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executive diploma hotel & tourism management

Tourism Study Programs - University of Colombo

About the University

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The oldest University in Sri Lanka, the University of Colombo is a sprawling complex located in the heart of the capital city of Colombo. In keeping with its motto “Buddhi Sarvathra Bhrajate”, Sanskrit for “Wisdom Enlightens”, the University of Colombo strives to maintain academic excellence in all areas of study. The University of Colombo has 7 Faculties with 43 Academic Departments, a Campus, a School, 7 Institutes and several Centres and Units. Many undergraduate and postgraduate study courses in the fields of Arts, Science, Medicine, Management, Finance, Law, Education, IT, Aesthetic Studies. Molecular Biology etc are conducted by the University. The University also offers several other services, such as library services, career guidance, and services for differently-abled students. Student life is enhanced by a plethora of extra-curricular activities offered on campus. The beautiful playground and the modern gymnasium offer sportsmen and women the opportunity to exploit and develop their abilities to the fullest. The New Arts Theatre is often the arena for spotlighting the dramatic/ musical talents of our student population. Today, the University of Colombo with a proud history of over 115 years continues in its endeavour to meet the challenge of maintaining its position as the “Metropolitan University, Modern and International in Outlook and Character”. The location of the University affords the student population all the advantages of a “metropolitan university”, with easy access to international information/ resource centres, libraries, theatres, sports complexes etc. Its central location within the City of Colombo provides easy access to a wide range of cultural, entertainment and business facilities. The University of Colombo has a multi-cultural multi-ethnic student and staff population, fostering social harmony, cultural diversity, equal opportunity and unity.

Vision 2 Voice

This magazine is an outlet to share pertinent information with all the tourism industry experts, academics, and students who have a thirst to quench the tourism industry in Sri Lanka. Also, it is a platform generated for all the students to obtain knowledge and for the upcoming writers to show up their creativity, writing skills and potential outside the classroom. This magazine is surely an eye-opener for students and industry experts who are eager to collect new knowledge about the industry. For this debut issue, several interviews and articles covering the theme of “Rethinking Tourism” are included. Contact the Editorial Team [email protected] or 0768044440. Advertise in Vision 2 Voice Submit an article

executive diploma hotel & tourism management

Message from Dr. D.A.C. Suranga Silva

executive diploma hotel & tourism management

When we take this into consideration in tourism education, universities need to develop study programs and on occasion tailor- made programs rather than ready made ones to address the industry human capital requirements. This is our goal right now.

  • Take Creative decisions
  • Use Innovative Management Techniques
  • Create effective Marketing campaigns
  • Show Responsible Leadership

I believe that this can only be achieved through the industry professionals and decision makers who can combine their industry expertise with scientific and academic wisdom. Participants of this academic program are 90% from the tourism industry. These programs provide the students with application-oriented industry interactive, evidence based analytical knowledge. Our students also discuss the future prospects and the potential for the future development of Sri Lanka Tourism. We have made efforts through this program to inculcate among our students the need for research-oriented sensitivity in handling contemporary issues and challenges for sustainable development in Sri Lanka. Designing quality tourism services and competitive products has become more important than ever if we want to position Sri Lanka as one of the best destination in the World.

Choosing a career path should be driven by the desire of what one really wants to do, and tourism is such a versatile industry, learning is life long so why not choose to ‘Learn what you Love’! I know that studying at the DTTEHM Program will be exciting, interesting, colourful and challenging, yet also a very rewarding experience. I encourage you to now take the next step in ‘creating your tomorrow’.

Faithfully, Dr. D.A.C. Suranga Silva, Course Co-ordinator University of Colombo

executive diploma hotel & tourism management

Why Choose Us

Introduction.

The Economics Department of the University of Colombo offers multi-disciplinary programmes in Travel, Tourism and Hospitality Management from Diploma to Masters level. They are especially designed to respond to the increasing demand for multi-skilled practitioners and professionals who are able to take responsibility for a wide range of complex industry processes to contribute towards the growth ad sustainability of the industry. These programmes prepare them to improve their knowledge through an interactive and application-oriented approach to meet the present challenges of global trends in the travel and tourism industry. The programmes provide practical and analytical competence in socio-economic, ecological, marketing, managerial, accounting, information technological and legal aspects of the travel and tourism industry. Read More

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  • Executive Diploma in Hospitality Operations

About the Program

You have experience in the industry, and you are ready to take your career to the next level. The Executive Diploma in Hospitality Operations (EDHO) is designed for students who have at least two years supervisory experience in the Hospitality industry. We’ll help you advance your existing skills and provide the expert knowledge you need to pursue higher-level positions in the industry.

What you’ll learn

Designed to enhance the professional skills you have gained so far from your experience in the industry, the EDHO focuses on developing high-level managerial skills.  Master hospitality leadership, human capital management and data-driven decision making. Utilize marketing and sales fundamentals to build your skills in hospitality industry analytics and master the strategic mind-set necessary for today’s competitive hospitality market.

executive diploma hotel & tourism management

What you’ll get

Gain the knowledge and skills to execute excellence in hospitality management and pursue a successful career as a leader in the industry. Benefit from the opportunity to build an incredible network of mentors and contacts in the field. An Executive Diploma shows your commitment and high-level of training. Graduate with an Executive Diploma from an industry-respected, accredited school.

All EDHO students receive exclusive access to   CAREERsuite , a comprehensive range of career services .

You'll take all of these

Get equipped for success and get hired or promoted.

Develop your understanding of fundamental HR principles and applications specific to the hospitality industry. Gain a working understanding of human resources management and its vital role in the hospitality industry. Designed both for students pursuing careers in hospitality human resource management, and for those who would like to broaden their knowledge of HR to augment career growth and professionalism.

TISOH students can take this course on its own to obtain the Hospitality Human Resources [HHR] Certificate .

Learn how to relate supervisory responsibilities to the mission of the greater organization. Develop your problem-solving skills and learn to set individual goals congruent to those of the organization. Master the ability to delegate to team members to improve organizational effectiveness.

TISOH students can take this course on its own to obtain the Hospitality Leadership and Management [HLM] Certificate .

A broad primer in hospitality marketing and sales, learn about methods for price, product, promotion and price across rooms division, food & beverage, and conferences. Gain applicable skills and essential knowledge in distribution, revenue management, customer relationship management, market segmentation and trends.

TISOH students can take this course on its own to obtain the Hospitality Marketing and Sales [HMS] Certificate .

Learn the mathematics and methods of analysis needed for  data-driven decision making. Master the decision-making analysis that drives important day-to-day and strategic processes in the hospitality industry. Learn to produce, interpret and act upon data developed through STR reports and the most commonly used metrics in the industry in order to maximize financial performance for your organization.

TISOH students can take this course on its own to obtain the Hospitality Revenue Management and Analytics [HRMA] Certificate .

Bring all the key topics discussed in your EDHO program together through case studies and discussions. Using a management perspective, examine and develop solutions based on best industry practices you’ve learned.

executive diploma hotel & tourism management

HotelBrain Academy

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English

Executive Diploma in Hotel Management

123 28th October 123 (former Patision Avenue), Athens 112 51

Education : In person

Duration : 300 hours

Language : Greek

Practice : Three months paid at the end of the programme

Start date : October 2023

  • Description
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HOTEL MANAGEMENT

The increase and development of tourist units in our country require executives with the necessary training and ambition for the longest possible career in the field of Hotel Management . The professors of HotelBrain Academy are a guarantee of the highest quality training of such a program and the expertise of the Hotelbrain Group is your guide to the most solid development in the Hospitality sector . The aim of the Executive Programme Diploma in Hotel Management is the creation of high-level executives in the country’s heaviest industry.

Rooms Division Management

  • Food & Beverage Management
  • Hospitality Sales and Marketing
  • Front Office Management & Operations
  • Hospitality Technical Case Studies
  • Human Resource Hotel Department
  • Entrepreneurship & Business Planning
  • Digital Marketing in Hospitality

Nikolaos Kondylakis

Nikolaos Kondylakis has studied Organization and Management of Tourism Businesses at the University of the Aegean and holds degrees from the School of Tourism Professions and Bar & Restaurant Management from the Le monde School. After an important professional career as an executive and manager in the restaurants and bars of the Caravel, Cape Sounio and Margi Hotel, he chooses the last 15 years and utilizes his valuable knowledge and experience in the organization of private events, social gatherings and complete menus of quality meals.

In 2016 he founded the company The Key People - VIP & Luxury Services with the aim of providing private meals in VIP holiday homes and yachts. At the same time, he has created - and is constantly developing - successful business partnerships focusing on the management of Cocktail Bars and Wine Bar Restaurants throughout Greece.

Having a special love for young people who invest their professional future in Tourism, he chooses to share the experience, knowledge, philosophy and culture he has cultivated during his personal journey over the years.

Nikos Ntanos

Nikos Danos is a chef, a graduate of the state cooking school in Thessaloniki. He has rich professional experience in Greece and abroad (Italy, France). He has worked as a chef in numerous restaurants and large European organizations, and has undertaken the preparation and execution of menus in embassies and residences (private chef). He has been an adult trainer in private IEK since 2008. He organized the first Grill Academy (weber) in Greece. He is a publishing consultant in the field of cooking and a corporate chef for food companies as well as companies specializing in kitchen facilities.

Fotis Tsikas

Versatile Bar Manager, with extensive experience in the field of catering (2004) and in all areas related to it. He has worked in different institutions and businesses such as hotels (Zaffron by Radisson Blu, 9 Musses, Mylos), Clubs (Nitro), Cocktail Bars (Julep, Nakal, MylosBeach) Restaurants (Delta**Michelin, Huaca Nikkei) up to unique molecular bars of mixing (MoMix), while at the same time he had his own business in the industry. He collaborates with large beverage houses (Remy Cointreau, Metaxa) making presentations together with Aris Hatjiantoniou, as well as the largest Catering groups (Deipnosofistrioun) organizing and undertaking large events and Private Parties. For the last eight years he has also been involved in Consulting in various venues, creating cocktail lists, organizing the venues and training the staff. The degree from the Technical University of Patras (EPDO) has helped him in administration, management and marketing throughout his career. The degrees from the Bartending Academies (LBS, Bar Academy, IEK Delta) contributed to the development of knowledge, professional development and quality thinking. The experience he has gained dealing with tourism and catering has prompted him in the last six years to pass on knowledge in various places with theoretical and practical seminars, and in other large private Lifelong Learning Schools (IEK Delta). He is capable of turning underperforming businesses into successful and profitable ones. He is a motivated team builder and analytical problem solver.

Panos Intzidis

Panos Intzidis was born in Athens in 1980, graduated from the Tourism Business Management Department of the School of Management & Economics of the Higher Technological Institute of Patras. He started his professional career in 2004 in 5* hotel units in Greece and abroad and in a very short time he assumed important positions mainly in the Rooms Division, MICE, Sales & Revenue departments.

From an early age he was involved in training issues both in on and off job training and has attended an extensive series of trainings and seminars both in the part of adult training (CTC Training) and in areas such as Guest Service, Sales Administration, Revenue, TQM etc. Among others, he collaborated with large hotel chains such as Intercontinental Hotels Group, Classical Hotels, Grecotel, Airotel, Wyndham in Managerial positions and in their various hotels, while at the same time exercising his educational capacity since 2010, teaching in private IEK and delivering seminars.

Since 2018 he has been the General Manager of Hotel Units and Hotel Chains aiming at the continuous development of each Group as well as the provision of a high level of Services and having as a main purpose to nurture through his involvement in education young professionals who will be able to support the Industry Tourism and Hospitality in our country.

