

Let's take a closer look at booking travel with Kiwi and discuss if you should use it to book your next big adventure.

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Searching with Kiwi.com

Kiwi takes advantage of several types of travel search tricks to find you the cheapest way to get from point A to point B.

They consider everything from far riskier endeavors we don't really endorse such as hidden city ticketing or throw-away ticketing to a cool feature they refer to as "Nomad" travel. Going to Asia and want to visit Singapore , Siem Reap, Cambodia; and Ko Samui, Thailand? They'll play around with shuffling the order to find you the lowest price.

However, Kiwi.com is probably best known for its "self-transfer" flights. They'll search hundreds of air and ground transit carriers to find flight combinations that result in the lowest price. They do all the piecing together on your behalf, which may include combining airlines that don't formally partner with each other or routing you through connecting airports that don't often show in traditional searches.

They may include ground transportation options in results, too. For example, you might save big by flying into Munich and taking a train to Salzburg rather than flying to Austria directly.

Since Kiwi looks at all types of unorthodox travel options, you can expect to be bombarded with lots of search results.

I suffer from analysis paralysis all too often, but take it from me: That won't be a problem. Compared to searching manually and keeping track of a thousand options using pen and paper, Kiwi.com offers filters to narrow things down quickly. With a few clicks, you'll limit yourself to relevant options.

Don't want to ride a bus or have too much luggage to realistically consider low-cost airlines? No problem.

If you do find a transit combination that works for you, you can buy it in a single transaction on Kiwi.com, which is a huge convenience compared to going to multiple platforms to buy each ticket one at a time. It's easier for record-keeping, too, since you can see your entire itinerary in one place.

Related: Strategies for booking great award tickets from non-hub airports

What is the 'Kiwi Guarantee'?

Booking separate tickets comes with another downside on top of the hassle. Unlike through tickets, if you miss a connection on separate tickets, airlines aren't obligated to reaccommodate you. That means if weather or a mechanical issue wreaks havoc on your plans, you'll be left to figure out a new way to get to your destination on your own. Because of this, travelers stringing tickets together often add plenty of padding to their connections, hoping the extra time compensates for the extra risk.

When booking trips through Kiwi.com, though, travelers have the option of purchasing their add-on "Kiwi.com Guarantee".

According to the guarantee, they'll protect you from unexpected changes to your booking even when you self-transfer between multiple tickets. You're covered against carrier cancellations, delays and schedule changes -- if something happens, they'll find alternative transportation on your behalf or offer you a refund.

In the past, the guarantee was included with all Kiwi flight bookings (with a built-in upcharge) but now you have to opt in when you make your original purchase. Sadly, it doesn't come cheap. On my sample searches, my offers consistently came in at around 25% of the ticket price. For example, on a $200 one-way ticket to Costa Rica, the Kiwi.com Guarantee was quoted at nearly $50 and on a $638 ticket to Spain, the guarantee was $159.

TPG's Points & Miles Editor, Andrew Kunesh, used Kiwi.com to book a flight from Berlin (SXF) to Newquay, England (NQY), via Dublin (DUB) in late 2019. Ryanair operated the SXF-to-DUB leg while Aer Lingus Regional operated DUB to NQY. He ended up missing his connection in DUB due to a flight delay and immediately contacted Kiwi. In minutes, he was rebooked on a flight the next day and put up at the Radisson Blu Dublin Airport on Kiwi's dime.

Downsides of the Kiwi.com guarantee

As any traveler who's had to make travel changes on the fly already knows, reaccommodation doesn't always mean you'll get your preferred flight. Just like when an airline rebooks you, you're limited to available seats and itineraries. You'll probably still need to be flexible and you'll have to accept some delays along the way.

It's also worth noting that their disruption protection won't necessarily compensate you for troubles or hardships; their sole goal is to get you to your final destination.

Like any type of travel protection, the fine print matters. You likely won't be surprised to find out that the guarantee doesn't apply when you're at fault for missing part of your transit (for example, if you arrive at the airport too late to check in). But you also won't be covered during some times when you need it most, even if it's not your fault at all.

Force majeure situations, like the airline strikes we see in Europe every so often, means your guarantee doesn't officially apply -- though it's worth noting that Kiwi.com still promises to make their "best effort" to offer alternate transportation. Extreme weather is considered a "force majeure" situation, which could be worrisome for those traveling in the winter.

Most worrisome to me were a few details buried in the legal fine print , which you should read in full if you're contemplating tacking on this purchase. Here's what stood out to me (emphasis is mine):

• They may rebook you, but be prepared for lengthy travel delays: "We are not able to guarantee You booking of the alternate Flight(s) departing sooner than 8 hours after Your initial contact with Our customer service ..."
• For flight changes announced 48 hours or more prior to your trip, you might not have as many rebooking options as you hope: "Should We find an alternate of the price not exceeding the price You paid for all the unused Flight(s), We may offer You (an) alternate Flight(s) or other means of transportation to Your Destination at no additional cost to You."

I'm great at searching for last-minute alternatives and have a stash of miles that I can use for last-minute rebooking emergencies if that's what it comes down to. As TPG readers, that might apply to you, too. In that case, this guarantee may have limited value.

