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Boeing 767-400ER (764)

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Seat Specifications

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Aircraft Specifications

Cruising speed, 525 mph (845 km/h), 6,020 miles (9,688 km), 2 turbofans (wing mounted), 170 ft 4 in (51.9 m), tail height, 55 ft 4 in (16.9 m), 201 ft 4 in (61.37 m), accessibility information.

• Maximum dimensions for an assistive device carried in the cargo hold: 62 in (height) x 45 in (width)
• Maximum weight for an assistive device carried in the cargo hold: 150 lb/sq ft
• Wheelchair accessible lavatory location: Behind Row 56, Seats AB
• Delta One: 1 ABD, 2C, 3 ABD, 4C, 5 ABD, 6C, 7 ABD, 8C, 9 AD
• Premium Select: 20 - 22 BCDE, 23 CD
• Delta Comfort+: 31 - 33 BCEF
• Main Cabin: 34 - 38 BCEF, 39 CE, 41 CE, 42 - 56 BCEF,  57 CE

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Traveling in Delta's business class on their Boeing 767-400 ER V.1 is an experience in luxury. With 34 seats, passengers are treated to spacious seating, gourmet meals, and premium in-flight entertainment. The attentive crew provides a bespoke service, ensuring every need is catered to.

Premium economy

For those seeking a step above, Delta's premium economy on their Boeing 767-400 ER V.1 is the answer. With 20 seats, passengers enjoy enhanced comfort and additional legroom. The in-flight entertainment is upgraded, and the meal options are more diverse. Their attentive crew offers a more personalized service, ensuring a memorable journey.

Passengers flying with Delta on their Boeing 767-400 ER V.1 can expect a straightforward experience in economy class. Designed for 184 travelers, the cabin balances affordability with essential comforts. While the seating is functional, passengers can enjoy a selection of in-flight entertainment. The crew, always professional, ensures a smooth journey, addressing basic passenger needs efficiently.

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• Boeing 767-400ER (76D) Layout 1

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In-flight amenities

Each seat features a personal television with Audio and Video On Demand. There is a selection of music, movies and other programming. You can bring your own single-prong headphones or purchase them onboard for $2. More Information

Each seat features an in-seat television with Audio and Video On Demand (AVOD) and a touchscreen. There is a selection of music, movies and other programming. You can bring your own single-prong headphones or purchase them onboard for $2. More Information

There are AC power ports located at every seat in Delta One. Power in Economy varies from aircraft to aircraft. Power in Economy is most often found in the first ten rows. However, all seats feature a USB power port. 

Due to these inconsistencies, passengers seeking inflight power are advised to have an EmPower adapter and sit in rows 15-22. Read our guide to in-seat laptop power for more information.

Delta Airlines offers access to the internet using Gogo service. Connectivity is available for laptops and mobile devices. Access is available once the aircraft reaches 10,000 feet cruising altitude. More information on the service and its pricing options is listed  here .

To get online faster, register for a free Gogo account at  gogoair.com  before you fly.

Food service depends on route, length of flight, and time of day. A variety of complimentary light snacks are available in all classes. Premium meal service in Delta One is available on most flights greater than 900 miles. Complimentary meals are available for passengers traveling in Economy on non-domestic U. S. flights and on select routes within the U. S. Sandwiches, wraps, snack boxes and other items are available for purchase in Economy on U. S. domestic flights greater than 900 miles.

Non-alcoholic beverages are complimentary. Beer, wine, and a variety of spirits are complimentary in First, Delta Comfort+, and for passengers traveling in Economy on non-domestic U. S. flights.  They may be purchased in Economy if the flight is a domestic U. S. flight.

Additional information for each class is available in the "Travel Info / Onboard Experience" section on  delta.com .

All of the 767-400 (76D) in Delta's fleet have been retrofitted with a new interior that features flat bed seating in Delta One. The 76D version aircraft flies all routes to London Heathrow and also New York JFK to Venice.

This aircraft features Thompson Solutions Vantage flat-bed sleeper seats arranged in a staggered pattern, featuring wide armrests that also serve as a footwell for the passenger seated behind. All seats have direct aisle access in this configuration. These seats are different than the new Delta One seats found onboard Delta's 777 aircraft which are arranged in a herringbone pattern.

In Economy, equipment boxes under the B, E, and F seats restrict legroom. The power ports in Economy vary from aircraft to aircraft, check the EmPower/AC Power icon below for more information.

Delta introduced their Delta Comfort+ branded product on their long-haul international fleet in the first half of 2011 and it is installed on this aircraft. The Delta Comfort+ section is located at the front of Delta’s economy class cabin and features up to four inches of extra legroom and 50% more recline. The Delta Comfort+ offering also includes early boarding and complimentary beer, wine and spirits. Delta Comfort+ pricing varies by route length and these seats may be purchased from Delta directly at the time of booking or at check-in. Delta Diamond and Platinum Medallion members and passengers with tickets in Y, B and M fare classes can select these seats at no charge while Gold and Silver Medallion member can purchase them at a discount.

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Delta One 767-400 Review

A premium product refreshed and ready to excel in the post-pandemic landscape

Airlines are struggling mightily to restore their operations on this side of COVID, but higher flying hasn’t been rendered impossible in the meantime. Delta, for example, has spent the better part of the pandemic refreshing its fleet of Boeing 767s, and as a result, boasts one of the more comfortable ways to travel long-haul on a U.S.-based carrier. These planes are 25 years old on average , but because of such comprehensive refurbishments in all classes of service, they feel much younger than they actually are. Newly installed lie-flat seats are the centerpieces of Delta One (i.e. its brand name for business class), and all come with direct aisle access, ample, private space to lounge around, and professional-looking design elements that still convey a sense of luxury. While its competitors have been catching up to Delta’s standing in the premium domestic market – and surpassing it in some regards – the carrier has no equal between New York and Hawaii.

All things considered, Delta’s premier experience is quite different now compared to how it was pre-COVID. In Winter 2022, the carrier overhauled its soft product to include more sustainable comforts ; the iconic Tumi amenity kits and Westin Heavenly Bedding sets are out, and artisan-made pouches and recycled-plastic-bottles-turned-blankets are in. To the horrors of some higher flying winos, many bottles of red, white, and bubbly have been replaced by canned alternatives. Whether or not these changes are motivated by a sense of corporate responsibility or are merely thinly-veiled cost-cutting measures – some commentators are cynical – Delta One still remains one of the better ways to fly within the United States. In business class, no other domestic carrier can provide the same combination of lie-flat seats, direct aisle access for everyone, schedule convenience and network connectivity, and service(s) both in the air and on the ground. United comes close to matching, but Delta Medallion status holders are eligible for complimentary upgrades on such routes whereas United’s elite members are not (which could be a key difference for some). Moreover, assessing reputation is inherently flawed, but Delta consistently ranks among the top three U.S. airlines .

In February 2022, Delta announced plans to expand its Hawaiian presence , in part using its refurbished 767s to operate between New York and Honolulu beginning in November that year. This is the second longest domestic flight – second only to Hawaiian Air’s Honolulu-Boston route – with competition from Hawaiian and United, albeit with the latter based out of Newark. Now that the route is officially up and running, the cost of Delta One fares to and from Honolulu (as they are wont to be) can be reasonable while simultaenously maddening. The cash rate in a vacuum can often be a pretty good deal…

…But when you compare Delta’s price to its closest competition, it becomes exponentially more appealing.

Related reading: “On perceiving ‘good’ value”

Heaven help you if you want to pay with points, for instance, unless you’re cool with dropping six figures worth of SkyMiles for a redemption valued at around 1.1 cents per mile. Partner availability is a rarity, too, but it’s not like any of this should come as a surprise ; on its own metal, Delta really wants its customers to pay as close as possible to cash-points parity.

To Delta’s credit, economy fares are also affordable…

…And from there you can easily upgrade into Delta One, either by paying an upcharge sometime after booking – on my particular flight it cost $859 or 79,900 SkyMiles (a redemption also valued at 1.1 CPM) – or for free the day of departure, if you’re a Medallion status holder who’s comfortable waiting it out.

