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• ATLAS TRAVEL & TECHNOLOGY GROUP
• GLOBAL TRAVEL MANAGEMENT
• MEETINGS & INCENTIVES
• VACATIONS & CRUISES
• PRIME NUMBERS TECHNOLOGY

Innovative solutions and services... delivered.

• Control Center
• Global Connection
• Direct Advantage
• Premier Lounge
• Meetings & Incentives
• Vacations & Cruises

Gateway is a robust, centralized content management and communications platform configured specifically for each company or organization. It enables customers to access dynamic content & travel tools from a single source.

As a portal designed specifically for the busy traveler, Gateway provides increased productivity, greater efficiency and improved traveler satisfaction. Gateway uses a single sign-on interface to provide travel alerts, traveler profile management, ticket tracking, and travel preferences along with a growing list of tools to allow easy access to all essential information from any desktop or mobile device.

This seamless, automated solution is designed to evolve with the travel industry and will see continuous development enhancements.

Gateway provides instant access to:

• Online booking tools • Travel agent contact information • Client travel & expense policies • Unused ticket tracking • Flight status updates • Flight check-in • Emergency travel contacts • TSA wait times • Preferred vendor lists • Weather updates • Travel alerts & advisories • Passport & VISA management • Loyalty card program management • Credit card management • Missing/Expired information alerts • Secure Flight Passenger Data management • Hotel directories • Current & historical trip plans

Contact Atlas Travel today for more information about our services & solutions.

Enabling more people to travel.

Sustainable, progressive and futuristic travel technology.

For us, travel is life.

To travel is to expand our minds along with our horizons, and to be humbled by something greater than us individually..

Only through travel do we experience what it’s like for others – to see the world as they do – to appreciate our differences and celebrate our similarities.

Atlas is the source of accessible, low-cost travel. With our Air Travel Retailing and Information Platform (ATRIP), we support travel professionals to deliver more for their customers and the planet.

We bring the world closer

Industry data to back you up, strong partnerships, meet our leadership team.

Founder & Chief Executive Officer

Location: Singapore Favourite travel destination: Paris

Mary is a global travel tech entrepreneur with an impressive track record and a passion for flying. Atlas is Mary’s third travel tech start-up, following Wingon Travel and then ASLAN, which became the largest air ticket platform in China before being acquired by Alitrip (Fliggy).

Clive Ashmore Butler

Chief Customer Officer

Location: Singapore Favourite travel destination: Argentina

Clive has over 20 years’ experience in aviation across APAC and Europe. He has a track record delivering revenue growth and building strategic partnerships at Jetstar, Qantas and Scandinavian Airlines. At Atlas, Clive is responsible for establishing partnerships with travel sellers and   providing them with comprehensive, high-quality air content , performance and se a mless customer service.  

Liujie Yang

Chief Technology Officer

Location: Hangzhou, China Favourite travel destination: Thailand

Liujie has over 15 years’ IT architecture experience, with extensive background in cloud computing, e-commerce, and telecom industries. He has worked in Alibaba cloud and Huawei, leading a team implementing multiple international projects such as City Brain, Big Data, and telecom CRM projects.

Co Founder & Head of Growth

Location: China Favourite travel destination: Turkey

Wei is a tech and product specialist in the airfare industry with extensive experience in airline integration and booking process for over 15 years. His career includes leading B2B airfare platforms in China and in India, as well as Alitrip (Fliggy) which is a major B2C travel platform in China. Wei enjoys drilling into the depths of things, connecting the hard dots beyond what’s obvious.

Shirley Huang

Chief Financial Officer

Location: Hong Kong Favourite travel destination: Tanzania

Shirley is a seasoned finance professional with over 15 years of global experience across financial institutions such as Goldman Sachs, Royal Bank of Scotland, and J.P. Morgan. From investment banking and private equities to asset management, Shirley leverages her expertise in venture capital market business strategy insights   and macroeconomics to provide consultation on best financial practices and capital market strategies, including matters related to fundraising , ESOP and mergers and acquisitions (M&A).  

Marijke Timmers

Chief Marketing Officer

Location: Auckland, New Zealand Favourite travel destination: Cambodia

Marijke has more than 20 years of experience marketing some of the world’s fastest growing companies, delivering high-impact, measurable marketing and customer experience programs. As well as holding multiple senior marketing roles, she has consulted for finance, travel, education, fitness and beauty businesses. Marijke is passionate about bringing purpose-led brands to life.

CONNECTING THE WORLD VIA WORTHWHILE TRAVEL.

Enabling more people to travel, in more meaningful ways..

We believe that travel creates inclusion and acceptance in the world. So, we want to help more people to experience travel. In 2024, Atlas is committed to:

• Enabling the ‘untraveled’ to experience travel; • Enabling the mobility of international teachers to poverty-stricken communities; • Connecting technology students from underprivileged backgrounds with hands-on learning opportunities in our development teams; • Identifying the impact of travel & tourism on popular destinations and offer more sustainable alternatives; and • Analyzing the impact of travel booking search in terms of carbon emissions and identify solutions for the industry to reduce impact.

Will you join us on this journey?

• I agree to be contacted by Team Atlas.

Want to join us?

At atlas, we are motivated to use our technology for meaningful outcomes..

Inclusion and acceptance is at the core of what we do and how we do it. Our collaborative team ethic and free-flow of information builds connections and understanding. We believe in ensuring that everyone in our diverse eco-system is treated equally across the globe.

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Got questions about tickets?

Questions about purchasing tickets on atlas tickets  here are some frequently asked questions:.

How many tickets can I order at one time? It is up to the individual seller on how many tickets you can purchase at one time.  Typically, you can purchase the entire block of tickets but can not add separate ticket listings at the same time.  You also cannot leave a single ticket when ordering from a listing of two tickets or more.

Can I add multiple listings to the cart at one time? Unfortunately, no.  Each of our listings comes from specific sellers and could potentially have different pricing, delivery methods, and delivery times.  For customer clarity, we only allow one listing to be purchased at a time.  However, if you would wish to purchase a group of tickets please reach out to a ticket expert who can certainly handle this purchase over the phone:  Atlas Tickets Ticket Expert.

How will I receive my tickets? You can obtain the delivery method as it is listed on every individual ticket listing. If you have questions or concerns, please reach out to one of our ticket experts.  

The potential delivery methods include digital, email, physical, and pick-up.  Pick-up may include will call at the venue or a vendor nearby.  If the tickets are listed as mobile ticket transfer you may be required to use a smartphone to enter the venue.  All instructions for obtaining tickets from any order will be sent to your email used during checkout. 

Are Emails My Tickets? No, emails are not tickets, nor will they allow you to enter an event or venue.  The information in the emails will provide you ticket delivery method and instructions. Please note that you may need to download items from an email or create an account to access your tickets.

Am I guaranteed to purchase seats together? Yes, per our guarantee, unless otherwise noted, your seats will be next to each other. 

My event is today, will I receive my tickets in time? Yes, please note the delivery method and date. Some tickets are delivered instantly or quickly, while others may require pickup. If you have questions or concerns, our team is happy to help. 

What are your fees? There are no additional fees when ordering on Atlas Tickets! 

What currency do you use on Atlas Tickets? All of our prices are in U.S. dollars . 

Why was there a hold on my credit card during a purchase? Once you place an order on Atlas Tickets, a hold will appear on your credit card until the order is confirmed, at which point your card will be charged.

What is your exchange or cancellation policy? Unfortunately, there are no exchanges on Atlas Tickets and all sales are final. 

Atlas Tickets is your source for San Diego Padres Tickets!

1 (800) 605-2282

• Member Portal (Travel Medical)
• CBP Portal (Trip Protection)

+1 (800) 605-2282 Outside US: +1 (317) 262-2132

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International Travel Medical Insurance

Prepare for the unexpected with travel medical insurance.

International travel medical insurance can’t prevent you from catching a stomach bug or breaking your ankle while sightseeing. But it could help you find a quality doctor or hospital and reimburse you for unexpected healthcare costs so you can continue enjoying your trip.

Consider international travel medical insurance if you’re traveling abroad for:

• Cruise, guided tour, or safari
• School trip or mission trip
• Backpacking or adventure

Discover the Benefits of Atlas Travel

Enhance your coverage.

Upgrade your international travel medical insurance coverage with these optional benefits upon checkout:

• Crisis Response – Increase your Crisis Response coverage amount to $100,000 (with $10,000 for natural disaster coverage)
• Personal Liability – Increase your Personal Liability coverage amount to $100,000
• Accidental Death & Dismemberment – Increase your AD&D coverage amount to $50,000

Or bundle all 3 upgrades and save!

Entering or exiting the United States? Add $2,000 of device protection coverage by bolt for your phone, laptop, and tablet.

What if I Need Additional Travel Medical Insurance Coverage?

Get higher coverage limits with atlas premium.

Atlas Premium provides the same benefits as our popular Atlas Travel plan with increased limits for many benefits. If you’re worried about things that could go wrong on your trip or have destination-related safety concerns, consider Atlas Premium’s higher coverage limits.

Check out these plan highlights or see a full benefit comparison here .

Why Choose WorldTrips?

Who is insuring you is just as important as the insurance plan you choose. Since 1998, WorldTrips has provided international travel medical insurance to help our customers confidently explore the globe.

Our knowledgeable team of customer service professionals is standing by 24/7 to support you through unexpected travel emergencies. No matter the spoken language. No matter the time zone.

“WorldTrips is the best travel insurance company of 2024, based on our in-depth analysis of travel insurance policies."

Is International Travel Medical Insurance Required for Travel Abroad?

Not necessarily. Some countries require foreign visitors to have international travel medical insurance that meets specific requirements. Others may only require proof of valid insurance for the duration of a trip.

Some visas require insurance as well. If you need a Schengen visa to visit Europe’s Schengen Area, you’ll need Schengen visa insurance . If you’re traveling to the U.S. on a J-1 visa, you’ll need J-1 visa insurance . (Hint: Atlas Travel meets both Schengen and J-1 visa requirements.)

Some types of trips may require insurance too. Think organized tours, cruises, study abroad trips, and mission trips . International travel medical insurance from WorldTrips could fit the insurance coverage necessary for your trip. 

Will My Current Health Plan Cover Me Overseas?

There’s a good chance your regular health plan that covers you on a day-to-day basis may not provide adequate coverage once you leave your home country. Even if it does include some overseas benefits, it may not offer medical evacuation coverage or supplemental travel coverage (like reimbursement for a long delay or the airline losing your checked luggage).

You may also wonder if your credit card offers any coverage —and if it does, whether that coverage is enough. While your travel-related credit card might include some compensation for airport and luggage mishaps, it’s unlikely that it includes coverage for an unexpected injury or illness.

Ask yourself: Could I afford to pay for an overnight hospital stay or treatment of a broken ankle while sightseeing abroad? If not, consider international travel medical insurance like Atlas Travel. You might be surprised how easily it fits into your budget.

