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Opiniones 4,3.

95.613 en total

5 estrellas

4 estrellas

3 estrellas

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La mejor App tiene buenas cosas y…

La mejor App tiene buenas cosas y llegan súper rápido y es de buena calidad la recomiendo mucho

Fecha de la experiencia : 10 de mayo de 2023

Respuesta de TravelUp

Good morning, Thank you for acknowledging our service. Team Customer Relations.

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Fecha de la experiencia : 19 de abril de 2024

Good morning, Ceri Jones, Thank you for your 4-star rating. We would be glad and appreciate if you leave your comments related to the products & services we deal. Regards, TravelUp

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Fecha de la experiencia : 08 de noviembre de 2022

Good morning, Thank you for acknowledging our service. Kind Regards TravelUp Team

simples....

Fecha de la experiencia : 07 de febrero de 2024

Good morning Faizal, Thank you so much for giving us 4 stars! We appreciate your valuable time. Regards TravelUp

Terrible! Cancelaron mi vuelo y los de mi flia faltando 4 días para el viaje. No nos han dado opciones de rebooking y solo dieron opciones de dar un bono y reintegrar dinero, para lo cual tenemos que pagar 50Euros y esperar de 4 a 6 semanas según ellos pero se que puede demorar mucho más. Aun no sabemos que vamos a hacer!!! Nada recomendable!!!

Fecha de la experiencia : 06 de mayo de 2023

Good morning, Thank you for notifying your concern to us and sharing the essential details of your booking. We profusely apologize for the inconvenience caused you. Your feedback is hugely important to us. We have made note of your feedback and shall share this with our designated team, working close to such concerns. However, we will request you to kindly communicate through us in English as we entertain our queries in English only. If you are looking to discuss things further, we request you to kindly get in touch with our team on 0118 955 6400 or 0203 771 3074, readily available to help and guide you or alternatively, email us your concern at [email protected]. Team Customer Relations.

Excelente resultado a mi búsqueda de vuelo, muchas gracias

Fecha de la experiencia : 04 de octubre de 2022

Good afternoon, Thank you for your ecstatic feedback. We are spectacularly glad to make your travel arrangement more feasible yet worthwhile. Kind Regards TravelUp Team

Después de haber pagado con mucha…

Después de haber pagado con mucha antelación en el hotel nos cobraron más dinero y hubo que pagar.

Fecha de la experiencia : 10 de septiembre de 2023

Estimado Cliente Lamentamos profundamente escuchar sobre su experiencia con respecto al cobro adicional en el hotel. Entendemos lo frustrante que puede ser enfrentar costos inesperados, especialmente después de haber hecho un pago anticipado. Nos gustaría investigar este asunto con urgencia para comprender mejor lo que sucedió y cómo podemos resolverlo a su satisfacción. Le agradeceríamos si pudiera proporcionarnos más detalles sobre su reserva para que podamos abordar esto adecuadamente. Por favor, comuníquese con nuestro equipo de servicio al cliente para que podamos actuar rápidamente. Apreciamos su paciencia y comprensión mientras trabajamos para rectificar esta situación. Gracias por hacernos saber sobre esto y por darnos la oportunidad de hacerlo bien. Saludos cordiales, TravelUp

esta muy bien la pagina clara y precisa

la pagina es clara y precisa en las reservaciones queda verificar si se cumple toda la reservacion para el dia del viaje

Fecha de la experiencia : 07 de marzo de 2018

I don't know

No NO NOvserrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

Fecha de la experiencia : 01 de febrero de 2016

ME EQUIVOQUE AL PONER MI CORREO Y NO ME…

ME EQUIVOQUE AL PONER MI CORREO Y NO ME CONTESTAN LOS CORREOS PARA ARREGLARLO. Y NO PUEDO RECIBIR LA INFORMACION DE MI RESERVA. Y LOS TELEFONOS QUE PONEN NO FUNCIONAN.

Fecha de la experiencia : 15 de mayo de 2022

Good morning, Thank you for your review. If you require any further assistance with your booking please call us on either 0118 955 6400 or 0203 771 3074. If you cannot wait on the line to speak to our admin team, please email us at [email protected]. Kind Regards TravelUp Team

excelente muy buena informacion

Fecha de la experiencia : 24 de julio de 2022

Good afternoon, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Kind Regards TravelUp Team

Practico para comprar tus pasajes

Practico para comprar tus pasajes. que buen servicio

Fecha de la experiencia : 13 de diciembre de 2018

easy to book! very good, muchas gracias

Fecha de la experiencia : 02 de mayo de 2016

excelente es muy facil gracias

Fecha de la experiencia : 27 de septiembre de 2021

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Fecha de la experiencia : 01 de enero de 2024

Good morning Doreen, Thank you so much for giving us 5 stars! We appreciate your valuable time. Regards TravelUp,

me gusta esta agencia por sus precios

Fecha de la experiencia : 14 de diciembre de 2013

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Fecha de la experiencia : 07 de agosto de 2022

Good morning, Thank you so much for this great 5-star review. We really appreciate your business and helping to spread the word about us. Kind Regards TravelUp Team

Recomendación

Excelente, lo recomiendo!

Fecha de la experiencia : 16 de agosto de 2017

Todavía no se si he conseguido.

Fecha de la experiencia : 05 de julio de 2018

Good Hen Hao Tres Bien

Fecha de la experiencia : 14 de septiembre de 2018

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Unsolicited - verified purchase, solicited - verified purchase.

TravelUp has a rating of 4.4 stars from 9,200 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention great price, easy process, and cancellation policy. TravelUp ranks 4th among Discount Travel sites.

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“Great”

Great. Always find the best price at Travel Up with clear descriptions of how many and what kind of beds are in each room!

“Sad to say I would never use them again”

Sad to say I would never use them again. I had to change the date within 72 hours because of a work meeting. When I tried to rebook our hotel, the price was now $900+ more for the same 7 days. I checked directly with the hotel and their rate was $560 less than Travel Up. I told Jacob to match it or cancel it. After a few more blah blah emails from Jacob, I finally got canceled. A rip off and not at all a nice experience.

Reviews (9,200)

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From the business

We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff! You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think. Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free. But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region. We’ve upped our travel game, up yours! At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with. We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.

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Business History

We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday.

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TravelUp   Reviews

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Reviews 4.3.

95,613 total

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I managed to get the flight timings…

I managed to get the flight timings required at a great price.

Date of experience : June 01, 2024

Reply from TravelUp

Good evening, Mr. Galvin, Thank you for your 5-star review! We're delighted to hear that you were able to get the flight timings you needed at a great price. Your satisfaction is our priority, and we're glad we could meet your expectations. If you have any other travel needs in the future, we look forward to assisting you again. Safe travels! Regards, TravelUp.

straightforward

Easy to follow

Date of experience : June 11, 2024

Easy and price match skyscanner

Good price, match skyscanner, quick and easy to book

Date of experience : June 05, 2024

Good evening, Ms. Roth. Thank you for your excellent 5-star review! We're thrilled to hear that you found our prices competitive and that our booking process was quick and easy. Ensuring affordability and convenience for our customers is a top priority, and we're delighted that we met your expectations in these areas. If you have any further feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again! Best regards, TravelUp.

No flight booked!

I booked with travel up in November, for a flight on March 30th. There were several “schedule changes” leading to me not having a seat on my flight just two weeks before I was due to go on my trip! I had received e-ticket confirmation, yet when I emailed 2 weeks before my flight to ask how I could check in (I needed an AirNZ reference number which I didn’t have), I was told there was no space on the flight. I asked them 3 times to find an alternative flight for me that would arrive the same day, but they could not. They said they could reimburse me 90%, so I went ahead and booked with a different company. However, when I pursued the refund - they told me there were now flights available for my selected date, so I was no longer eligible for the refund. This was 4 days before my trip. I spent HOURS on the phone to customer services, who were incompetent to say the least. Eventually I got through to a manager who told me a waiver might be able to be granted, and 4 days into my holiday, I got my refund. Though an OK outcome, I still lost over £100 for Travel Ups error. The company caused me an incredibly stressful few weeks leading up to my trip.

Date of experience : March 29, 2024

Good afternoon, Emily. We are truly sorry for the inconvenience and stress you experienced leading up to your trip. Your situation was indeed unfortunate, and we deeply regret any distress it may have caused. There were multiple schedule changes made by the airlines shortly after you booked your flight. As one of our representatives explained, rebooking passengers under such circumstances requires obtaining a waiver code from the airlines. We approached the airlines multiple times, but due to the Easter holidays, they were short-staffed, which regrettably caused delays in securing an alternative solution. We sincerely apologise for this delay. Regarding your claim that our incompetence cost you £100, we would like to clarify that we pursued a refund from the airlines and did our best to recover the full amount for you. However, some parts of the ticket are non-refundable, which is beyond our control. Additionally, as clearly stated in our terms and conditions, an administrative fee is applied whenever a refund is processed. While we are relieved that you eventually received a refund, we acknowledge the frustration and inconvenience you faced. Your feedback is important to us, and we are committed to improving our processes to prevent such issues in the future. Thank you for bringing this to our attention, and we apologise once again for the distress caused. Best regards, TravelUp.

Great portal for booking air ticket!!

Date of experience : May 06, 2024

Good evening, Mr. Raseli. Thank you for your fantastic 5-star review! We're thrilled to hear that you found our portal great for booking air tickets. Providing a user-friendly and efficient booking experience is our goal, and we're delighted that you had a positive experience with us. If you have any further feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again! Best regards, TravelUp.

Travel up always has the best deals.

Date of experience : June 10, 2024

Good evening, Mr. Perez. Thank you so much for your wonderful 5-star review! We're thrilled to hear that you've consistently found the best deals with TravelUp. Providing our customers with unbeatable deals and exceptional value is at the heart of what we do. We're dedicated to ensuring that you have access to a wide range of options at the most competitive prices, so you can enjoy amazing travel experiences without breaking the bank. If there's anything else we can do to enhance your travel planning or if you have any questions about future bookings, please don't hesitate to reach out. We're here to make your travel dreams a reality! Thank you again for choosing TravelUp, and we look forward to helping you find more incredible deals in the future! Best regards, TravelUp.

good price, easy to use

easy to use, good price used before

Good evening, Nicholas. Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our platform easy to use, and that you were satisfied with the price you received. Providing a user-friendly experience and offering competitive prices are key priorities for us at TravelUp, and we're delighted that we could meet your expectations. We appreciate your continued support and loyalty as a returning customer. If there's anything else we can assist you with or if you have any questions about future bookings, please don't hesitate to reach out. We're here to make your travel experiences as enjoyable and stress-free as possible. Thank you again for choosing TravelUp, and we look forward to serving you again in the future! Best regards, TravelUp.

You charged me £14.73 for a business…

You charged me £14.73 for a business debit card. Without first requesting if I was okay with it. This is daylight robbery.

