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• Policy Documentation
• Frequently Asked Questions
• 0343 658 0325

Travel Insurance

Great value travel insurance from your co-op travel.

We have worked hard to ensure that Your Co-op Travel Insurance offers the cover you require,  so all you have to think about is what to pack!

• Important information relating to COVID-19 - Click here to find out more

Annual Multi-trip Travel Insurance

We know how much you like to go on holiday, so make Your Co-Op Travel Annual Multi-trip Travel Insurance your holiday essential.

If you travel more than a couple of times a year, whether it’s a two week all-inclusive holiday, or perhaps the odd weekend away in the UK* or overseas, then a Your Co-op Travel Annual Travel insurance policy could save you pounds!

The best thing about our Annual Multi-trip Travel insurance is that you are not limited to the number of trips that you can take throughout the year.

Your Co-Op Travel annual travel insurance includes:

• Cancellation and Curtailment (Up to £5,000)
• Medical Expenses (Up to £5,000,000)
• Personal Possessions (Up to £1,500)
• Winter Sport & Cruise Cover can be added for an additional premium on our Economy and Premier levels of cover. 
• Winter Sports, Cruise Cover, Golf Cover, Wedding Cover, Business Cover Included free on our Super Cover
• Gadget Cover (Up to £3,000)

Should the worst happen whilst you are away and there is an emergency, then Your Co-op Travel Insurance provides you with a  24hr emergency helpline  for you to contact.

If you’re taking the family, children under 2 will be insured completely free of charge.

As with our other policies, lots of activities are covered as standard on the policy including Snorkelling, Water-Skiing, Cycling, Golf, Fishing, and lots more. For a full list of activities covered under this policy please refer to the Policy Wording .

Make sure you are covered for the whole year now!

Get In Touch

• Branch Finder

Your Co-op Travel Insurance is a trading style of the Midcounties Co-operative Limited. The Midcounties Co-operative Limited is an Appointed Representative of Rock Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority (FCA No. 300317).

Inter Partner Assistance S.A. UK Branch is a Branch of Inter Partner Assistance S.A. (Financial Conduct Authority registration number 202664), which is a Belgian firm authorised by the National Bank of Belgium under number 0487, with a registered head office at 7 Boulevard du Régent, 1000 Brussels. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Inter Partner Assistance S.A. is registered in England with its registered address at 106-118 Station Road, Redhill, RH1 1PR (UK branch registration number: BR000947). Inter Partner Assistance S.A. has a share capital of EUR 130,702,613.

Call us on 01922 234 400

Mon to Fri: 9.00am - 9.00pm, Sat to Sun: 9.00am - 5.00pm

Airline Information

Help & Support

Online check-in links and instructions

It is the responsibility of the customer to complete online check-in and submit any advanced passenger information.

Below you’ll find our most common carriers and instructions on where to find their online-check-in. If the carrier for your booking isn’t listed, please contact us or search yourself using the follow steps:

Airline Website:

• Visit the official website of the airline you're flying with.
• Look for the "Check-in" or "Manage My Booking" section on the website.
• You'll usually find the online check-in option and instructions there.

Mobile App:

• Many airlines offer mobile apps where you can check in online.
• Download the app for your airline and follow the instructions provided.

Additional Tips:

• Check-in usually opens 24-48 hours before your flight departure.
• You'll need your booking reference number and other passenger details to check in online.
• Make sure you have a valid travel document (passport, visa) ready.
• Print your boarding pass if required by the airline or for your own convenience.

Online Check-in link:  https://www.easyjet.com/en/help/booking-and-check-in/check-in

Instructions:

Online check-in opens 30 days before your flight and closes 2 hours before departure.

You will need your booking reference number or registered email address.

You can choose to print your boarding pass, download it to your mobile device, or use the Easyjet app.

Make sure you are familiar with Easyjet's hand baggage restrictions.

Online Check-in link:  https://www.jet2.com/en/login

Check-in opens 28 days before your flight and closes 6 hours before departure.

You will need your booking reference number and the lead passenger's name.

You can print your boarding pass or download it to your mobile device.

Review Jet2's baggage allowance information on their website.

TUI Airlines:

Online Check-in link:  TUI Holidays | Live Happy | tui.co.uk

Online check-in opens 48 hours before your flight and closes 2 hours before departure.

TUI Airlines' baggage allowance varies depending on your destination and booking class. Please check their website for details.

Virgin Atlantic:

Online Check-in link: https://www.virginatlantic.com/PCCOciWeb/findBy

Opens 24 hours before departure and closes 70 minutes before.

Requires booking reference, e-ticket number, or Flying Club number.

Boarding pass options: print, download to mobile, use Virgin Atlantic app.

Check baggage allowance beforehand.

British Airways:

Online Check-in link: https://www.britishairways.com/travel/olcilandingpageauthreq/public/

Online check-in opens 24 hours before your flight and closes 60 minutes before departure.

You can check in using your booking reference number, e-ticket number, or British Airways Executive Club membership number.

You can choose to print your boarding pass, download it to your mobile device, or use the British Airways app.

Be sure to check British Airways' baggage allowance for your specific flight.

Aer Lingus:

Online Check-in link: https://webcheckin.aerlingus.com/html/checkIn/checkin.html

Opens 24 hours before departure and closes 9 hours before.

Requires booking reference number.

Boarding pass options: print, download to mobile Aer Lingus app (recommended).

Check baggage allowance for your specific flight.

Air France:

Online Check-in link: Online check-in Air France

Opens 30 hours before departure and closes 2 hours before.

Requires booking reference number, e-ticket number and flight number

Boarding pass options: print, download to mobile Air France app (recommended).

Blue Islands:

Online Check-in link: Online check-in for Blue Islands flights

Opens 48 hours before departure and closes 3 hours before.

Requires booking reference number and lead passenger's name.

Boarding pass options: print, download to mobile Blue Islands app (recommended).

Online Check-in link: Emirates online check-in | Manage your booking | Emirates

Opens 48 hours before departure and closes 90 minutes before.

Requires booking reference number or e-ticket number.

Boarding pass options: print, download to mobile Emirates app (recommended), collect at kiosk at the airport.

Icelandair:

Online Check-in link: Online check-in | Icelandair

Opens 24 hours before departure and closes 2 hours before.