How Much Does International Travel Medical Insurance Cost?

Travelers are often surprised by the budget-friendly cost of international travel medical insurance. Our Atlas Travel plan starts at less than $1 a day .

Here are the factors that influence the cost of a plan with WorldTrips:

• Age – As your age group increases, so will your plan cost
• Destination – Trips that include the U.S. are more expensive to cover due to healthcare costs
• Trip Length – Longer trips are more expensive to cover
• Overall Maximum Limit – As your overall maximum limit increases, so will your plan cost
• Deductible – As your deductible increases, your plan cost will decrease
• Optional Upgrades – Coverage add-ons will increase your plan price

How International Travel Medical Insurance Works in Action

• You’re hospitalized with a serious bout of food poisoning.

Your Atlas Travel international medical insurance policy could help you find a suitable hospital. Your plan would cover eligible medical expenses, which could include your ambulance ride, hospital stay, diagnostic testing, physician charges, and more.WorldTrips could also arrange translation assistance and provide medical monitoring to keep your family updated on your condition.

• You’re hiking through a remote area when you fall and become seriously injured.

The nearest medical facility does not have the equipment to provide the medically necessary treatment. Fortunately, your Atlas Travel plan’s Emergency Medical Evacuation benefit pays the $30,000 it costs to transport you by helicopter to the nearest hospital.

• You’ve just touched down in your destination when you receive the devastating news that your sister-in-law has passed away. You decide to return home immediately.

Your Atlas Travel policy’s Trip Interruption benefit could pay for your plane ticket back to your home country so you can be with your family.

• Your flight is delayed until the next morning due to snowstorms.

You grab a warm meal and book a hotel room so you don’t have to stay at the airport overnight. Your Travel Delay benefit could reimburse you up to $100 for meals and accommodations resulting from a covered delay of 12+ hours.

• You’re exploring the city alone when you’re suddenly kidnapped for a small ransom.

More International Travel Medical Insurance Plans

Need coverage for remote work, frequent international travel, or a group of travelers? Discover additional international travel medical plans designed for these types of travel.

Nomad Insurance for Remote Workers

Digital nomads who are non-U.S. residents working outside of their home country are eligible for an Atlas Nomads plan.

Travel Medical Insurance for Groups

Traveling with a group of 5 or more? Purchase Atlas Group and get the same benefits and services of our popular Atlas Travel plan at a 10% reduced rate.

Annual Travel Medical Insurance

Save time and money by purchasing one Atlas MultiTrip plan to cover you for any number of pre-planned or last-minute trips abroad throughout a one-year period.

Visitor Medical Insurance for Travel to the U.S.

When your international travel includes the United States, your Atlas Travel plan will be referred to as Atlas America . This plan meets J-1 visa requirements and can provide coverage for you or your family members as they visit the States.

FAQs: WorldTrips' Travel Medical Insurance Plans

How Do I Register for a Member Portal Account?

2. Under “Continue Sign In” click “First-time user? Register for an account.”

3. On the Register page, enter the email address you wish to use to sign into your account. This email does not need to match the email address associated with your policy. Enter your policy number and select whether or not you are the insured or the insured’s legal guardian. Enter the insured’s first and last name as entered on the policy. (You can see how the insured’s name was entered on your ID card and fulfillment documents that were sent to you upon purchase.) Enter the insured’s date of birth. Then choose a password. Follow the password instructions noted on the page.

Read and agree to the terms and conditions by checking the box. Then click the “Continue” button.

  4. You will be taken to the Sign In page. Enter the email address and password you used to register your account and click “Sign In.”

5. To add an additional layer of security when signing into your account, you will be prompted to choose your preferred multifactor authentication method.

Options Include: a.  Okta Verify  - Click "Setup" if you wish to use a push notification sent to the mobile app

b.  SMS Authentication*  - Click "Setup" if you wish to enter a single-use code that is sent to your mobile phone

c.  Voice Call Authentication*  - Click "Setup" if you wish to follow voice instructions via  phone

d.  Security Question  - Click "Setup" if you wish to answer a security question

  * Please be sure to use a method which you will have continual access to on your travels. Do not use phone numbers that will not work outside of your current service area.

  6. Follow the setup instructions of your chosen multifactor authentication method. Then click “Finish.”

  7. On the resulting page, choose a "Forgot Password" question. Make sure you select a question with only one correct answer that is easy to remember.

  Type the answer into the blank box below "Answer." You will need this answer to access your account if you ever forget your Member Portal password and need to reset it.

  You may also choose to add a phone number for resetting your password or unlocking your account using SMS text message or a voice call if you don’t have access to your email.

  Click "Create My Account."

How Do I Submit a Claim?

You must complete, sign, and submit a Claimant's Statement and Authorization form along with proof of claim (itemized bills, payment receipts, medical records, police reports, etc.) for every incident. ( Click here to download the form in Spanish ).

Filing a Claim on Behalf of Someone Else? If you are filing this claim on behalf of another person, you MUST fill out the section of the Claimant's Statement and Authorization form labeled "Supplement D - Authorization Form for Use and/or Disclosure of Protected Health Information " – also known as a HIPAA form. This section must be signed by the policyholder in order for us to speak with you regarding any of the policyholder's Protected Health Information (PHI). Without this signed form, we may only disclose to you the status of the claim.

You can complete and submit the Claimant's Statement and Authorization form along with supporting documents in one of the following ways:

Via DocuSign within Member Portal (Most Efficient Approach)

1. Go to Member Portal (formerly Client Zone / Student Zone). 2. Log in to your account. If this is your first time using Member Portal, please click here to view instructions for registering your new account .

If you already have a Client Zone / Student Zone account, you do not need to register for a Member Portal account. Simply log in to Member Portal using your Client Zone / Student Zone login details.

3. Click "Claims and Appeals" in the main navigation menu. 4. Click “Submit New Claim Via DocuSign” button under the “Claimant’s Statement and Authorization Form” subheader in the “File a Claim” section and follow the instructions.

For more extensive step-by-step instructions, including screenshots, please see our Claims Guide .

Don’t Have Access to the Claims and Appeals Page? If you noted that you are not the insured or the insured’s legal guardian, you will see the Protected Health Information Authorization page in place of the Claims and Appeals page. Enter the insured’s email address and click “Send Request.” Once the insured has completed and submitted our HIPAA form, you will gain access to the Claims and Appeals page and have the ability to submit a claim within 3-5 days.

1. Download the Claimant's Statement and Authorization form. ( Click here to download the form in Spanish.) 2. Print, complete, and sign the form. Mail to: WorldTrips Claims Department PO Box 240358 Apple Valley, MN 55124 U.S.A. WorldTrips is also happy to fax, e-mail, or mail the form(s) to you upon request. Important Note for Students For eligibility purposes, you must submit the following along with a Claimant's Statement and Authorization form: - A copy of your education-related visa (F-1, J-1, OPT, etc.) or valid I-20/DS2019 - Proof of full-time student status (not necessary if submitting a valid F-1 visa including OPT, or J-1 visa)

Can I Submit a Claim on Behalf of Someone Else?

How Do I Submit the Authorization Form for Use and/or Disclosure of Protected Health Information (HIPPA Form) If I Did Not Complete This Section of the Claim Form?

If you have already submitted a claim on behalf of someone else and did not complete this section OR if WorldTrips has requested that you submit the Authorization Form for Use and/or Disclosure of Protected Health Information (HIPAA), you do not need to fill out another claim form. You can submit the HIPAA form separately in one of the following ways:

Electronically via Member Portal

• Go to Member Portal .
• Log in to your account. If this is your first time using Member Portal, please click here to view instructions for registering your new account. If you already have a Client Zone / Student Zone account, you do not need to register for a Member Portal account. Simply log in to Member Portal using your Client Zone / Student Zone login details.
• Click "Claims and Appeals" in the main navigation menu.

If You See the Protected Health Information Authorization Page:

- Because you selected that you are not the insured or the insured's legal guardian upon registering for Member Portal, you do not yet have access to the Claims and Appeals page. - Under the "Protected Health Information Authorization" header, enter the insured's email address and click the "Send Request" button. - The insured will receive an email with a link to complete, sign, and submit the HIPPA form via DocuSign. You will gain access to the Claims and Appeals page and will be able to see the status of any pending claims within 3-5 days of the date the policyholder completed and submitted the form.

If You See the Claims and Appeals Page:

- Click the "Fill Out and Submit Via DocuSign" button under the "Authorization Form for Use and/or Disclosure of Protected Health Information (HIPPA)" subheader in the "File a Claim" section. - Enter the insured's name and an email address and click the "Begin Signing" button. - Click the yellow "Continue" button, fill out the form and the required information (as noted by the red boxes); have the policyholder sign the form, and click the yellow "Finish" button. - Clicking "Finish" submits the document and sends a PDF of your signed Authorization Form for Use and/or Disclosure of Protected Health Information to the email address entered. Download or print a copy of your completed form for your records. If you do not receive a confirmation email with your completed form attached within 24 hours, please contact WorldTrips to make sure your form was properly submitted.

• Download the Authorization Form for Use and/or Disclosure of Protected Health Information .
• Print, complete, and have the policyholder sign the form.
• Mail to: WorldTrips Claims Department PO Box 240358 Apple Valley, MN 55124 U.S.A.

When and How Will I Receive My Fulfillment Documents?

During the checkout process, you will have the option to receive your ID cards and other fulfillment documents by:

• Email only OR by
• Email and hard copy

If you select “Email only,” you will receive your ID cards and fulfillment documents by email as soon as your application has been processed and your credit card has been approved. This typically takes a few minutes or less.

If you select “Email and hard copy,” you will receive your ID cards and fulfillment documents by email as soon as your application has been processed and your credit card has been approved. You will also receive hard copies of your ID cards and fulfillment documents by mail to the address you entered on your application.

How Long Do I Have to File a Claim?

What If I Do Not Agree with a Claim's Denial?

There may be situations when you choose to appeal how a claim was processed. You may appeal your claim decision using one of the following methods:

Submit the Claimant Appeal Request Form Via DocuSign within Member Portal:

• Sign into Member Portal . You will be presented with your Member Portal home page.
• Click “Claims and Appeals” in the main navigation menu at the top of the page. You will be presented with the Claims and Appeals page.
• Switch the toggle at the top of the page under the “Claims and Appeals” header from “Claims” to “Appeals.”
• To file an appeal via DocuSign, click the “Fill Out and Submit Via DocuSign” button under the “Claimant Appeal Request Form” subheader in the “File an Appeal” section.
• Enter your name and email address on the PowerForm Signer Information page and click the “Begin Signing” button.
• Click the yellow “Continue” button to the right.
• Fill in all the required information on the form (as indicated by the red text boxes) and sign everywhere a signature is required (as indicated by the yellow “Sign” boxes).
• Attach your supporting documents (medical records, receipts, itemized bills, etc.), if necessary, at the bottom righthand corner of the page via the yellow attachment boxes. If you have more than 3 attachments or exceed the 5MB attachment limit, see instructions for submitting additional documents here.
• When you are done, click the yellow “Finish” button at the bottom of the page. Clicking “Finish” submits your documents and sends a PDF of your signed Claimant Appeal Request Form to your email.
• Download or print a copy of your completed form for your records. If you do not receive a confirmation email with your completed form attached within 24 hours, please contact WorldTrips to make sure your form was properly submitted.