Dimitra Koukaki

Dimitra Koukaki is a certified Professor of Tourism & Hotel Business and International Hospitality Expert with many years of international professional experience in Switzerland, Cyprus and Greece. She is a graduate of the Thessaloniki School of Tourism Professions and the DCT International Hotel & Tourism Management School in Switzerland.

She has extensive experience in five-star hotel businesses such as Porto Carras Grand Resort, Athens Holiday Inn, Astir Palace Vouliagmenis, Classical Hotels Daskalantonakis Group and Athens Imperial Hotel, as a Front Office Shift Leader and as a Reservations Agent. Having developed many skills such as good interpersonal - personalized relationships, customer-centric philosophy, analytical thinking, direct decision-making, methodical and organizational skills, she stands out for her dynamic offering in the Tourism industry.

Recently, she took on a new challenge, that of imparting experience and knowledge in the field of training with particular emphasis on the development of professional skills such as effective communication and customer service, teamwork and leadership, thus helping students to acquire professional behavior and proper hotel education.

Emmanuela Kouyoumitzaki

Students at the end of the program will be certified with a Certificate of Attendance from the Lifelong Learning Center (LLL) HotelBrain Academy .

HotelBrain Academy is a certified by the Ministry of Education and the EOPPEP Lifelong Learning Center (K.D.V.M. (license no. 29755/K6/15.3.2023 - Gazette B 1792/2023).

With your participation in the program, you are entitled to free participation in the " Career Days " implemented every year by the Hotelbrain group, where you will meet and talk with the Business Units of all 95 hotels of the Group.

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executive diploma hotel & tourism management

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Online - Hospitality & Hotel Management

ICE’s online Hospitality & Hotel Management program is accredited and designed for the individual who is unable to attend ICE in person, but wants training in how to launch a career in the world of hotels, tourism and many other areas of the hospitality industry.

100% Online* Courses – Get Ready to Pursue A Career with Global Potential

Just like our on-campus program, the Institute of Culinary Education’s online diploma program in Hospitality & Hotel Management trains students for a career in industries such as travel, tourism and event planning. This synchronous online diploma program is scheduled to align with the Hospitality Management courses being taught at ICE's  New York campus . Just like students in our campus classrooms, online students can earn their diploma in less than a year.

Hospitality management is a field in which great talent is rewarded — and promoted. With a solid education to support your career and plenty of opportunities for growth in this exciting industry, you’ll have the potential to advance quickly and work with a diverse group of colleagues. 

*The externship portion of this program must be completed in person.

Quick Facts

Program Name: Hospitality & Hotel Management - Online

Program Duration:  8 or 12 months

Class Times:  morning, afternoon, evening 

Get More Info

A student learning online

Is Our Online Program Right For You?

If you’re unable to attend class in person at one of ICE's campuses and are looking for a comprehensive education in the business side of the hospitality industry, our online program is a perfect option. Class schedules align with our New York campus class schedules so our online students can enroll in a program that starts and ends at times that work best for their lifestyle.

An ICE hospitality student shares a presentation with the class at the Institute of Culinary Education

Unique & Specific Training

An education specifically dedicated to hospitality management lays the foundation for a wide variety of potential career paths by exposing you to what it takes to run a hospitality establishment; from large international hotel chains, to boutique hotels, bed and breakfasts, short and long-term homestays and much more. With our flagship campus located in one of the most famous tourism cities in the world, instructors from ICE New York provide online students with a unique opportunity to learn the nuances of this field from educators with years of industry experience.

Staff of a hospitality business mixing beverages

Real-World Hospitality Education

Our Hospitality & Hotel Management curriculum blends course work, role-playing, guest lectures by industry experts and when possible, field trips — using NYC as your classroom. ICE’s hospitality management classes cover topics such as sales and marketing, hotel management, restaurant management, human resources and more. The accounting and finance unit teaches practical skills such as menu pricing and managing payroll, while the operations courses cover front and back-office hotel management responsibilities, including reservations and security. In other segments, students study such topics as menu design, marketing and public relations, event management and conference planning. The curriculum culminates with a 200-hour externship at a hotel or hospitality enterprise selected by you, with the support and guidance of your personal Career Services Advisor. 

Online - Hotel & Hospitality Management Program Schedule

ICE is approved to offer online distance education to students in  select states . ICE's online Hospitality & Hotel Management program is taught synchronously, which means students  must be  present (online) at the time the class is scheduled. Class times for this online program are scheduled at the same time as on-campus Hospitality & Hotel Management program taught at ICE's New York Campus. Like the on-campus program, this online program is offered in a wide variety of schedule options, including mornings, afternoons and evenings. Classes meet three, four or five times per week..

Tuition includes all books and supplies, so you're fully equipped from day one. All online Hotel & Hospitality Management program students are also eligible to take our popular Wine Essentials series on campus at no additional charge. Visit our Tuition and Discounts page for complete information on the cost for specific class dates and times.

Evening (12 months)

  • Hours: Mon., Tues., Weds., Thurs., 6 p.m.-9 p.m.
  • Start Date:  TBD

Morning (12 months)

  • Hours: Mon., Weds., Fri., 8 a.m.-12 p.m.
  • Start Date: TBD

Afternoon (8 months)

  • Hours : Mon.-Fri, 1 p.m.-5 p.m.
  • Start Date : TBD

Dual Diploma Discount

Combine business and cooking skills to accelerate success. Students enrolled in the online Hospitality & Hotel Management program who also enroll in another diploma program, such as Culinary Arts , Plant-Based Culinary Arts or Pastry & Baking Arts can receive a discount worth up to $4,000.

LEARN MORE>

Take the Next Step Toward a Hospitality Career

The admissions process is the start of a lasting relationship with ICE. Your Admissions Representative will introduce you to the personal experience our school is known for. Their mission is to understand your career goals and help you select the right program(s) to fit your needs and interests.

Why Choose ICE

You know it's in you — the ambition to pursue a rewarding career in hospitality. ICE is ready to help you achieve your career dreams.

12 Reasons Why You Should Choose ICE.

Learn about Externships

A hands-on externship in a professional hospitality business is a vital component to the ICE education. Working closely with your Career Services Advisor, we’ll help you find the right fit to start getting experience and broadening your network, even while you’re still in school.

Learn More About Externships.

Resources :

Ready to take your interest in ICE further? Speak to an Admissions Representative about your personal goals, start your application or download our career brochure so you can access our program information anytime.

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NY Career Brochure

LA Career Brochure

ICE's Hospitality & Hotel Management diploma program is taught synchronously with the on-campus program at ICE's New York campus. The program includes lectures, guest speakers from successful hospitality enterprises and, when possible, field trips to local hotels and hospitality businesses.

This 638 clock-hour diploma program consists of six modules divided into 11 courses. The first 10 courses are held at ICE. This program is offered as a synchronous distance education meeting via video conference software. The eleventh course is a 200-hour off-site externship. 

The online Hospitality & Hotel Management training program is constructed as follows:

INTRODUCTION TO HOSPITALITY, TRAVEL & TOURISM

From marketing and management to food costs and event planning, this first course introduces students to the wide world of hospitality management. Students will receive an overview of the functions and structures within a typical hospitality enterprise.

HUMAN RESOURCES & SUPERVISION

One of the most essential components of a successful hospitality enterprise is the people. This course teaches students how to effectively recruit, train, supervise and maintain the staff that will either make or break their property. Learn the skills needed to successfully manage a team-oriented staff through lectures and discussions about computerized human resource information systems, management techniques, union shops and employee discipline. 

ROOMS DIVISION & FACILITY MANAGEMENT

A hospitality enterprise's room division is responsible for meeting guests' expectations for a clean, safe and secure environment. This course provides students with an understanding of the essential safety policies and procedures associated with OSHA safety regulations, laundry and maintenance operations and the best practices for effectively managing a secure environment for your guests. 

MATHEMATICAL & FINANCIAL CONCEPTS FOR HOSPITALITY

Like most industries, success in the hospitality management industry depends on ambition, hard work and numbers. Menu pricing, profit and loss statements (P&Ls) and occupancy rates are just a few of the topics covered in this course, which teaches students how to accurately and efficiently associate numbers with both the financial and logistical aspects of hospitality management. 

FOOD & BEVERAGE MANAGEMENT

Restaurants, banquet halls, in-room dining services and lounges are all a part of any top-level hospitality enterprise. They rely on the food and beverage division. This course explores menu design, restaurant public relations, dining room management, alcoholic beverage service and financial management tools. 

HOTEL OPERATIONS: FRONT & BACK OFFICE MANAGEMENT

Successfully managing a hotel requires an awareness of every transaction and process that takes place from the time a guest checks in to the time they check out. This course provides students with a comprehensive look at both front and back office management responsibilities including reservation, security, record keeping and audit procedures.

SALES & MARKETING

Even the most extraordinary property can fall if it is not positioned and marketed properly. From marketing audits and evaluations to consumer targeting and evaluation, this course examines the sales office organization, telemarketing, cross-promotions and sales force management required to optimize a property's performance and reach a targeted demographic. 

FOOD PRODUCTION & KITCHEN MANAGEMENT

The best hotels typically boast excellent food venues. Being equipped to manage kitchens efficiently and understand food production is a valuable skill that is essential in today's cost-sensitive environment. The food production course will explore this important department from inventory to purchasing, storing, menu design and preparation, to plate presentation, planning and operations. Students will examine kitchen operations in a professional environment.

EVENT MANAGEMENT & CONFERENCE PLANNING

As the hospitality management industry grows, so too does the size and scale of conferences, conventions and galas. Large-scale events require complex management skills to create themes, organize timelines and coordinate catering and technical resources that include special audio/visual effects and lighting. This course provides students with an in-depth look at event and conference planning through interactive lectures and group discussions.

PROPERTY MANAGEMENT SYSTEMS & TECHNOLOGY

The digital age hasn't left the hospitality management industry behind. An ever-increasing number of hotels and resorts rely on key property management systems to control everything from reservations and energy management to security and event catering. This course familiarizes students with the industry-leading Micros OPERA System by training them in the uses and functions of technology within hospitality management. 

At the end of their in-class training, students complete an externship to apply the skills they have gained. Students may choose to complete their externship within a broad range of hospitality and tourism venues, such as hotels, events or catering companies.

Hospitality & Hotel Management Program Instructors

Each instructor in ICE's Hospitality & Hotel Management Program, some of whom are active consultants, has in-depth experience in the hospitality industry, offering students access to their rich experiences and the very latest real-world insights on the business. 

Rick Camac

Katie Chamberlain

Andrew Catalano is an instructor at The Institute of Culinary Education

Andrew Catalano

Bob Warman

Robert Warman

Hospitality: thriving with opportunity, the global force of hospitality management.

Hospitality and hotel management is a key discipline for the trillion-dollar global hospitality industry consisting of travel, tourism and hotels. Its practitioners enjoy careers found in hotels, resorts, spas, casinos, cruise ships, conference planning and event management, food, beverage and catering, as well as at health, sports, entertainment venues, country clubs and more.

The front desk in a modern hotel lobby

Industry Highlights

While the term 'hospitality industry' covers many different services, it can generally be defined through five different sectors: lodging, travel and tourism, food and beverage, recreation, and meetings and events. Here are are some interesting statistics about this robust industry:

The global hospitality industry is worth over $3.952 trillion as of 2021 and there are about 1.6 million people employed by the U.S.’s accommodation industry. Recently the U.S. hotel industry has been estimated to be worth $177.6 billion  and is predicted to grow by 33.6% in 2022. (Hospitality Trends and Market Data, Zippia.com Nov. 2022 )

In terms of job market, the World Travel & Tourism Council's recent Economic Impact Report (EIR), announced the travel and tourism industry is expected to create nearly 126 million new jobs within the next 10 years .

