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Forgot your PIN?
Welcome to groupworld!
We’ve decommissioned emiratesstaff.com to give you access to groupworld, the Emirates Group intranet.
All employees can now access groupworld here, and retirees have access to more news and travel information.
If you’re here to book tickets on TRIPS, take a look at our great Subload destinations first.
groupworld lite will be unavailable from Monday, 3 Jun from 4pm to 6pm (UAE time) due to a planned maintenance.
Employees can access TRIPS directly via trips.emirates.com , using multi-factor authentication.
If you’re an ex-employee or retiree, you can email [email protected] .
Contact us: Dubai-based users: +971 4 2133 444 Outstation users: +971 4 2133 333 Retirees: [email protected] IT Service Centre: [email protected]
Enjoy browsing!
The groupworld team
Enter your ID without 'S' and use the keypad to enter your PIN. Click login to continue.
Forgot your Pin? Click here to retrieve your PIN.
here to reset/create your PIN online. --> Forgot your EPIN? Visit HRDirect and click on ‘Easy Access’ at the top right and click on reset EPIN. Alternatively call 708ease(3273) or the IT Service Centre on +97142133444 Your EPIN is confidential, please do not disclose it to anyone.
Click here to generate a new RPIN. For browser IT related issues, write to [email protected] For Staff Travel queries, write to [email protected] Your RPIN is confidential, please do not disclose it to anyone.
Forgot Pin - Click here
Please enter your date of birth in DD-MMM-YYYY format for example: 18-Nov-1976
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![The Emirates Group Then Emirates Group](https://eksts.emirates.com/images/the-emirates-group-heading.jpg)
Forgot your PIN?
Welcome to groupworld!
We’ve decommissioned emiratesstaff.com to give you access to groupworld, the Emirates Group intranet.
All employees can now access groupworld here, and retirees have access to more news and travel information.
If you’re here to book tickets on TRIPS, take a look at our great Subload destinations first.
groupworld lite will be unavailable from Monday, 3 Jun from 4pm to 6pm (UAE time) due to a planned maintenance.
Employees can access TRIPS directly via trips.emirates.com , using multi-factor authentication.
If you’re an ex-employee or retiree, you can email [email protected] .
Contact us: Dubai-based users: +971 4 2133 444 Outstation users: +971 4 2133 333 Retirees: [email protected] IT Service Centre: [email protected]
Enjoy browsing!
The groupworld team
Enter your ID without 'S' and use the keypad to enter your PIN. Click login to continue.
Forgot your Pin? Click here to retrieve your PIN.
here to reset/create your PIN online. --> Forgot your EPIN? Visit HRDirect and click on ‘Easy Access’ at the top right and click on reset EPIN. Alternatively call 708ease(3273) or the IT Service Centre on +97142133444 Your EPIN is confidential, please do not disclose it to anyone.
Click here to generate a new RPIN. For browser IT related issues, write to [email protected] For Staff Travel queries, write to [email protected] Your RPIN is confidential, please do not disclose it to anyone.
Forgot Pin - Click here
Please enter your date of birth in DD-MMM-YYYY format for example: 18-Nov-1976
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- View all articles in “General”
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FlyZed.info
Helping airline employees along their zed journey.
By prefix 0N 2L 2Z 3H 3M 3S 4B 4N 4T 4Y 5O 5T 6E 6H 6I 7E 7H 8D 8J 8P 8R 8T 9K 9M 9N 9X A3 AA AC AD AE AF AH AI AM AN AR AS AT AV AW* AY AZ B0 B2 B6 B7 BA BB BF BI BP BR BT BW CI CM CX CY D0 DE DI DL DM DN DP DX EI EK EN ET EW EY F8 F9 FC FI FJ FK FT FZ G3 G4 G6 G9 GA GF GL GM GZ H2 H3 HA HF HM HP HR HU HV HX HZ IB IE IR IT IY IZ J9 JL JU JV JW JX K3 K4 KC KE KL KM KP KQ KU KX LA LF LG LH LJ LM LO LX LY M2 M5 ME MF MH MK MM MO MS MU MX N0 NH NK NM NT NX NZ OA OK OM OS OU OV OZ P4 P5 P6* PB PC PD PG PJ PJ PK PM PR PU PW PX PY QF QR QS RA RC RJ RO S4 S6 S7 SA SB SK SKV SN SQ SS SU SV SY TF TG TJ TK TL TM TN TO TP TS TST TU TX TY UA UK UL UO UP UT UU UX V7 VA VB VC VE VH VN VR VS VT VY W2 WB WE WF WM WN WP WS WY X3* XB XC XE XK XP XQ* XY Y4 YB YN YU ZH no code
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Emirates Airline, EK (known as "Emirates")
Flight listing policy and procedures, flights excluded, check-in time required, through check-in, useful extra information.
