travel agency about

What does a travel agent do?

Would you make a good travel agent? Take our career test and find your match with over 800 careers.

What is a Travel Agent?

A travel agent assists individuals or groups in planning, organizing, and booking various aspects of their travel arrangements. They act as intermediaries between travelers and travel suppliers, such as airlines, hotels, car rental companies, and tour operators. Travel agents have in-depth knowledge of different destinations, travel options, and industry trends, which they leverage to provide personalized recommendations and advice to their clients.

One of the primary roles of a travel agent is to help clients navigate the complex world of travel. They listen to their clients' preferences, budget constraints, and desired experiences, and then work towards creating a tailored itinerary that meets their needs. Travel agents handle tasks such as booking flights, accommodations, ground transportation, and excursions, ensuring that all the necessary arrangements are made smoothly. They can also provide valuable insights on visa requirements, travel insurance, and local customs, helping travelers make informed decisions and avoid potential pitfalls.

What does a Travel Agent do?

Travel agents possess extensive knowledge and expertise in the travel industry, including destinations, transportation options, accommodations, and activities. This expertise allows them to provide valuable advice and guidance to travelers, helping them make informed decisions and create well-planned itineraries that meet their specific needs and preferences. They also have access to a wide range of resources and tools that enable them to efficiently search for the best deals, discounts, and promotions available. They can often secure exclusive rates and packages, saving their clients both time and money.

Duties and Responsibilities Here are some common tasks and responsibilities associated with being a travel agent:

• Client Consultation: Travel agents engage in thorough consultations with clients to understand their travel preferences, requirements, and budget. They ask relevant questions to gather necessary information and provide personalized recommendations based on the client's needs.
• Itinerary Planning: Based on client preferences, travel agents create detailed travel itineraries that include destinations, transportation options, accommodations, and activities. They consider factors like travel dates, budget constraints, and any specific requests from clients.
• Reservation and Booking: Travel agents handle the booking process for flights, hotels, rental cars, and other travel-related services. They ensure that all bookings are made accurately and efficiently, securing the best available rates and deals for their clients.
• Travel Documentation and Logistics: Travel agents assist clients in obtaining necessary travel documents such as passports, visas, and travel insurance. They provide guidance on the documentation process and ensure that clients have all the required paperwork in order. Agents also handle logistical aspects like seat assignments, baggage allowances, and transportation arrangements.
• Knowledge of Destinations: Travel agents possess extensive knowledge about various destinations, including popular attractions, local customs, weather conditions, and safety considerations. They provide valuable information and recommendations to clients, enabling them to make well-informed decisions about their travel plans.
• Customer Service: Travel agents offer exceptional customer service throughout the entire travel process. They address client inquiries, resolve any issues or concerns that may arise, and provide support during the trip. Agents act as a point of contact for emergencies and assist clients in making alternative arrangements if necessary.
• Stay Up-to-Date with Industry Trends: To provide the best service to clients, travel agents stay updated with the latest industry trends, travel regulations, and changes in travel technology. They attend industry conferences, participate in training programs, and conduct research to ensure their knowledge is current.
• Sales and Marketing: Some travel agents engage in sales and marketing activities to attract new clients and promote travel packages and services. They may participate in trade shows, develop promotional materials, and utilize online platforms to reach a wider audience.
• Financial Management: Travel agents handle financial transactions related to travel bookings, including processing payments, issuing refunds, and managing invoices. They maintain accurate records of financial transactions and ensure compliance with accounting procedures.
• Continuous Learning: Travel agents continuously enhance their skills and knowledge by staying updated on travel industry trends, new destinations, and emerging technologies. They actively seek opportunities for professional development to provide the best possible service to their clients.

Types of Travel Agents There are various types of travel agents, each specializing in different aspects of travel and catering to specific clientele. Here are some common types of travel agents and what they do:

• Leisure Travel Agents: Leisure travel agents focus on organizing vacations and leisure trips for individuals, families, or groups. They assist clients in planning and booking all aspects of their leisure travel, including flights, accommodations, tours, and activities. Leisure travel agents may specialize in specific types of travel, such as beach vacations, cruises, adventure travel, or luxury travel.
• Corporate Travel Agents: Corporate travel agents primarily cater to business travelers and companies. They handle the complex travel needs of corporate clients, including booking flights, arranging accommodations, managing itineraries, and coordinating travel logistics. Corporate travel agents are familiar with business travel policies, negotiated rates, and preferred vendors to ensure cost-effective and efficient travel arrangements for their clients.
• Group Travel Agents: Group travel agents specialize in organizing travel for large groups, such as family reunions, weddings, school trips, or corporate retreats. They handle group bookings for flights, accommodations, transportation, and activities, negotiating group rates and coordinating logistics to accommodate the specific needs and preferences of the group.
• Tour Operators: Tour operators design and operate pre-packaged tours and travel itineraries. They create comprehensive tour packages that include transportation, accommodations, guided tours, and activities. Tour operators often work with travel agents to sell their tour packages, providing them with a ready-made product to offer their clients.
• Destination Specialists: Destination specialists focus on specific regions, countries, or cities. They have in-depth knowledge of the destination's culture, attractions, local experiences, and logistical considerations. Destination specialists provide expert advice and create customized itineraries for travelers seeking in-depth exploration of a particular destination.
• Online Travel Agents (OTAs): Online travel agents operate through internet platforms and websites, offering a wide range of travel services. They allow customers to search, compare, and book flights, hotels, rental cars, and other travel services online. Online travel agents may also provide customer support and assistance through online chat or call centers.
• Niche Travel Agents: Niche travel agents specialize in specific types of travel, catering to niche markets or specialized interests. Examples include adventure travel agents, luxury travel agents, honeymoon specialists, culinary travel agents, or eco-tourism experts. These agents have extensive knowledge and expertise in their niche area, curating unique experiences and tailored itineraries for clients with specific interests.

Are you suited to be a travel agent?

Travel agents have distinct personalities . They tend to be enterprising individuals, which means they’re adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident, and optimistic. They are dominant, persuasive, and motivational. Some of them are also conventional, meaning they’re conscientious and conservative.

Does this sound like you? Take our free career test to find out if travel agent is one of your top career matches.

What is the workplace of a Travel Agent like?

The workplace of a travel agent can vary depending on their specific employment arrangement. Some travel agents work in traditional brick-and-mortar travel agencies, which may be part of a larger travel company or operate independently. In these settings, travel agents typically have a physical office space with workstations, computers, and travel industry resources such as brochures, destination guides, and reservation systems. They may have a reception area to welcome clients and conduct in-person consultations.

With the increasing prevalence of remote work and online booking platforms, many travel agents now have the flexibility to work from home or in virtual offices. They utilize technology, such as laptops, smartphones, and high-speed internet, to communicate with clients, access travel resources, and make online bookings. Virtual travel agents often communicate with clients via phone, email, or video conferencing, offering the convenience of remote consultations.

Travel agents also frequently visit destinations, attend industry conferences, and participate in familiarization trips organized by travel suppliers. These opportunities allow them to gain firsthand experience, build relationships with suppliers, and stay updated on the latest travel trends. While travel agents spend a significant amount of time working at their desks, they also have the chance to explore and experience the destinations they recommend to their clients.

In terms of work hours, travel agents may have a standard office schedule, working weekdays during regular business hours. However, they may also need to be flexible, accommodating clients in different time zones or assisting with emergency situations outside of regular office hours. The workload of travel agents can vary throughout the year, with peak periods during holiday seasons or when there are significant events or festivals happening in popular destinations.

Frequently Asked Questions

Pros and cons of being a travel agent.

Being a travel agent can be an exciting and rewarding career for individuals who are passionate about travel and enjoy helping others create memorable experiences. However, like any profession, there are pros and cons to consider.

• Travel Opportunities: One of the major advantages of being a travel agent is the exposure to diverse travel opportunities. Travel agents often have the chance to visit destinations, experience different cultures, and explore new places as part of their job. This firsthand experience not only enhances their knowledge but also allows them to provide valuable insights and recommendations to clients.
• Personal Satisfaction: For individuals who are passionate about travel and helping others, being a travel agent can be personally fulfilling. The ability to create personalized itineraries and witness the joy and excitement of clients as they embark on their dream trips can be highly rewarding.
• Knowledge and Expertise: Travel agents develop a deep understanding of destinations, travel products, and industry trends. They stay up-to-date with the latest information, including visa requirements, safety advisories, and emerging travel destinations. This expertise allows them to provide valuable advice and recommendations to clients, ensuring they have well-planned and memorable travel experiences.
• Building Relationships: Travel agents have the opportunity to build strong relationships with clients, travel suppliers, and industry professionals. They can establish a network of contacts that can enhance their business and open doors for collaboration and future opportunities.
• Industry Changes and Competition: The travel industry is constantly evolving, with new technologies, online booking platforms, and dynamic pricing models. Travel agents must stay updated with these changes and adapt their business practices accordingly. The rise of online travel agencies and self-booking options has increased competition, requiring travel agents to differentiate themselves and provide added value to their clients.
• Workload and Time Management: The travel industry can be demanding, especially during peak travel seasons. Travel agents may need to work long hours, including evenings and weekends, to accommodate client needs and handle emergencies. Proper time management skills are essential to balance the workload and maintain a healthy work-life balance.
• Pressure for Exceptional Customer Service: Travel agents are expected to deliver outstanding customer service consistently. They must handle client inquiries, resolve issues, and manage expectations throughout the travel process. This level of customer service can be challenging, particularly when dealing with unforeseen circumstances or dissatisfied clients.
• Commission-Based Income: While some travel agents receive a salary or hourly wage, others rely on commission-based income. This means their earnings are directly tied to the bookings they secure for clients. It can take time to build a client base and establish a steady income stream, especially in the early stages of a travel agent's career.

Travel Agents are also known as: Travel Consultant

Travel Agency

A travel agent is a person who has full knowledge of tourist product – destinations, modes of travel, climate, accommodation, and other areas of the service sector. He acts on the behalf of product providers/principles and in return gets a commission. Technically, a travel agent is an owner or manage r of an agency, but other employees are responsible for advising tourists and selling packages tours/individual components of travel products.

A travel agent may be an individual /firm or corporation which is commonly known as a travel agency . An agency means the office of travel agent or organization where all travel goods and services are assembled and coordinated for the smooth conduct of travel agency business.

Travel agency is one of the most important organizations in the tourism private sector which plays a significant and crucial role in the entire process of developing and promoting tourism in the country or at a destination. It is a travel agency which packages and processes all the attractions, accesses, amenities and ancillary services of a country and present them to tourists. That’s why travel agency is known as ‘ image builder ‘ of a country.

A prospective travel agency is one which makes arrangements of travel tickets (air, rail, road, and sea); travel documents (passports, visa and other documents required to travel); accommodation, entertainment, and other travel-related services from principle suppliers. It may also secure travel insurance, foreign currency for traveling people.

History of Travel Agency

The first Travel Agency of the world was established by Thomas Cook in 1845 in England. The use of the term travel trade dates back from the early years of the 19th century, but this should not obscure the fact that what we today describe as travel trade (travel agency and tour operation business) was taking place much earlier in history.

Throughout history, there was travel middleman who helped the merchants traveling for trade and others who traveled for religious purposes.

In 1841 a fortunate day comes in the history of travel trade when Thomas Cook , as secretary of South Midland Temperance Association, organized a trip by a train for 570 members for his association to the distance of 22 miles. He bought railway tickets in bulk to sell them to people.

The experiment was successful and everybody was exultant. Mr. Cook had done his job on a no-profit basis. But, incidentally, It gave him a new idea and turned it into a tour business.

Four years later in 1845 , he set up a ‘ World’s First Travel Agency ‘ to organize excursions.  Due to this innovative approach, Mr. Thomas Cook is known as the Father of Travel Agency Business . He co-ordinated railway and steamship excursions throughout England, Scotland and Europe.

However, the railways only gave him a 5% commission which was not enough to meet his overheads, so he decided to diversify this business into tour operation .

In 1855 Mr. Cook started operating package tours . He conducted the world’s first international tour from England to Paris.

Types of Travel Agency

Travel agencies are basically categorized into two types-: Retail Travel Agenc y and Wholesale Travel Agency .

Retail Travel Agency

A retail travel agency sells tourists products directly to the public on the behalf of the products suppliers and in return get commissions. Some package tour is sold in two ways i.e., on a commission basis and mark up the price.

When a travel agency sells a tour on the marked-up price it means that first, it markup the cost of the tour and then sell it at a higher rate. The markup price is the difference between retail price and wholesale cost.

Definitions of Retail Travel Agency

According to Airlines Reporting Corporation (ARC) a retail travel agency is defined as ” a business that performs the following functions: quotes fares, rates, make reservations, arrange travel tickets and accommodation, arrange travel insurance, foreign currency, documents and accepts payments.”

According to SARC (1967), ” retail travel agency business consists of the activities involved in selling tourism products/services directly to the tourists and performs normal functions such as issuing air tickets, making accommodation and transportation reservation, providing specialized services, and accepting and making payments.”

The main source of the revenue for the travel agency is the commission received from the vendors. However, the rate of the commission differs from organization to organization an travel component to the travel component.

A travel agency receives appx. 95% of their revenue from the commission, and the remaining 5% from consultancy services and others.

Wholesale Travel Agency

These agencies are specialized in organizing package tours, which are marketed to the customers/tourists through the network of a retail travel agency or directly to the prospective clients ( if wholesale travel agency has a retail division). A wholesale travel agency purchases tourists’ product components in the bulk and designs tour packages.

Sometimes, a wholesale travel agency buys travel components from the vendor in bulk and resell them to other travel business originations.

Wholesale travel agencies assemble package holidays and sell them to clients through retail travel agencies. A typical package tour includes – air tickets, accommodation, and something other services may also be included in it such as entertainment, sightseeing, and sports activities, etc.

These packages are referred to as ‘package tours’ most of these tours include the services of escorts but a few are sold to people who wish to travel independently.

Now a question arises – How a wholesale travel agency generates profits?

Generally, a wholesaler receives volume discounts from the principal suppliers because a wholesaler might agree to purchase a large number of seats from a particular airline or reserve a large number of rooms at a particular hotel or resort.

Practically, a wholesaler who sells package vacations/tours is called a Tour Operator .  However, technically there is a difference between a wholesaler and a tour operator. A wholesaler who sells tourists products individually without assembling them into a package tour is called a Consolidator .

Mostly, these are specialized in particular product components such as air tickets, accommodation, and conferences, and conventions, etc.

Difference between Wholesale Travel Agencies and Tour operators

The wholesale travel agencies may offer or operate the package tours or may specialize in developing tours for inbound as well as outbound travelers. They are often referred to as tour operators , but these two essentially different:

• Wholesale travel agency does not sell directly to the public, while tour operators do sell directly to clients.
• A wholesale travel agency usually combines, assembles and contacts for existing travel services to formulate a new travel product she has his own one or more components of travel product i.e. ‘ inclusive tours.’
• Wholesale travel agencies are less inclined than tour operators to perform ground services i.e. handling agency or ground operators.
• A wholesale travel agency may deal with one component of travel product while a tour operator offers a variety of tour programmes.
• The size of the business is large in the case of tour operators in comparison to a wholesale travel agency.

Features and Importance of the Travel Agency

Travel agency plays an important role in the travel sector business. Some most important features and importance of the travel agency business are following as:-

• An important link between the clients and principal suppliers.
• Image-Builder.
• Ensures rapid travel services.
• Provider of authentic and reliable travel information.
• A social a continuous process.
• Establishes a good relationship with clients and vendors.

These are the most important features of the Travel Agency Business.

Functions and Services of Travel Agency

Today, Travel Agencies have been recognized as a vital component of travel and tourism and have become an integral part of the travel and tourism industry at globally. They account for more than 90% of international and 70% of domestic tourist traffic

Further, more than 60%  of all travel agency revenues are derived from business travel. Most travel agencies sell both commercial and leisure travel but there are many travel agencies that only specialized in one sector or the other.

The operation of each travel agency is based on the scope of its activities and organizational size. Here we discuss the functions of a large scale travel agency that performs all types of activities such as Retail travel agency, wholesaling and tour operations, etc. The main function of a large-scale travel agency are:

Travel Information

Whatever the size of a travel agency, it has to provide necessary travel information to tourists. A travel agency must give up-to-date, accurate, and timely information regarding destinations mode of travel, accommodation, sight-seeing, shopping, immigration, passport, visa, customs clearance and procedure, health and security rules, and various permits required to travel in particular areas, etc.