A cruise ship sails through the ocean blue

The Industry for Travelers

New York City was expected to welcome 56.4 million visitors in 2022 alone, up from 32.9 million in 2020. Visitation is forecasted to have grown up to 61.7 million in 2023 and surpass 2019 levels by 2024. ( NYC & Company, October 2022 )

An ICE student graduates from the Hospitality & Hotel Management program

Built on Diversity

The hospitality management industry demands a multicultural, multigenerational workforce. The industry does not discriminate — it enables. Career momentum within the hospitality industry is well documented, as larger organizations have structured, in-house career training programs and offer managers the opportunity to transfer to other locations across the globe. The world of hotels and tourism provides an opportunity for exposure to everything from family-owned bed & breakfasts, to the ability to climb the corporate ladder at some of the world's largest hospitality companies.

According to the Bureau of Labor Statistics' (BLS) April 2022 employment report, jobs in the leisure and hospitality sector increased by 78,000, with workers ages 45 and older making up 26% of the workforce. It is not uncommon for restaurants, hotels, resorts and other hospitality businesses to have four or more generations of employees  proudly working alongside one another toward the common goal of providing guests an unforgettable experience.

ICE alum Rommel Gopez shares why he decided to enroll in ICE's Hospitality management program

“Before I went to ICE, I was already working in the hospitality industry. But I wanted to learn more and have something under my belt to show that I was serious about my profession. I wanted the diploma to go with my work experience.”

Technology Taught: ResNexus

Communication among various teams within all hotel departments makes or breaks the guest experience, which means knowing how to effectively use a hotel's reservation management system is vital. This is why ICE provides hands-on training to our hospitality program students on ResNexus, a popular online property management booking system. This software seamlessly transmits property information and rates, and provides many of the tools a hotel staff needs to do their day-to-day jobs. Tasks covered in ResNexus include handling reservations, checking guests in and out, assigning rooms, managing room inventory, accommodating the needs of in-house guests and handling accounting and billing. This multi-faceted perspective helps staff process rooms and serve their guests with the greatest amount of insight.

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Your Journey Starts Here

Take the next step toward your future.

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Postgraduate diploma in tourism and hospitality management.

Learn New Approaches to Serving Guests and Clients

Make Your Guests Feel at Home

Establish a foundation of basic management skills that support all other occupational skills. Then broaden your portfolio or learn to market your potential through a specialized selection of electives, including branding, market research, internal and customer-facing communication, and effective management. Apply yourself through an internship with an American business and confirm your capability to bring success both inside a company and outside with customers, clients, and tourists.

Est. Tuition $18,200

Learning Format In-Class

Duration 34 weeks *

Total Units 47 Units

What You'll Learn

  • Tried-and-true methods for basic, multi-functional management applications
  • Various types of tourism and hospitality careers, integrated leadership skills, and related topics
  • How to present your portfolio or yourself successfully and persuasively to potential clients or employers

Requirements

  • Students who hold Bachelor's degrees in Tourism or Hospitality and wish to concentrate or expand their knowledge in the field
  • Students who are enrolled in a Master's in Tourism or Hospitality at their home institution
  • Professionals who have several years of work experience
  • A Bachelor's degree in Tourism or Hospitality (or equivalent)
  • International applicants are required to demonstrate English language fluency and must attain minimum scores of TOEFL PBT 550, iBT 80, IELTS 6.5, Duolingo English Test 100; or the equivalent

Before You Apply

  • Agency/embassy/partner university information (only required if you have one)
  • Copy of your passport photo page
  • Statement of Financial Support Form (only if your program requires an F-1 (student) visa)
  • Financial statement from the Bank, in English (only if your program requires an F-1 (student) visa)

Required Courses

Course formats.

Take a seat in our Virtual Classroom to discover more about learning formats.

Getting Started

We offer multiple start dates to give you flexibility in your education, life and work schedules.

Dates and Fees

Start dates by season.

  • Mar 27 - Dec 13
  • Jun 24 - Mar 21, 2025
  • Sep 23 - Jun 13, 2025

Get the facts about the Postgraduate Diploma in Tourism and Hospitality Management Learn New Approaches to Serving Guests and Clients.

Is this program right for you? Get the facts.

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Tourism and Hospitality Management Programmes

Certificates and Diploma Programme STHM’s diploma and certificate programmes are designed to allow students to customise their education and open to students from all majors outside of STHM, these minors and certificates will prepare students to lead and succeed.

Certificate in Tourism and Hospitality Certificate in Hotel Management Diploma in Hotel Management

Undergraduate Degree Programmes Our bachelor programmes build on STHM’s strong industry ties and extensive alumni network and prepare you for fast-paced and exciting careers in a variety of areas. STHM is the largest resource for tourism and hospitality management education in the South Pacific region. STHM offers the following programmes at undergraduate level:

Bachelor of Commerce in Hotel Management Bachelor of Commerce in Tourism Management Bachelor of Commerce in Tourism and Hospitality Management

Postgraduate and Masters The tourism, hospitality management, and recreation industries are thriving and expanding and need skilled management and executive professionals. If you want to advance your career, or are thinking about changing your career direction, these programmes can propel you to a new level in these exciting fields.

As the largest School for tourism and hospitality management in the South Pacific region, STHM’s postgraduate and master’s programme are tailored to the needs of our students — academically and professionally.

Postgraduate Diploma in Commerce (Tourism and Hospitality Management) Master of Commerce in Tourism and Hospitality Management

Doctor Of Philosophy (PhD)

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Executive Diploma in Hotel Management & Catering Science

Accelerated program, focusing on hotel management and catering science, designed for professionals seeking advanced skills for leadership roles in hospitality.

Overview of Executive Diploma in Hotel Management & Catering Science

Executive Diploma in Hotel Management and Catering are specialized programs designed to provide individuals with a high degree of expertise in the hospitality industry. These programs offer a comprehensive curriculum covering various aspects of hotel management, catering, and hospitality, preparing students for roles in this dynamic field. Explore a transformative 2-year Executive Diploma in Hotel Management & Catering at Gesto Academy. Gain holistic insights into the dynamic hospitality field through expert faculty, industry-relevant curriculum, and immersive practical training.

Eligibility

Unlock the door to success by meeting our eligibility criteria. A completion of 12th standard with a minimum of 60% marks ensures your journey to excellence in hospitality.

Embark on a 2-year transformative journey, including a pivotal 6-month internship. Our program's dynamic duration ensures a comprehensive and hands-on learning experience in the vibrant world of hospitality.

Approval by Open University Malaysia(OUM)

Our Executive Diploma in Hotel Management & Catering program is approved by Open University Malaysia , a recognized and respected institution. This validation ensures that our curriculum meets the highest academic standards and prepares students for success in the industry.

executive diploma hotel & tourism management

Step by Step into the Course

Front Office

Housekeeping

Food & Beverage Services

Food Production

Communicative English

Travel & Tourism

Semester III

Bakery & Patisserie

Computer Application

Facility Planning

Entrepreneurship

Semester II

Front Office Housekeeping Food & Beverage Services Food Production Communicative English Hotel Engineering

Semester IV

Internship (Industrial Practicum)  

State-of-the-Art Facilities

Experience learning in our world-class facilities, equipped with state-of-the-art amenities that mirror real-world hotel environments., expert faculty, learn from industry professionals with extensive experience and expertise in the field of hospitality and hotel administration., internship opportunities, gain hands-on experience through internships at leading hotels and hospitality establishments, building valuable industry connections..

Hands-On Learning

Our Executive Diploma in Hotel Management & Catering program emphasizes practical learning through industry-focused projects, internships, and simulations.

Industry-Relevant Curriculum

Our Executive Diploma in Hotel Management & Catering program features a cutting-edge curriculum tailored to industry needs, ensuring graduates are well-prepared for the dynamic challenges of the hospitality.

Career Opportunities

Graduates of our program have a wide range of career opportunities in the hospitality industry including hotel management, Tourism management, Cruise-line etc

"Transform your passion into a profession with Executive Diploma in Hotel Management & Catering — where culinary artistry meets managerial expertise for a dynamic career in hospitality."

Our Placement Partners

Ranked among the Top 10 hotel management colleges in India, with a 23,000+ alumni who are serving with major leaders in hospitality industry such as Carnival Cruise Lines, Hyatt, ITC Welcome Group, Marriott Hotels, Norwegian Cruise Line, Meridien, Oberoi Hotels, Fortune Hotels, Quality Inn Hotels, Radisson, Taj Group of Hotels, Green Park Hotels and Resorts and retail leaders such as Starbucks, McDonalds, Dominos and many more.

executive diploma hotel & tourism management

CTH Awards

Level 7 Executive Diploma in Hospitality and Tourism Management

The Level 7 Executive Diploma in Hospitality and Tourism Management provides an industry relevant postgraduate academic progression route for those who want to build on their bachelor's level qualification or improve their career progression.

Programme Overview

This university endorsed international qualification is appropriate for both hospitality and tourism graduates and experienced hospitality and tourism managers without a first degree.

It also provides an effective route for graduates in other fields who wish to make a career change into the growing hospitality and tourism sectors.

This is a 360 Guided Learning Hour programme where students are required to demonstrate interpersonal, self study and research and presentation skills throughout the qualification. Assessments are developed to encourage skills that will provide students with a very strong foundation for further advancement in the hospitality and tourism sectors.

Students can achieve the Guided Learning Hours in a combination of face to face classroom interactions, attending seminars, visits to hotels, self study and group study, as well as independent study and research work.

The postgraduate Level 7 Executive Diploma assessment methods have been designed to enable students to demonstrate Level 7 outcomes for this level of qualification.

Given the broad and highly varied nature of the hospitality and tourism industry, candidates will need to demonstrate the higher-level skills and qualities specified in the Level 7 outcomes within a non-homogeneous vocational context.

Entry Requirements

  • Minimum of a recognised university degree in a relevant hospitality, tourism or management subject. Equivalence for non-UK degrees should be evaluated through UK ENIC.
  • Successful completion of the CTH Level 6 Professional Diploma.
  • Other recognised relevant qualification at Level 6.

All applicants must be individually pre-approved for admission by CTH and be 22+ years old, have good English (to at least IELTS 6.0 or equivalent) and possess high level academic study skills (Harvard referencing and criticality).

Entry & Progression

cth-level-7-diploma-in-hospitality-tourism-progression-chart

Sample Certificate

cth-level-7-diploma-in-hospitality-tourism-sample-certificate

Syllabus Overview

Including the globalization of technologies/markets and the role of strategic alliances in nurturing competence for strategic advantage.

Key accounting and finance practice, evaluation and associated decision-making tools.

Emphasises business awareness, proactive and logical thinking, research and critical analysis for sound tactical and strategic management decision-making.

Following the customer journey from their initial research through to post-purchase behaviours.

Examines theory and evidence of workforce management, including metrics of human capital, talent management, compensation and leadership.

Strategic analysis of destination development, sustainability & planning.

Importance of effective project management, project management knowledge systems, key methodologies, and tools/techniques to initiate, plan, implement and evaluate.

The skills needed to ensure decisions are well-informed.

