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Our goal is to always provide the most enjoyable and memorable cruise vacation experience for our guests. We appreciate any and all feedback, as we use it as an opportunity to continue enhancing our product and services.

In order to continuously exceed our guest expectations, we will be sending you a guest satisfaction survey. When you get home, the head of the household, which is the person who booked the cruise, will receive the survey via email. All comments and ratings are read and reviewed. So, if someone has stood out and made your cruise that much more memorable, please let us know.

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Carnival Cruise Line Review — Ships, Destinations, Dining, and More

Katie Seemann

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Table of Contents

Basic information, departure ports, private ports/islands, onboard activities, dining and beverages, accommodations, carnival australia, final thoughts.

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Carnival Cruise Line has been around since 1972. While it is mostly known for Caribbean cruises, it actually offers cruises to Mexico, Hawaii, and Europe, as well. Carnival Cruise Line Australia covers destinations like Australia, New Zealand, and the Pacific Islands.

Carnival ships, also known as “Fun Ships,” have a reputation for lively atmospheres and numerous onboard activities. With 26 ships sailing across the U.S., the Caribbean, and Europe, there’s something for everyone on a Carnival cruise.

Name: Carnival Cruise Line

Parent Company: Carnival Corporation (which also owns Carnival Australia, Princess Cruises , Holland America Line , Cunard Line, AIDA Cruises, Seabourn, Costa Cruises, and P&O Cruises)

Number of Ships : 23 (3 more debuting in 2022-2023)

Loyalty Program: VIPF Club

Credit Card : Carnival ® World Mastercard ®

Carnival Cruise Line currently operates 23 ships, with 3 more coming by the end of 2023.

• Carnival Breeze
• Carnival Conquest
• Carnival Dream
• Carnival Ecstasy
• Carnival Elation
• Carnival Freedom
• Carnival Glory
• Carnival Horizon
• Carnival Legend
• Carnival Liberty
• Carnival Magic
• Carnival Mardi Gras
• Carnival Miracle
• Carnival Panorama
• Carnival Paradise
• Carnival Pride
• Carnival Radiance
• Carnival Splendor
• Carnival Spirit
• Carnival Sunrise
• Carnival Sunshine
• Carnival Valor
• Carnival Vista

Carnival Celebration will debut in November 2022. Carnival Jubilee and Carnival Luminosa will debut in 2023. Carnival Fascination and Carnival Imagination were put into long-term storage in 2020 with no timeline for return.

Carnival Cruises sails to lots of destinations across North America, the Caribbean, and Europe from 26 departure ports.

Cruises to Australia, New Zealand, and South Pacific Islands can be found on Carnival Australia.

Hot Tip: If you’re looking for destinations in Asia, Australia, New Zealand, or the South Pacific, check out Carnival Australia. This is Carnival’s sister company that offers different itineraries and ships.

While Carnival Cruise Line doesn’t own any private ports, it does make use of 2 of the ports owned by other cruise lines.

• Princess Cays is a private resort on the island of Eleuthera in the Bahamas that’s owned by Princess Cruise Line. This destination offers everything you would expect — beaches, kayaking, sailing, a kid’s area, an adults-only area, and more.
• Half Moon Cay is another private destination located in the Bahamas. This island, also known as San Salvador Island, is owned by Holland America Cruise Line. You’ll find everything you need for a relaxing day on the beach — swimming, snorkeling, sailing, horseback riding, a water park, and more!

Hot Tip: Be sure to get the most bang for your buck! Check out our guide to the best websites to book cruises at the cheapest prices.

These days cruise ships are full of things to do, and Carnival Cruises are no exception.

Carnival offers much of what you would expect to find on a cruise ship these days including pools, a casino, themed parties, Broadway-style shows, youth programs, and art auctions.

Lots of additional activities are offered to ensure you won’t be bored at sea. Not all activities are available on every ship and activities marked with $ come with additional fees.