- Emirates requires all Standby passengers to have a listing prior to departure. Listings will not be handled by our Contact Centres nor at the Airport/check in desks, but will be actioned by our Interline Listing Application or myIDtravel - as per below conditions.
- - Staff passengers whose tickets have been issued by EK (176 document) via myIDtravel must use the same website for their listings.
- - All other interline staff passengers on Emirates (ie other than those ticketed by EK (176) via myIDtravel), should login to Listing Application. - Complete the data required and submit the application for listing. - Once listed, the interline staff will receive a listed PNR and revalidated ticket by email.
- In order to log in to the above mentioned site, kindly contact your Staff Travel office for the relevant URL or User Name & Password.
- In the event that the above application is unavailable, kindly send your listing requirement to [email protected] 48 hours prior to travel (FYI _ Our weekend is Sat-Sun) To enable your listing we need the following details: - Name of Passeneger/s, Ticket Number, Flights, Dates, Sectors, Employee ID, Date of Hire, Telephone contact. - For children and infant we will need Date of Birth. - Where TSA rules apply, we will require Passport number, nationality place of issue, date of expiry.
Your listing will be initiated and/or completed only if the IET is issued as per the ZEDMIBA SBY IET standards. Do ensure that your PC/Laptop has no Pop-Up blockers or firewall restrictions which may stop you from logging onto the site.
- EK Flight series 4000-7999, 9000-9999 and 2000-2999.
- All flights not operated by EK
- Economy: 20 Kgs and 1 PC
- Business: 30 Kgs and 1 PC
Cabin baggage
- For Baggage Dimensions kindly refer www.emirates.com
- For general information refer www.emirates.com
- Presently for interline staff EK does not haveself-service check-in kiosks (SSCKs).
- For tickets issued via myIDtravel, or when revalidated by EK Listing Application, your ETReceipt will display the check-in time. For further details refer www.emirates.com
- Not applicable for interline standby staff.
- As per ZED Rules.
Multi-Risk Travel insurance
- Not applicable for ZED tickets.
Special service requests
Special meals.
- For firm bookable tickets, request your staff travel centre to use applicable entries.
Seat requests
- For firm bookable tickets, you may use 'Manage Booking' option via emiratesstaff.com.
Unaccompanied minors
- Not applicable to interline staff. Unaccompanied dependents can only travel if they are over 16years old.
Back-up tickets
- EK expect all interline employees to carry back up tickets issued by their employing carrier. EK will not issue ZED tickets for interliners. EK's myidtravel partner airlines can purchase via myIDTravel portals only.
Aircraft configurations
- Refer www.emirates.com
Working with us
Discover what it's like to work with one of the fastest growing groups of companies in the world
Message from our chairman
"Today, with over 170 nationalities we are truly a global organisation with talented people employed from every continent. I am reminded constantly that no matter how many millions we invest in the latest equipment, it is our people that make the difference in terms of results. I look forward to having you in our team and sharing our future success with you as we grow and expand our business globally.”
H.H. Sheikh Ahmed Bin Saeed Al-Maktoum, Chairman of the Emirates Group
Why work with Emirates Group
When you join the Emirates Group, you’ll be working in a fast-paced environment and quickly develop alongside a team of professionals with diverse skills, expertise and knowledge from all over the world. As you grow your career with us, you also enjoy a comprehensive pay and benefits package with lots of opportunities for you to explore the world.
Our culture and diversity
The Emirates Group is just like our home city, Dubai. It’s where people from over 170 countries come together, learn from each other and grow together. The languages and cultures that make up our Group help us innovate and grow our business in exciting ways.