Date of experience : December 07, 2023

Good evening, Emmanuel, Please accept our apology for the inconvenience caused. Please be notified the card transaction fees are imposed by the financial institutions and are only applicable on business or specific cards. At the time of booking, before you proceed with the payment, dropdowns were displayed along with the percentage of fee deduction, so you can choose the type of card accordingly. The banking system we use has identified the transaction as a company/cooperate /commercial card. Unfortunately, we cannot refund the charge as the banking system has recongised the transaction as related to a business. Once the payment is submitted, the different mode of payment cannot be modified, and it is always the card holder’s responsibility to select the card wisely. Thank you for your co-operation. Regards, TravelUp

The service was great!

Good evening, Mr. Okoya, We are grateful and do appreciate you taking the time to share your 5* reviews with us. We are glad you enjoyed our services seamlessly. Thank you for your compliment. Have a great day ahead. Regards, TravelUp

Quick Booking, Good Price

Great Price, Quick Booking

Good evening, Carole. Thank you for your fantastic 5-star review! We're delighted to hear that you found the booking process quick and the price great. Providing fast service and competitive pricing is very important to us. If you need any assistance with future travel plans, please don't hesitate to reach out. We look forward to serving you again soon. Thank you for choosing TravelUp! Best regards, TravelUp.

Pleasant experience

Good price and easy booking from the travelup website

Date of experience : May 30, 2024

Good morning, Raj, Thank you for the 5*review. We are glad you liked our online booking process and found the prices good and easy to use. Thank you for booking with us. Regards, TravelUp

Efficient and easy

Good evening, Ms. Robson,  Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our service efficient and easy to use. Ensuring a seamless and hassle-free booking experience is our top priority, and we're thrilled that we could meet your expectations. Your satisfaction is what drives us to continually improve and deliver the best service possible. If you ever need assistance with future bookings or have any questions, please don't hesitate to reach out. We're here to make your travel planning as smooth and stress-free as possible. Thank you again for choosing TravelUp, and we look forward to serving you again in the future! Best regards, TravelUp.

Everything appears to have functioned…

Everything appears to have functioned correctly and efficiently expedited

Date of experience : June 07, 2024

Good afternoon, David. Thank you for your wonderful five-star review! We are delighted to hear that everything appeared to have functioned correctly and efficiently during your booking experience. Providing a seamless and expedited service is a top priority for us, and we're thrilled that we could meet your expectations. If you have any future travel plans or need assistance, please don't hesitate to reach out. We're here to help and look forward to serving you again soon. Thank you for choosing Travel Up. Best regards, TravelUp.

Do not use travelup.

Do not use travelup. Terrible service. They just want to take your money. Avoid at all costs

Good prices and easy to navigate

Good afternoon, Mr. Plessis. Thank you for your fantastic 5-star review! We're delighted to hear that you found our prices good and our website easy to navigate. Providing great value and a user-friendly experience is our goal, and it's wonderful to know that we achieved that for you. If you need any assistance or have any questions in the future, please feel free to reach out. We look forward to helping you with your travel plans again! Best regards, TravelUp.

work more on website payment option

Date of experience : June 03, 2024

Good evening, Neeraj. Thank you for your feedback. We appreciate you taking the time to share your thoughts with us. We're glad to hear that you found our website to be a positive experience overall. Your suggestion to work more on the payment options is duly noted, and we'll certainly take it into consideration as we continue to enhance our services. Ensuring a seamless payment process is crucial to us, and we're committed to making improvements to provide you with the best possible experience. Thank you for choosing TravelUp. We value your business and hope to serve you again soon. Best regards, TravelUp.

The system seemed to work good

The system seemed to work good, now lets see hoiw the rest works.

Good evening, Ramesh. Thank you for taking the time to share your feedback with us. We appreciate your review. We're glad to hear that you found our system to work well. Providing a smooth and efficient experience for our customers is our priority at TravelUp. We understand that you're waiting to see how the rest of the process unfolds, and we're committed to ensuring that your experience continues to meet your expectations every step of the way. If you encounter any issues or have any concerns, please don't hesitate to reach out to us. We're here to assist you and ensure that your journey with us is a positive one. Thank you for choosing us. We look forward to serving you further and making your travel experience as seamless as possible. Best regards, TravelUp.

Essay to use and straight forward with…

Essay to use and straight forward with clear unambiguous instructions.

Good evening, Thank you for sharing your feedback with us. We appreciate your review. We're pleased to hear that you found our process easy to use and straightforward. Providing clear and unambiguous instructions is essential to us at TravelUp, and we're glad that we were able to meet your expectations in this regard. While we're delighted that you had a positive experience overall, we noticed that you rated your experience with 4 stars. If there are any areas where you think we could improve to earn that last star, please feel free to let us know. Your input is valuable to us as we strive to enhance our services and provide the best possible experience for our customers. Thank you for choosing us. We look forward to serving you again in the future and ensuring that your experience continues to meet your expectations. Best regards, TravelUp.

VERY SIMPLE TO OPERATE

Good evening, Mr. Modi. Thank you for your excellent 5-star review! We're thrilled to hear that you found our platform very simple to operate. We aim to make the booking process as straightforward as possible, and your positive feedback confirms that we're on the right track. If you need any assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again! Best regards, TravelUp.

its very straightforward quick booking…

its very straightforward quick booking simple booking system

Good afternoon, Varsha. Thank you very much for your fantastic five-star review! We are delighted to hear that you found our booking system straightforward and quick to use. Ensuring a seamless and efficient booking process is one of our primary goals, and it's wonderful to know that we achieved this for you. Your positive feedback is incredibly encouraging for our team. It reassures us that our efforts to simplify and streamline the booking experience are making a difference. If you have any further suggestions or feedback on how we can continue to improve, we would love to hear from you. Your insights are invaluable as we strive to enhance our services continually. Thank you once again for taking the time to share your experience. We look forward to serving you again soon! Warm regards, TravelUp.

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TravelUp   Reviews

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Reviews 4.3.

95,613 total

Most relevant

Hello Do not trust website bcz i m change for name so employee cancel my booking whiout my permission Bad experience I m not recommend this website

Date of experience : 06 September 2023

Poor after sale service

Booked flights to Toronto, booking was easy, however, i needed to add extras. Contacted TravelUp and found them unhelpful and i felt they just fobbed me off. Poor after sale service.

Date of experience : 10 June 2024

Site was very easy to use and understand. Generally get instant confirmation of flights which gives you peace of mind knowing everything is booked,

Date of experience : 30 May 2024

Reply from TravelUp

Good morning, C Zaki, We are grateful and do appreciate you taking the time to share your 5* reviews with us. We are glad you enjoyed our product & services seamlessly. Thank you for your compliment. Have a great day ahead. Regards, TravelUp

Simple, quick and easy to navigate when booking my flights

Good evening, Mr. Day. Thank you for your 5-star review! We're thrilled to hear that you found the booking process simple, quick, and easy to navigate. Ensuring a smooth and efficient experience for our customers is our top priority. If you need any assistance with future travel plans, please feel free to reach out. We look forward to serving you again soon. Thank you for choosing TravelUp! Best regards, TravelUp.

Easy to make payments

Easy to make payments. Not sure about customer service as have yet to encounter problems

Date of experience : 05 June 2024

Good evening, Emily. Thank you for your wonderful 5-star review! We're pleased to hear that you found it easy to make payments on our platform. While we're glad you haven't encountered any problems yet, please rest assured that our customer service team is ready to assist you should you need any help in the future. Thank you for choosing us, and we look forward to continuing to meet your travel needs! Best regards, TravelUp.

I always book with Travel Up

I always book with Travel Up, rarely have any issues but when I did have one, they resolved it in a timely manner with great customer service.

Date of experience : 31 May 2024

Good evening, Ms. Wood, Your 5* review made our day. The kind and honest review does not go unnoticed, and the team here at TravelUp will be thrilled to see this. We look forward to assisting you in the future. Regards, TravelUp

I have never been so disrespected like…

I have never been so disrespected like I have with this company!!! Do not book with them!!!!! Extremely unprofessional employees!!! False information!!! And are not willing to help !!! I got hung up on 4 times!!!! With no explanation to why my reservation was pending!!! Then after getting hung up on 3 more times they told me I couldn’t make same days reservation and they’ll issue a refund in 2 days!!!!! No where on the website does it say “no same day reservations” they refuse to put a supervisor the refuse to listen to me. I was left with no money and my kids and In the streets!!!! I’m am sooo upset!!! Don’t book from here!!!! Save your self!!!!

Date of experience : 07 June 2024

Overcharged and felt betrayed.

I checked the ticket price on Skyscanner. I choose the airline and price. It took me to travel up.com The price shown on Skyscanner was around £970 but travelup charged me £1034. It is so deceitful. I was so disgusted. I will never use this site again. I Would be staying away from this Travelup.

Date of experience : 06 March 2024

Good evening, Ms. Dipa, We are sorry about your unpleasant experience with TravelUp. In general, our inventory changes at a regular interval as the fares are dynamic in nature. The fare you were expecting must have been sold out during the processing of your booking, hence you were offered the updated fare as per real-time availability. We want to clarify that the fares displayed on Skyscanner are often discounted fares that can sell out quickly due to high demand. Additionally, please note that fares in the travel industry are dynamic and subject to change until the ticket is fully booked and confirmed. We hope you will give us another chance in the future to assist you better. Regards, TravelUp

It was a fairly simple process apart…

It was a fairly simple process apart from adding hold baggage but I got there in the end so it was a good experience

Good afternoon, Mr. Coulter. Thank you very much for your five-star review! We are pleased to hear that you had a good experience and found the overall process fairly simple. We strive to make our booking system as user-friendly as possible, so it's great to know that you found it easy to navigate. We apologise for any inconvenience you encountered while adding hold baggage. Your feedback is invaluable, and we will look into this aspect to see how we can make it even more straightforward. Thank you again for choosing us and for sharing your experience. If you have any further comments or suggestions, please feel free to let us know. We look forward to serving you again in the future! Best regards, TravelUp.

All good until you need the help of the customer service team!

I have used Travel Up before with no issues. However on this occasion the airline we were due to travel with cancelled our flight and offered us an alternative flight that was a full 48 hours after our original flight. The customer service I received from Travel Up on this occasion was pretty poor. They were slow to respond, their emails were riddled with mistakes (on one occasion they nearly booked me on a flight that was going to be 3 days after our original departure date by mistake!), there was an unacceptably long delay with sending through my updated e-tickets. This all meant that it took a full week for my updated flights to be sorted which caused me a huge amount of stress not to mention wasted time in repeated emails and phone calls. In a nutshell, they are good enough when everything goes smoothly, but if there is an issue with your flights and you need the support of the customer service team, then woe betide you!

Date of experience : 08 June 2024

Good evening, Valentina, Thank you for reaching out to us about your booking. Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience. Please share more at - [email protected] along with your booking reference number so that we can follow this up internally. Regards, TravelUp

Very easy to book

Very easy to book. All the information displayd before the confirmation.