• Bolt Ultimate Sea Coaster ($)
• Cherry on Top candy stores ($)
• Cooking classes
• Cooking demonstrations
• Build-A-Bear Workshop ($)
• Family Feud Live
• IMAX Theater
• Lip Sync Battle
• Make It With Michaels arts and crafts ($)
• Martini tasting ($)
• Mixology competitions
• Outdoor movies
• Punchliner Comedy Club
• Sky Zone trampoline park and challenge zone ($)
• SportSquare
• Video arcade ($)
• Waterslides: WaterWorks and Twister

Formal Nights

Formal nights (or Elegant nights) are those in which formal dress is encouraged. That means dress pants with a dress shirt and sport coat for men, and for women, this means cocktail dresses, a pantsuit, or a skirt. If you want to go all out with a tuxedo or evening gown, that’s acceptable, too!

While formal dress is encouraged, it’s not required throughout the ship. However, the main dining room will require formal attire on Elegant nights. On those nights, shorts, T-shirts, beach flip-flops, bathing suits, jeans, sleeveless shirts for men, sportswear, and baseball hats are not permitted in the dining rooms.

Hot Tip: Curious about award travel on cruises? Check out our ultimate guide to using miles and points to book a cruise.

You don’t have to worry about going hungry on a Carnival cruise. You’ll find lots of complimentary choices as well as specialty restaurants that come with additional charges.

Complimentary Dining

You don’t have to pay an extra dime to eat on your Carnival cruise if you don’t want to. All of these options are included in the price of your cruise (however not all locations are offered on every ship).

• Big Chicken
• BlueIguana Cantina
• Guy’s Burger Joint
• Guy’s Pig & Anchor Bar-B-Que
• Lido Marketplace
• Main dining room
• Mongolian Wok
• Pizza Pirate
• Pizzaria del Capitano
• RedFrog Pub & Brewery
• Seaday Brunch
• Street Eats
• The Captain’s Pasta Bar
• The Carnival Deli

Specialty Dining

Carnival also features many specialty dining options that aren’t included in the price of your cruise.

• Bonsai Sushi
• Bonsai Sushi Express
• Bonsai Teppanyaki
• Cucina del Capitano
• Emeril’s Bistro 1396
• Green Eggs and Ham Breakfast
• Guy’s Pig & Anchor Smokehouse | Brewhouse
• JavaBlue Cafe
• JiJi Asian Kitchen
• Rudi’s Seagrill
• Seafood Shack
• The Chef’s Table

Bars and Beverages

There is no shortage of bars available onboard a Carnival cruise ship. Most beverages including soda come with an extra charge, however, Carnival offers drink packages if you would prefer to pay for all of your drinks ahead of time.

Bottomless Bubbles is a drink package that included unlimited soda and juice and can be purchased on your ship. It must be purchased for the entire length of your cruise (meaning you can’t just buy the drink package for a day or 2). The cost is $8.50 per day for adults and $5.95 per day for kids.

Cheers! is Carnival’s prepaid bar package. With this package, you’ll enjoy unlimited alcoholic drinks (with a few exceptions) for the entire length of your cruise. This package can be purchased ahead of time for $51.95 per person per day or, once you are aboard, for $56.95 per person per day.

Hot Tip: Cheers! and Bottomless Bubbles packages aren’t available on European itineraries.

Here are some of the bars you might find on your Carnival Cruise:

• Alchemy Bar
• Beer Station
• BlueIguana Tequila Bar
• RedFrog Pub
• RedFrog Rum Bar
• SkyBox Sports Bar

Hot Tip: The drinking age on all Carnival ships is 21+, regardless of the drinking age at any port.

There are different levels of staterooms you can choose on Carnival Cruise Line — interior, oceanview, balcony, or suite.

Regardless of what type of room you have, you’ll enjoy the following amenities:

• Dedicated room steward
• Carnival Comfort Collection linens
• Stateroom climate control
• In-room safe

Carnival also offers 4 unique room types to accommodate families or anyone looking for something a little special.

Family-Friendly Staterooms: These rooms will accommodate up to 5 people, and some even come with a second bathroom. Adjoining rooms are available if you need even more space.