Itinerary Preparation

The term tourists itinerary is used to identify the origin, destination and all the stopping points in a traveler’s tours. It is a composition of various elements and designed after a detailed study of the market. Travel agencies prepare an itinerary for tour packages.

Airline Ticketing and Reservation

A travel agency sells a variety of tourism products. Airline ticketing and reservation is still a major source of revenue. Travel agencies perform a function of airline ticketing and reservation on behalf of various airlines.

Tour Packaging and Costing

Travel agencies prepare a tour package and sell them to tourists. The coasting and pricing of tour packages depend to a large extent on the ability of travel agents as to how effectively he is able to negotiate with the principal suppliers.

Reservation

It is a very important function of all types of travel agencies. A travel agency consistently makes linkage with the accommodation sector, transport sector and other entertainment organizations to reserve rooms, and seats in the cultural programs and transportation.

Travel Insurance

Some large-scale travel agencies perform additional functions to serve their clients. Travel insurance protects travelers against the person as well as baggage losses resulting from a wide range of travel-related happenings and problems.

Currency Services

Approved travel agency authorized by Govt. body provides currency exchange services to tourists.

Organization of Conference/Conventions

Large-scale travel agencies offer a complete convention/conference package which includes registration of the participants at the venue to be picked up for dropped to the airport/hotel, overhead projectors, slide projectors, TV, VCR, information counter, sightseeing, etc.

Travel Agency Linkages and Integration

Basically, a travel agency serves two types of clients: business travelers and leisure travelers. Incidentally, the requirements of these tourists are different and an agency has to assemble or purchase-related components from the principal suppliers to cater to their needs.

Essentially, travel agencies maintain close ties with Airlines, hotels, car rentals, banks, insurance companies, railways, government, trade associations, foreign tour operators and travel agents, ground operators, cruise companies, and tourism educational institutes.

Protect Your Trip »

Is a travel agent worth it the pros and cons.

Travel experts agree there are several advantages to hiring a vacation planner.

The Pros & Cons of Using a Travel Agent

Getty Images

A travel agent can save you money and time.

Need to pivot your trip plans but don't want to deal with the extra time, money and hassle of rebooking flights and accommodations on your own? That's just one area where a knowledgeable travel agent (also commonly known as a travel advisor) can help. Read on to discover the other benefits – as well as the downsides – of using a travel agent, so you can confidently decide whether or not a travel agent is worth it for your next trip.

The Pros of Using a Travel Agent

Travel agents can save you money – and get you other perks.

"In some cases, you'll actually get a better  deal by working with a travel agent," says Jackie Steele, travel expert at MagicGuides . "This could be in the form of a cruise onboard credit (free spending money to use on the ship), access to special agency/group rates, or even just learning about a discount you qualify for but weren't aware of." The best agents will even keep an eye on new discounts as they're announced and apply them to your trip even after you've booked, he notes.

Travel agents handle all the details

Hotel room? Booked. Dinner reservations? Made. Tour tickets? Ready to go. A travel agent handles every detail of your vacation itinerary. "The traveler still gets to be involved in the fun part of dreaming up ideas and providing their travel wishes, while we take and perfect them," says Jessica Parker, founder of Trip Whisperer .

Molly McShea, owner and travel advisor at McShea Travel , points out that travel agents can also help with timing logistics. "Travel agents know how many days should be spent in each destination, which tours go together, and how many things you should do in a day," she says, adding that crafting an itinerary can be challenging if it's not something you regularly do. Additionally, travel agents can help you choose the best time to visit your preferred destination(s) based on seasonality and your budget, and sift through travel insurance policies to find the best option for your needs.

Travel agents can provide local expertise

"A travel advisor's industry connections and relationships provide added value to their clients," says Valerie Edman, a luxury travel advisor and agency owner at Cultured Travel LLC. She says when working with a travel agent, travelers gain access to a global network of connections including:

• In-destination specialists who work exclusively with travel advisors and can connect travelers with unique, off-the-beaten-path experiences they wouldn't otherwise know about
• Exclusive experiences not available to the general public

You'll avoid surprise fees

When deciding if a travel agent is worth it for you, remember this: A reputable agent can guarantee you won't encounter any surprise fees on accommodations and activities once your trip is booked.

You'll have someone to troubleshoot unexpected travel issues

A travel advisor is essentially your personal vacation concierge. "Because they've been around for so long, agents really know what to look for," says Christopher Elliott , a consumer advocate and journalist. "Travel agents are among the first to know about flight cancellations and delays , making it easy for them to rebook itineraries right away." 

The Cons of Using a Travel Agent

It might not be your cheapest option.

There are some instances when it makes more sense to plan your own trip. "If you're planning a quick flight from New York City to Los Angeles, it's easy enough to book it yourself online directly or through a third-party booking site," says Elliott. "If you're planning a once-in-a-lifetime trip or bucket list honeymoon , that's when you call the experts."

You'll have less flexibility in your itinerary

The upside of working with a travel agent is having someone plan an epic vacation for you based on industry knowledge and local expertise. But this can also be a downside in the event you discover an activity you'd like to do or a restaurant you'd like to try that isn't on your pre-planned itinerary. If you alter your plans, you risk losing money; plus, the time it takes for you and your travel agent to coordinate your change of plans may not be worth the hassle.

You still have to do some research

It's important to find an agent you can trust, which means you still have to do some of the vacation planning. For this part, Parker recommends picking up the phone. "Lots of people avoid or don't pick up the phone as much anymore," she says. "That's where you get the high-touch service, tone of voice, excitement or concerns to manage." She advises to look for the following red flags:

• No fees: " Travel advisors are charging planning fees more now or increasing them, so the client knows more confidently than ever, we work for them, not the suppliers with the best commissions," Parker explains. "There are a lot of things that are non-commissionable and the advisor's time and expertise shouldn't be given away for free, either. That's the best way to show an advisor takes their business seriously."
• Limited options: If you work with someone who is inexperienced or has an incentive to book you with a certain supplier, they may not be prioritizing your best interests. "It's important to check if they are with a larger consortia, accreditations and network, typically listed on their website and signatures," says Parker. "That level of mindshare doesn't come with a lone advisor unless they have many, many years of experience."
• Slow response times: If communication is delayed, that's a sign they may be too busy to plan your trip – but again, this is something you can avoid by having the right conversations early on.

Edman suggestes starting your search with the American Society of Travel Advisors . "ASTA-verified travel advisors are committed to the highest industry standards and have verifiable industry knowledge so consumers can feel confident in working with them," she says.

You might also be interested in:

• Is Travel Insurance Worth It?
• First-Time Cruise Tips
• Carry-on Luggage Sizes by Airline
• What to Pack in Your Carry-on Bag

The Best Luggage Brands

Tags: Travel , Travel Tips

World's Best Places To Visit

• # 1 South Island, New Zealand
• # 4 Bora Bora

If you make a purchase from our site, we may earn a commission. This does not affect the quality or independence of our editorial content.

You May Also Like

The best east coast beaches.

April 19, 2024

The Best Carry-on Luggage

Erin Evans , Rachael Hood , Catriona Kendall , Amanda Norcross and Leilani Osmundson April 17, 2024

The Best Hard-sided Luggage Picks

Rachael Hood April 17, 2024

The Best Yellowstone National Park Tours

John Rodwan April 17, 2024

The Best Rome Colosseum Tours

Laura Itzkowitz April 17, 2024

Best Alaska Tours

Lyn Mettler April 16, 2024

The Best Fredericksburg Wine Tours

The Best Personal Item Bags

Rachael Hood April 16, 2024

The 17 Best Costa Rica Tours

Lyn Mettler April 12, 2024

About TravelStore

An Employee-Owned, Award-Winning Travel Agency

• TravelStore Profile
• How We Are Different

Chairman's Message

Since 1975, TravelStore has been committed to bringing travelers the best in value and quality travel arrangements. We are passionate about travel and providing corporate travelers high-touch services to facilitate their business travel needs and sharing the world’s wonders on the leisure travel side.

Company Profile

TravelStore is the largest independently owned travel agency headquartered in California, and consistently ranked among the top 50 largest in the United States.

What Makes Us Different

Employee-Owned

We are unique being an employee-owned travel agency, with a high bar for our integrity and dedication to customer service. Our strong company culture is anchored  by our mission and values.

Award-Winning

Our award-winning company consistently ranks among the best agencies in the country ( Travel Weekly, Business Travel Weekly ). Our passion for our profession has resulted in being named multiple years as one of the "Best Places To Work" in Los Angeles County and Sacramento.

Our management team is active on various travel advisory boards and committees for travel organizations like ASTA, travel magazines ( Afar, Travel+Leisure ), major hotel brands, and airlines. We are engaged with our industry and our opinions continue to be sought across the broad spectrum of our industry. Meet our key Executive Team.>>

TravelStore is a top member of the prestigious Signature Travel Network, a highly regarded worldwide partnership allowing us to provide our customers unmatched benefits and additional value when you travel. We are a Premium Member of ASTA (American Society of Travel Advisors), CLIA (Cruise Line International Association) and an affiliate of BCD Travel.

Our first office was located near UCLA in Westwood Village, California, because I thought professors planning sabbaticals would make for great clientele. With a developing reputation in the travel industry, the company grew and I opened a second office in 1980, followed by more branches across the Golden State.

As Chairman and [former] CEO of TravelStore, my goal has always been to make sure our company is operating with the most sophisticated technology, while ensuring we continue to deliver a personalized level of service to each of our clients.

In 2005, I made the decision to create an Employee Stock Ownership Plan (ESOP), allowing our employees to benefit from being part owners in TravelStore.

Though my initial hope that professors would be our best clients didn’t exactly prove to be true, TravelStore has become much bigger and more successful than I ever imagined.

We have always been guided by values like humility, integrity and respect in how we work with each other and we have strived to treat others the way we wish to be treated. This is the philosophy that has brought us much success. As we look to the future, it gives me great confidence and pride to know that no matter how much the world may change, you can rely on TravelStore to act in accordance with these values.

My sincere thanks to all of our professional agents and staff, the preferred suppliers we work with, and to our respected clients without whom our success would not be possible.

What does a travel agency do?

Disclaimer: Some posts on Tourism Teacher may contain affiliate links. If you appreciate this content, you can show your support by making a purchase through these links or by buying me a coffee . Thank you for your support!

What does a travel agency do? You will almost definitely have heard of travel agencies if you have ever booked a holiday or have an interest in the tourism industry. But what exactly is a travel agency, and what do they do?

What is a travel agency?

Independent travel agents, online travel agencies , visitor information centres, other types of travel agency, what can a travel agency book, big names in the travel agency industry, travel agency business model, a brief timeline of travel agencies, further reading.

A travel agency is essentially the ‘middle man’ between travel companies and the general public i.e consumers. They book all sorts of travel-related experiences for customers on behalf of larger companies.

The main aim of a travel agency is to make the booking process simpler for the public, who might lack the time or confidence to book trips themselves.

Types of travel agencies

So what does a travel agency do? It mostly depends on what type of travel agency you’re looking at. This can be broken down into the following types…

An independent travel agent is the type you’ll see on Instagram or with their own Facebook pages, their feeds full of snaps from Amsterdam, Bali , or New York City. They tend to partner with a ‘host agency’, who will take a portion of the agents’ commission themselves in exchange for letting them use the company software and access their commission. Travel agents are also able to recruit other people, and in turn get a cut of their commission too. In this way, independent travel agencies tend to be a type of multi-level marketing scheme.

Online travel agencies are much more consumer-focused. They allow individual customers to book their own travel, but as a package or with the added protection from ATOL and ABTA. They act as a broker, allowing you to input your dates, desired destination(s), what board basis you wish to travel and so on. The site then pulls together a package deal, allowing you to book everything in one go with access to booking details so you can make amendments and keep up to date with any changes.

While these don’t offer flights and hotels generally, visitor or tourist information centres are found within cities or tourist destinations. They provide advice, maps, discounts and booking services for tours and excursions such as open top bus tours. These are usually run by local or national governments, or specific tourist boards. They are great for recommendations when travelling somewhere new!

Hotel concierge services work in this same way, often getting commission for booking trips for guests.

I won’t go into too much detail here, but there are other types of travel agencies too. You can learn more in this post about the different types of travel agents .

Overall, what does a travel agency do?

A travel agency does a multitude of things. During non-peak times, they will mostly spend their days researching new or upcoming tourist destinations and what makes them so great, advertising them as somewhere people can book future holidays to.

Travel agencies are also required to keep up to date with safety information for various destinations. They do plenty of research meaning they can tell customers about the best places to go, what they can do while they’re there, what documents they need and so on. This is particularly important now, as travel advice is ever-changing with regards to political conflicts and public health.

But during peak times and in the run-up to these times, travel agents will be busy actually booking trips. Nowadays they mostly do everything via the computer, using the internet to put holiday packages together which include at least the basics – flights and accommodation – for one price. However, they also call travel companies directly in order to get better deals or to see if there are rooms or seats available which might not be showing online for whatever reason. Because of this, travel agencies and agents tend to have great relationships with particular brands.

Travel agents can book much more than just flights and accommodation. Not all of them can book all of these experiences or features, but it is definitely worth asking if you are using a travel agency to book your next vacation.

• Flights – short haul, long haul, & various classes
• Accommodation – hotels, apartments, and villas
• Airport transfers
• Executive airport lounges
• Airport parking
• Cruises – river and ocean
• Car rentals
• Travel insurance
• Excursions and tours
• Taxi services
• Currency exchange
• Train tickets
• Theme park & water park tickets e.g Disneyworld and Universal in Orlando, Florida

They will also advise on public transport services and timetables, as well as arranging for medical items to be delivered and any access requests you have.

Most travel agencies are actually online, and many of us use them regularly. There are still some in-store travel agencies, but with the impact of both modernisation and the Covid-19 pandemic the majority are online now. Below are some big names within the industry which you will likely recognise.

Expedia – founded by Microsoft in 2001

Cruise.com – specifically for booking cruises

American Express Travel – allows you to earn & use points when booking

Audley Travel – the largest operator in tailor-made travel

loveholidays – a British company founded in 2012

Lastminute.com – offering cheaper travel when you book last minute

Kiwi.com – specifically for booking air and ground transport

Booking Holdings – these are a travel technology company who own Booking.com, Cheapflights, OpenTable and more

Now we’ve looked at the question of ‘ what is a travel agency’, let’s take a look at the generic business model. Generally, travel agencies work in one of two ways. The first way is by receiving commission from the companies they book experiences with for customers. For example, if you were to use a travel agency to book your next holiday which included flights, a hotel stay and a transfer to and from the airport this is three separate components which will be booked through three different companies. The travel agency will receive commission from each of the three companies. There may be other benefits and incentives offered by the travel companies. Commission rates and these benefits mean that travel agencies are more likely to use some companies more so than others who might offer them less in exchange.

Alternatively, travel agencies will charge a fee for their services. This makes it more expensive for consumers to book trips through travel agents and agencies than it would to book themselves. However, as some people don’t feel confident booking themselves, many are happy to pay this additional cost. Holidays booked through travel agencies often come with the added benefit of being ATOL and ABTA protected.

• Cox & Kings were the first travel agency, was established in 1758
• Abreu Agency was the first public travel agency, was established in 1840
• Thomas Cook , one of the most famous travel agencies, was founded in 1841
• Brownwell Travel, the first travel agency in the US, was established in 1895
• Nippon Travel Agency was the first travel agency in Japan, established in 1905
• Intourist became the official state travel agency of the Soviet Union in 1929
• The first travel agency in Australia which went on to become Helloworld Travel, was established in 1951
• Henderson Travel Service became the first Black-owned travel agency, taking Black tourists to various African countries, in 1955
• American Airlines’ Sabre unit created a direct-to=consumer booking tool for flights, hotels and cars in the early 1980s
• Mode Tour became the first travel agency in South Korea, established in 1989
• Hotel Reservations Network, which went on to become Hotels.com, was established in 1991 – at this point, hotels didn’t pay a lot of commission so it didn’t take off
• Travelweb.com, the first online hotel directory, launched in 1994
• The Internet Travel Network sold the first airline ticket online in 1995
• Expedia launched in 1996, funded by Microsoft, and are now one of the biggest travel agencies 
• In 2007, as the iPhone was released, more bookings were made online because mobile apps were now in use
• Airbnb was established in 2008
• HotelTonight, specifically for instant same-day hotel room bookings, was launched in 2011

If you enjoyed this article explaining what does a travel agency do, then I am sure you will enjoy these articles too-

• What is a tour operator and how does it work?
• The 3 types of travel and tourism organisations
• 150 types of tourism! The ultimate tourism glossary
• The 9 types of tourist destinations
• 50 fascinating facts about the travel and tourism industry

Liked this article? Click to share!