On the ground, Delta One passengers are granted access to priority check-in desks and security lanes, as well as a SkyClub lounge once airside. There’s a location in Honolulu famed for its creative cocktails , but alas, I was running late and had to scramble to catch the flight. The plane was fully loaded by the time I showed up, so while it’s not necessarily representative of typical boarding processes, this was the easiest part of my predeparture experience. The scene that awaited on the other end of the jetbridge was a happy one, with a crew of flight attendants joking and laughing before the door closed behind me.

Delta Airlines DL 305 Honolulu (HNL) – New York-JFK (JFK) Scheduled Departure:   16:55 (17:04 wheels up) Scheduled Arrival:   7:30 + 1 day (7:06 wheels down) Duration:   9:02 Aircraft:   Boeing 767-400 Seat:   8D

After stepping onto a refurbished 767-400 and turning left, Delta One gives a strong first impression. The 34-seat cabin isn’t opulently luxurious in the way Qatar QSuites are, but it instead looks professional and befitting for a crowd of business travelers. For a plane that’s been flying since April 2000 , this exceeds expectations – you can’t tell the bird is as old as it is – and it will likely remain in good shape for the next few years.

Delta has elected to install lie-flat seats in what’s known as a 1-2-1 staggered configuration. This means the cabin is laid out so that everyone has direct access to an aisle, but some are closer to it than others. This is particularly true for window seats; a passenger in an even row is up against the wall – with a side console serving as a buffer to the aisle – whereas someone in an odd row is closer to the aisle, with the console placed adjacent to the windows. To maximize space efficiency, your footrest is enclosed in the forward seat’s console.

The “true window” seats are the most desirable in Delta One because they offer extra privacy and marginally better views, but otherwise, they’re designed near-identically (the staggers are nothing more than mirrors of each other) compared to the others and are effectively the same. So, unless you’re really into flightseeing, don’t worry if you can’t land an even row window – you’re still in for a treat!

The majority of the seat’s features and controls are located on/near its side console. Don’t read this as a complaint, but most everything here, like the cabin as a whole, is tastefully utilitarian and clean-looking. It’s not exactly snazzy, but like a bowl of vanilla ice cream, it’s agreeably inoffensive and there’s not too much to complain about. Moreover, having such conveniently placed and functional power sources – ones capable of delivering electricity via an international outlet and/or a USB Type A jack – is an important but typically unheralded benefit.

Granted, there are a few interesting details, like a patterned countertop that looks kind of similar to marble (but won’t ever be mistaken for marble), an angular ambient light fixture, and elaborate stitches and embossments into the upholstery. Hard white (and gray) plastics otherwise dominate the scene, but there’s nothing wrong with that.

The side console is plenty large enough for you to keep belongings close by while in-flight, and should you need a container, there’s a slot wide and deep enough to store an iPad, a travel wallet, and/or other similarly-sized items without exposing them to passersby.

The tray table springs out diagonally from beneath the console’s top surface, and it’s worth noting that while you can’t get out from the seat when it’s deployed, it’s easily maneuverable, spacious, and sturdy enough to support a laptop. The tables built into past iterations of 767 Delta One seats have been far more complicated to operate and far less flexible – this is a welcome improvement on the refurbished plane.

A pleather-clad armrest flips up to reveal a remote for the in-flight entertainment system – which is nice to have but only so useful when there’s a responsive touchscreen monitor – and a small vanity mirror, which is a thoughtful inclusion. Want to make sure you don’t have food stuck in your teeth or apply a quick layer of make up before landing? You’re all set.

To adjust your seat, convert it into a bed, and then turn the lights off (and do the reverse when it’s time to wake up), there are touch capacitive buttons located on both the suite’s “wall” and just above the seat cushion. The latter is particularly useful, as it allows you to tweak your position and/or lighting situation while you’re fully reclined, but both struggled to consistently register inputs.

Individual air vents seem to be growing increasingly rare – good luck finding them in foreign carriers’ premium cabins – but Delta fortunately bucks this trend on its 767-400s. These are perhaps the most underrated seat controls, as they allow travelers to perfect their sleeping conditions as best they can. My sunburned skin appreciated the cool airflow!

Consistent with the surrounding interior design, the seat’s forward portion is simple: there’s a broad white panel that contrasts dramatically with the huge, black 18-inch in-flight entertainment system.

There’s a sloping footrest underneath the monitor, which can help make lounging around all the more comfortable, and then a cubby (underneath the forward seat’s side console) that extends the length of the sleeping surface area once the chair reclines into a bed.

Delta doesn’t cut corners with its in-flight entertainment, licensing hundreds of movies (546 on this particular plane), dozens of episodes from 41 TV shows (including “prestige” channels like HBO and Showtime), and 123 albums, among other things. Everything is presented on a responsive 18-inch, high definition touchscreen monitor. Frequent flying IFE connoisseurs might disagree, but it’s hard to imagine running out of consumable content onboard a Delta plane.

Should the thousands of hours of programming not be sufficient for you, you can connect to the internet. Delta excitedly announced in January 2023 that free internet would be rolling out to most of its fleet in February 2023, but alas, this does not yet apply to most Delta One-equipped aircraft – that functionality should be arriving before the end of 2024. In the meantime, you can purchase a pass on the 767-400 for around $40 per flight. That’s pretty expensive, but on my particular plane the satellite internet was inoperable, which is arguably an even worse fate (where you don’t even have the choice to spend that kind of money). Beyond that, there’s a comprehensive, better-than-average moving map that cycles through three-dimensional animations depicting the plane’s position, and most Delta One seats have two windows in case you’d rather just gaze out.

Delta made waves in 2016 when it announced that, instead of regular seats, it would begin outfitting its long-haul business class cabins with suites . The key difference is that the latter offers sliding doors, and at the time, no other carrier could match this outside of first class. For all the hullabaloo back then, it’s a bummer the innovative seat model is too wide for the relatively narrow 767 airframe, and so this iteration of Delta One comes without a door. Fortunately not much is lost in the grand scheme of things – some actually prefer it this way – and it’s not like you’ll be feeling exposed, anyway. This is especially true if you’re positioned away from the aisle in a “true window.”

Shortly after boarding, the flight attendant responsible for my aisle, Lisa, appeared with a tray of predeparture beverages. She offered a choice of water, sparkling wine, and a Hawaiian classic, POG juice (i.e. passionfruit, orange, and guava juice), all of which came in proper-but-strangely-shaped glassware.

The purser, Sondra, meanwhile introduced herself and the other crewmembers working the Delta One cabin. Notably, she took the time to address everyone by their formal names, ask their preferred names, and then relay the answers to her colleagues. So, after first being addressed as Mr. Colins by Sondra – who, for what it’s worth, thanked me for being a Platinum Medallion member – both Sondra, Lisa, and others subsequently addressed me as Paul. I have never before seen such impressive attention to detail in business class. Sondra also distributed dinner menus while making the rounds, and these too reflect Delta’s newfound commitment to sustainability . Instead of handing out multipage single-use booklets, she merely presented passengers with a list of entrees and a QR code printed on recycled cardstock.

Details about appetizers, sides, desserts, and drinks are published digitally now (present tense because at the time of this writing, you can still scan the code if you’re so inclined to see what’s available on DL 305), which makes for a minor-but-understandable change.

Other onboard goodies include a noise-cancelling headphones resembling Bose QC25s – they’re decent-enough but don’t sound as good or feel as comfy as a genuine Bose headset – a pair of slippers, should you want to move around the cabin sans shoes ( for your own good, please don’t go barefoot ), and an amenity kit.

The amenity kit, which is produced by Mexican artisans under the Someone Somewhere brand and furthers Delta’s sustainability efforts ( and also support typically-exploited laborers ), replaces a beloved Tumi-designed predecessor. While the new pouch may not be as distinctly-styled as the previous hard-shelled one (nor likely as expensive, too), it’s perfectly sufficient, providing passengers with a few toiletries, an eyemask, a bamboo toothbrush, and a cardboard pen.

United stands alone with its remarkably varied bedding options , but Delta’s single pillow is soft and plush, and the sheet is large enough to cocoon even the biggest bodies. Also, per the environmentally-friendly bag they come in, they’re both made from over 100 recycled plastic bottles.

Anyway, the plane pushed back right on schedule at 4:55pm, and despite being held up on the taxiway for a few moments, Captain Mike assured passengers we would be in the air in no time. He kept his promise, with wheels up clocked a mere nine minutes later at 5:04pm, and off we went into a beautiful Hawaiian evening.