Cloud 9 Spa Staterooms: This type of room is available for those looking for a little more relaxation. These rooms come with Elemis toiletries, plus bathrobes and slippers. You’ll also get priority spa reservations, free fitness classes, access to thermal suites, and spa discounts on port days.

Havana Staterooms: These unique rooms are for guests 12 and older. They have an island vibe and come with unlimited access to the Havana Bar & Pool. If you upgrade to a Havana Cabana room, you’ll get a larger balcony with a hammock chair. Upgrade to a Havana Cabana suite to indulge in a luxurious rain shower.

Family Harbor Staterooms: These family-friendly rooms are decked out in nautical decor and are located close to the Family Harbor Lounge which features food, games, and movies. Plus, when you’re staying in a Family Harbor Stateroom, your kids will eat free in most of the specialty restaurants, and you’ll enjoy 1 free night of Night Owls babysitting service.

Hot Tip: Make sure you don’t forget anything — check out our printable cruise vacation packing list!

The VIPF Club is Carnival’s loyalty club. You can join at any time, even if you’ve never been on a Carnival cruise. You’ll earn 1 point for each night you spend at sea.

There are 5 levels of membership in the VIPF Club:

• Blue: first sailing
• Red: second sailing — 24 points
• Gold : 25-74 points
• Platinum: 75-199 points
• Diamond: 200+ points

The benefits you’ll receive vary depending on your membership level. Every member will receive members-only offers and an e-newsletter. Other benefits you can earn include complimentary bottled water, priority check-in and boarding, free drinks, VIPF parties, collectible pins, complimentary dinner at a specialty restaurant, and more.

Hot Tip: Don’t miss out on valuable points — check out our guide to the best credit cards to use to book your cruise.

Carnival Australia has an entirely different website and offers cruises to different destinations than Carnival, however, it’s not really a different company.

Carnival Australia Ships : Carnival Spirit and Carnival Splendor

Carnival Australia Departure Ports :

• Brisbane, Australia (beginning in 2020)
• Honolulu, Hawaii
• Melbourne, Australia
• Sydney, Australia

Carnival Australia Destinations:

• Australia (including Tasmania, the Great Barrier Reef, Adelaide, and Moreton Island)
• New Zealand
• Pacific Islands (including Noumea, Mare, Lifou Isle, and more)
• Papua New Guinea

Carnival Cruise Line offers cruises to the U.S., Caribbean, and Europe on 26 different ships! Onboard, you’ll find plenty of activities to keep you busy including waterslides, games, movies, shows, and even Build-A-Bear Workshops!

When it comes to dining, you won’t go hungry. You’ll have plenty of complimentary options to choose from or you can check out one of Carnival’s specialty restaurants like Emeril’s Bistro 1396 or Bonsai Sushi.

When it’s time to settle in for the night, you’ll be able to choose from lots of different types of staterooms including spa-themed rooms or family rooms with a second bathroom that accommodates up to 5 people.

Whether you’re looking for an adventure-packed vacation or just want to relax on the sea, Carnival Cruise Line has something to offer.

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How To Contact Carnival Cruise Lines Main Office

Published: December 16, 2023

Modified: December 28, 2023

by Brianna Paulin

• Travel Tips

Introduction

Planning a cruise vacation can be an exciting experience, but there may be instances when you need to get in touch with the main office of Carnival Cruise Lines. Whether you have a question, need assistance with a booking, or have a special request, knowing how to contact the main office can save you time and ensure that you receive the support you need.

In this article, we will explore five different methods to contact Carnival Cruise Lines’ main office. These methods include contacting them by phone, email, mail, through their website, and via social media. Each method provides a unique way to reach out to the company, allowing you to choose the most convenient option for your needs.

Before diving into the different contact methods, it’s important to note that the main office of Carnival Cruise Lines is the central hub for customer service and administrative operations. It is the primary point of contact for resolving issues, answering inquiries, and addressing any concerns you may have related to your cruise experience.

Now, let’s explore each contact method in detail, so you can easily connect with Carnival Cruise Lines’ main office and receive the assistance you need.