Despite the limitations, this extra protection could still come in handy, especially while the coronavirus pandemic continues to keep flight schedules in flux. Unless you're booking last minute, you're likely to face schedule changes or even cancellations while airlines attempt to fine-tune operations. Yes, many fares now qualify for free cancellations, but refunds come in the form of airline vouchers whereas Kiwi.com would provide a true cash refund, even if your standard travel insurance wouldn't apply.

Related: Missed your flight? Here's what to do

Will I still earn miles on my flights?

Like any other online travel agency, you'll still earn airline miles on flights booked through Kiwi.com — but there are a few things to keep in mind.

If you're combining carriers, you might need to split your earnings. For example, say you're flying from New York-JFK to Prague (PRG) via Paris (CDG) and the first leg is operated by United while the second is operated by Air France. You'll need to credit the miles from the first flight to your Star Alliance loyalty program of choice and the second to your favorite SkyTeam program.

Do note that you won't usually earn hotel points when you book with Kiwi. This is the case across most online travel agencies, as hotel programs generally require that you book directly in order to earn points or use elite status benefits.

Of course, you should pay for your Kiwi purchases with a credit card that earns bonus points on travel . For example, the Chase Sapphire Reserve and Chase Sapphire Preferred Card earn 3 and 2 points per dollar, respectively, on all travel purchases. Both cards also have solid welcome offers which can help you jump-start your Chase Ultimate Rewards balance.

Related: When you will (and won't) earn miles on your flight

Bottom line

Taking the cheapest option presented on Kiwi.com will not be right for all travelers. If you are mixing and matching tickets and carriers, you are increasing the odds that something will go wrong with your trip -- and you are increasing the complexities of fixing it.

While this risk may be worth it for large cash savings and/or when you are traveling solo or just with another adult and have some flexibility in your schedule, it may not be worth it for a small savings, when less experienced travelers are involved or when you have a very firm time you need to arrive at your destination or back home again.

I'm not convinced that I'm the target customer for Kiwi.com's optional add-on guarantee, but I still love the Kiwi search platform. It legitimately does find good transport options that you might not consider on your own (or want to take the time to sort through manually), and booking is a breeze with one-stop shopping instead of having to make separate purchases.

For me, booking through Kiwi.com doesn't always make sense, but it's usually at least part of my search strategy when ordinary flights are priced higher than expected. After all, you never know what it will come up with.

Kiwi.com Review: Is it legit?

• October 11, 2023
• Travel Tips

Kiwi.com is an online travel agent that specialises in putting together hacked airfares which can end up being cheaper. But is Kiwi.com legit and is it worth booking through. I’ve booked flights through Kiwi.com before and wanted to share some of the pros and cons of using the site.

How does Kiwi.com Work?

So most online travel agents like Webjet or Bravolfly , will display itineraries offered by airlines and their alliances. What makes Kiwi.com different is they do what is called “Virtual Interlining”. Unlike conventional travel agents that typically book tickets through standard airline alliances, Kiwi.com’s Virtual Interlining allows travelers to combine flights from non-partnering airlines into a single itinerary.

For example this flight from Canberra to London is made up of different airlines. This itinerary isn’t all on the one ticket. You need to separately check into the different flights and you’ll need to transfer your baggage. So while it is less convenient it could end up saving you money. It uses what Kiwi calls a “self-transfer hack”.

Is Kiwi.com Actually Cheaper?

So I searched for a similar flight on Google Flights and I was able to find a fare fro $1990 – basically the exact same price if I booked directly with Qantas/Emirates. And I wouldn’t have all the crazy stops and transfers.

I’m sure it’s possible to build “hacked” itineraries through Kiwi.com which are significantly cheaper. But you may need to do some searching.

I always like to search through Google Flights as well just to see if it’s cheaper to book direct with the airline on a more convenient itinerary.

Once you add all the optional upgrades using Kiwi.com was more expensive.

As you can see, booking this flight on the same dates with Emirates was cheaper than Kiwi.com (after adding the kiwi.com optional price guarantee) and the itinerary requires no travel hacks or complex changes.

Cons of Using Kiwi.com

Changes need to be made through kiwi.com.

Like all Online Travel Agents, changes to the itinerary need to be done through the booking agent. You can’t make changes to the flight from the airlines website or by calling them. Many people have issues with this. If it’s right before the flight, you can often call the airline and they’ll help. But if it’s earlier, they’ll ask you to contact the travel agent. I haven’t had to contact Kiwi.com support, but I have had trouble with other online travel agents getting help.

Travel Hacks Can be Complex

Travel can be stressful enough on its own for some people. If you’re booking a flight using travel hacks, you’re going to make things more stressful. Most of the itineraries on Kiwi.com require you to self-transfer. This means you’ll need to grab your bags when you land, head to the check in counter and check into the new flight. Depending on the airport, you might also need to change terminals (at your own expense).

So before booking a flight on Kiwi.com make sure you research what you’ll need to do for each flight.

Missed Connections

I believe the biggest risk of using Kiwi.com is missing a connection. On a regular ticket, if a flight is delayed and you miss the connecting flight, the airline will put you onto another flight. They will cover the cost of this (as long as all the flights are booked on the same ticket).

If you miss a flight booked through Kiwi.com you’re basically on your own. You’ll have to rebook flights and this could cost you a fortune.

