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Best for Vets in Travel: How CWTSatoTravel became ‘a top military company’

December 19, 2023

Josh Geis (L) and Greg Harkins (R) with a US military veteran at the Best Defense event

When Greg Harkins, CWT’s leader of Defense & Government found out that CWTSatoTravel was recently awarded two prestigious awards for its veteran hiring initiatives it was welcome news. Himself a veteran, Harkins served all over the world for 27 years, sits on the board for Soldier’s Angels , a global network of volunteers that provide aid, comfort and resources to the military and their families and is a member of American Corporate Partners , a mentoring organization that pairs Fortune 500 companies with military personnel looking to transition to life after service. Harkins was mentored through ACP program and now serves as a mentor himself. Through these organizations and other networks, he’s mentored over 100 ex-servicemen and women in the last three years alone.

CWTSatoTravel is recognized in this year’s 2023 Military Times Best for Vets: Employee rankings and as a top Military Friendly company as part of the 2024 Military Friendly Awards. The Military Friendly® Silver Designation is awarded to companies that score within 20% of the 10th ranking Employer in their category. Only a select group of companies achieve this honor.

Harkins brings a deep understanding of the demographic and institution necessary to build a veteran infrastructure that adds value to ESG and a global organization like CWT. 

From national service to customer service

Many of us take our limited knowledge of military life from movies usually involving saluting troops wearing mirrored aviators yet a diverse pool of   200,000 veterans transition from the U.S military to civilian life every year encompassing a vast range of roles with the strategic mindset and analytical nous ideal for a global organization.

Among CWT’s ex-service members are people like Steve Birch, Snr Director PMO. A former lead signal officer for one of the 12 Divisions in the U.S Army he brings his knowledge of communications architecture and technology to CWT’s product and technology team. There’s Dillon McBrady in Enterprise Strategy who worked in planning and strategy in the military and still serves in the National Guard, and Sales Director Casey Moes, “The military boasts the full range of skills and requirements, says Harkins, “In the civilian world you look at the military and don't realize that they have HR, DE&I, technology and finance. There’s every possible function, and at a scale that most civilian organizations could never match. He adds that the reverse can also be true, “I was in the infantry. You have a limited view if you have only engaged with a company as a customer. You have to take a step back and imagine what’s really behind this organization that’s getting you on a plane. I was surprised as I was transitioning out about where CWTSatoTravel, which provides services for U.S military and civilian government agencies, sits in the broader scope of CWT and the travel industry in general. You become part of a much bigger and complex ecosystem.”

ESG starts with the individual

Equal employment opportunity is a central tenet of Environmental, Social and Governance (ESG). For many that means the right to thrive professionally in a flexible and autonomous environment.

Sales Director Casey Moes served for 23 years most recently as a military police officer and has worked in Korea, Italy, Afghanistan and Iraq. When Casey was the US Army’s Africa Director of  Operational Protection Directorate she began looking externally, “The Army is so all encompassing that most folks that have served end up having a lot of their identity wrapped up in it.  This makes the transition harder," says Moes. Skillbridge,  a mentoring and training program of which CWT is a member, allowed her to “dip a toe in the water” to see what value she could bring right away. “When I transitioned about a year and a half ago, I didn’t think I was going to find something that was as fulfilling. Now I have eight-year-old twins. I am present in their life. I am able to honor my commitment to my family, to coach my boys’ soccer team, go to the recital and take them to the school bus even if that means picking up work again from 7-10pm.”

It's a leap from doing things like leading programs that oversee the safety and security of US Army personnel operating across Africa to sales but she brings a critical sense of perspective, people skills and agility.

Organizations rightly strive to create both a diverse and inclusive staff. Without the opportunity to transition, talented leaders like Moes would remain an untapped asset in industries that require flexibility and the capacity to navigate through uncertainty.