• Share full article

Advertisement

Supported by

4 Things to Know When Choosing a Travel Agent

Even the most D.I.Y.-inclined travelers are considering working with a professional adviser these days. Here’s how.

By Lauren Sloss

So, you’re thinking about traveling again? You’re not alone. The pandemic may not be over, but the expansion of vaccine eligibility in the United States — hiccups, delays and pauses aside — plus the news that the European Union will be opening up to vaccinated travelers is inspiring many to plan a real-deal summer vacation, or even take the leap on booking bucket-list adventures.

Travel remains far from simple, however. The virus is finding new footholds around the world, leaving an ever-changing set of rules and restrictions in its wake (and all of this is compounded by a run on home rentals , rental cars and more). It’s a reality that’s inspired many D.I.Y.-inclined travelers to consider working with a travel agent , or travel adviser, for the first time, in the hopes of skipping the travel-planning stress and focusing on actually relaxing on vacation instead.

Most travel advisers provide their services free of charge to clients (though some charge a booking fee, which can range from $25 to $100, depending on how complicated a trip you’re after) and instead make their money through commissions from hotels, tour operators, cruise lines, airlines and other travel companies.

Finding the right adviser for you is “like finding a hairdresser,” said Erika Richter, the senior communications director of ASTA , the American Society of Travel Advisors. “You want someone who understands your personal style.”

Ms. Richter, along with Misty Belles, the managing director of global public relations for Virtuoso , an international travel agency network specializing in luxury travel, shared their tips on how you can find an adviser who will understand you and your dream trip.

Begin your search close to home

Start by asking trusted friends and family members for recommendations. “The same holds true for any professional service in your life,” Ms. Belles said. “If you know someone who is working with a travel adviser and was pleased with the experience, that’s a great place to start.”

If that’s a no-go (or if your friends and family, while beloved, don’t have the same travel style as you do), Ms. Richter strongly suggested seeking out local businesses where you live.

“Supporting small businesses in our communities is more important than ever right now,” she said. ASTA has a directory that allows you to search for advisers close to you; a quick Google search will likely do the trick, too, Ms. Richter said.

Think about where you want to go

Another way to find a travel adviser is to seek one out based on a destination, or destinations, that he or she may specialize in. Are you interested in going to a specific Caribbean island nation? You’ll likely want to work with an adviser that has booked a number of trips in that country, and has connections and contacts there. Some advisers specialize in trips to Disney resort properties; others focus on cruises. If you’re interested in planning a trip outside of their purview, advisers can refer you to someone else within their network, or do the heavy-duty research themselves.

“Choosing someone who specializes in a destination is a good first foray into working with a travel adviser,” Ms. Belles said. “But when you work with the same adviser for a while, they become a specialist in you.”

Consider their professional networks

Speaking of what you want, it can be useful to understand the organization, or organizations, an adviser is associated with. Whether they work alone, with one partner in a small shop, or as part of a large agency, they are likely connected to a consortium, or a professional network, like Virtuoso, which is made up of more than 1,000 agencies in 50 countries around the world, or ASTA itself.

“Obviously, I represent ASTA, but I do think it’s important to look at an adviser’s professional affiliations,” Ms. Richter said. Affiliations can serve as a vote of confidence that the adviser has been vetted; it also gives you a chance for recourse should you find yourself unhappy with your relationship (ASTA, for example, can handle consumer complaints and be a part of the resolution process). Some consortiums specialize in a certain type of travel — Virtuoso agencies focus on luxury travel, for example, while others might highlight adventure travel, or family trips and so on.

An adviser’s affiliations also act as a conduit for one of their major selling points: traveler perks.

“Ask them what sorts of benefits they get from their professional networks,” Ms. Richter said. “Upgrades, free breakfasts, late checkouts when available — who doesn’t want some of those freebies?”

Make sure your adviser understands your travel style

Do you like leisurely, slow trips? Packed itineraries filled with sightseeing and attractions? Do you like to travel alone, or are you planning multigenerational trips with children and grandparents? Ensuring that your adviser understands what you want — and maybe even establishing that they have a similar travel style themselves — can greatly help with building rapport (and allow them to plan an even better trip for you).

Some important questions to ask: Do they charge a planning fee? What are some examples of trips that they’ve planned in the past?

“Be really upfront about your budget for a trip, and be sure that that is something they can help you make the most of,” Ms. Richter said.

Ms. Belles suggested asking the adviser how they personally like to travel, and some of their favorite destinations.

“Interview them a little bit! You can see whether there are some similarities there,” she said. But make sure they’re asking you just as many questions.

“If they’re not, that should be a red flag,” said Ms. Belles. “An adviser should be looking to get to the heart of what exactly you want as a traveler.”

52 Places to Love in 2021

We asked readers to tell us about the spots that have delighted, inspired and comforted them in a dark year. Here, 52 of the more than 2,000 suggestions we received, to remind us that the world still awaits.

Follow New York Times Travel on Instagram , Twitter and Facebook . And sign up for our weekly Travel Dispatch newsletter to receive expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places list for 2021 .

Explore Our Style Coverage

The latest in fashion, trends, love and more..

An Unusual Path to Hollywood:  Sobhita Dhulipala has taken on risky roles in her acting career, outside of India’s blockbuster hits . Now, she’s starring in Dev Patel’s “Monkey Man.”

These Scientists Rock, Literally: The Pasteur Institute in Paris, known for its world-altering scientific research , has been making advancements in another field: the musical arts.

JoJo Siwa Grows Up:  Siwa, the child star turned children’s entertainer, who at first modeled her career on Hannah Montana, is now after her own Miley (Cyrus) moment .

Jill Biden Makes an Entrance:  The first lady was glittering in crystals — days after Melania Trump stepped out in pink at a Palm Beach fund-raiser. Together, the pictures offer a harbinger of what is to come .

Creating Works of Ephemeral Beauty:  A YouTube rabbit hole led Blanka Amezkua to a small Mexican town and the centuries-old craft of papel picado  — chiseling intricate patterns into colorful paper flags.

New York Bridal Fashion Week:  Reimagined classic silhouettes, a play on textures and interactive presentations brought fresh takes  to the spring and summer 2025 bridal collections.

Winter is here! Check out the winter wonderlands at these 5 amazing winter destinations in Montana

• Travel Tips

How To Choose A Travel Agency

Published: November 29, 2023

Modified: December 28, 2023

by Valerie Renfrow

• Plan Your Trip

Introduction

Planning a trip can be both exciting and overwhelming. With so many destinations to choose from, flights to book, and accommodations to arrange, it can be a time-consuming and daunting task. This is where a travel agency can be your saving grace. A travel agency can help simplify the planning process, offer expert advice, and ensure a smooth and hassle-free travel experience.

However, with numerous travel agencies to choose from, it is essential to find one that best aligns with your needs and preferences. This article will guide you through the process of choosing a travel agency, from researching and evaluating options to considering location and reputation.

Before diving into the details of selecting a travel agency, it is important to have a clear understanding of your travel requirements. Consider factors such as your budget, preferred travel dates, destination, and any specific activities or accommodations you desire. This will help you make a more informed decision when evaluating travel agencies.

So, let’s embark on this journey of finding the perfect travel agency to make your dream vacation a reality!

Researching Travel Agencies

When it comes to choosing a travel agency, conducting thorough research is crucial. With the advent of technology, it has become easier to access information and reviews about different travel agencies. Here are a few steps to help you in your research:

• Start by seeking recommendations from family, friends, and colleagues who have used travel agencies in the past. Their experiences and insights can be invaluable in guiding your decision.
• Utilize online travel forums and review websites to gather information and read reviews about various travel agencies. Pay attention to both positive and negative reviews, and look for common themes or recurring issues.
• Visit the websites of multiple travel agencies to get a sense of their expertise and the types of services they offer. Look for a well-designed website that is easy to navigate and provides comprehensive information about their destinations, packages, and contact details.
• Check if the travel agencies are affiliated with reputable industry organizations, such as the American Society of Travel Agents (ASTA) or International Air Transport Association (IATA). These affiliations can provide assurance of their professionalism and adherence to industry standards.
• Consider the experience and expertise of the travel agencies. Look for agencies that have been operating for a significant period and have a solid track record in organizing trips to your desired destination. Experienced agencies are likely to have established relationships with airlines, hotels, and local tour operators, enhancing the quality of your travel experience.

By conducting thorough research, you can narrow down your options and create a shortlist of potential travel agencies. This will lay the foundation for evaluating and making your final decision, ensuring you choose an agency that meets your specific travel needs and expectations.

Evaluating Travel Agency Services

Once you have your shortlist of potential travel agencies, the next step is to evaluate the services they offer. Consider the following factors to assess the quality and suitability of their services:

• Range of Services: Review the types of travel services provided by each agency. Do they specialize in specific destinations or types of trips? Look for agencies that offer a diverse range of services, including flights, accommodations, transportation, and activities.
• Customization Options: Determine if the agency offers customizable itineraries based on your preferences and needs. A good travel agency should be able to tailor the travel experience to suit your interests and requirements.
• Expertise and Knowledge: Assess the knowledge and expertise of the travel agents. Do they have first-hand experience of the destinations they promote? Do they provide relevant and up-to-date information about the attractions, local customs, and important travel tips?
• Customer Support: Consider the level of customer support provided by the agency. Are they responsive to inquiries and concerns? Do they have a dedicated customer service team available during your trip in case of emergencies or last-minute changes?
• Additional Services: Look for any additional services offered by the agency, such as travel insurance, visa assistance, or 24/7 emergency support. These supplementary services can add value and peace of mind to your travel experience.

It is also worth noting the agency’s communication style and responsiveness. A good travel agency should communicate clearly and promptly, keeping you informed throughout the planning and booking process.

By carefully evaluating the services offered by each travel agency, you can determine which ones align with your travel preferences and priorities. This will ensure that you choose an agency that can cater to your specific needs and provide a seamless travel experience.

Considering Location and Accessibility

The location of a travel agency may not initially seem like a crucial factor, but it can significantly impact your overall experience. Here are some points to consider when evaluating the location and accessibility of a travel agency:

• Physical Location: Determine whether the travel agency has a physical office that you can visit. Having a physical presence can indicate that the agency is established and trustworthy. It also allows for face-to-face meetings if necessary.
• Proximity: Consider the proximity of the travel agency’s location to your home or workplace. Choosing an agency that is conveniently located can save you time and effort when dropping off documents, discussing travel details, or picking up travel materials.
• Accessibility: Assess the accessibility of the travel agency, both in terms of physical accessibility (is it located in a wheelchair-accessible building?) and communication accessibility (do they offer options for communication such as phone, email, or online chat?). A travel agency that is easily accessible will ensure a smoother and more efficient process for you.
• Local Connections: If you are planning a trip to a specific destination, consider whether the travel agency has local connections or partnerships in that area. Local expertise and connections can provide valuable insights, assistance, and support during your trip.

Furthermore, in today’s digital age, the location of a travel agency is not a primary determining factor. Many agencies operate entirely online, allowing you to access their services from anywhere in the world. Virtual meetings and communication via email or video calls can bridge the gap and provide a convenient and accessible experience.

Ultimately, the choice between a physical location or online agency depends on your personal preferences and convenience. Assess your needs and consider the factors mentioned above when deciding on the importance of location and accessibility in your selection process.

Examining Travel Agency Reputation

The reputation of a travel agency plays a crucial role in determining the quality of their services. You want to choose an agency that has a solid reputation and a track record of providing excellent customer experiences. Here are some steps to help you examine a travel agency’s reputation:

• Online Reviews: Read online reviews and testimonials from past clients. Look for positive feedback about their services, responsiveness, professionalism, and overall satisfaction. Conversely, take note of any negative reviews that highlight consistent issues or customer complaints.
• Experience and Longevity: Consider the agency’s experience and how long they have been in operation. A travel agency that has been around for several years is more likely to have established a strong reputation and gained valuable industry knowledge.
• Industry Awards and Recognition: Check if the travel agency has received any industry awards or recognition. These accolades are a testament to their commitment to excellence and can provide reassurance of their reputation.
• Referrals and Recommendations: Seek referrals and recommendations from trusted sources such as friends, family, or colleagues who have used the services of the travel agency. Hearing about positive experiences firsthand can give you confidence in their reputation.
• Social Media Presence: Evaluate the travel agency’s presence on social media platforms. Active engagement, positive interactions, and a substantial following can indicate a reputable and trusted agency that values customer satisfaction.

It’s important to note that no travel agency will have a flawless reputation as there will always be a few negative reviews. However, pay attention to the overall sentiment and patterns in feedback to get a sense of the agency’s reputation.

By examining the reputation of a travel agency, you can gain insights into their reliability, credibility, and the level of customer satisfaction they provide. This will help you make an informed decision and choose a reputable agency that delivers on their promises.

Comparing Prices and Packages

One crucial aspect of choosing a travel agency is comparing the prices and packages they offer. Here are some factors to consider when comparing prices and packages:

• Price Transparency: Look for a travel agency that provides transparent pricing. Ensure they clearly outline what is included in the package and if there are any hidden costs or additional fees. Read the fine print and ask questions to avoid any surprises later.
• Package Inclusions: Assess the inclusions of each package. Compare what is offered in terms of flights, accommodations, activities, transportation, meals, and any additional services. Make sure the package aligns with your preferences and budget.
• Flexibility: Consider the flexibility offered by the travel agency in terms of customizing packages. Can they accommodate specific requests or preferences? The ability to tailor the package to suit your needs can enhance your overall travel experience.
• Value for Money: It’s not just about the price but what you get for the price. Consider the overall value for money that each agency provides. Compare the quality of accommodations, transportation options, and included activities to ensure you are getting the best deal.
• Special Promotions or Discounts: Check if the travel agency offers any special promotions, discounts, or loyalty programs. These can significantly reduce the overall cost of your trip.

Remember that the cheapest price may not always be the best option. Consider the overall quality of the services, the reliability of the agency, and the inclusions of the package when comparing prices.

It’s also worth mentioning a potential tradeoff between budget and quality. While it’s important to find affordable options, excessively low prices may indicate compromises in terms of service quality or reliability. Strike a balance between budget and value to ensure the best possible travel experience.

By carefully comparing the prices and packages offered by different travel agencies, you can make an informed decision that aligns with your budget and provides the best value for your money.

Assessing Customer Reviews and Feedback

Customer reviews and feedback provide valuable insights into the experiences of past travelers with a particular travel agency. Assessing these reviews can help you gauge the level of customer satisfaction and make an informed decision. Here’s how to assess customer reviews and feedback effectively:

• Read Multiple Reviews: Look for a variety of reviews from different sources. Read reviews on travel agency websites, review platforms, social media, and online forums. Consider both positive and negative reviews to get a balanced perspective.
• Look for Consistent Feedback: Pay attention to common themes or recurring comments in the reviews. Are there consistent positive remarks about prompt customer service, knowledgeable agents, or smooth travel experiences? Conversely, are there consistent complaints about issues such as poor communication or unexpected fees?
• Consider the Context: Understand that not all negative reviews are the fault of the travel agency. Some issues may be beyond their control, such as weather delays, airline cancellations, or hotel maintenance problems. Evaluate the context and discern if the complaints are specific to the agency’s service or due to external factors.
• Response to Reviews: Observe how the travel agency responds to both positive and negative reviews. A proactive and professional response to negative feedback shows that they value customer satisfaction and are willing to address any concerns.
• Referral Programs: If possible, seek direct feedback from friends, family, or acquaintances who have used the services of the travel agency. Personal recommendations can provide valuable insights and help you make a more informed decision.

Keep in mind that everyone’s travel experience is unique, and reviews are subjective. Use customer reviews as a guide rather than the sole determining factor in your decision-making process.

By assessing customer reviews and feedback, you can gain a better understanding of the quality of service provided by the travel agency. Use these insights to make an informed decision and choose an agency that prioritizes customer satisfaction.

