travel agent glasgow

3 Best Travel Agencies in Glasgow, UK

Expert recommended top 3 travel agencies in glasgow, uk. all of our travel agencies actually undergo a rigorous 50-point inspection , which includes local reviews, history, business standards, ratings, satisfaction, trust, price and their trading excellence. you deserve only the best, barrhead travel, caledonian travel, trailfinders glasgow.

Here’s The Lowdown: Barrhead Travel has been dedicated to assisting individuals in crafting their dream vacations in Glasgow. As the foremost experts and leading independent British travel agents in the UK, they boast a nationwide network of 70 branches and an impressive 45-year legacy in the travel industry. Their specialization lies in holidays and tailor-made travel, offering exclusive products you won't find elsewhere. Regardless of your desired destination anywhere in the world, allow them to help you plan your next journey by matching you with the perfect travel agent who suits your needs. Each of their travel specialists possesses unique expertise, ensuring you can easily find the ideal professional based on your specific travel requirements. Planning your next holiday should be a seamless and enjoyable experience. With a dedicated travel specialist at your service, you can embark on a stress-free getaway to your chosen destination. Moreover, they provide the ATOL scheme to protect all flight-inclusive holidays. When you pay, rest assured that you will receive an ATOL Certificate, ensuring your peace of mind throughout the booking process. UNIQUE FACTS: • Award Winning Agency • Financially Protected • Atol Protected.

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• Online Booking
• bra***@b***o.uk
• barrheadtravel.co.uk/stor...
• 01412 129577
• 03300 948364

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Tbr® inspection report:, top 3 barrhead travel reviews.

Had booked in a different branch but saw Braehead when out shopping and went in as needed help with a booking. What an experience! Angela the Branch Manager is an asset to this company and her team were so professional and welcoming. Thank you!

Thankyou so much to Shannon for all your help in booking our holiday today, great service just like before, very informative with great advice and an even better personality, Thanks again.

Pauline in Braehead was so helpful, friendly and knowledgeable, she waited back well over an hour after she had finished to help us and would definitely recommend her and use her again. It was a good start to the holiday and less clinical then just booking online. Thank you Pauline 6 stars!

Help others: Click Here to send review or send us your review to [email protected] . Negative and positive review will be used for rating. Make a difference. The ratings displayed on our website are derived from our own proprietary tool, incorporating a comprehensive 50-point inspection check that evaluates specific aspects of each business. These ratings are independent and not influenced only by reviews found on any other online platforms or feedback received directly from customers.

Here’s The Lowdown: Caledonian Travel has been dedicated to providing thousands of dependable holidaymakers in Glasgow with exceptional short breaks and holidays. Their unwavering commitment is to ensure that your holiday experience, from the very beginning to the end, is as seamless as possible. Their short breaks and holidays feature modern, comfortable coaches and friendly, experienced drivers. They prioritize your safety, health, and well-being above all else, and they take every possible measure to ensure that your holiday proceeds smoothly from start to finish. As part of their ongoing efforts, their dedicated team consistently secures tickets to some of the most prominent and exciting events, collaborates with their preferred hotels, curates new brochures, develops user-friendly websites, and establishes an independent Trust Fund to safeguard their customers' funds. UNIQUE FACTS: • Award-winning Breaks • 100% Safe & Secure • Low Deposits.

• cus***@c***.com
• caledonian.com
• 03448 153001

TOP 3 CALEDONIAN TRAVEL REVIEWS

Just back from another holiday with Caledonian. This was a 10 day stay in Italy. First of all our 2 drivers Simon and Tony were fabulous, so friendly, happy and helpful, nothing was too much trouble for them, they made everyone feel comfortable. The overall holiday was great, lots to do if you wanted or relax at the resort, the decision was always yours. I’ve booked many holidays with Caledonian and will continue to do over hopefully many years.

Had numerous trips with this company from Skye to Disneyland and many in between. Recenrly doing the trip to Fort William/Glencoe and then another to Skye. Having everything included and reserved seating makes the trips so much more enjoyable. I wouldn't think twice about booking with one already for next month.

