beneficiary travel pay va

Welcome to BTSSS!

Veterans portal.

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Thank you for using the Veteran Portal to submit your travel claim to the Beneficiary Travel Self Service System (BTSSS).

In order to access the BTSSS interface you must log in using:

If you are a JAWS user, please refer to the JAWS Job Aid before using BTSSS.

Announcements

Eft information.

Claims approved for payment within this system are designed to use electronic funds transfer (EFT) to your checking/savings account or VA debit card. If your EFT information is not on file with Veterans Health Administration (VHA) Financial Management System (FMS) your approved payment may be delayed until the information is provided to process your claim or adjustments are made to allow for temporary payment by check. If you currently receive other benefit payments by EFT from the Veterans Benefits Administration (VBA) your EFT information is not on file with our system unless you have provided it previously to your local VA Medical Center. You can confirm if your EFT information is on file by reviewing your Veteran profile screen. If it is missing please contact your local BT office to update it. They will provide you with the necessary signature forms to have it added.

Facility for Payment

When entering claims, please identify the facility responsible for payment as the facility that provided your care or approved your care for care in the community. For example, if you submit a claim for care or services approved at a non-VA facility, you identify the care VA facility that authorized it as facility responsible for payment. In most situations this will be your preferred or home facility. If you receive care at a VA Community Based Outpatient Clinic (CBOC) this location will be available for selection as an associated facility of its larger parent VA Medical Center. You will see it when you select the location of your appointment.  

The Paperwork Reduction Act of 1995 requires VA to notify you that this information collection is in accordance with the clearance requirements of Section 3507 of this Act. We anticipate the time  expended by Individuals who must complete this form will average 10 minutes. This includes the time it will take to read instructions, gather the necessary facts and fill out the form. No person will be penalized for failing to furnish this information if it does not display a currently valid OMB control number. This information is collected under 38 CFR 70 and is intended to fulfill the need for Veterans and beneficiaries to claim Beneficiary Travel benefits and for VA to determine the individual’s eligibility for the benefit.

Privacy Act Information: VA is asking you to provide the information on this form under 38 U.S.C. Sections 111 to determine your eligibility for Beneficiary Travel benefits and will be used for that purpose. Information you supply may be verified through a computer-matching program. VA may disclose the information that you put on the form as permitted by law; possible disclosures include those described in the “routine use” identified in the VA systems of records 24VA19 Patient Medical Record-VA, published in the Federal Register in accordance with the Privacy Act of 1974. Providing the requested information is voluntary, but if any or all of the requested information is not provided, it may delay or result in denial of your request for benefits. Failure to furnish the information will not have any effect on any other benefits to which you may be entitled. If you provide VA your Social Security Number, VA will use it to administer your VA benefits. VA may also use this information to identify Veterans and persons claiming or receiving VA benefits and their records, and for other purposes authorized or required by law.

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Welcome to BTSSS!

Veterans portal.

The Internet Explorer (IE) browser has been detected and is no longer supported by Microsoft Dynamics/Beneficiary Travel Self-Service System.

Please use another browser (e.g., Chrome, Edge or Safari) and try again.

Thank you for using the Veteran Portal to submit your travel claim to the Beneficiary Travel Self Service System (BTSSS).

In order to access the BTSSS interface you must log in using:

If you are a JAWS user, please refer to the JAWS Job Aid before using BTSSS.

Announcements

Eft information.

Claims approved for payment within this system are designed to use electronic funds transfer (EFT) to your checking/savings account or VA debit card. If your EFT information is not on file with Veterans Health Administration (VHA) Financial Management System (FMS) your approved payment may be delayed until the information is provided to process your claim or adjustments are made to allow for temporary payment by check. If you currently receive other benefit payments by EFT from the Veterans Benefits Administration (VBA) your EFT information is not on file with our system unless you have provided it previously to your local VA Medical Center. You can confirm if your EFT information is on file by reviewing your Veteran profile screen. If it is missing please contact your local BT office to update it. They will provide you with the necessary signature forms to have it added.

Facility for Payment

When entering claims, please identify the facility responsible for payment as the facility that provided your care or approved your care for care in the community. For example, if you submit a claim for care or services approved at a non-VA facility, you identify the care VA facility that authorized it as facility responsible for payment. In most situations this will be your preferred or home facility. If you receive care at a VA Community Based Outpatient Clinic (CBOC) this location will be available for selection as an associated facility of its larger parent VA Medical Center. You will see it when you select the location of your appointment.

Travel Pay, PACT Act, & Breaking Bread

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VA’s Beneficiary Travel Program Launches New Online Portal for Reimbursement Claims

Beginning November 2, 2020, Veterans, caregivers, and beneficiaries who are eligible for reimbursement of mileage and other travel expenses to and from approved health care appointments can now enter claims in the new Beneficiary Travel Self-Service System (BTSSS). BTSSS simplifies the current claim submission process for beneficiaries and ensures timely processing and payment of travel reimbursements.