Checking for Accreditation and Certifications

Accreditation and certifications are indicators of a travel agency’s professionalism, adherence to industry standards, and commitment to delivering quality services. When evaluating travel agencies, be sure to check for the following:

• Industry Memberships: Look for travel agencies that are members of reputable industry organizations such as the American Society of Travel Agents (ASTA), International Air Transport Association (IATA), or Cruise Lines International Association (CLIA). Membership in these organizations demonstrates that the agency has met certain standards and undergone vetting processes.
• Accreditations: Check if the travel agency is accredited by recognized bodies such as the Better Business Bureau (BBB). This accreditation signifies that the agency operates with integrity and meets the standards set forth by the BBB.
• Government Certifications: In some countries, travel agencies must obtain government certifications or licenses to operate legally. These certifications ensure that the agency follows regulations and provides reliable services. Verify if the travel agency holds the necessary government certifications for your region.
• Specialized Certifications: Consider if the travel agency holds any specialized certifications relevant to the type of travel you are planning. For example, if you are booking an adventure or eco-tourism trip, look for certifications such as Adventure Travel Trade Association (ATTA) or Sustainable Travel International (STI).
• Supplier Partnerships: Assess if the travel agency has established partnerships with reputable suppliers such as airlines, hotels, and tour operators. These partnerships can be a testament to the agency’s reliability and the quality of their connections in the travel industry.

Checking for accreditation and certifications helps ensure that you are dealing with a legitimate and trustworthy travel agency. It provides an added layer of confidence in their expertise and ability to deliver a high-quality travel experience.

Remember, however, that while accreditation and certifications are important, they should not be the sole factor in your decision-making process. Consider them along with other aspects such as customer reviews, services offered, and pricing when choosing the right travel agency for your needs.

Reviewing Terms and Conditions

Before finalizing your decision and booking with a travel agency, it is essential to review their terms and conditions. The terms and conditions outline the contractual agreement between you and the agency. It is crucial to thoroughly understand these terms to avoid any misunderstandings or surprises during your travel experience. Here’s what to look for when reviewing the terms and conditions:

• Payment and Cancellation Policies: Understand the agency’s policies regarding payment methods, deposit requirements, and cancellation fees. Ensure you are comfortable with the payment schedule and cancellation terms in case unforeseen circumstances arise.
• Refund and Change Policies: Familiarize yourself with the agency’s policies regarding refunds and changes to your travel plans. Understand if there are any penalties or restrictions associated with modifying your itinerary or seeking a refund.
• Travel Insurance Requirements: Determine if the agency requires you to purchase travel insurance and what the coverage entails. Even if travel insurance is not mandatory, it is highly recommended to protect yourself against unforeseen events or emergencies.
• Responsibilities and Liability: Review the agency’s responsibilities and liabilities concerning issues such as flight delays, accommodation changes, or tour cancellations. Understand the extent of their liability and what recourse is available to you in case of problems.
• Documentation and Visa Requirements: Ensure that the terms and conditions specify the necessary documentation and visa requirements for your trip. Clarify who is responsible for obtaining and verifying these documents, such as passports, visas, or travel permits.
• Dispute Resolution: Take note of the agency’s dispute resolution process in case any conflicts or issues arise during your travel experience. It is helpful to know the steps to follow and the avenues available for resolving disputes.

Reading and understanding the terms and conditions is crucial to protect yourself and to set realistic expectations. If any aspects of the terms and conditions are unclear, be sure to ask the travel agency for clarification before making your final decision.

By reviewing the terms and conditions, you can ensure that you are comfortable with the agency’s policies and procedures, mitigating the risk of any unpleasant surprises or misunderstandings throughout your travel journey.

Contacting and Communicating with Travel Agencies

Effective communication with a travel agency is crucial for a smooth planning process and a successful trip. Here are some tips for contacting and communicating with travel agencies:

• Preferred Communication Channels: Determine the communication channels the travel agency prefers, such as phone, email, or online chat. Use the contact method specified by the agency for smooth and timely communication.
• Clear Communication: When reaching out to the agency, clearly articulate your travel needs, including your preferred destination, travel dates, budget, and any specific requirements. Clear communication will help the travel agent better understand your expectations and provide more accurate recommendations.
• Response Time: Observe how promptly the travel agency responds to your inquiries. A timely response is an indicator of their professionalism and commitment to customer service. If the agency takes a long time to reply or does not respond at all, it may be a red flag indicating potential communication or customer service issues.
• Ask Questions: Do not hesitate to ask questions and seek clarification on any concerns or uncertainties. A reliable travel agency will be patient and informative in addressing your queries, ensuring that you are well-informed and confident about booking with them.
• Flexibility: Assess the agency’s flexibility in accommodating your requests or making changes to your itinerary. A good travel agency will work with you to create a customized travel plan that meets your needs and preferences.
• Document Everything: Keep a record of your communications with the travel agency, including emails, chat transcripts, and any agreements or promises made. This documentation can be useful for reference and dispute resolution, if necessary.

Remember, communication is a two-way process, and being an active and engaged participant will help you establish a good working relationship with the travel agency. Maintain open and respectful communication throughout the planning process to ensure a seamless experience.

When you have multiple inquiries or need further discussions, consider scheduling a phone call or video meeting with the travel agency. Direct communication can often expedite the process and help address complex travel arrangements more easily.

By effectively contacting and communicating with the travel agency, you can ensure that you receive the necessary information, have your questions answered, and feel confident about the services being provided. Good communication paves the way for a successful and enjoyable travel experience.

Making Your Final Decision

After conducting thorough research, evaluating services, considering various factors, and communicating with different travel agencies, it’s time to make your final decision. Here are some key steps to help you make an informed choice:

• Summarize Your Findings: Review the information you have gathered about each travel agency, including their services, reputation, customer reviews, pricing, and terms and conditions. Consider creating a summary or comparison chart to have a clear visual representation of each agency’s strengths and weaknesses.
• Weigh Your Priorities: Reflect on your own travel priorities and preferences. Consider factors such as budget, destination, level of customization, customer support, and flexibility. Determine which travel agency aligns most closely with your needs and priorities.
• Trust Your Instincts: Gut feelings can often guide us in making decisions. If you felt more comfortable, confident, and satisfied with the responses and interactions from a particular travel agency, trust your instincts and give it more weight in your decision-making process.
• Consider Value for Money: While budget is important, also consider the value for money you will receive from each travel agency. Evaluate the overall quality of their services, included amenities, level of personalized attention, and customer support to determine which agency offers the best value for your investment.
• Ask for Recommendations: Seek recommendations from trusted sources who have experience with the travel agencies you are considering. Personal referrals can provide valuable insights and firsthand experiences that can help you make a more informed decision.
• Take Your Time: Making a final decision is an important step, so don’t rush it. Take the time to consider all factors, review your options, and weigh the pros and cons. Be patient and give yourself the space to make the right choice for your travel needs.

Ultimately, the travel agency that best meets your needs and aligns with your travel preferences should be your final choice. Remember that there is no one-size-fits-all solution, and what works for someone else may not necessarily work for you.

Once you have made your decision, confidently proceed with booking your travel arrangements with the chosen agency. Enjoy the peace of mind that comes with knowing you have selected a travel agency that will help create unforgettable experiences and ensure a smooth and enjoyable trip.

Choosing the right travel agency is an essential step in ensuring a memorable and stress-free travel experience. By following the steps outlined in this guide, you can make an informed decision and select a travel agency that aligns with your needs, preferences, and budget.

Researching travel agencies, evaluating their services, considering location and reputation, comparing prices and packages, assessing customer reviews, checking for accreditation, and reviewing their terms and conditions are all crucial factors in the decision-making process. Additionally, effective communication with the travel agency and considering personal recommendations further contributes to making the right choice.

Remember that travel agencies differ in their expertise, offerings, and approach. There is no one “best” agency for everyone, as the ideal one depends on your specific requirements and travel goals. Consider your priorities, price points, flexibility, and the value for money offered by each agency to find the perfect fit.

Ultimately, a well-chosen travel agency can expertly handle the logistics, provide local knowledge and insider tips, and ensure a seamless travel experience from start to finish. Enjoy the peace of mind that comes with entrusting your travel plans to a reputable and reliable agency.

So, whether you’re planning a relaxing beach vacation, an adventurous trek, or a cultural immersion in a new city, take the time to research, evaluate, and choose a travel agency that will turn your dream trip into a reality.

• Privacy Overview
• Strictly Necessary Cookies

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

Best Online Travel Agencies

Booking.com is our top choice for making your trip arrangements

Ligaya Malones is an editor, blogger, and freelance writer specializing in food and travel. Ligaya's work has appeared in publications including Lonely Planet and BRIDES.

We independently evaluate all recommended products and services. If you click on links we provide, we may receive compensation. Learn more .

Planning a trip can be easier through an online travel agency than if you handle each aspect of the planning separately. You can book hotels, air travel, rental cars, and more through a single site, and booking everything together sometimes results in discounts. By inputting a destination, a range of dates, and other preferences, you will see a list of options for each aspect of travel.

The best online travel agencies offer options from the largest number of airlines, hotels, car rental agencies, and more. Look for sites that offer discounts for combining reservations for different aspects of your trip. For example, the best sites will have lower rates if you book both plane tickets and a hotel through their services. The best sites also provide reviews from customers who actually have booked through the service. These are our top picks.

• Best Overall: Booking.com
• Best Budget: Skyscanner
• Best Price Predictor: Hopper
• Most Innovative: Kiwi.com
• Best for Eco-Conscious: Kind Traveler
• Best for Social Impact: I Like Local
• Best for Design-Forward Homestays: Plum Guide
• Our Top Picks
• Booking.com

Kind Traveler

I Like Local

• See More (4)

Final Verdict

Frequently asked questions, methodology, best overall : booking.com.

 Booking.com

This industry leader offers one of the most comprehensive trip planning platforms on the Internet.

Lots of options to choose from

Interface is easy to use

Numerous filters to customize your search

Tricky to tell whether changes/cancellations can be made with Booking.com or the vendor directly

Booking.com was founded in 1996 and has grown into an industry leader that stands out for being one of the most comprehensive trip planning platforms out there. From one website, you can compare and book accommodations, flights (including one-way and multi-city flights), sightseeing activities, and even airport taxis. The website lists more than 28 million accommodation options, from hotels, hostels, and B&Bs to vacation homes and luxury resorts—you can browse more choices per destination on Booking.com than other online travel agencies. The website also performs well on cost and typically returns lower-than-average prices for flights and hotels. 

Booking.com's interface is also easy to use. On the home page, search for a hotel by entering your chosen destination and dates. Then, use the extensive list of filters—such as price range and distance from the city center—to narrow the results down and find the best fit. You can also search for a specific hotel, or seek inspiration by clicking through options grouped by destination or property type or by topic such as the country’s best Michelin-starred hotel restaurants or the top cities for vegan travelers. The flights, car rental, and other tabs are just as intuitive. 

Best Budget : Skyscanner

 Skyscanner

You can compare prices across airlines, hotels, and car rentals.

Simple interface

Option to toggle searches between specific dates or by monthly calendars

Search Everywhere button is great for spontaneous planners

Extra clicks are required to make a final purchase

Must read fine print for changes/cancellations—may need to deal directly with the vendor

Ads on the sidebar can be distracting

Find deals on airfare, hotels, and car rentals with an aggregator site like Skyscanner , which uses a metasearch engine to compare prices from all online travel agencies and the airline, hotel, or car rental company in question. Run searches with fixed dates, opt to compare airfare prices month to month, or click “Cheapest Month.” Searches also include options for nearby airports or non-stop flights only. With hotel searches, you can choose to select only from properties with free cancellation, a cleanliness rating of 4.5/5 or higher, or 3- or 4-starred hotels only. Car rental searches include an option to select “return car to different location.”

Once you’ve found the best rate, click on the link to be redirected to the third-party site to make your booking. Feeling spontaneous? The Search Everywhere button on the homepage offers a list of the cheapest flight deals for destinations both locally and across the world—just plug in your departure airport first.

Best Price Predictor : Hopper

The company claims a 95 percent accuracy rate at predicting when flights and hotel rates will be cheapest.

Color-coded system makes it easy to determine cheapest days to buy

App is easy to use

Option to track flights and receive alerts when the best time to buy arises

Some have mentioned the app functions better as a research tool than a booking tool

Unclear whether Hopper will price match if you find a cheaper flight elsewhere

Hopper is a travel app available on iOS and Android that aims to help travelers save on airfare by usng historical data and their own algorithm to predict when flights will be cheapest. Just type in where and when you’d like to fly and Hopper will present you with a color-coded pricing calendar indicating how much tickets are likely to cost. (Green is the least expensive, then yellow, orange, and red for most expensive.) Hopper will also recommend you either buy now or wait, or you can choose to watch a trip and receive notifications on the best time to buy. In addition, the app has expanded to offer hotel and car rental price predictions, too.

Some newer features since the app’s inception in 2009 include an option to freeze a price for a limited time—for an extra fee—as well as exclusive app-only discounts. Hopper is free to download, and you can choose to book directly through the app, though some users mentioned they use Hopper as more of a research tool before booking directly with the airline or hotel. The company claims a 95 percent accuracy rate at predicting flight rates up to a year ahead.

Most Innovative : Kiwi.com

This metasearch engine scours the web to piece together the ideal itinerary using planes, trains, buses, and more.

Creative itineraries get you where you need to go, especially if you’ve got a multi-stop trip

Kiwi Guarantee offers rebooking or cancellation protections

Nomad option appeals to travelers with a lot of flexibility

Creative itineraries mean you may not fly out of the same airport you flew into

Kiwi Guarantee has an additional fee

Charges all-in-one fee for booking flights, trains, buses (though you can always purchase a la carte)

Travelers planning multi-city destinations and seeking a bargain, as well as those looking to take planes, trains, and automobiles to get there, might consider Kiwi . Kiwi is a metasearch engine that scours and pieces together itineraries from various airlines (even if they don’t have a codeshare agreement), considers multiple airports (even if your arrival airport is different from departure), and offers booking options, whether you’re looking at very specific dates or more general ones (up to 60 nights).

Some will find the ability to make multiple bookings for a particular trip more convenient than going at it manually several different times, though note that you must opt into the Kiwi Guarantee program to access rebooking and refund protections should your reservation change or be canceled. Kiwi’s Nomad option allows you to plug in a bunch of destinations you’d like to visit and the length of your intended stay, and the website will churn out the most affordable itineraries for review.

Best for Eco-Conscious : Kind Traveler

A give-and-get business model means booking accommodations with exclusive perks, a donation to environmental organizations, and more.

All participating hotels include a local give-back component

Exclusive savings and perks

Participating hotels are located in some of the most beautiful places in the world

Inventory is much smaller compared to other booking platforms

Some of the amenities mentioned are based on availability only

In 2022, Kind Traveler (an online trave agency focused on hotel bookings) announced an increase in environmentally and socially conscious hotels, charity donations, voluntourism opportunities, and additional perks like waived resort fees or a welcome amenity.

Unlock exclusive hotel rates and perks from participating Kind Traveler hotels with a minimum $10/night minimum donation to a local charity. For example, stay at the Six Senses Laamu in the Maldives and receive up to $33 off the nightly rate and perks such as a food and beverage credit and an Earth Lab or Alchemy Bar workshop when you make a donation to Manta Trust. The organization funds coastal research to protect the island nation’s large yet fragile population of reef mantas.

Select from more than 140 participating hotels from the Hawaiian Islands to Bozeman, Montana, and the Maldives. Charities include wildlife, human rights, arts, education, and environmental preservation organizations.

Best for Social Impact : I Like Local

Choose from a host of travel experiences with the peace of mind that 100 percent of the cost goes directly to local partners.

Social impact mission woven into organization’s business model

Immersive experiences led by local guides

Range of experiences offered

May not be best fit for those seeking upscale, luxury experiences and stays

Can’t sort experiences by a list of countries (though an interactive map is available)

No experiences outside of Africa and Asia

For an online travel agency with a booking platform designed to route dollars spent directly to the communities travelers intend to visit, consider I Like Local . Visit the website to browse a host of travel experiences in countries including Indonesia, Kenya, and Cambodia. Experiences include homestays and farmstays as well as wellness and culturally oriented experiences—from cooking and cycling tours to weaving classes.

To search for an experience, select from drop-down items like travel dates and experience categories, or view a global map and click on a country to view experiences that way.

The platform got its start in 2014 and has grown to 4,000 local hosts across nearly 20 countries. As a social impact organization, 100 percent of each booking fee goes to local hosts. To date, 16,000 travelers have booked with I Like Local.

Best for Design-Forward Homestays : Plum Guide

Browse and book seriously vetted, design-forward vacation homes.