We went on our first tour with Caladonia travel to Alton towers for 2 days and Chester zoo on the way home. Would definitely recommend and will use them again in the near future. A big thank our driver Gordon who went out his way to keep everyone happy. 5? driver.

Here’s The Lowdown: Trailfinders, a privately owned travel agency located in Glasgow, boasts a dedicated team of over 1000 professionals who have arranged travel experiences for more than 16 million clients. The Trailfinders team specializes in crafting personalized itineraries for destinations worldwide, offering unrivaled value and exceptional service. With 42 conveniently located travel centers staffed by the industry's most seasoned travel consultants, available 7 days a week throughout the UK and Ireland, Trailfinders ensures that their clients have access to a comprehensive range of travel options. This includes flights, tours, accommodations, cruises, car rentals, and motorhome hire, all at competitive prices. Trailfinders firmly believes that booking online can't replace the value of personalized service. Their expert travel consultants have explored over 96% of the world's countries, guaranteeing that your journey is seamless and stress-free. As pioneers of bespoke travel experiences, they are committed to delivering one-on-one customized service. In the event of any cancellations, they guarantee an immediate refund, and they also offer the convenience of virtual appointments. UNIQUE FACTS: • 24/7 Emergency Contact Quick Links • Location Related Features • Offline Access To Your Travel Plans.

• tra***@t***.com
• trailfinders.com/travel-c...
• 01413 532224
• 01413 532400

TOP 3 TRAILFINDERS GLASGOW REVIEWS

We visited the Glasgow branch which we had used before. Our advisor was Jason Paul who was very welcoming and knowledgable. We explained what we had in mind which involved several flights and car hire in some places. Jason listened and just over an hour later all our plans were in place. Great service and great staff who really do their job well.

We booked a holiday of a lifetime, over three weeks in Western Canada and Alaska with everything thrown in, but due to the covid pandemic it's cancelled. We received a full refund as requested and were kept informed and consulted at every step. When we feel it's time to rebook we will use Trailfinders without hesitation.

Experts with answers for all my questions. Very knowledgeable and patient. Delighted with the travel agent Joanna. Very helpful.

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First class service, every time.

Looking for someone to help bring your travel dreams to life you’ve come to the right place..

We’re a boutique travel agency in Giffnock, Glasgow offering exclusive holidays, escorted tours and luxury cruises worldwide. At Kenneth Macleod, we’re with you before, during and after your trip and are personally invested in helping you make lifelong memories.

The world is too interesting for us not to share it, so our team of dedicated travel consultants are on the ground exploring every corner. They live, love and breathe travel, and all of their knowledge goes into making every trip just right for you.

Whether you’re off on a trip of a lifetime or a weekend away, you can always expect first class service, every time with Kenneth Macleod Travel.

Escorted Tours

Travel with confidence in the safe hands of an expert guide and the company of an intimate group of like-minded people. On an escorted tour you don’t have to spend any of your holiday time planning where to go or what to do next. And you don’t need to worry about missed connection, transfers or hassle.

Kenneth Macleod Travel are the experts in luxury cruising. Our close relationships with partners including Regent Seven Seas, Silversea, Crystal, River Cruising with Viking and Scenic enable us to offer variety and value in our sailings. We’re also specialised in helping solo cruisers find the perfect escape.

Tailor-made itineraries

A tailor-made holiday is one designed just for you. No two tailor-made travel experiences are ever the same and you’ll have total flexibility to travel at your own pace. Whether your trip is 2 days or 2 months long, our dedicated experts will craft a unique, personalised itinerary completely to your wishes.

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Kenneth Macleod Travel, 4 Mains Avenue, Giffnock, Glasgow, G46 6QY 0141 621 0555, [email protected]

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Independent multi award winning travel agency.

Thorne Travel is Scotland's Top Travel Agency 2024 as voted for by TTG. We love that we are trusted by our customers and respected by our peers. Our goal is to create something unique just for you. Wherever you want to go and however you want to get there let our travel experts help you.

