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O2 roaming explained for international & EU countries

You can roam and use O2 within most countries around the world.

You can use your regular allowance for free within 48 European countries, with a data fair usage policy of 25GB per month.

With selected O2 Refresh, O2 SIM only plans and Volt plans, you also get the O2 Travel Inclusive Zone Bolt On for free, which allows you to use unlimited data, unlimited minutes and unlimited texts in 27 international destinations outside the EU.

Alternatively, all O2 mobile customers can get the O2 Travel Bolt On for £6 per day, which gives you unlimited data, unlimited minutes and unlimited texts in 63 international destinations outside the EU.

What's the best O2 SIM for roaming?

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You can use your allowance for free within the EU with all O2 SIMs .

You can find the cheapest O2 SIM Only deals by using our comparison tools. O2 SIMs will work with all phones, including the latest Samsung Galaxy S24 and Apple iPhone 15 .

With O2 Europe Zone, you can continue to roam for free and use your allowance within the EU.

O2 Europe Zone is included with all plans at no additional cost.

O2 are one of the few networks which will not introduce charges for roaming within the EU after Brexit .

In accordance with the fair usage policy, if your regular allowance is greater than 25GB, you cannot exceed 25GB per month when roaming in the EU.

If you go over your regular allowance, or you exceed the fair usage policy of 25GB per month, you will be charged £3.50 for each additional GB you use when roaming in the EU.

You must also be considered a permanent UK resident. You cannot roam within qualifying European countries for excessive or consecutive periods at a time.

You can use your allowance for free within 48 European destinations:

• Canary Islands
• Czech Republic
• French Guiana
• Isle of Man
• Liechtenstein
• Netherlands
• Saint Barthelemy
• Saint Martin
• Switzerland
• Vatican City

With the O2 Travel Inclusive Zone Bolt On, you will get unlimited data, unlimited minutes and unlimited texts within 27 international countries.

The O2 Travel Inclusive Zone Bolt On is included at no additional cost with selected O2 Refresh, O2 SIM only plans and Volt plans. It is not included with any 30 day SIM only plans or pay as you go plans.

If your plan doesn't include the O2 Travel Inclusive Zone Bolt On for free, you can choose it as your O2 Extra with the following plans:

There is no fair usage policy on the amount of data you can use - you get unlimited data. However, excessive usage may see your data speeds temporarily restricted.

The following 27 international countries are covered by the O2 Travel Inclusive Zone Bolt On:

• El Salvador
• New Zealand
• United States

If you’re not eligible for the free O2 Travel Inclusive Zone Bolt On, you cannot pay for it. However, you can purchase the similar O2 Travel Bolt On, which covers 63 international destinations for £6 per day. See below for more information.

The O2 Travel Bolt On is available for £6 per day, and covers 63 international destinations.

Similar to the O2 Travel Inclusive Zone Bolt On, you get unlimited data, unlimited minutes and unlimited texts. However, there is a 2Mbps speed limit in place.

You can get the O2 Travel Bolt On by texting TRAVEL to 23336 or by enabling it via your O2 account.

The £6 daily fee will automatically be charged when you use mobile data, make a call or send a text message. Using Wi-Fi or receiving calls and texts will not trigger the charge.

The moment the charge is triggered, you'll have access for 24 hours, until the trigger resets. There are no limits on the amount of consecutive days you can trigger the Bolt On.

It is important to note you must enable the O2 Travel Bolt On before you use data, make a call or send a text. If you don't enable the Bolt On, you won't be charged the £6 daily fee - instead, you will be charged at a standard roaming rate, which can be expensive.

There is no fair usage policy on the amount of data you can use - you get unlimited data. However, there is a 2Mbps speed limit in place.

The O2 Travel Bolt On works in the following 63 destinations:

• British Virgin Islands
• Cayman Islands
• Dominican Republic
• Netherlands Antilles
• Saint Kitts and Nevis
• Saint Lucia
• Saint Vincent and the Grenadines
• South Africa
• Trinidad and Tobago
• Turks & Caicos
• United Arab Emirates

The O2 Travel Inclusive Zone Bolt On is free with selected O2 Refresh, O2 SIM only plans and Volt plans. It works in 27 international countries. You cannot buy the O2 Travel Inclusive Zone Bolt On if you are not eligible for free, however you can choose it as an O2 Extra with select tariffs.

On the other hand, the O2 Travel Bolt On is available to all pay monthly customers for £6 per day and works in 63 international destinations.

Both Bolt Ons give you unlimited data, unlimited minutes and unlimited texts. However, the O2 Travel Bolt On comes with a 2Mbps speed limit.

If you’re using your allowance for free within O2’s Europe Zone, you cannot exceed 25GB data per month if your regular allowance is greater than this amount. If you go over this limit, you will be charged £3.50 per GB until your allowance resets during the next month.

In addition, you cannot roam within the O2 Europe Zone for more than 63 days within a 4 month period - the offer is not intended for extended holidays. If O2 thinks you are abusing the free EU roaming policy, you will be given a 2 week notice, before a surcharge is applied:

The surcharge will be dropped when you return and stay in the UK for a reasonable time.

For the O2 Travel Inclusive Zone Bolt On, there is no fair usage policy on the amount of data you can use, however O2 states they may implement a temporary speed limit if your usage is deemed excessive. The O2 Travel Bolt On does not have a fair usage policy, however there is a permanent 2Mbps speed limit in place at all times.