Highly curated inventory of vacation rentals across the world

Design-forward

Thorough vetting process

Does not publish guest reviews

Other platforms have homes available across more destinations

When it comes to booking a vacation home, serviced apartment, or condo, travelers are spoiled for choice. Plum Guide is an online travel agency that specializes in accommodations—though not just any home makes its directory. The company claims that each potential home listed on its site must jump through 150 hoops to be included, from internet speed and mattress and pillow quality to the showers’ water pressure and the home’s proximity to dining, shopping, and attractions.

Search by a featured collection on the website such as “ pet-friendly homes ” or “one-of-a-kind homes in Palm Springs.” Scroll to the bottom of its homepage to view its top destinations, as well as a list of all destinations where Plum Guide homes are available, including Barbados, Mexico, Portugal, Switzerland, the U.S., and Turkey. Note: From the top right-hand corner of the site, use the dropdown menu to select currency of choice.

As long as you know what you value most out of your travel experience—such as affordability, social impact, or luxe accommodations—there’s an online travel agency to help plan your next trip. Be sure to read the fine print, as some agencies are third-party websites and not direct vendors. If you're not sure where to start, Booking.com is your best bet for a smooth user experience and hard-to-beat offers on flights, hotels, and other travel arrangements.

What Is the Biggest Travel Agency?

Our choice for best overall, Booking.com, is known as an industry leader with listings for all major hotels, airlines, car rental companies, and more. It boasts more choices for accommodations per destination than any other site, and we found its interface to be user-friendly.

Are Online Travel Agencies Worth It?

This depends on your needs and priorities. The best online travel agencies certainly can save time by booking everything all at once. However, if you're someone who is good at haggling and enjoys the details of planning a trip, you might be able to find better deals by reaching out to hotels or other destinations and speaking to someone personally.

Is It Cheaper to Book Online Than With a Travel Agent?

Not always. A travel agent you know and trust should have the experience and connections to find deals that can match or surpass what you'll find online. Additionally, if something goes wrong, travel agents provide you with an actual person you can use as an advocate to correct the problem . But if you don't have access to a good travel agent, online sites still provide plenty of ways to streamline planning and save money .

We considered dozens of online travel agencies and narrowed down the options based on user experience, volume and quality of inventory, unique offerings and specials, and customer reviews. We also assessed travel companies’ environmentally and socially conscious policies.

Catherine Falls Commercial / Getty Images

Best Hotel Booking Sites

Best All-Inclusive Resorts for Solo Travelers

The Best Budget Hotels in Miami Beach of 2024

Best Dreams Resorts

Best Budget Manhattan Hotels

Best Walt Disney World Resort Hotels in Orlando

The 9 Best All-Inclusive Family Resorts in Mexico in 2024

Best Las Vegas Hotels for Couples

Best Online Sites for Booking Cheap or Discounted Airline Tickets

Best London Budget Hotels

Best Car Rental Companies of 2024

The Best Oceanfront Virginia Beach Hotels

Best Budget Disney World Hotels

Best Hawaii All-Inclusive Hotels

Best Disneyland Hotels

Saving Money on Your Summer Vacation

The Most Important Questions to Ask Your Travel Agent

Even with an agent, travel is a tricky business! This list of questions to ask a travel agent can help save you a lot of time and headaches later on.

While the internet has revolutionized the way that people plan and book hotels and flights, travel agents and agencies have remained an important part of the travel industry. This is due to the added value that their skills and knowledge can bring to a vacation, especially if you’re trying to book a relatively complex trip such as a multi-lag safari in Africa or a family reunion in Disneyland. Travel agencies can also help you find some great travel deals that are only available to agents which is great if you’re a budget traveler. Remember, this is your hard-earned money and vacation time, and making a list of questions to ask a travel agent can help save you a lot of time and headaches later on.

Let’s Roam will show you the sights!

Travel agents are great, but sometimes you need a little help and guidance when you’re on the ground. Our dedicated team of travel experts have created a vast selection of scavenger hunt adventures in hundreds of cities around the world! Our carefully-crafted experiences are interactive and addictive, using games and trivia to challenge, inspire, and educate you at the same time. Grab the Let’s Roam app today and treat your family to a thrilling adventure somewhere new!

Do you charge a fee for your services?

It can sometimes be a little confusing to know how travel agents actually make money. Do they charge a commission or a flat fee? Or do they get a kickback from the products that they sell? This question can begin to feel like the elephant in the room and can even make you start questioning what the travel agent is offering. If this is the case, don’t be shy. Instead, simply ask if there’s a charge for their services. This will help you rest assured that you won’t get hit with an unexpected fee. 

What services do you offer?

Travel agents come in all shapes and sizes, as do the products that they offer! While some offer preset packages, others let you build your own trip. Some also act as travel advisors who can help walk you through the travel planning process from start to finish. By having a good idea of what a travel agent offers, you can take advantage of their strengths and skills to help you plan your dream vacation. 

Can you provide assistance while I am at a destination? 

Every time you travel, you risk something going wrong. Having a travel agent can help make troubleshooting much, much easier when you’re on the road but it’s important to know from the beginning whether or not they can assist you in case of an emergency once the trip has already started. This could mean anything from helping with flight cancellations to advising a medical emergency. Don’t always assume that they will be there to help and be sure to have them tell you what they can and can’t assist with in writing before your trip begins. 

How can I reach you in case of an emergency?

If they tell you that they can assist in an emergency, confirm with them what is the best way to reach them. Keep in mind that the time zone that you’ll be in may be very different than where the agent is based. It’s good to know how you can contact them outside of normal business hours and what their response time will be. This can help you plan accordingly in case anything does happen while you’re on your trip.

What travel destinations do you suggest?

Many people know that they want to go on a vacation but they aren’t entirely sure where exactly they want to go. This is one area where you can make use of the experience and skills of a travel agent. They may know of up and coming to travel destinations that you never even heard of and are perfect for your needs. 

If you already have an idea of where you want to go and this is your first time working with a particular travel agent, this could also be a good way to “test” your travel agent. By asking where they recommend based on the type of trip that you desire, you can see if they are considering your needs and requirements or if they are giving a “generic” destination. This gives you at least a bit of an idea as to how they will be to work with and you can make an educated choice as to whether or not you want to proceed.

Have you traveled there before?

Whether a travel agent suggests a destination to you or you go to them with one already in mind, it’s always a good idea to ask them whether or not they have traveled there before. While some agents know a destination inside and out, others may have only looked at a few pamphlets or sat in on a few information sessions about a place. It’s nearly always better to find someone that has been to a place and understands the nuances of traveling there, particularly if it’s a place that is a bit off the beaten path. 

What does your agency specialize in?

While some travel agencies try to be a jack of all trades, others specialize in particular destinations or types of travel. If you have your heart set on really delving deep into a destination or have very specific activities that you want to do, These types of agencies are often worth spending the extra money with as they are more likely to be able to ensure that you have the experience that you’re hoping for and can help troubleshoot more easily if things don’t work out as they should. 

What is the best time to travel to this destination?

Once you have decided on a destination, double-check that you’re going at a “good” time of year. Is it really hot? Crowded? Hurricane season? A good travel agent should know what the climate will be like in a place and also whether or not it will be overrun with tourists and when is the best time to go. Keep in mind that this is all relative and the best time to go for someone who is looking to spend some time enjoying the sun in Florida may not be the best time for someone who is hoping to score a good deal and avoid the crowds. 

Make sure to dig deep into the answer that the agent gives you and confirm why they think it’s the best time to go. This will help ensure that you’re on the same page. 

Are there any ways that I can save money on the booking?

If a travel agent provides a quote that seems to be way out of your budget, don’t give up right away. Depending on how out of reach the quote is, you may want to see if there’s any way that the quote can be cheaper. They may have included things in the total cost like airport transfers, high-end hotels, activities, etc. You can also ask if there’s a cheaper period when you can travel. Going during the shoulder season rather than the high season can save you a huge amount of money so if your time is flexible, you should consider this. 

You may also want to consider if there’s an alternative neighborhood that you can stay in where accommodation is cheaper. Many travel agencies will try to place people as close to the destination highlights as possible but sometimes staying a bit outside of the center offers a better experience. Think of it this way… imagine staying in an adorable hotel in a residential neighborhood in Rome. You find a charming little restaurant where you have the best pizza on the planet and spend the rest of the night drinking wine in the neighborhood piazza. Now compare this to staying in a big block hotel right near the Rome train station. 

Is a package tour cheaper than creating my own vacation?

Booking a package tour can save you a lot of money… sometimes. Like everything in life, there’s a slight caveat to this and a lot of it depends on your travel style. Some packages may include things like transfer service and five-star hotels. If this isn’t something you’re particularly interested in, you may end up saving quite a bundle if you book everything separately. 

If you still want to use a travel advisor or agent, try to find one that specializes in that region or country. They are likely to know the best restaurants, hotels, etc, and can likely help you save even more money while having an even better trip than you would have had as part of a package tour!

Is there a price match guarantee?

If the cost of the airfare or the hotels happens to go down after you have confirmed your trip, some travel agents may offer a price match guarantee if the bookings were confirmed within a certain time period. While it isn’t always the case, it’s worth asking just in case. Bear in mind that this may not be very easy to figure out if you have booked a package that includes a variety of tickets (flights, hotels, activities) over an extended period but it may save you a lot of money if your booking is not complex.

What is your cancellation policy?

Before you pay for anything, it’s very important to always check what the cancellation policy is. If the policy is very strict or if the deposit seems inordinately high, see if you can have this reduced. Travel plans change all the time so there must be some degree of flexibility built in. 

If the itinerary includes flights, hotels, and activities, always check to see what happens if one of these ends up getting canceled. For example, if your flight is canceled, what does that mean for your hotel or activity bookings? If you’re traveling during high season and your hotel reservation ends up getting canceled unexpectedly, what other options do you have? 

What are the travel documents that I need for this trip?

Depending on where you’re from and where you’re going, you may need to have a visa to travel to a destination. You may also need to fill out health forms. Your travel agent should be able to inform you exactly what you need to travel to a country so don’t forget to ask this both well before the trip starts and also once again right before your departure date. 

Even though the worst of the COVID pandemic seems to be over, entry requirements to a country can still change quickly and you don’t want to be caught unaware and unable to board your flight because you don’t have the right documentation. 

Are there any additional costs that I need to be aware of?

Once you have received a quote from a travel agency, always ask if there are any additional costs that you need to be aware of. Often, things like visas, inbound flight airfare, and meals won’t be included in the total price and will need to be calculated separately. This usually happens because the prices can be very different based on where someone’s departure point is. This means that you can potentially save money by trying different airports and dates, giving you the flexibility of being able to cut costs without having to rely on the travel agency to do it on your behalf.

Also, ask whether or not the tour includes admission fees to museums and historic sites as these can add up quickly depending on the location. 

How can I pay for the trip?

Depending on where the travel agency is based, you may not be able to pay by credit card. If this is the case, you may have to send money through another payment platform such as Wise or Western Union . In these situations, the transaction fees are usually paid by the guest rather than the agent so make sure to calculate these into your overall trip costs as they can add a substantial amount to a high-priced vacation. 

Do I need travel insurance?

Normally, the answer to this question is always yes. Some credit card companies offer insurance if you book at least a portion of the trip with your card. However, you may need to purchase supplemental insurance based on the destination and the activities that you’ll be doing. Some countries may even require you to have a certain insurance policy before they will allow you to enter the country. 

Are there any security issues to be aware of?

We live in a world where the geopolitical situation between many countries can be a bit shaky and where things can change at the drop of a hat. Not many people expected Sri Lanka to become unstable so quickly nor did most people believe that there would be a war between Russia and Ukraine. If you plan on traveling to some of the more off-beat destinations, it’s prudent to ask your travel agent whether or not any security issues may worsen before you go. 

Time to start packing!

We hope that this guide has given you an idea of the “right questions” to ask when booking your dream vacation through a travel agency. If you feel a little like they are a bit like interview questions, don’t worry. Booking travel is their job and they should be prepared to answer them thoroughly to ensure that they are meeting a client’s needs.

If you’re still in the beginning stages of your trip planning or are thinking of adding a few days to a trip pre or post-tour, don’t forget to check out the Let’s Roam app . It’s full of great user-generated tips and tricks that can help you find some of the best places to visit in a destination.

Frequently Asked Questions

If you ask the right questions , travel agents can help you save a ton of money when you travel and can help you find the perfect vacation destination.

Before you book anything with a travel agent , it is important to ask questions about the destination, their services, and their experience. This can help ensure you book a trip that’s right for you.

Travel agents can be extremely useful but’s is important to do some research on your own as well. Consider using an app like Let’s Roam to find out more about your chosen destination.

Featured Products & Activities

Vacation envy starts here

Featured in, next-level travel powered by tech and the human touch.

Our travel advisors have the tools, insights & connections to build your dream vacation. Get killer recommendations & perks, a seamless booking experience — and maybe a cool new friend along the way.

Destinations near and far, we do it all

Buzzing cities, tropical islands, remote escapes and everything in between. Our first-hand intel and insider expertise covers the globe.

Designed for every type of traveler

... whether you're planning a bucket list adventure, family reunion, solo trip or weekend away. If it's on your list, we book it.

Travel like a VIP with our partners

Unlock perks and upgrades at thousands of hotels around the world — including Four Seasons, Andaz, Kimpton and more — at no extra cost.

Hotels with Perks

Villa Partners

Cruise Lines

All-Inclusives

Experiences

Local Partners

Featured hotels

Hacienda AltaGracia, Auberge Resorts Collection

This serene casita resort features bird-song-filled acres of untamed tropical forest, a coffee farm, equine stables, organic chef’s gardens and a wellbeing center.

$100 hotel credit.

Breakfast daily.

Extended check-in/out whenever possible.

Chablé Yucatán

This luxury Mexico resort was founded on the basis of Mayan well-being, and offers thoughtful immersion into the country’s vibrant culture.

$100 hotel / resort credit.

Upgrade & extended check-in/out whenever possible.

Domaine de Fontenille

This restored 18th-century home sits amid an organic garden and 17th-century vineyard in Luberon, an idyllic hilltop region in Provence.

Complimentary experience.

Welcome note & amenities.

One-way airport transfer.

Why We're Different

Customized travel planning for your style, expert advice from people who've actually been there, free upgrades, spa credits and more — we got you, relax, you're in good hands.

Fora Advisor Christina P.

Christina was extremely thorough throughout the process. She handled everything every step of the way. Honestly, it felt like she was right by my side throughout the entire trip. I could not have experienced this trip without her.

Booked travel to Illinois with Christina P.

Fora Advisor Katrina F.

Katrina was incredible every step of the way. She helped us tighten up our itinerary and made great recommendations for hotels and restaurants that worked really well for our family. I would highly recommend anyone thinking about how to make their trip perfect go straight to Katrina.

Booked travel to California with Katrina F.

Fora Advisor Melissa F.

I was impressed by the high level of professionalism in planning and organizing my trip to NYC. Attention to detail and genuine care for my particular interests - great restaurants and seeing the best of the city - were evident in every step of the planning. I highly recommend Melissa!

Booked travel to New York City with Melissa F.

Fora Advisor Thomas S.

Thomas was amazing. He got us a free room upgrade, free breakfasts for 5 days (an ~$270 value), a $50 room credit, early checkin, late checkout and more. I am referring him to all of my friends who like to travel in style.

Booked travel to Washington DC with Thomas S.

Fora Advisor Sequoia A.

Managed expectations and helped deliver the experience I was looking for. Kind and professional. Facilitated everything so I could fully enjoy myself without worry or any kind of stress arranging my stay.

Booked travel to Mexico with Sequoia A.

Fora Advisor Jill M.

Jill is amazing - so professional and goes above and beyond to accommodate her clients and their particular requests and booking preferences. She always find exactly what we need and want! Highly recommend.

Booked travel to Portugal with Jill M.

Looking for travel inspiration?

Are you the go-to person for travel tips.

Turn it into a dream job. We'll show you the ropes and make you look great. Work from anywhere, flexible or full-time — the best gig you didn't know existed.

Still have questions? We got you.

What is a travel agency.

A travel agency supports a team of travel advisors who sell, curate and book travel. Travel advisors consult with clients on where to go, what to do and where to stay. In addition to planning and booking trips, advisors communicate with hotels and other partners (tour companies, cruises, etc.) to ensure each trip goes smoothly.

What is the difference between a travel advisor and a travel agent?