Thames College

“I have always being passionate about being a part of the travel industry. I knew it would be a challenge considering the continuously changing industry landscape without the right knowledge and qualification in hand. This is why I decided to invest my time and money to study a globally acclaimed, gold standard professional CTH qualification through Thames College, Sri Lanka.” “The guidance of a professional and well experienced lecture panel at Thames College helped me to complete my CTH Diploma level 5 successfully and continue up to Level 7. As a result I was eligible for a full scholarship for Bachelor (Hons) degree top up from Glyndwr University London.” “It’s with great pleasure and confidence that I recommend both CTH Qualification and Thames College to anyone who wishes to pursue their career in tourism and hospitality. I very much believe it will be a passport to enhanced career opportunities in the global tourism and hospitality industry as I go forward to build my career.”

EXECUTIVE DIPLOMA IN HOTEL AND TOURISM MANAGEMENT

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About Course

Creating the hospitality leaders of tomorrow, our hands-on academic programs make the careers of ambitious students just like you., a first class ticket to a global career., experience excellence in hospitality education.

After completion of the course students will be expected to be able to: 1. Explain the relation of lodging and food service operations to the hotel and tourism industry. 2. Describe the role of the hotel and tourism industry and its economic impact on the local, national and international levels. 3. Cite opportunities for education, training and career development in the hospitality industry. 4. Demonstrate knowledge of the history of the lodging and food service industry. 5. Analyze, evaluate and discuss several aspects, development and trends which have affected hotel, tourism and food service operations in recent years and which will continue to have an impact on the industry in the future. 6. Distinguish and oppose the effect on the industry of franchising, management contracts, referral organizations, independent and chain ownership and condominium. 7. Endorse the general classifications of hotels and describe the most distinctive features of each. 8. Describe the seven common divisions or functional areas of the hotel organization (Rooms, Food and Beverage, Engineering and Maintenance, Marketing and Sales, Accounting, Human Resources, and Security) and explain the responsibilities and activities of each. 9. List of departments found in each hotel division. 10. Outline and explain the main classifications of food service. 11. Describe the organization, structure and functional areas in commercial and institutional food service operation.

What Will You Learn?

  • • Provide the student with an introduction to the world of business and particularly to business as it applies to the hospitality industry. More specifically, the course
  • will provide an opportunity for you
  • • Become acquainted with the social, economic and environmental context within which the hospitality industry operates
  • • Understand the structure, nature and operating characteristics of the different
  • sectors of the hospitality industry: hotel, food service, lodging and tourism
  • • Obtain an appreciation of the various functions of management and their
  • interrelationships with other key concerns of managers such as marketing, finance and human resource management
  • • Be able to identify the role of managers in the hospitality industry and to highlight their principal responsibilities
  • • Provide an opportunity for further developing those skills which are important to learning, e.g. library skills, study skills, and so forth
  • • Be able to judge whether the hospitality profession suits your abilities, tastes, and career interests

Course Content

Introduction to hospitality management, introduction to hospitality management perspective on careers in hospitality (video), hospitality management food service (video), hospitality management lodging (video), hospitality management travel and tourism (video), relate all sector, hospitality management tricks and tips, management in the hospitality industry, hospitality as a service industry, hospitality management: types of hotels, hospitality management: hotel amenities, hospitality management different hotel functions, hotel types and amenities, entertainment and events., hospitality management entertainment and events, hospitality management ownership and affiliation, hospitality management the power of guest and employee engagement, career in hotel and tourism (hospitality management), careers in tourism and hospitality management, masterminds hotel & tourism perspective in the hospitality industry, masterminds hotel & tourism perspectives on the hospitality industry, hotel management software bonus, hotel management software for hotel billing system best software for hotel accounting, free pdfs handout ( 8 copies bonus), 8 copies of pdf testbooks / handouts for future studies and references, write your project, student ratings & reviews, insert/edit link.

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Or link to existing content

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3 Universities/Academies = 1 Diploma (100% Online Study Program & Graduation in Switzerland)

OUS IS THE ONLY ONLINE ACADEMY TO OFFER FOR ALL STUDENTS A DIPLOMA JOINTLY WITH TWO UNIVERSITIES All students will have a joint diploma from OUS Academy in Switzerland + the University of Dąbrowa Górnicza (WSB) in Poland + Taras Shevchenko National University (KNU) in Ukraine. It is unique and we are the first and the only Academy provides its students such high level of certificates. Click Here for more info

THREE Top European Universities/ Academies = Best Virtual/Distance Program = ONE Top European Degree/Diploma SWITZERLAND + EU + TOP RANKED 500

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This is the 1st step of the Bachelor. 

Advance your expertise at ous.

Connect with learners and leaders just like you in our online associate bachelor's programs. You will go as far as your mind will take you as a diploma or associate bachelor's student at OUS.

For Professionals

The Swiss Diploma (Year 1) or Associate of Bachelor's of International Tourism and Events management diploma signifies the first level of achievement in any academic discipline. In our executive bachelor's programs, you will:

  • Develop and practice innovative research methods.
  • Earn the highest quality of education.
  • Achieve the expertise to publish in peer-reviewed journals.
  • Become a successful researcher and professional.

Associate Bachelor's Diploma/ Swiss Diploma: 2 years/ 1 year

The Swiss diploma associate bachelor's diploma will take your leadership to the next level. In our Swiss diploma and associate bachelor's programs, you will:

  • Lay the foundation for future for studies and professional achievement.
  • Study and apply innovative research methods.
  • Combine applied research and professional practice.
  • Prepare to make an impact in policy and practice.
  • Learn strategies to facilitate more effective, adaptable organizations and create positive change.
  • Become a more innovative leader in your field.

Admission Requirements:

This study program is the 1st academic year of the Bachelor study program

We have 5 intakes per year. So, you can start at any month you wish.

  • Duration : one year
  • Age : 17 years or older
  • Previous study: High school Diploma or equivalent
  • Study Language: this study program taught entirely in English.
  • English level:  IELTS or equivalent (Only for students from non-English speaking countries or students who did not study at English-speaking school)
  • Study Method:  Online
  • Fee:  Please check:  Tuition Fee

Note: If you have any doubts about your suitability for this study program please contact us,

Note: Study fee does not include application and reservation fee (to guarantee you a study place) of 240 Euro (one-time payment and non-refundable). European Credit Transfer and Accumulation System: this program is equivalent to 60 ECTS European Qualifications Framework: this program is equivalent to EQF Level 4 OUS Accreditations, Quality Assurance & legalizations: Please  check here

Basics of Management

Basics of economics, connections in business, basics of business organisations, mathematics in business, basics to finance, modern business, basics of marketing, essential books, level 4 diploma essential books.

  • Gareth J. and George J. (2014) Essentials of Contemporary Management 6th Edition. McGraw-Hill Education ISBN-10: 0077862538 ISBN-13: 978-0077862534
  • Robbins, S.P. and Coulter, m. (2013). Management, 12th Edition. Pearson Prentice Hall. ISBN-10: 0133043606 ISBN-13: 978-0133043600
  • Begg, D., Fischer, S. and Dornbusch, R. (2014). Economics, 11th Edition. McGraw-Hill Higher Education. ISBN-10: 0077154517 ISBN-13: 978-0077154516
  • Sowell Th. (2014) Basic Economics 5th edition. Basic Books publisher. ISBN-10: 0465060730 ISBN-13: 978-0465060733
  • Cottrell, S. (2013). The Study Skills Handbook, 4th Edition. Palgrave Macmillan. ISBN-10: 1137289252 ISBN-13: 978-1137289254
  • Boddy, D. (2014). Management: An Introduction, 6th Edition. Financial Times/Prentice Hall. ISBN-10: 1292004479 ISBN-13: 978-1292004471
  • Mullins, L.J. (2013). Management & Organisational Behaviour, 10th Edition. Financial Times/Prentice Hall. ISBN-10: 0273792644 ISBN-13: 978-0273792642
  • Swift, L. and Piff, S. (2014). Quantitative Methods: For Business, Management and Finance, 4th Edition. Palgrave MacMillan. ISBN-10: 1137376554 ISBN-13: 978-1137376558
  • Bradley, T. (2013). Essential Mathematics for Economics and Business, 4th Edition. John Wiley & Sons. ISBN-10: 1118358295 ISBN-13: 978-1118358290
  • Alexander D. & Nobes Ch. (2016) Financial Accounting 6th Edition: An International Introduction. Trans-Atlantic Publications ISBN-10: 1292102993 ISBN-13: 978-1292102993
  • Weetman, P. (2010). Financial Accounting: An Introduction, 5th Edition. Financial Times/ Pearson Prentice Hall. ISBN-10: 0273718401 ISBN-13: 978-0273718406
  • Schneider, G.P. (2016). Electronic Commerce, 12th Edition. Course Technology Inc. ISBN-10: 1305867815 ISBN-13: 978-1305867819
  • Turban E. (2015) Electronic Commerce: A Managerial and Social Networks Perspective. Springer. ISBN-10: 3319100904 ISBN-13: 978-3319100906
  • Perreault W., Jr.. (2016). Essentials of Marketing, 15thEdition. F McGraw-Hill Education. ISBN-13: 978-1259573538 ISBN-10: 1259573532
  • Masterson, R. and Pickton, D. (2014). Marketing: An Introduction, 3rd Edition. Sage Publications Ltd. ISBN-10: 1446296423 ISBN-13: 978-1446296424
  • Jobber, D. and Lancaster, G. (2012). Selling and Sales Management, 9th Edition. Financial Times/ Pearson Prentice Hall. ISBN-10: 0273762656 ISBN-13: 978-0273762652

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Hospitality Certificates

The future of hospitality is personalized—tailored to each patron’s preferences and needs. Industry leaders must shift their approaches toward technology, operations, finances, human resources, management and design to deliver the bespoke experiences guests expect. Prepare for the next phase of hospitality in certificate programs created by leading faculty at the internationally acclaimed Cornell Nolan School of Hotel Administration.

executive diploma hotel & tourism management

Hospitality Management Online  

  • Understanding Financial Statements
  • Building High-Performing Teams
  • Services Marketing Planning and Management
  • Pricing and Revenue Management Essentials
  • Building Guest Loyalty
  • Introduction to Hotel Operations
  • Leadership Symposium   LIVE
  • Hospitality Symposium   LIVE
  • Marketing Symposium   LIVE

DESIGNED FOR:

  • Hospitality professionals working in every function of their organization
  • Professionals looking to move into a hospitality management position

HOW IT WORKS:

  •   Course Length: 2 weeks
  •   Program Duration: 3 months
  •   Class Size: Under 35 students
  •   Effort: 3-5 hours of study per week
  •   Format: All Online
  •   Model: Instructor-led

Hospitality Management 360 Online  

18 courses (14 core, 4 elective), core courses:.

