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RACV Travel Insurance Claims
How to make an RACV Travel Insurance Claim
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We'll contact you within 72 hours and may ask for this reference number.
Lodge a claim online
The quickest way to lodge an RACV Travel Insurance claim is by using the online claim lodgement which is available 24/7.
Follow these easy steps to lodge your claim online:
- You will first need to register by utilising the email address you used to purchase your policy
- Once registered you will receive an email to guide you to setup your password
- If you have previously registered a claim just login using your email and password
- Once you have logged in, complete your claim details by answering all sections
- Once submitted, your claim will be assessed with 10 working days and the claims team will let you know if they require any further information/documentation from you.
Please contact the claims team on 1300 207 387 and they will happily take your details to lodge a claim and guide you through the claim process.
Register or login .
Travel alerts and policy documents
Travel alerts.
Think carefully before visiting countries with "Do Not Travel" status, as your RACV Travel Insurance won't cover you for these destinations.
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Review or manage your policy
For full details on how you’re covered, read the RACV Travel Insurance Product Disclosure Statement.
- Find a policy document
- Contact us on 13 13 29
The information provided is general advice only. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations . For copies, visit racv.com.au. Royal Automobile Club of Victoria (RACV) Ltd AR 001243563 is an authorised representative of the issuer and receives commission for each policy sold or renewed. RACV Travel Insurance issued by Tokio Marine & Nichido Fire Insurance Co., Ltd ABN 80 000 438 291 AFSL 246 548. Terms & conditions apply, refer to the PDS.
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How can we help today?
From viewing your policy documents to making a claim, here's how you can manage your travel insurance policy with us..
Amend your existing policy
- Add winter sports cover
- Change or update personal details
- Tell us if your circumstances have changed
- Add friends or family to your policy
- Change the region you're travelling to
Make a claim
It's best to have all the information about what happened to hand before getting in touch, for example the flight number and name of your airline (if it’s relevant).
Cancel your policy
You can access our online cancellation form below. Please have your policy number to hand (you can get this from your documents).
Renew your policy
Before renewing please take the time to read through your renewal invite. Check that the cover is suited to your future travel plans and any personal information is up to date.
- Your cover is suited to your travel plans for the next year
- Your personal information and those of any other individuals on the policy
Planning your next trip?
Our holiday insurance includes single trip, annual multi-trip, family and medical . We cover you for cancellation, medical expenses, and personal belongings. And there are a range of additional travel cover options including winter sports , cruise, and gadget cover . Save 25% if you’ve got RAC Breakdown Cover or RAC Car Insurance.
If you’ve got RAC Breakdown Cover or RAC Car Insurance, you save 25%^ on single trip, annual multi-trip or family policies.
I have a query about my policy
If you have any questions, please check our comprehensive list of FAQs first, as you may get the information you need more quickly. Otherwise, please use our Live Chat.
RACQ Travel Insurance Claims
Lodging your travel insurance claim
Explore the world with RACQ Travel Insurance and know that wherever you are in the world the RACQ emergencies team are there day or night to guide you through the claims process.
When you need help making your travel claim reach out to RACQ online or over the phone.
Start your claim
How to make your travel insurance claim
If you are experiencing an emergency that requires police, fire, or ambulance services, please contact:
- Overseas emergency services nearest to your location.
- Australian emergency services on 000. You will be able to make this call even if your mobile provider doesn’t have network coverage in your location. You can also contact the State Emergency Service on 132 500.
If you’re able to access the internet, and it is safe to do so, please read over your policy documents:
- Certificate of Insurance
- Product Disclosure Statement (PDS) and any applicable Supplementary PDS
These documents will help you understand what you’re covered for and how your claim will be processed.
There are two simple ways you can make your RACQ Travel Insurance claim:
Contact our claims team on 1300 207 371 or +61 2 8055 1696 and we'll guide you through the process. As a courtesy to our policy holders, we accept reverse charges from overseas operators.
The quickest way to make your claim is through our 24/7 online portal. Simply register with the email address you used to buy your policy and we’ll send you a password setup email. Use your new password to log in and provide your claim details. Your claim will be assessed in line with the General Insurance Code of Practice timeframes.
For general customer service, you can:
- Call us on 1300 338 821
- Email us at [email protected]
Interpreting Services
We are pleased to offer assistance in the following ways if you need help understanding any aspect of your travel insurance policy or claim in your language.