Want more detailed instructions including screenshots? See the “ Claimant Appeal Request Form Submitted Via DocuSign within Member Portal (Most Efficient Approach) ” section of our Claims Resource Center page .

• Download the Claimant Appeal Request Form. ( Click here to download the form in Spanish ).
• Fill out the form and email it, along with additional documentation that supports your reasoning and position (medical records, receipts, itemized bills, etc.), to [email protected]. OR Mail the form and supporting documents to: WorldTrips Appeals PO Box 240358 Apple Valley, MN 55124 U.S.A

Submit a Written Appeal Letter Via Email or Mail

• Write a letter of appeal following the appeal procedure instructions outlined in your policy documents/certificate of coverage.
• Email this written letter of appeal, along with additional documentation that supports your reasoning and position (medical records, receipts, etc.), to [email protected] . OR Mail the form and supporting documents to: WorldTrips Appeals PO Box 240358 Apple Valley, MN 55124 U.S.A

IMPORTANT! In order for our claims department to review the appeal, you must provide additional documentation or information to support a reversal of the denial. Please note that submission of the appeal will lead to re-evaluation of your claim but does not guarantee that the initial benefit determination will be altered.

Why Am I Receiving So Many Letters?

What Is Included in the Fulfillment Documents?

Your fulfillment documents will include:

Instructional Information

• How to seek medical treatment
• How to file a medical claim
• How to access  Member Portal  (our online self-service portal where members can manage their policies)
• How to contact WorldTrips

Declaration Page

• Link to the Description of Coverage for your policy
• Name, address, ID number, and citizenship of the insured
• Policy start and end dates and length of coverage
• Certain policy details including plan name, overall maximum limit, maximum per injury/illness, deductible, and any optional coverage elected
• Purchase date, payment type, and amount paid
• Name and address of plan administrator

Policyholder/Certificate Holder Notice

• Important notice about OFAC sanctions

European Union GDPR Data Protection Notice  (Note that you will only receive this notice if you are a citizen or resident of the European Union OR if you are a visitor traveling to the European Union)

• Information about our privacy policy
• How we use your personal and sensitive information and who we may disclose it to
• Information about your data protection rights
• How to opt out of marketing communications or withdraw your consent
• Name of insured(s)
• Certificate/policy number and effective date of coverage
• Instructions on how to file a claim
• Name and logo of PPO network
• Instructions on how to find a provider

Learn more about your ID card here .

How Do I Access My Visa Letter?

What Information Is Included in the Visa Letter?

• Your home country and citizenship
• Your destination country or countries
• Your certificate (policy) number
• Your policy’s effective date
• Your policy’s termination date
• An overview of your policy details, including your overall policy maximum, maximum per injury/illness, and deductible
• An overview of important benefits and their coverage amounts
• WorldTrips contact information

How Does My Deductible Work?

Deductible means the dollar amount of eligible expenses, as specified in your policy’s Schedule of Benefits and Limits, that you must pay before eligible expenses are paid. You only have to pay your deductible one time during the period of time your policy is active.

For example, let’s say you have an Atlas Travel policy and you’ve chosen a $100 deductible. You break your leg while traveling abroad and need to have surgery, which requires a short hospital stay. You would need to pay your $100 deductible before your benefits, such as Hospital Room and Board, would kick in. Once your $100 deductible is paid, your Atlas Travel plan would begin to pay 100% of your eligible expenses up to your plan’s overall maximum limit.

Note that some benefits are not subject to the deductible, as specified in your policy’s Schedule of Benefits and Limits. This means you would not be required to pay the deductible before any benefits that are not subject to the deductible would be activated.

Am I Eligible for an Atlas Travel Insurance Plan?

When Does My Atlas Travel Coverage Become Effective and When Does it End?

Your Atlas Travel insurance coverage becomes effective on the latest of: - the moment we receive your application and correct premium (if application and payment is made online or by fax) - 12:01 a.m. U.S. Eastern Time on the date we receive your application and payment (if application and payment are made by mail) - the moment you depart from your home country - 12:01 a.m. U.S. Eastern Time on the date you request on your application if the correct premium is received

Your coverage will end on the earlier of: - 11:59 p.m. Eastern Time on the last day of the period for which you have paid a premium - 11:59 p.m. Eastern Time on the date requested on your application - the moment of your arrival upon return to your home country (unless you have started a benefit period or are eligible for home country coverage)

Does the Atlas Travel Plan Provide Any Home Country Coverage?

Atlas Travel does offer medical expense coverage in your home country in the following situations:

Benefit Period

While the certificate is in effect, the benefit period does not apply. Upon termination of the certificate, including when you return to your home country, the benefit period applies for up to 90 days only to eligible medical expenses directly related to an injury or illness that was diagnosed or treated while the certificate was in effect. The benefit period begins on the first day of diagnosis or treatment of a covered injury or illness made while you are outside your home country. The benefit period applies whether or not you return to your home country.

Incidental Home Country Coverage

You must have purchased three months of coverage for the Incidental Home Country Coverage to be in effect.

For individuals with the U.S. as a home country: For every three-month period during which you are covered hereunder, eligible medical expenses incurred in the U.S. are covered up to a maximum of 15 days.

For individuals with a home country other than the U.S.: For every three-month period during which you are covered hereunder, eligible medical expenses incurred in your home country are covered up to a maximum of 30 days.

Should you make a change to the location of your home country during the certificate period, you must notify us of such change within fifteen (15) days. Your new home country will govern the terms of any home country or incidental home country coverage. Any benefit accrued under a sin­gle three-month period does not accumulate to another period. Failure to continue your international trip or you returning to your home country for the sole purpose of obtaining treatment for an illness or injury that began while traveling shall void any incidental home country coverage.

Does the Atlas Travel Plan Include Any Coverage for Medical Expenses Related to COVID-19?

Policies purchased on or after July 15, 2020, do cover eligible medical expenses resulting from COVID-19/SARS-CoV-2. Eligible medical expenses are medically necessary expenses that are not subject to another plan exclusion.

What Are Atlas International and Atlas America?

Atlas Travel policyholders who are U.S. citizens or non-U.S. citizens traveling outside of the U.S. will be covered under Atlas International, which provides coverage outside of the United States.

Atlas Travel policyholders who are non-U.S. citizens (and home country is not the United States) traveling to the United States will be covered under Atlas America. (For the purpose of this American visitor insurance coverage, the United States also includes Puerto Rico and the U.S. Virgin Islands.)

The correct plan will be automatically selected for you when you purchase your Atlas Travel plan, depending on whether your trip includes coverage for the U.S. (You will only be covered for the U.S. if you are a non-U.S. citizen, your home country is not the United States, and all or part of your travel includes the U.S.)

What Is Covered Under the Atlas Travel Insurance Plan?

Does the Atlas Travel Insurance Plan Provide Any Trip Cancellation Coverage?

Does the Atlas Travel Insurance Plan Meet Schengen Visa Requirements?

Can I Extend or Renew My Atlas Travel Insurance Coverage?

How Do I Extend My Atlas Travel Insurance Coverage?

Follow the below instructions to EXTEND your Atlas Travel medical insurance plan:

• Log into your Member Portal .
• On your Member Portal home page, click the box labeled "Extend or Renew My Policy" under the "How Can We Help You Today?" header.
• If you are eligible to extend your policy ad do not need to contact a broker or plan administrator in order to do so, you will see the "Extend Policy" page.
• Use the dropdown arrow to insert your new coverage end date and click "Next."
• Fill in your payment information.
• Review the Terms and Conditions and click the checkbox to acknowledge that you have read and accepted them.
• Click the "Submit" button to submit your extension request. Your coverage confirmation will be sent to the email address you entered.

How Do I Cancel My Atlas Travel Insurance Coverage?

Most members are able to submit a cancellation request online in Member Portal . Note that only members who have no claims are eligible for a premium refund.

After you create your Member Portal account ( click here for registration instructions) , log in and select “Policy Information” in the top righthand corner. Then select the “Modify Coverage Dates” box. If you are not eligible to cancel via Member Portal, you will see a message prompting you to contact your agent for assistance. If you are eligible to cancel via Member Portal, select “No” under the “Would you like to change your coverage start date?” question. Then select “Shorten or cancel your coverage.”

If Your Policy Has Not Yet Started…

You are eligible for a full refund of your premium for free. On the “Shorten or Cancel Policy” page, select your coverage start date as your new coverage end date. Once you click “Submit,” you will be routed to a confirmation page. You will also receive a confirmation email. Your refund will be applied to the original payment method used within 3-5 business days.

If Your Policy Has Already Started…

A $25 cancellation fee will apply and only the prorated portion of your premium will be refunded. On the “Shorten or Cancel Policy” page, select your new coverage end date and click “Calculate Refund” to display the eligibility of the date selected and the amount that will be refunded. Once you click “Submit,” you will be routed to a confirmation page. You will also receive a confirmation email. Your refund will be applied to the original payment method used within 3-5 business days.

Is My Group Eligible for an Atlas Group Travel Plan?

Does the Atlas Group Travel Insurance Plan Provide Any Home Country Coverage?

Yes. Atlas Group will provide foreign visitors with limited home country coverage. However, there are two types of coverage in the home country, all of which are restricted to medical expenses only:

Does the Atlas Group Plan Include Any Coverage for Medical Expenses Related to COVID-19?

If You Purchased Your Atlas Group Policy on Or After July 15, 2020: Your plan will cover eligible medical expenses resulting from COVID-19/SARS-CoV-2. Eligible medical expenses are medically necessary expenses that are not subject to another plan exclusion.

If You Purchased Your Atlas Group Policy Before July 15, 2020: Your plan contains an applicable exclusion and will NOT cover medical expenses resulting from COVID-19/SARS-CoV-2. The full exclusion reads: Charges resulting from a disease outbreak in a country or location for which the U.S. Centers for Disease Control and Prevention (CDC) have issued a level 3 or higher travel warning are excluded if:

- the warning has been in effect within the 60 days immediately prior to your date of arrival, or - within 10 days following the date the warning was issued you have failed to depart the country or location. You can review the exclusion by reading through the “General Exclusions” section of your Description of Coverage (DOC).

You will find your DOC in Member Portal . Sign in to the portal, click "Policy Information" in the navigation menu, and then click the box labeled "Description of Coverage."

What Are Atlas Group International and Atlas Group America?