  • Becoming a Powerful Leader
  • Using Ratio Analysis to Evaluate Financial Performance
  • Evaluating Business and Customer Factors Affecting Marketing Decisions for Services
  • Introduction to Hotel Revenue Management
  • Forecasting and Availability Controls in Hotel Revenue Management
  • Marketing the Hospitality Brand Through Digital Media
  • Utilizing Income Statements and Operational Data
  • Introduction to Restaurant Revenue Management
  • Managing Meal Duration and Reservations

Elective Courses (4 Courses) :

  • Implementing Brand Strategy Through Digital Media
  • Pricing Strategy and Distribution Channels in Hotel Revenue Management
  • Overbooking Practices in Hotel Revenue Management
  • Non-Traditional Applications of Hotel Revenue Management
  • Building a Resilient Services Marketing Information System
  • Developing a Service Strategy and Managing the Brand
  • Managing Service Demand through Pricing and Distribution Strategies
  • Developing an Integrated Marketing Communications Strategy for Services
  • Optimizing Your Food and Beverage Menu
  • Managing Your Food and Beverage Supply Chain
  • Optimizing Restaurant Space and Pricing
  • Hospitality managers working in hotels and corporate offices
  • Hospitality professionals aspiring to management positions
  •   Program Duration: 9 months
  •   Effort: 3-7 hours of study per week

Hospitality Leadership Online  

  • Leading Service-Focused Transformation
  • Creating an Agile Enterprise
  • The Power of Experimentation
  • Becoming a Strategic Leader
  • Making Strategic Change Happen
  • Hospitality managers, directors, and general managers
  • Business professionals newer to the hospitality industry looking quickly to translate their outside expertise
  • Owners, operators, and managers looking to accelerate growth and profitability
  • Aspiring hospitality managers
  • Individual contributors
  • HR professionals
  • Managers and leaders in any industry seeking transformative organizational knowledge
  •   Program Duration: 2.5 months

HR in Hospitality Online  

  • Positioning the HR Function for Competitive Success
  • Sustainable Talent Attraction and Selection Strategy
  • Developing an Effective Retention Strategy
  • Discrimination Law in the Hospitality Industry
  • Hotel owners and asset managers
  • Corporate HR managers with multi-unit oversight in multiple locations
  • Hiring managers
  • Operational managers
  • Hospitality professionals looking to move into an HR position
  • HR professionals looking to move into the hospitality industry
  •   Program Duration: 2 months

Hotel Planning and Design Online  

  • Foundations of Hotel Planning
  • Initial Hotel Planning Decisions
  • Hotel Guestroom Design
  • Hotel Public Space Design
  • Hotel Back-of-House Design
  • Interior designers
  • Hotel consultants
  • Architecture students
  • Owners, developers, and construction managers
  •   Effort: 4-6 hours of study per week

Hospitality Accounting Online  

  • Examining the Uniform System of Accounts for the Lodging Industry (USALI)
  • Benchmarking Hotel Performance
  • Using Financial Statements for Decision Making
  • Applying Managerial Accounting Tools to Improve Flow Through
  • Preparing the Operating Budgets and Monitoring Performance
  • Hotel owners
  • Hotel general managers and directors
  • Hotel managers and department heads
  • Hotel employees using financial information for decision making
  • Accounting professionals seeking to move into the hotel industry
  •   Effort: 5-8 hours of study per week

Hotel Real Estate Investments and Asset Management Online  

  • Financial Analysis of Hotel Investments
  • Control of Hotel Real Estate
  • Developing an Asset Management Strategy
  • Achieving Hotel Asset Management Objectives
  • Valuing Hotel Investments Through Effective Forecasting
  • Valuing Hotel Intellectual Property and Structuring the Capital Stack
  • Hospitality professionals with financial or operational responsibility
  • Lenders and investors involved in hospitality real estate projects

Hotel Revenue Management Online  

  • Revenue managers and directors
  • General managers
  • Front desk managers
  • Night auditors
  • Sales and marketing analysts
  • Hospitality professionals responsible for financial success
  • Aspiring hospitality management professionals looking for a strong foundation of revenue concepts
  •   Effort: 5-7 hours of study per week

Advanced Hospitality Revenue Management: Pricing and Demand Strategies Online  

  • Price and Inventory Controls
  • Price Sensitivity and Pricing Decisions
  • Segmentation and Price Optimization
  • Displacement and Negotiated Pricing
  • Search Engines and Online Selling: Stimulating Incremental Demand
  • Revenue managers
  • Marketing managers
  • Hospitality professionals responsible for their organization's financial performance

Restaurant Revenue Management Online  

  • Menu Design and Engineering
  • Building Demand During Slow Periods
  • Restaurant owners, managers, and operators
  • Foodservice professionals responsible for their organization's financial performance
  • Hospitality professionals
  • Executive chefs

Restaurant Distribution Strategy Online  

  • Assessing Restaurant Distribution in the Digital World
  • Evaluating Restaurant Distribution Strategic Fit
  • Implementing Restaurant Distribution Strategies
  • Restaurant operators and managers
  • Restaurant and hotel franchisees and franchisors
  • Managers of hotels with full-service restaurants or grab-and-go offerings
  • Analysts at large foodservice chain organizations
  • Grocery store and CPG managers

Food and Beverage Management Online  

6 courses (5 core, 1 elective).

  • Leading Your Team to Optimize Results

Elective Courses (1 Course) :

  • Operating a Profitable and Responsible Beverage Program
  • Opening a Restaurant
  • Adding Value with Special Events
  • General managers and line-level employees involved in the operation and financial performance of a restaurant or food and beverage service
  • Managed service contractors for stadiums, arenas, hospitals, airlines, franchises, and catering
  • Professionals new to the food and beverage industry
  • Non-restaurant professionals looking to be conversant in operations of food and beverage providers
  • Caterers, restaurateurs, event space managers, property managers, corporate event managers

Professional Development Program On‑campus  

Session 1: june 10 - 12, 2024 (1 elective course) :.

  • Advanced Hotel Real Estate: Asset Management Strategy
  • Creating and Managing the Guest Experience
  • Conversations in Hospitality Leadership

SESSION 2: June 13 - 15, 2024 (1 Elective Course) :

  • Advanced Hotel Real Estate: Deal Structuring and Capital Markets
  • Hospitality Brand Management
  • AI in Hospitality
  • Hospitality professionals with at least two years of experience
  •   PROGRAM DATES: Session 1: June 10 – 12, 2024 Session 2: June 13 – 15, 2024
  •   LOCATION: Cornell University Ithaca, NY
  •   COST: $6,999
  •   WHAT'S INCLUDED: All course materials, networking reception, breakfasts, and lunches
  •   TRAVEL: Participants are responsible for transportation and accommodations
  •   FAQ: Review Frequently Asked Questions

General Managers Program Online + On‑campus  

3 courses (1 core, 2 elective).

  • General Managers Program Capstone

Online Courses (2 Elective Courses) :

  • Strategic Innovation for Hotel GMs
  • Communication Skills for GMs
  • Global Hospitality Trends and Best Practices: Profit From Change
  • Competitive Pricing and Revenue Management
  • Hospitality Marketing in Uncertain Times
  • Boosting Hotel Value
  • Creating F&B Operations to Meet Changing Consumer Interests
  • Leveraging AI for Hospitality Operations
  • General managers overseeing full-service hotels
  • Senior hospitality professionals such as managing directors, assistant general managers, executive assistant managers, and operations directors who are on a pathway to promotion to General Manager within 12 months
  •   FORMAT: Online and on campus
  •   ONLINE : Two live virtual courses, completed over 2 months
  •   ON CAMPUS: 5-day immersion experience with Cornell faculty
  •   COST: $11,500
  •   ON-CAMPUS DATES: Choose between Summer Session or Winter Session
  •   WHAT'S INCLUDED: All course materials, orientation dinner, breakfasts, and lunches, celebration banquet

executive diploma hotel & tourism management

eCornell was truly one of the best investments I made in my entire career and it’s what brought me to where I am now.

executive diploma hotel & tourism management

Cornell University definitely changed my life.

executive diploma hotel & tourism management

What I wanted was something that had an exceptional caliber of professionals and professors, and eCornell actually gave me that.

executive diploma hotel & tourism management

I was really able to harness that technology and have a classroom right at my kitchen table with eCornell.

executive diploma hotel & tourism management

eCornell gave me the confidence I needed to take a seat at the table and say: I’m ready.

executive diploma hotel & tourism management

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HOME / Diploma in Hotel Management

  • DESCRIPTION
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DURATION OF STUDIES

Language of teaching and assessment.

November 2022

Online & On demand

Athens, Greece

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executive diploma hotel & tourism management

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Description.

The growth of tourism requires highly qualified executives in the field of Hotel Management and Hospitality Units. Successful executives and professionals in the field transfer their important and valuable experience which, in combination with the practical and theoretical knowledge of the program, offer you all the necessary skills for an effective and successful Management of a Hotel, transforming you to executives who have both organizational and administrative skills and ensuring the smooth operation of the hosting units.

The current growth of the hotel industry requires the implementation of effective business management but also the development and maintenance of quality service and customer satisfaction. The seminar analyzes the fundamental issues of the hotel industry and the challenges faced by hotels with emphasis on the quality of services and maintenance of an important level of customer service. The Diploma in Hotel Management, with practical applications and Case Studies, aims to equip participants with a range of skills, techniques, and characteristics for a successful career in the Tourism and Hospitality industry.

Benefits of attendance, target audience.

  • This seminar is aimed at those who work in the field of Tourism and Hospitality and want to acquire practical knowledge.
  • To freelancers / entrepreneurs of small or large hotel units who lack the required knowledge and want to upgrade their business.
  • To Vocational Training Institute (VTI) graduates who want to acquire a specialization.
  • To students of AEI / TEI, of any specialty, who wish to be active in the field of Tourism and Hospitality.
  • To all employees and the self-employed in the hospitality industry who wish to respond to the continuous developments of the industry.

Konstantinos Theodorakis is an Economist with postgraduate studies in Management of Tourism. He is experienced in adult education, as well as in-company training, in thematic areas such as: Tourism Management and Organization, Catering & Leisure Unit Customer Service, Design & Promotion of Tourist Packages and the Use of New Tech Human Resources of the Tourism sector.

Argiris Ntaouliaris is the founder of Innjobs.net, the largest job search platform in tourism for hoteliers and hotel employees. For a number of years, he has been the General Manager of hotels and food departments (Amalia Group of Hotels, Grecotel, Starwood, Domes etc.)

He has studied Tourism in Greece with a scholarship in the Accor group in Paris and he has a degree in Marketing from ASOEE and in Pricing Policy and Hotel Strategy from Cornell University USA. He has been a teacher in educational institutions in the courses of Hotel Operation, F&B Management, Sales & Marketing, F&B Cost Control, HR. He is a in Greece and Abroad, consultant for hotel groups in Greece and abroad, consultant for the pricing policy and strategy of hotels but also for the operational staffing of hotels at a working level.

Also, together with Phillipe Geneletti, a Michelin star awarded chef and chef of the French President Emmanuel Macron , they have published the book “Never without my breakfast”. A book that promotes the gastronomic culture of Greece and France.

Konstantinos Strutzos is a tourism and hospitality business executive, General Manager of the Avra Imperial Hotel, with studies in Tourism Business and Revenue Management at TEI Thessaly and Cornell University respectively. He is an active member of the European Hotel Managers Association, an active member of the Panhellenic Association of Winemakers, the association of managers of Crete and co-founder of Athens Wine Tasting. He is experienced in international and domestic Hospitality businesses mainly in Food & Beverage, Operations and Revenue management. His vision is to inspire the new generations and develop the new executives of tourism and hospitality.

Loukia Samata has studied Economics (National and Kapodistrian University), she holds a MSc in e-Business and Digital Marketing and a postgraduate degree (PMBA). She works as a Digital & e-Commece Marketing Manager in a nutritional and health supplement company and is co-founder & CEO of Fertility Route, an online medical & tourism mediation company specializing in IVF. fertilization.

Curriculum Structure

  • Organization and Management of Hospitality Units
  • General Functions, Organizational Structure of a Hotel Unit
  • Administration and Organization of the Reception Department
  • Reservation Department
  • Accommodation and Hospitality
  • Floor Sector Administration
  • Human Resources and Development
  • Information and Communication Technologies
  • Crisis Management in the Hotel Industry
  • Sales Management and Marketing Strategy
  • Εvent Management

The program is offered:

  • Scheduled Class at our facilities – 68 Sygrou St. (Next to Sygrou Metro – Fix)
  • Online participation in the class, following the course program (distance learning).
  • E–learning with on demand attendance of videotaped courses at your own time with a personalized study program, through the modern educational platform of IST College (distance learning).
  • Blended Learning: Create your own flexible way of attendance combining any of the above ways, based on your schedule and needs.