There was some rough, windy air throughout the first couple hours of the flight, but within the first 30 minutes airborne, Lisa was skillfully pushing and balancing a bar cart down the aisle. If for whatever reason the smartphone-enabled menu is finicky – or if you fancy a more engaging interaction – you can peruse the bottles and beverages available, and solicit some recommendations, too.

I opted for more sparkling wine and some still water – if you’re into brand-name waters, Delta stocks SmartWater in business class – and the glasses were served alongside a ramekin of candied nuts, savory cheese cubes, and salty olives.

The happy “hour” only lasted for half that, and dinner was served on a single tray exactly 60 minutes after takeoff. Between the pineapple and burrata salad to start, the Hawaiian-styled barbecued chicken, rice, and tropical salsa bowl for an entree, and a purple Taro roll on the side, everything was memorably tasty.

Catering meals for a plane and subsequently preparing them onboard can be a challenge. The chefs on the ground clearly incorporated local culinary traditions into their meals, and the crew exceeded expectations reheating and plating them.

Beyond the delicious food, Lisa periodically appeared with refills. During one visit she proactively suggested pairing the chicken with Delta’s airplane-exclusive cobranded beer, the H.A.Z.Y. IPA. It was created by the Atlanta-based Sweet Water Brewing Company, and indeed, it was citrusy without being overpowering, and complemented the more-savory entree.

One thing sorely lacking from dinner was a more-substantive dessert option. I’m all for healthy eating and the grapes candied with cream, honey, and mint were more than enjoyable, but as American and United flyers can attest, it’s hard to beat an ice cream sundae at 38,000 feet.

Tray tables were cleared 45 minutes after they were set – a mere 90 minutes had elapsed since departing Honolulu – and the crew began prepping the cabin for bedtime by gradually dimming the moodlighting. Despite the obvious priority to get people asleep, nothing about dinner ever felt rushed or harried; it was an exceptionally-well executed service, and as a result, we would be able to get full nights of sleep.

There are two lavatories for the 33 Delta One passengers and the pilots to share, and while that’s not a great ratio, they only got egregiously busy right before landing. Crucially, they were kept in reasonably good shape throughout the flight.

There are bottles of “luxury” soap and hand cream available by the sink, both of which are are supplied by the Grown Alchemist brand (vice Malin + Goetz), and are perfectly acceptable for what they are.

There’s a fold-out padded bench that can make getting changed in or out of sleep clothes much easier. It’s a smart feature that prevents higher flyers from having to hop around a germy toilet when putting on pants and simultaneously trying to keep their feet from touching the floor.

No matter how hard the airline tries to market it, or whether or not it comes with a door, a Delta One “suite” (as they call it) will never be mistaken for a bedroom. It’s much more of a tricked-out cubicle than a sumptuous luxury hotel – although you can activate a “Do Not Disturb” placard to discourage flight attendants from waking you up – but like so much everything else, it’s fine for what it is, and is competitive compared to other options in the sky.

These “suites” nevertheless are appealing places to spend the night, and they certainly beat the onboard alternatives. Moreover, having access to something resembling what you might get on terra firma can be an immense help in fighting jetlag, and also preparing yourself for the reality awaiting upon landing.

When fully reclined, the seat is about as spacious/cozy as a sleeping bag, but you’ll enjoy much better padding than you would if you were on the ground. As a 6′ 3″ (190 cm) side sleeper, the surface area was long enough so I could fully stretch out, there was enough room in the middle section to comfortably bend my knees, but the shoulder space was slightly too cramped. Some have likened Delta One on 767s to sleeping in a coffin – that characterization seems a bit extreme – but I did wake up twice with arms asleep.

Because of the efficient dinner service, I tucked into bed two hours after takeoff with seven hours left to go to New York’s JFK airport. Lisa appeared with a bottle of water and earplugs before I turned off the light, which was a professional-yet-kind touch. It seemingly defies conventional wisdom, but especially in order to maximize sleep, longer redeye flights are usually preferential to shorter ones.

Aside from some mild turbulence in both the air and in the blood flow to my arms (as previously mentioned), I slept uninterrupted for nearly seven hours – arguably the height of luxury during long-haul travel – until Lisa came by with a cup of coffee and a chipper request to get up and get ready for landing.

Breakfast comprising french toast OR coconut chia pudding was served to those who were awake at the time, but I was not and the flight attendants honored my “Do Not Disturb” request. Once everyone had woken up and the plane was on final approach though, Sondra passed chocolates around the cabin, and thanked everyone individually for flying Delta One. Talk about a sweet ending!

We touched down smoothly at 7:06am, exactly nine hours and two minutes after wheels up, and pulled into our gate 15 minutes before our scheduled arrival time.

Aside from expedited handling at the baggage claim, there’s one last meaningful perk for Delta One passengers: you’re able to access the SkyClub on arrival. Assuming you’re able to remain in the airside part of the terminal – sorry to those coming from overseas who must clear immigration and customs and then leave the airport – you can wake up on the redeye flight, head to the lounge, and then check-in to a shower to freshen up.

Washing away the cobwebs after a full night’s sleep put the finishing touches on my rejuvenating trip from paradise. Going back to reality after a fun Hawaiian vacation is never fun, but Delta makes sure its premium customers are equipped to make the transition as happily as possible. Talk about higher flyer!

In terms of what you could want from long-haul business class, Delta One offers one of the more-complete experiences; this is especially true on domestic routes, where no other U.S. carrier can match Delta’s total value proposition. From start to finish and beyond, the airline delivers all of the accommodations you would need to feel comfortable every step of the way. While its hard product may not be visually striking like its foreign counterparts’ offerings, Delta’s Stormtrooper-chic suites are comfortable, practical, and largely accomplish what they need to do. The same characterizations could be applied to the food and the amenities – simply good – but the crewmembers warrant special recognition. Delta has a strong reputation for its kind and helpful service culture, and on this trip, the flight attendants reinforced the reasons why. Any weaknesses are relatively trivial compared to the product’s strength and competition, so if you can book a flight like this one at such reasonable rates, it’s a no-brainer EVEN IF you have loyalty considerations.

The good, the bad, the ugly of Delta One on the 767-400

• Within the United States, Delta One checks more boxes than any other premium alternative; overall it’s the strongest business class offering in the country.
• Delta runs a consistent and reliable operation that’s now turning towards greater sustainability, and its employees on the ground and in the air are thoughtful and kind professionals.
• The newly-installed hard product onboard the 767-400s is appealing and, more importantly, comfortable for long-haul travel. Its designers catered to what passengers prioritize most without having to compromise too much.
• Dinner was especially tasty, and it included flavors unique to Hawaii.
• All of this can be yours at one of the lowest cash prices in the Hawaii-New York market sector!
• For as attractive as the cash rates can be, Delta One SkyMiles redemptions are – even at their best – hideous.
• The bed was a little bit too narrow. Likening the seat to a coffin is a bit over-the-top, but you can see where the critics are coming from.
• While the single tray meal service was efficient, it wasn’t particularly substantive. Ice cream would have been a nice dessert option.
• It was hard to escape the feeling of whether or not elements of the experience – particularly the soft product – are actually good, or merely just “enough.”
• Delta’s desire to be more sustainable is admirable – especially in an industry notorious for its carbon footprint – but how much of the change is motivated by financial incentives? Color me cynical.

Have you flown Delta One before, either on the 767 or another long-haul plane? What are your thoughts?

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Paul colins.

Airline Reviews , Delta , Reviews , SkyTeam , Trip Report

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Delta One 767-400 review: A bad experience in a fantastic seat

If the only thing you read in this entire Delta One 767-400 review is the first paragraph, know this: it’s a fantastic business class product on a really nice airplane. Not only that, I’m fairly certain that it may be my favorite business class seat of any US airline.

Still with me? Good. That’s because it’s also important to let you know that this was far from being the best premium airline experience I’ve ever had. The 767-400 Delta One seat is very good, but there were a lot of things about the service on this flight that had me feeling a bit frustrated. Actually, a lot frustrated.

Warning: AvGeek drama ahead.

DL388 San Diego, CA (SAN) – New York, NY (JFK) Thursday, August 19, 2021 Friday, August 20, 2021 Aircraft: 767-432/ER Registration: N840MH Duration: 5 hours 7 minutes Seat: 6A (Delta One / business class)

I’ve been creating airline review videos since 2016 , and making one about the all new Delta One 767-400 business class product has been a top priority of mine for the past few years. Unfortunately, I may have set my expectations a bit too high, because this wasn’t the experience I thought it was going to be.