Atlas Group policyholders who are U.S. citizens or non-U.S. citizens (and home country is not the United States) traveling outside of the U.S. will be covered under Atlas Group International, which provides coverage outside of the United States.

Atlas Group policyholders who are non-U.S. citizens traveling to the United States will be covered under Atlas Group America. (For the purpose of this American visitor insurance coverage, the United States also includes Puerto Rico and the U.S. Virgin Islands.)

The correct plan will be automatically selected for you when you purchase your Atlas Group plan, depending on whether your trip includes coverage for the U.S. (You will only be covered for the U.S. if you are a non-U.S. citizen, your home country is not the United States, and all or part of your travel includes the U.S.)

What Medical Expenses are Covered Under an Atlas Group Travel Plan?

Am I Eligible for an Atlas Nomads Insurance Plan?

When Does My Atlas Nomads Coverage Become Effective and When Does it End?

Your Atlas Nomads insurance coverage becomes effective on the latest of: - the moment we receive your application and correct premium (if application and payment is made online or by fax) - 12:01 a.m. U.S. Eastern Time on the date we receive your application and payment (if application and payment are made by mail) - the moment you depart from your home country - 12:01 a.m. U.S. Eastern Time on the date you request on your application if the correct premium is received

Your coverage will end on the earliest of: - 11:59 p.m. U.S. Eastern Time on the last day of the period for which you have paid a premium - 11:59 p.m. U.S. Eastern Time on the date requested on your application - the moment of your arrival upon return to your home country (unless you have started a benefit period or are eligible for home country coverage)

Does the Atlas Nomads Plan Provide Any Home Country Coverage?

Atlas Nomads does offer medical expense coverage in your home country in the following situations:

While the certificate is in effect, the benefit period does not apply. Upon termination of the certificate, including when you return to your home country, the benefit period applies for up to 90 days only to eligible medical and dental expenses directly related to an injury or illness that was diagnosed or treated while the certificate was in effect. The benefit period begins on the first day of diagnosis or treatment of a covered injury or illness made while you are outside your home country. The benefit period applies whether or not you return to your home country.

You must have purchased three months of coverage for the Incidental Home Country Coverage to be in effect. For every three-month period during which you are covered hereunder, eligible medical expenses incurred in your home country are covered up to a maximum of 30 days. Any benefit accrued under a sin­gle three-month period does not accumulate to another period. Failure to continue your international trip or you returning to your home country for the sole purpose of obtaining treatment for an illness or injury that began while traveling shall void any incidental home country coverage.

Does the Atlas Nomads Plan Include Any Coverage for Medical Expenses Related to COVID-19?

What Is Covered Under the Atlas Nomads Insurance Plan?

Does the Atlas Nomads Insurance Plan Provide Any Trip Cancellation Coverage?

Atlas Nomads does not provide any reimbursement if you must cancel your trip prior to departure. However, it does include a Trip Interruption benefit if you must end your trip early due to a covered reason. See “Trip Cancellation VS Trip Interruption: What Is the Difference?” for an explanation of the difference between trip cancellation coverage and trip interruption coverage.

Note that Atlas Nomads medical insurance has a lower premium than most travel insurance plans because it does not include a Trip Cancellation benefit. If you’re a U.S. citizen or resident looking for travel insurance with a Trip Cancellation benefit, you should consider Atlas Journey® trip cancellation insurance. Visit the Atlas Journey product page for details about this plan.

Does the Atlas Nomads Insurance Plan Meet Visa Requirements?

Can I Renew My Atlas Nomads Insurance Coverage?

Can I Extend My Atlas Nomads Insurance Coverage?

How Do I Cancel My Atlas Nomad Insurance Coverage?

On the “Shorten or Cancel Policy” page, select your coverage start date as your new coverage end date. Once you click “Submit,” you will be routed to a confirmation page. You will also receive a confirmation email. Your refund will be applied to the original payment method used within 3-5 business days.

Only premium for unused whole months (if paying in monthly installments) or unused days (if paid in full) will be refunded. On the “Shorten or Cancel Policy” page, select your new coverage end date and click “Calculate Refund” to display the eligibility of the date selected and the amount that will be refunded. Once you click “Submit,” you will be routed to a confirmation page. You will also receive a confirmation email. Your refund will be applied to the original payment method used within 3-5 business days. Please note that you cannot have filed any claims to be eligible for a premium refund.

Am I Eligible for a StudentSecure International Student Health Insurance Plan?

In order to be eligible for any of our StudentSecure international student health plans, you must meet the following requirements:

1. Must be:

1. a full-time student at a college or university, excluding online colleges and universities, or

2. within 31 days of being a full-time student at a college or university, or

3. a student under age 19 enrolled in a secondary school, or

4. a full-time scholar affiliated with an educational institution and performing work or research for at least 30 hours per week

The full-time student/scholar status requirement is waived for participants within the U.S. holding a valid F-1 visa or J-1 visa. Full-time status requirements remain in force for individuals holding M-1 or other category visas.

2. Must be residing outside home country for the purpose of pursuing international educational activities.

3. Must not have obtained residency status in the host country. Participants visiting the U.S. must hold a valid education-related visa. A copy of the I-20 or DS-2019 may be requested. For U.S. citizens and residents, the host country must be outside the U.S., including U.S. territories.

When Does Coverage Become Effective Once I Get a StudentSecure Plan?

When Does Coverage Terminate with a StudentSecure Plan?

Which Plan Should I Purchase, StudentSecure Elite, StudentSecure Select, StudentSecure Budget, or StudentSecure Smart?

Do StudentSecure Plans Provide Any Home Country Coverage?

Yes. StudentSecure will provide foreign visitors with limited home country coverage. You must have purchased three months of coverage for the incidental home country coverage to be in effect.

For every three-month period during which you are covered, eligible medical expenses are covered up to a maximum of 15 days. Any benefit accrued under a single three-month period does not accumulate to another period. Failure to continue your international trip or your return to your home country for the sole purpose of obtaining treatment for an illness or injury that began while traveling shall void any incidental home country coverage.

For all non-U.S. citizens electing coverage “excluding the U.S.” and for all U.S. citizens or residents, no coverage is provided within the U.S., except for U.S. citizens or residents during an eligible incidental home country visit or an eligible benefit period.

Does the StudentSecure Plan Include Any Coverage for Medical Expenses Related to COVID-19?

If You Purchased Your StudentSecure Policy on Or After May 15, 2020: Your plan  will cover  eligible medical expenses resulting from COVID-19/SARS-CoV-2. Eligible medical expenses are medically necessary expenses that are not subject to another plan exclusion.

If You Purchased Your StudentSecure Policy Before May 15, 2020: Your plan contains an applicable exclusion and  will NOT cover  medical expenses resulting from COVID-19/SARS-CoV-2.

The following is included in the Description of Coverage:

Charges resulting from a disease outbreak in a country or location for which the  U.S. Centers for Disease Control and Prevention (CDC)  have issued a level 3 or higher travel warning are excluded if:

• the warning has been in effect within the 60 days immediately prior to your effective date, or
• within 10 days following the date the alert/warning was issued you have failed to depart the country or location.

You can review the exclusion by reading through the “General Exclusions” section of your Description of Coverage (DOC).You will find your DOC in Member Portal at  worldtrips.my.site.com/MemberPortal . Sign into the portal, click "Policy Information" in the navigation menu, and then click the box labeled "Description of Coverage."

What International Medical Benefits Are Covered in a StudentSecure Insurance Plan?

Does StudentSecure Cover Any Pre-Existing Conditions?

Charges resulting directly or indirectly from any *pre-existing condition are excluded from StudentSecure Elite and StudentSecure Select during the first 6 months of coverage and from StudentSecure Budget during the first 12 months of coverage.

All StudentSecure plans include **Acute Onset of Pre-existing Conditions (excluding chronic and congenital conditions) up to a lifetime maximum of $25,000 for eligible expenses. Note that StudentSecure Smart provides Acute Onset of Pre-existing Conditions coverage only.

*Pre-existing condition means any injury, illness, sickness, disease, or other physical, medical, mental, or nervous disorder, condition, or ailment that, with reasonable medical certainty, existed at the time of application or at any time during the 12 months prior to the effective date of this insurance, whether or not previously manifested, symptomatic or known, diagnosed, treated, or disclosed to us prior to the effective date, and including any and all subsequent, chronic or recurring complications or consequences related thereto or resulting or arising therefrom.

**An acute onset of a pre-existing condition is a sudden and unexpected outbreak or recurrence that is of short duration, is rapidly progressive, and requires urgent care. A pre-existing condition that is a chronic or congenital, or that gradually becomes worse over time, is not acute onset of a pre-existing condition.

The Acute Onset of Pre-existing Condition benefit will only apply if all of the following conditions are met:

• The acute onset of a pre-existing condition does not directly or indirectly relate to a chronic condition or congenital condition; and
• Treatment must be obtained within twenty-four (24) hours of the sudden and unexpected outbreak or reoccurrence; and
• You must not be traveling against or in disregard of the recommendations, established treatment programs, or medical advice of a physician or other healthcare provider; and
• You must not be traveling with the intent or purpose to seek or obtain treatment for the pre-existing condition; and
• You must be traveling outside your home country

Is There Any Maternity or Newborn Care Coverage with a StudentSecure Insurance Plan?

I Am Planning to Play a Team Sport When I Study Abroad. Am I Covered with a StudentSecure Plan?

StudentSecure Elite and Select provide coverage for medical expenses resulting from injuries or illnesses sustained while participating in intercollegiate, interscholastic, intramural, or club sports. This benefit covers up to a maximum of $5,000 per injury or illness. StudentSecure Budget and Smart do not provide coverage for organized sports activities.

To be eligible for coverage, the sports or athletics must be sanctioned by your school and cannot be performed for any wage, reward, or profit.

All four StudentSecure plans include coverage for eligible medical expenses resulting from injuries or illnesses sustained while participating in leisure, recreational, entertainment, or fitness activities. Eligible expenses are covered up to the overall maximum limit. Please review the StudentSecure Description of Coverage for a list of excluded sports and activities.

Is There Mental Health Coverage with a StudentSecure Plan?

StudentSecure provides benefits for mental health disorders as long as treatment is not obtained at a student health center.

Under StudentSecure Elite, physician office visit care is covered up to a maximum of 40 visits. Inpatient care is covered up to a maximum of 40 days.

Under StudentSecure Select and StudentSecure Budget, physician office visit care is covered up to a maximum of 30 visits. Inpatient care is covered up to a maximum of 30 days.

Under StudentSecure Smart, physician office visit care is covered up to a $500 lifetime maximum. Inpatient care is covered up to a $5,000 lifetime maximum. Drug abuse and alcohol abuse are excluded under StudentSecure Smart.

See your Description of Coverage for other important details of this benefit.

Am I Covered with a StudentSecure Plan if I Have an Accident that Involves Dental Injuries?