Method 1: Contact Carnival Cruise Lines by Phone

One of the most direct and efficient ways to contact Carnival Cruise Lines’ main office is by phone. Their customer service representatives are available to assist you and answer your inquiries promptly.

To contact Carnival Cruise Lines by phone, simply dial their main office number, which is [insert phone number]. It is recommended to have your booking information or any relevant details handy to provide to the representative, as this will help expedite the process.

When contacting Carnival Cruise Lines by phone, you may encounter a brief wait time, especially during peak hours. However, rest assured that their dedicated staff will be ready to assist you once your call is connected.

Whether you have questions about your itinerary, need to make changes to your booking, or have any other concerns, the customer service team at Carnival Cruise Lines is well-equipped to provide you with the necessary information and support.

It’s important to note that Carnival Cruise Lines operates in different time zones, so be mindful of their working hours when making a phone call. You can typically reach their customer service representatives during their regular business hours, which are Monday to Friday from [insert working hours].

If you have an urgent matter, such as a last-minute change to your cruise plans or a critical issue that needs immediate attention, contacting Carnival Cruise Lines by phone would be the most effective communication method, as it enables real-time interaction and quick resolution of your concern.

Keep in mind that wait times may vary, so it’s a good idea to call during non-peak hours or consider using a speakerphone or headset to free up your hands while waiting.

Overall, contacting Carnival Cruise Lines by phone is a reliable and efficient way to get in touch with their main office and receive assistance from their knowledgeable customer service team.

Method 2: Contact Carnival Cruise Lines by Email

If you prefer a written form of communication or have a non-urgent inquiry, contacting Carnival Cruise Lines by email is an excellent option. This allows you to craft a detailed message and provide all necessary information without the time constraints of a phone call.

To reach Carnival Cruise Lines’ main office by email, send your inquiry to [insert email address]. When composing your email, be sure to include relevant details such as your booking number, travel dates, and a clear explanation of your question or concern. This will help the customer service team to provide you with a more accurate and timely response.

Keep in mind that it may take some time for the customer service team to review and respond to your email, so it’s important to be patient. However, rest assured that they will make every effort to address your inquiry as efficiently as possible.

When crafting your email, it is recommended to use a clear and concise writing style. Provide all necessary information upfront, and clearly state your questions or concerns. This will help the customer service team to understand your inquiry and provide a relevant response without the need for additional back-and-forth communication.

In addition, it’s a good practice to use a professional and polite tone in your email. Remember to include your contact information so that they can reach out to you if necessary.

Contacting Carnival Cruise Lines by email is especially useful for non-urgent matters or for documenting specific requests or issues. It also allows you to keep a record of your communication for future reference.

While response times may vary, Carnival Cruise Lines is committed to providing prompt and courteous support via email, ensuring that your questions are answered and your concerns are addressed to the best of their ability.

Overall, reaching out to Carnival Cruise Lines’ main office by email offers a convenient and efficient way to communicate, allowing you to provide detailed information and receive a thorough response at your convenience.

Method 3: Contact Carnival Cruise Lines by Mail

If you prefer to communicate through traditional mail or have important documents to send, contacting Carnival Cruise Lines’ main office by mail is a suitable option. While it may take longer than other methods, this method provides a tangible form of communication.

To contact Carnival Cruise Lines by mail, address your correspondence to their main office at the following address:

[Insert Address]

When preparing your mail, it is crucial to provide all necessary information to ensure that your inquiry or concern is properly addressed. Include your booking number, travel dates, and a clear explanation of the issue or question you have.

For important documents or sensitive information, it’s recommended to use registered or certified mail to ensure safe and secure delivery. This provides a tracking number and ensures that your mail reaches its intended destination.

While contacting Carnival Cruise Lines by mail may have longer response times compared to other methods, rest assured that their dedicated team will review your correspondence and provide a thorough response as soon as possible.

When composing your mail, it’s important to be concise and clear in your communication. Clearly articulate your questions or concerns and provide all necessary details to help the customer service team understand and address your inquiry.

It’s also important to include your contact information in the letter so that Carnival Cruise Lines can reach out to you if needed. This ensures smooth and efficient communication between you and the main office.