For what it’s worth, the video captures more of my frustrations about Delta One than this written review does. It’s easier to complain in spoken word I guess…

This Delta One 767-400 business class review didn’t go as well as I expected

If you’ve been reading sanspotter.com for a while, you’ll know that this isn’t the first time that I’ve flown on a Delta 767-400 in or out of San Diego.

The first time was  a flight from Atlanta to San Diego in December 2016 . The second time was a flight to Atlanta in December 2018 . Both times were in economy class. More importantly, this was before the interiors of those 767-400s had been updated with the newest seats in all cabins.

Both were mediocre experiences, and because of that, I was very much looking forward to seeing the newest interior on the 767-400.

My arrival at the airport

With a schedule departure time of 12:55 PM, I figured that arriving at the airport at around 10 AM would be perfect . It would give me plenty of time to walk around to get the footage I needed for the video, as well as to check out the Delta Sky Club (located in Terminal 2 West) .

After hanging out in the Sky Club for a bit, I headed down to the gate approximately 30 minutes before boarding was scheduled to begin.

They canceled the flight. Dang it!

Everything was looking good right up until about five minutes before they started the boarding process. The boarding door was open and ready, and it looked as if they were just moments away from welcoming the first group of passengers onboard.

Delay number 1

Suddenly, out of nowhere, they announced that the flight would be delayed until 6:45 PM . Ouch. The gate agent tried to soften the blow by telling everyone that there was a chance that the mechanics could fix the issue quickly and we’d be able to board in an hour and a half.

Delay number 2

True to her word, she made another announcement exactly an hour and a half later. It wasn’t good news. The flight was now delayed until 7:20 AM the next morning. Double ouch. I had no choice but to go home and try to figure out how I was going to salvage the rest of my trip to New York…

The boarding process for flight number 388 to New York

See what I did there? I just spared you all the profanity I was muttering to myself between the time that I went home and came back to the airport the next morning. You came here looking for a Delta 767-400 business class review, so gosh dang it, let’s get on with it.

All you really need to know is that I decided not to cancel the trip, and I was back at the airport bright and early ready to get the show on the road. Or in the air. But you know what I mean.

My first impressions of the 767-400 Delta One business class seat

If there’s anything that will turn my frown upside down, it’s the site of the signature-white Delta One business class cabin. It looks especially fantastic on the 767-400.

Not only that, it goes without saying that my frustration level had been reduced by at least half by getting a glimpse of what I was about to experience for the next five hours.

Is Delta One the same as first class?

One of the questions I got shortly after posting some of these pictures on my Instagram account was from somebody asking if Delta One is the same as first class. It’s a really good question actually.

Delta One is Delta’s best seat. It’s a very competitive business class seat designed for long-haul international flights, and it is installed on all of Delta’s wide-body aircraft. There are some 757s in the Delta fleet which feature a seat with the Delta one name, but the seats are not the same . If you’re curious to know what that’s like, do be sure to read my Delta One 757-200 review .

Delta One is offered primarily on international flights, but they do offer it on a select number of domestic flights as well. It’s almost always offered between New York and San Francisco / Los Angeles, but you can sometimes get it between New York and other cities such as San Diego and Seattle. The schedules vary.

Long story short, if you’re flying on a domestic route and you have a choice of aircraft that feature either first class or Delta One, choose Delta One . It is far superior to Delta’s domestic first class product .

Delta One offers everything you’d expect in a premium long-haul business class product . Not only will you get a big (and very comfortable) seat, you’ll get a full size blanket and pillow, an amenity kit, and high-quality meals. As you’ll read below, I didn’t get all of those things on today’s flight…

One final note about Delta One vs first class: at the time of this writing, the Delta 767-300’s with Delta One seats are sometimes sold as “first class” on domestic routes. These seats are pretty bad IMHO, and the service will vary greatly depending on whether it’s sold as Delta One or first class. For more information, check out these reviews:

• Delta One 767-300 (JFK-LAX)
• Delta 767-300 first class (ATL-SAN)

The departure out of San Diego

The San Diego Airport is relatively small considering the number of passengers who pass through on a daily basis. That’s why I always find it really fun to fly in and out of this place on a large airplane such as the 767-400.

What is Delta’s in-flight entertainment like?

The video screens in Delta One are nothing short of fantastic. They are very big, extremely bright, and very responsive.

I almost didn’t even have to touch the screen itself when trying to make a selection  – all it took was to hover my finger just a few millimeters above the screen to make something happen. That’s gotta be a huge bonus for all you germaphobes out there.

As I’ve mentioned many times before, Delta Studio is a very well-stocked in-flight entertainment system. It may not be as feature-rich as Studio CX on Cathay Pacific or anything (as you read in my Cathay Pacific 777-300ER business class review ), but it’s a darn good system with loads of TV shows and movies.

What kind of food do they serve on Delta One domestic flights?

Ok. You’ve now reached the part of this 767-400 Delta One review where I start to get a little bit whiny (and maybe a little ornery). We were supposed to get hot meals on this flight.

As a matter fact, Delta is usually really good about serving high-quality food in their premium cabins. I’ve had some fantastic meals in both Delta One and Delta first class before.

Unfortunately, due to the flight being delayed for so long, they didn’t have any meals to load for this segment to JFK. All we got were snack boxes filled with junk food.

Just to reiterate, The snack boxes on this flight were an anomaly. Delta is serving high-quality hot meals on all Delta One flights these days. You will get a substantial (and tasty) meal.

How comfortable are the 767-400 Delta One seats?

Very comfortable! However, it’s important to note that while I think that the seats are the best looking long haul business class seats on the market, they are far from being the most comfortable in a lie flat position.

For comparison sake, American Airlines 777-200 business class seats (as well as American Airlines 787-9 business class seats ) are far more comfortable than Delta One seats for sleeping.

The Delta One seat felt slightly lumpy to me, and it was difficult to feel completely comfortable when lying down and all stretched out.

Final thoughts about the Delta Air Lines 767-400 business class experience

I’ve been flying long enough to know that sometimes “stuff” happens. When things go wrong, all you can really do is just brush it off and hope for a better experience next time.

Despite the frustrating delays and the lack of food on this flight, it was still a really fun experience.

Delta Air Lines is a typically fantastic airline, and it’s rare for me to see them botch things so badly. Therefore, despite all the negative things about this particular experience, I’m still very much looking forward to my next Delta One flight. Wherever that may take me.

And now, let’s bring it home to JFK…

Pros and cons of the Delta One 767-400 experience

To wrap up this review, I’m going to give you all the pros and cons about Delta One on the 767-400. Because I know that Delta is usually at the top of their game, I’m going to ignore all the negative things that happened on this flight. Things don’t always go right, and I can’t fault them for what happened this time.

• Although this is highly subjective, I find the Delta One business class cabin to be one of the best looking business class cabins on the market. It looks amazing .
• The full-size blanket and pillows they provide are extremely comfortable.
• Although I wasn’t served any food on this flight due to a scheduling mishap, the food you’ll typically get in Delta One is top notch. Almost as good as the food you’ll get in JetBlue Mint .
• The Delta One seat isn’t the most comfortable in a lie-flat position. I found it to be a bit too lumpy for my tastes.
• I also found the seat to be slightly narrow. I wouldn’t go as far as to call it “uncomfortable,” but I could see this being a problem for larger passengers.
• There isn’t as many storage bins in the seats compared to other comparable business class seats. Good luck trying to find a place for all your things.

Other stuff you might like:

Taking my chances on another VivaAerobus A320 – this time Cancun to Mexico City

Southwest 737 MAX 8 exit row seats: the cheap way to feel baller AF

Trip Report: Air China A330-200 business class Seoul to Beijing

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Atlanta-headquartered Delta Air Lines has a mix of Airbus and Boeing widebodies. It's a little less diverse now that the carrier has phased out its Boeing 777 fleet, but the 767-300ER and -400ER still operate on the Boeing side. With just 21 767-400ERs listed as part of the airline fleet, we examine where these older jets are flying these days.

Short answer: All over the place!

If we were to map out all of the routes that Delta's 767-400ERs have been flying all sorts of missions across the airline's extensive network, mainly from the large Delta hubs at Atlanta and New York JFK.