Date of experience : 11 June 2024

Reliable. No unnecessary details asked. Nothing like seats sold out gimmicks

Good afternoon, Mr. Balakumar, Thank you for your fantastic five-star review! We are delighted to hear that you found our service reliable and straightforward. It's great to know that our process was hassle-free and transparent, with no unnecessary details or gimmicks. We strive to provide an honest and efficient booking experience for all our customers. If you have any future travel plans or need assistance, please don't hesitate to reach out. We look forward to serving you again soon. Thank you for choosing Travel Up. Kind regards, TravelUp.

quick and easy

quick and easy, price was acceptable

Good evening, Kamal, We are grateful and do appreciate you taking the time to share your 5* reviews with us. We are glad you enjoyed our product & services seamlessly. Thank you for your compliment. Have a great day ahead. Regards, TravelUp

The online booking process is very friendly.

The online booking process is very straightforward but it would be useful to display charges relating cancellation/change of booking.

Date of experience : 09 June 2024

Good evening, Jaheed. Thank you for taking the time to share your experience and valuable feedback with us! We're glad to hear that you found our online booking process very straightforward. Your satisfaction is important to us, and we're continuously working to make the booking experience as seamless as possible. Regarding your suggestion about displaying charges relating to cancellation or changes of booking, we appreciate your input. Providing transparency regarding fees is essential to us, and we'll certainly consider your feedback as we strive to enhance our services. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Thank you for choosing TravelUp, and we hope to have the opportunity to serve you again in the future. Best regards, TravelUp.

Instructions on the form were very…

Instructions on the form were very clear and precise

Good evening, Tebogo, Thank you for sharing your experience with us! We're delighted to hear that you found the instructions on the form very clear and precise. Providing clear guidance is essential to us, and we're pleased to know that it contributed to a smooth experience for you. If there's anything else we can do to improve and earn that extra star from you next time, please feel free to let us know. Your feedback is valuable as we continuously strive to enhance our services. Thank you for choosing TravelUp, and we look forward to serving you again in the future! Best regards, TravelUp.

BEWARE! BOOK DIRECT WITH THE AIRLINE!

BEWARE! Booked a flight for seven people, realised I had booked the return date incorrectly, one day out. I emailed travelup within 10 minutes of booking and called them straight away to change it over. They wanted £75 per person to change the date despite the flights costing the same on both days. They discounted it down to £150 for the seven and sent me a 30 minutes link telling me that after that they won't change it and they won't be responsible anymore. Extremely poor customer service, hidden charges, basically a con company praying on people's mistakes. Over 4k in flights, yhe worst customer service I have ever experienced and I'm not even close to boarding yet! Hopefully the tickets actually show up and the plane doesn't leave without us! BE WARNED! BOOK DIRECT WITH THE AIRLINE!

Date of experience : 04 June 2024

Happy traveller

Easy to book, reasonable price, email came along shortly after. Thank you for your reliable service.

Good afternoon, Dr. Ghorbani. Thank you so much for your wonderful five-star review! We are delighted to hear that you found the booking process easy, our prices reasonable, and that you received your email confirmation promptly. Providing reliable service is a top priority for us, and it's gratifying to know that we met your expectations. Your positive feedback is very encouraging for our team. It reassures us that our efforts to create a seamless and efficient experience for our customers are paying off. If you have any additional comments or suggestions on how we can further improve, please don't hesitate to share them with us. Thank you once again for choosing our service and for taking the time to share your experience. We look forward to serving you again in the future! Best regards, TravelUp.

very nice & easy to booklng with reasonable price

i bought the ticket witout any hassel or problem with reasonable price

Good evening, Mr. Chauahan. Thank you for your fantastic 5-star review! We're thrilled to hear that you found the booking process very nice and easy, and that you were able to purchase your ticket without any hassle or problems at a reasonable price. We strive to provide a seamless and affordable booking experience for our customers, and your positive feedback is greatly appreciated. If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to helping you with your travel plans again! Best regards, TravelUp.

Worst Travel Agent with a lot of hidden terms...

Travel Up is the worst company with numerous hidden terms and conditions. They refuse to provide refunds even when the British Airways refunded it. I booked a British Airways flight that got delayed, and I canceled it as it was eligible for a refund. Although the airline confirmed the refund, Travel Up did not issue it. Instead, they offered me a £20 voucher for a £250 ticket. Avoid using Travel Up at all costs; they are nothing but scammers.

Date of experience : 10 November 2023

Good evening, Mr. Dubey. We are truly sorry to hear about your disappointing experience with Travel Up, and we sincerely apologise for any inconvenience or frustration this situation has caused you. First and foremost, we want to clarify that Travel Up does not determine the fare rules of tickets; these are set by the airlines themselves. We understand your frustration regarding the refund process, but unfortunately, as per the fare rules associated with your ticket, it appears that it was non-refundable. We apologise if there was any misunderstanding regarding the fare conditions at the time of booking. Our team always strives to provide clear and transparent information to our customers by providing the booking confirmation which shows the fare rules of the ticket, and we regret any confusion in this instance. In cases where airlines do provide refunds, we do our best to facilitate this process for our customers. However, the amount refunded is ultimately determined by the airline, and we are bound by their policies in this regard. We regret that we were unable to meet your expectations in this situation. Your feedback is important to us, and we will use it to improve our services moving forward. Thank you for bringing this matter to our attention, and we apologise once again for any inconvenience you have experienced. Kind regards, TravelUp.

Charged when airline cancels flight.

If the airline cancels, they will keep £50 of your refund as a "cancellation fee". They did it to me and it's written explicitly in their T+Cs. Book direct instead: For all bookings. Please note, the booking fee you pay to us when placing your booking (please see clause 7.6 for more information) is non-refundable in the event of cancellation of your chosen Travel Arrangements together with an administration fee of £50 per booking (unless you have purchased a service pack, in which case the administration fee payable will be as per the terms of your chosen service pack).

Good evening, Silas. We are truly sorry to hear about your disappointing experience and apologise for any inconvenience this situation has caused. Regarding the fee mentioned, we want to clarify that the £50 charge is an administrative fee, not a cancellation fee. As stated in our terms and conditions, an admin fee is required to process any refund for cancellations, whether they are voluntary or involuntary. This fee covers the costs associated with handling and processing refunds. We understand this can be frustrating, especially in situations where the airline has canceled the flight. However, we are bound by our terms and conditions, which we must adhere to in all cases, and therefore, this administrative fee cannot be waived. We appreciate your feedback and will take it into consideration as we continually strive to improve our services. If you have any further questions or concerns, please do not hesitate to contact us directly. Thank you for bringing this matter to our attention, and we apologise once again for any distress this has caused. Kind regards, TravelUp.

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Reviews 4.3.

95,613 total

Most recent

Good fast service

Date of experience : 12 January 2017

Very straight forward and a great price

Second time I've booked with these guys and both times the price has been exceptional and the booking process simple and straight forward.

Easy to use and good prices

Website was easy to use and the price I received was the best on line

No problems!! Straight forward process.

very straight forward, will use again

No trouble at all.

0 to booked in 60 seconds

Easy booking

Site is so easy to follow and book with what i relay liked was it showed all the flight times going and coming back in order unlike some sites

Legit company but with small friction

Yes, I received our e-ticket. Some small problem when I used my debit card instead of credit card as I do not want to be charged extra when paying by credit card. I carefully selected visa (0% charge) but still got charged 2%! Phoned and emailed them and was told I selected the wrong option but will be refunded in 3-5 working days (hopefully). Small hassle that I have to phone and create an email. Overall not too bad. Then I phoned again If I can book seats. My call was transferred to another department, spoke to a guy who was like puzzled when I ask if I can reserve seats, then took my booking number, put me on hold for a long time and never came back to me. My call went to voice mail afterwards. Typical style when you phone companies and staff don't want to go extra mile to help you (they put you on hold forever until you give up)

Amazing Service and cheap prices

First class

Very happy had no problems booking

Swift and straightforward

easy to buy

good website. good price as well

Super good service and cheapest prices

Thanks for the great service

Fast and no hassle

Quick and easy.

As I said, quick and easy. Would use again...

Literally just bought a ticket, its hard for them to mess that up

Nothing special, expected experience.

Good quality service and price

Great service.

Great servcie

Although the website froze, I called the Office they told me just to refresh the page, I did and transaction went through no problem. Great price for a flight with Virgin to Boston. Thanks

Scott and Yanling.com

Home Our Services Travel Articles

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Is TravelUp Legit? Check Out What We Found!

By: Swena Kalra

Edited By: Scott Sidders

Updated on November 5, 2023

This webpage contains affiliate links. If you choose to make a purchase through our link, we receive a commission at no extra cost to you.

In our opinion, after receiving complaints from people scammed by TravelUp personally, we do not recommend booking your trip with TravelUp.

TravelUp is a tour and travel company that offers many holiday packages. They claim to provide one-of-a-kind vacations for those who want a fast-paced and exciting vacation, as well as those who want something more leisurely and relaxing.

They also state they offer a one-stop solution for your holiday to any imaginable destination in order to provide their customers with a broad selection of holiday destinations.

TravelUp is based out of the UK and was founded in 2004, and has grown remarkably fast. They have even been nominated for several awards in the last few years, including Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019 and their CEO picking up the EY Entrepreneur of the Year's Scale-Up award for London and the South region.

The agency has an IATA accreditation, providing approval to promote best practices recognized across the aviation industry worldwide. In addition, its package holidays are protected by its ATOL license (ATOL 7227) in the United Kingdom and its ARC license within the United States of America.

Many customers are unsure whether TravelUp is legit or not, so we have done some digging to find out more about this company. We have looked at their website content and customer reviews to see if any red flags have been raised that might cause concern.

What do the customers say?

The first place we went to look for information regarding TravelUp was review sites, such as Trustpilot and Feefo. These sites are popular places for people to find companies' customer reviews. Reviews on these sites can be extremely helpful in determining if a company is legit or not, so we decided to take a look.

On Trustpilot, TravelUp has an average rating of 4.2/5 stars. This is a pretty good score at first glance. There are thousands of people who have posted reviews on this site. While most of the ratings are positive, there were still some troubling things that came up.

What can we tell from the reviews?

The first thing to note is the customer reviews posted on the internet. These are a great indication of how a company operates, what kind of people they attract, and whether or not their claims about providing certain services are legit. Of course, it does need to be taken with a grain of salt, too, as we have had a personally great experience with many companies that have a host of negative reviews. Nonetheless, it helps get a fuller understanding of the business.

After going through these reviews, we found that a few recurring themes appeared to be raising some red flags.

First, many customers are unhappy with their customer service, claiming they can take days or even weeks to respond. One customer claims they had trouble contacting the company, and another states that their e-mails were constantly ignored. Many also mention being left waiting on the phone for long periods or holding forever before they were able to speak to someone.

Another recurring theme is that customers feel misled by what they say they will offer. Several people claim unexplained charges on cancellation, such as a £50.00 charge, even though the customer booked a Free Cancellation service. Many complain that they didn't receive the benefits they were promised with their package holiday. This seems to be a common problem, so it would be worth checking out what you are getting before booking a trip through TravelUp. One user even claimed to have found TravelUp's prices double that of other companies for the same holiday.

Lastly, we noticed from reviews that many customers complain of being offered different prices for similar trips at other times. This seems to be a sign that TravelUp may not be as transparent as they claim, and you should always make sure you are getting the best deal available before agreeing on anything with them.

What can we tell from their website?