Kiwi.com does offer a Disruption Protection feature. For my flight to London this was an extra $400. They’ll give you a refund if you miss a flight. So while this will cover the cost of alternative flights if you miss a connection, the upfront cost makes a Kiwi.com itinerary more expensive than just booking direct with the airline.

Pay for Extra Customer Service

Kiwi.com gives you an option to pay extra for customer support. I’m not a huge fan of online travel agents doing this.

By the time you end up adding the extra support the Kiwi.com ticket ends up being more expensive. If you book direct with the airline, most don’t charge for support. And yes, I know airlines are known to have pretty bad customer support but I’ve always found them easier to deal with compared with online travel agents.

Is Kiwi.com Legit?

Yes Kiwi.com is a legit online travel agent. They are based out of Czechia. If you book flights through them, you will get tickets. It’s not a scam. However it doesn’t mean it’s the best option for booking flights in Australia.

Is it worth Using Kiwi.com in Australia?

I don’t think it makes a lot of sense to use Kiwi.com unless you can find a dramatically cheaper flight that isn’t too inconvenient. I would recommend getting the Kiwi.com Price Disruption Guarantee which will cover you for missed connections. Since Covid airlines have been less reliable. By the time you add the price disruption guarantee the flight may end up being more expensive then booking a flight direct with the airline and it’s probably a better idea to book through them.

Kiwi.com probably works better on flights out of Europe where there are more options with budget airlines. In Australia the only budget airlines are Bonza (which I don’t believe can be booked through Kiwi.com) and Jetstar. In Europe there are dozens of budget airlines.

So in summary Kiwi.com doesn’t work that well in Australia and will most likely end up being more expensive and less convenient.

Related Posts

Flight Network Review: Is it Legit?

• August 15, 2023

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• August 22, 2023

BYOjet Review: is it legit?

• August 21, 2023

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What is Kiwi.com and why is it important?

The kiwi is a unique and curious bird: it cannot fly, and has loose, hairlike feathers, strong legs and no tail.

Kiwi berries are edible fruits the size of a large grape, similar to fuzzy kiwifruit in taste and internal appearance but with a thin, smooth green skin.

Kiwi International Air Lines was an American airline that operated from September 21, 1992, for almost seven years. It was headquartered in Newark, and in its brief history, the airline flew eight million passengers without incident.

What is Kiwi.com?

Kiwi.com, though, is neither a flightless bird, nor a fruit, nor a defunct airline, but an Internet site. In its own words, when asked “Is Kiwi.com a legit website?” they follow it up with:

“We often see questions on various platforms online asking, ‘is Kiwi.com safe for booking flights with?’ The answer is yes, Kiwi is 100% safe and legit. We’re a reputable travel company with one objective, to use our innovative technology to help you find affordable flight options to get you from A to B.”

Kiwi.com, previously known as skypicker.com, is a Czech online travel agency founded in 2012. Kiwi.com provides a fare aggregator, metasearch engine and booking for airline tickets and ground transportation. Its ticket search features Kiwi.com’s “virtual interlining” concept – itineraries combined from over 750 carriers, including many that do not cooperate in online bookings.

Many of us are aware of investment scams that abound on social media – scammers promising guaranteed returns on investment. Consumers lost billions of dollars to them last year. Some start with a WhatsApp message apologizing for bothering you.

Kiwi.com has a great site, and its results prove to be very enticing to millions of clients. In fact, it goes further than any site or travel agency by stating that it will handle everything with the airline, including preparing your boarding passes. This is a tedious yet vital procedure these days. Curiously, though, it doesn’t give the airlines your details – neither your phone number nor your address. All communications are done solely between Kiwi and the airline. And that raises a lot of questions.

Kiwi.com is without any doubt a legit online travel agency. However, booking a flight through it increases the risks of issues as compared to booking directly with the airline, since Kiwi works as a middleman between the traveler and the airline. Although problems can occur even with direct booking with the airline, the chances are much lower compared to booking a flight through Kiwi.com.

Why Kiwi.com causes problems

Here’s why:

Kiwi.com basically acts as an intermediary between you and the airlines. As a middleman, Kiwi collects your payment, and it – not the airline – is responsible for your booking, since your contract is not directly with the airline; it is with Kiwi.

In the event that something goes wrong between you and the airline, you will have to contact Kiwi.com, and then it will reach out to the airline you are booked with, and Kiwi will then get back to you. But how fast Kiwi.com’s customer support will help you resolve your issue depends on the level of customer service you choose at the time of booking.

Kiwi.com basically offers three types of services:

• Basic Service : Under this service, neither immediate response will be given to your phone calls, nor can you contact Kiwi.com through email.
• Plus Service : With this service, you can contact Kiwi.com through email, and your phone calls will be given medium priority.
• Premium Service : Under premium service, your phone calls will be given high priority, and you can contact Kiwi.com through email.

Kiwi.com basically provides three types of tickets, and each one has its own refund and booking changes rules:

• Saver Ticket : You can neither make changes nor can you get a refund if you cancel your trip.
• Standard Ticket : You can make changes but can’t get a refund if you cancel your trip.
• Flexi Ticket : You can make changes and also will get a 90% refund if you cancel your trip.