Certification

This Diploma is certified for the quality of its topics, its speakers, the way students are evaluated, but also the quality of its material, with the QualityTrainingLabel Advanced Level by ACTA – Founded by the Aristotle University of Thessaloniki

Upon successful completion of the program you will also receive the Certificate of Attendance from the IST.

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Les Roches

An exclusive scholarship for future hospitality leaders

Les Roches Students

Les Roches has joined forces with Hotel & Tourism Associations Partners to provide educational scholarship opportunities to hospitality industry professionals. This initiative aims to support the recovery of the region’s tourism industry through knowledge development and upskilling. As such, we are offering selective, merit-based scholarship grants for our Executive Professional Postgraduate Diploma (PGD)/Professional Development Diploma (PDD) in International Hotel Management. Our 6-month Executive PGD/PDD is fully remote and flexible, designed to be studied alongside your current job commitments so you can accelerate your career without interrupting it. This program corresponds to the first 4 modules of our 6 modules Executive Masters in International Hotel Management. Successful applicants will be offered scholarships ranging from USD $12,600 to $18,000 (note these are approximate figures and will vary according to prevailing exchange rates). Candidates with strong academic performance will have the opportunity to progress to the Executive Master’s in International Hotel Management, with additional scholarship from Les Roches.

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BBA in Global Hospitality Management

executive diploma hotel & tourism management

Scholarship and Admission requirements

About the executive postgraduate / professional development diploma in hotel management, about les roches.

executive diploma hotel & tourism management

Master’s in International Hotel Management

China

Postgraduate Diploma in International Hospitality Management

Master’s in marketing and management for luxury tourism, executive master’s in international hotel management, postgraduate diploma in leadership and talent management, postgraduate diploma in marketing management in luxury tourism, postgraduate diploma in golf management, postgraduate diploma in cruise line management, experience the les roches way of life.

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SIT50122 | CRICOS: 112776J

Diploma of Travel and Tourism Management

Take your career in travel and tourism to the next level with this advanced-level course that will qualify you to work as a travel or tourism manager.

Course overview

  • Ways to study
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Important information

Ask a question.

Upgrade your career in tourism and travel with this advanced-level qualification. This course will give you the high-level communication and technical skills that you need to manage a travel or tourism business.

Travel and tourism is one of the largest and resilient industries in the world and employers are looking for qualified candidates who provide good customer service, have strong people skills, and are well presented. 

Our industry-expert teachers will ensure you are ready to jump aboard the travel and tourism industry with hands-on and theoretical knowledge gained in the workplace and our state-of-the-art facilities using the latest industry software.This course will give you the skills you need to manage budgets, lead and manage people, plan e-marketing strategies, and sell tourism products and services. 

Successful completion of this course will qualify you to work as a travel or tourism manager and provide you the foundation skills necessary to undertake further study in the field.

What can I do?

  • Tour Operations Manager
  • Travel Agency Manager
  • Marketing Manager
  • Sales Manager

Course outcome:

SIT50122 Diploma of Travel and Tourism Management

Join our Virtual Classroom

100% virtual delivery without compromising on quality and without any on-campus commitments. Real-time interaction and learning between students and educators. Flexibility to study anytime, anywhere, 24/7, classes are recorded for your convenience.

Collaborative learning environments in timetabled virtual classes, two nights a week, plus the opportunity to attend a one-day virtual workshop per skillset.

Complete a specialised skill set or the full qualification. Enrolment opportunities every 8 weeks and multiple intakes per year. Learn more>  

Industry-relevant teachers

Our teaching staff are at the top of their game and are still heavily involved in the industry. This means you're being taught by people who know what employers are looking for and where the sector is headed.

The successful achievement of this qualification requires you to complete all core and 10 elective units from the list below. You will also be required to undertake 70 hours of vocational placement in an approved setting.

Online Virtual Classroom No vocational placement is required.

  • BSBTWK501 Lead diversity and inclusion UNIT CODE : BSBTWK501 Unit description : This unit describes the skills and knowledge required to lead diversity for a work area. It covers implementing the organisation's diversity policy, fostering diversity within the work team and promoting the benefits of a diverse workplace.
  • Lead diversity and inclusion
  • SIRXOSM007 Manage risk to organisational reputation in an online setting UNIT CODE : SIRXOSM007 Unit description : This unit describes the performance outcomes, skills and knowledge required to develop and implement processes for managing risks to an organisation's reputation associated with social media and online engagement, including the impacts of online negative commentary, complaints and criticism.
  • Manage risk to organisational reputation in an online setting
  • SITTIND003 Source and use information on the tourism and travel industry UNIT CODE : SITTIND003 Unit description : This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
  • Source and use information on the tourism and travel industry
  • SITXCCS015 Enhance customer service experiences UNIT CODE : SITXCCS015 Unit description : This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations and take responsibility for resolving complaints.
  • Enhance customer service experiences
  • SITXCCS016 Develop and manage quality customer service practices UNIT CODE : SITXCCS016 Unit description : This unit describes the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer service.
  • Develop and manage quality customer service practices
  • SITXCOM010 Manage conflict UNIT CODE : SITXCOM010 Unit description : This unit describes the performance outcomes, skills and knowledge required to resolve complex or escalated complaints and disputes with internal and external customers and colleagues. It requires the ability to use effective conflict resolution techniques and communication skills to manage conflict and develop solutions. It does not cover formal negotiation, counselling or mediation.
  • Manage conflict
  • SITXFIN008 Interpret financial information UNIT CODE : SITXFIN008 Unit description : This unit describes the performance outcomes, skills and knowledge required to interpret financial information and reports used by organisations to monitor business performance and provide information on operational or departmental financial activities.
  • Interpret financial information
  • SITXFIN009 Manage finances within a budget UNIT CODE : SITXFIN009 Unit description : This unit describes the performance outcomes, skills and knowledge required to take responsibility for budget management where others may have developed the budget. It requires the ability to interpret budgetary requirements, allocate resources, monitor actual income and expenditure, and report on budgetary deviations.
  • Manage finances within a budget
  • SITXFIN010 Prepare and monitor budgets UNIT CODE : SITXFIN010 Unit description : This unit describes the performance outcomes, skills and knowledge required to analyse financial and other business information to prepare and monitor budgets. It requires the ability to draft and negotiate budgets, identify deviations, and manage the delivery of successful budgetary performance.
  • Prepare and monitor budgets
  • SITXHRM009 Lead and manage people UNIT CODE : SITXHRM009 Unit description : This unit describes the performance outcomes, skills and knowledge required to lead and manage people individually and in teams, and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership.
  • Lead and manage people
  • SITXMGT004 Monitor work operations UNIT CODE : SITXMGT004 Unit description : This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions, and solve problems.
  • Monitor work operations
  • SITXMGT005 Establish and conduct business relationships UNIT CODE : SITXMGT005 Unit description : This unit describes the performance outcomes, skills and knowledge required to establish and manage positive business relationships. It requires the ability to use high level communication and relationship building skills to conduct formal negotiations and make commercially significant business-to-business agreements.
  • Establish and conduct business relationships
  • SITXWHS007 Implement and monitor work health and safety practices UNIT CODE : SITXWHS007 Unit description : This unit describes the performance outcomes, skills and knowledge required to implement predetermined work health, safety and security practices designed, at management level, to ensure a safe workplace. It requires the ability to monitor safe work practices and coordinate consultative arrangements, risk assessments, work health and safety training, and the maintenance of records.
  • Implement and monitor work health and safety practices

Elective units

  • Online Self-directed
  • BSBTWK503 Manage meetings UNIT CODE : BSBTWK503 Unit description : This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.
  • Manage meetings
  • SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms UNIT CODE : SIRXOSM002 Unit description : This unit describes the performance outcomes, skills and knowledge required to source information on, and work according to, a range of ethical and professional standards when using social media and online platforms for business purposes.
  • Maintain ethical and professional standards when using social media and online platforms
  • SITTGDE017 Prepare and present tour commentaries or activities UNIT CODE : SITTGDE017 Unit description : This unit describes the performance outcomes, skills and knowledge required to construct commentaries or activities and to use effective interpretation and presentation techniques to ensure customer participation and enjoyment in tours or activities. Guides may be presenting generalist or specialist information.
  • Prepare and present tour commentaries or activities
  • SITTGDE022 Prepare specialised interpretive content on cultural and heritage environments UNIT CODE : SITTGDE022 Unit description : This unit describes the performance outcomes, skills and knowledge required to research and critically analyse specialised information on cultural and heritage environments to develop interpretive themes and messages. It highlights the need for ongoing research to update and expand knowledge.
  • Prepare specialised interpretive content on cultural and heritage environments
  • SITTTVL003 Provide advice on Australian destinations UNIT CODE : SITTTVL003 Unit description : This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
  • Provide advice on Australian destinations
  • SITTTVL004 Sell tourism products or services UNIT CODE : SITTTVL004 Unit description : This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism products and services. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale.
  • Sell tourism products or services
  • SITTTVL005 Prepare customer quotations UNIT CODE : SITTTVL005 Unit description : This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
  • Prepare customer quotations
  • SITTTVL006 Book tourism products and process documentation UNIT CODE : SITTTVL006 Unit description : This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to administer all bookings from identification of customer booking requirements, through to finalisation and issue of documentation. This may include determining availability of the product or service, offering alternatives, accurately recording the booking details, interpreting all documentation requirements and preparing and despatching documents within designated deadlines.
  • Book tourism products and process documentation
  • SITTTVL011 Provide specialist advice on cruises UNIT CODE : SITTTVL011 Unit description : This unit describes the performance outcomes, skills and knowledge required to develop detailed knowledge of cruise operations, products and destinations and to provide information and advice to customers on extended cruise options.
  • Provide specialist advice on cruises
  • SITXMPR012 Coordinate marketing activities UNIT CODE : SITXMPR012 Unit description : This unit describes the performance outcomes, skills and knowledge required to plan and coordinate a range of marketing and promotional activities at an operational level. The unit incorporates knowledge of marketing principles.
  • Coordinate marketing activities
  • BSBSUS411 Implement and monitor environmentally sustainable work practices UNIT CODE : BSBSUS411 Unit description : This unit describes the skills and knowledge required to analyse and implement improvements to the environmental sustainability of work practices and monitor their effectiveness.
  • Implement and monitor environmentally sustainable work practices
  • SIRXOSM003 Use social media and online tools UNIT CODE : SIRXOSM003 Unit description : This unit describes the performance outcomes, skills and knowledge required to implement the use of social media and online platforms for organisational purposes. It requires the ability to identify the objectives for online communications, create and post relevant content to promote engagement with the organisation, and to engage professionally with customers. Pre-requisite unit : SIRXOSM002
  • Use social media and online tools
  • SITTTVL001 Access and interpret product information UNIT CODE : SITTTVL001 Unit description : This unit describes the performance outcomes, skills and knowledge required to access product information about travel products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
  • Access and interpret product information
  • SITTTVL007 Use a computerised reservations or operations system UNIT CODE : SITTTVL007 Unit description : This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.
  • Use a computerised reservations or operations system
  • SITTTVL009 Construct international airfares UNIT CODE : SITTTVL009 Unit description : This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations.
  • Construct international airfares
  • Online Virtual Classroom
  • BSBTEC303 Create electronic presentations UNIT CODE : BSBTEC303 Unit description : This unit describes the skills and knowledge required to design and produce electronic presentations using various applications and platforms.
  • Create electronic presentations
  • SITTTVL002 Provide advice on international destinations UNIT CODE : SITTTVL002 Unit description : This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
  • Provide advice on international destinations
  • SITXCCS010 Provide visitor information UNIT CODE : SITXCCS010 Unit description : This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.
  • Provide visitor information

Note: For some courses, not all electives are available at all campuses.