The website is a great place to look for information about a company you want to investigate. If their website is professionally put together and seems pretty trustworthy, it might be safe to book with them. On the other hand, if their website is a bit shoddy or doesn't look professional, it might indicate that the company itself isn't as trustworthy as you would hope.

TravelUp's website is simple and easy to navigate, the UI/UX is good but not exceptional. Some users have suggested that they find it hard to navigate. For example, if you select a hotel, then decide that you don't like it and want to go back to the list. It recreates the list from scratch, which can be inconvenient and frustrating for some people. This issue can be solved by opening up each hotel in a new window/tab, but the website does not allow you to do so, which is problematic. And half of the hotels shown are 20km away from the city you are looking in. It limits your options.

The site does not make it obvious who is running the company. No information is given on the people on board, which some users found troubling, especially those with customer service issues. The lack of precise contact details can also be a problem if you need to get in touch with them quickly.

While the website isn't terrible, certain things do stand out. TravelUp claims to have the best deals on flights, hotels, and package holidays but is that true? Many of their customers have had issues with their customer service and the actual services.

Their website is easy enough to navigate, but some users suggest it can be hard to find specific information if you are unsure where it is.

So, what's the final consensus? It seems as though TravelUp is a company that pays close attention to its marketing but has not been able to live up to those promises.

If you find a deal that's way too good to miss out on, make sure to get in touch with them before booking anything. Check for customer reviews and any other sources of information that you can get your hands on.

The company appears to be legit, so if you want to give this start-up a shot, then take the plunge. But, to be fair to TravelUp, sometimes things go wrong in a business, and they learn from it and improve over time, so if they've lasted this long, maybe they will reach new heights as a company.

If you would like to try a more recognized travel booking brand, you can read about Expedia or Booking.com by clicking on the respective link.

Need some assistance for your trip? Send us a message and we will do our best to help you out.

Try to be as detailed as you can with exactly what you need help with so we can best serve you.

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Rek Travel - All You Need to Know BEFORE You Go (2024)

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Miranda Devine

Big daddy joe biden couldn’t save hunter this time around.

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In the end, Hunter Biden and his army of pricey lawyers got tripped up by their own arrogance and overconfidence.

In Joe Biden’s home state, where the Biden name is feared and the Biden family has been royalty for 50 years, a jury of 12 ordinary Delawareans sitting in a courthouse in Wilmington judged the evidence honestly, ignored the intimidating presence of the first lady and found the president’s son guilty on all three felony gun charges.

For once, a Biden has been held accountable, although the gun charges were the least serious of the crimes considered by investigators in the troubled five-year financial probe of Hunter in Delaware.

The first son now faces a felony tax fraud trial in California in September but even there, the charges just skim the surface of the evidence and the links to Joe Biden’s corruption that investigators were blocked from pursuing.

Can’t cover it up

Hunter, 54, assumed his father’s power would protect him, as it has all his life.

But he could have avoided the jury’s verdict and the collateral damage to his father’s presidential campaign if only he had accepted for once some minimal responsibility for his wrongdoing, if he had not instructed his lawyers to demand blanket immunity and threaten prosecutors with “career suicide.”

Hunter still has not admitted ownership of the laptop that formed the backbone of the prosecution case as Government Exhibit 16.

That’s the same laptop Joe Biden lied about when he told the American people before the 2020 election that it was a “Russian plant,” the same laptop that the “Dirty 51” former intelligence officials lied was Russian disinformation, the same laptop that Facebook and Twitter tried to hide by censoring the New York Post.

They went to such lengths because they knew that what was on that laptop was so detrimental to candidate Biden that it would cost him the election.

Now they refuse to admit their lies because that would mean admitting that they interfered with that election.

But now that the evidence has been laid bare in court about Hunter’s chaotic, crack-addicted life during his father’s vice presidency, it is impossible for the president’s protectors to avoid the truth of why the Chinese and Ukrainians paid his son millions of dollars.

They weren’t paying for Hunter’s business acumen.

They were paying for his father’s favor.

Whistleblowers win

There would have been no guilty verdict, no gun trial, no indictment on tax fraud, and not even last year’s ill-fated sweetheart plea deal if two IRS whistleblowers had not risked their livelihoods to do the right thing.

For IRS Supervisory Agent Gary Shapley, it was a bitter irony to hear special counsel David Weiss thanking Attorney General Merrick Garland Tuesday for giving him the “independence” to pursue the investigation into Hunter.

That independence only came after Shapley and his fellow IRS whistleblower Joe Ziegler lawfully told Congress last year about the obstruction and slow-walking of the investigation under then-Delaware US Attorney Weiss. Garland testified to Congress that Weiss had full authority to pursue charges against Hunter, but that wasn’t the case.

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Weiss passively allowed Biden appointees in California and Washington, DC, to refuse to partner with Delaware to bring charges, and then he allowed the statute of limitations to run out on the most serious allegations from 2014 and 2015.

Only when Shapley and Ziegler blew the whistle did Weiss and Hunter’s lawyers stitch together an absurdly generous plea deal that fell apart under the scrutiny of an honest judge in Delaware.

Only then did Garland grant Weiss the independence of special counsel status so he could do damage control.

Shapley and Ziegler went back to Congress again after Hunter testified to the Biden impeachment inquiry in February, providing the House Ways and Means Committee with evidence that the first son lied under oath at least three times.

Their evidence formed the basis for a criminal referral to the DOJ last week by House Republicans recommending the prosecution of Hunter and his uncle James Biden for lying to Congress. Another test for Garland.

Follow the latest on Hunter Biden’s federal gun trial:

• Hunter Biden guilty of felony gun charges, faces 25 years in prison
• Joe Biden reveals whether he will pardon Hunter after first son convicted on felony gun charges in first comments since verdict
• Hunter Biden breaks silence after felony gun conviction, says he’s ‘disappointed’ by outcome
• Hunter Biden juror reveals the damning evidence that lead to conviction at gun trial
• Here’s what’s next for Hunter Biden following his conviction on gun charges

‘The right thing’

“This is what happens when people do the right thing,” said Shapley of Tuesday’s guilty verdict.

“This is what happens when you shine light on the darkness. But it shouldn’t have required two people to risk their livelihoods.”

Hunter’s tax trial in September, just weeks before the election, poses a greater political risk to the president because the indictment includes evidence from 2014 and 2015, which covers the Burisma years when Hunter was paid $1 million a year by the corrupt Ukrainian energy company while his father was vice ­president.

It covers Joe ordering the Ukrainian government to fire the honest Ukrainian prosecutor, Viktor Shokin, who was investigating Burisma.

The pressure on Hunter to take a plea deal will be enormous.

The president will likely spin Hunter’s gun conviction as a testament to his own integrity and humble acceptance of the jury verdict, in contrast to Donald Trump’s complaint that he is the victim of a two-tiered justice system.

But nobody buys Joe’s claim that he will not use his power to pardon his son. If his presidency has taught us anything, it is that his “word as a Biden” is ­worthless.

Miranda Devine is the author of “Laptop from Hell.” Her new book, “The Big Guy,” is out in ­September.

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Reviews 4.3.

95,613 total

Most relevant

They have showed those key factors for…

They have showed those key factors for customers to pay attention BEFORE to final confirm the tickets. NO tricks and/or hidden information. Such as particularly for the oversized equipment or excess baggage on a flight, that could be a very big different in charges with different airline.

Date of experience : 10 June 2024

Reply from TravelUp

Good evening, Mr. Chow. Thank you for your fantastic 5-star review! We’re delighted to hear that you appreciated our transparency and attention to detail before confirming your tickets. Providing clear information, especially regarding oversized equipment or excess baggage charges, is important to us to ensure there are no surprises for our customers. If you need any assistance with future bookings, please don't hesitate to reach out. We look forward to serving you again soon. Thank you for choosing TravelUp! Best regards, TravelUp.

TravelUp exceeded my expectations

TravelUp exceeded my expectations! Their customer service team was incredibly helpful and quick to respond to my inquires. I had to make some changes to my booking, and they handled everything smoothly. Highly recommend!

Date of experience : 12 April 2024

Good evening, Araza. Thank you so much for your glowing review! We are absolutely thrilled to hear that TravelUp exceeded your expectations and that you found our customer service team to be incredibly helpful and responsive. It's wonderful to know that our team was able to assist you efficiently with the changes to your booking. We strive to provide seamless and stress-free experiences for our customers, and your positive feedback reassures us that we are achieving our goals. We truly appreciate your high recommendation. Your satisfaction is our top priority, and it's reviews like yours that motivate us to keep improving and delivering the best possible service. If you have any further inquiries or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again soon! Best regards, TravelUp.

Easy to fill out flight booking

Easy to fill out flight booking. Complete in a couple of minutes. Flight search by Internet brought up this booking,providing departure from selected airport.

Date of experience : 07 June 2024

Good evening, Mr. Elliott. Thank you for your fantastic five-star review! We are thrilled to hear that you found our flight booking process easy and efficient, completing it in just a couple of minutes. It's great to know that you were able to find our booking through your internet search, with departure options tailored to your selected airport. If you have any future travel plans or need assistance, please don't hesitate to reach out. We're here to help and look forward to serving you again soon. Thank you for choosing Travel Up. Warm regards, TravelUp.

good site, dont like the support offering of gold silver non. you should just look after all your customers the same and offer great service

Date of experience : 09 June 2024

Good evening, Mr. Roycroft, Thank you for taking the time to provide your feedback. We're glad to hear that you found our site good to use. Regarding the support offering tiers, we truly appreciate your input. Our intention is to ensure that all our customers receive excellent service, regardless of the tier they choose. We'll take your feedback into consideration as we continually evaluate and improve our support options to better serve all our customers. If there's anything else you'd like to share or if you have any further suggestions, please feel free to reach out. We value your feedback and strive to provide the best experience possible for all our customers. Thank you for choosing TravelUp, and we hope to have the opportunity to serve you again in the future! Best regards, TravelUp.

I was browsing for the best multi stop…

I was browsing for the best multi stop flights and price , after searching 10-15 website including Airlines site , Travel up gave me best price and airline connection , if you are not happy with the price shown first time please make sure to keep refreshing and possibly you may say reduce price.

Date of experience : 11 June 2024

So far so good

So far so good, managed to book return flights to Nice, having contacted BA they informing me that the flights were fully booked, also managed to save £300 over the BA flight (exactly the same flight on the BA website)

Good evening, Mr. Steadman, Thank you for your positive feedback! We're thrilled to hear that you were able to book your return flights to Nice successfully through our platform. Saving £300 compared to the same flight on the BA website is fantastic! Providing competitive prices and helping our customers save money is something we strive for. We're sorry to hear about the discrepancy with BA regarding the fully booked flights. We'll certainly look into this matter to ensure accuracy in our flight availability information. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help and ensure you have a seamless travel experience. Thank you for choosing TravelUp, and we look forward to serving you again soon! Best regards, TravelUp.