The terms travel agent and travel advisor are used interchangeably. The original term was ‘travel agent,’ but the industry has gone through a bit of a rebrand to showcase the breadth of work that a travel advisor does. We use both, but typically refer to our network of travel advisors simply as Fora Advisors.  

Fora Advisors (a.k.a. travel advisors / agents) work with clients to understand their travel needs and handle all the travel arrangements, from booking a hotel for a long weekend to planning a honeymoon to securing a room block for a corporate conference. 

What are the benefits of being a travel agent?

Working with a travel agent helps you level up your travel experience. A travel agent handles all the logistics — on-the-ground transfers, hotel and tour bookings, itinerary planning — so you can get the most out of your trip, without any of the stress. 

Plus, our Fora travel agents have insider access to over 5,000 preferred partnerships, meaning you get complimentary perks, priority upgrades and so much more at thousands of locations around the globe. We put serious time and airline mileage into visiting these properties in person so we can give you the up-to-date intel on your destination. We also maintain close relationships with hotel management so you’re treated like the VIP you are from the moment you arrive.

In other words, working with a travel agent unlocks a secret travel world you need to be a part of. But don’t just take our word for it… we have tons of 5-star reviews from happy clients.

Will I get perks & benefits when I work with a Fora Advisor?

Yes — big time. Our travel advisors have access to upgrades & perks at over 5,000 partners around the world. Plus, our partnerships with brands like Virtuoso , Four Seasons , Rosewood and beyond — as well as with smaller, independent boutique hotels — ensure you get treated like a VIP wherever you travel to next.

What types of travel can I book with Fora?

You name it, we book it: resort vacations, , city breaks, vacation home rentals, once-in-a-lifetime adventures, weekend escapes… We do it all.

Do Fora Advisors count as Disney travel agents? What about cruise travel agents?

Absolutely. We provide comprehensive training on just about everything in the travel industry, so our advisors are well equipped to curate any client’s dream trip. (Read more about the benefits of booking with a cruise travel agent .)

I’m planning a group trip. Can Fora Advisors help?

Of course! The more the merrier. Whether you’re organizing a family reunion, , bachelorette party or company-wide retreat, we’re happy to help. Just get in touch with your Fora Advisor to begin the process.

How do I make the most of my experience when planning a trip with Fora?

Tell us everything. Let us know if you love golf, must have access to a kids’ club or have a soft spot for off-the-beaten-path travel . Serious allergies or dietary restrictions are also very helpful information to share. That way, we’ll only show you options that fit your wants and needs. We also love to hear about your favorite hotels and trips you’ve enjoyed in the past, because that clues us in to your travel style.

If you’ve never worked with a travel advisor before, get our guide on what to expect when booking with a travel agent .

Wait, I kind of want to be a Fora Advisor myself. How can I join?

We love to hear it! We have a guide on how to become a travel agent . Then, when you’re interested in transforming your passion for travel into a meaningful career, apply to become a Fora Advisor today . 

• Trip Planner
• Private Tours
• Small Group Tours
• Two Capitals
• City Breaks
• Trans-Siberian
• River Cruises
• Russia & Beyond

4-star edition of the private 9-day tour of the Russian capitals

5-star edition fo the private 9-day tour of Moscow & St. Petersburg

13-day in-depth discovery of Moscow, Kazan, and St. Petersburg

7-day tour designed to harness the best of the Venice of the North

11-day private discovery of Moscow, St. Petersburg, and the Golden Ring

Your Russia Getaway

Fill out the short trip survey to receive a personalized itinerary from a destination expert.

• Travel guide
• Before you go
• What to see

Russia Trip Planner

Learn about the dos and the don'ts for your amazing trip to Russia

• Our Partners
• Reservation Policies

Rated 9/10 on the Trustpilot review platform

• My itineraries
• Chat with us
• Trip survey

Groups & Agents

• For Suppliers

+1 (888) 744-6056

• North America : +1 (888) 744-6056
• Oceania and Australia : +61261888118

You are here

Moscow escorted tours.

• Tips & Highlights

Tour Reviews

• Other Destinations
• Related Posts

• Reset filters

Moscow Vacation Packages

Moscow vacations are always a great idea when it comes to traveling in Russia. Plan your trip to Moscow with a leading tour operator for Russia and enjoy the ease and pleasure that comes from it. You will stay at the centrally-located hotels, enjoy guided tours to Moscow's best sights with charming local guides, and, most importantly, feel relaxed and immersed in the Russian culture at all times. Wondering what the ideal way to see the best of Moscow is? Well, with a private tour to Moscow, of course! We will listen to your travel preferences and prepare a custom Moscow itinerary just for you. Let's start talking about your upcoming vacation to the gorgeous capital city of Russia.

Moscow Tour Highlights

Explore the capital of the largest country in the world, Russia.

Learn about the most visited sights in Moscow that are worth adding to your Russian itinerary. Create a fantastic tour to Moscow with a destination, choosing your wished activities.

• Moscow walking tour
• The Red Square
• St Basil's Cathedral
• Moscow Subway ride
• Tretyakov Gallery
• The Red Square in Moscow
• The Bolshoi Theater
• Cathedral of Christ the Savior
• Moscow's Kremlin exploration
• 'Seven Sisters' Skyscrapers

Tips for Moscow Travel

Take a look at the good-to-know tips before visiting Moscow and have a fantastic time in the capital.

What to pack

Make sure to check the weather prognosis before your trip and pack accordingly.

When to travel

Moscow is beautiful all around the year. Choose traveling time according to preferred activities.

We suggest to always have some cash with you. You will need Rubles (RUB) for Russia.

How much to tip

Tipping is not required in Russia, but it's considered good etiquette, tip 10%-15% of your bill.

The average summer temperature is approx 18°C (64°F), and winter is around -6°C (22°F).

Some of the most popular souvenirs from Moscow are caviar, Krasnaya Moska perfume.

Best Moscow Sights

One of the highest points in Moscow and one of its most breathtaking places - the Sparrow Hills.

See the 344-feet Cathedral of Christ the Savior - the tallest Orthodox church in the world.

Enjoy masterpieces of Russian opera and ballet in Moscow's legendary Bolshoi Theater.

Being the most recognizable symbol of Russia in the world, Red Square is an absolute must see when in Moscow. 

The famous GUM is a large department store in the Kitai-gorod part of Moscow facing Red Square.

St. Basil’s Cathedral is Moscow’s most famous artistic work of architecture set in the romantic Red Square.

History and luxury is revealed inside the Kremlin as the Armoury Chamber displays treasures like Faberge Eggs.

The symbol of Moscow and entire Russia, the Kremlin is often described as the 8th Wonder of the World.

Moscow Metro is like a whole underground city that holds the world's largest collection of Stalinist Art.

I am very satisfied.

I have been using the Firebirds (Travel All Russia) services for a while. I am very satisfied.

WOW. From the choice of hotels to...

WOW. From the choice of hotels, an itinerary that ran to plan, the amazing Guides and drivers, and of course the stunning cities of Moscow and St Petersburg. No long queues for entry to museums, churches, and palaces.  I would gladly recommend using Firebird Tours (Travel All Russia) to anyone.

THANK YOU for making this happen for me !!!

I must say from the day I started to book my tip till the day I got home I had one GREAT trip and experience I always felt safe and cared for help was seconds away not that I needed any I will defiantly highly recommend your company to any traveler to Russia WELL DONE to the Whole team THANK YOU for making this happen for me !!!

We enjoyed the whole trip a lot

Overall we enjoyed the whole trip a lot. Moscow is beautiful and clean. Thank you very much for your patience and excellent organization of this tour. Everything ran very smoothly and according to schedule. The guides met us on time at hotels or at our train carriage on arrival. They all spoke good English, had a good local knowledge and were very kind and helpful.

The tour lived up to all expectations

I’m most pleased with Travel All Russia in arranging our ‘Volga Dream’ Russia tour, I would recommend using your services again as every aspect of our tour went off without a hitch. The communication between our tour representative was excellent as we required additional days on both ends of our tour. The visa process and the logistics were flawlessly implemented.

We had a great time in Moscow!

Everything was perfect and we are very satisfied with services and accommodations.

Loved my time in Russia

The trip was great. Especially want to mention the guides I had on the extra days were exceptional. Both guides and drivers worked out well. Thanks again for all your help and attention. Loved my time in Russia, and still haven’t stopped talking about it.

Exploring Magnificent Russian Capitals, June 2017

Just want to say that our guide in St Petersburg was really outstanding. You really felt like someone was looking after you. Very observant - knowledgeable. We really enjoyed time spent with her.

Exploring Vibrant Moscow, June 2017

The experience was great!!! We had an excellent guide. The hotel was fabulous.

Thank you for your help !!! was an unforgettable trip.

Related destinations

More about moscow.

• Call us now
• Request a call
• Chat on WhatsApp
• Start Live chat
• Contact via email

Moscow & St. Petersburg Small Group Tours Private Tour Packages Trans-Siberian Trips Russian River Cruises Moscow Tour Packages St. Petersburg Tours All Russia Tours

Why Travel to Russia Best Time to Visit Russia Russian Visa Information Tips Before Traveling Tips on Arrival Russian Currency Moscow Travel Guide Read More in Our Blog

Hermitage Museum Church of the Savior on Blood The Kremlin Sergiev Posad, Golden Ring Kizhi Island The Red Square Siberia Lake Baikal

Fla. Seller of Travel Ref. No. ST39939 All Rights Reserved © 2024 About Us | Testimonials  | Our Blog  |  Terms of Service  | Privacy Policy  

You are using an outdated browser. Please upgrade your browser .

Moscow Travel Guide

• Guide to Russia
• Russian Destination Guide

Why travel to Moscow

Contrasts: 12th century monasteries and some of the tallest skyscrapers in Europe can be found side-by-side in this complex and captivating city. The diversity of this mega-city is astounding. Only a few steps away from the solemn red facade of the Kremlin and the sounds of righteous church bells, a buzzing night scene and alternative-fashion boutiques can be found.

Culture: In Moscow only the best goes. Be it a theatre, restaurant or gallery, the standards are certain to be world-class. The Bolshoi ballet company is reputed to be even better than the Mariinsky’s and “MMOMA” (Moscow’s museum of modern art) exhibits works of art as profound as any that could be found in the famed MOMA.

Convenience: Unlike the rest of Russia, it’s easy enough to get by with just English in Moscow and, driving excepted, it is surprisingly safe: the murder rate is lower than in some of America’s major cities.

Top Sights in Moscow

St. Basil’s

Novodevichy Convent

MORE SIGHTS

• Moscow Fact File
• History of Moscow Russia
• Arriving in Moscow
• Getting Around
• Moscow Museums
• Nightlife in Moscow
• Moscow Restaurants
• Moscow Entertainment
• Activities in Moscow
• Outside Moscow

FEATURED MOSCOW TOURS

See tours which enjoy highest popularity with our customers

CLASSIC MOSCOW

A WEEK IN MOSCOW

WEEKEND IN MOSCOW

View all tours

Why visit Moscow

It would take more than two days to walk around the perimeter of the biggest city in Europe, Moscow. Many of its inhabitants barely know what’s beyond the few blocks around their flat and there are so many attractions that it’s almost impossible to know where to start. If there is such a thing as an antidote to boredom, Moscow City is it. The mind-boggling range and diversity of things to do, places to eat, parks, historical monuments and more means that a vacation in Moscow has a wealth of activities to offer for every type of traveler, from young families to retirees.

Reasons to Vacation in Moscow in 2022

The Bolshoi theatre is familiar to almost everyone as Russia’s grandest theatre, but what people don’t know is that there are many more bolshoi (big) sites in Moscow that are worth travelling all the way to Moscow to see. For more than 100 years, the world’s biggest bell has been hidden behind the Kremlin’s walls and inside Moscow’s main park (which is bigger than some countries!) there is the world’s largest outdoor ice-rink. Travelers that visit Moscow can stay at the Izmailovo, Europe’s biggest hotel, then eat at the largest and most historic McDonald’s in Europe and after that have fun at the largest European indoor theme park!

Ancient Past & Stunning Architecture:

As those who travel to Moscow will see, just because Moscow is a city of record-breaking, glitzy high-rises doesn’t mean that there is no history. On the famous Arbat street, time-worn, wooden storehouses and century-old churches are squashed up against grey, soviet blocks which are then towered over by 21st century office-blocks. Unlike its much younger sibling, St Petersburg, Moscow’s roots stretch way back to the 12th century. Within the walls of the Kremlin, the city’s oldest building the Cathedral of Assumption can be admired in all its 500+ years of age.

Culture & Convenience

For a foreigner who has never visited Russia, Moscow is the perfect stepping stone into this great land of mystery. From the country’s best classical ballet troupes to snow-white troikas trotting through the parks, all the highlights of Russian culture can be had in Moscow without any of the complications that would be expected in other, less developed regions of Russia.

Cheap as Caviar

In Moscow, everything is bargain when with the current foreign exchange rates being what they are. Even caviar doesn’t seem so dear when the exchange rate is at 60rub to the dollar, so go on indulge yourself! Take your 2022 vacation in Moscow and have the best of both worlds, with European luxury at very affordable prices.

Lena, our guide in Moscow was excellent. She was very knowledgable and could answer any question we had for her. We liked that she could pick up on our interests and take us places we might not have thought of to go. When we realized that one of the places we had chosen to see would probably not be that interesting to us, she was able to arrange entry to the Diamond Fund and the Armoury for us. Riding the Metro with Lena was a real adventure and a lot of fun. In Saint Petersburg we found Anna well versed in the history of the Tsars and in the Hermitage collection. Arkady in Veliky Novgorod was a very good guide and answered all of our questions with ease. Novgorod was perhaps a long way to go for a day trip, but we did enjoy it. Vasily was a great driver to have and kept us safe with good humour and skill. We enjoyed ourselves so much, my daughter says she is already planning to return. We would both have no hesistation to recommend ExpresstoRussia to anyone we know.

Just wanted to let you know that My grandson Bruno and I couldn´t have been more pleased with our week in Moscow (6/15 - 6/21). We were absolutely enchanted with the whole experience, including getting lost a couple of times in the Metro during our free time. Although both our guides (both Eleanas) were excellent, I would particularly commend the first one (she took us to the Tatiakov, the KGB tour, and to that beautiful cemetery where so many great Russian artists, authors, composers, musicians, militarists, and politicians are buried). Her knowledge is encyclopedic; and her understanding of today´s Russia as a product of its past was, for us, truly enlightening. I will be taking another tour in Russia, with my wife, within the next two or three years. I will be in touch with you when the time comes. Meanwhile, I will refer you to other potential visitors to Russia as I meet them.

We had a great time both in Moscow and St Petersburg. Your travel agency was excellent in coordinating the whole trip. Everything worked like clockwork. The guides assigned to us were very nice and friendly. They had a great knowledge of their subjects. The cars and the drivers were great. The hotels were good and the itinerary was good. All in all, it was a wonderful experience. It was nice dealing with you and your company. Thank you very much for a great Russian experience. Have a great future ahead

• 31 reviews of Express to Russia Moscow Tours in Moscow

Our travel brands include

Express to Russia

Join us on Facebook

We invite you to become a fan of our company on Facebook and read Russian news and travel stories. To become a fan, click here .

Join our own Russian Travel, Culture and Literature Club on Facebook. The club was created to be a place for everyone with an interest in Russia to get to know each other and share experiences, stories, pictures and advice. To join our club, please follow this link .

We use cookies to improve your experience on our Website, and to facilitate providing you with services available through our Website. To opt out of non-essential cookies, please click here . By continuing to use our Website, you accept our use of cookies, the terms of our Privacy Policy and Terms of Service . I agree

• Saint Petersburg
• Golden Ring
• Moscow tours
• Siberia and Arctics
• North Caucasus
• Guided tours
• Tour packages
• Tips for tourists travelling to Russia
• Useful apps to download
• Visa and registration
• Restaurants and bars
• Packing tips
• Transport in Moscow

Visit Moscow Tours

Saint Petersburg - Karelia 9 days - 8 nights

Moscow - Saint Petersburg tour package 8 days/7 nights

Moscow - saint petersburg 5 days/4 nights.

Moscow - Saint Petersburg 6 days/5 nights

Sochi tour 8 days/7 nights

Altai tour package 11 days/10 nights

Murmansk 4 days/3 nights

Happy New Year tour package- best price 8 days/7 nights

Baikal tour package 7 days/6 nights

Christmas tour package- best price 5 days/4 nights

Moscow tour package 4 days/3 nights.