Kiwi.com definitely saves you money over direct bookings with the airline, and it works out just fine, as long as everything goes smoothly. But when you’re booked through Kiwi and something goes wrong or any unexpected circumstances happen, Kiwi can make things more complicated to resolve. You’ll most likely be stuck in a lot of back-and-forth between the airline and Kiwi.com before your issue is resolved.

It all seems to be what one would expect from an Internet booking site, an aggregator, as it’s called in the industry. But appearances can be deceiving.

It was last week that I received a message from a family of five who were due to fly back on Wizz Air from Rome after a wonderful holiday traipsing through Italy.

Kiwi had informed them that Wizz Air had canceled its flight, and the woman representing the family asked me to confirm whether this was true. Kiwi told her she could get a €10 refund or credit for a future flight, which she rejected outright. We all know that one of the biggest risks of low-cost carriers is they can cancel a flight with little advance notice.

Surprisingly, I told her Wizz Air was indeed flying that day, and there was no reason to believe the flight would be canceled. I told her to bring her family to the airport directly to Wizz Air, and that in the worst-case scenario there would be an El Al flight that evening if she had to buy five new tickets.

When she got to the Wizz site, the attendant was most accommodating and confirmed what I had advised her, that the flight was operating as scheduled and was in fact not canceled.

Nonplussed, she asked him to dig deeper, and upon inspection, he notified her that Kiwi had canceled all five tickets and refunded the money. The Wizz Air ground attendant’s reaction was quite serene, and he was not at all surprised that it had occurred.

Together, they contacted Kiwi, which at first reiterated that she had canceled the flights, but upon further review owned up to its mistake. Even more bizarre, the phone number, email, and physical address that Kiwi provided to Wizz Air were all fake. Not erroneous, but outright nonexistent. Wizz Air tried to accommodate her, even offering them seats on the next day’s flights or a partial refund, but the client realized that throwing good money after bad money was absurd and purchased five new one-way El Al tickets.

My client was quite savvy, and, with some assistance from my office, received all the documentation necessary to get a full refund. She knows that as Kiwi.com has no physical representation in Israel, she cannot sue it for restitution in small claims court, but followed assiduously every obstacle they threw at her to get a full refund of what she had paid to Kiwi. Not, of course, the difference for the new ticket, nor, of course, the compensation due for the delay in flying back to Tel Aviv, nor for any mental anguish, but still she learned a valuable lesson.

SOME AIRLINES have taken Kiwi’s cavalier attitude into consideration and gone to the courts.

On 14 January 2021, Southwest Airlines sued Kiwi.com, alleging that its scraping of fare information from Southwest’s website was a breach of contract and that Kiwi.com’s use of Southwest’s logo in its search results constituted trademark infringement.

In response, Kiwi.com removed Southwest’s logo from its search results, but continued to sell Southwest tickets despite Southwest sending Kiwi.com a series of cease-and-desist demands.

In December 2021, a Texas court ruled in favor of Southwest, permanently banning Kiwi.com from scraping and harvesting information from Southwest’s website, republishing the airline’s schedules, and selling Southwest tickets without permission.

On SiteJabber, Kiwi.com has a rating of 1.08 stars from 1,882 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kiwi.com most frequently mention customer service, credit card, and full refund problems. Kiwi.com ranks 258th among plane ticket sites. Mirana gives an almost identical report from last June.

From another site reviewing Kiwi.com:

“I don’t generally [leave], in fact have never left, bad reviews, but just as a warning:

“I think Kiwi is safe and legit, so roll the dice if you want, but the only thing they did well was leave a lot of time between flights, cuz you’re going to need it to sort things out on your own and deal with delays.

“Paid for checked bag, second airline didn’t honor. Baggage requirements for two airlines were totally different. We only had info for the first flight; that was problematic. Couldn’t check bags all the way through. Also, wasn’t well informed of changes to flights.”

The Better Business Bureau in the United States has a litany of complaints about Kiwi.com just in the last month.

Tiffany’s review was nearly identical to what my client encountered. She asserted the company is a complete scam. She, too, bought her flights through its website. She, too, got a notification through its app that the flight had been canceled. She, too, was told her only options were to spend hundreds more dollars, over twice what she had paid, or she could seek a refund.

But that was not true. I could see that according to her airline, the flight was not canceled. In fact, I could still purchase tickets to that flight online!

After hours of arguing and talking between Kiwi.com and the airline, it came to be understood that the airline had not canceled the flight but had canceled the booking made through Kiwi.com. Kiwi.com refused to allow me to speak to a manager, and it refused to give me a way to submit a complaint. I ended up having to get a refund through my bank and had to repurchase tickets directly from the airline, and for a higher price.

If it happens once, we’ll call it a mistake. A second occurrence, we call it a coincidence. A third incident, and it is obvious that this is a pattern repeated over and over again. See this site to read claim after claim of fraudulent behavior: Kiwi.com, Inc. | Reviews | Better Business Bureau® Profile (bbb.org)

My client was fortunate; her instinct that something was rotten was immediately raised, and she had the wherewithal to reach out to someone inside the industry. She will prevail in getting compensated for what she paid it. Hopefully, her story and others’ will get the authorities in other countries to act against it. Lawsuits against airlines or Internet sites are not rare and in themselves are not indicative of illegal activities.