Contact our insurer by phone
Our team has access to many languages to assist you directly. Call us on +61 2 8055 1684.
Contact Translating and Interpreting Services
Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They're available over the phone and in person. Book an appointment with TIS , or call them on 131 450. This is a free service.
Things to note
Tokio Marine & Nichido Fire Insurance Co Ltd (ABN 80 000 438 291 AFSL 246 548) is the issuer of RACQ Travel Insurance. The 'RACQ Travel Insurance- Combined Financial Services Guide and Product Disclosure Statement (PDS) and any applicable Supplementary PDS which includes the policy wording. You should consider the PDS in deciding whether to acquire, or to continue to hold the policies. Where it provides financial services in relation to RACQ Travel Insurance (such as financial advice or arranging for the issue of insurance), RACQ Operations Pty Ltd (ABN 80 009 663 414, AR 234978) is acting as an Authorised Representative of the issuer of the insurance, Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291 AFSL 246 548). Any financial advice provided by RACQ Operations Pty Ltd (ABN 80 009 663 414, AR 234978) (RACQ) which is set out above, is general in nature only, and does not take into account your objectives, financial situation or needs. Because of this, you should, before acting on the advice, consider the appropriateness of the advice, having regards to your objectives, financial situation and needs. You should obtain the ''RACQ Travel Insurance- Combined Financial Services Guide and Product Disclosure Statement' and consider it before making a decision about whether to acquire RACQ Travel Insurance. Note that RACQ Travel Insurance benefits are subject to the terms and conditions (including the limits, sub-limits and exclusions) of the insurance policy. Please read the 'RACQ Travel Insurance Combined Financial Services Guide and Product Disclosure Statement (PDS) and any applicable Supplementary PDS carefully to understand what each policy covers.
IMAGES
COMMENTS
You can post your claims documents to: RAC Travel Insurance Claims C/- TMNFA GPO Box 4616 Sydney 2001. ... Please fill out the claim form registration that is required for all claims. Claim Form Registration (PDF 498KB) Now choose the section of the policy you are claiming under: Cancellations Fees & Lost Deposits (PDF 736KB) Delayed Luggage ...
RAC acknowledges and pays respects to the Traditional Custodians throughout Australia. We recognise the continuing connection to land, waters and community. We're here to make the claims process as easy as possible. Claim online 24/7 or find out other ways to claim.
Download and complete this form to make a claim for your RAC travel insurance policy. You will need to provide your policy number, details of the incident, and authorise the release of your personal information for assessment.
RAC Travel Insurance is underwritten by Great Lakes Insurance UK Limited. Great Lakes Insurance UK Limited is a company incorporated in England and Wales with company number 13436330 and whose registered office address is 10 Fenchurch Avenue, London, United Kingdom, EC3M 5BN.
Claims can be lodged either by phone, online or via email lodgement. If lodging by phone or email the applicable claim form will be provided for completion together with details of the documentation that needs to be provided. For details on how to lodge, please visit our How to make a claim page. Was this helpful?
Relax and enjoy your holiday with RAC's premium travel insurance. Provides a wide range of benefits and the highest level of cover. Cover for when you're travelling within Australia. Applies to travel 250km away from residential home. Be prepared against unexpected medical costs, cancellations, lost or damaged luggage, and personal liability ...
Please attach the applicable documentation -. 1. Emergency Exps/Travel Delay Form Jul-15. Original itinerary, invoices & confirmation of any refund/credit on original plans. Additional expenses invoices & receipts. Documentation to support the incident e.g. Police report, medical report, airline statement re delay etc. 2. Emergency Exps ...
RAC Travel Insurance is issued by Tokio Marine & Nichido Fire Insurance Co., Ltd (Tokio Marine & Nichido) ABN 80 000 438 291, AFSL 246548. Its managing agent, Tokio Marine Management (Australasia) Pty. Ltd. ABN 69 004 488 455 (TMMA) is authorised under a binder to act on behalf of Tokio Marine & Nichido to issue its policies and handle and settle claims in relation to those policies, subject ...