All four StudentSecure international student medical insurance plans provide emergency dental treatment by a Doctor of Dental Surgery (DDS), Doctor of Dental Medicine (DDM), or other licensed dental practitioner, necessary to resolve pain or to restore or replace natural teeth lost or damaged in an accident (up to a $500 plan period maximum).

Does StudentSecure Provide Coverage for an Emergency Medical Evacuation?

All four StudentSecure plans provide coverage for:

• Emergency air transportation to a suitable airport nearest to the hospital where you will receive treatment; and
• Emergency ground transportation necessarily preceding emergency air transportation, and from the destination airport to the hospital where you will receive treatment.

The evacuation must be agreed upon by you or your relative and travel arrangements must be approved in advance and coordinated by WorldTrips. Your attending physician must recommend the evacuation and certify that it is medically necessary and that transportation by any other method would result in the loss of your life or limb.

Does StudentSecure Have Emergency Reunion Coverage?

Yes. If you experience a covered emergency medical evacuation or you are hospitalized as inpatient for at least 5 days due to a covered, life-threatening condition, you will be eligible for:

• An economy, roundtrip air or ground transportation ticket for one relative from their home country to the area where you are hospitalized, and
• Reasonable expenses for lodging and meals for the relative in the area where you are hospitalized (15-day maximum)

Emergency Reunion benefits that are not related to an emergency medical evacuation will be paid only following the end of the inpatient hospitalization.

How Can I Access My Personalized Product Links?

I'm Worried About Acts of Terrorism in My Host Country. Is There Coverage for That?

StudentSecure Elite, StudentSecure Select, and StudentSecure Budget provide medical coverage for injuries and illnesses resulting from an act of terrorism, subject to a $50,000 lifetime maximum, provided all the following conditions are met:

• The injury or illness does not result from the use of any biological, chemical, cyber, radioactive or nuclear agent, material, device or weapon.
• You have no direct or indirect involvement in the act of terrorism.
• The act of terrorism is not in a country or location where the U.S. Department of State has issued a level 3 “reconsider travel” or higher travel advisory within the 60 days prior to your date of arrival.
• You have not failed to depart a country or location within 10 days following the date a level 3 or higher travel advisory to leave that country or location is issued by the U.S. Department of State.

StudentSecure Smart does not provide coverage for medical expenses incurred due to an act of terrorism.

An Act of Terrorism Is Defined as: An act, including but not limited to, the use of force or violence and/or the threat thereof, of any person or group(s) of persons, whether acting alone or on behalf of or in connection with any organization(s) or government(s) committed for political, religious, ideological or similar purposes including the intention to influence any government and/or to put the public, or any section of the public, in fear.

Is There Any Accidental Death and Dismemberment Coverage Included with a StudentSecure Plan?

In the event of your accidental death or dismemberment resulting from a covered injury, StudentSecure Elite and StudentSecure Select will provide the following benefit:

• Accidental Death – Principal sum to the beneficiary designated on your application
• Loss of Sight in Both Eyes or Loss of Two or More Limbs – Principal sum to you
• Loss of Sight in One Eye or Loss of One Limb – One-half of the principal sum to you

Loss of Sight  – Defined as complete, permanent, and irrevocable loss of sight.

Loss of Limb  – Defined as the arm when the severance is at or above (toward the elbow) the wrist, or the leg when the severance is at or above (toward the knee) the ankle. StudentSecure Elite and StudentSecure Select offer an optional AD&D Rider for an additional $25,000 lifetime maximum. StudentSecure Budget and StudentSecure Smart do not provide an Accidental Death and Dismemberment benefit.

Note that the Accidental Death and Dismemberment benefit is not available for losses resulting from an act of terrorism.

Should Something Happen and Death Occurs, Do You Cover the Transportation of Remains Back Home?

What If I Have to Go to the Hospital on the Day My StudentSecure Plan Terminates?

Can I Extend or Renew My StudentSecure Insurance Coverage?

How Do I Extend My StudentSecure Insurance Coverage?

Follow the below instructions to EXTEND your StudentSecure insurance plan:

• Log into your Member Portal account.
• If you are eligible to extend your policy and you do not need to contact a broker or plan administrator in order to do so, you will see the "Extend Policy" page.

How Do I Cancel My StudentSecure Insurance Coverage?

After you create your Member Portal account ( click here for registration instructions ), log in and select “Policy Information” in the top righthand corner. Then select the “Modify or Cancel Coverage” box.

If you are not eligible to cancel via Member Portal, you will see a message prompting you to contact your agent for assistance. If you are eligible to cancel via Member Portal, select “No” under the “Would you like to change your coverage start date?” question. Then select “Shorten or cancel your coverage.”

If Your Policy Has Not Yet Started …

If Your Policy Has Already Started …

A $25 cancellation fee will apply. On the “Shorten or Cancel Policy” page, select your new coverage end date and click “Calculate Refund” to display the eligibility of the date selected and the amount that will be refunded.

If Paying in Monthly Installments…

• You may only cancel in whole month increments. If you select a date in the middle of a monthly installment period, the following installment period will not be drafted.
• Only premium for unused whole months will be refunded.

If Paid in Full…

• Only premium for unused days will be refunded.

Once you click “Submit,” you will be routed to a confirmation page. You will also receive a confirmation email. Your refund will be applied to the original payment method used within 3-5 business days. Please note that after 60 days, no refunds will be granted.

What Is Trip Insurance?

Trip insurance is designed to protect your trip’s financial investment as you travel domestically or abroad. Designed for U.S. residents, trip insurance provides you with reimbursement for lost and stolen baggage, reimbursement for a trip that’s unexpectedly cut short, and medical coverage for unexpected sickness or injury.

Trip insurance may also include a Trip Cancellation benefit that reimburses you for prepaid, nonrefundable expenses (cruise, tours, hotel accommodations, airfare, etc.) if you must cancel your trip due to a covered reason.

Atlas Journey Elevate, Atlas Journey Explore, and Atlas Journey Escape include a Trip Cancellation benefit, while Atlas On-The-Go does not. See the  Atlas Journey  or  Atlas On-The-Go  product page for more details.

What Are Covered Reasons for Trip Cancellation?

Some covered reasons for trip cancellation include:

• A physician recommending that you or your traveling companion cancel your trip due to sickness or accidental injury
• Sickness or injury of your family member, business partner, service animal, or your traveling companion that requires medical treatment by a physician
• Your death or the death of your traveling companion, family member, business partner, or service animal
• Severe weather, natural disaster, or strike that causes your common carrier to shut down for 12+ hours
• A terrorist incident in a city listed on your itinerary within 30 days of your planned arrival

This is not an exhaustive list. Please visit the  Atlas Journey Policy Documents page to view the policy documents for your plan and state of residency. These documents include a full list of covered reasons for trip cancellation as well as conditions and exclusions.

What Are Covered Reasons for Trip Interruption?

Some covered reasons for trip interruption include:

• A physician recommending that you or your traveling companion end your trip early due to sickness or accidental injury
• Sickness or injury of your family member, business partner, or service animal that requires medical treatment by a physician

This is not an exhaustive list. Please visit the Atlas Journey Policy Documents page page to view the policy documents for your plan and state of residency. These documents include a full list of covered reasons for trip interruption as well as conditions and exclusions.

What Is a Trip Cancellation for Any Reason (CFAR) Benefit?

The Trip Cancellation for Any Reason (CFAR) benefit is an optional benefit upgrade that could reimburse you for a percentage of the unused, nonrefundable, prepaid payments you made toward your trip if you must cancel for any reason not already covered by your Trip Cancellation benefit.

This benefit upgrade is available when you purchase an Atlas Journey Elevate or Atlas Journey Explore trip insurance plan within 21 days of the date your initial deposit for your trip is received. (It is not available for Atlas Journey Escape or Atlas On-The-Go.) You must cancel your trip at least 48 hours prior to your scheduled departure to receive reimbursement via the CFAR benefit.

Note that the percentage of your trip cost that will be reimbursed depends on your plan and the percentage you choose. Visit the State Disclosures page to view the policy documents for your plan and state of residency. These documents provide additional details specific to your plan.

*NOTE: Upgrade availability varies by plan level. An upgrade name and availability may vary by state of residence.

How Do I Purchase a Trip Cancellation for Any Reason (CFAR) Benefit?

Visit quote.worldtrips.com/ctp and enter your trip details under “Price My Plan.” Click the “View My Plans” button. On the next page labeled “Choose Your Plan,” click the “Select” button for the Atlas Journey plan you’d like to purchase. (Note that you must purchase an Atlas Journey Elevate or Atlas Journey Explore plan to add a Trip Cancellation for Any Reason (CFAR) benefit upgrade. The CFAR upgrade is not available for Atlas Journey Escape or Atlas On-The-Go.)

You will add your Trip Cancellation for Any Reason benefit upgrade on the following page labeled “Upgrade Your Plan.” Under the “Cancel for Any Reason” heading, select which percentage of your prepaid, nonrefundable trip expenses (50% or 75%) you would like to be reimbursed if you cancel your trip for any reason 48 or more hours prior to your departure. Then click the “+” sign to add the upgrade to your plan.

Once this additional coverage is added, you will see it listed in the sidebar under “My Plan.” Note that your plan price will increase with each optional upgrade you add. Once you’ve selected all the upgrades you’d like to add to your plan, click the “Next Step” button toward the bottom of the page. Provide the information requested on the “Traveler Information” page and the “Trip Information” page. Then complete the checkout process to finish purchasing your plan.

Who Is Considered a "Traveling Companion" for Insurance Purposes?

Who Is Considered a "Family Member" for Insurance Purposes?

A family member means any of the following:

• Your or your traveling companion's legal spouse (or common-law spouse where legal)
• legal guardian, parent, or ward
• brother or sister - son or daughter
• grandparent or great-grandparent
• grandchild or great-grandchild
• aunt or uncle - niece or nephew
• domestic partner or civil union partner
• caregiver or child caregiver

Can I Buy Trip Insurance After Departing on My Trip?

What Is the Latest Date I Can Purchase Trip Insurance?

One day before your departure date is the latest date you can purchase Atlas Journey Elevate, Atlas Journey Explore, or Atlas Journey Escape trip protection insurance.

You can purchase Atlas On-The-Go trip interruption insurance the same day you depart for your trip.

If you need insurance coverage after you’ve departed on your trip and you are traveling outside of your home country, consider a travel medical insurance plan like  Atlas Travel ,  Atlas Premium ,  Atlas Group , Atlas Nomads , or  Atlas MultiTrip . These plans provide coverage for unexpected medical expenses (including COVID-19-related expenses) as well as some supplemental travel benefits. Note that coverage for these plans is only provided for eligible injuries, illnesses, and travel mishaps that occur after your coverage has gone into effect.

Can I Purchase Trip Insurance If I'm Not a U.S. Resident?