The same extends to hiring military spouses who bring lived experience to traveller-facing roles, “They make ideal CWTSatoTravel counselors and leaders,” adds Harkins, “They understand intimately who they're supporting because a lot of times they're working on the base supporting service members and families. They know it better than anybody else.”

By recognizing and tapping into the potential of this talented pool of individuals, your organization can benefit from a diverse and dynamic workforce that is well-equipped to face the challenges of the future. It’s an award-winning approach and the right thing to do. 

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Sato Travel: Simplifying Travel for the Military Community

Table of Contents

Introduction

Sato Travel, a unique travel service, has been giving travel arrangements only to the tactical local area for a long time. Whether it’s for true obligation travel or individual excursions, Sato Travel is the go-to office for military faculty and their families. In this article, we will investigate what Sato Travel is, the way it works, and why it’s a significant asset for the tactical local area.

What is Sato in the Military?

Sato travel , another way to say “Planned Carriers Traffic Office,” is a travel service that has been serving the tactical local area since the 1940s. At first, settled to give carrier tagging administrations to military staff, Sato Travel has extended its contributions over the years to incorporate an extensive variety of movement administrations, including flights, dwellings, and rental vehicles, and that’s just the beginning.

How Does Sato Travel Work?

Sato Travel works through an organization of movement workplaces situated on army bases all over the planet, as well as online through their site. Military staff can get to Sato Travel administrations through their base’s movement office or by signing in to the Sato Travel site.

To use Sato Travel for official duty travel, military personnel typically need to obtain authorization from their unit or command. Once authorized, they can work with a Sato Travel agent to book flights, lodging, rental cars, and other travel services according to the regulations and policies of their branch of service. Sato Travel agents are well-versed in the specific travel requirements and entitlements of the military, which makes them a valuable resource for navigating the sometimes complex process of official duty travel. For more amazing knowledge and travel guide do a quick Visit here .

Benefits of Using Sato Travel

There are several benefits to using Sato Travel for military personnel and their families.

• Convenience: Sato Travel has solid areas for armed force bases all over the planet, simplifying it for military staff to get to their organizations. With committed travel working environments and learned experts who grasp the specific prerequisites of the strategic neighborhood, Travel gives a supportive and reliable technique for booking travel blueprints.
• Expertise in Military Travel: Sato Travel addresses impressive experts in serving the strategic neighborhood, which suggests their delegates are learned in the extraordinary travel necessities and honors of the military. They can give direction on movement guidelines, a routine set of expense rates, and other significant subtleties that are well-defined for the military, guaranteeing that tactical staff are consistence with their branch’s approaches and methodology.
• Cost Reserve funds: Sato Travel organizes exceptional rates and cutoff points with transporters, lodgings, and other travel providers, which can achieve cost-hold assets for military personnel and their families. Sato Travel in like manner offers particular progressions and groups for the strategic neighborhood, and additional opportunities to get a good deal on development costs.
• 24/7 Client service: Sato Travel gives nonstop client care through their site and a devoted call place, guaranteeing that tactical faculty can get help with their movement needs whenever, anyplace.

Real-Life Examples of Sato Travel in Action

To illustrate the value and effectiveness of Sato’s Travel, let’s take a look at a couple of real-life examples:

• Johnson’s Official Duty Travel

Sgt. Johnson, a member of the U.S. Army, received orders for an official duty assignment in Germany. He needed to book flights, lodging, and a rental car for his travel. Sgt. Johnson visited the Sato’s Travel office on his military installation and worked with a Sato’s Travel agent who helped him navigate the process of booking his travel arrangements. The agent ensured that Sgt. Johnson’s bookings were in compliance with the Army’s travel regulations and helped him secure the best available rates for his flights and accommodations. Because of Sato’s Movement’s mastery in military travel and their advantageous administrations, Sgt. Johnson had the option to book his authority obligation travel proficiently and with inward feeling of harmony.