Kiwi.com is a different kettle of fish, and something doesn’t smell right. Airline scams are easier to detect. Never give money until you see a confirmation number. Anything else could just be a reservation, and that is not a confirmed ticket. Book directly from the airline’s website or a trusted travel agency. You may not get the lowest fare, but you will be getting a legitimate ticket. Read reviews; service matters; and if you have to pay more for that, then make the decision to do so. If you’re worried about a ticket, talk directly to the airline’s customer service department.

Check official resources: The Better Business Bureau in the United States is a great place to start. The agency lists real companies; if you can’t find the one you’re working with, walk away.

Online reviews and ratings: Read online reviews and ratings on sites like TripAdvisor, Yelp, or Google. Keep in mind that extremely positive and negative reviews could be bogus. Watch for a balance of reviews and consistent themes.

Bottom line, if it looks like a duck, swims like a duck, and quacks like a duck, it’s a duck.

The writer is the CEO of Ziontours, Jerusalem, and a director at Diesenhaus. For questions and comments email him at [email protected] •

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Travel service providers

Distribute your travel products with Kiwi.com

If you have a product that is making travel better, we want to work with you. Kiwi.com powers more than 100 million flight searches and sells 35,000 seats every day. Working with us is the ideal way to extend your reach globally.

Gain access to 8 million unique visitors every month

Kiwi.com works with a range of partners to increase our offer to customers. These include Booking.com for hotel content, Rentalcars for car hire, and AirHelp to ensure our passengers receive compensation for delayed, canceled or overbooked flights. Most of these integrations are carried out through affiliate schemes.

There are multiple touchpoints in our customer journey that allow us to upsell ancillaries to our 8 million unique visitors every month. We are always open to new opportunities to partner with ground transportation providers, taxis and ride-hailing services, tours, activities, airport lounges, restaurant reservations, cruises, event tickets, visa services, and insurance companies to work with.

Gain global reach

Our top ten markets are the United States, the United Kingdom, France, Germany, Russia, Spain, Denmark, Italy, Sweden and South Korea and we are working hard in Latin America and Asia. That means once your product is integrated you have easy access to new markets that may be difficult for you to reach.

It is also possible to access our Marketing team and in-house creative agency to run a range of campaigns to increase awareness around your product. These could include placement on Kiwi.com Stories , social media campaigns, and blast emails. Rates are available on request.

Currently, Kiwi.com does not provide sponsorship for any events, other than those in the tech community. We are open to collaborating with influencers.

For more information, please get in touch using the form below

News 01/02/2023

Partnerships in 2022

Airlines 21/11/2022

Spirit of adventure: Cooperation with Spirit Airlines

Airports 10/10/2022

Connecting people and places

Airlines 30/09/2022

Air Arabia Group strengthens business relationships with Kiwi.com

Tourism Boards 25/07/2022

Attracting visitors to the Land of Beauty

Product 25/04/2022

Ten years of Virtual Interlining

News 19/04/2022

Celebrating 10 years of travel with our partners

News 19/01/2022

Review of 2021: New partnerships tripled

Airports 15/12/2021

Brussels Charleroi Connects transferring passengers

Affiliates 08/12/2021

Promo of travel made easy with Kiwi.com WordPress plugin

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Type of partnership Type of partnership Affiliates Travel Service Providers Airlines Ground and Sea Transport Travel Retailers Content Acquisition

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Best Online Travel Agencies

Booking.com is our top choice for making your trip arrangements

Ligaya Malones is an editor, blogger, and freelance writer specializing in food and travel. Ligaya's work has appeared in publications including Lonely Planet and BRIDES.

We independently evaluate all recommended products and services. If you click on links we provide, we may receive compensation. Learn more .

Planning a trip can be easier through an online travel agency than if you handle each aspect of the planning separately. You can book hotels, air travel, rental cars, and more through a single site, and booking everything together sometimes results in discounts. By inputting a destination, a range of dates, and other preferences, you will see a list of options for each aspect of travel.

The best online travel agencies offer options from the largest number of airlines, hotels, car rental agencies, and more. Look for sites that offer discounts for combining reservations for different aspects of your trip. For example, the best sites will have lower rates if you book both plane tickets and a hotel through their services. The best sites also provide reviews from customers who actually have booked through the service. These are our top picks.

• Best Overall: Booking.com
• Best Budget: Skyscanner
• Best Price Predictor: Hopper
• Most Innovative: Kiwi.com
• Best for Eco-Conscious: Kind Traveler
• Best for Social Impact: I Like Local
• Best for Design-Forward Homestays: Plum Guide
• Our Top Picks
• Booking.com

Kind Traveler

I Like Local

• See More (4)

Final Verdict

Frequently asked questions, methodology, best overall : booking.com.

 Booking.com

This industry leader offers one of the most comprehensive trip planning platforms on the Internet.

Lots of options to choose from

Interface is easy to use

Numerous filters to customize your search

Tricky to tell whether changes/cancellations can be made with Booking.com or the vendor directly

Booking.com was founded in 1996 and has grown into an industry leader that stands out for being one of the most comprehensive trip planning platforms out there. From one website, you can compare and book accommodations, flights (including one-way and multi-city flights), sightseeing activities, and even airport taxis. The website lists more than 28 million accommodation options, from hotels, hostels, and B&Bs to vacation homes and luxury resorts—you can browse more choices per destination on Booking.com than other online travel agencies. The website also performs well on cost and typically returns lower-than-average prices for flights and hotels. 