You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom.  Learn more

All of your study will be done online and you can work through your studies at your own pace. You can access your learning materials 24/7 through our online learning management system Connect.  Learn more

You will study online however your classes will be delivered in real time via a scheduled timetable. You will interact with your teachers and other students using programs like Zoom. Learn more

You'll learn face to face with a teacher in a classroom or simulated workplace environment. You may access learning materials through our online learning management system Connect. Learn more

Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more

Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.

Enjoy the freedom and flexibility of choosing when and where you study. Direct your own learning with all your study materials online, allowing you to manage your own workload and fit your studies around your lifestyle. Access your learning space 24 hours a day, seven days a week and be supported by high-quality educators who are devoted to your outcomes. Learn more

You will be able to access your learning materials from the first day of the study period. You must be enrolled to be able to access your learning materials. You will be expected to undertake additional self-directed study in order to complete the course requirements.

Choosing to study a TAFE at School course is a great way to get a vocational qualification while you’re still in high school. You also gain valuable credits towards your QCE, an apprenticeship, a diploma or university. TAFE at School gives you a taste of what higher education is all about, makes you work-ready, and helps you build practical skills in an adult-learning environment. Successful completion of a TAFE at School qualification gives you direct entry into any of our diploma courses. Learn more

You must be a Year 10, 11 or 12 student enrolled at a participating high school. In addition, the duration of your TAFE at School course cannot be longer than your remaining high school studies. Speak to your high school guidance counsellor or careers advisor for more information. Course placements are subject to availability.

Information is current at time of publishing, to confirm the QCE points for your course please speak to your high school guidance counsellor or careers advisor, or visit the Queensland Curriculum & Assessment Authority (QCAA) website.

As an international student at TAFE Queensland you'll gain hands-on experience in our modern classrooms, laboratories and workshops using state-of-the-art facilities and the same tools and equipment used in industry.

Get the internationally-recognised qualification you need to launch your career while enjoying the unique Australian landscape, culture, and lifestyle.

No matter where you are in your study journey, our team of international student support advisors can help you settle into life in Australia and provide support and assistance to help you throughout your studies.

As an international student you’ll study face-to-face in a classroom with other international and Australian students at one of our campus locations.

You will be expected to undertake additional personal study to complete the course requirements. The number of hours of personal study required is dependent on your existing knowledge, skills and language needs.

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Payment Options

How can i pay for this course.

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

VET Student Loan - $12,063 cap

The VET Student Loans program assists eligible students enrolled in approved courses to pay their tuition fees.  The Australian Government charges full fee-paying (non-subsidised) students a 20 per cent loan fee in addition to their tuition fees.  A VET Student Loan is a debt that must be repaid.

International student payment

Our preferred payment method is telegraphic transfer or credit card using  Convera Global Pay for Students  or the  Flywire Payment Portal . Convera and Flywire both allow you to complete your payment in your own currency using a telegraphic transfer with no processing fees or delays. Learn more

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

Domestic students While there is no official selection criteria, due to the intensive study schedule it is recommended that students work or have worked in the service industry and / or completed lower level qualifications e.g.: Certificate II or III in Tourism, Certificate III in Travel, Certificate III in Events or a Certificate III in Hospitality.

Online Virtual Classroom A course / content expert within the faculty will telephone each student to arrange a professional conversation (over a virtual platform).  At this meeting readiness requirements to participate in the course prior to it's start of study will be discussed including RPL and credit transfer opportunities.  **PLEASE NOTE THE PROFESSIONAL CONVERSATION WILL NEED TO OCCUR PRIOR TO FINALISING ENROLMENT**

Face to Face (on campus) 18 years of age or over OR completion of year 12 of high schooling. TAFE at School All students must be enrolled in a High School program and have completed Year 11 with sound achievement in English, Mathematics and computer skills.

BKSB Prior to enrolment, ALL students will need to complete a Basic Key Skills Builder (BKSB) assessment and achieve a competency of at least Exit Level 4 in the Australian Core Skills Framework (ACSF) in both language and numeracy. Students are required to access and use technology to complete the learning and assessment activities and resources within this program. This can be through their own device and internet connection, or through regional TAFE campus classes or library. To access Higher Level Skills funding or VSL funding for this course the prospective student must meet all subsidy eligibility with parental consent.

International students The following selection criteria requirements apply only to International students:

  • English Language Proficiency: Academic IELTS 6.0 (no individual band less than 5.5) or equivalent - For a list of all  English Language  tests accepted by TAFE Queensland International.
  • Academic Requirements: Completion of Year 12 (or equivalent). Non school-leavers must have relevant work experience or qualification that indicates likely success of course completion. View more information on the international education achievement levels equivalent to Year 10 and 12.

Applicants should be a minimum of 17 years of age and turning 18 during the first year of study with TAFE Queensland. International students who are under 18 years of age and are applying for a student visa are required by the Australian Department of Home Affairs to have adequate welfare arrangements in place.  

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs of approximately $80.00, or you may be able to borrow them from the TAFE Queensland library network. You may also be required to purchase Industry Standard uniform items (including TAFE Queensland branded items, standard black clothing, and enclosed shoes). These details will also be provided during orientation. The purchase of these uniform items may incur additional costs of approximately $100.00.

Online Virtual Classroom It is imperative that students have sound digital literacy skills, access to strong internet and a personal computer with a camera and microphone.

Face to Face (on campus) Students are provided access to classroom computers and internet access.

Vaccination requirements  COVID-19 vaccination requirements across a range of high-risk settings have eased. There are no Public Health Directions in affect requiring you to be vaccinated in high risk settings. However, decisions on mandatory vaccinations will be made by the owner or operator of these settings. Some facilities may also mandate the number of vaccinations required. These requirements will be provided to the student, prior to arrangements being made for the completion of vocational placement.

Online Virtual Classroom No Vocational Placement or Work Experience required.

Face to Face (on campus) Completing Vocational Placement is compulsory, you are required to undertake a minimum of 70 hours of Vocational Placement to complete this course. You will need to manage your commitments in order to complete a rewarding and successful placement. A VPC officer will connect with all students and provide placement in a Travel or Tourism Business e.g.: Visitor information centre, Travel Agency, Hotel, Tour wholesaler etc.

Online Virtual Classroom The online virtual classroom program is delivered virtually, meaning students will participate in online delivery.  For this part time delivery model it is a minimum 12 months duration, delivery will consist of 2 night sessions per week x 3hrs per session, with the ability to access recorded sessions for on-demand access. For each teaching block there is also a scheduled workshop.

This course is organised in 8 week teaching blocks. This program will require students to complete a minimum of  9 sets of 8 week teaching blocks to complete the full qualification to the commencement of your course, you will receive an invitation to attend an orientation week to ensure that you are supported prior to commencement of study. 

Please view the  Virtual Delivery Flyer .

TAFE at School High school students enrolling in this delivery will complete a total of 12 of 23 units (Stage 1) from the SIT50122 Diploma of Travel and Tourism Management qualification across year 12 of their high school enrolment.  Upon successful completion of Stage 1 of the program, students will achieve 8 QCE points and have met all requirements of Semester 1 of the qualification and will complete Semester 2 (Stage 2) of the mainstream SIT50122 Diploma of Travel and Tourism qualification once they have graduated from high school.

TAFE Queensland students have the opportunity to travel to locations across the globe as part of their studies in selected courses. Studying abroad gives you with the chance to immerse yourself in different cultures, as well as develop your skills and network with professionals in your chosen industry. This qualification offers a Study Abroad program as part of the course.

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about  assessment methods .

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

James Cook University

How to apply

Direct application.

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Apply through QTAC

You can apply to study this course through the Queensland Tertiary Admission Centre (QTAC). You will need to submit your application on the QTAC website. It will be assessed, and if you are successful you will receive an offer directly through QTAC. You will need to accept your offer from QTAC before enrolling with TAFE Queensland.

For International students

International students can either apply directly through our TAFE Queensland International Application portal , or through one of our education agents . Our registered agents can assist you with your visa application and guide you through the enrolment process. If you are from this list of countries , you will need to apply through an agent. Learn more

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of prior learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

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Cambridge International College

Find a course

Search the site, honours (higher) diploma on, hospitality management, your opportunity to study to gain skills and knowledge and achieve a successful career in the rewarding and varied areas of hospitality, hotels and tourism..

This Programme covers a wide and interesting variety of subjects, in a practical and helpful way, in hotel operations and management, tourism and travel.  As well as including teaching on advanced motivation, management and leadership and strategic matters, it offers the opportunity to cover a wide range of business subjects or to focus on the exciting field of event management  (or to study and cover both areas!)  The possession of an Honours Group Diploma demonstrates knowledge and ability and indicates that the holder has the competence, understanding and potential to become a successful senior manager, administrator or executive.

(1)  Anybody enrolling for this Programme before  31st December 2024  will also be enrolled FREE for a Course on Strategy, Quality & Contemporary Business Concerns;  the only requirement is that you provide your personal email address to the College on enrolment.

(2) During the “Covid-19” (Corona) virus pandemic and in lock-down periods, affected Members may be allowed to take Assignments (home-based course work) instead of or in addition to sitting Examinations to complete the Programme; details can be provided on request after enrolment onto the Programme.

  • Summary of major topics
  • What is included
  • Related courses
  • Study & Career development

Summary of Major Topics:

The Programme comprises of four key ‘courses’; there are three (3) compulsory/mandatory courses of study and one (1) option/elective, as follows:-

Compulsory/Mandatory

  • Hotel Operations & Management
  • Tourism & Travel Management
  • Advanced Management & Administration Theory & Practice

PLUS one** of:

  • Business Management & Administration
  • Events Management

**both elective Subjects may be studied if preferred - ask the College for details.

Summarised details of each course comprising the Honours Diploma:

HOTEL OPERATIONS & MANAGEMENT

  • Hotels: their functions and types, ratings and categories.
  • Hotel locations, sizes and standards; facilities provided by hotels.
  • Types and categories of hotel guests and their motivations for travel and visiting hotels.
  • Planning the provision of hotel services; the organisation and management structures of hotels.
  • Hotel products: accommodation, food and beverages; tangible and intangible features, various services.
  • Marketing hotels and methods of selling hotel products; brochures, the internet, websites.
  • Recruitment and staffing in the hotel industry, responsibilities and requirements.
  • Hotel front offices: duties of receptionists, reservations, check-in, check-out, guest relations.
  • Guest billing, cashiering, complaints and dealing with them; product knowledge, staff attributes.
  • Uniform staff and their duties.
  • Hotel bedrooms, furniture, fixtures, decor, en suite facilities, occupancy, features.
  • The duties of the housekeeping department, staff training, motivation, room inspections, servicing, linen, security.
  • Hotel catering: purchasing, storing and issuing foodstuffs, security and protections.
  • Food preparation, hygiene issues and concerns, food outlets, catering; kitchens.
  • Hotel restaurants, their ambience, layout, types of menus, types of service, restaurant staff.
  • Hotel beverages, sales in bars, restaurants, room service, minibars, additional guest services.
  • Financial accounts and statements, hotel computer systems.
  • Running a hotel as a successful business; ownership, profitability, starting a hotel.