If you exceed your data allowance or go over the 25GB limit when roaming for free in the Europe Zone, you will be charged £3.50 per GB, until your plan resets during the next month.

If you don't have an roaming Bolt On when travelling outside of Europe, or you're not in an eligible country, you will charged at a standard out of plan rate.

The out of plan rate is typically expensive, and varies between countries. For full charges, see O2 roaming rates

The following shows the O2 out of plan rates within a few international destinations.

No, 5G is only available within the UK with O2 . The maximum signal you can get when roaming with O2 is 4G.

Yes, all O2 customers can use their regular allowance for free with O2 Europe Zone, covering 48 European destinations.

Before roaming with O2 , you must enable roaming in your phone’s settings.

For Android users:

• Go to Settings
• Go to Connections -> Mobile networks -> Roaming
• Enable Data roaming

For iPhone users:

• Go to Mobile data -> Mobile Data Options
• Enable Data Roaming

If you're roaming in the EU and go over your data allowance or the 25GB limit, you will be charged £3.50 per GB until your plan resets at the next month.

Yes, you can tether to as many devices as you like when roaming with O2 . Any regular data limitations that apply when roaming will also apply when tethering while roaming.

The O2 Travel Bolt On is available with all pay monthly plans for £6 per day. You can get the O2 Travel Bolt On by texting TRAVEL to 23336 . Alternatively, you can purchase the Bolt On through your O2 account.

The O2 Travel Inclusive Zone Bolt On is available for free on selected O2 Refresh, O2 SIM only contracts and Volt plans. You may also choose it for free as an O2 Extra, with eligible plans.

Both Bolt Ons come with unlimited data, unlimited minutes and unlimited texts. However, they each cover different destinations.

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O2 international roaming FAQ

Staying connected while travelling abroad can be tricky and often costly. However, O2 has one of the most extensive international roaming policies of the UK's major networks – helping you make the most of your mobile services overseas.

EU roaming without charges

One of the standout features of O2's international roaming policy is its commitment to providing EU roaming without additional charges. Currently, O2 is the only major network operator that has continued to offer EU roaming without fees for data, calls, and texts up to 25GB.

This means you can use your mobile phone like in the UK when travelling to any of the 48 destinations within O2's Europe Zone.

Those 48 destinations are:

Canary Islands

Czech Republic

French Guiana

Isle of Man

Liechtenstein

Netherlands

Saint Barthelemy

Saint Martin

Switzerland

United Kingdom

Vatican City

O2 Fair Usage Limit

To ensure international roaming remains fair for all users, O2 has implemented a Fair Usage Limit (FUP). This limit is designed to prevent continuous and excessive use of services outside the UK in its Europe Zone. 

Customers can use O2's services for periodic travel, such as holidays or short breaks. However, if you use O2’s services outside the UK in the Europe Zone for 63 or more days within any four-month period – and cannot demonstrate significant use or presence in the UK – charges may apply after two weeks. The charges for Pay Monthly customers include £3.50/GB for data, 3.3p/minute for calls, and 1p/text.

Roaming limits for O2 tariffs

The roaming limits differ based on the customer's monthly data allowance:

Tariffs with more than 25GB of monthly data: Customers with a UK monthly data allowance exceeding 25GB will have a roaming limit of 25GB within the Europe Zone. Once the limit is reached, customers can still use data, but they will be charged £3.50 per additional gigabyte until they return to the UK, use up their UK data allowance, or reach their next bill cycle.

Tariffs with 25GB or less of monthly data: These tariffs are not subject to the 25GB roaming limit within the Europe Zone. However, customers who exhaust their UK data allowance while roaming abroad will need to purchase a data Bolt On to continue using data. 

What's included and not included

O2's international roaming policy includes making calls and sending texts within the Europe Zone (excluding the UK), receiving calls and texts in the Europe Zone, and using your monthly data allowance while in the Europe Zone. 

However, it does not include making calls or sending texts from the UK to countries outside of the UK, making calls or sending texts to premium rate numbers, directory service numbers, and some non-geographic numbers. 

Additionally, mobile broadband tariffs are only valid for use within the UK, and mobile data usage while on a cruise ship is subject to separate charges.

O2 Travel Inclusive Zone and O2 Travel Bolt On

For travellers seeking even more extensive coverage and flexibility, O2 offers a couple of options:

1. O2 Travel Inclusive Zone

If your tariff includes an O2 Travel Inclusive Zone, you're in luck. This feature provides unlimited minutes, texts, and data roaming privileges in 27 destinations worldwide.

Popular destinations like the USA, Australia, and New Zealand are among the covered locations, ensuring that you stay connected without worry during your international adventures. The full list of O2 Travel Inclusive Zone destinations can be found here.  

2. O2 Travel Bolt On

If the O2 Travel Inclusive Zone isn't part of your current plan, you can still enjoy communication while abroad by adding the O2 Travel Bolt On to your account. For £6 per day, Bolt On grants you unlimited minutes, texts, and data roaming access in 63 destinations worldwide. To explore the full list of destinations covered by the O2 Travel Bolt On, follow this link .

3. Virgin Media O2’s Volt

If you have a Virgin Media broadband connection and an O2 mobile contract, you can access the Inclusive Zone at no extra cost in all Plus Plans and Volt bundles, which allows you unlimited data, texts and calls in 27 international destinations as well as in Europe. 