Boarding pass options: print, download to mobile device (recommended).

KLM Royal Dutch Airlines:

Online Check-in link: Ready to check in? Save time and check in online | KLM - KLM United Kingdom

Opens 30 hours before departure and closes 1 hour before.

Requires booking reference number, e-ticket number, or Flying Blue membership number.

Boarding pass options: print, download to mobile KLM app (recommended).

Co-op Contact Center

Live, personalized help for your members, available 24/7.

Answer the call whenever your members need help with anything from simple account information to loan approval for the car of their dreams — around the clock, after hours or any time you need support.

We can help you meet your members’ expectations for 24/7, always-on service with personalized agent and self-service solutions. Co-op Contact Center provides quality live and interactive voice response (IVR) service that is scalable, compliant, flexible and secure. And because it’s Co-op Solutions, you can feel confident that the service your members receive is consistent with your credit union’s brand promise. Co-op Contact Center is your engine for growth and member satisfaction. You can elevate the service you offer your members while maintaining operational efficiency and your all-important focus on relationships and strategy. Write more loans, increase card usage and be there for your members when they need you most: anytime they call.

Cardholder Services 

Card activity isn’t limited to business hours. Your members want access to account information and assistance at precisely the moment they need it. Our industry-leading service raises the bar on member satisfaction and helps keep your cards top of wallet. Services include: 

• Dispute resolution
• Transaction/detail information
• Account activity
• Travel notifications
• Card maintenance

Member Services

Access for your members anytime, anywhere — without additional staffing or operational costs. Co-op Contact Center Member Services offers complete coverage that gives you the flexibility of off-hour, overflow or full-time programs. Highly skilled agents are equipped to handle a variety of member concerns, including:

• Balance inquiries and transfers
• Transaction histories
• High-level information for loan accounts

Lending Support

Give your members 24/7 access to help with loan applications and services, including instant decision and full underwriting options. We use advanced tools and your customized criteria to create a seamless experience for your members. Strengthen lending operations, approve more loans and grow your revenue. Our Lending offering includes

• Telephone loan processing for auto, boat, watercraft, recreational vehicles and motorcycle loan applications, as well as credit cards and signature loan applications — all with the option for automated decisioning reviewed by a loan analyst
• Internet loan application support using customizable guidelines
• Indirect lending help for members applying through Credit Union Direct Lending (CUDL): your opportunity to attract and capture more indirect loans

What goes into delivering exceptional member care?

Here are a few of the features that add up to the superior service and efficiency that set Co-op Contact Center apart:

• Live agents: Natural, non-scripted, personalized and seamless interactions with credit union members are an extension of your credit union’s brand promise.
• IVR: Immediate automated help for the growing percentage of members who prefer self-service.
• Dedicated toll-free number for your credit union
• Customized member verification process
• Your methods and procedures
• Partnership for the long run:  Co-op Contact Center is more than just a voice on the line. We provide a skill-based career path for agents, with a structured training program and quality monitoring along the way. Our workforce management enables us to forecast and manage call volume, which in turn makes our center a great place to succeed.

Related Resources

Related solutions.

Digital Banking

Enable seamless, secure payments and digital banking for connected members.

Co-op ATM Network

Access to the best-recognized credit union ATM network with over 30,000 ATMs nationwide.

Co-op Shared Branch

Access to the largest credit union branch network, with more than 5,600 locations nationwide.

Engage your members and build a lifetime of loyalty with a differentiated rewards solution.

Announcements and onsales

Artists and events taking place at Co-op Live will be announced as and when confirmed, and not necessarily in order of appearance. You can view our events page to view all upcoming confirmed events. Register to be the first to know when we announce new events and keep a close eye on our social channels and official website. 

Follow us on: Instagram | Twitter | Facebook | LinkedIn | TikTok

We are working with event promoters and organisers across the country to bring the best artists to Co-op Live. We cannot guarantee the appearance of any specific artists, but with over 120 events planned for our first year and more beyond, do register for more information. Keep a close eye on our social channels and official website too. 

We’ll be giving you all the information you need for each individual event on our official website. Our social channels will also let you know when events are going on sale. 

Co-op Members get first in line access to tickets. Existing members can access tickets through the Co-op app, separate to the Co-op Live app. To find out more about Co-op membership, visit their website .

Please see our comprehensive ticketing section for more information on how to book tickets for events at Co-op Live.

Booking Tickets

You can book tickets online by clicking on the 'Book Now' button on the event you wish to attend from our Events page . Please only buy tickets from authorised ticketing agents such as our official ticketing partner, Ticketmaster. All events are listed on the Events page of the official Co-op Live website. 

Accessible tickets will be available to book online through Ticketmaster. For more information on how to buy accessible tickets, head to our designated Accessibility page .

Anyone aged 14 or under must be accompanied by an adult aged 18 or over. Anybody under the age of 16 is not permitted in the standing area. Please note that Co-op Live reserves the right to remove or re-seat, if possible, any child who appears to be under the age of 16 for safety purposes.  

Additional age restrictions may be placed by the event organiser for specific events, so please do check before purchasing a ticket.  

On event days, young visitor writstbands are available from our Fan Services Information Point on Level 1 (opposite Block 112) and Level 3 (behind Block 323) allow easy identification of young people and vulnerable adults, in the event they are separated from their parent / guardian.

Co-op Members get first in line access to tickets. Existing members can access tickets through the Co-op app, separate to the Co-op Live app. To find out more about Co-op membership, visit their website .   

If your event has been changed, you are able to apply for a refund for your tickets from your ticketing provider. Parking will be automatically refunded for events that have moved to another venue.

Catterall vs Prograis, 24 Aug 2024 - cancelled . New Date 26 October 2024. All tickets have been automatically refunded by the ticketing provider. You will need to rebook for the new date. 

Arijit Singh - rescheduled to 22 Sept 2024. All tickets have automatically been moved to the new date, you don't need to do anything. If you can no longer attend the event, please reach out to your ticketing provider for information on how to refund your show ticket.

Keane, 5 May - rescheduled to 19 Oct 2024. If you can no longer attend the event, please reach out to your ticketing provider for information on how to refund your show ticket. If you would like to apply for a parking refund,  fill in this form . 