• Submit claims online 24/7, 365 days a year
• Track the status of submitted claims
• Reduce processing time for submitted claims
• Use self-help tools to make claim submissions fast and easy
• Visit AccessVA , select submit a travel claim, and logon using a DS Log on account.

A DS Logon is an ID issued by DoD that will allows Veterans and caregivers to access many VA and DoD sites with one user username and password. Need a DS Log on?

Veterans and caregivers may be eligible for travel pay. A list of eligibility requirements can be found on the VA Travel Pay Reimbursement webpage.

VA is phasing in a new web-based portal to submit and process beneficiary travel claims beginning July 2020 and continuing through November 2020. The new portal, the Beneficiary Travel Self-Service System (BTSSS), is VA’s preferred method to receive travel reimbursement claims. Once implemented, BTSSS will phase out claims submitted through the facility kiosks. However, in-person claims and hard-copy submissions will still be available. BTSSS is available through the AccessVA website .

The BTSSS automates the claims process to ensure timely processing and payment of travel reimbursement claims. With BTSSS, turnaround time to evaluate and settle a claim is less than 5 days. BTSSS allows Veterans and caregivers to submit claims 24/7, 365 days a year from a computer or mobile device. It also allows users to electronically track the status of a claim request.

BTSSS is available through the AccessVA webpage. To submit a claim, Visit AccessVA , select submit a travel claim, and logon using a DS Log on Level 2 account. A DS Logon is an ID issued by DoD that will allows Veterans and caregivers to access many VA and DoD sites with one user username and password. Need a DS Log on?

The current claims submission processes are 100% manual. BTSSS will significantly reduce human intervention for each reimbursement claim request and improve tracking, reporting, and the auditing capability for all stages of the claims process.

There are several sources of help to file a claim. Eligible Veterans and caregivers may get help from a travel clerk at the facility or refer to the BTSSS user’s guide at https://www.va.gov/health-care/get-reimbursed-for-travel-pay .

Beneficiary Travel Help Desk for Veterans and caregivers: 1-855-574-7292.

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Travel Reimbursement

The VA provides eligible Veterans reimbursement for travel to and from VA, or VA authorized non-VA health examination, treatment, or care.

undefined Travel Reimbursement?

The Department of Veterans Affairs (VA) is authorized to provide eligible Veterans and other beneficiaries mileage reimbursement, common carrier (plane, train, bus, taxi, light rail etc.), or when medically indicated "special mode" (ambulance, wheelchair van) transport for travel to and from VA, or VA authorized non-VA health examination, treatment, or care.

Veterans qualify for travel benefits if:

• In a receipt of a single or combined service-connected (SC) disability rating of 30 percent or more
• Travel is in connection with care for a SC disability
• In receipt of a VA pension
• Previous calendar year does not exceed maximum VA pension rate
• Projected income for travel year does not exceed maximum VA pension rate
• Travel is for a compensation and pension exam
• Travel is to obtain a service dog
• Travel is related to rehabilitative care as defined in PL 114-223 for Spinal Cord Injury/Disorder, Vision impairment, or Double/Multiple Amputation.

Certain non-Veterans may receive travel at VA expense:

• Allied Beneficiaries if country reimburses VA
• Attendants: When clinically determined by a VA provider that, due to a travel eligible Veteran's mental or physical condition, an attendant is required when the Veteran is traveling to and from VA or VA authorized care.
• Beneficiaries of Other Federal Agencies if Agency reimburses VA
• Donors/Support person: If part of VA transplant care
• Caregivers who are part of the National Caregiver Support Program

The current mileage reimbursement rate is 41.5 cents with a $3.00 deductible for each one-way trip or $6.00 for each round-trip. Upon reaching $18.00 in deductibles or six one-way (three round) trips, whichever occurs first, in a calendar month mileage reimbursement payments for the balance of that month will be free of deductible charges. A waiver of deductibles may be afforded to certain Veterans. To qualify for special mode transportation, a Veteran must meet one of the administrative eligibility criteria; a VA health care provider must determine that a special mode of transport is medically required and be traveling in relation to VA or VA-authorized non-VA care.

Beneficiaries may apply for travel orally or in writing generally at the facility where care was provided however, in some cases there may be an alternate process. For more information, go to the Beneficiary Travel office at the treating facility or see the Program Contact Information below.

If you have questions:

• Visit the AskVA  website to search Frequently Asked Questions or ask a question online
• Call 1-877-222-8387

To apply for VA benefits and services, view your benefit status, and many more services go to www.va.gov and either logon with your eBenefits sign on or use www.Logon.gov to enroll. VA.gov is a one-stop source for information on Department of Defense and Department of Veterans Affairs benefits and services. Veterans, service members and their family members can conduct self-service transactions such as checking compensation and pension claim status information, enrolling in GI Bill, and obtaining copies of civil service preference letters, military records (DD214), and other personal information. For further information visit the VA.gov website.

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