If you're not eligible for the O2 Travel Inclusive Zone and haven't opted for the O2 Travel Bolt On, or you find yourself roaming in a destination not encompassed by these services, O2's standard roaming rates will apply.

Read more...

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NEWS... BUT NOT AS YOU KNOW IT

Where is the O2 Travel Inclusive Zone? Phone provider’s data policy explained

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We’ve all been there – the plane lands, you whip out your phone and then feel a moment of panic over whether to turn on data roaming.

Let alone agonising over how much it will cost to call home.

Depending on your contract, and your network, using your phone on holiday can be just the same as at home – or very pricey.

It’s all got so much more complicated since Brexit , as some companies reintroduced roaming charges .

The trick is to get clued up and sorted before you go, so there are no unexpected surprises.

Because when you’re hitting the beach for some much-needed R&R , fretting about your phone bill will just pile on the stress.

So if you’re on the O2 network, what’s included – and what isn’t?

Here’s what you need to know.

Is O2 free in Europe?

In its Europe Zone, O2 contracts work as they do in the UK – so you’ll get the same number of minutes, texts and the same data allowance (up to a limit of 25GB). You can use this for up to 63 days in any four-month period – more than this will trigger a ‘fair usage’ text and after that you could be charged £3.50 per GB for data, 3.3p per minute for calls and 1p per text.

If your data allowance is more than 25GB in the UK, it will be capped at that level in Europe – you can use more, but you’ll have to pay for it.

The Europe Zone also applies to pay-as-you-go – data will come out of your allowance or be charged as it would in the UK.

Note that a handful of Europe Zone destinations on pay-as-you-go are slightly different: in Guernsey, Isle of Man, Jersey, Monaco or Switzerland, you can buy a travel bolt-on £1.99 for 100MB of data, texts are 1p and calls within these countries or back to the UK for 4p a minute.

Countries in the O2 Europe roaming zone are:

• Canary Islands
• Cyprus* (excluding Northern Cyprus)
• Czech Republic
• French Guiana
• Isle of Man
• Liechtenstein
• Netherlands
• Saint Barthelemy
• Saint Martin
• Switzerland
• United Kingdom
• Vatican City  

What’s the O2 Travel Inclusive Zone?

The ‘Travel Inclusive Zone’ is a list of 27 countries outside of the Europe Zone.

Countries in the O2 Travel Inclusive Zone are:

• El Salvador
• New Zealand
• United States

Who can get the Travel Inclusive zone?

It’s offered as a bolt-on on certain O2 Selected Plus Plans (including pay monthly and 12 and 24-month sim-only) to cover unlimited minutes, texts and data roaming in these areas (with no cap on the data).

It’s not available on 30-day sim-only tariffs or on pay-as-you-go.

What about outside the Travel Inclusive zone?

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If you’re travelling outside of the Europe Zone and do not have the O2 Travel Inclusive Zone Bolt On, then if you’re on pay monthly you can buy the the O2 Travel Bolt On for £6 a day which gives unlimited minutes, texts and data in selected destinations.

O2 has a dedicated page where you can check to see if the country you’re visiting is covered. You can add the bolt-on by texting TRAVELON to 21300.

For pay as you go, it’s not offered, so you’ll be charged international roaming rates outside of the Europe Zone.

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You can check international roaming rates on O2’s dedicated page – in the US, for example, data is a whopping £7.20 per MB on pay-as-you-go, and calls cost £2 a minute to make and receive.

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O2 Travel International Roaming Review: Countries, Speeds & Fair Usage

On O2, you can use your mobile phone abroad at no extra cost in up to 75 destinations, depending on your price plan.

The countries in which you’re able to use the O2 Travel offer depends on the price plan you have. On O2’s Pay As You Go plans, you’ll have access to international roaming at no extra cost in 43 European destinations. This increases to 48 destinations on Pay Monthly plans, and to 75 destinations on Pay Monthly Plus (and on regular Pay Monthly plans if you’re living in a Virgin Media household ).

In this article, we’ll review the O2 Travel offer including the countries where you’re able to use it and how much it will cost. We’ll also look at data speeds when abroad, the fair usage policy on O2 Travel and alternative roaming offers from other networks. Finally, we’ll look at how you can keep your current phone number if you’re moving to O2 to take advantage of their O2 Travel offer.

• 1.1 O2 Europe Zone Countries
• 1.2 O2 Travel Inclusive Zone Countries
• 1.3 O2 Travel Countries
• 2 Roaming Speeds
• 3.1 Within Europe
• 3.2 Outside Europe
• 4 Keeping Your Phone Number
• 5 More Information

What is O2 Travel?

On most O2 price plans, it’s possible to use your mobile phone abroad when travelling to other countries. The destinations that are included within the O2 Travel offer depend on the type of price plan you have:

For customers with an O2 mobile broadband plan , the O2 Travel offer isn’t currently available. This is because international roaming is not available on O2’s mobile broadband service.

O2 Europe Zone Countries

The following destinations are part of O2’s European roaming zone (locations marked with a † are only available on Pay Monthly plans) :

• Canary Islands
• Czech Republic
• French Guiana
• Isle of Man†
• Liechtenstein
• Netherlands
• Saint Barthelemy
• Saint Martin
• Switzerland†
• Vatican City

† If you’re an O2 Pay As You Go customer, inclusive roaming is not available in 5 European destinations (Guernsey, the Isle of Man, Jersey, Monaco and Switzerland). Instead, you’ll need to pay £1.99/day for up to 100MB of data in these countries.