TOURISM & TRAVEL MANAGEMENT

  • Defining tourism; the reasons for tourism and motivations for travel.
  • Types of visitors and travellers, types of tour organisations.
  • The tourism industry: its structure, components and organisation.
  • Tourism products and services; carriers, amenity and attraction providers, accommodation establishments.
  • Tourism wholesalers and retailers.
  • Tourist destinations, attractions, amenities and facilities; accessibility to tourism destinations.
  • The national and international importance of tourism.
  • Economic and social consequences of tourism, employment opportunities, effects on culture, income received from tourism, the income multiplier, invisible exports, the balance of trade.
  • Developing tourism; investment, sources of finance - financial and other factors.
  • Government involvement in tourism development, and potential government actions: tax and customs duties policies.
  • Measurement of tourism, tourism statistics, SWOT analysis and information provided.
  • More on development - the tourism framework: people, markets, destinations, routes; the tourism and resorts life cycle; infrastructure and superstructure.
  • Tourism and travel markets: leisure and activity holidays, types of tours, sightseeing, cruising and cultural tours business travel, VFR travel, cultural, educational, health travel - the increasing range.
  • Tourism operators: mass market, specialist, domestic, others; economics of tour operations, supplements and surcharges. 
  • Transport, carriers: air, rail, road, sea, inland.
  • Accommodation and catering; the range, types and standards of accommodation.
  • Rating and categories of hotels and other accommodation units.
  • Consumer demands and changes in tastes, seasonality, pricing strategies and other issues.
  • State promotion of tourism, national, regional and local tourist organizations.
  • The roles of tour operators/travel agents and tourist information offices.
  • Public and private tourism marketing; communications, the promotional mix, market research, sales planning and forecasting.
  • Advertising and sales promotions campaigns, special offers and merchandising, displays.
  • Tour brochures: types, sizes, importance, design and layout.
  • Websites: internet marketing, comparison websites, in-line bookings and payments; social media and viral marketing, marketing opportunities on-line.
  • A tourism and travel promotional campaign, from planning and review, through to strategy, marketing, advertising, literature, information, website and other promotions, media relations.

ADVANCED MANAGEMENT & ADMINISTRATION THEORY & PRACTICE

  • The evolution of management theory, principles of management.
  • The classical and early theorists; Fayol, Weber, Taylor, Mayo, scientific management, authority, discipline, modern developments.
  • Organisational theory: objectives, categories, ownership, environmental factors and interaction.
  • Open and closed systems theory.
  • Coordination, cooperation, structure, control.
  • Communication and communication theories and channels.
  • Organisational structures, planning, growth and development, organisation charts.
  • Systems and systems diagrams. 
  • Duties and responsibilities of executives, delegation, responsibility.
  • Mission, vision, values, MBWA.
  • Motivational theory: human relations, social psychology; self-realisation, motivation-hygiene, expectancy theory. 
  • The theories of Argyis, Maslow, McGregor, Likert, Herzberg, Vroom, Handy; intrinsic and extrinsic factors.
  • Leadership theory: traits, style, contingency; theorists. 
  • Building and developing workgroups, group behaviour, norms, cohesiveness.
  • Managing change, creating and managing culture.
  • Moss Kanter, learning organisations and entrepreneurship.
  • Strategic management; the theories of Fayol, Chandler, Andrews, Ansoff, BCG, Porter, SWOT.
  • Environmental and competitive barriers to entry, industrial competitiveness.
  • Corporate objectives, policies, business ethics, social responsibilities.

PLUS Either:

BUSINESS MANAGEMENT & ADMINISTRATION

  • Capital and the financing of businesses, sources of capital, share issues.
  • Working capital, cash and funds flow; revenue, income, expenditure, overheads.
  • Business units: sole-proprietors, partnership firms, limited liability companies.
  • Board of Directors, formation, responsibilities and duties.
  • Business organisation; structure, reporting, spans of control.
  • Business environment, trading enterprises; factors in business location.
  • Planning and forecasting in business, the business plan; starting or taking over a business.
  • Budgeting and budgetary control, the master budget and sub-budgets.
  • Management of personnel: recruiting, selecting, inducting, training, controlling, remunerating.
  • Motivation, human resources; health and safety in the workplace, communication, job analysis.
  • Principles of selling, sales and marketing management, market research, sales promotion.
  • Prices and pricing policy.
  • Office management, office organization, set-up, equipment, data and information.
  • Production management, production methods, materials handling.
  • Credit, credit control, credit limits and bad debts; discounts: trade, quantity, others.
  • Stock and inventory control, stocktaking. Purchasing and resourcing, suppliers. 
  • Financial accounting, books of account, interpretation, accounting ratios.

EVENTS MANAGEMENT

  • The events industry; categories, sizes and scopes of events.
  • Events as projects, adapting project management techniques to arranging events.
  • Event stakeholders and event creation, event feasibility, special features or factors of each event, event themes.
  • The event manager: duties and responsibilities, skills, abilities and expertise needed; interpersonal communication skills, decision making skills, time management.
  • Event teams: make-up and personnel; managing diverse groups and short-term teams, creative teams.
  • Planning events: event concepts and purposes; vision and mission statements; event action plans and business plans, event documentation.
  • Event strategy, setting SMART goals, SWOT analysis, lead and development and preparation time.
  • Factors concerning event dates; factors concerning venue choice.  
  • Event budgets: forecasts and projections, developing the budget, budgetary control.  
  • Sources of income: entry and entrance fees, sponsorship, merchandise sales, concessions; event expenditure items.  
  • Event financial planning, accounting and control, event final accounts.
  • Corporate sponsorship: what sponsorship involves, benefits for sponsors; identifying, targeting and approaching potential sponsors; sponsorship packages: components, pricing, costs.  
  • Sponsorship proposals, documentation, agreements or contracts; on-going relations with sponsors.
  • Event venues: factors in venue selection and suitability: location, dimensions, environment, facilities, dates, availability; non-traditional venues; site visits.
  • Event venue rental/hire prices, terms and conditions, rental agreements, booking.  
  • Food and beverages at events; organising supplies, services, equipment, furniture at event venues.
  • Event programs and schedules: main, core, secondary, support and ancillary activities; the timing and sequencing of event activities; using Gantt charts, multiple and concurrent activities.
  • Other scheduling factors: event ceremonies, contingency and emergency plans; the production of printed programmes.
  • Legal issues and responsibilities, the meaning of copyright; features of legally binding contracts and agreements; performing rights; disability issues.
  • Supplies of goods and services, quotations, purchase orders, licences and permits, sanctioning and permissions.  
  • Insurance for events: insurance contracts, insurance cover, claims, the meaning of indemnity.
  • Event logistics: assessing the resources needed, ensuring flows of resources, materials and people; access, egress (exit) to events; litter and waste management; transport and electricity hazards.  
  • Safety, security and placement of equipment and services; sanitary facilities; information, safety and welfare signage and directions; site and venue maps.  
  • Event health and safety: the duty of care; undertaking risk assessments, risk control, accident prevention; crowd control and specific hazards presented by crowds, queue management; using barriers and fencing.  
  • Incident and emergency planning and procedures; evacuation routes; shows stops.  
  • Marketing for events, creating public awareness; market research and strategy, the marketing mix, marketing tools: printed materials, media advertising, online adverts, websites, viral marketing.  
  • Promoting events, promotional campaigns; post-event evaluation and reports, audience research.
  • Starting and building an events business: reasons for starting up an events business; finding a niche, deciding which types of events to focus on, and the right business set-up.  
  • Event business considerations: making a business plan, capital and finance, working from home or renting premises; finding and securing clients, social media and websites, referrals, goodwill; charges and fees, accounting, insurance.

WHAT IS INCLUDED IN THE FEE FOR THIS HONOURS GROUP DIPLOMA PROGRAMME

 Your CIC Fee includes:-

  • Your enrolment/registration with Cambridge International College, and your own high-quality, professionally produced and illustrated comprehensive International CIC Core Study Publications for each of the four (4) ‘courses’ of study.
  • CIC’s detailed, professional ‘Study & Training Guide’ with full instructions on how to study to achieve success and gain top results.  The Guide includes detailed advice on how to answer Tests and Examinations.
  • Training Tests, Questions and Exercises (which can be used as ‘Past Papers/Questions’), and Recommended Answers for most of them.
  • An Examination set for each of the 4 core courses; each Examination is sat under Invigilation/Supervision in your own area - full details, guidance and explanation of how your Examinations will be arranged and how Invigilation is conducted will be provided when you register.  Note, CIC arranges Examinations in over a hundred countries worldwide for thousands of Members every year; it is a flexible, straightforward process and will be arranged when YOU are ready to write your Examination.
  • A prestigious Cambridge International College Diploma on successful completion of Study & Training and on passing the Examination for EACH of the 4 core courses, PLUS the International Honours Group Diploma when all 4 courses have been completed - this is a total of 4 awards - 4 individual Diplomas plus the Honours Diploma .
  • Your personal page on CIC’s Member Services website with access to results, despatch details, advice and guidance, and more: www.cambridgeinternationalcollege.co.uk
  • Regular information and news including: Newsletters with details of special offers and new Programs and much more; and Competition Forms; by email and post.
  • Everything needed for your Study & Training success is included in the CIC Fee.

Additionally:

  • Further Study and Training Advice, and Assistance is available before, during and after CIC Study & Training; Members may ask CIC’s team of experienced Consultants for advice on further study and Programmes to improve career prospects and advancement.
  • CIC’s experienced and helpful staff can assist with numerous special requests, such as reference/recommendation letters and transcripts, and more, by post and email.
  • Hotel Operations & Management Diploma 12 months (flexible)
  • Hospitality & Events Administration EBA: Executive Business Administration 3 years (flexible)
  • Management & Administration Diploma 12 months (flexible)

This Honours Diploma Programme provides a wide range of opportunities in the hospitality, hotels and travel industries.  Furthermore, by providing a wide range of financial, marketing, managerial, HR and leadership training, all aspects of hospitality are opened up; and the skills are provided for advancement to managerial roles in hospitality and wider public and commercial careers as well.

The Programme also provides access to higher studies in administration, personnel/human resource and management; higher study includes CIC’s Baccalaureate and Executive Business Administration programmes, graduate degree level and other studies with CIC and other institutions worldwide.

There is a wide range of options for further study - see the "Related Courses" section for suggestions - which include other  Honours Diplomas ,  ABA & Baccalaureate Programmes , and the  'Double Award' EBA & BBA Bachelor degree Programme .  You are welcome to ask the College for advice, and of course you can see details of these Programmes on this website.

Hospitality Management (Honours Diploma)

Sign up to this course

Payment Options:

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British Pounds:

Us dollars:, duration & assessments.

The standard Study Period is 21 to 24 months, but this is flexible; the course can be completed in a shorter period, or longer if required.

To gain your Honours Diploma you need to sit and pass a written Examination/Assessment on each of the 4 Subjects in your Honours Diploma ‘group’.  Full and clear details about this are provided to you, including in your personal Study & Training Guide, after you have enrolled.  The clear information explains when, where and how your Examination/Assessment will be arranged - it is a simple and straightforward process, which hundreds of thousands of other Members have successfully gone through.  If you study well and follow the advice in the CIC Study & Training Guide, then you should be able to achieve your prestigious Honours Diploma in good time!

**An Assignment Option is available instead of an Exam for the ‘Covid-19’ (Corona) virus period.

(See the “WHAT IS INCLUDED” section for this Course, and/or the “FAQs - Frequently Asked Questions” section of this website, if you would like more information.)

Four (4) Diplomas AND the Honours Diploma, certifying you have demonstrated high levels of knowledge and work expertise in management and hospitality fields.

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