Travelup booking was fantastic and user-friendly

Although i had travelled on tickets purchased by Travelup, It was my first time personally booking with them. It was easy and user friendly and a variety of options were available. I can recommend them to my friends. Keep it up

Date of experience : 06 June 2024

Good evening, Charles. Thank you for your fantastic review! We're thrilled to hear that your first personal booking experience with TravelUp was easy and user-friendly. It's great to know you appreciated the variety of options available. We’re especially grateful for your recommendation to friends. Your support means a lot to us, and we’re committed to maintaining the high standards you’ve experienced. If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to helping you with your next travel plans! Best regards, TravelUp.

Easy and Clear without any hassle.

Easy and Clear without any hassle. Travel planned for December, hope everything goes smooth. No hidden costs for luggage at the time of booking after entering all the details.

Good evening, Mr. Ram. Thank you for your fantastic review! We're delighted to hear that you found the booking process easy, clear, and hassle-free. It's great to know that there were no hidden costs for luggage and that you had a transparent experience with us. We hope your travel plans for December go smoothly and that you have a wonderful trip. If you need any assistance or have any questions leading up to your travel date, please don't hesitate to reach out. Thank you once again for your kind words. We look forward to serving you again in the future! Best regards, TravelUp.

You know, I have planned many trips before with various travel agents and I must say you are truly one of the best agent/agency I have had the pleasure to interact with.

Date of experience : 06 May 2024

Good evening, Mr. Elkhazin, Thank you so much for your kind words and glowing 5-star review! We are thrilled to hear that you consider us one of the best travel agencies you’ve had the pleasure to interact with. Your positive feedback means a lot to us and motivates our team to continue delivering exceptional service. If you ever need assistance with future travel plans, please don't hesitate to reach out. We look forward to helping you plan many more wonderful trips! Best regards, TravelUp.

Great website to book for your airfares

Easy to use although the price changed when I was paying for my booking, so I rebooked and the price came out the same as before. Despite the glitch, this travel site is great and you pay a much lower fare and from past experience help is always available when you call them.

Date of experience : 02 June 2024

Good afternoon, Lilian, Thank you for your 5-star review! We're glad to hear you found our service easy to use. We sincerely apologise for the price glitch you encountered during your booking. This is not the experience we aim to provide, and we're working to ensure it doesn't happen again. We're happy it worked out in the end, and we appreciate your understanding and patience. If you have any other concerns or need further assistance, please don't hesitate to reach out. We look forward to serving you again soon! Warm regards, TravelUp.

Have used travel-up before..

Have used travel-up before... fantastic service at a great price

3-5 day waiting period for a refund is a myth.

Waiting for a refund that has not emerged After booking and immediately cancelling the flight because of the 20hr stopover that was not visible pre booking. Please be careful. On enquiry the TravelUp operator was not polite and I have been fobbed off. If the payment doesn't come within the next 2 days ( up to 4 days AFTER the waiting period for refunds) I will let Trust Pilot know.

DO NOT USE TRAVELUP!

I return flight from Bangui with Ethiopian Airlines was rescheduled at the last minute so I was unable to join the flight. Ethiopian granted a refund for the sector which had to be reimbursed to me via Travelup who booked the ticket. Travelup are refusing to reimburse me for the funds due, claiming only a small amount is available and that most of it goes in 'admin fees' to issue the refund. This isn't in the terms of either Ethiopian or Travelup! Avoid booking flights with this company, just pay more to go with someone reputable!

Date of experience : 15 April 2024

everything was fab until it got to…

everything was fab until it got to payment and wouldn't accept my Amex so for the fact that I couldn't use that card, which is my preferred way of payment, you get one less star

Good evening, Ms. Taylor. Thank you for your review and for sharing your feedback with us. We're delighted to hear that you found everything fabulous up until the payment stage. We apologize for the inconvenience caused by not being able to use your Amex card. We understand the importance of offering flexible payment options and are continuously working to improve our services. Your feedback is valuable, and we'll look into expanding our payment methods to better accommodate your preferences. If you have any further questions or need assistance, please don't hesitate to reach out. We hope to have the opportunity to serve you again and provide a seamless experience from start to finish. Best regards, TravelUp.

Terrible & Unreliable Customer Service

I hope writing here will make the customer service respond to my query. I purchased a multi-stop ticket with TravelUp and, the next day, called to change my ticket as I can no longer travel to Cairo. I spoke with customer service four times, and each time I was told I would receive a call back within two hours. Unfortunately, no one has contacted me, and I feel completely ignored. This is a very frustrating experience, and I urge you to rectify this issue immediately.

I will always use them

It is a great site, information and booking are easy, and prices great

Very easy to use website

Very easy to use website, price as quoted on Skyscanner

Good evening, Susanna, Thank you for your wonderful 5-star review! We're delighted to hear that you found our website easy to use and that the pricing matched what you saw on Skyscanner. We strive to provide a seamless and transparent booking experience for our customers. If you need any assistance with future travel plans, please feel free to reach out. We look forward to serving you again soon. Thank you for choosing TravelUp! Best regards, TravelUp.

Booking flights

Could just be me however, I find booking flights is always an unnecessarily stressful experience I feel like your website could be friendlier to put me at ease

Date of experience : 04 June 2024

Good evening, Thank you for sharing your feedback with us. We appreciate your review. We're sorry to hear that you found booking flights to be a stressful experience. Our goal at TravelUp is to provide a user-friendly platform that puts our customers at ease during the booking process. We take your feedback seriously and will review our website to identify areas where we can improve the user experience and make it more friendly and intuitive. If there are specific features or functionalities that you believe would enhance your experience and put you more at ease, please don't hesitate to let us know. Your input is invaluable to us as we strive to continuously improve our services. Thank you for choosing us. We value your business and look forward to serving you again in the future. Best regards, TravelUp.

Efficient booking process

Booked online 2 tickets for Mumbai. Process of booking is very simple including payment processing Jatin

Good evening, Mr. Patel. Thank you for sharing your experience with us! We're delighted to hear that you found our online booking process for your tickets to Mumbai very simple, including the payment processing. Making the booking journey easy and seamless is a top priority for us, and we're glad to know we met your expectations in this regard. If there's anything specific that we could improve upon to earn that extra star from you next time, please feel free to let us know. Your feedback helps us continually enhance our services. Thank you for choosing TravelUp, and we hope you have a fantastic trip to Mumbai! Best regards, TravelUp.

Price matched the comparison site used

Price matched the comparison site used and the website was easy to use.

Good evening, Mr. Brar, Thank you for your feedback and for choosing TravelUp for your booking needs! We're pleased to hear that you found our website easy to use and that our prices matched those of the comparison site you used. Ensuring a seamless booking experience and competitive pricing are top priorities for us. If there's anything specific that we could improve upon to earn that extra star from you next time, please feel free to let us know. Your input is invaluable to us as we strive to enhance our services continually. Thank you again for choosing TravelUp, and we look forward to serving you in the future! Best regards, TravelUp.

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PRESIDENTIAL TRIPS

Ruto should reduce foreign travel team, appearances matter - the president does not need to travel abroad with such a large entourage..

• The state has spent Sh12 billion on domestic travel and Sh6 billion on international travel

• President Ruto has secured substantial foreign investment on his international trips

There has been a lot of criticism of President Ruto's foreign travel. In the last 3o days, he has been to the USA and Korea and is about to go to Italy for the G7 meeting.

Some of this criticism is misguided.

He is flying the flag for Kenya and is putting Kenya on the international map. He has secured investment commitments such as the $500 million committed by South Korea for the Konza technocity.

In the last year, Kenya has spent Sh12 billion on domestic travel compared to Sh6 billion on international travel. We are spending far more on jaunts by local politicians than on trips by the President.

But appearances matter.

The substantial tax rises in the Finance Bill are not popular with voters. It would look better if the President tightened his belt on foreign trips. 

He does not need to travel with a huge entourage. Ruto travelled with 31 people (not counting his wife and her people) to the USA. Did those governors and MPs really need to be there with him?

So let President Ruto continue his trips abroad but let him cut down on the people who travel with him.

Quote of the day: "To speak and to speak well, are two things. A fool may talk, but a wise man speaks."

Ben Jonson The English playwright was born on June 11, 1572

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Naperville Sun Opinion | Vickroy: My father wasn’t a rich man but what…

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Naperville sun opinion | vickroy: my father wasn’t a rich man but what he gave me can’t be calculated in dollars and cents.

Men who sacrificed for their country, men who advanced science or society, men who served on boards, volunteered or changed the world — all while being dads.

Of course, these fathers deserve every accolade. But so do the bootstrap dads who maybe started with nothing, who maybe didn’t finish high school, and whose definition of heroics was to simply work hard, dream big and learn from their mistakes.

My dad was a worker, a hard worker. Not because he enjoyed truck driving but because his family needed every dime, and then some. He always took the overtime and, often, had a side gig on weekends.

Most of my early memories of my dad are of him leaving for work or coming home exhausted. He always wore a cap and he always carried a thermos. He was tired, even in his 30s.

It seemed he was always toiling at something and brow-beating us to do the same. Much the way parents today bury their kids in sports or music activities to keep them from walking on the wild side, he buried us in work.

How we handled our work spoke volumes about our character. If our task was to sweep the floor, we swept it with gusto.

He’d wake us early on Saturdays to clean the house or the garage or help him repair whatever damage a houseful of kids had caused that week. There was always something to be done. And, yes, when there wasn’t time to do that work right, there was always time to do it over.

While my friends were lounging in front of TV cartoons or out riding their bikes, we were working. Even when he wasn’t home, there were chore lists to be completed.

Sometimes we hated him for that.

But every now and then, he’d call us to pile into the car because we were heading to Playland or the roller rink or the zoo. He insisted we have a swing set, a dog and a backyard pool, even though he really couldn’t afford any of it.

After my grandmother moved to Florida, we began annual treks to Daytona Beach. A few times, my dad organized a caravan of friends and relatives — a fleet of station wagons — who made the journey south, stopping at Hen Houses, Lookout Mountain and Rock City.

I loved those trips. Fun seems so much more restorative when it’s sandwiched between tasks.

As soon as we were old enough, he began to nag about the importance of paid work. All six of his children were employed by age 15.

It seemed we were often berated for not working hard enough. “You can’t leave at 9 and get there at 9,” he’d say. Or, “Don’t do extra, you might make something of yourself,” which of course implied we weren’t enough already.

For most of my youth, I resented what seemed like the weight of the world on my shoulders. Much later in life he confessed that work was the only way he knew to keep us from getting into trouble, to keep us from repeating some of his mistakes.

Once, during my turbulent adolescence, he caught me at a local park with some questionable friends, some of whom had sneaked beer out of their homes. He had no problem breaking up the group, embarrassing the heck out of me and threatening to rat out each of my buds.

I was mortified. Later, he came to my room, sat down and told me about some of the horrors he’d seen happen to people who were careless.

He told me about his dream for me to go to college, to “make something of myself.” He also told me then that he’d once had dreams too. That he wanted to someday live in a big house on a hill. Stupid mistakes, he said, get in the way of your dreams.

He said he knew I was smart enough to not let that happen but he wondered if I was strong enough to not let others influence me to the extent that it would happen anyway. True friends, he said, elevate you, they make you better and they absolutely keep you safe.

It made me think. And that is the greatest gift my father gave me — the ability and the willingness to be thoughtful.