Within Europe, you’re able to use your inclusive minutes and texts to contact any other number within O2’s Europe Zone. Your usage of European roaming is subject to the fair usage policy described here : the most important being that it should only be used “for periodic travel, like holidays or short breaks”. If you use your mobile phone abroad for 63 days or more in any four-month period, O2 reserves the right to apply a regulated surcharge to your usage (currently 3.3p/minute, 1p/text and £3.50/GB).

You’ll be able to use up to 25GB data per month when abroad (or less if your normal UK data allowance is less than 25GB).

On O2’s Pay As You Go plans including Big Bundles , roaming is not included in Guernsey, the Isle of Man, Jersey, Monaco or Switzerland. In these places, you can pay £1.99/day for 100MB of data.

O2 Travel Inclusive Zone Countries

Within O2’s Travel Inclusive Zone countries, you’ll get unlimited minutes, texts and data when abroad in the following destinations:

• El Salvador
• New Zealand
• United States

There’s traffic management applied when you’re abroad, so your download speeds could be slowed down, depending on your usage.

O2 Travel Countries

You can use the £6 per day O2 Travel offer in all of the following destinations:

• British Virgin Islands
• Cayman Islands
• Costa Rica*
• Dominican Republic
• El Salvador*
• Madagascar*
• Netherlands Antilles
• New Zealand*
• Saint Lucia
• South Africa
• St Kitts & Nevis
• St Vincent & the Grenadines
• Trinidad & Tobago
• Turks & Caicos islands
• United Arab Emirates
• United States*

* This country is also part of the O2 Travel Inclusive Zone offer. If your tariff includes this offer, you won’t need to pay the £4.99/day charge.

To opt-in to the O2 Travel offer, text TRAVEL to 23336. It can take up to 24 hours for O2 Travel to be enabled on your account so it’s best to opt-in before departing on your trip. To opt-out of the offer and to pay O2’s standard international roaming rates instead, text NOTRAVEL to 23336.

The £6 per day O2 Travel offer isn’t available to customers on O2 Pay As You Go .

Roaming Speeds

According to their terms and conditions , there’s now a download speed limit of 2Mbps when you’re travelling abroad in other countries. This has applied from June 2022.

The 2Mbps speed limit should be enough for most day-to-day use such as browsing the web, sending messages and using social media. It’s also enough for things like maps and for listening to music. If you’re streaming online video, it should be possible to stream in standard-definition. However, it won’t be possible to stream in HD quality.

Fair Usage Policy

O2 has a fair usage policy for their O2 Travel international roaming service. The fair usage policy depends on whether you’re travelling to another European country or to a country outside of Europe.

Within Europe

According to O2’s terms and conditions , a surcharge may be applied for your usage if you spend more 63 days abroad in Europe over a rolling 4-month period. If you exceed the 63-day limit, O2 should give you the opportunity to demonstrate prevailing use in the UK. They should also give you two weeks notice before a surcharge is applied at a rate of 3.3p/minute, 1p/text and £4.50/GB of data.

Outside Europe

• The download speeds available for file transfer, online gaming, peer-to-peer downloads and network backup services is restricted. According to O2, these services “may not work with O2 Travel”.
• Audio and video streaming optimisation are in use. This may reduce the quality of your streaming content when abroad.
• The use of tethering and personal hotspot is not permitted in O2 Travel countries. This means you’re unable to share your data connection with other devices.
• When using O2 Travel outside Europe, your SIM card can only be used inside a smartphone.

Keeping Your Phone Number

If you’re joining O2 to take advantage of their O2 Travel offer, it’s a straightforward process to keep your current phone number .

To do so, ask your current mobile network to provide you with a PAC Code . You can get this through your mobile network’s website or app, or by texting PAC to 65075.

Once you’ve received the PAC Code from your old network, order your new mobile phone or SIM card from the O2 website. When it arrives, you can provide the PAC Code to O2 by submitting it through this online form . Your phone number transfer will then be scheduled by O2, normally for the next working day.

For a step-by-step guide on moving your phone number to O2 , please select your current mobile network from the drop down menu below:

Select your current mobile network:

Your current mobile network... BT Mobile EE giffgaff O2 Sky Mobile Three Virgin Mobile Vodafone 1pMobile ASDA Mobile Honest Mobile iD Mobile Lebara Mobile Lycamobile Orange Plusnet Mobile Smarty Superdrug Mobile Talk Home Talkmobile TalkTalk Mobile Tesco Mobile T-Mobile Vectone Mobile VOXI

   More Options

More Information

For more information about O2 Travel, please see O2’s official website .

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How does roaming work on O2?

Before you jump on a plane or a ferry, it pays to know exactly what the score is when you use your O2 (or Virgin Mobile) SIM in a country other than the UK. Do calls, text and data come out of your allowances or will you be slapped with a hefty bill just for checking Facebook?

We’ve got all the answers you need.

Can I roam on my O2 SIM?

Yes. But whether or not you’ll be charged depends upon where you’re going, how you pay and also which tariff you’re on.

O2 Travel is what you need to use your calls, text and data abroad, and you can log into your O2 account to see whether you have it as part of your package. Alternatively, dial 202 on your phone and just ask the customer service team.

To opt into O2 Travel, sign in to My O2 and then add the O2 Travel Bolt On. It doesn’t cost anything to do this: you will only be charged if you trigger the Bolt On by making a call, sending a text or using data in a country that’s outside of the Europe Zone .