Olivia Rodrigo, 3 May - Postponed awaiting new date. All parking will be automatically moved to the new date, if you would like to apply for a parking refund please fill in this form for 3 May. We're working hard behind the scenes with the artist and promoter to agree new dates. Once dates have been confirmed all ticket holders will be contacted. We thank you for your patience while we work through this.

Olivia Rodrigo, 4 May - Postponed awaiting new date. All parking will be automatically moved to the new date, if you would like to apply for a parking refund please fill in this form for 4 May. We're working hard behind the scenes with the artist and promoter to agree new dates. Once dates have been confirmed all ticket holders will be contacted. We thank you for your patience while we work through this.

We acknowledge and sincerely apologise for the inconvenience caused for a number of fans. Fans are asked to refer to the terms and conditions on their ticket, and contact their point of purchase for more information.

A ticket limit may be imposed by the event organiser. The ticket limit will always be displayed at the start of the booking process, and is usually applied per person, per method of purchase. Sometimes the ticket limit is extended to a household. Those looking to get around the system by using multiple payment methods or accounts may have their tickets cancelled without notice.

Fees can vary depending on your point of purchase.

Generally, you will pay a service charge and facility fee on each ticket purchased. An order processing fee may be applied to the entire transaction regardless of the number of tickets you are buying.

This fee keeps the venue running, helping us to improve our services and experiences for all fans to Co-op Live.

Ticketmaster will send souvenir tickets to customers by post after the event has taken place.

We have a range of exciting Premium Experiences at Co-op Live, many of which are available on an event-by-event basis. Available upgrades can be purchased at the same time as buying your ticket, and ahead of the event through the Co-op Live app, including levelling up to the exclusive Co-op Backstage Club . The upgrades available may change depending on the event. You can find out more on our Premium Experiences page .

All ticket purchases are non-refundable; however, we have made it easy for you to transfer or exchange your ticket if necessary.  

If you have not booked through Ticketmaster, then please defer to your point of purchase.

Ticket Transfer Tickets purchased through Ticketmaster can be directly transferred to friends or family through the Co-op Live app in the runup to the event. To do this, click ‘Transfer Tickets’ on the ticket menu and follow the instructions. Please note that for some events, ticket transfer may be disabled.  

1. Open the Co-op Live app and sign into your account.

2. Tap My Tickets and select the event.

3. Tap Transfer.

4. Select the tickets you'd like to transfer and tap Transfer To.

5. Enter your recipient's information, including their email address — you could even add a note too.

6. Tap Transfer Ticket.

For guidance on how to transfer tickets through Ticketmaster, visit their help page .

Ticket Exchange

Ticketmaster’s Ticket Exchange is the only resale platform endorsed by Co-op Live. The platform allows fans to sell tickets for face value or less and will appear directly on Ticketmaster.  

For guidance on how to sell tickets through Ticketmaster, visit their help page .

Co-op Live App and Tickets 

You can download the Co-op Live app on IOS App Store here , and on Google Play Store here. Alternatively, please click here to direct you instantly to the correct app store for your device. Please note, the Co-op Membership app is a separate app and will not get you into the venue.

Ticketholders will receive a confirmation e-mail shortly after purchase from their point of purchase. Tickets from Ticketmaster or Seat Unique will then be activated in the Co-op Live app no later than 5 days before the day of the event, so please do not worry if you don’t see the ticket appear in the app straight away. Please ensure that you have the app downloaded, are logged into your account and can see your tickets prior to arriving at the venue.

If you cannot see your tickets, or have booked through a third party ticketing agent, please contact your point of purchase, and follow their instructions on how to access tickets.

If you can see your booking, but the barcode is not yet displayed, the tickets have not been released yet. This will be intentional. If it’s less than 5 days before the event date, please contact your point of purchase.

If you can't see your booking, please defer to your point of purchase.

Fans who have booked with third party ticket agents such as See Tickets, Gigs and Tours or AXS will recieve instructions to find their tickets from their point of purchase.

We encourage all fans to download the Co-op Live app to enhance your in-venue experience.

If you have purchased from Ticketmaster or Seat Unique, your tickets will likely to appear in the app no later than 5 days before the event date, so don’t worry if you can’t see them just yet. If you still don’t have access to your ticket 3 days before the event, please contact your ticketing provider.

Please check the following:

•            Ensure you have downloaded the latest version of the venue app

•            Check that you are logging in using the same email address used to place the order

•            If a typo was made in the email address used when making the booking, this can be resolved by getting in touch with your point of purchase

If you haven't booked through Ticketmaster or Seat Unique, please refer to your point of purchase for your tickets. This can include See Tickets or Gigs and Tours for example.

If tickets are still not appearing on the day of the event, don’t worry, we’re here to help. Please contact your point of purchase.

No. Your mobile ticket includes leading technology with fraud protection, so you won't be able to use screenshots or printouts.  We use SafeTix™, a new and unique barcode that automatically refreshes every few seconds so it cannot be stolen or copied, keeping your tickets safe and secure.

If you have booked tickets through Ticketmaster, official hospitality via Seat Unique or a Premium Experience from a member of the Co-op Live team, your ticket will be available through  the Co-op Live app . The app will also support your in-venue experience, including detailed venue maps, information and updates.

We use innovate SafeTix™ technology to ensure the ticket remains secure. The app will include a dynamic barcode to eliminate fraud or theft. Please note that screenshots of the barcode will not be accepted. Following its first open, the barcode will open without access to an internet connection.

With Ticketmaster SafeTix™, your unique barcode gets you into the venue quickly, automatically refreshing every few seconds to eliminate fraud or theft.

If you can't see the fields to log in on the app, then it may be because you have increased the size of your font on your mobile phone. Please follow the below steps and see if it resolves the issue.

Android Step 1. Launch the Settings app, and then select Display. Step 2. Select Font size and style. Step 3. Change the Font size by dragging the slider left or right. You can find further instructions on Samsung's help page.

Iphone Go to Settings > Display & Brightness, then select Text Size. Drag the slider to select the font size you want. You can find further instructions on apple's help page.

If you are still having an issue, please send feedback via the app. You can also view your tickets on the Ticketmaster app or visit the Fan Services office on event day, the office opens from one hour before general admission doors.