Growing up, my father often got lost in the mix of his very large family. He wandered onto questionable paths early. He was a still a child when he began raising a family of his own.

He often fumbled. But he also said, “Smart means learning from your mistakes.”

He was wise in that sense. He also was brave and funny and compassionate and never, ever above apologizing. He was often a mediator for family troubles, even standing up to his own brother during the elder man’s bouts of alcoholic rage and abuse.

When my mother was ill and in a nursing home for nearly a year, he was at her side every single day, even after his car was towed because he’d parked in a snow zone.

He was quietly generous, often when he couldn’t afford to be. Again and again, he made room in our tiny bungalow for relatives in need. After he passed, I found stacks of receipts of donations he made to the church, to St. Jude Children’s Hospital, to the American Cancer Society, to local politicians and to family members.

Hard as he worked for so long, he never got that big house on a hill. His final chapter was spent in a nursing home, a cold, impersonal place where many of the employees not only didn’t care about him, they didn’t seem to care about their work, which for him was the greater sin.

I wish there could have been a better way. I wish he’d made an end-of-life plan and that immobility hadn’t forced his hand. I wish he’d gotten his dream house.

Mostly, I wish the world had not been such a hard place for him. But I am oh-so-grateful that he made it softer for me. I had opportunities my father only dreamed of, partly because of luck but mostly because I knew how to work hard.

My dad did what every generation of parents tries to do: He elevated the opportunities for those who came next.

He was a good dad.

And that’s deserving of praise.

Donna Vickroy is an award-winning reporter, editor and columnist who worked for the Daily Southtown for 38 years. She can be reached at [email protected].

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Passengers travelling Economy Class are usually permitted a maximum allowance of 20 kg (44 lbs) and passengers travelling Business Class a maximum of 30kg (66 lbs) without extra charge.

These weight restrictions apply to most airlines operating to and from all countries with the exception of the United States and Canada, where passengers may check in two pieces of luggage that do not exceed 158 cm (length + width + height) each.

Most airlines will not accept individual items of baggage weighing over 32kg (70 lbs). The individual bag limit does not affect the total baggage weight allowance set by your airline. Passengers who need to check in items exceeding the 32kg/70 lbs weight limit, such as sporting equipment, should make special arrangements with their airline in advance.

Travelup recommends that all passengers check the weight of their bag before leaving for the airport, as you may be asked to re-pack your bag if it exceeds 32kg.

If you are travelling with two different airlines, or the weight limits differ from one connecting flight to the other, then you will be required to take the lesser amount.

We have included some useful links below. Please note these are direct links to the airlines' websites and Travelup holds no responsibility for any content. Please also check directly with your airline regarding baggage allowances for infants as these vary.

How can I pay for my Travelup Flight/holiday?

At Travelup we accept the following payment methods: Visa, MasterCard, American Express, Switch/Maestro and Delta. We are able to accept payment cards issued in the UK and American Express and Visa cards issued worldwide. Payments for all products must be made in full unless otherwise stated.

Verified by Visa is a product offered by Visa in conjunction with the bank that has issued your card. You may have been asked by your bank to enrol in Verified by Visa. If you’re registered to take part in this security scheme, a pop-up will appear during the payment process and you will be asked to enter your password.

If you are not familiar with this product and its benefits, and you would like to speak to someone about Verified by Visa, you must contact the bank that has issued your card and not Travelup, as we, unfortunately will be unable to help.

Please be aware that all our prices are quoted in GBP (Great British Pounds - £ - Sterling). To check GBP against another currency please click the below link to a free web based currency converter.

If you would rather pay by phone, you can call us on 0856 127 111 .

If you are phoning from outside the UK, then please use this number: 00441189566464 .

Mon - Fri: 8am - 8pm

How can I make a hotel booking?

The simplest way to make a hotel booking is to perform a hotel search for your chosen destination from our homepage, we have a simple to use clearly labelled booking form and completing a reservation should only take a few minutes. To book over the telephone please can contact one of our sales advisors for help and assistance.

How can I pay for my booking?

The full range of payment methods we support are listed on our payment screen.

What is the minimum age requirement to book a hotel?

The lead guest booking on travelup needs to be at least 18 years of age, some hotels have higher minimum age requirements, should a higher age restriction apply then this will be specified in the hotel description.

What are your hotel cancellation charges?

These can vary by room type within each hotel, we WILL always display the exact cancellation policy on the payment page prior to the booking being finalised. The most common cancellation policies are:-

Non-Refundable: These are typically the cheapest available room rates with the strictest conditions, full payment is required at the time of booking and no refund is provided for cancellations.

Flexible: Full payment is still required to reserve the room but the reservation can be cancelled and refunded up to 7 days before arrival.

Pay at Hotel: These rooms can usually be cancelled up until the day before arrival free of charge, a valid payment card is required to secure the room but the actual payment is collected locally by the property. The hotel will collect payment in the local currency so the exact amount charged by the hotel is subject to daily exchange rate fluctuations.

Hotel Specific: In this scenario the hotel will provide a cancellation policy for the room being viewed in real time, in most cases this will mean that any cancellation after booking will incur a penalty charge levied as a fixed amount or as a percentage of the total price.

What’s the hotel refund process?

The amount due to be refunded will be clearly specified during the cancellation process. Refunds are processed by us within 48 hours but can take 7-10 days to be returned to your account as these are subject to the timescales imposed by the card issuer. Should you need to cancel your booking you can email [email protected] , please allow up to 24 hours for a response.

What does my hotel price include?

Our total price is for the full duration of your stay and includes the cost of the room plus any applicable meals. Full details of any locally payable tourist taxes or hotel in resort fees for services will be provided in a price breakdown throughout the booking process.

Why do your hotel prices change?

The prices displayed on our website are calculated in real time for a specific search, we make live availability requests to several specialist providers and prices can fluctuate mainly due to suppliers updating currency exchange rates and changing room availability.

Why don’t you collect all the taxes and charges for hotel?

We can only collect for the tax we are authorised to receive so when a local authority imposes a tourist tax in a local currency that needs to be collected by the hotel we are unable to include this in our selling price. We will always endeavour to provide a breakdown of the taxes that are applicable to your stay so that you are fully aware of the total cost you will incur.

Do any of the rooms you sell have children’s beds?

We will always show prices and availability for each room based on the room occupancy and the child ages specified in your hotel search. If you require a cot instead of a full size bed then any information about the availability of cots is usually contained in the hotel description. If you require advice prior to booking a room then please call one of our expert sales advisors.

What meals are included in the room prices shown?

We offer a variety of catering options and the meal plan is shown next to each room price, the most common meal types we publish are:-

Room Only = No meals provided

Self-Catering = No meals are included but the room will have a kitchen section with some cooking and food storage facilities

Bed and Breakfast = Breakfast is included in the room price

Half Board = Room price includes both breakfast and an evening meal

Full Board = Room price includes breakfast, lunch and an evening meal

All-Inclusive = The room prices includes all meals and drinks, the exact details on the type of beverages included and the restaurant opening times will be shown in the hotel description.

How do I know my payment details are secure?

We use recognised and trusted licensed software to encrypt and protect your card details from being visible to any third parties. We also support PayPal payments where PayPal process the payment on your behalf without sharing any of your personal card data.

What is 3-D Secure?

3-D Secure is an additional security check for online credit and debit card payments. The intention behind the system is that it can help to reduce fraudulent use of stolen card details. If 3-D Secure applies to your booking then you will asked to complete the required security steps to complete your booking.

How do I know if my hotel booking has been confirmed?

We will normally provide a downloadable accommodation voucher on your confirmation page. In the unlikely event that the hotel provider doesn’t give us instant confirmation then we will provide an email –confirmation. In the majority of cases your booking is confirmed within seconds of payment being taken. In some rare cases where we need to contact the hotel supplier to manually confirm the room it may take up to 12 hours to confirm your reservation.

I cannot visualise or download my hotel voucher?

Please ensure that Adobe Reader is installed on your computer, if you require your voucher to be provided in a different format then please contact our Customer Service team.

Do I need to contact the hotel to confirm my reservation?

No, your booking is always confirmed by us on your behalf with the accommodation provider.

I called the hotel with a query and they can’t locate my booking?

If you have received an accommodation voucher from us then your booking has been confirmed, some hotel chains hold booking information in a central system and then pass the guest names to the individual hotel a few days before arrival. If the hotel is not recognising your booking at the time you call then please contact our customer service team so that we can act on your behalf.

New bookings made over the telephone?

Bookings can be made by phone but may be subject to a surcharge. Payments are taken using a secure encrypted platform. For most transactions you will be sent a link by email which will allow you to process payment efficiently and securely.

Who is TravelUp owned by?

TravelUp is owned by TravelUp Group PLC

Can I get refund from TravelUp?

A refund will be dependent on the airline, hotel or supplier involved. Please contact TravelUp customer support with your booking details.

What is the ATOL number for TravelUp?

TravelUp's ATOL number is 7227.

How do I cancel a reservation with TravelUp?

To cancel a confirmed reservation with TravelUp, you can Call customer service at 0118-955-6400 or Email [email protected] , or fill out and submit the Contact Us form. Please provide your name, home address, booking reference number, and phone number if available.

How do I know if a travel agency is legit?

Look for accreditation by a well-known travel group like the ABTA (Association of British Travel Agents), ATOL (Air Travel Organisers' License), or International Air Transport Association (IATA).

Where is TravelUp based?

TravelUp is based in the UK. It is headquartered in Aldermaston, West Berkshire, UK.

Do you need ATOL protection if you have travel insurance?

No, ATOL protection is not a substitute for travel insurance. ATOL (Air Travel Organisers' Licensing) is a financial protection scheme that covers flight and hotel packages in the event of your holiday provider stops operation.

Is TravelUp a member of ABTA?

No, TravelUp is not a member of ABTA. However, it is IATA recognised and ATOL Protected (ATOL number – 7227).

Who is the director of TravelUp?

TravelUp is owned by The TravelUp Group PLC

What is TravelUp?

TravelUp is an Online Travel Agency based in UK and in operation since 2004 and is ATOL protected (ATOL number – 7227). It offers flights, holidays, hotels, car rentals and guided group tours.

Is TravelUp a legit site?

Yes, TravelUp is a legit site and has been in operation since 2004 and is ATOL protected (ATOL number – 7227)

Is TravelUp safe for travel booking?

Yes, TravelUp is absolutely safe to book your hotels, holidays and flights. Moreover, we are ATOL protected when you book your flight and hotel together.

Are there any hidden fees that I should be aware of when booking with TravelUp?

No, all prices and any additional costs will be shown on the final booking page before entering your payment details.

Can I trust the reviews on TravelUp for hotels and flights?

Yes, Travelup reviews for hotels and flights are genuine and are submitted by actual customers.

How do I book flight reservations with TravelUp?

Click on the link Book Cheap Flights Worldwide | Discounted Flights With TravelUp , select your destination, choose your preferred flights and book the best prices.

How do I book a hotel with TravelUp?

Click on Book Cheap Hotels Worldwide | Luxury Hotels With TravelUp , select your destination, pick your hotel, choose your rooms and book with best prices.

How do I book holiday with TravelUp?