2 MEDICAL CLAIM FORM Was the Emergency Assistance team contacted - Y/N Case No, if known - Please list Medical Expenses you wish to claim - Please list each expenses/receipt separately. Name of Dr/Dentist/Hosp/ Pharmacy or other Provider Treatment Received Date of Treatment Amount Charged/ Currency Account Paid Y/N Y/N Y/N Y/N Y/N Y/N Y/N Y/N
If Yes please lodge a claim with your health fund first and then provide evidence of the amount received. Please provide a list of items you wish to claim - Description of items should include - brand name, make, model, type of metal, type of stones in jewellery etc. Description of item Purchased From Purchase Date Purchase Price/ Currency
1 Travel Agent Form Jul-15 Tokio Marine & Nichido Fire Insurance Co., Ltd. ABN 80 000 438 291 Managing Agent in Australia: ... We have received a travel claim from your above client in regards to the cancellation/amendment of their trip booked through your agency.
You can even choose seperate bank accounts for each insurance policy. If you need to change your bank details, you will need to change them on each policy that you want to be using the new bank details for. For example, you can't just change it for a car insurance policy and then expect it to automatically be updated on your home policy.
DELAYED LUGGAGE CLAIM. Claimant Name. Date your flight arrived Time of Arrival. Date your luggage arrived Time of Arrival. Compensation received from Carrier. RAC Travel Insurance Claims, C/- TMNFA GPO Box 4616, Sydney NSW 2001 Tel. 1300 209 352. uClaim No/ Policy NoPlease provide a list of the essential items purchased - must have r.
The quickest way to lodge an RACV Travel Insurance claim is by using the online claim lodgement which is available 24/7. Follow these easy steps to lodge your claim online: You will first need to register by utilising the email address you used to purchase your policy;
You can access our online cancellation form below. Please have your policy number to hand (you can get this from your documents). ... Travel Claim (inc. wedding, winter sports & cruise cover) 01403 289 151. 9am - 5pm Monday to Friday ... RAC Travel Insurance is administered by Hood Travel Limited. 2nd Floor, Dencora Court, Tylers Avenue ...
Please contact our claims team on 1300 209 352 and we'll happily take your details to lodge a claim and guide you through the claim process. Lodge a claim online. The quickest way to lodge a claim on your RAC Travel Insurance policy is using our online claim lodgement which is available 24/7. Follow these easy steps to lodge your claim online:
Things to note. Tokio Marine & Nichido Fire Insurance Co Ltd (ABN 80 000 438 291 AFSL 246 548) is the issuer of RACQ Travel Insurance. The 'RACQ Travel Insurance- Combined Financial Services Guide and Product Disclosure Statement (PDS) and any applicable Supplementary PDS which includes the policy wording. You should consider the PDS in deciding whether to acquire, or to continue to hold the ...
Travel insurance takes out the worry and expense if anything goes wrong with your holiday. If you need urgent medical help or have to cancel your holiday at the last minute, travel insurance can help you get back the costs you'd have to pay out for. This peace of mind lets you to fully enjoy your travels. You'll know that you're covered for ...
you a new travel insurance certificate and schedule. We will remind you of the details of your insurance at least every 12 months. It will give you a chance to check that your policy still meets your needs. The Insurers: Sections 1-6, 8-10 and 12-21 are underwritten by ERGO Travel Insurance Services Ltd (ETI) on
RAC Motoring Services and/or RAC Insurance Ltd in order to process and validate my claim and agree RAC Motoring Service and/or . RAC Insurance Ltd may need to share my details with third parties in order to do so. I have enclosed documents as required in support of my claim. Failure to provide all the relevant information with this claim form ...
Check your policy for the required delay time to get reimbursement. For example, this could be three, five, six or 12 hours, depending on the travel insurance plan. Here, too, check your policy ...
RAC Travel Insurance Policy Wording rac.co.uk. The insurance contract 3 ... Changes in health 8 Words with special meanings 10 Geographical regions of travel 14 Claims conditions 16 Table of Benefits 19 Section 1: Emergency medical and repatriation expenses 22 Section 2: Cancellation 25 ... are confirmed in writing and form part of the Policy.
RAC Travel Insurance (Travel Insurance): 3.5 out of 5 stars from 258 genuine reviews on Australia's largest opinion site ProductReview.com.au. ... Has pictures/videos Destination Claim Made Insurance Cover For Type of Claim Claim Approved. ... Absolutely frustrating. I uploaded all the required documents, filled out all the forms, gave all ...