No. The Co-op Membership app is where you will find all your benefits to being a Co-op Member, including access to purchase presale tickets at Co-op Live. You will need to  download the Co-op Live venue app to recieve your tickets and enter the venue.

Getting Here

Co-op Live is located on the Etihad Campus, a short distance from the centre of Manchester.

Co-op Live 1 Sports City Way Etihad Campus Manchester M11 3DU

We ask fans to support Manchester City Council and our goal of becoming net zero carbon, avoiding travelling by car – Co-op Live’s largest emission potential. We are easily accessible by cycle, tram, bus, car and foot via our designated, upgraded step-free walking route.

There is an enhanced journey planner available here.

For live travel updates, check out  Getting to the Co-op Live Arena and follow @beenetwork on X (formerly Twitter). 

For more information, visit the TFGM website .

Co-op Live is a 25-minute walk from the heart of Manchester. From Piccadilly Station, following the blue lampposts for our regenerated, step-free CityLink walking route through Manchester’s Ancoats, New Islington and Holt Town areas.

The route is well lit and includes CCTV and helpers on event days to provide support and directions. Fans are met by interactive experiences, including a host of light and sound installations, busker performances and especially comissioned artwork.

Visit the Bee Active website to take a look at the area around Co-op Live. This includes tram stops for those that would like to combine walking with Metrolink travel. Just type the postcode M11 3DU for the arena and let your phone help guide you on your way.

There are over 500 cycle parking spaces at the Etihad Campus.

Greater Manchester now also offers the option to hire bikes. Through the Beryl app, you can locate and unlock your bike, get from A to B, then safely lock your hired bike up again.

There are two bike hire points near the south-west corner of the Etihad stadium, on Ashton New Road.

To find out more about Manchester's cycle hire scheme that operates in the area, visit the dedicated cycle hire information .

You can take a look at the cycle paths around the Etihad Campus by visiting the interactive map - just scroll in on the area and discover routes to get you to your event. Bag drop will also be available on the Etihad Campus if you need it.

Note, Co-op Live accepts no liability and all bikes are left at their own risk.

Frequent trams run on the Ashton-Eccles line to the Etihad Campus stop , located directly next to the venue. Trams run every 6 minutes from the city centre, and until 01:00 on Fridays and Saturdays.

In order to safely manage crowds post-event, Velopark and Holt Town stops will be closed.

Plan your journey

The integrated tram travel initiative has now ended. Fans are reminded that a valid Metrolink ticket is required for travel across the network.

Free city-centre shuttle buses are available after events at Co-op Live from 20 April - 30 June 2024. 

If you are intending to catch a bus to or from Co-op Live, the following commercial bus services will bring you closest to the venue.

Along Alan Turing Way - a 2-minute walk from the venue 53 - Cheetham Hill - Higher Crumpsall - Old Trafford - Pendleton

Along Ashton New Road - a 10-minute walk from the venue 216 - Piccadilly Gardens - Ashton-under-Lyne - Stalybridge 230 - Piccadilly Gardens - Droylsden - Ashton-under-Lyne 231 - Piccadilly Gardens - Droylsden - Hurst - Ashton-under-Lyne

Along Oldham Road - a 20-minute walk from the venue 83 - Piccadilly Gardens - Failsworth - Oldham - Sholver 84 - Piccadilly Gardens - Hollinwood - Oldham - Lees - Uppermill 181 - Piccadilly Gardens - Chadderton - Royton - Wrens Nest 182 - Piccadilly Gardens - Chadderton - Royton - Wrens Nest

Along Ashton Old Road - a 20-minute walk from the venue 219 - Manchester City Centre - Stalybridge - Hadfield - Glossop

You can see the nearest stops to the ground with the dedicated map .

Journey times could also be impacted due to the increased levels of traffic, so be sure to plan ahead and allow extra time for your travel.

Limited parking is avialable at Co-op Live, and must be pre-booked ahead of the event online here . Only pre-booked parking will be available on event days. Parking will be released up to 4 weeks before the event, and you can book online here . You can find out more on our parking help page .

A residents parking scheme is in place to protect those living near the Etihad Campus, and fans will not be able to drop off, park, or pick up outside of designated areas.

Please use the post code M11 3DU, and follow the signs top Etihad Campus as you get closer.

Congestion on the roads close to the Etihad Campus will start to build from around 2 hours before each gig as event-goers begin to arrive. If you are travelling on the road, we suggest you plan ahead. Here are some suggested times that you should add to your journey on event day:

• Alan Turing Way (both directions): plan an additional 20 minutes into any journey by road.
• Hyde Road (eastbound): expect an additional 15 minutes to be added to your journey.
• Mancunian Way (westbound): plan for an extra 10 minutes of travel time. Please be aware that travel times may vary dependent on a variety of factors including whether it is an evening or weekend event and whether there are other events on the Etihad Campus.

Additional parking is avaliable in Manchester city centre, accessible via the CityLink walking route and public transport. 

There are designated locations to be dropped off at and collected at the end of the event on Edwin Road, highlited in red below; please ensure you use these and share these locations with whoever you are collecting. You can see the location here.

There are a number of train companies in the UK that operate trains to Manchester, including Avanti West Coast, Northern, TransPennine Express, CrossCountry and Transport for Wales. Fans can get to Manchester via the four main train stations:

Manchester Piccadilly: 25-minute walk or 10-minute tram direct to the Etihad Campus.

Manchester Victoria: 45-minute walk or 30-minute tram to the Etihad Campus, changing at Piccadilly Station.

Manchester Oxford Road: 45-minute walk or 12-minute tram from nearby St Peter’s Square to the Etihad Campus.

Manchester Deansgate: 60-minute walk or 15-minute tram direct to the Etihad Campus.

Salford Central: 60-minute walk or 12-minute tram from St Peter’s Square to the Etihad Campus. Note St Peter's Square is a 15-minute walk from Salford Central. 

Ashburys Station: 10-minute walk to the Etihad Campus.

Hackney Carriages will be available from Rowsley Street, to the west of the Etihad Campus, highlighted in red below.

For private hire, designated drop-off and pick-up points are located across the Etihad Campus, dependent on specific events. 

International fans can fly into Manchester Airport from most major international cities, or via a connection from London Heathrow or Gatwick.