Despite having removed them in 2017, following Brexit, three of the big four UK carriers reintroduced roaming charges across the EU. However, on 10 January 2022, Virgin Media O2 ‘s Chief Commercial Officer for Mobile, Gareth Turpin, confirmed that “we [Virgin Media O2] will not be reintroducing roaming fees in Europe for customers on O2 or Virgin Mobile.”

This means O2 (and Virgin Mobile) customers are in the best position, in terms of European roaming charges are concerned, as they don’t have really worry about them.

Note: Don’t forget to enable data roaming in your phone’s settings, otherwise, your apps and browsers will tell you there’s no internet connection.

Roaming in Europe

If you’re heading to Europe, great news. You don’t need to worry as your phone will work just like it does in the UK. Any calls or texts you make will come out of your normal allowance, and the same goes for data from your bundle.

Just check O2’s Europe Zone to make sure your destination country is included.

If you’re on a pay-as-you-go bundle, check out the included countries here (the list is different to the Pay Monthly list). Note that Guernsey, Isle of Man, Jersey, Monaco and Switzerland are excluded for PAYG customers. You can get 100MB of data for these destinations for £1.99 per day.

Also, note that using mobile data on a cruise ship isn’t covered, but you should be able to use the ship’s own Wi-Fi. Making and receiving calls on a ship costs £2 a minute, and sending each text costs 50p.

Roaming outside Europe

If you have a tariff that gives you free O2 Travel in the Inclusive Zone, the following countries are included and you won’t be charged for calls, texts or data as long as you don’t go over your usual allowance:

• El Salvador
• New Zealand
• United States

If you don’t have free O2 Travel on your tariff, then you’ll need to opt into O2 Travel (you can also do this by texting O2TRAVEL to 23336) before you head abroad.

You’ll be charged £4.99 per day, but only on the days that you ‘trigger’ the Bolt On. That means the first call you make, text you send or data you use will start O2 Travel for that day, which runs from midnight to midnight based on the capital city of the country you’re in.

What does O2 Travel include?

For your £4.99 per day, which you’ll be billed if you’re not eligible for the ‘Inclusive Zone’ or Europe, you get 120 minutes, 120 text and unlimited data.

O2 says there’s no cap on data at all, but that “speeds may vary” which, reading between the lines, means you’ll see a slow-down in your connection speed if you’re using more than the amount in O2’s fair use policy.

Is O2 good value for roaming?

Considering EE, Three and Vodafone have all reintroduced roaming charges – even within Europe – since Brexit went into effect, Virgin Media O2’s decision to abstain from reintroducing them is a huge win for customers; especially those who like to travel and are likely to find themselves hopping around Europe.

If you’re off to a destination where you can’t use your allowances, you might be able to get a better deal than the £4.99 per day charge for O2 Travel.

Pop into a phone shop – or pre-book online – and pick up a local pre-pay SIM when you arrive at your destination. This is often a way to use your phone – especially mobile data – for a much-reduced cost. Some operators even sell ‘tourist SIMs’ for exactly this reason. Do your research before you go and you could save a lot.

There are disadvantages of doing this, including the fact that people won’t be able to call you on your normal number while you’re using a different SIM. Of course, if you have a dual-SIM phone, then that’s not an issue, but do watch out if you intend to keep your O2 SIM in a phone, so people can contact you, as you might be charged for receiving calls and texts if you’re outside of the inclusive zones.

If you have SIMs with other operators, check out our other guides:

• What you need to know about roaming on EE
• What you need to know about roaming on Vodafone
• What you need to know about roaming on Three

Author: Jim Martin , Executive Editor, Tech Advisor

Jim has been testing and reviewing products for over 20 years. His main beats include VPN services and antivirus. He also covers smart home tech, mesh Wi-Fi and electric bikes.

Recent stories by Jim Martin:

• Lab-tested: These Android antivirus apps will protect your phone from malware
• How to tell if your phone is fast charging
• How to make your own iPhone ringtone from a song for free

TRAV E LO2    is not an internet based business.   We are a worldwide oxygen provider with agents already in place in over 215 countries so you can travel safely and with confidence.   Our website is designed as an information and training tool to provide oxygen dependent travelers, travel agents and other interested parties with up-to-date and reliable information to make informed decisions about Oxygen and Durable Medical Equipment needs away from home.

• US: 307-732-0040 / 877-736-8691
• UK: (020) 8610 0579 / (0800) 368 9651

POCs for Travelers

All kinds of units for all kinds of travelers.

From Topeka to Tokyo, from COPD sufferers to those with severe asthma flare-ups: No matter which kind of unit you need or where you need to go, OxygenToGo® has the portable oxygen concentrator for you. And for even more peace of mind our customer support agents are licensed respiratory therapists, each with extensive portable oxygen concentrator experience and available to our clients 24-hours a day.

Testimonials

Great to work with o2go.

It is great working with a company such as yours that keeps in touch, and helps us through the process.

Fantastic, friendly and efficient service

I’m really impressed with the unit and how well thought-out it seems to be. I’m also impressed with the fantastic, friendly and efficient service I’ve received to date. Thanks again, and I’ll be in touch after we return from the cruise!

Device was nothing short of amazing

Just wanted you to know we’re back from our trip all safe and sound. Our experience with the device was nothing short of amazing. It made traveling with my mother very easy. Thanks!