• The Johnson Family’s Vacation

The Johnson family, comprising of a well-trained Flying Corps part, his mate, and two youngsters, needed to design an excursion to Hawaii during a school break. They visited Sato’s Travel site and tracked down different flight and inn choices that fit their financial plan and inclinations. They were able to easily compare prices, select their desired flights and hotel, and book their travel arrangements through Sato’s Travel’s online platform. The Johnson family also took advantage of a special promotion offered exclusively to the military community, which saved them additional money on their vacation expenses. The Johnson family had a smooth and enjoyable vacation, thanks to the convenience and cost savings provided by Sato’s Travel. A fantastic read about Travel Synonyms .

Let’s address some frequently asked questions about Sato’s Travel:

Sato’s in the military stands for “Scheduled Airlines Traffic Office,” which is a travel agency that provides travel services exclusively for the military community. It is a part of the Defense Finance and Accounting Service (DFAS) and offers travel solutions for official duty travel as well as personal travel for military personnel and their families.

Can Anyone Use Sato Travel?

Sato’s Travel services are exclusively available to members of the U.S. military, including active duty, reserve, and retired personnel, as well as their dependents. Proper authorization from the military chain of command may be required for official duty travel bookings.

How Much is the Sato Fee?

Sato’s Travel does not charge a separate fee for its services. However, they may earn revenue through commissions from travel providers for bookings made through their platform.

How Do I Get a Sato Travel Receipt?

Military personnel can obtain receipts for their Sato’s Travel bookings through Sato’s Travel office or Sato’s Travel website. Receipt requests can be made online by providing the necessary booking details, such as the booking confirmation number and traveler’s information.

Table: Quick Facts about Sato Travel

Here’s a quick summary of key information about Sato’s Travel:

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CWTSatoTravel, the U.S. military and government division of CWT, is the nation's leading provider of travel management and fulfillment services to the U.S. government.

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Marine spared prison for robbing convenience store to recoup scam debt

Naha District Court in Okinawa, Japan, on July 12, 2024. (Keishi Koja/Stars and Stripes)

CAMP FOSTER, Okinawa — A Japanese court Friday sentenced a U.S. Marine to a three-year suspended sentence after he pleaded guilty to robbing a convenience store on Okinawa to retrieve money he lost in an online scam.

Lance Cpl. Andrew Torres, 20, of the 3rd Marine Logistics Group, pleaded guilty June 24 to one charge of robbery and one of attempted theft.

A suspended sentence means Torres will not serve time with hard labor in a Japanese prison if he commits no further offenses in Japan for five years.

“Compared to other convenience store robberies, a lot of money was robbed,” Naha District Court Judge Tetsuro Sato said as he sentenced Torres.

“Stay away from any criminal activities, especially during this (five-year) period,” Sato said.

Torres, wearing a blue shirt and brown chino pants, looked relieved as he heard the sentence. He bowed to the judge and left the courtroom without comment. He had faced up to five years in prison.

Torres took the equivalent of $840 when he robbed a convenience store clerk at knifepoint April 3 , according to prosecutors. Two weeks later, he attempted on April 18 to take money from another convenience store register but was foiled in the attempt and caught in the parking lot, fleeing the store.

Both convenience stores are in Ginowan city within a quarter mile of Marine Corps Air Station Futenma.

Torres in June said he robbed the store to recoup money he paid a woman offering sex online. He quickly realized he was scammed.

“Torres paid about $1,570 worth of yen in BitCash,” Torres’ attorney, who did not provide his name before leaving court, said to Stars and Stripes at Torres’ plea hearing. “Initially, he was asked to pay $125 worth of yen in BitCash. Following the first transaction, he faced an escalating series of payment demands.”

BitCash is a form of electronic money available at convenience stores in Japan and used for online payment for games, videos and music downloads.

“I should have sought help from family and friends,” he said at his plea hearing. “There were better ways, I wasn’t looking into all my options.”

Torres, questioned by Sato at the plea hearing, said he “would have kept going” until he acquired the $1,570.