Click on Book Cheap Holidays Today | Discounted Holidays With TravelUp , select your destination, choose your hotels and flights and book your holidays.

Can I book travel insurance with TravelUp?

No, we don't currently offer Travel Insurance. You must arrange your travel insurance.

How do I cancel a flight reservation with TravelUp?

If you wish to cancel your flight reservation with TravelUp call our customer care number - 0118-955-6400 or write to us at [email protected] .

How do I cancel a hotel reservation with TravelUp?

If you wish to cancel your hotel reservation, simply call our customer care number - 0118-970-7473 or send an email to [email protected] .

How do I cancel a holiday reservation with TravelUp?

For cancelling your holiday reservation, contact our customer care team at 0118-970-7574 or send an email to [email protected] .

What is the privacy policy of TravelUp?

TravelUp has a stringent privacy policy. You can check our privacy policy here - Privacy Policy | TravelUp

Can I book car hire with TravelUp?

Yes, you can book your car hire by clicking on the following link - Cheap Car Rental | Rent A Car For Your Holiday | TravelUp

How do I change passenger details with TravelUp?

To change passenger details, please contact the customer support team at 0118-970-7574 for updated information and guidance.

What kind of customer support does TravelUp offer, and how can I contact them?

TravelUp has a dedicated customer support team which can be reached at 0118-955-6400.

Are there any promotions or discounts currently available on TravelUp?

Yes, TravelUp runs promotions and discounts from time to time. It is better to call our customer care for more update information or stay in touch on our social media profiles.

How secure is my personal and payment information when using TravelUp?

TravelUp’s website is encrypted with SSL technology. This ensures your personal data remains private and secure when being transferred on the internet. They also use Trusted Shops for payment protection. Plus, they are compliant with the Data Protection Act 1998. These measures make TravelUp secure for customers.

Does TravelUp offer customised holiday packages?

Yes, TravelUp offers customised holiday packages which can be tailor-made according to your budget and preferences.

Do I need to confirm my flight directly with the airline after booking through TravelUp?

Yes, you must confirm your flight directly with the airline, up to 72 hours before departure. This ensures that all your details are accurate and that there are no unexpected changes or issues with your booking.

Can I book activities and tours through TravelUp?

TravelUp doesn’t offer activities and tours as a standalone product. However, if you want, we can customise your preferred activities and tours as part of your holiday.

Is travel insurance included with bookings made through TravelUp, or do I need to purchase it separately?

No, travel insurance is not included with bookings made through TravelUp. You need to purchase it separately.

Can I book flights for groups through TravelUp? Are there any group discounts?

Yes, you can book flights for groups through TravelUp. We offer a group booking service, and the availability of group discounts may vary depending on the airline, the size of the group, and other factors. It's advisable to contact our sales team on 0118-956-6464.

What are the options if my flight is cancelled or delayed when booked through TravelUp?

If your flight is cancelled or delayed when booked through TravelUp, your options will depend on the airline's policies, the reason for the cancellation or delay, and any applicable regulations. We recommend that you contact our customer care team on 0118-955-6400.

Can I book multi-city flights through TravelUp?

Yes, you can book multi-city flights through TravelUp. Our website offers the option to book flights with multiple destinations or stopovers.

No need to call. Cancel your trip, redeem a credit voucher or track your refund online

Ready to book your next faff free trip using your credit voucher? You’re in the right place. You can use your credit voucher in full, or as a partial payment here. To redeem your credit voucher, you’ll be sent a onetime password to your registered email address so please have this ready.

How would you like to use your credit voucher?

New Flight Reservations

• 0118-956-6464

Mon - Fri 8am - 9pm, Sat 9am - 8pm & Sun 9am - 6pm

Flight Customer Services

• 0118-955-6400
• 0203-771-3074

Mon - Sat 9am - 7pm & Sun 9am - 6pm

Hotel Reservations/Customer Services

• 0118-970-7473

Mon - Sun 9am - 10pm

Package Reservations/Customer Services

• 0118-970-7574

Mon - Wed 9am - 7pm, Thu - Fri 9am - 5pm, Sat - 9am - 4pm & Sun - 10am - 5pm

If you have made a Flight Only booking and need emergency support outside of our office hours (Mon - Sun 8am - 10pm) please contact us on 0118-334-7648 . Please only use this number in an emergency. If you are waiting for tickets and are not due to fly in the next 24 hours please contact our call centre on 0118-955-6400 .

New Bookings, general enquires may not be dealt with on this number. Thank you for your understanding.

If you have made a Hotel Only booking and need support please contact the team on 0118-970-7473 (Mon - Sun 9am - 10pm) Outside of these times please email [email protected] and a member of the team will contact you directly.

Please do not use the Flight Only support numbers as the flight team will be unable to assist you.

If you are a journalist and would like to speak to a member of our communications team please contact [email protected] . Our team will ensure that you have all the information you need. Be that a question about new routes and destinations, travel industry trends, TravelUp the company or our current campaign to stop passengers being denied airline refunds in the future.

Our team are here to help.

Voucher/Refund Request and Status Check

By submitting your enquiry here, you will be provided with real time information on the status of your booking or refund request. Please be patient as this may take up to 60 seconds. Our customer services team continue to submit refund applications on your behalf however due to the unprecedented volume of applications, the airlines and partners are taking considerably longer to fulfil our requests.

Customer Support Query

Should you have a problem with Incorrect documents, flights, hotels or cars etc. Please submit the below form and our customer service support team will respond to your query as soon as possible.

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Advertisement

Fixing the Calamity in U.S. Math Knowledge Starts With Algebra

By Brent Staples

Editorial Board Member

The federal government made a disastrous choice a decade ago when it abandoned an accountability system (known as No Child Left Behind) that required schools to focus intently on helping the lowest-performing students catch up with their peers. Since then, the already alarming achievement gaps that separate poor and wealthy children have only widened.

Math scores have plummeted, raising fears that the United States is destined to fall permanently behind its competitor nations when it comes to preparing young people for careers in science, technology and engineering.

As Troy Closson of The Times wrote this week , some school systems have opted for policies that disguise the achievement gap without remedying it. A decade ago, for example, the San Francisco public schools responded to high failure rates and achievement gaps by moving algebra — which is foundational to the study of math — from eighth grade to ninth grade, meaning that no one was allowed to take the course in eighth grade simply because some students struggled with it.

This system wrote off poor students who might have benefited from exposure to new material and denied well-prepared children the opportunity to forge ahead in their studies. Not surprisingly, the policy failed to achieve its central goal, which was to close racial gaps in the taking of advanced math courses. Chastened by parental outrage, San Francisco reversed course .

Only about a quarter of American students study algebra in eighth grade . That proportion needs to grow. Fortunately a few states, including North Carolina and Texas , are adopting systems under which children who meet specified performance levels on state exams are automatically channeled into advanced math classes.

In Dallas there are no hoops to jump through. As The Dallas Morning News reported last year , young people no longer have to wait for counselors to recommend them or for parents who know little about how schools operate to sign them up. Students who were unaware that honors courses even existed are now being enrolled.

The gravest challenge facing the country today is redressing the devastating learning losses that children suffered during the Covid pandemic. Among other things, solving this problem will mean equipping teachers to manage classrooms that include students of different preparation levels.

One new study offers reason for optimism. It shows that students who would ordinarily be tracked into remedial work can perform well in algebra classes that include higher-performing peers — and experience broader academic success — when teachers are trained to handle heterogeneous groups and are given more time to prepare.

Brent Staples has been a member of The Times editorial board since 1990. He was the recipient of the Pulitzer Prize for editorial writing in 2019. @ BrentNYT

Singapore Airlines offers at least $10,000 in compensation to passengers on flight that hit extreme turbulence

The boeing 777 jet, carrying 211 passengers and 18 crew from london to singapore, ran into sudden turbulence over the irrawaddy basin on may 20, hurling people and items around the cabin., by the associated press • published june 11, 2024.

Singapore Airlines said Tuesday it has offered compensation to passengers of a flight that hit extreme turbulence last month , in a rare case that killed one passenger and injured dozens.

The Boeing 777 jet, carrying 211 passengers and 18 crew from London to Singapore, ran into sudden turbulence over the Irrawaddy basin on May 20, hurling people and items around the cabin. The plane diverted to Thailand.

Watch NBC 5 Chicago news stream free, 24/7, wherever you are

A 73-year-old British man died of a suspected heart attack and dozens were hospitalized including those with spinal, brain and bone or organ damages. Nineteen people remained hospitalized in Bangkok.

Singapore Airlines said it has offered $10,000 in compensation for passengers with minor injuries.

“For those who sustained more serious injuries from the incident, we have invited them to discuss a compensation offer to meet each of their specific circumstances when they feel well and ready to do so,” it said in a statement.

Those medically assessed to have sustained serious injuries, requiring long-term medical care and requesting financial assistance will receive an advance payment of $25,000 for their immediate needs, it said. “This will be part of the final compensation that these passengers will receive,” it said.

Singapore Airlines' turbulence incident offers a lesson to all in the business, says Emirates president

Turbulence-hit singapore airlines flight fell 54 meters in less than five seconds, investigation finds.

The airline said it will also provide full air fare refunds to all passengers on the flight, including those without any injuries. All passengers will also receive delay compensation in accordance with European Union or U.K. regulations, it said.

The airline added that it had already given all passengers 1,000 Singapore dollars ($739) each for their immediate needs, covered medical expenses of injured passengers, and arranged for their family members and loved ones to fly up to Bangkok where requested.

A preliminary investigation by Singapore's Transport Ministry said the plane went through huge swings in g-force in less than five seconds, likely causing the injuries to people who weren’t buckled into their seats. It said the jet dropped 178 feet (54 meters) in less than one second, which “likely resulted in the occupants who were not belted up to become airborne” before falling back down.

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Officials said the turbulence was believed to have struck when meals were being served and many people were not using seat belts. Passengers have described the “ sheer terror ” of the aircraft shuddering, loose items flying and injured people lying paralyzed on the floor of the plane.

It was unclear what caused the turbulence. Most people associate turbulence with heavy storms, but the most dangerous type is so-called clear air turbulence. Such turbulence can occur in wispy cirrus clouds or even in clear air near thunderstorms, as differences in temperature and pressure create powerful currents of fast-moving air.

According to a 2021 report by the U.S. National Transportation Safety Board, turbulence accounted for 37.6% of all accidents on larger commercial airlines between 2009 and 2018. The Federal Aviation Administration has said there were 146 serious injuries from turbulence from 2009 to 2021.

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Reviews 4.3.

95,613 total

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Hello Do not trust website bcz i m change for name so employee cancel my booking whiout my permission Bad experience I m not recommend this website

Date of experience : September 06, 2023

Poor after sale service

Booked flights to Toronto, booking was easy, however, i needed to add extras. Contacted TravelUp and found them unhelpful and i felt they just fobbed me off. Poor after sale service.