You must be a U.S. citizen or resident with a mailing address in the U.S. to purchase an Atlas Journey or Atlas On-The-Go trip protection insurance plan. If you’re not a U.S. resident and you are traveling outside of your home country, consider purchasing a travel medical insurance plan like Atlas Travel ,  Atlas Premium ,  Atlas Group , Atlas Nomads , or  Atlas MultiTrip . These plans provide coverage for unexpected medical expenses (including COVID-19-related expenses) as well as some supplemental travel benefits.

Note that there is no Trip Cancellation benefit included with travel medical insurance plans.

What Is a Pre-Existing Condition?

A pre-existing condition means an illness, disease, or other condition during the lookback period immediately prior to your effective date of coverage for which you: 1. received a test, examination, or medical treatment; 2. received a recommendation for a test, examination, or medical treatment; or 3. took or received a prescription for drugs or medicine.

Item (3) above does not apply to a condition which is treated or controlled solely through the taking of prescription medication and remains treated or controlled without any adjustment or *change in the required prescription throughout the lookback period before your coverage effective date.

*Change in required prescription means the dosage or frequency of a medication has been increased, reduced, stopped, and/or new medications have been prescribed due to the worsening of an underlying condition that’s being treated with the medication, unless the change is: 1. between a brand name and a generic medication with comparable dosage; or 2. an adjustment to insulin or anti-coagulant dosage. Your Atlas trip protection plan will not cover pre-existing conditions that existed during the lookback period, unless you qualify for a waiver of the pre-existing conditions exclusion. (Note that Atlas On-The-Go does not offer a waiver of the pre-existing conditions exclusion.) Review the policy documents for your plan and state of residency for specific coverage details.

What Is a "Lookback Period"?

How Do I Qualify to Have Pre-Existing Conditions Covered?

Atlas Journey will waive the pre-existing conditions exclusion if both the following apply:

• you purchase your plan within 21 days of the date you made your first payment toward your trip for Atlas Journey Elevate and Atlas Journey Explore or 14 days of the date you made your first payment toward your trip for Atlas Journey Escape; and
• you are medically able to travel on the date of purchase.

Atlas On-The-Go does not offer coverage for pre-existing conditions. 

Review the policy documents for your plan and state of residency for more details. Policy documents are located on the Atlas Journey Policy Documents page.

What Kinds of Travel Assistance Services Are Included with My Plan?

Wherever you travel with your Atlas Journey trip protection coverage, you have access to multilingual travel assistance services 365 days a year. Some travel assistance services include:

• Worldwide travel, medical, emergency, and security assistance
• Pet assistance
• Concierge services
• Embassy and consular service
• Medical referrals
• Language interpretation
• Assistance with lost or stolen luggage and personal items
• Coordination of personal effects collection and return
• Search and rescue coordination
• Assistance with return of minor children
• Arrangements for aircraft and car return

See the full list of travel assistance services available to you.

What Should I Do if I Experience an Emergency While Traveling?

Contact us immediately, or as soon as possible, to report a cancellation, interruption, or delayed arrival. You can also contact us if you need assistance with a medical situation.

Call (866) 400-6090 (toll free) to reach us within the U.S. or +1 (603) 328-6387 (collect calls accepted) to reach us outside the U.S.

We recommend keeping your policy ID card on you at all times in case you need to provide proof of your insurance during a medical emergency. Ensure that you save all relevant documents regarding a travel mishap or medical emergency in the event you need to file a claim. Relevant documents could include receipts, itemized bills, medical records, police reports, reports of lost luggage, etc. Don’t hesitate to use your plan’s travel assistance services in the event of an emergency while you are traveling. See the travel assistance services available to you.

What Information Do I Have to Provide in Order to Purchase a Trip Cancellation Plan?

You will need the following trip information: - Total trip cost - Departure date - Return date - Primary destination - Initial trip payment date - Final trip payment date - Airline (optional) - Cruise line (optional) - Tour operator (optional)

You will need the following personal information for each traveler on your policy: - First and last name - Traveler(s) current age(s) and date of birth - Gender (optional) - Email address - Mailing address - City of residence - State of residence - Postal code - Phone number

What Do I Choose as My State of Residence?

How Do I Calculate My Total Trip Cost?

What Is Considered My Departure Date?

What Is Considered My Return Date?

Do I Enter My Current Age or My Age on My Departure Date?

What Is Considered the Initial Trip Payment Date?

What Destination Do I Choose if I'm Visiting Multiple Destinations?

When Will My Coverage Become Effective?

What Should I Do if I Need To Change the Details of My Insurance Plan After I Buy?

How Do I Access My Insurance and Policy Documents?

You will receive your plan documents via email as soon as your application has been processed and your credit card has been approved—this is typically within a few minutes of purchase. Your plan documents will explain your benefits and serve as proof of coverage for everyone insured under the policy.

The email will also include a link to your policy documents. Your policy documents explain each of your benefits in detail. They also include important information about policy exclusions and the free look period.

You can call us or email [email protected] at any time to request that we resend your insurance documents to your email. To reach us by phone within the U.S., call  (866) 400-6090  (toll free). To reach us by phone outside the U.S., call  +1 (603) 328-6387  (collect calls accepted). 

You can find sample policy documents for your plan and state of residency  on the Atlas Journey Policy Documents page .

Where Can I See My Coverage Limits?

How Do I Cancel My Trip Insurance Policy?

Atlas Journey Elevate, Atlas Journey Explore, Atlas Journey Escape, and Atlas On-The-Go each include a free-look period. This is the period after purchase in which you’re eligible for a refund if you decide to cancel your coverage.

Review the policy documents for your plan and state of residency to see how long your free-look period lasts. You can see sample policy documents for a specific plan by visiting the  Atlas Journey Policy Documents page .

If you have an Atlas Journey or Atlas On-The-Go plan and your policy number starts with a “T,” you may email us at [email protected] to cancel. Please include “Cancellation Request” in the subject line. If your policy number does  not  start with a “T,” this means you have a travel medical insurance plan, and you may submit a cancellation request online in Member Portal .

How Do I File a Claim?

What Supporting Documents Should I Include With My Claim?

Examples of supporting documents are as follows:

For a Trip Cancellation Claim :

• Itinerary/invoice for all trip arrangements
• Proof of payment for trip arrangements
• Proof of cancellation of all trip arrangements
• Documentation supporting your reason for cancellation (e.g., completed attending physician’s statement, death certificate and obituary, jury summons, etc.)

For a Trip Interruption/Travel Delay Claim:

• Documentation of the date you joined the trip and/or left the trip
• Receipts and proof of payment for any additional expenses claimed
• Documentation supporting your reason for interruption/delay (e.g., medical notes/records, death certificate, evidence of delay or cancellation by your common carrier including the reason for the delay or cancellation, etc.)

For an Emergency Accident & Sickness Medical Expense Claim:

• Itemized invoices
• Medical notes/records
• Proof of payment for medical expenses incurred during the trip
• Explanation of Benefits (EOB) from your primary health insurer (if coverage is excess)

NOTE: Benefit availability varies by plan. Any benefit name may vary by state of residency.

For a Baggage Damage or Loss Claim:

• A copy of your claim with the carrier that had possession of the items when they were lost/stolen
• A copy of the resolution of the claim with the carrier
• Itemized list of all items claimed, including the approximate age/date of purchase for each item claimed and proof of the replacement cost for a similar item from a retailer
• If loss was the result of theft, a copy of the police report filed at the time of loss

For a Baggage Delay Claim:

• Property Irregularity Report (PIR) issued by the common carrier (shows evidence of baggage delay)
• Documentation of the date your baggage was returned to you
• Receipts for personal articles purchased while your baggage was delayed

How Long Will It Take for You To Review My Claims?

How Do I Check the Status of a Claim I've Submitted?

How Do I Upload Supporting Documentation for a Claim?

How Long Will It Take To Receive Payment for an Approved Claim?

• If you choose to receive payment by ACH: You will be asked to enter your banking information. Payment will be deposited into your account immediately.
• If you choose to receive payment by paper check: We will mail your check within 3 business days via USPS first-class mail.

How Can I Appeal a Denied Claim?

There is no special form required to file an appeal. If you wish to appeal your claim, you may send us a letter explaining the reason you disagree with the denial of your claim. You will need to include your policy and/or claim number as well as documents that support your claim. Email or mail your reasoning, policy/claim number, and supporting documents to:

Mail: Attention: Co-ordinated Benefit Plans, LLC On Behalf of US Specialty Insurance Company P.O. Box 26222 Tampa, FL 33623

[email protected] (please include “Appeal” in the subject line)

Do I Have To Use a Doctor From a Specific List?

You are always free to use the medical providers of your choice. When seeking treatment within the U.S., however, you may reduce your out-of-pocket costs by visiting a provider within your preferred provider organization (PPO). A PPO is an organized network of hundreds of thousands of qualified medical practitioners and well-recognized hospitals in the U.S.

Refer to the "Schedule of Benefits and Limits" in the Description of Coverage for your plan to determine your coinsurance responsibility for in-network and out-of-network payments within the U.S., if applicable. Then visit our "Find a Doctor or Hospital" page to find U.S.-based providers within your PPO. Note that there is no PPO for traveling outside the U.S.

Do I Have To Pay the Doctor Up Front?

Many providers are willing to bill us directly, and we are happy to work directly with the provider. The provider should submit original itemized bills to WorldTrips. You, the patient, will still need to submit a completed Claimant's Statement and Authorization form to WorldTrips. If the provider requires you to pay for medical treatment at the time of service, you will need to file a claim for reimbursement. When seeking treatment, please ensure that you provide your name in the same format as provided for your insurance policy. You can check your name format on your fulfillment documents, ID card, or in Member Portal .

At the time of service, ask your medical provider for an itemized bill with the following information: 

• Provider name and address
• Provider tax ID (if U.S.-based)
• Your name, date of birth, and certificate ID number
• Itemized charges
• DX (diagnosis) code and CPT (Current Procedural Terminology) code
• Request your receipt for payment and complete medical records from the visit.

Can My Doctor Call if They Have Questions About What My Plan Covers?

What Happens if I Become Ill or Injured Over the Weekend and Need to Contact You?

What Is a Claimant's Statement and Authorization Form?

Where Do I Find the Claimant's Statement and Authorization Form?

- Click here to view the Claimant’s Statement and Authorization form. - You can fill out the form via DocuSign online in Member Portal . (See step-by-step instructions on how to file a claim via Member Portal.) - You can also contact us at 800-605-2282 to request a form by mail or fax.

How Do I Submit the Claimant's Statement and Authorization Form?

You can complete and submit the Claimant's Statement and Authorization form (along with supporting documents) in one of the following ways: Via DocuSign within Member Portal (Most Efficient Approach) 1. Go to Member Portal . 2. Log in to your account. If this is your first time using Member Portal, view instructions for registering your new account here.

NOTE: If you already have a Client Zone / Student Zone account, you do not need to register for a Member Portal account. Simply log in to Member Portal using your Client Zone / Student Zone login details.