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Our initiatives
We believe in giving back, and we do so in many ways
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Discover Emirates Group Brands
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Emirates is hiring Cabin Crew
If you dream of exploring the world, then this could be the job for you. Find out what it takes to become cabin crew with one of the world’s largest international airlines. Benefits include a tax-free salary and free accommodation in Dubai, one of the world’s most exciting cities.
Who we are looking for
To be considered for Emirates cabin crew you’ll need to be:
Fluent in written and spoken English (additional languages are an advantage) A natural team player with a personality that shines At least 160cm tall and able to reach 212cm high Able to meet the UAE’s employment visa requirements At least 21 years old And have:
At least 1 year of hospitality or customer service experience A minimum of high school (Grade 12) education No visible tattoos while in Emirates cabin crew uniform
Starting Monthly Salary: Grade II (Economy Class)
Your pay is made up of three components: a fixed basic salary, an hourly pay for operated flights and an overseas meal allowance. Basic salaryAED 4,835 / monthFlying PayAED 66.30 / hour based on avg. 80-100 hours / monthAverage monthly PayAED 10,802 / month (~USD 2,940, EUR 2,755 or GBP 2,330)* These are approximate numbers for Grade II (Economy Class)Meal allowances for night stops are credited to the salary in arrears the following month. Hotel accommodation as well as transport to and from the airport is provided by the company.
Concessional travel
Staff travel benefits on Emirates Airline can be availed as per the Staff Travel Manual. Staff travel benefits on other airlines can be availed as per inter-airline agreements/policies.
Accommodation
Furnished accommodation is provided free of charge, including utilities -water, electricity. Two/three colleagues (same gender) share a two/three bedroom apartment and each have their own bedroom but share the kitchen and the living area. Two people may have to share a second bathroom in some three-bedroom apartments. Once probationary period is complete you may request to move to another apartment pending availability. Due to varying rosters of occupants and to ensure security, there are no visitors allowed past 01:00 unless they are Emirates (EK) crew. You may have two family members visit at the same time and stay in your accommodation twice a year for a maximum of 30 days each visit.
View more info & apply
www.emiratesgroupcareers.com/cabin-crew/
Useful Travel links
Airport transfer - Book your Airport Taxi transfer. Worldwide. Easy and enjoyable!
Car Rental Deals - Search and compare Car Deals and save up 70% discount
Cheap Flights - tired of travelling standby? Here you can find the Cheapest Flights all over the world.
Cruise trips - worldwide Cruises with great interline rates
GetYourGuide - Book tours, activities, and attractions anywhere. .
Train tickets - Book train tickets all over Europe. Very Easy to plan your next train adventure!
Travel Insurance - World Nomads have the Best possible Rates on Travel Insurance. Simple and flexible!
- Credit cards
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- View all personal finance
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- View all taxes
You’re our first priority. Every time.
We believe everyone should be able to make financial decisions with confidence. And while our site doesn’t feature every company or financial product available on the market, we’re proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward — and free.
So how do we make money? Our partners compensate us. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Our partners cannot pay us to guarantee favorable reviews of their products or services. Here is a list of our partners .
How to Contact Emirates Customer Service
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Many, or all, of the products featured on this page are from our advertising partners who compensate us when you take certain actions on our website or click to take an action on their website. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .
Nowadays, airlines make it easy for passengers to book flights, check-in and even request refunds without having to interact with another human being. No matter how simple traveling has become, flight cancellations, delayed luggage and placing award booking on hold can still require speaking with a customer service agent.
Here’s how you can contact Emirates customer service should you need assistance before, during and after a trip.
How do I reach Emirates customer service?
Call emirates customer service number.
If you have a question that requires speaking to an airline agent, you can dial the toll-free Emirates U.S. customer service number at 800-777-3999. This phone number is available from 8 a.m. to 11 p.m. Eastern Time.
If you prefer texting over calling, U.S.-based flyers can use a separate number: 888-320-1576. Whether texting or calling, the same business hours apply.
Chat with an agent
To chat, head over to the Emirates' Help and Support page and start a live chat with a customer service representative from there. The chat feature is available in English language only.
Use social media
For more urgent help requiring real-time assistance from airline consultants, feel free to use X (formerly known as Twitter) or Facebook to reach Emirates customer service 24/7.