Date of experience : June 10, 2024

Site was very easy to use and understand. Generally get instant confirmation of flights which gives you peace of mind knowing everything is booked,

Date of experience : May 30, 2024

Reply from TravelUp

Good morning, C Zaki, We are grateful and do appreciate you taking the time to share your 5* reviews with us. We are glad you enjoyed our product & services seamlessly. Thank you for your compliment. Have a great day ahead. Regards, TravelUp

Simple, quick and easy to navigate when booking my flights

Good evening, Mr. Day. Thank you for your 5-star review! We're thrilled to hear that you found the booking process simple, quick, and easy to navigate. Ensuring a smooth and efficient experience for our customers is our top priority. If you need any assistance with future travel plans, please feel free to reach out. We look forward to serving you again soon. Thank you for choosing TravelUp! Best regards, TravelUp.

Easy to make payments

Easy to make payments. Not sure about customer service as have yet to encounter problems

Date of experience : June 05, 2024

Good evening, Emily. Thank you for your wonderful 5-star review! We're pleased to hear that you found it easy to make payments on our platform. While we're glad you haven't encountered any problems yet, please rest assured that our customer service team is ready to assist you should you need any help in the future. Thank you for choosing us, and we look forward to continuing to meet your travel needs! Best regards, TravelUp.

I always book with Travel Up

I always book with Travel Up, rarely have any issues but when I did have one, they resolved it in a timely manner with great customer service.

Date of experience : May 31, 2024

Good evening, Ms. Wood, Your 5* review made our day. The kind and honest review does not go unnoticed, and the team here at TravelUp will be thrilled to see this. We look forward to assisting you in the future. Regards, TravelUp

I have never been so disrespected like…

I have never been so disrespected like I have with this company!!! Do not book with them!!!!! Extremely unprofessional employees!!! False information!!! And are not willing to help !!! I got hung up on 4 times!!!! With no explanation to why my reservation was pending!!! Then after getting hung up on 3 more times they told me I couldn’t make same days reservation and they’ll issue a refund in 2 days!!!!! No where on the website does it say “no same day reservations” they refuse to put a supervisor the refuse to listen to me. I was left with no money and my kids and In the streets!!!! I’m am sooo upset!!! Don’t book from here!!!! Save your self!!!!

Date of experience : June 07, 2024

Overcharged and felt betrayed.

I checked the ticket price on Skyscanner. I choose the airline and price. It took me to travel up.com The price shown on Skyscanner was around £970 but travelup charged me £1034. It is so deceitful. I was so disgusted. I will never use this site again. I Would be staying away from this Travelup.

Date of experience : March 06, 2024

Good evening, Ms. Dipa, We are sorry about your unpleasant experience with TravelUp. In general, our inventory changes at a regular interval as the fares are dynamic in nature. The fare you were expecting must have been sold out during the processing of your booking, hence you were offered the updated fare as per real-time availability. We want to clarify that the fares displayed on Skyscanner are often discounted fares that can sell out quickly due to high demand. Additionally, please note that fares in the travel industry are dynamic and subject to change until the ticket is fully booked and confirmed. We hope you will give us another chance in the future to assist you better. Regards, TravelUp

It was a fairly simple process apart…

It was a fairly simple process apart from adding hold baggage but I got there in the end so it was a good experience

Good afternoon, Mr. Coulter. Thank you very much for your five-star review! We are pleased to hear that you had a good experience and found the overall process fairly simple. We strive to make our booking system as user-friendly as possible, so it's great to know that you found it easy to navigate. We apologise for any inconvenience you encountered while adding hold baggage. Your feedback is invaluable, and we will look into this aspect to see how we can make it even more straightforward. Thank you again for choosing us and for sharing your experience. If you have any further comments or suggestions, please feel free to let us know. We look forward to serving you again in the future! Best regards, TravelUp.

All good until you need the help of the customer service team!

I have used Travel Up before with no issues. However on this occasion the airline we were due to travel with cancelled our flight and offered us an alternative flight that was a full 48 hours after our original flight. The customer service I received from Travel Up on this occasion was pretty poor. They were slow to respond, their emails were riddled with mistakes (on one occasion they nearly booked me on a flight that was going to be 3 days after our original departure date by mistake!), there was an unacceptably long delay with sending through my updated e-tickets. This all meant that it took a full week for my updated flights to be sorted which caused me a huge amount of stress not to mention wasted time in repeated emails and phone calls. In a nutshell, they are good enough when everything goes smoothly, but if there is an issue with your flights and you need the support of the customer service team, then woe betide you!

Date of experience : June 08, 2024

Good evening, Valentina, Thank you for reaching out to us about your booking. Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience. Please share more at - [email protected] along with your booking reference number so that we can follow this up internally. Regards, TravelUp

Very easy to book

Very easy to book. All the information displayd before the confirmation.

Date of experience : June 11, 2024

Reliable. No unnecessary details asked. Nothing like seats sold out gimmicks

Good afternoon, Mr. Balakumar, Thank you for your fantastic five-star review! We are delighted to hear that you found our service reliable and straightforward. It's great to know that our process was hassle-free and transparent, with no unnecessary details or gimmicks. We strive to provide an honest and efficient booking experience for all our customers. If you have any future travel plans or need assistance, please don't hesitate to reach out. We look forward to serving you again soon. Thank you for choosing Travel Up. Kind regards, TravelUp.

quick and easy

quick and easy, price was acceptable

Good evening, Kamal, We are grateful and do appreciate you taking the time to share your 5* reviews with us. We are glad you enjoyed our product & services seamlessly. Thank you for your compliment. Have a great day ahead. Regards, TravelUp

The online booking process is very friendly.

The online booking process is very straightforward but it would be useful to display charges relating cancellation/change of booking.

Date of experience : June 09, 2024

Good evening, Jaheed. Thank you for taking the time to share your experience and valuable feedback with us! We're glad to hear that you found our online booking process very straightforward. Your satisfaction is important to us, and we're continuously working to make the booking experience as seamless as possible. Regarding your suggestion about displaying charges relating to cancellation or changes of booking, we appreciate your input. Providing transparency regarding fees is essential to us, and we'll certainly consider your feedback as we strive to enhance our services. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Thank you for choosing TravelUp, and we hope to have the opportunity to serve you again in the future. Best regards, TravelUp.

Instructions on the form were very…

Instructions on the form were very clear and precise

Good evening, Tebogo, Thank you for sharing your experience with us! We're delighted to hear that you found the instructions on the form very clear and precise. Providing clear guidance is essential to us, and we're pleased to know that it contributed to a smooth experience for you. If there's anything else we can do to improve and earn that extra star from you next time, please feel free to let us know. Your feedback is valuable as we continuously strive to enhance our services. Thank you for choosing TravelUp, and we look forward to serving you again in the future! Best regards, TravelUp.

BEWARE! BOOK DIRECT WITH THE AIRLINE!

BEWARE! Booked a flight for seven people, realised I had booked the return date incorrectly, one day out. I emailed travelup within 10 minutes of booking and called them straight away to change it over. They wanted £75 per person to change the date despite the flights costing the same on both days. They discounted it down to £150 for the seven and sent me a 30 minutes link telling me that after that they won't change it and they won't be responsible anymore. Extremely poor customer service, hidden charges, basically a con company praying on people's mistakes. Over 4k in flights, yhe worst customer service I have ever experienced and I'm not even close to boarding yet! Hopefully the tickets actually show up and the plane doesn't leave without us! BE WARNED! BOOK DIRECT WITH THE AIRLINE!

Date of experience : June 04, 2024

Happy traveller

Easy to book, reasonable price, email came along shortly after. Thank you for your reliable service.

Good afternoon, Dr. Ghorbani. Thank you so much for your wonderful five-star review! We are delighted to hear that you found the booking process easy, our prices reasonable, and that you received your email confirmation promptly. Providing reliable service is a top priority for us, and it's gratifying to know that we met your expectations. Your positive feedback is very encouraging for our team. It reassures us that our efforts to create a seamless and efficient experience for our customers are paying off. If you have any additional comments or suggestions on how we can further improve, please don't hesitate to share them with us. Thank you once again for choosing our service and for taking the time to share your experience. We look forward to serving you again in the future! Best regards, TravelUp.

very nice & easy to booklng with reasonable price

i bought the ticket witout any hassel or problem with reasonable price

Good evening, Mr. Chauahan. Thank you for your fantastic 5-star review! We're thrilled to hear that you found the booking process very nice and easy, and that you were able to purchase your ticket without any hassle or problems at a reasonable price. We strive to provide a seamless and affordable booking experience for our customers, and your positive feedback is greatly appreciated. If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to helping you with your travel plans again! Best regards, TravelUp.

Worst Travel Agent with a lot of hidden terms...

Travel Up is the worst company with numerous hidden terms and conditions. They refuse to provide refunds even when the British Airways refunded it. I booked a British Airways flight that got delayed, and I canceled it as it was eligible for a refund. Although the airline confirmed the refund, Travel Up did not issue it. Instead, they offered me a £20 voucher for a £250 ticket. Avoid using Travel Up at all costs; they are nothing but scammers.

Date of experience : November 10, 2023

Good evening, Mr. Dubey. We are truly sorry to hear about your disappointing experience with Travel Up, and we sincerely apologise for any inconvenience or frustration this situation has caused you. First and foremost, we want to clarify that Travel Up does not determine the fare rules of tickets; these are set by the airlines themselves. We understand your frustration regarding the refund process, but unfortunately, as per the fare rules associated with your ticket, it appears that it was non-refundable. We apologise if there was any misunderstanding regarding the fare conditions at the time of booking. Our team always strives to provide clear and transparent information to our customers by providing the booking confirmation which shows the fare rules of the ticket, and we regret any confusion in this instance. In cases where airlines do provide refunds, we do our best to facilitate this process for our customers. However, the amount refunded is ultimately determined by the airline, and we are bound by their policies in this regard. We regret that we were unable to meet your expectations in this situation. Your feedback is important to us, and we will use it to improve our services moving forward. Thank you for bringing this matter to our attention, and we apologise once again for any inconvenience you have experienced. Kind regards, TravelUp.

Charged when airline cancels flight.

If the airline cancels, they will keep £50 of your refund as a "cancellation fee". They did it to me and it's written explicitly in their T+Cs. Book direct instead: For all bookings. Please note, the booking fee you pay to us when placing your booking (please see clause 7.6 for more information) is non-refundable in the event of cancellation of your chosen Travel Arrangements together with an administration fee of £50 per booking (unless you have purchased a service pack, in which case the administration fee payable will be as per the terms of your chosen service pack).

Good evening, Silas. We are truly sorry to hear about your disappointing experience and apologise for any inconvenience this situation has caused. Regarding the fee mentioned, we want to clarify that the £50 charge is an administrative fee, not a cancellation fee. As stated in our terms and conditions, an admin fee is required to process any refund for cancellations, whether they are voluntary or involuntary. This fee covers the costs associated with handling and processing refunds. We understand this can be frustrating, especially in situations where the airline has canceled the flight. However, we are bound by our terms and conditions, which we must adhere to in all cases, and therefore, this administrative fee cannot be waived. We appreciate your feedback and will take it into consideration as we continually strive to improve our services. If you have any further questions or concerns, please do not hesitate to contact us directly. Thank you for bringing this matter to our attention, and we apologise once again for any distress this has caused. Kind regards, TravelUp.