There are regular National Rail trains and Metrolink trams into central Manchester from the airport. Further detail on how to access Co-op Live can be found on the Bee Network website .

From 20 April to 30 June 2024, Metrolink tram travel is included with all Co-op Live event tickets.

As well as a vibrant atmosphere, this does mean there will be added footfall across the Campus, and increased demand on local roads and the public transport infrastructure. While we’re making sure everyone is safe and happy, please do plan your travel in advance, and give yourself enough time to get to the event. 

There are likely to be road closures in place around the Etihad Campus for up to twenty minutes after the football has finished, or in some cases longer than this. Please click here for more information and to help you plan your journey to and from the arena.

Stewards will be on hand to help you find the best way to the arena across the Campus and our digital signage will keep you up to date with any additional information you may need. Due to the increased footfall on the Campus, additional security measures will be in place for your safety. Please do follow these and listen to the guidance of our staff. 

Please visit Man City Matchdays Website for more information and to help you plan your journey to and from the arena.

Unless otherwise stated, all main performances at Co-op Live are expected to finish by 23:30. Events in ancillary spaces may continue until 01:00 Sunday - Thursday, and until 02:00 Friday, Saturday and a Sunday before a bank holiday.

We strongly advise that fans plan return travel in advance of arriving at Co-op Live, and in line with operating hours across public transport networks.

In order to safely manage crowds post-event, Velopark and Holt Town tram stops will be closed.

The CityLink walking route will remain staffed up until 00:00 following all main performances at Co-op Live.

Official parking will be available for all events at Co-op Live in Off Street Parking brought to you by Bristol Street Motors. Official Off Street Parking is only available online subject to availability, and can be booked in advance online here . Please note, parking will be made available up to 4 weeks before the show date. We will inform all ticket holders via email once parking is available. Parking will be available on a first-come-first-served basis. You can find all information on our parking help page.

Official parking will be available for all events at Co-op Live in Off Street Parking brought to you by Bristol Street Motors. Official Off Street Parking is only available online subject to availability, and must be booked in advance online here .

Book parking

Please note, parking will be made available up to 4 weeks before the show date. We will inform all ticket holders via email once parking is available. Parking will be available on a first-come-first-served basis.

Official Off Street Parking brought to you by Bristol Street Motors, is located next to the arena on Etihad Campus. Depending on the event, Off Street Parking may be located in Blue or Orange car parks. Parking will be open 4 hours before door time.

The location of available car parks and the number of available spaces will depend on the event and other concurrent activities taking place on the Etihad Campus. Visit our website for more information on how to get to Co-op Live, and follow the signs on arrival.

Official Parking will open 4 hours before General Admission doors, and 3 hours before Premium doors. It will remain open until 2 hours after the event has finished. It is not possible to leave cars overnight.

Official Off Street Parking brought to you by Bristol Street Motors will be charged at £25 per vehicle per event. You can buy parking online here.

Off Street Parking is the name of our Official car parks brought to you by Bristol Street Motors, located next to the arena on Eithad Campus. Depending on the event, Off Street Parking may be located in Blue, or Orange car parks. 

Official Off Street Parking for Co-op Live will be available up to four weeks prior to individual events, and must be pre-booked. Parking available to Co-op Live fans will differ by event, in-line with wider activity taking place on the Etihad Campus. On days when there are multiple events taking place, parking may be limited. Only pre-booked parking will be available on days where events are taking place at both Co-op Live and the Etihad Stadium, and parking will not be available to purchase on arrival. We strongly recommend fans plan ahead.

Any vehicle larger than a standard car parking space will be required to purchase a coach parking spot for £100 per event.

If you have booked parking and are no longer going to the event, please fill in the form from your email, and your parking will be refunded.

Keane, 5 May - Rescheduled to 19 October 2024 . If you would like to apply for a parking refund,  fill in this form.  

Olivia Rodrigo, 3 May - Postponed awaiting new date. All parking will be automatically moved to the new date, if you would like to apply for a parking refund please fill in this form for 3 May.  

Olivia Rodrigo 4 May - Postponed awaiting new date. All parking will be automatically moved to the new date, if you would like to apply for a parking refund please fill in this form for 4 May.  

Coach parking is available at Co-op Live for £100 per event.

Before You Go

There is accommodation across Manchester to suit every budget. Please ask the reception teams or your hosts for information on how to get to the arena from where you are staying. Visit Manchester has more information and to make a trip out of your visit.  

We will always let you know when doors open for each individual event on the event page on our website and on the Co-op Live app. We will also always try to let you know showtimes, however these are not always available and can change at the last minute. We don’t want you to miss out, so please always arrive with plenty of time to get through ticket checks and security once doors are open. For safety reasons we do not share the end time. Curfew for main bowl evening events is 23:00 unless otherwise stated. 

If you’re coming into Co-op Live, you agree to a personal search and an item search. We can remove dangerous items and anything that’s not allowed in the venue. These include:

Food, glass, bottles, cans, plastic bottle tops, alcohol, large umbrellas, lighters, disposable vapes, professional cameras, and recording equipment.  

Please note that although cigarettes and non-disposable vapes are permitted in the venue, they cannot be used.

Other items that are prohibited include:   

Weapons, ammunition, explosives, horns, whistles, drums, fireworks, flagpoles, large umbrellas or any other item which in our reasonable opinion, may cause danger or disruption to any event or to other visitors (regardless of whether such item is illegal or is carried for specific purposes); religious symbols of faith, where certain conditions for entry (policy available on request and/or as otherwise determined within our discretion), are not met.

We also do not permit Laptops, iPads or Go Pro's (or any similar device) into the venue. 

If you need to bring items otherwise banned for medical reasons, please contact us in advance.

Assistance dogs are the only animals allowed in the venue. 

Foldable walking sticks are allowed into the venue, however, are not permitted to be used on the standing floor.

Any changes to the list above on an event-by-event basis will be clearly detailed on the event page. 

The full list of prohibited items can be found in our Terms & Conditions . 

We don’t allow large bags into the venue for security reasons. You will be allowed to take small handbags in with you, as long as they are no larger than A4 in size. We have a one bag per person policy. Backpacks, travel cases, laptop bags and large tote bags are not permitted inside the venue.