3. Click "Claims and Appeals" in the main navigation menu. 4. Click the “Submit New Claim Via DocuSign” button under the “Claimant’s Statement and Authorization Form” subheader in the “File a Claim” section and follow the instructions. For more extensive step-by-step instructions, including screenshots, please see our “ How to File a Claim ” guide.

Don't Have Access to the Claims and Appeals Page? If you noted that you are not the insured or the insured’s legal guardian, you will see the Protected Health Information Authorization page in place of the Claims and Appeals page. Enter the insured’s email address and click “Send Request.” Once the insured has completed and submitted our HIPAA form, you will gain access to the Claims and Appeals page and have the ability to submit a claim within 3-5 days.

By Mail 1. Download the Claimant's Statement and Authorization form here. 2. Print, complete, and sign the form 3. Mail to: WorldTrips Claims Department PO Box 240358 Apple Valley, MN 55124 U.S.A. WorldTrips is also happy to fax, e-mail, or mail the form(s) to you upon request.

Important Note for Students: For eligibility purposes, you must submit the following along with a Claimant's Statement and Authorization form: - A copy of your education-related visa (F-1, J-1, OPT, etc.) or valid I-20/DS2019 - Proof of full-time student status (not necessary if submitting a valid F-1 visa including OPT, or J-1 visa)

Do I Need to Send a Completed Claimant's Statement and Authorization Form with Every Bill?

I Completed the Claimant's Statement and Authorization Form and You're Asking for It Again - Why?

What Is An Authorization Form for Use and/or Disclosure of Protected Health Information (Also Known as the HIPAA Form)?

How Do I Submit the Authorization Form for Use and/or Disclosure of Protected Health Information (Also Known as the HIPAA Form?

You may complete and submit the form to us in one of the following ways:

- Electronically via Member Portal

• Log in to your account. If this is your first time using Member Portal, please click here to view instructions for registering your new account.  If you already have a Client Zone / Student Zone account, you do not need to register for a Member Portal account. Simply log in to Member Portal using your Client Zone / Student Zone login details. 

If You See the Protected Health Information Authorization Page: - Because you selected that you are not the insured or the insured's legal guardian upon registering for Member Portal, you do not yet have access to the Claims and Appeals page. - Under the "Protected Health Information Authorization" header, enter the insured's email address and click the "Send Request" button. - The insured will receive an email with a link to complete, sign, and submit the HIPPA form via DocuSign. You will gain access to the Claims and Appeals page and will be able to see the status of any pending claims within 3-5 days of the date the policyholder completed and submitted the form.

If You See the Claims and Appeals Page: - Click the "Fill Out and Submit Via DocuSign" button under the "Authorization Form for Use and/or Disclosure of Protected Health Information (HIPPA)" subheader in the "File a Claim" section. - Enter the insured's name and an email address and click the "Begin Signing" button. - Click the yellow "Continue" button, fill out the form and the required information (as noted by the red boxes), have the policyholder sign the form, and click the yellow "Finish" button. - Clicking "Finish" submits the document and sends a PDF of your signed Authorization Form for Use and/or Disclosure of Protected Health Information to the email address entered. Download or print a copy of your completed form for your records. If you do not receive a confirmation email with your completed form attached within 24 hours, please contact WorldTrips to make sure your form was properly submitted.

• Mail to: WorldTrips Claims Department PO Box 240358 Apple Valley, MN 55124 U.S.A. 

How Long Will It Take for My Claim to Be Processed?

How Do I Find Out About the Status of Submitted Claims?

I Submitted Everything You've Requested - Why Are My Claims Still Not Processed?

Is the Explanation of Benefits (EOB) a Bill?

What Is Subrogation?

In health insurance, subrogation is the process through which an insurance company seeks to recover medical costs from another party’s insurance. For WorldTrips, it refers to those times when you or your family may have submitted a claim for medical care for which a third party is responsible. These types of claims could be car accidents, slip and fall claims, negligence claims, or product liability claims. In cases where a claim for services in the United States is in question, WorldTrips is responsible for administering the claim.

We use Equian, an independent company, to assist us with the investigation and recovery process for these subrogated claims. [equian logo?] - What Equian Will Do? As part of the investigation process, you may receive a letter or email directly from WorldTrips and Equian asking you to provide details regarding an incident or paid medical claim. The date of your consultation or treatment and the name of the healthcare provider will be listed on the letter and the investigation will be allocated an event number.

-What You Need to Do If you have been contacted by WorldTrips and Equian, you can fill out the online subrogation questionnaire at the following link: https://selfservice.troversolutions.com You will be asked to provide your event number, which was provided in the correspondence, so please have it ready to reference. You can also call the toll-free customer service number at +1 (800) 395-5568 to provide the information to an Equian customer service representative.

Customer service hours in the U.S. are as follows: - Monday through Thursday: 8:30 a.m. until 9:00 p.m., Eastern Standard Time - Friday: 8:30 a.m. until 7:00 p.m., Eastern Standard Time - How Helping Us Will Benefit You By providing WorldTrips and Equian with the requested accident-related information, you are able to take an active role in helping to control your healthcare costs. If Equian determines another party was responsible for your injuries, it may seek reimbursement from the responsible party or insurance.

With the Patient Protection Affordable Care Act (PPACA) Law, How Can You Deny Pre-Existing Conditions?

How Do I Become Contracted with WorldTrips?

Are There Any Contract Fees or Production Requirements?

Do I Have to Carry a Health Insurance License in Every State?

Can I Sell WorldTrips' Portfolio of Products on My Personal Website?

How Can I View My Production?

When and How Are Commissions Paid?

Commissions are paid each month on the third to the last business day of the month for all commissions owed for all sales since the last commissions received.  You may also be eligible for a second commission payment if you sign up to receive payment by EFT (ACH/Wire) and are owed over $100.00 on the second Wednesday of each month. 

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WorldTrips international travel medical insurance products are underwritten by Lloyd's. WorldTrips is a service company and a member of the Tokio Marine HCC group of companies. WorldTrips has authority to enter into contracts of insurance on behalf of the Lloyd's underwriting members of Lloyd's Syndicate 4141, which is managed by HCC Underwriting Agency, Ltd.

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Reach a Travel Advisor 24/7

Whether it’s a flight cancellation, problems with a hotel, an unexpected illness or you experience a different travel challenge, having an expert quickly jump in, assess the situation and navigate all the roadblocks to expedite a solution for you is the difference in using a travel professional vs. the internet when booking your vacation. Our Travel Advisors are here for you at all hours to ensure your vacation is everything you wanted and more.

Save valuable time

You don’t need to spend endless hours researching or asking people for information about destinations, deals, cruises, hotels, excursions, etc. We do that for you! Our Travel Advisors learn about what is most important to each client on vacation, as well as their budgets and interests, and then put our travel expertise to work in sourcing the best land or cruise vacation options.

Keep more money in your pocket

The cheapest price is always not the best deal. You may actually end up spending more to get what you want added to the “deal” price of your vacation. Our Travel Advisors know where to look to find added values and amenities when possible, enhancing your trip and extending your travel dollar. Our Hotel and Resort Collection of nearly 400 four- and five-star properties around the world provide touches such as complimentary breakfast, afternoon teas, welcome gifts, food and beverage credits, room upgrades, early check in / late check out when available and more. As well, our strong relationships with all of the major cruise lines afford us the ability to provide special rates, on-board credits and value-added amenities, such as upgrades, prepaid gratuities, specialty dining and more.

Use our connections and insider access

Our close-knit relationship with locally based experts who are knowledgeable about the hottest new restaurants, off-the-beaten-path sites and unique cultural opportunities offer you information to which you wouldn’t otherwise have access. Working with Atlas Travel offers you connections, in destinations throughout the world, who can tailor an experience just for you. Whether it’s a wine tasting, cooking instruction, hot air balloon ride, Gladiator glass at the Colosseum in Rome or arranging a private, candle lit dinner for two, Atlas Travel delivers unparalleled vacations. Our longstanding relationships with hotels around the world can even often find a room when it looks sold out online or elicit special treatment from the Hotel Manager. We go the extra mile and try to make the impossible, possible!

We are your advocate

Should an issue ever arise for you while traveling, your Atlas Travel Advisor will act on your behalf as your personal travel advocate. As part of a larger, more robust industry group, Atlas Travel can accomplish more – better and faster – to ensure you are always protected and that your vacation is flawless!

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Flights to moscow - travel insights & trends, get data-powered insights and trends for flights to moscow to help you find the cheapest flights, the best time to fly and much more., how many airports are there in moscow, there are 4 airports in moscow: moscow sheremetyevo airport (svo), moscow vnukovo airport (vko), moscow domodedovo airport (dme) and moscow zhukovsky airport (zia). the busiest airport is moscow sheremetyevo airport (svo), with 52% of all flights arriving there., how long is the flight to moscow, the duration of your flight to moscow depends on your departure and arrival airports. obviously any flights that include a layover will also be longer. the most popular routes to moscow on kayak are from los angeles , which takes 20h 30m, new york , which takes 22h 15m, miami , which takes 23h 25m, and newark , which takes 24h 55m., when to book flights to moscow, faqs - booking moscow flights, what are the stopover options for the us to moscow flights.

The stopover options for the US flights to Moscow depend on your airline, departure city, and arrival airport. If you're flying with Turkish Airlines from New York, expect layovers in Istanbul, Bodrum, and Antalya. United Airlines, British Airways, EI AI, Azerbaijan Airlines, Austrian Airlines, SWISS, and Emirates offer flights from New York to DME with common layovers in Tel Aviv-Yafo, London, Baku, Vienna, Zurich, and Amsterdam respectively. Flights from Los Angeles have common layovers in New York, Frankfurt, Dubai, Stockholm, Amsterdam, and Vienna.

Which US airports offer flights from the US to Moscow?

If you’re looking to fly to Moscow from the US, you will be happy to know that several US airports offer these flights. You can get flights from the US to Moscow from Los Angeles (LAX), Miami (MIA), Newark (EWR), New York (JFK), Philadelphia (PHL), Chicago (ORD), and Atlanta (ATL) among others.

Does Sheremetyevo International Airport offer accessible services?

Yes. SVO is an accessible airport with management that strives to ensure that all passengers traveling through the airport get full access to its programs and services. The airport’s terminals are well configured to provide easy access for passengers with reduced mobility. SVO also offers accessible restrooms throughout its terminals. Disabled travelers are welcome to use Saturn Lounge in Terminal D or Sirius Lounge for passengers flying from Terminals D, E, and F.

How can I access the lounges at Moscow Vnukovo International Airport?