Airline Process

Oxygen-dependent travelers can take off with ease.

You've got enough on your mind when you travel—let us take care of your oxygen unit! We make it easy by delivering a portable oxygen concentrator (POC) to your home at least 24 hours before your departure. That way you can use it in the car, at the airport, on the plane, at your destination, and back. Don't worry: it's easy and legal to take your oxygen unit through security checkpoints.

You'll also have access to our 24-hour technical support team who are ready to assist you every step of the way with:

• Troubleshooting via phone in case your POC is not functioning to your satisfaction
• Immediate replacement service if your device is lost or damaged
• Access to a licensed respiratory therapist and board-certified physicians to answer your oxygen-related questions. (Your traveling companions and guides may also call us on your behalf)

Our rental process

Easy to rent, so you can breathe easy.

From helping you decide if you qualify for a unit, to downloading all necessary forms, to getting your unit delivered to you fast, we've made the portable oxygen concentrator rental process as easy as possible.

Ready for POC rental?

To help us provide you with free impartial advice, we may earn a commission if you buy through links on our site. Learn more

• Mobile phones
• Mobile networks

O2 roaming charges explained: Everything you need to know before your trip to Europe

Avoid hefty roaming costs by learning all about the changes O2 has made to its Europe Zone package

Roaming charges in Europe are back, with several mobile networks announcing big changes – many of which are already active, including at O2. Since the UK left the European Union in January 2021, UK phone operators have been allowed to reintroduce roaming charges as the Brexit trade deal did not explicitly rule them out. Previously, the EU’s ‘Roam Like at Home’ initiative had banned mobile networks from charging users extra in fellow member states.

No one wants to see a massive phone bill following a dreamy trip abroad, so it’s best to be clued up on all the intricacies of these changes before you jet off. Below we’ve set out everything that has changed in O2’s roaming policy, so you can enjoy your holiday and use your data, minutes and text allowance with confidence.

READ NEXT: All about roaming data and the best network providers for you

O2 roaming charges: What is changing?

Thankfully for O2 customers, going on holiday in Europe should not cost much extra – if anything at all – as the phone provider has kept its ‘Europe Zone’ package live following Brexit.

The only catch is that since 2 August 2021, customers who have a monthly data allowance of over 25GB will now have a limit of 25GB when in Europe. You can still use your data above the 25GB mark, but there will be an additional charge of £3.50 per GB extra that is used within the ‘Europe Zone’. Previously, there were no additional costs.

If you are nearing the 25GB limit, O2 has stated that you will receive a text message to let you know, as well as another once you reach it.

This all means that your data (up to 25GB), minutes and text allowances will work just like they do in the UK. You can receive and make calls and texts at no extra cost. For those travelling abroad on a Pay As You Go deal, charges and allowances under O2 will also work as if you are in the UK.

Browse O2 phone contracts

O2 roaming charges: What countries does this apply to?

The O2 Europe Zone includes the following destinations: Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus (excluding Northern Cyprus), Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Saint Barthelemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City.

READ NEXT: Best pay as you go SIM deals

O2 roaming charges: What is not included?

While you can make calls and send texts to any country in the Europe Zone (including the UK) as normal when travelling abroad, if you are still in the UK and want to call or text someone outside the UK there will be an additional cost. The price will depend on the country but for most European nations calls will be around £0.19 per minute on both monthly contracts and Pay As You Go deals. Standard SMS texts to European regions are £0.06 per text. For other international regions, calls could increase in price to as much as £3.00 per minute, so it is best to read up on your specific destination on the O2 website .

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How Will the Nationwide Hotel Strike Affect My Labor Day Plans?

Though hotel chains say they’ll continue to operate normally, travelers could see disruptions as employees walked off the job in cities from Boston to Honolulu. Here’s what to know.

By Derek M. Norman

Over the busy Labor Day weekend, at least 10,000 unionized front-desk workers, housekeepers and other employees at 24 hotel properties across the country walked off the job on Sunday after failing to come to an agreement in contract negotiations.

The strikes — which as of Sunday afternoon were affecting some Hilton, Hyatt and Marriott hotels, and one Fairmont property, in Boston; San Francisco; Seattle; San Jose, Calif.; Honolulu; Kauai, Hawaii; San Diego; and Greenwich, Conn. — were scheduled to last two to three days in each city, just as many travelers’ holiday weekend plans were in full swing. More hotel workers in other cities could also soon announce strikes.

The strike comes as members of the UNITE HERE union at Hilton, Hyatt, Marriott and Omni properties across the country have been engaged in contentious talks since at least May.

The affected hotels say they plan to stay open, perhaps with modified services, but they may not always notify travelers that a strike is happening. So inquire ahead of time, or you may be surprised to find a spirited picket line in front of your hotel when you arrive.

Here’s what else you need to know.

There’s a strike at the hotel where I have a reservation. What should I do?

First, call the hotel and ask to speak to a manager to confirm that a strike is taking place at that property. UNITE HERE has also created a website, FairHotel.org , that offers an updated map of which properties are experiencing labor disputes. Ask the manager which services are being affected by the strike, and ask about the hotel’s cancellation policy.

Then decide if you still want to stay at the hotel.

Besides weighing the effect on services, consider your feelings about the dispute itself, said Bjorn Hanson, an adjunct professor at the New York University Jonathan M. Tisch Center of Hospitality. Some travelers like to support the business and keep their reservation at the property, Dr. Hanson said. Others prefer to support the striking workers by not crossing a picket line.