There will be limited bag storage on site, priced from £15. This facility is located in the Offical Orange Car Park on the Etihad Campus. Highlighted in red below.

Co-op Live uses a frictionless security screening that detects prohibited items without you needing to empty your pockets.  

Our screening is simple; please follow these 6 steps to make it as efficient as possible: 

• Finish up any food and drink before you enter Co-op Live as you’re not allowed to take these in with you.
• Head to the entrance that is stated on your ticket.
• Open your app and have your tickets ready for scanning.
• Keep your small bag and coats on your person. There is no need to take items from your pockets, unless instructed to by our security team.
• Simply pass through the screening system when asked by one of the team.
• You may be required to undergo a further search; you’ll be instructed to head to the nearest search table if required.

No, but we have a number of food and drink outlets at Co-op Live including bars, restaurants and lounges catering to all tastes and diets. All food and drink items will carry full ingredients lists and be clearly labelled with allergens to ensure those with food allergies can access the information they need easily.

If you need to bring anything from outside because of special dietary or medical requirements, please  contact us in advance of your visit and speak to staff at the door on arrival.

We will be using unbranded, reusable cups onsite through the ONE Planet ONE Chance Reusable Cup System. Please return your cups to the specific return points so they can be washed and used again. You will be in with a chance to win great prizes every time you return a cup! We offer a bottle and baby food warming service for all parents who require it. Please visit the team in one of the food outlets who will be more than happy to help. 

In most cases, you can use your phone to capture the action, but professional cameras, video recording or any other form of recording equipment is strictly prohibited. There may be some occasions when the artist or event organiser asks fans to lock away their phones too. In that case, we will always let you know in advance on the event page and in the run-up to the event. 

We still want you to have a great time, so please let us know by contacting us in advance if you can no longer safely stand so we can try to find an alternative location for you to enjoy the event. To avoid any safety issues, we don’t allow people using crutches or walking aids onto the standing floor.  

Co-op Live is a cashless venue. All payments must be made by contactless, card, we also accept Apple and Google Pay. 

Fan Services are our information Points located around the venue.

The Fan Services Ticket Office is located outside on Level 1 opposite the canal, if you have any queries with your tickets or app, please head to this office before trying to enter the venue.

Inside the venue, if you need any support, there are 2 Fan Services locations on Level 1 (opposite Block 112) and Level 3 (behind Block 323). Our team will be on hand to support you with any queries you may have.

With 32 food and drink concessions, including bars, premium restaurants, lounges, and club spaces, there’s plenty of food and drink available, plus official merchandise from the event.

There will be official merchandise on Level 0, Level 1, Level 2 and Level 3.

Co-op Live supports Challenge 25, so do bring ID with you to make sure you aren’t disappointed if you plan on drinking alcohol. Please be drink aware and look after yourself and those around you. Note that Co-op Live is a cashless venue, and we’ll only accept contactless or card payments.

We don’t want you to miss out, so we strongly advise you arrive as close to the advertised door time as you can. There’s plenty to do inside Co-op Live before the event starts.  

For your own safety, we do not allow fans to arrive early to queue or camp outside. We ask that fans arrive no earlier than 09:00 on the day of the event, and as close to the doors open time as possible for safety reasons. We do not issue numbered wristbands for the purpose of reserving a space in the queue. You will be allowed into Co-op Live when the doors open. You will then enter in queue order. 

We will always let you know when doors open for each individual event on the event page. We will also always try to let you know showtimes, however these are not always available and can change at the last minute. We don’t want you to miss out, so please always arrive with plenty of time to get through ticket checks and security once doors are open. For safety reasons we do not share the end time. Curfew for evening events is 23:00 unless otherwise stated. 

Yes, we want you to have a good time and to enjoy yourself. That said, please be mindful of people around you, and don’t stand on seats or block walkways, stairways or aisles. To keep everyone safe, please don’t climb, crowd surf or mosh either. We love our fans, and we strongly encourage you to be considerate and look after each other. 

No. We want you to enjoy yourself, and we care about the safety and wellbeing of everyone at the event. Crowd surfing and moshing can lead to serious injury to you and fellow fans. Staff may ask you to leave the venue without a refund if you do crowd surf or mosh. 

We’re always here to help. If you have any questions or issues in the venue, please speak to one of our team at the Fan Information Points or around the venue. We’re often able to help in the moment and would strongly recommend you speak to somebody rather than raising the issue after the event. Although we love engaging with fans on social media, we can’t always deal with issues raised there at the right time.  

Live shows often include special effects, including pyro, lasers and strobe lighting. Although we do our best to find out in advance, we can’t always let you know before the event if this is the case. Please speak to a member of staff on arrival if you are concerned about possible special effects or contact us in advance for more information where possible.  

We’ve made sure that Co-op Live is about more than the show. With a range of bars, restaurants and lounges, there’s plenty of food and drink available, plus official merchandise from the event. Co-op Live supports Challenge 25, so do bring ID with you to make sure you aren’t disappointed if you plan on drinking alcohol. Please be drink aware and look after yourself and those around you. Co-op Live is mostly a cashless venue, and we’ll only accept contactless or card payments, unless you are purchasing merchandise, where cash payments are allowed.  

Your safety and security are at the forefront of everything we do. Our designated security team are on hand to ensure your visit to Co-op Live is as it should be. When visiting Co-op Live, please leave plenty of time to pass through our enhanced security checks and cooperate with our staff as they carry out important work to keep us all safe.

We have comprehensive procedures in place for every type of incident, meeting regularly and working extensively with local police and other authorities. We encourage anyone attending our events to report any suspicious activity to our security staff immediately. To understand more about how we are keeping you safe, visit our Safety page .

Yes, please speak to a steward in the venue who will be able to provide access to our multi-faith prayer room.  

No, readmission is not permitted at Co-op Live.  

Yes, Wi-Fi is available throughout the venue.  

Unfortunately, we can’t make this happen, but some events include meet and greet packages as part of the ticket options. Do check this out when purchasing your tickets. 

Co-op Live is a no smoking venue, including all e-cigarettes and vapes. If you’re coming to an event, you can’t leave and re-enter once you’ve gone through the ticket check. 