Booking.com's interface is also easy to use. On the home page, search for a hotel by entering your chosen destination and dates. Then, use the extensive list of filters—such as price range and distance from the city center—to narrow the results down and find the best fit. You can also search for a specific hotel, or seek inspiration by clicking through options grouped by destination or property type or by topic such as the country’s best Michelin-starred hotel restaurants or the top cities for vegan travelers. The flights, car rental, and other tabs are just as intuitive. 

Best Budget : Skyscanner

 Skyscanner

You can compare prices across airlines, hotels, and car rentals.

Simple interface

Option to toggle searches between specific dates or by monthly calendars

Search Everywhere button is great for spontaneous planners

Extra clicks are required to make a final purchase

Must read fine print for changes/cancellations—may need to deal directly with the vendor

Ads on the sidebar can be distracting

Find deals on airfare, hotels, and car rentals with an aggregator site like Skyscanner , which uses a metasearch engine to compare prices from all online travel agencies and the airline, hotel, or car rental company in question. Run searches with fixed dates, opt to compare airfare prices month to month, or click “Cheapest Month.” Searches also include options for nearby airports or non-stop flights only. With hotel searches, you can choose to select only from properties with free cancellation, a cleanliness rating of 4.5/5 or higher, or 3- or 4-starred hotels only. Car rental searches include an option to select “return car to different location.”

Once you’ve found the best rate, click on the link to be redirected to the third-party site to make your booking. Feeling spontaneous? The Search Everywhere button on the homepage offers a list of the cheapest flight deals for destinations both locally and across the world—just plug in your departure airport first.

Best Price Predictor : Hopper

The company claims a 95 percent accuracy rate at predicting when flights and hotel rates will be cheapest.

Color-coded system makes it easy to determine cheapest days to buy

App is easy to use

Option to track flights and receive alerts when the best time to buy arises

Some have mentioned the app functions better as a research tool than a booking tool

Unclear whether Hopper will price match if you find a cheaper flight elsewhere

Hopper is a travel app available on iOS and Android that aims to help travelers save on airfare by usng historical data and their own algorithm to predict when flights will be cheapest. Just type in where and when you’d like to fly and Hopper will present you with a color-coded pricing calendar indicating how much tickets are likely to cost. (Green is the least expensive, then yellow, orange, and red for most expensive.) Hopper will also recommend you either buy now or wait, or you can choose to watch a trip and receive notifications on the best time to buy. In addition, the app has expanded to offer hotel and car rental price predictions, too.

Some newer features since the app’s inception in 2009 include an option to freeze a price for a limited time—for an extra fee—as well as exclusive app-only discounts. Hopper is free to download, and you can choose to book directly through the app, though some users mentioned they use Hopper as more of a research tool before booking directly with the airline or hotel. The company claims a 95 percent accuracy rate at predicting flight rates up to a year ahead.

Most Innovative : Kiwi.com

This metasearch engine scours the web to piece together the ideal itinerary using planes, trains, buses, and more.

Creative itineraries get you where you need to go, especially if you’ve got a multi-stop trip

Kiwi Guarantee offers rebooking or cancellation protections

Nomad option appeals to travelers with a lot of flexibility

Creative itineraries mean you may not fly out of the same airport you flew into

Kiwi Guarantee has an additional fee

Charges all-in-one fee for booking flights, trains, buses (though you can always purchase a la carte)

Travelers planning multi-city destinations and seeking a bargain, as well as those looking to take planes, trains, and automobiles to get there, might consider Kiwi . Kiwi is a metasearch engine that scours and pieces together itineraries from various airlines (even if they don’t have a codeshare agreement), considers multiple airports (even if your arrival airport is different from departure), and offers booking options, whether you’re looking at very specific dates or more general ones (up to 60 nights).

Some will find the ability to make multiple bookings for a particular trip more convenient than going at it manually several different times, though note that you must opt into the Kiwi Guarantee program to access rebooking and refund protections should your reservation change or be canceled. Kiwi’s Nomad option allows you to plug in a bunch of destinations you’d like to visit and the length of your intended stay, and the website will churn out the most affordable itineraries for review.

Best for Eco-Conscious : Kind Traveler

A give-and-get business model means booking accommodations with exclusive perks, a donation to environmental organizations, and more.

All participating hotels include a local give-back component

Exclusive savings and perks

Participating hotels are located in some of the most beautiful places in the world

Inventory is much smaller compared to other booking platforms

Some of the amenities mentioned are based on availability only

In 2022, Kind Traveler (an online trave agency focused on hotel bookings) announced an increase in environmentally and socially conscious hotels, charity donations, voluntourism opportunities, and additional perks like waived resort fees or a welcome amenity.

Unlock exclusive hotel rates and perks from participating Kind Traveler hotels with a minimum $10/night minimum donation to a local charity. For example, stay at the Six Senses Laamu in the Maldives and receive up to $33 off the nightly rate and perks such as a food and beverage credit and an Earth Lab or Alchemy Bar workshop when you make a donation to Manta Trust. The organization funds coastal research to protect the island nation’s large yet fragile population of reef mantas.