If you choose not to stay at the affected hotel, he said, you should first book new accommodations and then call your original hotel as soon as possible to cancel.

In the case of past strikes, Dr. Hanson said, “Individual hotels have some discretion, but the hotel company policy was: Whatever our cancellation policy is, is the policy we will maintain during the strike. So at the very least, that is what the regular, average traveler should keep in mind and plan around,” he said.

The cancellation policy at Hilton , Hyatt , Marriott and Omni hotels generally depends on your specific rate and dates of your stay, so you’ll need to look up your reservation on their app or website.

Will my hotel stay open during the strike?

In general, hotels say they are prepared to operate without disruption.

Representatives for Hyatt, Hilton and Omni all said that they had contingency plans to minimize any strikes’ impact on hotel operations. Marriott did not respond to request for comment.

While the chains would not reveal details of those plans, it is likely that they would use nonunion employees, Dr. Hanson said. They might also, for example, substitute a grab-and-go buffet for table service. And outside contractors may be hired to perform services that hotel staff would typically perform.

During the most recent major hotel strike, last summer in Los Angeles, thousands of hotel workers walked off the job just as travelers were gearing up for the Fourth of July. That first strike was resolved after three days . Sporadic walkouts at other properties throughout the summer affected housekeeping services for some guests and caused disruptions after event organizers canceled events .

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

An earlier version of this article misstated the number of hotel properties that were on strike as of Sunday afternoon. It was 24, not more than 25.

How we handle corrections

Derek M. Norman is a senior news assistant for the International section of The Times. More about Derek M. Norman

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M’sia’s 1st Hotpot Cinema in KL Makes Us Wonder About Pests & Funky Smells

Will you jio your mates for hotpot at the movies?

Popcorn and hotdogs are this writer’s go-to snack at the cinema.

But moviegoers in Malaysia now have another food option when catching blockbusters.

Chinese cinema operator Dadi Cinema recently hosted its first hotpot movie session for influencers at the premiere of Hong Kong film  The Unwavering Brotherhood .

The event, which took place at Pavilion Kuala Lumpur in Bukit Bintang, Dadi Cinema,  also had Hong Kong actor Bosco Wong in attendance and he was spotted chatting with guests in the middle of their meals.

Pictures from social media show quite a respectable amount of ingredients on their tables as they relaxed on fancy leather recliner seats.

According to Dadi Cinema, patrons will have their pick of mala, tomato, and chicken collagen as a soup base that is brought in from popular hotpot chain, Shu Da Xie.

Touted as the first of its kind in Malaysia, the concept first took off in China early last year.

We can only imagine the effort taken to clean up the theatre after each movie session.

Unless… they think moviegoers won’t mind the stale smell of mala sticking to the walls and leather seats? 

Netizens have turned their noses up at the concept, with some asking very legit questions in the comments.

“How will I know my meat is cooked when it’s so dark?” read a comment, while another pointed out he “wouldn’t be able to see [his] sauces during the movie.”

One even wrote that there will be “many cockroaches and tikus (rodents) around” once the cinema closes for the night.

A netizen even made us chortle with this comment: “There is one cinema like this. It is called my “home.”

However, fans of the concept also hit back asking detractors to not knock on it until they have tried it.

Saying these cinema halls are made for such experiences, moviegoers can “just get normal tickets if you can’t stand others enjoying hotpot.”

Should the concept come to Singapore, will you be jio-ing your friends for hotpot at the movies?

Photos: Dadi Cinema/Facebook

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Eligible U.S. citizens can now renew their passports online. We're conducting a beta release of an online passport renewal system. 

If you are unable to start your application because we have reached the daily limit, try again another day. If you do not want to wait or do not qualify to renew online, you may also renew by mail .

This beta release during which we are limiting the daily applications is an important and standard part of the software development process. We appreciate your patience while we test our system and prepare for a full launch of the updated online passport renewal system. 

Follow these steps to renew your passport online and track your status:

Confirm you meet the requirements

• Create your account 

Start your application

• Enter your most recent passport info

Enter travel plans

• Upload digital photo

Sign and pay

Enroll in email updates.

You can renew online if you meet all these requirements:

• The passport you are renewing is or was valid for 10 years, and you are age 25 or older. 
• The passport you are renewing was issued between 2009 and 2015, or over 9 years but less than 15 years from the date you plan to submit your application. 
• You are not changing your name, gender, date of birth, or place of birth.
• You are not traveling internationally for at least 8 weeks from the date you will submit your application. We will only offer routine service during this beta release, and the time it takes to get a passport will be the same as renewing by mail. 
• You are applying for a regular (tourist) passport. You cannot renew a special issuance (diplomatic, official, service) passport online.
• You live in the United States (either state or territory). You do not qualify to renew online if you live in a foreign country or have an Army Post Office (APO) or Fleet Post Office (FPO) address.
• You have your passport with you, and it is not damaged or mutilated, and you have not previously reported it as lost or stolen. Keep your most recent passport and do not mail it to us. 
• You can pay for your passport using a credit or debit card.
• You can upload a digital passport photo.
• You are aware that the passport you are renewing will be canceled after you submit your application and you cannot use it for international travel.

If you do not qualify to renew online, you may be able to renew by mail or in person at a passport agency or center .