During an event, we have Fan Services Information Points located on Level 1 (opposite Block 112) and Level 3 (behind Block 323). Our team will be on hand to support you with any queries you may have. Following an event please fill in our lost property form below, if your item is found someone will be in touch to arrange a collection. Please note, all unclaimed lost property is stored for a maximum of 2 weeks.

Lost Property Form

Yes – there are defibrillators outside all four main entrances of the arena, outside the three first aid rooms and in the bars on Levels 2,3 and 4.

We have Fan Services Information Points located on Level 1 (opposite Block 112) and Level 3 (behind Block 323). Our team will be on hand to support you with any queries you may have including:

• Answering any questions
• Supplying ear defenders (subject to a fee and availability)
• Supplying Young Visitor Wristbands
• Managing Lost and Found Items

The Smirnoff Bar located on Canalsie opens 90 minutes before an event.

The nearest toilet facilities are North-East of the Etihad Stadium.

Accessibility

To book accessible tickets online please follow the below instructions.   - Please visit cooplive.com and select the event. - Use ‘Book Now’ button on the event you wish to attend. - Please make sure you select the ‘All Ticket Types’ button and highlight either wheelchair access, ambulant, visual/hearing impaired or as appropriate from the drop-down menu - Please note that the Accessible Symbol Imageis used for a number of access requirements. Make sure that you read the description thoroughly to ensure you are booking the appropriate tickets.  - Personal assistance/companion tickets are for accessible customers who require assistance during their visit, therefore the position next to the accessible ticket must be chosen when booking (where this is an option) and all tickets must be purchased in one transaction.  - Free personal assistance cannot be added after the booking has been made but you can swap a full price ticket for a companion (if eligible, please contact Ticketmaster to do so).  - Once your booking is completed – you will then be emailed with the instructions on how to register to the Ticketmaster Access Scheme. However we advise doing it in advance here: Ticketmaster Accessibility Form

Please note that Ticketmaster’s accessibility tickets prioritise those with access requirements and their personal assistance. This is to ensure that people with accessibility requirements are accommodated. Ticketmaster will hold a variety of accessible seating and availability will be subject to demand at the time of your booking.

If you are unable to book through Ticketmaster, please use the Accessibility Request Form to contact the venue directly . Please note tickets are not guaranteed and are subject to availability.

When purchasing accessible tickets, including a free essential companion ticket, you will be asked to provide proof of eligibility. You will be contacted directly by Ticketmaster after purchasing accessible tickets, ensuring that tickets are allocated correctly, and the system is not misused.

To apply for the essential companion or for more information regarding eligibility to the accessible scheme please visit the Ticketmaster Accessibility Form .

Below is a list of documents Ticketmaster may accept when considering allocating a complimentary ticket: · PIP (Personal Independence Payment · DLA · Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist · Carer's allowance · A Nimbus Access Card with the +1 symbol. Visit the Access Card page for more information. · Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse · War Pensions Mobility allowance · Blind or partially sighted registration certificate (BD8 or CVI certificate) · A personal letter from the GP, community nurse or social worker · Benefit award letters · Copy of a blue badge (we would need to see both sides)

Entrance B is the venue’s dedicated accessible entrance.

All entrances into the venue are step-free except entrance C which involves approximately 12 steps to access this entrance.

Complementary accessible parking is available at Co-op Live, and must be reserved in advance. You can book parking online here up to a month before the show date.

Please choose your event and book accessible blue badge parking here . You will need to provide a blue badge number and vehicle registration when making a selection. Parking opens up to a month before the show date, subject to availability.

Accessible parking is free of charge when providing a blue badge number and vehicle registration. You can book parking online here, parking will be available to book up to a month before the show date.

If you are experiencing any issues in booking accessible tickets please contact Ticketmaster .

If you require extra assistance and are unable to book online, please contact the venue directly .

Wheelchair accessible platforms and seating are available on every level throughout the venue to ensure variety and choice for all our fans.

All accessible seating (including wheelchair access platforms) may vary depending on the show layout.

Entrance B is a dedicated accessible entrance with direct access onto the step-free Level 0 wheelchair accessible platform.

Note that access to floor seated tickets is not step-free. Access to the event floor requires 4 steps.

Seats in floor blocks D1 and D2 are then accessed via 3 steps, followed by 2 steps per row.

Step-free wheelchair access platforms are located on row 24 on blocks 102,103,104,105, 106,107,108,109,110,111,112,113 and 114.

Ambulant seating is also available on row 24, and will require 2 steps to access.

Visual impairment, hearing impairment and non-step free access seating (including some ambulant seating) are available throughout the venue clearly marked on Ticketmaster when booking tickets.

Our designated accessible platforms on Level 03 are currently unavailable. If you require step-free access, please contact the access team in advance prior to booking tickets on Level 03.

All blocks within level 3 do have handrails. Please note the handrails are not continuous, and there are 3 steps per row.

To protect everyone’s health and safety, any mobility aids are not allowed on the standing floor. This includes walking sticks, canes, and wheelchairs. Accessible platforms are available across all levels at Co-op Live, and we will always do our best to facilitate any last minute relocation requests.

Yes, we do. Please contact us to request this with one of our team in advance of the event. 

Yes. If you have booked Official Off Street Parking brought to you by Bristol Street Motors and need to change any details, please email us at [email protected] and your request will be dealt with.

Co-op Live offers a pushing and chaperone service from our ‘access point’, located close to Blue Badge Parking, to your seat. This service is open to anyone who needs additional support and is offered on a first come first served basis; this means wait times may vary. This service is not bookable. 

All concourse levels within the venue can be accessed step-free. Four publicly accessible lifts will transport fans to all levels.

Venue and safety staff are available to guide and support where necessary.

Accessible toilets are located throughout the venue. The venue has accessible toilets on

Level 00, Level 01, Level 02 and Level 03. These are marked on maps both inside the venue and on the Co-op Live app.

Accessible toilets are accessed via a Radar Key. If you require assistance accessing the toilets please speak to a member of staff on the night of the event.

The venue also has gender-neutral toilets available located on level 00, level 02 and level 03. These are marked on the maps both inside the venue and on the Co-op Live app.

The venue includes two fully accessible changing places facilities. These are in The Street on Level 00 and on the Level 01 Concourse opposite Block 114. Access is available via radar key. The toilet includes an adjustable changing bench, a hoist, and space for up to two personal assistants. 