Special Winter Edition Tour 8 days/7 nights

Saint Peterburg tour package 4 days/3 nights

Moscow-Kazan-Saint Petersburg 9 days/8 nights

Moscow-Suzdal-Saint Petersburg 9 days/8 nights

Moscow-Saint Peterburg tour package 8 days/7 nights BEST DEAL (15th of MAY-22d of MAY only)

Moscow-sochi tour package 6 days/5 nights.

Moscow - Velikiy Novgorod - Saint Petersburg tour package 9 days/8 nights

Moscow-Saint Petersburg-Baikal lake 14 days/13 nights

Moscow-Saint Petersburg-Sochi tour package 10 days/9 nights

Moscow-Altai tour package 14 days/13 nights

Moscow-Murmansk-Saint Petersburg 11 days/10 nights

Saint Petersburg - Karelia 8 days/7 nights

Moscow tour package 5 days/4 nights including tank riding and Stalin Bunker visit

Moscow-Saint Petersburg tour package 7 days/6 nights including tank riding and Stalin Bunker visit

Magic Ice of Baikal Lake - 7 days / 6 nights

SPA tour package Grozny (Chechnya) 4 days - 3 nights

Hiking tour package Dagestan 5 days - 4 nights

Suzdal and Vladimir Tour

Moscow Kremlin Tour

River Cruise Tour

Driving Tour around Saint Petersburg

Peterhof Tour

Moscow Driving Tour

Moscow in 1 Day (Walking tour)

Welcome to visit moscow tours.

We provide authentic, informative and memorable tour packages and city tours, at very competitive prices. Visit Moscow Tours are available not only in Moscow, but also in other cities: Saint Petersburg, Kazan, Suzdal and Sergiev Posad.  We also organise customised individual programs tailored just for you.

Our guests come in large groups, small private groups, as couples or as single travellers. We take care of and treat our guests with respect in a friendly and warm family environment. We show people our beautiful cities with passion and deep knowledge of their history, culture and traditions.

Our guides are extremely hospitable, helpful and well-informed. They are simply the best because only by providing the best services can we make the world fall in love with Russia. And we are very happy when our guests say that they will definitely come back to Russia and that they will tell all their friends how great Russia is! That is what inspires us to put even more dedication and hard work into our tours, knowing that what we do is positive and meaningful.

Our classic tours include tours of Moscow and Saint Petersburg, two main Russian cities.

Moscow is a big and busy  megalopolis and Russia’s capital city, where more than 12 million people live and work. Our capital city is happening place; it is mysterious, elegant, luxurious, fashionable, clean and bright, with its unique legends, traditions and events. It is with great pride that we show the Red Square and the Kremlin, our Underground and Tretyakovskaya Gallery, among other stunning attractions.

Saint Petersburg is our second capital,  the second largest city in the Russian Federation. This wonderful city has a strong and lively aristocratic spirit, uniquely Russian royal architecture, magnificent museums and theatres. Saint Petersburg bears the royal heritage of Russia, which can be felt in its air, its streets, parks, monuments, museums and citizens.  In Saint Petersburg tours, we will take you to the Hermitage, Peter and Paul Fortress, Faberge Museum and Orthodox Cathedrals. We’re sure you will love it!

If you have a few more days to spare, venture into the dreamy Russian countryside in Suzdal or Sergiev Posad. Suzdal is a small town with a population of about ten thousand people, situated on less than 15 square kilometres. This tiny area is home to 53 historic cathedrals, five monasteries and a kremlin. Church domes are visible like mushrooms from anywhere and everywhere in the town like in a fairy tale. No wonder Suzdal is called the ‘Town Museum”.  It is definitely worth visiting!

Just try any of Visit Moscow Tours’ tour packages or any individual city tour, and we promise that you will want to come back to Russia again.  Russia is huge with countless amazing places to visit. There are so many unique experiences to be had and energies to be felt that one tour is definitely not enough to explore this vast land. It is also a very safe destination to travel, and we have a tradition of warm hospitality. Our people adore and take care of visitors as our own guests, and even if they do not know your language very well, they still try to be helpful and hospitable.

Our guides will show you the most interesting attractions and historical places, taking you on a journey to the past to enjoy stories of medieval times, the Romanov monarchy, the Soviet Era. And of course, we will show you the contemporary life of our country through authentic local experiences.

We look forward to meeting you soon!

• Side Hustles
• Power Players
• Young Success
• Save and Invest
• Become Debt-Free
• Land the Job
• Closing the Gap
• Science of Success
• Pop Culture and Media
• Psychology and Relationships
• Health and Wellness
• Real Estate
• Most Popular

Related Stories

• Work This is the No. 1 city in the world for   remote work—what it's like to live there
• Side Hustles 39-year-old turned her side hustle into   $279K/year—without working 'all the time'
• Leadership The No. 1 way for introverts to gain   influence at work, says Stanford expert
• Psychology and Relationships This networking tip ‘has worked wonders for   me,’ says career coach and founder
• Psychology and Relationships This is the No. 1 mistake people   make when looking for a mentor 

4 travel secrets of the mega-rich, from a vacation planner for billionaires

Imagine closing down Versailles to enjoy a private candlelit dinner.

That's the reality for the ultra rich, and people like Jaclyn Sienna India make it happen.

India is the founder of a Sienna Charles , a members-only travel agency that caters to wealthy clients who take million-dollar trips around the world. India recently discussed her work and billionaire clientele in a Q&A with The Cut .

Her company's services include a $75,000 annual tier for unlimited travel and dining reservations, and a $150,000 yearly option to tack on a "lifestyle" component. That includes "arranging spa appointments, recruiting house staff, helping clients build a home gym, whatever they need," India told The Cut.

She shared some of the travel secrets of her unthinkably wealthy clients:

1. Penthouse suites are out, yachts are in

Most of India's clients are 55- to 75-year-old ex-finance workers in New York City, but in recent years, she's seen more interest from people in Dallas and Los Angeles who work in finance or film. Her newest clientele are tech VIPs in their 40s and 50s.

India's typical clients are no stranger to booking hotel suites for $30,000 a night, but it's becoming more passe.

The mega-rich want their accommodations loaded up with their preferred foods, fancy water and drinks as well as other, more-specific requests (a space with seven dog beds, for instance), but training hotel staff on everything within a few days is inefficient.

The trendier thing to do is stay at a villa or yacht owned and rented out by billionaires.

"[The owner] has customized everything, picked his staff, and trained them for expectations that are otherworldly," India said. All of that means her clients can "relax deeply because the staff knows how to deliver excellence every minute."

2. They don't deal with luggage

Unlike the rest of us, the rich aren't worried about airline baggage fees. Then again, they're not schlepping their suitcases at all.

Instead, they ship it, India said: "Just throw a FedEx label on it, and it arrives at your destination the next day."

3. They're not dining out at fancy restaurants

Though Sienna Charles staffers know all the best restaurants and how to get impossible reservations, India says many of her clients don't eat out when they travel.

That's what their private chefs are for, she says.

The chefs travel with clients and help maintain their diet and medical or health goals, India said. She gave an example of one client who traveled to San Francisco for two weeks, brought his chef and only ate out once.

"He has all the money in the world, but he didn't want to go to Michelin-star restaurants," India told The Cut. "A lot of our clients work really, really hard, and it's important for them to have consistency and routine wherever they go."

4. They want unique experiences

If you want to rub shoulders with a billionaire this summer, India said they're increasingly trading the typical hotspots (think: Capri) for more "unique experiences."

"They're taking the yacht around Sardinia or going to smaller islands in Sicily," she said.

Sometimes her clients have specific travel requests, like wanting to take a family trip to Rome in a specific timeframe. More often than not, they're pretty general about their vision and want help with the specific details.

One recent tech billionaire "told me they want to go to Europe in August for nine days, just the couple, no kids," India said. "And that's all they said. This is pretty common."

As for those with more modest means, India's best advice is to "normal" people is to steer away from places where celebrities and influencers abound. Or, at least, recognize that you're unlikely to get a similar A-lister experience if you go.

For example, she said, "The Hamptons are good if you stay at somebody's house and lay out at their pool and you have beach access. But if you go to be a lookie-loo and you're staying at a hotel and the traffic sucks and you can't get into a restaurant because nobody knows who you are, then that's probably not the best destination."

Want to land your dream job in 2024?  Take  CNBC's new online course How to Ace Your Job Interview  to learn what hiring managers are really looking for, body language techniques, what to say and not to say, and the best way to talk about pay.

Plus, sign up for   CNBC Make It's newsletter  to get tips and tricks for success at work, with money and in life.

The 0.1% Group Emerges as a Premier Luxury Travel Agency Embracing Bitcoin Payments

London - April 19, 2024 —

The 0.1% Group, a distinguished name in the realm of luxury travel, proudly announces its pioneering stance in the industry by integrating Bitcoin payments into its esteemed suite of services. This strategic move solidifies The 0.1% Group's commitment to innovation, convenience, and personalized experiences for its discerning clientele.

As the demand for seamless and secure payment methods continues to evolve, The 0.1% Group remains at the forefront of progressive trends, catering to the preferences of modern travellers. By embracing Bitcoin, the agency not only enhances accessibility but also reinforces its position as a leader in luxury travel solutions.

"Bitcoin or crypto payments have unrivalled benefits for our clients. The speed of payment, cost of transaction and privacy aspect cannot be compared to bank transfers or card payments. Our clients get the best in class throughout their experience with us as a company and this includes how they pay," said James Ison, Director at The 0.1% Group. "This decision underscores our dedication to providing our clients with unparalleled convenience and flexibility while maintaining the highest standards of luxury service. By accepting Bitcoin, we are embracing the future of travel and empowering our clients to explore the world with greater ease and security."

Bitcoin, renowned for its decentralized nature and cryptographic security, aligns seamlessly with The 0.1% Group's ethos of prioritizing privacy, exclusivity, and innovation to discover a new level of bespoke excellence. Clients can now indulge in curated travel experiences, from private jet charters to luxurious villa rentals, with the added convenience of Bitcoin payments.

In an era marked by digital transformation and evolving consumer preferences, The 0.1% Group remains steadfast in its mission to redefine luxury travel. By integrating Bitcoin into its payment ecosystem, the agency underscores its unwavering commitment to elevating the travel experience while embracing emerging technologies.

For media inquiries or to learn more about The 0.1% Group's luxury travel offerings and Bitcoin payments, please contact Chris [email protected] or visit www.the01-group.com.

About The 0.1% Group: The 0.1% Group is a premier luxury travel agency dedicated to curating extraordinary experiences for discerning travellers worldwide. With a portfolio of exclusive services including private jet charters, bespoke itineraries, and VIP concierge assistance, The 0.1% Group sets the standard for luxury travel excellence.

Contact Info: Name: James Ison Email: Send Email Organization: The 0.1 Group Website: https://www.the01-group.com

Release ID: 89127521

If there are any deficiencies, discrepancies, or concerns regarding the information presented in this press release, we kindly request that you promptly inform us by contacting [email protected]. Our dedicated team is committed to addressing any identified issues within 8 hours to guarantee the delivery of accurate and reliable content to our esteemed readers.

• Weird But True
• Sex & Relationships
• Viral Trends
• Human Interest
• Fashion & Beauty
• Food & Drink

trending now in Lifestyle

I'm a dietitian — eat this easy late night snack if you want...

Plastic surgeons warn 'Ozempic face' has taken over Hollywood

My year of casual sex: I set out to be 'fearless' in the bedroom...

My Tinder match made a fat joke that 'stung like a dagger'...

Dear Abby: I reconnected with an old friend -- but I can't stand...

Being a top earner on OnlyFans has 'made me a better mom'

Ozempic use appears to be changing people's personalities...

Tourists ruined this beautiful Hawaiian attraction — so it’s...

Breaking news, american airlines changes passenger rules for earning miles — and travel agencies are pissed.

• View Author Archive
• Get author RSS feed

Thanks for contacting us. We've received your submission.

American Airlines has multiple travel advisors up in arms after it announced plans to restrict AAdvantage Miles earnings for certain booking agencies.

The airline behemoth  announced  in February that flyers hoping to earn AAdvantage miles for their flights will have to do so directly through American, their airline partners, or preferred travel agencies recognized by the company.

The change will take effect on May 1, but American has yet to reveal which agencies will be included in its “preferred agencies.”

The change comes as part of the airline’s effort to minimize costs for agencies using older technology booking systems.

The airline has tried to convince agencies using the older booking systems to upgrade to newer platforms like the one American uses on its website.

While American  announced  a list would be shared in “late April,” agencies unsure if they’ll make the cut are expressing their distaste for the major change.

The American Society of Travel Agents (ASTA), Association of Canadian Travel Agencies and Advisors (ACTA), Foro Latinoamericano de Turismo (FOLATUR), and World Travel Agents Associations Alliance (WTAA) emphasized that any plans to restrict their clients’ earning miles could be detrimental to their agencies.

“It’s clear from the consensus among WTAAA, ACTA and FOLATUR, representing travel professionals around the world, the detriment that American’s decision will have on the travel industry globally,” President and CEO of ASTA, Zane Kerby, told  Travel and Tour World .

Kerby called out American for “operating in bad faith” and was “looking to pad its bottom line at the expense of our valued clients and the millions of consumers who rely on their trusted travel advisor.”

Henry Harteveldt, president of the travel industry market research firm Atmosphere Research Group, told  Fodor’s Travel  the move is a “very inward-looking” perspective on American Airlines.

“It’s not a very consumer-friendly approach, and American is being a bit of a bully here,” Harteveldt explained — adding the move will put loyalty airline members in the crossfire of the company’s dispute with agencies.

Harteveldt believes the move is also being monitored by the company’s competitors, who may adopt the change if it’s a success or whose sales teams may swoop in to poach any American flyers unpleased with the new method.

“As risky as American’s actions are, a lot of airlines are watching to see if it works out well for them, because if it does, I would not be surprised to see United and Delta copy it in certain ways,” he told the outlet.

While the airline is deadset on the change, Brett Snyder — author of the popular travel industry blog Crankyflier and CEO of the travel assistance service Cranky Concierge — said the move could cause “confusion” for the company’s flyers who already are trying to navigate their “frequent changes.”

“The biggest impact will likely be on business travelers who may not have a choice of where to book depending upon company policy,” Snyder told the outlet.

“The fact that American still hasn’t told everyone who is or is not preferred adds more to the confusion.”

As the airline industry waits to hear who American will list as their “preferred agencies,” occasional travelers may also feel the weight of the change, Snyder explained.

He worries that some agencies may not disclose that to their customers during the booking process.

Also, the move could affect cruise lines that book airfares as part of their packages, who may opt against using certain agencies not listed as one of American’s preferred agencies.

The changes will only affect travelers who collect AAdvantage Miles for their flights on American.

Flyers using corporate accounts with American will continue to earn miles for their flights no matter which booking channel they use unless they book a Basic Economy fare.

Travelers collecting miles from other Oneworld partners—the global airline alliance American is a member of with 13 other Airlines, such as British Airways, Qatar Airways, and Malaysia Airlines—will continue to earn miles for American Airlines flights regardless of booking channel.

Share this article:

Advertisement

• International

April 12, 2024 - Israel-Hamas war

By Chris Lau, Sana Noor Haq, Adrienne Vogt , Matt Meyer and Tori B. Powell , CNN

Our live coverage of Israel's war on Hamas in Gaza has moved  here .

USAID worker killed in Israel, agency says

From CNN's Jennifer Hansler

A staff member with United States Agency for International Development (USAID) died Friday in the Israeli port city of Jaffa, the agency announced.

The male staffer was with USAID’s West Bank and Gaza mission, the agency said in a brief statement.

USAID did not provide details on the circumstances around his death or his identity or citizenship.

“He was a dedicated member of our team for more than two decades, and our thoughts are with his family, friends, and colleagues,” USAID said.

USAID is working with the US Embassy to work out details about the fatal incident and its follow-up investigation, it said.

US expects Iran to carry out direct strikes against targets inside Israel, sources say

From CNN's MJ Lee and Natasha Bertrand

The United States currently expects Iran will carry out strikes against multiple targets inside Israel and that Iranian proxies could also be involved in carrying out the attacks, according to a senior administration official and a source familiar with the intelligence.  

The targets would likely be both inside Israel and around the region.

The beginning of a state-on-state conflict between Iran and Israel would mark a serious escalation in the region that the US has hoped to avoid.