While mail may not be the quickest method of communication, it is a reliable way to contact Carnival Cruise Lines’ main office, especially for important documents or inquiries that require a physical copy.

Once your mail has been received and reviewed, Carnival Cruise Lines’ customer service team will take the necessary steps to provide you with a response or address the issue at hand.

Overall, contacting Carnival Cruise Lines by mail offers a more traditional means of communication and can be a suitable option for those who prefer written correspondence or need to send important documents related to their cruise.

Method 4: Contact Carnival Cruise Lines through their Website

In today’s digital age, contacting Carnival Cruise Lines through their website is a convenient and easy way to get in touch with their main office. The company’s website provides various channels and forms specifically designed to handle customer inquiries and concerns.

To contact Carnival Cruise Lines through their website, simply visit their official website at [insert website URL]. Once on the homepage, navigate to the “Contact Us” or “Customer Support” section. Here, you will find different options for reaching out to their main office.

One common method on their website is the use of a contact form. These forms typically include fields for you to fill in your name, email address, booking information, and a description of your question or concern. This allows you to provide all necessary details in a structured way, ensuring that your inquiry is properly routed to the appropriate department for a swift response.

Another option available on their website is a live chat feature. This enables you to engage in real-time conversation with a customer service representative. Simply click on the live chat icon, and you will be connected with a representative who can assist you with your questions or concerns.

Carnival Cruise Lines’ website also provides a comprehensive FAQ section that addresses common inquiries. Before contacting their main office, it’s worth checking the FAQ section to see if your question or concern has already been addressed. This can save you time and provide immediate answers to common inquiries.

When using the website to contact Carnival Cruise Lines’ main office, it’s essential to provide accurate and detailed information. This will help their customer service team understand your inquiry or concern and provide an appropriate response or solution.

Once you have submitted your inquiry through the website, you can expect a response in a timely manner. Carnival Cruise Lines is committed to addressing customer inquiries promptly, ensuring that you receive the necessary assistance for your cruise experience.

Contacting Carnival Cruise Lines through their website is a convenient and efficient method, with various options available to suit your preference. Whether you choose to fill out a contact form or engage in a live chat, their website provides a user-friendly interface for seamless communication with their main office.

Method 5: Contact Carnival Cruise Lines via Social Media

In today’s interconnected world, social media has become a powerful tool for communication. To cater to customers’ preferences, Carnival Cruise Lines also offers the option to contact their main office through social media platforms.

One of the primary benefits of using social media to contact Carnival Cruise Lines is the convenience and accessibility it provides. Popular social media platforms such as Facebook, Twitter, and Instagram allow you to reach out to the company with ease.

To contact Carnival Cruise Lines via social media, search for their official accounts on your preferred platform. Once you locate their verified account, you can send them a direct message or leave a comment on one of their posts expressing your inquiry or concern.

When contacting Carnival Cruise Lines through social media, it’s important to keep in mind that these platforms are public, so avoid sharing any personal or sensitive information publicly. Direct messages offer a more private and secure way to communicate sensitive matters.

Carnival Cruise Lines’ social media team is dedicated to providing timely responses and addressing customer inquiries and concerns. However, it’s essential to understand that response times may vary based on the volume of messages they receive.

Before reaching out through social media, consider checking their social media pages for any recent updates or announcements. This may help to answer some of your questions or provide insight into the current situation.

Engaging with Carnival Cruise Lines through social media also allows you to stay up-to-date with the latest news, promotions, and events related to the company. By following their social media accounts, you can receive updates in real-time and stay connected with the cruise line.

Overall, social media provides a convenient and interactive way to contact Carnival Cruise Lines’ main office. It offers the flexibility to send messages, leave comments, and engage with the company’s online community, allowing you to receive assistance and stay connected with the latest updates.

When it comes to contacting the main office of Carnival Cruise Lines, there are several methods available to suit your preferences and needs. Whether you choose to reach out by phone, email, mail, through their website, or via social media, Carnival Cruise Lines’ main office is ready to assist you with your inquiries and concerns.