Indeed, the type is often deployed transatlantic to major European cities, but also operates the occasional transcontinental service out of New York to Los Angeles. The type can also be found flying south to South American cities like Sao Paulo (Brazil) and Buenos Aires (Argentina) from the American cities of New York and Atlanta, respectively. On the shorter end of routing, the 404 mile (650 kilometer) service to Orlando also sees the 767-400ER on a regular basis.

Destinations from Atlanta where the aircraft type makes a regular appearance include:

• Buenos Aires (EZE)
• Paris Charles De Gaulle (CDG)
• London Heathrow (LHR) - twice per day
• Orlando (MCO)

Out of New York JFK, the most common routes where you'll find the 767-400ER are as follows:

• Sao Paulo (GRU)
• Paris Charles De Gaulle (CDG) - but this route may also see an Airbus A330
• Dublin (DUB)
• Zurich (ZRH)
• Honolulu (HNL)

Additionally, the type is deployed on a daily basis from Boston to Dublin. And, as mentioned, the aircraft type has also been deployed less frequently on other routes, such as New York to Los Angeles, and from Atlanta to Seattle and Phoenix.

As we reported in November, Delta will deploy the 767-400ER from Cincinnati and Raleigh Durham to Paris CDG next summer, the first time the largest of the 767 family has been used on the two routes.

Get all the latest aviation news right here on Simple Flying

The 767-400ER as configured by Delta Air Lines

With the exception of its relatively short Atlanta-Orlando service, the 767-400ER is tasked to fly on some fairly long services - including many city pairs that should see a good amount of premium and business travel. With this in mind, the following configuration (carried out in recent years) is how Delta has chosen to fit out its 238-seat -400ER fleet:

• 34x Delta One
• 20x Premium Select
• 28x Delta Comfort+
• 156x Main Cabin

For the 238 passengers, WiFi is available onboard and in-seat power and personal video systems are offered at every seat. The airline notes that there are six lavatories onboard with three galleys from which crews prepare meals.

What is Delta's plan for the 767-400ER?

With an overall average age of roughly 22 years old, the 767-400ER fleet is getting up there in its years (along with the 757, 767-300, and A320 fleets). The type was introduced to Delta between August 2000 and April 2002.

Considering this fleet received new cabins in the last few years, it's a good indication that the carrier will be keeping the jets for awhile longer. Indeed, unlike the 767-300ER fleet, which Delta plans to phase out by the end of 2025 , there have been no similar announcements involving the -400ER.

Have you flown on this specific 767 variant with Delta Air Lines yet? Share your experiences by leaving a comment.

Sources: FlightRadar24.com , Planespotters.net

• North America
• Delta Air Lines

Kinda Boring Travel

Regular Travel Reviews

Flight Review: Delta Air Lines 767-400 Premium Select. A Great product for daytime flights.

Today we’re riding on the Delta 767-400 in Premium Select. This is the first time I’ve gotten a chance to check out Delta’s Premium Economy product on a medium-long flight. Today we’re traveling from Paris CDG to ATL with a flight time of about 10 hours. I’ve flown Trans-Atlantic a few times in various premium economy products and I think it’s a great way to travel. I’m excited to check out Delta’s Premium Select offering.

I’ve ridden on Delta’s 767-400 in Delta One a few times, and I really like the 767-400 as a whole. If you’d like to see a full review of Delta One on the 767-400 check out my DTW-LHR Review. Delta has done a really good job of keeping the 767-400 looking great. All of the classes (Delta One, Premium Select, Comfort Plus, and Economy) are really comfortable on the 767.

Bottom line: If you have the ability, I’d completely recommend Premium Select on the Delta 767-400. It is an extremely comfortable way to cross the Atlantic on a daytime flight. The larger seats, more recline, better service, and smaller cabin make this a real winner. Delta’s Premium Select on the 767-400 slots nicely between Business Class and Economy. At the end of the day, I really enjoyed our Delta 767-400 Premium Select trip and would be glad to fly Delta Premium Select again.

Date of Flight: December 2022

Updated: November 2023

Delta 767-400 Premium Select Seat

Delta 767-400 premium select controls and features, delta 767-400 premium select in seat entertainment, delta 767-400 premium select menus, delta 767-400 premium select meal service, delta 767-400 premium select amenity kit, delta 767-400 cdg airport boarding.

After killing a few hours in the excellent Air France Lounge, we got the boarding notification for our flight to Atlanta. Our Delta 767-400 was waiting at the gate.

When we arrived they had already begun general boarding so we jumped in the Sky priority lane and made our way into the plane. Here at CDG there’s a separate line for Sky Priority that’s well monitored. We showed our boarding passes and passports and we were on our way. They also use automated gates here at CDG, I like them and wish they’d make it to North America soon.

Into the Jet bridge. Unlike with most narrow-body flights, there was no waiting in line here. The 767 loads very nicely, the 767-400 in particular as it boards from the second door. Business Class turns left and everyone else turns right. There are two aisles so lots of space for people to board.

We found our Premium Select seats on the left hand side of the Delta 767-400. We’re in row 20 seats A and B. This is the bulk head seat. In our seats we had bedding, headphones, and an amenity kit.

There are 20 Premium Select seats arranged in a 2-2-2 configuration. The seats in the middle of the cabin would be great for solo travelers so there’s no one to step over or get stepped on by. The window seats are great for couples traveling together.

The one downside of the bulkhead seat is everything must go in the overhead bins and the bins on the 767-400 are not huge. We had to place some of our bags all the way back in Comfort Plus as they had run out of storage space here in Premium Select.

The leg room in the bulk head of Delta Premium Select on the 767-400 was very good. I could just barely bump my toes against the wall if I tried. I’m not very tall, but was very pleased with the space. A downside of these seats are that half the plane will walk by you during boarding. At least there’s lots of space, I didn’t get hit by many bags…

The Delta 767 Premium Select seats have a water bottle holder between the pair of them. There wasn’t a bottle in them when we arrived at our seat, but they were soon passed out once we were in route.

The Premium Select seats on the Delta 767-400 have recline controls that allow you to adjust the individual parts of the seat. The recline, leg rest, and foot rest all have their own adjustment. These all worked very well and just as expected.

To my left was a little storage compartment. I stuffed the Delta provided headphones in here, I used my Sonys. This is also where the power port is located. It has both 110v via a universal plug and USB.

The tray table on the Delta 767-400 is very similar to the tray table on the Delta A220 in First Class . It slides into the arm rest and is released with a little button. In fact, the whole Premium Select seat feels just like the A220 First Class seat, just more features and leg room here on the 767.

The overhead vents on the Delta 767 in premium select are very good. They exist and actually put out enough air.

The in seat entertainment on the Delta 767 in Premium Select is excellent. The screen is large and the selection of movies and shows is very good too. Those little metal fixtures on the wall are for a child’s bassinet. On long flights Delta will provide bassinets for infants in arms.

The headphone jack for the IFE was a two prong variety.

Val can report that the front jack for the headphones works just fine for audio with a 2 into 1 plane adapter. I always carry an adapter, but it looks like it’s not necessary on the 767-400 in premium.

There’s a nice little remote for the in seat entertainment. It was simple to use and really responsive.

The flight attendants distributed menus for the meal service. Premium Select gets different meals from Delta One or Economy. They fit somewhere in the middle.

The reverse side of the menu had some information about the seat, the entertainment, and the Delta Premium Select experience.

Delta 767-400 Premium Select Departure

The boarding process was nearing completion. It’s a little cloudy here in Paris, this is also the last departure of the day to Atlanta so the sun is a little low in the sky.

Pushed back right on time. The pilot told us the weather in Atlanta and that it should be a good ride for most of the flight. Looks like a 9:45 flight today. I forgot how far ATL is from continental Europe. It’s been a while since I’ve flown this route.

The safety video was shown and the flight attendants did their final safety checks as we taxied out to the runway. I put on a movie and settled into the flight. We slowly trundled to the runway and the cabin lights were dimmed.

The air here in Paris is dense, on take off we got to see some pretty cool vapor trails across the wings and engine.

Within just a few seconds we were into the clouds. I wouldn’t say these seats are super quiet on takeoff, but once the engines were throttled back for cruise, the noise wasn’t noticeable while wearing my noise cancelling Sonys.