Torres’ attorney said that Torres paid $188 worth of yen as an apology to both convenience stores, and both agreed to forgive him. He also paid $840 to an insurance company.

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Boarding, Baggage & More: A Brief Guide To Delta Air Lines' Military Travel Benefits

• Delta offers perks for US military including free baggage and pre-boarding, benefiting active duty members and veterans.
• Military personnel can bring pets on Delta flights, but there are restrictions and fees based on the destination.
• Delta provides a special discount for military members through Delta Vacations, allowing savings on flight and hotel packages.

Several airlines offer different benefits for active duty US military personnel, veterans, and their families. While the perks may vary during different times of the year, they can be a big help for those currently serving or who have served regarding their travel plans. Some military personnel may fly home after duty or head to duty. Regardless, Delta Air Lines has a plethora of benefits, including through its all-inclusive vacation branch, Delta Vacations.

The Atlanta-based US legacy carrier offers benefits for active members of the US Army, Marine Corps, Navy, Air Force, Space Force, and Coast Guard. As the airline’s way of expressing gratitude to those who protect and serve the US, Delta has special policies for military personnel, such as pet travel and early boarding. Most checked baggage is also free of charge, whether on travel orders or leisure trips. The benefits also extend beyond the flight, as the Transportation Security Administration (TSA) allows members of the US Armed Forces to receive expedited security screenings via TSA PreCheck at the airport.

Honoring those who have served or currently serve

Delta allows active duty US military members with an ID to pre-board flights, meaning they can board the aircraft before Delta One or first-class passengers. The perk is beneficial, especially if the flight is completely full. It allows military personnel to settle into their seats and relax before the hustle and bustle of the other travelers fills the cabin.

Pre-boarding is also available for passengers needing assistance getting on the aircraft or additional boarding time. Active duty members are also “allowed more free bags than civilian customers.” According to Veteran.com , Delta awards as many as five free checked bags with a limit of 100 pounds each to military personnel when on travel orders. This is incredibly accommodating if they bring a lot of equipment or personal belongings should their duty last several months. If they are traveling personally, two free checked bags are allowed with a limit of 50 pounds each.

Delta Air Lines Delays Tel Aviv Return After Extensive Security Assessment

The baggage benefit is undoubtedly a perk, considering Delta recently raised its checked baggage fees to civilian passengers. Following several other airlines increasing their fees, Delta now charges its Comfort+ and main cabin travelers $35 each way for the first standard checked bag under 50 pounds, while one free carry-on bag and a personal item are still allowed.

For passengers checking a second bag under 50 pounds, it will cost them $45 each way. Of course, military personnel, as well as Delta One or first class passengers, are exempt from these charges. Travelers with the Delta SkyMiles American Express Card or Medallion Status are also not subject to baggage fees.

Medical emergency flights

Travel privileges are also extended to war-injured immediate family members or domestic partners. According to Delta, those individuals are classified under its Medical Emergency policy, which offers flight discounts. To book a medical emergency flight, the person must provide their name and relationship to their injured family member or domestic partner. Additionally, they would need to provide the name and phone number of the military hospital where their relative or loved one is recieving care. Delta defines immediate family members as:

• Domestic partners
• Stepsiblings
• Stepchildren
• Grandparents
• Grandchildren
• Father-in-law
• Mother-in-law
• Sister-in-law
• Brother-in-law
• Daughter-in-law

The carrier's website lists more information on the prices of its medical emergency flights. Immediate family members will need to call the airline to book a flight.

Pet travel & Delta Vacations

Military personnel can also travel with their pets. Delta only accepts animals as checked baggage for US military or active duty US State Department Foreign Service Officers and their spouses with active transfer orders. However, checking their pet does come with a fee, and it depends on where the individual is traveling. On flights within the US, US Virgin Islands, and Puerto Rico, the cost is $200 to check their pet. I

t is also $200 for international flights to and from Canada or the Caribbean. Travel to and from Brazil is a $150 checked pet fee. All fees are charged each way. Checked pets are prohibited on flights to Australia, Barbados, Hong Kong, Iceland, Jamaica, Liberia, New Zealand, Senegal, South Africa, the United Kingdom, and the United Arab Emirates.