By phone, you can directly connect with their customer service representatives, allowing for real-time interaction and efficient problem-solving. Email communication offers a written and documented form of contact, ideal for non-urgent matters or specific requests. Traditional mail is a reliable option for sending important documents or inquiries that require a physical copy.

Contacting Carnival Cruise Lines through their website provides a user-friendly experience, with contact forms, live chat options, and a comprehensive FAQ section. Lastly, communication via social media enables you to engage with the company and receive updates in real-time.

It’s important to remember to provide accurate and detailed information when reaching out to Carnival Cruise Lines’ main office, as this will help their customer service team to better understand and address your inquiries and concerns.

Whether you have questions about your booking, need to make changes to your itinerary, or have any other inquiries, contacting Carnival Cruise Lines’ main office ensures that you receive the necessary assistance for a smooth and enjoyable cruise experience.

So, the next time you need to get in touch with Carnival Cruise Lines, consider these contact methods and choose the one that best suits your needs. Their dedicated team is here to assist you and ensure that your cruise vacation is a memorable one.

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Carnival Panorama Sets Sail on 18-Night Cruise to Japan

• August 22, 2024

The Carnival Panorama is sailing from its homeport in Long Beach today for an 18-night cruise to Alaska and Japan.

The unique open-jaw itinerary sails to Yokohama, a port near Tokyo, and features six ports of call.

Part of Carnival Cruise Line’s Carnival Journeys concept, the cruise starts with visits to three destinations in Alaska: Ketchikan, Sitka and Icy Strait Point.

Before crossing the Pacific Ocean, the 4,000-passenger vessel is also set to offer scenic cruising at the Endicott Arm Fjord.

Following eight full days at sea, the ship is scheduled to arrive in Asia for the first time, visiting Otaru and Aomori, in Japan.

The voyage is then set to end at the Osanbashi Yokohama International Passenger Terminal on September 10, 2024.

Completing five years of service in 2024 , the Carnival Panorama is scheduled to enter drydock in Asia before returning to North America.

In addition to routine maintenance and class work, the 135,000-ton ship is expected to receive Carnival’s new livery during the shipyard stay, as well as occasional upgrades to its public areas and cabins.

After the completion of the work, the Carnival Panorama is set to offer an even longer trans-Pacific itinerary.

Sailing in the opposite direction, the 25-night voyage sails from Singapore to Long Beach on Oct. 12, 2024.

The repositioning voyage is highlighted by visits to Ho Chi Minh City in Vietnam, Kota Kinabalu in Malaysia, Manila in the Philippines and Guam in the Mariana Islands.

Before arriving back in California, the Panorama is also scheduled to make its debut in Hawaii with an overnight visit to Honolulu.

On Nov. 5, the ship resumes its regular schedule of cruises to the Mexican Riviera. Sailing year-round from Long Beach, the six- to eight-night itineraries feature visits to Cabo San Lucas, Mazatlán, Puerto Vallarta, Ensenada and La Paz.

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Carnival Cruise Line

Courtesy of Carnival Cruise Line |

Find a Cruise on Carnival Cruise Line

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Cruising with Carnival

Carnival Cruise Line stays true to its lively reputation with its festive atmosphere and versatile entertainment options. Carnival's 26 ships depart from many cities in the U.S., including  Miami ,  Los Angeles ,  Baltimore ,  Seattle  and  New York City . With such a large fleet, Carnival offers cruisers their pick of destinations across  Mexico ,  Alaska ,  Hawaii , Europe ,  Australia  and the  Caribbean , among other locations. Voyages range from two to 16 days, with occasional transpacific cruises of up to 22 days. Each ship carries approximately one crew member for every three passengers.

Just as Carnival's cruise lengths and itineraries vary by ship, so do its available shore excursions. You could learn how cacao is processed into chocolate in Costa Rica , explore Dubrovnik, Croatia , by tuk-tuk, , go whale watching in Juneau, Alaska , or swim with sharks in Belize .