Create your account

Click the Sign In button on the MyTravelGov homepage. Clicking the button will take you to Login.gov where you can sign in as an existing customer or create a new account.   

Watch a video  explaining how to create an account.

Find answers to frequently asked questions about the process of creating an account.  

After creating your account, click on the "Renew Your Passport" button on the home page to start your application.  

You can save your application and finish it at a later date. You have 30 days to complete your application after you start it. If you do not complete your application in 30 days, you will need to start over. 

Enter info about your most recent passport

At this stage of the application, we check the passport(s) you are renewing against our records to see if you can renew online. 

• Enter your information as it was printed on the passport you are renewing. 
• Try again if you believe you should be eligible to renew online. We may be experiencing temporary, technical issues with our system.
• If you are not eligible to renew online, the application will give you a list of reasons. Double check your information before re-entering it.

Validity of Most Recent Passport : Make sure your most recent passport was valid for 10 years. The passport must be expiring within one year or have been expired less than five years.  

Your Name : Double check the spelling, capitalization, hyphens, and spacing between letters in your name and compare them to your most recent passport. 

• If last name is spelled "McDonald" but printed as "Mc Donald," (with a space), make sure you enter your name as "Mc Donald"(with the space included) on the application. 
• If your last name is spelled “Smith-Jenkins“ (with a hyphen) and printed in your most recent passport with the hyphen, try entering your name as “Smith Jenkins” (without a hyphen) or "SmithJenkins" (with no space). We will add the hyphen to your name when we review your application. 

Passport Book, Passport Card, or Both Documents : You can renew passport books and passport cards online. If you want to renew a passport book but not a passport card, leave the card section blank on the application. If you want to renew a passport card but not a passport book, leave the book section blank.

The following chart explains what documents you can renew online:

Watch this video to learn how to enter info about your passport

If you are traveling internationally in less than 8 weeks, you cannot renew online because we are only offering routine service .

• Routine times do not include mailing times.
• Routine times are the same for customers who renew online and renew by mail. 

Need your passport in 3-8 weeks? Get expedited service and renew by mail .

Need your passport in less than 3 weeks? Make an appointment to renew in person at a passport agency or center.

Upload a digital photo

You will need to upload an original, digital photo in .JPEG file format. This process is different than renewing by mail when you staple a paper photo to your physical application. 

• Go to our  Uploading a Digital Photo page  to see photo examples and requirements.
• Have someone else take your photo. No selfies.
• Do not scan a photo, or take a photo of an already printed photo.

Watch this video to learn how to upload a digital photo

Paying for your Passport

To complete your application, you must  pay all passport fees . Click the “Sign and Pay” button which will take you to another secure website - pay.gov – where you will pay your passport fees.  

Use your credit or debit card so we can process your payment quickly. You can also use an ACH, or Automated Clearing House payment, to transfer funds from your bank account. Processing an ACH payment may take longer than a credit or debit card.

Confirming Payment

We will send you emails about the status of your payment.

The first email will notify you that your payment is pending. The second email will confirm we processed your payment, which may take up to 3 days. If we are unable to process your payment, you will receive an email asking you to login to your account and pay again.  

Double check your spam or junk folder if you do not see the emails in your inbox. 

Keep Your Most Recent Passport

When you complete your application, you will need the passport you are renewing on hand. Keep your most recent passport. Do not mail it to us, or try to use it to travel since we will cancel it. 

Watch this video to learn how to pay online

We will send you two emails right after you pay for your passport: one will confirm your payment is pending, and one will confirm we received your payment.

One week after you apply, go to our Online Passport Status System to enroll in more email updates about the status of your application. We will notify you when your application is in process, approved, and when we send your passport. We will also notify you if we need more information to process your application. 

Our Application Status page includes details about what each status message means. 

Watch this video to learn what to do after you apply

How to get support

Request faster service or change your mailing address.

If your travel plans change, you may request expedite service for an additional $60, or 1-2 delivery of your completed passport book for an additional $21.36. One-to-two day delivery is not available for passport cards. We only send cards via First Class Mail.

If you are changing your mailing address, please note your new address must be in the United States (either state or territory). You cannot use an Army Post Office (APO) or Fleet Post Office (FPO) address.

Call the National Passport Information Center at  1-877-487-2778  . Provide your application number, or your last name and date of birth.

After you contact us, you won’t see any changes to your application in your MyTravelGov account.

Respond to a request for more information

Follow the instructions in the letter or email. You must respond within 90 days of the date on the letter or email. Our  Respond to a Letter or Email webpage  has tips and reminders on how to respond. 

Contacting us if you need help

There are two different paths for support:  

Technical Support for your Account : Contact the Login.gov team if you need help changing your password, verifying your account, or changing your account information.  

Customer Support for your Passport Application : Contact us at 1-877-487-2778 if you have an issue completing your passport application, or you want to upgrade to expedited service, 1-2 day delivery, or change your mailing address. 

Processing Times for Renewing Online

Routine:  6-8 weeks*

Expedited: We do not offer this service if you are renewing online. Mail us your application and supporting documents. 

Urgent Travel:  We do not offer this service if you are renewing online. Make an appointment at a passport agency or center.

*Mailing times are not included in  processing times . Processing times only include the time your application is at one of our passport agencies or centers. The total time to get your passport includes both processing and mailing times. 

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10116/Madgaon - Bandra Terminus Express मडगांव - बांद्रा टर्मिनस एक्सप्रेस

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