Just a minute or two later we had climbed above the clouds. Our Delta 767-400 Premium Select bulk head seat has two windows.

The flight attendant came around and welcomed us by name, we were given hand wipes and then our meal selection was taken. I opted for the Chicken that was described as Guinea Foul. Delta Premium Select get’s a slightly upgraded meal service in comparison with Economy.

Next we were given some cheese biscuits and the option of sparkling wine or water. I decided to try the wine, it was adequate, not amazing, but not terrible.

After we finished our snacks and drinks the flight attendants gave out place mats and napkins. Certainly an upgrade from the normal economy experience.

Next our meal selection was passed out. Service is from a cart like economy, but the meals here in Delta Premium Select are certainly an upgrade. This isn’t the best looking dish, and it’s served in the packaging unlike Delta One, but it was actually pretty tasty. I wouldn’t call chicken and potatoes fancy, but it was perfectly filling.

The meal in Delta Premium Select included a nice ice cream for desert. I liked that real silverware was provided. Especially for the very frozen ice cream. I paired the meal with a Sweetwater Hazy IPA. This is a special beer for Delta. I enjoy it very much.

Outside we were passing over the Scottish Highlands. The sunset out side would last for hours, we’re chasing the sun on this flight to Atlanta. We got some really great views throughout the trip.

Back inside the, our trays were cleared and we were offered another round of drinks. I again had a Sweetwater Hazy to concluded the meal. This was a nice meal offering that I would very much compare to domestic First Class meal service(full review).

Delta 767-400 Premium Select In Flight Comfort

After our meal, the cabin lights in the 767-400 were dimmed.

I settled into a movie, the Delta 767-400 has a great entertainment selection. The screens are also really responsive.

With the seat fully reclined, it’s pretty darn comfortable. It has more recline than a regular first class seat would have. This is an area where having the bulk head seat in Premium Select is a great choice, no one in front of you will recline into your lap.

The bedding was very good too. The pillow was soft and large. The blanket was very good for a Premium Economy product. I’ve been on some Business Class products that have worse bedding than Delta in Premium Select.

Fully reclined and with the leg rest extended, the Delta 767-400 in Premium Select is extremely comfortable. It’s no flat bed, but on a day time flight, this is a great option. Even on an overnight flight, I’d strongly consider Premium Select. The flight attendants were great too, very regularly passing through the cabin with water or offering other beverages.

Delta Premium Select comes with an amenity kit. They are using the brand Someone Somewhere for these amenity kits. Using the QR code you can look up the person who made your individual kit. The pouch themselves are very nice, I have a pile of impersonal amenity kits from Delta(Tumi) and other airlines, this one is better.

Inside the Premium Select amenity kit is a tooth brush with paste, socks, an eye mask, and hand balm. Just about everything you’d need.

Delta 767-400 Premium Select Snacks

Throughout our trip to Atlanta, the flight attendants would periodically pass through the Premium Select cabin with an assortment of snacks and drinks. I know I shouldn’t eat and drink so much when I’m flying, but what else do I have to do? This is a daytime flight, I’m just watching movies for 9 hours anyway.

The seatbelt sign was turned back on, it was getting a little rough as we passed south of Greenland. Unfortunately there’s no view outside, the cloud cover outside is blocking our view. Still chasing that sunset as we head west.

“Would you like a warm cookie?” Is one of my favorite expressions. Just off the coast of Canada we got a snack and drink. These Tip Top cocktails are one of my favorite additions that Delta has made to the drinks menu in a long time.

Delta 767-400 Premium Select Bathrooms

The Delta 767-400 has lots of lavatories. Passengers in Premium Select are not supposed to use the ones in front of business class, the ones behind Delta One were ok though. As were the ones midway through the economy cabin. For being a longer flight, the bathrooms were well kept. The 767 has decent sized lavatories too.

The whole plane’s cabin was kept relatively dim, but not in complete darkness. Premium Select and First Class were mostly blue mood lights.

Outside, the sun had nearly set as we approached the coast of Canada. The views from this flight were pretty incredible. I’m not accustomed to such late westbound Trans-Atlantic crossings, this was fun.

Delta 767-400 Premium Select Pre-landing Snack

About 90 minutes before landing, Delta Premium Select had one final hot meal. This was the Asian Chicken Spring Roll. It was pretty decent. I paired it with a Coke.

Val had the other option, the Spinach and Feta Pastry. She also reported back good things for this snack. Nothing was huge, but it we’ve been eating and drinking all flight so it was more than enough.

While we had our final meal the lights were brought up and the color was changed to this light mauve. I watched one final movie as we made our way down to Atlanta.

Delta 767-400 Premium Select Landing In ATL

Outside it has become fully dark outside. The sunset has finally passed us as our 767 descended into the Atlanta area. Delta Premium Select has been a really pleasant way to cross the Atlantic.

A few minutes later we’re on the ground with the distinctive ATL tower in the background.

After a quick taxi to the gate we were off the plane and into the ATL International Arrivals Facility. We’re trying to catch an early flight to Greenville so we’re in a little bit of a hurry. We did make it, but that’s another show.

Delta 767-400 Premium Select Final Thoughts

This was my first experience with Delta’s Premium Select product and I really enjoyed it. The Delta 767-400 is a nice ride too. It’s just the right size plane for so many routes and it’s extremely comfortable in all of it’s cabins. Delta has done a nice job of updating their 767-400s with very modern interiors. This includes adding Premium Select to every 764 in their fleet.

Premium Select is a great compromise between Business Class and Economy. The seats are large and comfortable, they have lots of recline, but not yet a flat bed. They have features like a remote for the in seat entertainment, noise cancelling headphones, and leg rests. It’s a very similar seat to what you’d find in domestic first class.

The service for Delta Premium Select is again right between what you’d find in Delta One Business Class and Economy. The meal is a little nicer and served along side real silverware. There are a few passes of various snack baskets and beverage choices. The Premium Select cabin is small and quiet too.

I really like Premium Economy for Daytime Trans-Atlantic flights. Plenty comfortable for the 8-10 hour flights I use to the East Coast. Delta does a nice job with this product and I’d be very glad to fly it again on the 767-400.

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Flight Review: Delta 767-400 Premium Select

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Help Is on the Way: Delta One on the 767 From New York to Madrid

[tpg_rating tpg-rating-score="71" ground-experience="4" cabin-seat="15" amens-ife="10" food-bev="22" service="20" pros="Excellent food, friendly crew and supremely comfortable bedding." cons="Underwhelming lounge experience at JFK, the seats themselves don't feel particularly premium and the IFE screen is far too small and dim." /]

Update: Some offers mentioned below are no longer available. View the current offers here .

Earlier this year, when I set out to review Air Europa in both business and economy on its 787, we had to get creative with booking in order to both review more products on the same trip and keep prices down. So this involved booking three separate tickets, with six flights total. I flew four of the six in the spring, but the remaining two flights weren't until June, so I just recently completed all three of these tickets.

Thanks to the specific way we booked the flights, the remaining two segments were on two separate tickets but would bring me back to Madrid, Spain, for a long weekend. The outbound flight from New York-JFK to Madrid (MAD) was a Delta One flight on its ubiquitous 767, and was actually the latter half of a business-class ticket that originated in Madrid and involved a connection in Paris (CDG) to Air France's A380 back to the US.

Though Delta has already begun giving its 767-400ERs a desperately needed overhaul ( one of the refitted birds has already flown ), the current product is, well, everywhere on Delta's route map, and it won't be a particularly quick undertaking to retrofit the entire fleet of 764s, so another review was in order. Though there are still definite upsides to this product, as TPG Senior Strategist/Writer Darren Murph noted on a flight to Honolulu (HNL) , I still maintain that the retrofit project can't happen fast enough.

As I mentioned above, this flight was booked as part of a larger trip composed of three separate tickets:

• A round-trip, economy ticket from New York-JFK to Madrid (already flown) and then from MAD to Paris to New York-JFK (review coming soon)
• A round-trip ticket between MAD and Bogota, Colombia (BOG), with one segment in biz and one in coach (already flown)
• A round-trip, business-class ticket that was MAD-CDG-JFK and then JFK-MAD (this review)

It goes without saying at this point, but booking Delta flights with SkyMiles is a grim prospect. One-way business-class tickets on Delta metal to Europe often go for 360,000-plus SkyMiles, which is just a cruel joke. Luckily, though, Delta flights can be booked through its joint-venture partner Virgin Atlantic, where rates are much more reasonable. If you can find availability, you should be able to book a one-way business-class flight on Delta metal for 50,000 miles plus taxes and fees. Another option is to look for flights through the Flying Blue program, though mileage rates aren't fixed there, so what you pay will depend on the date and exact flight you want.