Located in any time zone, flyers with social media accounts can tweet @EmiratesSupport or send a direct message to Facebook support at any time of day or night. These channels are available in English or Arabic languages.
Visit the Emirates customer service page
Before you reach out to the airline, you might be able to find some information on its website. The Emirates customer service page has various other pages and forms offering information regarding the following topics:
Dubai Connect stopover services.
Canceling or changing a flight.
Managing a booking.
Refund requests.
Travel health.
Baggage inquiries.
Disruption updates.
» Learn more: How to cancel an Emirates flight
How do I reach Emirates Skywards?
The Emirates Skywards loyalty program doesn’t have a separate phone number. You’ll have to dial the standard helpline at 800-777-3999 or use the live chat feature for questions regarding award flights, including placing flights on hold and booking partner awards.
As an Emirates Skywards member looking to redeem miles with FlyDubai, an Emirates’ partner, you have access to special email addresses, which differ based on your elite level in the program.
For redeeming Skywards miles for FlyDubai flights, send an email to the following addresses:
Blue: [email protected] .
Silver: [email protected] .
Gold: [email protected] .
Platinum: [email protected] .
» Learn more: The complete guide to Emirates Skywards
How do I offer feedback or send a complaint to Emirates?
For passengers looking to share their experience with the airline, Emirates offers two options: submit feedback and file a complaint. You can do so by filling out this form . To simplify the process, log in to your Emirates Skywards account, and your personal details will populate in the form.
Keep in mind that this form isn’t useful for upcoming or current travel and it’s best to call the Emirates customer service phone number in those cases.
Does Emirates give refunds for canceled flights?
If your ticket is eligible for a refund, you can ask for it via a designated refund request form .
Change fees due to COVID-19.
Downgrades.
Excess baggage.
Fully unused tickets.
Paid lounge access.
Partially used tickets.
Seat selections.
Skywards miles redemptions.
Visa deposits.
The refunds will be processed according to the fare rules at the time of purchase.
Only tickets purchased directly with Emirates can be refunded through the contact form. This includes tickets booked through an Emirates contact center, an Emirates ticket office or Emirates.com.
If you purchased your ticket through a travel agent, you must contact them directly, unless it’s been more than 24 months since you booked travel.
As usual, per the U.S. Department of Transportation rules, tickets that originate in the United States are eligible for a full refund if you cancel within 24 hours.
Emirates customer service communication recapped
An airline customer service team is one of those things you hope you never need but are glad it’s there to help you in case you have questions or issues about your trip. Although Emirates provides the answers to many common questions online, some inquiries require human attention.
Emirates makes it easy to reach its support team by offering multiple avenues of contact.
How to maximize your rewards
You want a travel credit card that prioritizes what’s important to you. Here are some of the best travel credit cards of 2024 :
Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card
No annual fee: Wells Fargo Autograph℠ Card
Flat-rate travel rewards: Capital One Venture Rewards Credit Card
Bonus travel rewards and high-end perks: Chase Sapphire Reserve®
Luxury perks: The Platinum Card® from American Express
Business travelers: Ink Business Preferred® Credit Card
On a similar note...
![staff travel emirates contact number](https://www.nerdwallet.com/assets/blog/wp-content/uploads/2021/06/email-verification-320x318.png)
Important: Travel advisory – Summer Olympics and Paralympics 2024
- Local Emirates Offices
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IMAGES
VIDEO
COMMENTS
Staff passengers whose tickets have been issued by EK (176 document) via myIDtravel must use the same website for their listings. All other interline staff passengers on Emirates (i.e. other than those ticketed by EK (176) via myIDtravel), should login at isr.emirates.com. Complete the data required and submit the application for listing.
Use this section to find the best way to contact us for the help you need. Important: Suspension of ... +18007773999 +18007773999 Telephone number opens with external call applications Additional notes: TTY (Text Type number) - +18883201576 ... Disrupted travel; Mobile and The Emirates App; Our other products; Preparing to travel; Tools and ...
Emirates - The official website for Emirates staff. Access your group account, secure applications and more.
© 2023 The Emirates Group. All Rights Reserved.