US sees Iran moving military assets including drones and cruise missiles, sources say

From Natasha Bertrand and Oren Liebermann

The US observed Iran moving military assets around internally, including drones and cruise missiles, signaling that it is possibly preparing to attack Israeli targets from inside its own territory, according to two people familiar with US intelligence. 

It is not clear whether Iran is preparing to strike from its soil as part of an initial attack, or if it is posturing to try to deter Israel or the US from conducting a possible counter strike on its territory. 

One of the people said the US had observed Iran readying as many as 100 cruise missiles.

Some context: The Iranians want their retaliatory strike on Israel — a response to the Israeli strike on an Iranian consulate last week in Damascus — to be "significant," one of the people familiar with the intelligence said. But they also want to avoid getting embroiled in a direct war with Israel and the US, CNN has reported, which is why US intelligence has assessed that Iran may use its proxy forces to launch the first attack.

Israeli settlers storm village in West Bank and kill at least 1 Palestinian. Here's what you should know

From CNN staff

Hundreds of armed Israeli settlers stormed a village in the occupied West Bank on Friday, setting fire to several homes and cars — and leaving at least one Palestinian dead — in one of the largest attacks by settlers this year, according to Palestinian officials. 

The settlers attacked Al-Mughayyir village, east of Ramallah, raided homes and fired gunshots at residents, according to Amin Abu-Alia, the head of the village council. Videos obtained by CNN show parts of the village burning, with smoke billowing over several buildings and settlers lobbing rocks. Houses and cars are seen completely burnt up, with sounds of gunfire and clashes heard in the background.

Here are other headlines you should know:

• More Israeli attacks: An Israeli airstrike early Friday killed at least 29 people and injured dozens more after troops targeted a house belonging to the well-known Al-Tabatibi family in eastern Gaza City, according to a local health official. Israeli forces also surrounded and attacked the Nuseirat refugee camp in central Gaza, wounding several journalists and at least one other person. And in the occupied West Bank, troops killed two Hamas members in a raid on the city of Tubas, according to Israeli and Palestinian officials.
• Hezbollah-Israel clashes: Around 40 rockets were fired from Lebanon on Friday evening, according to the Israeli military. Some were intercepted and the rest fell in open areas, the Israel Defense Forces (IDF) said in a statement. Israeli warplanes also carried out several airstrikes on Friday, targeting "military buildings" used by Hezbollah fighters in parts of southern Lebanon, the IDF said.
• Iranian threats: US President Joe Biden told reporters Friday he expects an attack from Iran will happen “sooner than later," with the White House adding that there is a "very credible" threat of Iranian retaliatory strikes against Israel. Additionally, the US Defense Department is moving additional assets to the Middle East region, a defense official told CNN, as the US and Israel brace for the potential attack . Israel’s Defense Minister Yoav Gallant and US Central Command Commander Gen. Erik Kurilla on Friday discussed preparations for the  potential attack .
• Warnings amid Iranian threats: France , Germany, Canada and the United States are among countries that are warning their citizens not to travel to the region due to the threat of an Iranian attack against Israel.
• Humanitarian aid: The Israeli military does not understand how humanitarian operations work, a top United Nations official said Friday, maintaining there is a "degree of mistrust" that needs to be resolved between the IDF and nongovernmental organizations on the ground in Gaza.
• Sanctions: The European Council has  adopted sanctions  against three Hamas and Palestinian Islamic Jihad entities , in light of "their responsibilities in the brutal and indiscriminate terrorist attacks" that occurred across Israel on October 7. The US is also sanctioning four leaders of Hamas’ cyber and drone operations based in Gaza and Lebanon, State Department spokesperson Matthew Miller announced on Friday. 

US will attempt to intercept launches at Israel if feasible, US officials say

From CNN's Oren Liebermann and Natasha Bertrand

The US will attempt to intercept any weapons launched at Israel if it’s feasible to do so, two US officials told CNN, in an indication of the level of ongoing cooperation between the two militaries before an anticipated Iranian attack .

US Navy forces in the Red Sea have previously intercepted long-range missiles launched from the Houthis in Yemen toward Israel. US forces in Iraq and Syria could also potentially intercept drones and rockets targeting northern Israel, depending on the location from which they’re launched.

Gen. Erik Kurilla, the commander of US Central Command, has been in Israel meeting with the country’s security leadership. On Friday, the Israel Defense Forces Chief of Staff, Lt. Gen. Herzi Halevi, met with Kurilla.

There have been a number of conversations where US officials have urged Israel not to escalate the situation in retaliating against Iran, according to one of the US officials. 

Remember: An Iranian attack is expected in response to Israel’s deadly strike of Tehran's consulate in Damascus, Syria, last week.

The Damascus attack was the latest incident to stoke fears of a wider regional conflict breaking out in the Middle East during Israel's campaign in Gaza.

Diplomatic efforts: US Secretary of State Antony Blinken has held a slew of calls to foreign counterparts aimed at pressuring Iran not to attack Israel.

The top US diplomat spoke with Jordanian Foreign Minister Ayman Safadi on Friday, according to a readout from State Department spokesperson Matthew Miller.

Blinken also spoke with the Turkish, Chinese and Saudi foreign ministers in recent days, Miller said.

Israeli settlers kill at least 1 Palestinian while storming West Bank village

From CNN’s Kareem Khadder and Zeena Saifi in Jerusalem and CNN’s Benjamin Brown in London

Hundreds of armed Israeli settlers stormed a village in the occupied West Bank on Friday, setting fire to several homes and cars in one of the largest attacks by settlers this year, according to Palestinian officials. 

At least one Palestinian man was killed when shots were fired by Israeli settlers in the village of Al-Mughayyir, east of Ramallah, according to the head of the village council Amin Abu-Alia. He said he identified the killed Palestinian as his 26-year-old relative named Jihad Abu-Alia, who was meant to get married this summer.

At least 25 others were injured in the rampage, according to the Palestinian Ministry of Health in Ramallah, the scale of which has not been seen since hundreds of settlers stormed through the villages of  Turmusayya  and  Huwara  in two separate incidents last year. 

Between 1,000 and 1,200 settlers surrounded the village, and around 500 stormed it just after midday local time on Friday, blocking all the roads in the area, Abu-Alia told CNN.

He added that Israeli security forces informed Palestinian officials that the settlers were looking for a 14-year-old Israeli boy who had gone missing earlier in the day.

They attacked the village, raided homes and fired gunshots at residents, Abu-Alia said. Videos obtained by CNN show parts of the village burning, with smoke billowing over several buildings and settlers lobbing rocks. Houses and cars are seen completely burnt up, with sounds of gunfire and clashes heard in the background.

According to Abu-Alia, the Israeli military arrived at the scene at around 3 p.m. and didn’t stop the settlers from attacking the village. Israeli soldiers allowed them to raid homes, prevented Palestinian residents from moving around and blocked ambulances from reaching the injured, he added.  

Abu-Alia told CNN settlers stole approximately 70 sheep from the Palestinian village.

In response to a question by CNN, the IDF said “violent riots were instigated in multiple locations in the area” following the search for the boy.

Israel says airstrikes targeted Hezbollah targets in southern Lebanon

Israeli warplanes carried out several airstrikes on Friday, targeting "military buildings" used by Hezbollah fighters in parts of southern Lebanon, according to the Israel Defense Forces.

The areas include the Aita al-Shaab and the Taybeh in southern Lebanon, said Avichay Adraee, I DF spokesperson for Arab media,  in a post on X.

"During the day, several shells were fired from Lebanon towards the Upper Galilee region, without causing any casualties. IDF forces attacked the sources of fire," Adraee added. 

The Israeli airstrikes were before the 40 rockets that were launched from Lebanon toward northern Israel Friday evening and claimed by Hezbollah.

Biden expects an attack from Iran will happen "sooner than later"

From CNN's Samantha Waldenberg

US President Joe Biden expects an attack from Iran will happen “sooner than later," he told reporters at the White House Friday.

“I don’t want to get into secure information but my expectation is sooner than later,” Biden said when asked how imminent an attack on Israel was.

Asked what his message to Tehran is right now, the president said “Don’t.”

In response to more shouted questions from reporters asking if American troops were at risk, Biden returned to the podium and said that the United States is "devoted” to the defense of Israel. 

“We will support Israel. We will help defend Israel and Iran will not succeed,” Biden said.

Remember: The United States says it is on high alert for a significant Iranian retaliatory attack following Israel's deadly strike on Tehran's consulate in Damascus last week, raising fears of a wider regional war. There remains a “real,” “credible” and “viable” threat of Iran launching strikes, the White House said earlier Friday, following Israel’s attack on  a diplomatic compound in Syria that killed three Iranian generals.

Please enable JavaScript for a better experience.

• Election 2024
• Entertainment
• Newsletters
• Photography
• Personal Finance
• AP Investigations
• AP Buyline Personal Finance
• AP Buyline Shopping
• Press Releases
• Israel-Hamas War
• Russia-Ukraine War
• Global elections
• Asia Pacific
• Latin America
• Middle East
• Election Results
• Delegate Tracker
• AP & Elections
• Auto Racing
• 2024 Paris Olympic Games
• Movie reviews
• Book reviews
• Personal finance
• Financial Markets
• Business Highlights
• Financial wellness
• Artificial Intelligence
• Social Media

United Arab Emirates struggles to recover after heaviest recorded rainfall ever hits desert nation

The United Arab Emirates is struggled to recover from the heaviest recorded rainfall ever to hit the desert nation, as its main airport worked to restore normal operations even as floodwater still covered portions of major highways and roads. (AP video/Malak Harb)

A man walks along a road barrier among floodwater caused by heavy rain on Sheikh Zayed Road highway in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

• Copy Link copied

A man carries luggage through floodwater caused by heavy rain while waiting for transportation on Sheikh Zayed Road highway in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

An abandoned vehicle stands in floodwater caused by heavy rain with the Burj Khalifa, the world’s tallest building, seen on the background, in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

People wait for transportation amidst floodwater caused by heavy rain on Sheikh Zayed Road highway in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

A man carries a child through floodwater caused by heavy rain while waiting for transportation on Sheikh Zayed Road highway in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

Vehicles drive through standing floodwater caused by heavy rain on an onramp to Sheikh Zayed Road highway in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

Vehicles drive through standing floodwater caused by heavy rain on Sheikh Zayed Road highway in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

People wait for transportation on Sheikh Zayed Road highway in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

People walk through floodwater caused by heavy rain while waiting for transportation on Sheikh Zayed Road highway in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

Abandoned vehicles stand in floodwater caused by heavy rain along Sheikh Zayed Road highway in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

An abandoned vehicle stands in floodwater caused by heavy rain in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

A flooded street by heavy rain is seen, with the Burj Khalifa, the world’s tallest building, on the background, in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

A man walks through standing floodwater caused by heavy rain with the Burj Khalifa, the world’s tallest building, seen in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

A man walks through standing floodwater caused by heavy rain in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

A group of people work to recover an abandoned vehicle taken by floodwater caused by heavy rain in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

Vehicles drive through standing floodwater caused by heavy rain in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

A man walks through floodwater in the Mudon neighborhood in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded — a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Jon Gambrell)

Civil defense officials bring water on a raft to a family in the Mudon neighborhood in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded — a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Jon Gambrell)

Dubai civil defense officials drive through floodwater in the Mudon neighborhood in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded — a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Jon Gambrell)

DUBAI, United Arab Emirates (AP) — The United Arab Emirates tried to wring itself out Thursday after the heaviest recorded rainfall ever to hit the desert nation , with its main airport allowing more flights even as floodwater still covered portions of major highways and communities.

Dubai International Airport, the world’s busiest for international travel , allowed global carriers on Thursday morning to again fly into Terminal 1 at the airfield. And long-haul carrier Emirates, crucial to East-West travel, began allowing local passengers to arrive at Terminal 3, their base of operations.

However, Dubai Airports CEO Paul Griffiths said in an interview with The Associated Press that the airfield needed at least another 24 hours to resume operations close to its usual schedule. Meanwhile, one desert community in Dubai saw floodwaters continue to rise Thursday to as much as 1 meter (3 feet) as civil defense officials struggled to pump out the water.

“We were looking at the radar thinking, ‘Goodness, if this hits, then it’s going to be cataclysmic,’” Griffiths said of the storm. “And indeed it was.”

The airport ended up needing 22 tankers with vacuum pumps to get water off its grounds. Griffiths acknowledged that taxiways flooded during the rains, though the airport’s runways remained free of water to safely operate. Online videos of a FlyDubai flight landing with its reverse thrust spraying out water caught the world’s attention.

“It looks dramatic, but it actually isn’t that dramatic,” Griffiths said.

Emirates, whose operations had been struggling since the storm Tuesday, had stopped travelers flying out of the UAE from checking into their flights as they tried to move out connecting passengers. Pilots and flight crews also had a hard time reaching the airport given the water on roadways.

But on Thursday, Emirates lifted that order to allow customers into the airport. That saw some 2,000 people come into Terminal 3, again sparking long lines, Griffiths said.

Others who arrived at the airport described hourslong waits to get their baggage, with some just giving up to head home or to whatever hotel would have them.

Two men walk through floodwater in Dubai, United Arab Emirates, Wednesday, April 17, 2024. (AP Photo/Jon Gambrell)

The UAE, a hereditarily ruled, autocratic nation on the Arabian Peninsula, typically sees little rainfall in its arid desert climate. However, a massive storm forecasters had been warning about for days blew through the country’s seven sheikhdoms.

By the end of Tuesday, more than 142 millimeters (5.59 inches) of rainfall had soaked Dubai over 24 hours. An average year sees 94.7 millimeters (3.73 inches) of rain at Dubai International Airport. Other areas of the country saw even more precipitation.

Meanwhile, intense floods also have struck neighboring Oman in recent days. Authorities on Thursday raised the death toll from those storms to at least 21 killed.

The UAE’s drainage systems quickly became overwhelmed Tuesday, flooding out neighborhoods, business districts and even portions of the 12-lane Sheikh Zayed Road highway running through Dubai.

The state-run WAM news agency called the rain “a historic weather event” that surpassed “anything documented since the start of data collection in 1949.”

In a message to the nation late Wednesday, Emirati leader Sheikh Mohammed bin Zayed Al Nahyan, the ruler of Abu Dhabi, said authorities would “quickly work on studying the condition of infrastructure throughout the UAE and to limit the damage caused.”

On Thursday, people waded through oil-slicked floodwater to reach cars earlier abandoned, checking to see if their engines still ran. Tanker trucks with vacuums began reaching some areas outside of Dubai’s downtown core for the first time as well. Schools remain closed until next week.

Vehicles sit abandoned in floodwater covering a major road in Dubai, United Arab Emirates, April 17, 2024. (AP Photo/Jon Gambrell)

Authorities have offered no overall damage or injury information from the floods, which killed at least one person.

However, at least one community saw the effects of the rainfall only get worse Thursday. Mudon, a development by the state-owned Dubai Properties, saw flooding in one neighborhood reach as much as 1 meter. Civil defense workers tried to pump the water out, but it was a struggle as people waded through the floodwater.

Residents of Mudon, who spoke to the AP on condition of anonymity given the UAE’s strict laws governing speech, described putting together the equivalent of nearly $2,000 to get a tanker to the community Wednesday. They alleged the developers did nothing to help prior to that, even as they called and emailed. They also said a nearby sewage processing facility failed, bringing more water into their homes.

“A lot of people were in denial of how bad it was,” one homeowner said as civil defense officials waded through the water, bringing bottled water on a raft.

Dubai Holding, a state-owned company that has Dubai Properties as an arm, did not respond to questions. It’s part of a wider nexus that U.S. diplomats have called “Dubai Inc.” — all properties overseen by the city-state’s ruling family.

The flooding sparked speculation that the UAE’s aggressive campaign of cloud seeding — flying small planes through clouds dispersing chemicals aimed at getting rain to fall — may have contributed to the deluge. But experts said the storm systems that produced the rain were forecast well in advance and that cloud seeding alone would not have caused such flooding.

Scientists also say climate change is responsible for more intense and more frequent extreme storms, droughts, floods and wildfires around the world. Dubai hosted the United Nations’ COP28 climate talks just last year.

Abu Dhabi’s state-linked newspaper The National in an editorial Thursday described the heavy rains as a warning to countries in the wider Persian Gulf region to “climate-proof their futures.”

“The scale of this task is more daunting than it appears even at first glance, because such changes involve changing the urban environment of a region that for as long as it has been inhabited, has experienced little but heat and sand,” the newspaper said.