A huge upside of booking with both Virgin Atlantic and Flying Blue is how easy it is to amass miles in these programs. They're both transfer partners with all three major transferable points currencies — American Express Membership Rewards , Chase Ultimate Rewards and Citi ThankYou — so even if you don't have enough points in one account, you can combine points from the various accounts in order to acquire the miles necessary for booking the flight you want.

Related: The 7 Best Starter Credit Cards

This ticket originated in Europe, and the prices are often much cheaper than if you were starting in the US. In this case, it worked perfectly, and we booked a ticket with two long-haul business-class segments for about $2,200. Plus, I was able to earn SkyMiles and elite-qualifying miles, helping me tremendously in my quest to requalify for Diamond Medallion status this year.

[flight_stats ticket-class="first" review-stat-section="Ground Experience" tpg-rating="4" tpg-rating-max="10" tail="N844MH" age="17" departure="19" departure-2="46" duration="06" duration-2="25" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]

Things didn't start out well for me on this trip. As if I were a complete travel newbie, I left my passport at my apartment, even though my plan was to head to JFK right from TPG HQ in Manhattan's Flatiron District. The one silver lining, though, was that it forced me to take the subway to the Long Island Rail Road to the AirTrain from Brooklyn, which probably ended up being quicker than taking a cab from Manhattan. All of this meant that I'd have less time to relax in the lounge before my flight, but this turned out to be a moot point, as you'll see.

Delta's long-haul international flights depart from Terminal 4 at JFK. I arrived just after 6pm for a 7:32pm departure. Typically, I like to arrive earlier for international flights, but I was doing all right, considering I had to to run back home and get my passport before heading to the airport. Plus, I have CLEAR , which has been invaluable for me -- New York has some of the country's most crowded airports, and the ability to bypass the sometimes obscenely long lines is pretty much priceless.

Delta has a separate SkyPriority check-in area that it shares with Virgin Atlantic. Predictably, the lines were pretty long here, since it was peak time for evening international departures, but Delta was ready. They had extra agents in the line asking for people who had already checked in and had their boarding passes to follow them to another area for bag drop.

I was one of those passengers, so I hopped out of the SkyPriority line and followed an agent to the regular check-in area and was helped immediately.

Even though the terminal was busy, I breezed through security as expected, thanks to CLEAR, and was finally on my way to the lounge.

As a business-class passenger, I was allowed to enter Delta's T4 Sky Club, but had I been flying in Premium Select or Main Cabin I could have entered thanks to the Platinum Card® from American Express, which grants Sky Club access to anyone flying on a same-day Delta flight.

Generally, Delta has a pretty strong network of lounges in the US for domestic travel, though that argument falls apart when you move up to premium-class international travel. I think Delta's a great airline, but its offering for business-class passengers flying on long-haul flights pales in comparison to what its competitors American and United offer. I've visited both an AA Flagship Lounge and a United Polaris Lounge, and both of those products can compete with some of the best airlines in the biz. Every time I visit a Sky Club before a long-haul flight, I'm reminded that Delta flyers are missing out on the fun of a top-notch premium lounge.

On the night of my flight, the Sky Club was the opposite of a relaxing place to hang out before a flight. To be fair, the lounge was undergoing pretty significant renovations -- including the addition of a slick retractable roof over the Sky Deck -- but I had to do multiple passes throughout all the seating areas before I could find a place to sit down.

And there were massive lines for food, which was squeezed in a very small area which felt chaotic. However, the food quality was great, even if the presentation was a little messy. I helped myself to a bit of the kale caesar salad -- I was pretty hungry but didn't want to totally spoil my appetite for the meal I was to have on the plane.

Since this flight, though, I've returned to the same Sky Club to find that the renovation project has been moving along swiftly. The space has opened up once again, it looks new and fresh and the food has found a new permanent home in a nice-looking buffet area.

On the day of my visit, though, it wasn't a particularly relaxing or luxurious experience, and the renovations won't change the fact that Delta doesn't have a product on the ground that can compete with AA and UA.

After a 20-minute visit, and a quick stop at the windows to gaze at the airplanes lined up outside, I made my way to the gate, where I found our Boeing 767 decked out in SkyTeam livery -- a first for me!

Boarding began on time and was reasonably organized, but I accidentally got into the wrong line (it was a rough day for me), and thus missed out on being among the very first people to board, which is not ideal when you're trying to get clean cabin photos.

[flight_stats ticket-class="first" review-stat-section="Cabin and Seat" tpg-rating="15" tpg-rating-max="25" configuration="1" configuration-2="2" configuration-3="1" width="21" bed="78" lavs="2" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]

There's no way around it: The business-class cabins on these birds are old. From how they look to how small the IFE screens are to how the seats struggle to recline, everything about these cabins needs an update. Delta's aware of that, too, and it's begun a retrofit program for this aircraft type -- though the one downside to the update is that the number of total seats in the Delta One cabin will decrease from the current 40 to 34, meaning it's going to be harder for Diamond Medallions to use Global Upgrade Certificates on these aircraft.

The seats are arranged in a staggered 1-2-1 configuration, and each one is 21 inches wide and reclines all the way into a flat bed that's 78 inches long. Another downside to the retrofitted 764 is that the width of these already narrow-feeling seats is decreasing by an inch.

While the middle paired seats are actually quite good for pairs and families, as a solo traveler I'd try my very best to avoid them.

My preferred seats on this aircraft are window seats in the odd-numbered rows, as these seats are directly adjacent to the window, and the storage areas, tray table and consoles of the seat "protect" it from the aisle, which makes things a little cozier and reduces the chance of having any brushes with the service carts as they come down the aisle.

On this flight, I was seated in 7D, which has become my go-to seat when I fly up front on this aircraft. I like being toward the back (though not all the way back) of the cabin because there's less noise from the galley overnight. In the past, it was sort of a gamble to sit near the back, as there was a chance that you wouldn't be able to get your first choice of meal. Now, though, Delta allows you to preorder your meals before your flight, which eliminates this risk altogether.

The seats themselves were clad in the familiar Delta blue-and-red leather color scheme and were actually quite comfortable.

However, there was really no storage to speak of. There was a tiny space on the ground that might have been intended for shoe storage, but it was not even big enough for both of my shoes. Beside that, there was just a mesh pocket in the back of the seat in front that was not good for much more than a passport, wallet and an AirPods case.

When in lie-flat mode, the seat certainly felt narrow, since it reclined deep into the well and each side is fixed and quite high, so you get a claustrophobic feeling. The tight footwell didn't help the situation, either. In my opinion, the only way to avoid this is to sleep on your side, which I did. I actually got about three and a half hours of sleep, which is pretty great on a short transatlantic hop.

[flight_stats ticket-class="first" review-stat-section="Amenities and IFE" tpg-rating="10" tpg-rating-max="15" screen="13" movies="126" tv-shows="30" live-tv="No" tailcam="No" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]

Waiting at my seat (and wrapped in a whole lot of plastic) were Delta's signature Westin Heavenly bedding pieces, which included a fantastic pillow and duvet, a full-size water bottle, a pair of the mediocre LSTN headphones and a Tumi amenity kit.

Just days before I boarded this flight, Delta shared that it would be replacing its much-loved hard-shell Tumi cases with soft-sided kits that will include upgraded amenities from Le Labo. The new kits have already begun their gradual rollout, with JFK being the first hub to see them. So if you're flying from one of the airline's other international gateways anytime soon, there's a chance you'll still be able to snag a hard-sided case.

Within the Tumi kit, I found the typical Delta goodies like socks, hand sanitizer, an excellent Tumi eye mask, tissues, earplugs, a pen, a toothbrush and toothpaste and lotion and lip balm from Kiehl's.

We won't be so sorry to see the LSTN headphones go, on the other hand. While no details were divulged, Delta said that it would be working on a replacement for the mediocre set. The Westin Heavenly bedding was as good as ever, and it's still one of my favorite onboard bedding sets, even though it's been around for several years. The pillow feels just like a high-quality hotel pillow (as it should, I guess) and I've found that the duvet doesn't result in me waking up sweating.