Select from more than 140 participating hotels from the Hawaiian Islands to Bozeman, Montana, and the Maldives. Charities include wildlife, human rights, arts, education, and environmental preservation organizations.

Best for Social Impact : I Like Local

Choose from a host of travel experiences with the peace of mind that 100 percent of the cost goes directly to local partners.

Social impact mission woven into organization’s business model

Immersive experiences led by local guides

Range of experiences offered

May not be best fit for those seeking upscale, luxury experiences and stays

Can’t sort experiences by a list of countries (though an interactive map is available)

No experiences outside of Africa and Asia

For an online travel agency with a booking platform designed to route dollars spent directly to the communities travelers intend to visit, consider I Like Local . Visit the website to browse a host of travel experiences in countries including Indonesia, Kenya, and Cambodia. Experiences include homestays and farmstays as well as wellness and culturally oriented experiences—from cooking and cycling tours to weaving classes.

To search for an experience, select from drop-down items like travel dates and experience categories, or view a global map and click on a country to view experiences that way.

The platform got its start in 2014 and has grown to 4,000 local hosts across nearly 20 countries. As a social impact organization, 100 percent of each booking fee goes to local hosts. To date, 16,000 travelers have booked with I Like Local.

Best for Design-Forward Homestays : Plum Guide

Browse and book seriously vetted, design-forward vacation homes.

Highly curated inventory of vacation rentals across the world

Design-forward

Thorough vetting process

Does not publish guest reviews

Other platforms have homes available across more destinations

When it comes to booking a vacation home, serviced apartment, or condo, travelers are spoiled for choice. Plum Guide is an online travel agency that specializes in accommodations—though not just any home makes its directory. The company claims that each potential home listed on its site must jump through 150 hoops to be included, from internet speed and mattress and pillow quality to the showers’ water pressure and the home’s proximity to dining, shopping, and attractions.

Search by a featured collection on the website such as “ pet-friendly homes ” or “one-of-a-kind homes in Palm Springs.” Scroll to the bottom of its homepage to view its top destinations, as well as a list of all destinations where Plum Guide homes are available, including Barbados, Mexico, Portugal, Switzerland, the U.S., and Turkey. Note: From the top right-hand corner of the site, use the dropdown menu to select currency of choice.

As long as you know what you value most out of your travel experience—such as affordability, social impact, or luxe accommodations—there’s an online travel agency to help plan your next trip. Be sure to read the fine print, as some agencies are third-party websites and not direct vendors. If you're not sure where to start, Booking.com is your best bet for a smooth user experience and hard-to-beat offers on flights, hotels, and other travel arrangements.

What Is the Biggest Travel Agency?

Our choice for best overall, Booking.com, is known as an industry leader with listings for all major hotels, airlines, car rental companies, and more. It boasts more choices for accommodations per destination than any other site, and we found its interface to be user-friendly.

Are Online Travel Agencies Worth It?

This depends on your needs and priorities. The best online travel agencies certainly can save time by booking everything all at once. However, if you're someone who is good at haggling and enjoys the details of planning a trip, you might be able to find better deals by reaching out to hotels or other destinations and speaking to someone personally.

Is It Cheaper to Book Online Than With a Travel Agent?

Not always. A travel agent you know and trust should have the experience and connections to find deals that can match or surpass what you'll find online. Additionally, if something goes wrong, travel agents provide you with an actual person you can use as an advocate to correct the problem . But if you don't have access to a good travel agent, online sites still provide plenty of ways to streamline planning and save money .

We considered dozens of online travel agencies and narrowed down the options based on user experience, volume and quality of inventory, unique offerings and specials, and customer reviews. We also assessed travel companies’ environmentally and socially conscious policies.

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Kiwi Travel

The greatest adventures start here.

(920) 731-0001 2124 S. Clover Lane Appleton, WI 54915

• Being a native of New Zealand, the South Pacific and Hawaii are Kiwi Travel's specialties.  
• We also work with the leading tour companies to arrange Caribbean and Mexico vacation packages.  
• International travel is also a top priority for our clients. The Kiwi staff has traveled there extensivly.  If you decide on an European vacation we can customize any package you desire, starting with air only, if that is your request. The more extensive your trip is the more fun it is for us to plan.
• Destination weddings have become very popular and we enjoy working with couples, helping them plan their dream wedding.

Owner - Travel Agent

As a native of New Zealand Kay specializes in South Pacific travel and Hawiian Island vacations.

[email protected]

Anne Swetlik

Administration / agent....

Anne entered the travel industry in 1985 excited and willing to take on the world. That is exactly what she does at Kiwi Travel. Many years ago she discovered cruising and the many cruise options of today are one of her specialties. Anne also enjoys helping her clients make magic whether planning a Disney vacation or a tropical destination wedding.  Every day is an adventure and Anne is ready to make your planning process easy and fun.

[email protected]

Pam DeLeest

Saturday agent....

Pam has been working in the travel industry for over 18 years with particular expertise in the Hawaiian Islands.  Having traveled there with her family over a dozen times since 1988, she's knowledgeable about each of the islands and their particular hot spots for couples and families.  Although Pam has also traveled to Mexico, Canada and the Caribbean, her love of the islands draws her back time and again.  She has also worked extensively with clients on all-inclusive excursions to Cancun, Riviera Maya, Puerto Vallarta and Cabo in Mexico as well as many Caribbean locations and cruises.