Art Lounge is near Gate 23 on the Second Floor of Terminal A. The lounge admits passengers on in-transit or international flights only and remains open for 24 hours. You can access the lounge through a pass or membership programs. Fountain Lounge is in the food court area on the Second Floor of Terminal A and admits passengers on membership programs. You can access Top Lounge through membership programs. The lounge is near Gate 21 on the Third Floor of Terminal A. Prokofiev Premier and Tchaikovsky Lounge admit travelers through membership programs. Prokofiev is near Gate 13 in Terminal A while the latter is on the International Airside of the same terminal.

What shopping options are available at the Moscow airports?

Travelers looking to shop while in Moscow need not go any further than the airports, as both airports have a wide range of options from fashion to jewelry and souvenirs. Popular shops in Sheremetyevo International Airport include Red Machine, Yarmarka, and Swarovski. For Domodedovo International Airport, Natura Siberica, Consul, and Frey Wille are all great stores to take a peek at.

What restaurant options are there at the Moscow airports?

Just as the shopping options were extensive at both airports, the dining is the same. For Sheremetyevo International Airport, consider paying a visit to Kolbasny Tsekh and Mama Russia. If you are flying into Domodedovo International Airport, Uzbechka and Edim Letim are sure to satisfy.

What facilities are available for children and families at Moscow’s airports?

In Sheremetyevo International Airport, travelers will be happy to note that there is a children’s play area in Terminal D. There are also mother-and-child rooms that feature play areas, showers, and couches for young children and their mothers. As for Domodedovo International Airport, there are two children’s play areas located at the International and Domestic Terminals.

How do I get from Domodedovo International Airport to downtown Moscow?

Fortunately for travelers, Domodedovo International Airport is very well-connected to downtown Moscow. If you are just in town for a visit, likely the cheapest and most convenient way to get into town is the Aeroexpress. Aside from the Aeroexpress, however, there are also bus, shuttle and taxi options available.

Which Moscow airport is closest to central Moscow?

There are 4 major airports in Moscow. The nearest airport from Moscow city center is Moscow Vnukovo (17 miles), followed by Moscow Sheremetyevo Airport (18 miles), Moscow Zhukovsky (25 miles), and Moscow Domodedovo Airport (25 miles).

How does KAYAK find such low prices on flights to Moscow?

KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Moscow.

How does KAYAK's flight Price Forecast tool help me choose the right time to buy my flight ticket to Moscow?

KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Moscow is likely to change within 7 days, so travelers know whether to wait or book now.

What is the Hacker Fare option on flights to Moscow?

Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Moscow with an airline and back with another airline.

What is KAYAK's "flexible dates" feature and why should I care when looking for a flight to Moscow?

Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Moscow up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.

Which airline offers the most flights to Moscow?

Of the 20 airlines that fly to Moscow, Aeroflot offers the most flights, with around 2,213 per week, followed by Pobeda with 495 flights per week.

Top tips for finding cheap flights to Moscow

• Enter your preferred departure airport and travel dates into the search form above to unlock the latest Moscow flight deals.
• Moscow Vnukovo International Airport (VKO) consists of two terminals, Terminal A and Terminal D. The former is the main terminal that serves most international and domestic flights. Terminal D mostly serves flights arriving from North Caucasus. The terminals are a short walk from each other as they are adjacent and are connected by walkways.
• Passengers arriving at Moscow Domodedovo International Airport (MDE) can utilize the airport’s shower facilities to freshen up before leaving the airport. Showers are available in the Left Wing of the International Arrivals Area.
• Passengers looking to explore MDE luggage-free are welcome to leave their luggage at the airport’s storage lockers. You can find the lockers Landslide of the International Arrivals Area and on the Ground Floor of the Domestic Arrivals.
• Gadget-totting travelers can charge their devices at MDE. The airport offers stand-alone charging stations in every waiting lounge. You can also rent battery chargers from the Left Luggage room.
• Moscow Sheremetyevo International Airport (SVO) is completely smoke-free in the terminals. However, the airport offers designated smoking pavilions to accommodate smoking passengers. The smoking pavilions are outside at the terminals’ entrances.
• For flights to Moscow, travelers have four different airports to choose from: Domodedovo International Airport (DME), Sheremetyevo International Airport (SVO), Vnukovo International Airport (VKO), and Zhukovsky International Airport (ZIA). However, most travelers will be flying into either Domodedovo International Airport or Sheremetyevo International Airport, as they are by far the most popular of the four airports.
• Getting from Sheremetyevo International Airport to downtown Moscow is simple, thanks to the Aeroexpress, which connects directly to both Belorussky Railway Terminal and Okruzhnaya station. From either station, you can head to a number of locations across Moscow in no time.
• Looking to head straight to the hotel after your flight to Moscow? If you are landing at Sheremetyevo International Airport, the Novotel Moscow Sheremetyevo Airport Hotel is within walking distance of the airport’s terminals. For Domodedovo International Airport, on the other hand, there is the Domodedovo AirHotel, which is located just half a mile away from the airport and offers free transfers to and from the airport.
• If you need to get between Domodedovo International Airport and Sheremetyevo International Airport, your best bet is to take a combination of the Aeroexpress and the Moscow Metro. There is even a special “Between Airports” ticket available for purchase at the Aeroexpress ticket office.
• Got a few hours to spare at Sheremetyevo International Airport? Why not stop off at the Aero-beauty hair salon for a cut, trim, or maybe even a dye? Another option is to spend some time at the History Museum of Sheremetyevo, which has several unique exhibitions on the history of the airport.

Prefer to fly non-stop to Moscow?

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Cheap flights to Moscow, Russia

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From the Red Square to the Bolshoi Theater, Moscow has much to offer travelers. Tourists booking flights to Moscow are headed right into Russia’s leading financial and cultural center. But don’t let this massive capital city scare you – there’s more heart and soul in Moscow than most people know. 

Once you step off your Moscow flight, your first stop should be the Kremlin. This walled city includes four palaces, four cathedrals, and serves as the official residence to the President of Russia. Next to the Kremlin is the Red Square, most famously used for parades and demonstrations. First time travelers on flights to Moscow will likely recognize the colorful domes on top of Saint Basil’s Cathedral, situated inside the Kremlin. If shopping is your bag, find a cheap flight to Moscow and save your money for Gorky Street (today known as Tverskaya Street) – the most expensive shopping street in Moscow. For the arts and entertainment aficionado, no trip to Moscow is complete without a stop at the Bolshoi or Maly theaters. Book flights to Moscow in the winter and get tickets to one of the most amazing spectacles on stage, the Moscow Ballet’s production of “The Nutcracker.” 

Thanks to a new government and a more modern lifestyle, Moscow flights are packed with visitors year round.

Sweltering hot summers and bitter cold winters are typical for Moscow. November to April has lots of snow and rarely sees a temperature above 32 degrees (F). Winter temperatures below 0 are common and the teens are typical. December snow lasts until April, and there are about six hours of daylight. Spring thaws the city, bringing lots of mud, slush, and warmer air. Summers reach the upper 90s in July and August and are very humid. July and August also have thunderstorms and heavy rainfall. Fall is short and the snows begin again in October.

Peak Season:

July and August are the peak tourist months in Moscow. Visitors overrun the city and Moscow flights, train tickets and accommodations can be difficult to come by.

Off Season:

Late spring and early fall are good times to visit Moscow. The weather is typically mild, although still unpredictable. Late May and late August tend to be warm and sunny.

Winter has the fewest tourists, and the snowscapes are breathtaking, as is the bitter cold. This is also the best time to find cheap flights to Moscow.

The cheapest and best way to get around Moscow is by metro. Purchase your ticket at one of the metro stations, which are decorated with artwork and sculptures. You can buy tickets for single or multiple trips. For areas that the metro doesn’t reach, take a tram or bus. Tram and bus tickets are cheapest at metro stations or kiosks, but you can also buy tickets from the driver. Make sure you validate your ticket when you board the bus. Marshrutky (minibus shuttles that drive along bus routes) and taxis can be flagged down for short trips. It’s easy to get private cars confused with taxis, so make sure you agree on a fare ahead of time. If you’re going to the airport, or taking a long trip, you should call ahead for a taxi. If you do rent your own car in Moscow, take note of the rules. Honking is only allowed in emergencies and your car must have seat belts, a first aid kit, a fire extinguisher and an emergency triangle or red light. If you can, avoid driving at night. Drunk driving happens often, despite being illegal.

Moscow Domodedovo Airport (DME) is located 26 miles (42km) from central Moscow. It serves the area alongside the depressing Sheremetyevo International Airport, offering passengers a modern and much more cheerful entry point to the proud culture and history of Russia.

Processing more than 22 million passengers each year, flights to Moscow Domodedovo Airport come from all over the world, including major cities such as London, Cairo, Hong Kong, Madrid, Athens, Berlin, Vienna, Dubai, Tokyo, Barcelona, Houston, Singapore, Lisbon, Washington DC, Tel Aviv and Doha.

The airport also serves a number of domestic routes, and many passengers pass a few hours here on their way to St Petersburg, Kaliningrad, Krasnoyarsk and other Russian cities. The huge numbers of passengers in a relatively small facility mean long queues are a common experience.

In early 2011 Moscow Domodedovo Airport was hit by a terrorist attack, so security has been much tighter ever since. It’s best to leave plenty of extra time for delays when catching a flight from the airport.

Located 18 miles (29 km) north-west of central Moscow, Sheremetyevo International Airport (SVO) is Russia’s second largest airport. In 2010 it handled over 19 million passengers.

With Terminals A-C on the northern side of the airport’s two runways, and Terminals D-F on the southern side, the airport spans a massive area and therefore requires travel time of up to 20 minutes between terminals. Various retail and duty free stores are scattered throughout all terminals, parking lots are conveniently located near to each terminal, and transport to and from the city is plentiful, and facilities are neat and tidy. Although chaotic at times, staff at Sheremetyevo International are generally friendly and airport processes efficient.

What does DME mean?

DME is a unique code, commonly called an IATA code, used in the aviation industry to identify airports. This code, along with many others, are defined by IATA (International Air Transport Association). A DME flight refers to a flight to Moscow Domodedovo Airport. Moscow Sheremetyevo Airport (SVO), Moscow Vnukovo Airport (VKO), Moscow Zhukovsky Airport (ZIA) are other airports near this flight destination and their unique identifiers/IATA codes.

Can I find cheaper flights to Moscow if I am willing to have layovers?

Yes, flights with layovers are often cheaper than direct flights. Keep an eye out for flight deals to Moscow on Cheapflights that require 1 or 2 stops for potential cost savings.

Where does the fastest flight to Moscow depart from?

For those looking to save time traveling to Moscow, New York offers the quickest one-way flight (9 hours 10 minutes).

Does Moscow Domodedovo have rental cars?

Yes. Those touching down at Moscow Domodedovo can take advantage of the rental car services offered upon their arrival.

Are there hotels close to Moscow Domodedovo?

Yes. Moscow Domodedovo has hotels nearby for those requiring accommodations. Airhotel Express is the closest property to Moscow Domodedovo (0.0 mi away from Moscow Domodedovo).

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