There is a variety of acceptable pets, but there are some restrictions. According to the airline, military personnel may transport two crates per flight. However, larger crates may only be shipped as cargo, which could result in additional restrictions depending on the aircraft and class of service. Cats are permitted, except for snub-nosed cats. Dogs are allowed as well, minus pug breeds or other snub-nosed dogs. Other acceptable animals only within US domestic flights include household birds, guinea pigs, rabbits, and hamsters.

Other animals are allowed but must be shipped as cargo. These include reptiles and primates – lemurs, monkeys, orangutans, gorillas, and chimpanzees. The fee is charged each time the pet is checked in at the airport and will be assessed at each stopover point. Delta says exceptions may apply to flight itineraries with connections over six hours. However, animals are not included with the free baggage privileges granted to military personnel or eligible Delta SkyMiles members.

Lastly, the airline honors military personnel by offering a special discount on Delta Vacations. This perk can allow individuals to save up to $200 per flight and hotel vacation package to any of its 300+ destinations worldwide. Here are the current discounts offered:

• $25 off vacations that cost up to $1,499
• $75 off vacations priced between $1,500 and $3,999
• $125 off vacations that cost from $4,000 to $6,999
• $200 off vacations priced at $7,000 or more

All eligible personnel are encouraged to contact the airline for more details about all of its military perks.

Which North American Airlines Offer Military Discount Flight Fares?

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How a direct flight from San Antonio to DC could help the military

Team working for years on creating flight talks about benefits for active duty, veterans.

Courtney Friedman , Anchor/Reporter

Ken Huizar , Photojournalist

SAN ANTONIO – San Antonio hosts the largest joint base in the Department of Defense.

Joint Base San Antonio supports 266 mission partners and employs 82,000 active duty members and civilian employees.

Many of those positions connect with leaders in Washington, D.C., so Mayor Ron Nirenberg said a lot of money and effort is being spent on travel to that city.

“Alone with the military connections that are made each day between San Antonio and DCA, our military and its partners would save over 500,000 man hours each year, " Nirenberg said at a press conference Monday.

Maj. Gen. Juan Ayala said this flight is essential to our national defense and more important now than ever.

“We’ve grown by quite a bit and number of troops in a number of units, and I think we will continue to grow,” Ayala said.

It’s not just about active military; the flight would affect veterans too.

Think about the honor flights every year that take war veterans to D.C. for the trip of a lifetime.

“It is difficult sometimes without the direct flight, flying into Baltimore. Then we have to bus into D.C.,” said Honor Flight Vice Chairman Court Van Strickland.

Strickland said this direct flight would allow those heroes to spend more time in D.C.

“It would say about two hours a trip for us and a lot of money, buses, meals,” Strickland said.

The military representatives involved in the years-long effort to secure this flight said it was long overdue.

Now, there’s only one more step before this flight is approved, and that’s in the community’s hands.

They are going to be looking at public comment, so anyone who wants to can get on the Department of Transportation’s website and leave a message in favor of the flight.

Copyright 2024 by KSAT - All rights reserved.

About the Authors

Courtney friedman.

Courtney Friedman anchors KSAT’s weekend evening shows and reports during the week. Her ongoing Loving in Fear series confronts Bexar County’s domestic violence epidemic. She joined KSAT in 2014 and is proud to call the SA and South Texas community home. She came to San Antonio from KYTX CBS 19 in Tyler, where she also anchored & reported.

Before starting at KSAT in August 2011, Ken was a news photographer at KENS. Before that he was a news photographer at KVDA TV in San Antonio. Ken graduated from San Antonio College with an associate's degree in Radio, TV and Film. Ken has won a Sun Coast Emmy and four Lone Star Emmys. Ken has been in the TV industry since 1994.

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