[email protected] 

April Ashbeck

April continues to be an important member of our Kiwi Travel staff.  She is passionate about travel and would love to help you with any of your travel needs.

[email protected] 

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Visit Moscow Tours

Saint Petersburg - Karelia 9 days - 8 nights

Moscow - Saint Petersburg tour package 8 days/7 nights

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Moscow tour package 4 days/3 nights.

Special Winter Edition Tour 8 days/7 nights

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Moscow-Kazan-Saint Petersburg 9 days/8 nights

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Moscow-Saint Peterburg tour package 8 days/7 nights BEST DEAL (15th of MAY-22d of MAY only)

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Moscow-Altai tour package 14 days/13 nights

Moscow-Murmansk-Saint Petersburg 11 days/10 nights

Saint Petersburg - Karelia 8 days/7 nights

Moscow tour package 5 days/4 nights including tank riding and Stalin Bunker visit

Moscow-Saint Petersburg tour package 7 days/6 nights including tank riding and Stalin Bunker visit

Magic Ice of Baikal Lake - 7 days / 6 nights

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Suzdal and Vladimir Tour

Moscow Kremlin Tour

River Cruise Tour

Driving Tour around Saint Petersburg

Peterhof Tour

Moscow Driving Tour

Moscow in 1 Day (Walking tour)

Welcome to visit moscow tours.

We provide authentic, informative and memorable tour packages and city tours, at very competitive prices. Visit Moscow Tours are available not only in Moscow, but also in other cities: Saint Petersburg, Kazan, Suzdal and Sergiev Posad.  We also organise customised individual programs tailored just for you.

Our guests come in large groups, small private groups, as couples or as single travellers. We take care of and treat our guests with respect in a friendly and warm family environment. We show people our beautiful cities with passion and deep knowledge of their history, culture and traditions.

Our guides are extremely hospitable, helpful and well-informed. They are simply the best because only by providing the best services can we make the world fall in love with Russia. And we are very happy when our guests say that they will definitely come back to Russia and that they will tell all their friends how great Russia is! That is what inspires us to put even more dedication and hard work into our tours, knowing that what we do is positive and meaningful.

Our classic tours include tours of Moscow and Saint Petersburg, two main Russian cities.

Moscow is a big and busy  megalopolis and Russia’s capital city, where more than 12 million people live and work. Our capital city is happening place; it is mysterious, elegant, luxurious, fashionable, clean and bright, with its unique legends, traditions and events. It is with great pride that we show the Red Square and the Kremlin, our Underground and Tretyakovskaya Gallery, among other stunning attractions.

Saint Petersburg is our second capital,  the second largest city in the Russian Federation. This wonderful city has a strong and lively aristocratic spirit, uniquely Russian royal architecture, magnificent museums and theatres. Saint Petersburg bears the royal heritage of Russia, which can be felt in its air, its streets, parks, monuments, museums and citizens.  In Saint Petersburg tours, we will take you to the Hermitage, Peter and Paul Fortress, Faberge Museum and Orthodox Cathedrals. We’re sure you will love it!

If you have a few more days to spare, venture into the dreamy Russian countryside in Suzdal or Sergiev Posad. Suzdal is a small town with a population of about ten thousand people, situated on less than 15 square kilometres. This tiny area is home to 53 historic cathedrals, five monasteries and a kremlin. Church domes are visible like mushrooms from anywhere and everywhere in the town like in a fairy tale. No wonder Suzdal is called the ‘Town Museum”.  It is definitely worth visiting!

Just try any of Visit Moscow Tours’ tour packages or any individual city tour, and we promise that you will want to come back to Russia again.  Russia is huge with countless amazing places to visit. There are so many unique experiences to be had and energies to be felt that one tour is definitely not enough to explore this vast land. It is also a very safe destination to travel, and we have a tradition of warm hospitality. Our people adore and take care of visitors as our own guests, and even if they do not know your language very well, they still try to be helpful and hospitable.

Our guides will show you the most interesting attractions and historical places, taking you on a journey to the past to enjoy stories of medieval times, the Romanov monarchy, the Soviet Era. And of course, we will show you the contemporary life of our country through authentic local experiences.

We look forward to meeting you soon!

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Thank you for choosing Vietnam as your destination! Thank you for your kind trust in VietnamIntours! With 20 years of experience, Lily travel expert team will contact you soonest for best trips and Advice For faster advice, you canWhatsApp/Line/Viber us +84 097 965 53 73 Tam Tran (Normally reply in 5mins)For advertising, SEO, cooperation please sent email to [email protected]

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• Address in Vietnam: 20 Ngo Huyen, Hoan Kiem District, Hanoi city, Vietnam
• Address in Vietnam: 16A Ly Nam De st, Hoan Kiem District, Hanoi city, Vietnam
• Address in Taiwan: Xinbei City, Xinchuang District , Minanxi Street, 75 lane 1st floor
• Tel/WhatsApp/Viber: +84931152368 Tam
• Line/WhatsApp: +84949094727 中文服务热线
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