The IFE screen on this aircraft is hilariously small and not very sharp or bright, but with the window shade down and thanks to the screen's swivel, I didn't have much trouble watching a movie while I ate dinner.

There was a mix of new-release Hollywood films and classics to choose from. On a short transatlantic red-eye such as this one, I only plan to watch one movie before falling asleep, so I was more than satisfied with what was on offer.

I played with the air show a bit, and it was predictably dated along with the rest of the physical elements on the IFE system. No tailcams or pinch-to-zoom here!

I had to work the next day upon landing in Madrid, so my priority on this flight was sleep. Thus, I didn't purchase a Wi-Fi package, as I thought it'd be a waste at $21.95 for the whole flight. Delta's free messaging feature was enough to keep me connected for the 90 minutes or so that I was awake after takeoff.

[flight_stats ticket-class="first" review-stat-section="Food and Beverage" tpg-rating="22" tpg-rating-max="25" live-tv="0" tailcam="0" headphones="0" meals="2" dine-on-demand="No" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]

I guess you could say that the food-and-beverage service began before I even stepped foot on the plane. A couple of days before my flight, I got an email from the Delta culinary team inviting me to preselect my entree for my upcoming flight. I had a choice of a beef tenderloin with a mushroom demi-glace, mashed potatoes, green beans and shallots; herb marinated chicken with tzatziki sauce, lemon and parsley rice and a medley of roasted zucchini, yellow peppers and grape tomatoes; halibut with corn mousseline, grape tomatoes, red onion and a fresh tarragon salad; or mozzarella lasagna with Calabrian tomato sauce.

I selected the chicken and received a note saying that my entree would be confirmed if available on my flight.

Cabin service began a few minutes after I settled into my seat. A very friendly flight attendant came around with a tray of orange juice and sparkling wine -- I chose the latter. As I sipped the bubbly, I chuckled to myself when I thought of just how stark the contrast between Delta's design-driven glassware and the old, shabby 767 cabin is.

Before we pushed back from the gate, I was given a menu, which sported a new design for Summer 2019. As I mentioned, I'd already selected my meal, but I liked browsing the menu regardless, especially the wine section.

We had quite a bit of turbulence after takeoff, so initial cabin service was delayed, but as soon as they were able, flight attendants began serving the first round of drinks to the business-class cabin. I selected Delta's signature cocktail of Bombay Sapphire gin with cran-apple juice and ginger ale and a glass of sparkling water. This was served with a ramekin of warm nuts.

Next up was the starter course, which consisted of a classic shrimp cocktail, a Little Gem salad and a soup. I was expecting corn chowder, but when the flight attendants came around to distribute the starters, they explained that the soup would be tomato instead of the corn chowder, and added that the wines listed in the menu weren't accurate.

It was no big deal to me, as the tomato soup was delicious and I'm not picky when it comes to wine, but it seems that there may have been a lag between rolling out the summer menus and what was actually on board.

Menu quirks aside, I really enjoyed the starter course, though I'm not the biggest fan of a traditional shrimp cocktail. I've especially come to like the salad that Delta serves, though wedge lettuce on planes isn't the easiest to deal with.

Like I mentioned previously, I had preordered the grilled chicken with rice, vegetables and tzatziki sauce, and I was really happy I did. It was super fresh, and the chicken was tender -- not dried out at all. It was the perfect balance of being filling and satisfying without being too heavy -- exactly what I want before a short transatlantic red-eye.

I was full after the main course and really wanted to get some sleep -- especially since meal service was delayed due to turbulence -- so I planned on skipping the dessert course, but then the cart rolled by, and, well... I asked for one of the mango passion fruit mousse cakes, which was delicious. Other options included ice cream sundaes and fruit and cheese plates.

I really appreciated that the flight attendants let me sleep until we were about 45 to 50 minutes from landing, at which point I said that I'd have breakfast, even though I'd just had a full meal about three hours before. There was either a Caprese quiche with bacon or granola with fruit and nuts served with milk and yogurt. I chose the quiche, which I only had a few bites of, since I wasn't all that hungry. It was tasty, though, and the bacon it was served with was excellent. My favorite part of breakfast, though, turned out to be the raisin bread that was served on the side.

I haven't typically been blown away by Delta's onboard food, but this flight really exceeded my expectations. So much so that I hope I have the option for that chicken entree on future flights -- and to encounter that raisin bread again.

[flight_stats ticket-class="first" review-stat-section="Service" tpg-rating="20" tpg-rating-max="25" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="No" turndown-service="No" /]

While I didn't interact with the crew all that much on this relatively short flight, I experienced great service. I've found that Delta's service, while not over-the-top, is consistently good. You know what you're going to get, and there are typically no surprises -- good or bad. Flight attendants addressed me by name and were happy to accommodate any requests I had. Finally, I was very appreciative of how late they let passengers sleep before turning the cabin lights on. That extra bit of sleeping time can make a huge difference in how you feel the next day.

Overall Impression

Delta provides a solid experience in business class, with consistently good service and food. However, the experience is severely let down by the crowded and generic-feeling lounges and ancient hard product on the 767. While the new seat looks to have largely the same bones as the current product, it's going to bring this fleet largely up to par with the rest of the family so that it's no longer drastically worse than the business-class products on Delta's other wide-body jets. For now, though, this product is nowhere near the top of the heap.

All photos by the author.

Delta Air Lines Boeing 767-400ER Diverts To London Heathrow After Flight Attendant Becomes Ill

• Delta flight 23 diverted to London Heathrow due to a sick cabin crew member.
• Passengers ultimately reached Detroit seven hours and 43 minutes late.
• UK courts may not require compensation for passengers in this case due to crew illness during flight.

On June 28th, Delta Air Lines flight 23, which flies from Munich International Airport (MUC) to Detroit Metropolitan Wayne County Airport (DTW) thrice a week, had to divert to London Heathrow International Airport (LHR) after cabin crew member fell ill.

Diversion due to illness

According to a statement by Delta spokesperson Anthony Black to CBS News , the flight was diverted because several flight attendants fell ill during the three-hour and 37-minute flight.

The aircraft safely landed at LHR , and medical personnel checked six flight attendants out and tried to diagnose the illness and find its source. Luckily, none of the 229 passengers onboard the flight experienced the same symptoms or sickness.

However, the passengers would have to endure a roundabout trip to their destination. The aircraft departed roughly one hour after it landed in LHR at 16:44 local time. The flight detoured to Boston International Airport (BOS) , where a replacement crew was waiting. From Boston, the aircraft headed to its final destination and landed in DTW at 22:53 local time, seven hours and 43 minutes late.

Black also mentioned that the passengers would be compensated due to the extensive delay and that the airline was determining how to do so.

Happy ending?

DL 23 is an excellent example of how an airline works to correct issues. Although the passengers were significantly delayed, they reached their destination safely and without being stranded. Kudos to Delta for solving the problem and attempting to compensate passengers.

According to UK law firm Bott and Co , Passengers can try to claim compensation for flight cancelations and delays caused by crew sickness. However, the claim would need to be taken to court. Airlines often argue that staff illness is an extraordinary circumstance.

UK courts have often upheld that delays due to crew illness are only extraordinary if the crew member fell ill during the flight, which is the case here. As a result, passengers will only be compensated if Delta wants to, and in this case, they don’t have to.

The outcome of the determination remains unknown. Simple Flying has reached out to Delta for a statement regarding the compensation structure and the condition of the six flight attendants.

The economics of a diversion

Airlines operate on tight schedules with short turnaround times for aircraft. As a result of the diversion and delay, the airline has to scramble to find a crew willing to fly, which they do by having staff on standby. In addition, to prevent a domino effect, it has to find another aircraft to fly the subsequent flights affected by the diversion.

Diversions cost time, fuel, and other expenses, in addition to the compensation the airline has to pay for passengers. As a result, it is a last resort for many operators.

Who makes the decision?

While the airline has to bear the cost and worry about the bottom line, the decision to divert is made by the captain of the aircraft. They are the final authority onboard, and the buck stops with them.

EU261 - How Does Europe's Flight Compensation Scheme Work?

The Air Passengers Rights Regulation 2004 safeguards consumer rights after delays and cancelations.