Once you complete one year of service in your current role, you can apply for any available position that you are qualified for within the Emirates Group. Yes, working with Emirates will give you the opportunity to increase your knowledge of various aspects of the airline industry, travel the world, work with people from over 160 nationalities ...
Select the starting day for your calendar. When do I get a credit refund for a request? When does StaffTraveler re-open a request? When do I receive the refund? StaffTraveler is the world's #1 non-rev app. In this knowledge base, you'll find everything you need to know to get the most out of StaffTraveler.
Know the location, working hours and contact details of your nearest local Emirates office.
To enable your listing we need the following details: - Name of Passeneger/s, Ticket Number, Flights, Dates, Sectors, Employee ID, Date of Hire, Telephone contact. - For children and infant we will need Date of Birth. - Where TSA rules apply, we will require Passport number, nationality place of issue, date of expiry.
We love your feedback on StaffTraveler! If you have any questions, suggestions or complaints about the StaffTraveler app, please let us know.
Twitter official page. Reach out to us on the official customer service Twitter channel for Emirates airline. We are here 24/7 to help you in English or Arabic. You can use this section to find the best way to contact us for the help you need.
Hello Hunnies!!!!Staff Travel, Special Tickets, Discounted tickets for friends and family, how does it work? So these might be the most common questions or p...
Refunding a myIDTravel ticket involves two steps: 1. Find your ticket ticket. To initiate a refund, the easiest way is to access the ticket via Your flight list. You can also click on the Manage Bookings & Tickets button and enter your e-ticket number. 2. Refund the ticket. Click the Refund button.
Whatever role you're interested in, you can expect a comprehensive total pay and benefits package tailored to your role and business area. You'll receive a tax-free salary plus a range of lifestyle and travel benefits, including air travel discounts with Emirates, as well as discounts on shopping, entertainment, dining and leisure services with the Emirates Platinum Card.
Know the location, working hours and contact details of your nearest local Emirates office. Important: Travel advisory - Summer Olympics and Paralympics 2024 . Show more. Skip to ... Emirates City Check-in and Travel Store - Dubai. Address. 312 Al Mustaqbal St - Trade Centre - DIFC ...
Concessional travel. Staff travel benefits on Emirates Airline can be availed as per the Staff Travel Manual. Staff travel benefits on other airlines can be availed as per inter-airline agreements/policies. Accommodation. Furnished accommodation is provided free of charge, including utilities -water, electricity.
Call Emirates customer service number. If you have a question that requires speaking to an airline agent, you can dial the toll-free Emirates U.S. customer service number at 800-777-3999. This ...
Staff Travel Voyage is a global provider of concessionary and highly discounted hotel and tour rates exclusively for employees of the travel industry. We deal with almost 2 million employees resident in over 200 countries and therefore unable to offer a telephone reservation/inquiry service. If you have a question please first check our HELP ...
Staff travel is a benefit for (retired) airline employees, travel industry employees, their family members or close friends (often called "buddy passes"). Staff travel tickets can be purchased at a fraction of the costs of a standard ticket, but are only granted if there are unsold seats available. They are used extensively throughout the ...
All staff passengers between 14-16 and travelling alone will be required to complete and carry with them at all times a printed copy of the parental/guardian consent form. The form is available on the Children Travelling Alone pages on ba.com. Staff travel is a non-contractual and discretionary benefit granted at the sole discretion of BA and ...
Feedback or complaints. Use this form to make a complaint or to give us feedback on any of our products and services. We can't respond to requests for help through this form. We're unable to help with your travel plans and upcoming bookings through this form. If you're travelling soon and you need help with a booking, please contact us.
Tech Support 24/7 on 13 88 84. Jetstar Group employees (current and former): Tech Support 24/7 on 1300 732 909 (Option 4) Tech Support can only assist with password resets and unlocks and cannot help with Staff Travel Bookings.
Making staff travel easy and stress-free, like it should be! Qantas staff travel information for your next non-rev flight. Provided by the StaffTraveler community. Notes on: general, baggage, dress code, listing, check-in, refunds, special, embargoes, general phone number, listing phone number, email info, refunds email, website.
Know the location, working hours and contact details of your nearest local Emirates office. Local Emirates Offices | Help | Emirates United Arab Emirates Important: Travel advisory - Summer Olympics and Paralympics 2024