All our bars, restaurants and lounges can be accessed step-free and include lowered counters for accessible ordering. 

Venue and safety staff are available support where necessary.

Assistance Dogs UK - ADUK registered assistance dogs are welcome at the venue. However, we recognise that not all assistance dogs are registered with Assistance Dogs UK Members and assistance dogs can be trained by their owners. We allow access to assistance dogs who are not formally trained by Assistance Dogs UK as long as they meet the Equalities and Human Rights Commission’s definition of an assistance dog.

This means your dog needs to have been trained:

• Not to wander around the premises or approach other customers.

• To only go to the toilet on command in a designated area of the event.

• To sit or lie quietly next to their owner.

Due to the crowded nature of our events and the low lighting conditions customers can experience, we request that your assistance dog wears a high vis jacket, even if they do not usually do so. This request is to ensure we meet customers’ access requirements while ensuring we also fulfil our legal obligation to provide a safe environment for all customers.

Event staff will be available to look after your assistance dog to allow you to fully enjoy the show. Please let us know in advance by contacting us  if you are bringing your assistance dog to the venue or if you have any questions.

Please note that on rare occasions, we may need to relocate you to a more suitable seat should you wish to remain with your assistance dog.

The venue has a fully accessible hearing loop that can be accessed from anywhere within the venue bowl.

Hearing loops can be loaned from Fan Services on Level 1.

If you require more information, please contact the venue directly .

Although we don’t normally allow fans to bring supplies into the venue with them, we welcome fans who need to bring medical supplies, equipment or food and drink to manage medical conditions. Please contact us  in advance should this be the case, providing as much detail as possible, including your seat number or ticket type so we can ensure the event teams are aware. A medical team will be available at each event.

Please note that on rare occasions, we may need to relocate you to a more suitable seat depending on the equipment you require to bring into the venue.

If you require British Sign Language (BSL) interpreter, audio description or any other assisted performance, please contact the venue directly at least four weeks in advance of the event.

Events are likely to include special effects including strobe and flashing lights, smoke, haze, and pyrotechnics. Any effects being used in the performance will be displayed at all entry points to Co-op Live and the seating bowl. Please speak to a member of staff on arrival should this be a cause for concern or contact us in advance for more information where possible.  

Baby changing facilities are available throughout the venue. These can be accessed within the general WC blocks throughout the venue as well as in the following locations:

• Level 00 – The Street
• Level 01 – Outside Block 101 and 113

Our emergency systems include both visual and audible warnings. Assistance will be provided and where necessary fans will be guided to a safe space or refuge for evacuation, including the use of evacuation lifts. Evacuation routes are signed throughout the venue. 

Sustainability

Co-op Live has a vision to be the most sustainable arena in Europe, with the building designed with sustainability at its core. Putting people and the planet first is our priority in everything we do and at Co-op Live we’re committed to doing more to use less. We have many measures in place which support our vision and Manchester City Council’s goal of net zero carbon by 2038.

To find out more about everything we are doing in this space, visit our designated Sustainability page . 

We pride ourselves as being a world class venue, done the right way. We’re working with local suppliers, contractors, and employing most of our staff from Greater Manchester and nearby towns.  

To find out more about our work with and support for the local community, visit our designated Community page .  

Recieveing our residetns newsletter is easy. Simply subscribe to our email newsletters online here.

Be sure to add your post code and if you're in the catchement area, you will be automatically added to the email list. Emails are sent once a month.

About Co-op Live

Co-op Live is a joint venture between Oak View Group (OVG) and City Football Group (CFG). We are proud to be working with Manchester institutions Co-op as our naming rights partner. Additional investors include global superstar Harry Styles.  

Our doors will open to our fans in April 2024.

We’re busy expanding our team at Co-op Live to deliver an exceptional live entertainment experience to our fans. To find out more, and to see all our casual and permanent vacancies, please visit our designated Jobs page .

HAVE A QUESTION?

If you require more information or assistance, get in touch by filling our Fan Support form.

Fan Support Form

If you're searching for lost property, please fill in our lost property form, if your item is found we will be in touch.

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• East of England Co-op offers £100k to local community groups
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• East of England Co-op Sourced Locally Awards winners crowned
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• Over £100,000 in grants from the East of England Co-op’s Community Cares Fund awarded to 30 organisa
• Over £200,000 in grants available to organisations in East Anglia through East of England Co-op’s Co
• Over £44,500 donated to foodbanks and 17,500 people supported at local warm hubs: the East of Englan
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• Local food fortnight generates over £900,000 for the regional economy
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• Unique afternoon tea secures votes for Essex producers
• Vote opens for food fans to choose new sausage flavour
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• Work on restaurant and retail destination underway
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• Working together to tackle anti-social behaviour
• Serve up a Wimbledon classic with Sipsmith London Dry Gin
• Celebrate Wimbledon with an ace Pimm's Recipe
• Let Your Creative Side Shine with Rock Paper Scissors
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• How the rising cost-of-living is affecting people with disabilities in Waveney
• Cost of school uniforms impacting young carers in Great Yarmouth
• Understanding how to make healthy choices has never been more important
• Emmaus Suffolk: Supporting vulnerable people in Ipswich
• Firstsite: Helping Families in Need in Colchester
• Supporting You this Summer: Stress, Sleep & Current Affairs
• NR5 Community Hub: Reconnecting Communities in Norwich
• How to be the perfect guest this Easter
• Be the perfect Easter guest and make the ultimate traybake cake!
• How to be the perfect host this Easter
• 3 great ways to entertain the kids this Easter
• Age Well East: Reuniting Communities   
• Nelson’s Journey: Bringing back smiles for bereaved children in Norfolk  
• The Amazing Things You've Done
• The Mix: Empowering Young People in Suffolk
• Celebrate Pancake Day 2021 with an indulgent sweet topping
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• A Smaller Christmas
• Get help to buy fruit, veg and milk with Healthy Start vouchers
• Have you got eyes on the pies?
• Have yourself a delicious, waste-free Christmas: top tips from one of our local potato suppliers
• Have yourself a delicious, waste-free Christmas: top tips from one of our Norfolk sprout suppliers
• How to make a scaled-down Christmas special?
• Keeping our communities litter-free
• Rock around the Christmas tree

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