Back on board Carnival Cruise Line's "Fun Ships," you'll find plenty of activities to keep you busy. With waterslides, sports courts, casinos, piano bars, comedy acts and nightclubs, Carnival's fleet offers guests of all ages something to enjoy. The cruise line's knack for variety carries over to onboard cuisine, which includes three-course meals served in the main dining room, a Lido Marketplace deck buffet and specialty restaurants dishing out everything from Italian fare to sake and sushi.

U.S. News Insider Tip: Download the Hub App to access activity and show schedules, see restaurant menus, make dining reservations and chat with family members age 13 and older ($5 per person). – Karon Warren, Contributor

Book a Carnival cruise deal with GoToSea , a service of U.S. News.

Pros & Cons

Numerous ships and itineraries to pick from

Extensive selection of onboard amenities and activities

Variety of included dining options

Additional fees apply for shore excursions

High capacity ships can feel crowded

Wi-Fi access costs extra

• Expert Rating » 3.4
• Traveler Rating » 4.0
• Health Rating » 4.3

Carnival Cruise Line has been ranked based on an expert evaluation of the line's level of luxury, as well as an assessment of user reviews and health ratings.

• # 3 in Best Cruise Lines for Families
• # 6 in Best Cruise Lines in the Caribbean
• # 7 in Best Cruise Lines for the Money

Explore Photos

Carnival Cruise Line Ships

Carnival Panorama

Carnival Radiance

Carnival Mardi Gras

Carnival Celebration

Carnival Horizon

Carnival Miracle

Carnival Luminosa

Carnival Breeze

Carnival Conquest

Carnival Vista

Carnival Glory

Carnival Spirit

Carnival Sunrise

Carnival Venezia

Carnival Legend

Carnival Freedom

Carnival Magic

Carnival Valor

Carnival Dream

Carnival Paradise

Carnival Elation

Carnival Pride

Carnival Sunshine

Carnival Liberty

Carnival Jubilee

Before You Book

• Deposits are required for all cruises; deposit and payment due dates depend on cruise length. Typically, final payment is due 76 days before two- to five-day sailings and 91 days in advance of cruises that sail for six or more days, though this varies by destination.
• Early Saver, Super Saver and Pack & Go rates are cheaper than regular cruise rates. However, cancellation policies are stricter for these fares, so be sure to read the fine print . In addition, when booking at a Super Saver or Pack & Go rate, your fare is set and Carnival will choose your cabin location and deck.
• Cancellations for a full refund must be made up to 76 days before your sailing (for trips five days or less) or 91 days prior to sailing (for trips six days or more). If you miss these deadlines, you will forfeit your deposit and/or a percentage of the total fare paid, depending on the cancellation timeframe. If you cancel 14 days prior to sailing, you will receive no refund.
• For most sailings, Carnival Cruise Line requires passengers to be at least 6 months old, though some itineraries require guests to be 1 year or older. Pregnant women who will reach 24 weeks before or during the cruise may not take the voyage due to safety concerns.
• Accessible staterooms are assigned on a first-come, first-served basis. Guests who are hearing impaired and need an interpreter are encouraged to give the cruise line a 60-day notice. Guests with special needs requests can contact Carnival's Guest Access team at 1-800-438-6744, ext. 70025 or email  [email protected]  before their cruise departure date.

Before You Board

• Certain ports of call require a passport that's valid for six months after your trip and a visa from the country to which you are traveling, which must be obtained before your cruise. For American citizens ages 16 and older departing from and returning to the same U.S. port (excluding those traveling to Cuba), a government-issued photo ID will suffice. Visit the  U.S. State Department website  for more information on visa requirements.
• Check the  Centers for Disease Control (CDC)  and  World Health Organization (WHO)  websites for the latest vaccination information for countries on your itinerary.
• Carnival passengers can check in online up to 14 days prior to their cruise departure and must do so before midnight EST on the morning of departure. All guests are required to board the ship by the Final Boarding time printed on the boarding pass or they will not be allowed to cruise.
• Up to two pieces of luggage weighing no more than 50 pounds each are permitted per person, though Carnival suggests bringing only one bag per person for cruises that last fewer than five days. Size restrictions apply for both checked bags and bags carried onto the ship by guests, so consult Carnival's  website  before your departure date.
• You can book both shore excursions and reservations at specialty restaurants prior to boarding the ship. Shore excursions can be reserved up to 11:59 p.m. EST two days before cruise departure, while specialty dining reservations can be made up to 48 hours prior to departure. Though you can book both shore excursions and dining reservations on board, Carnival recommends booking in advance for the best options.

Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.

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Frequently Asked Questions

• Carnival Cruise Lines

Customer Service email?

By cpshaye , December 26, 2017 in Carnival Cruise Lines

Recommended Posts

During the black Friday discount, I cancelled some shore excursions and rebooked them using the 10% off code. (this was November 24). I quickly got all refunds of the originally booked excursions that I had made using a credit card. There was one purchased (x 2 ppl) with a gift card, so I expect to get refunded with a gift card.

I still hadn't received the refund (just over $100), so I called and talked to someone at Carnival on 12/16. Eventually, she said that "the manager" put in a request for the gift card to be sent out.

Still no refund. I would like to email so I can have something on record with the conversation. I'm not in a super hurry, but certainly would like it before our cruise 1/20/18!

So.....anyone have an email for customer service? I can't find one.

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firemanbobswife

This is the one that showed up when I canceled my Shore Excursions: [email protected]

Also Guest Solutions Support:

[email protected]

You’re very welcome :)

CruiseGal999

During the black Friday discount, I cancelled some shore excursions and rebooked them using the 10% off code. (this was November 24). I quickly got all refunds of the originally booked excursions that I had made using a credit card. There was one purchased (x 2 ppl) with a gift card, so I expect to get refunded with a gift card.   I still hadn't received the refund (just over $100), so I called and talked to someone at Carnival on 12/16. Eventually, she said that "the manager" put in a request for the gift card to be sent out.   Still no refund. I would like to email so I can have something on record with the conversation. I'm not in a super hurry, but certainly would like it before our cruise 1/20/18!   So.....anyone have an email for customer service? I can't find one.   Thanks.

I don't have an email address and I agree, it would be nice to get this in writing. Another approach would be put a call recorder on your cell phone and only use cell phone for these calls. It's MUCH easier to find your call with them recorded on your phone, than them finding the recorded call in thousands of calls.

• 2 months later...

Curious if you ever received your Carnival gift card refund? I am in the same boat. We went on the Liberty Januray 7th, 2018 cruise. I had canceled an excursion BEFORE going on the cruise. My payments was split $139.20 on Carnival gift card and a little over $20 on a credit card. The credit card portion was refunded within 10 days......I have called Carnival 5-6 times about the gift card portion and keep getting the run around. One woman told me it was sent to the wrong address and that it was sent back to them and literally asked if I wanted it credit as payment towards my next cruise or onboard credit.....I opted for payment. She emailed a new receipt....NO credit. The last call I made got me nowhere as well. The woman was very friendly but still no refund. I told her that I just don't want to waste my time calling anymore and if I don't get the credit in two weeks I'm going to cancel our Summer cruise and book with a different line. Well.......I'm still waiting! I can't believe nobody there can just credit my account the money that they owe me. This is very frustrating.

I did finally get my gift card refund the 2nd week of January (6 weeks after I canceled ) I had emailed and called multiple times .I did get the following info from them and I think this is how I finally got it.

" To better assist you with a refund on shore excursions, please contact our Online Support Department at 1-800-522-7648 or 305-599-2600 ext. 72599 . They are available Monday through Sunday, between the hours of 8:00AM to 10:00 PM ET."

Thank you!!! I just sent out an email. Now I wait again.

• 4 months later...

Cancelled my Carnival Cruise on 7/09/18. Called today 7/19/18 about my refund. Accounting department claim they forgot to issue my credit. Now they claim it will be 7 to 10 business days. What kind of film flam company is this. I have traveled with them 14 times never again.:mad::mad::mad:

bingomamma19

Flim flam company...LOL They made a mistake, as all companies, big or small do. They are correcting it.

If you have been on them 14 times, I assume you realize they are not some "fly by night" company that is taking off with your money :)

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