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Our team at Thorne Travel explore the world ensuring we have first-hand local knowledge and pride ourselves on our expertise and extensive network. Our skills will make your holiday truly memorable and provide you with insider tips and advice to make the most of your adventure.

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We want you to feel relaxed, refreshed and ensure you enjoy every minute of your holiday experience. We love to share our expert knowledge and hear to your adventures. That’s why we put love in everything we do to create unique holidays with memories that will last a lifetime.

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"I have used Thorne travel for a number of years. Nothing is ever a bother and the staff alway make my holiday the best deal they can find dependant on my budget . They are all extremely knowledgeable and go above and beyond to ease any issues especially during a covid pandemic. Whether it’s a city break, cruise or a family holiday I would recommend and always return. Megan was extremely helpful in booking my family holiday for this year knowing the issues I have faced from a company previously who went into administration last year."

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"Just recently booked our holiday with thorne travel and they’ve been amazing from start to finish, they’ve been keeping me updated on my booking about changes and requirements needed for when I go and making it stress free for me!!"

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"I would highly recommend Thorne travel to anyone, I have booked through them now for several of weekend and day trips and a holiday for next year. They are friendly and professional and make the experience of booking a holiday very stress free. Brilliant staff with great service. Two thumbs up from me."

Stephanie Fletcher

"Would definitely recommend thorne I’ve booked a few holiday with them. Was suppose to be our family holiday to Bulgaria in may which was on the verge of being cancelled Amanda phoned me to give me all my options in the end we decided to change destination and go next year instead. She couldn’t be any more helpful with phoning me to give me options that she had found since couldn’t get into the shop. We finally found our destination and go May now! Thanks for all your help and there was no stress changing definitely recommend!"

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The Holiday and Flight Centre

At The Holiday and Flight Centre we love to inject fun into your holiday booking experience. As an award winning travel agency we know we can provide you with the best service and price, but that's not all! Our customer loyalty and retention for exceptional customer service is what we pride ourselves on. We go the extra mile for you each and every time and we've been going that extra mile since 2002!   On this site you can search for your dream holiday or look through the various offers our travel experts have compiled for you. At The Holiday and Flight Centre our team is what makes us so special, find out more about them on the Our Team page:

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The Best Travel Agents Near Glasgow, Glasgow

1 .  STA Travel

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“phone so I thought it would be interesting to see what face to face travel agents had to offer.”   more

2 .  STA Travel

“But while there really isn't much need for travel agents in this day age, the continued survival of...”   more

3 .  Lomond Travel

4 .  Dixon Travel Agency

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"STA Travel has some out of this world deals, but you have got to keep your eyes peeled because they will get snapped up if they are red hot. My friend got a deal for a round the world plane ticket with STA for £750!! and this went from glasgow, to Dubai to Miami, to Thailand, to Australia, etc. Well worth the money!! For holidays though, like the package kind, I wouldn't go here, they are good for flights and cheap ones! Maybe try Travelzoo for holidays of alsorts."

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5 Best Travel Agencies in Glasgow

Below is a list of the top and leading Travel Agencies in Glasgow. To help you find the best Travel Agencies located near you in Glasgow, we put together our own list based on this rating points list .

Glasgow’s Best Travel Agencies:

The top rated Travel Agencies in Glasgow are:

• Stewart Travel – UK’s fastest growing travel company
• Paul McCarroll House Of Travel – a proud member of ABTA
• Burnside Travel – part of Hays Travel Independence Group
• Glen Travel – specialises in USA, Canada, Far East and Australasia destinations
• Trailfinders Glasgow – offers virtual appointment

Stewart Travel

https://www.facebook.com/StewartTravel/photos/a.119579191403285/3840164576011376

Stewart Travel offers fantastic travel deals to all who wants to find a perfect vacation spot. A family-run travel agency, they have been serving the people of Glasgow and its neighbouring areas for more than 40 years now. Offering a travel plan that will fit the needs and the budget of the customers, they are always available to discuss all travel concerns that their clients may have.

They offer different cruises and holiday deals that cover different places both local and international. They also offer packages fit for the family as well as all-inclusive deals for your utmost convenience. Contact them now to seek their assistance and get the dream vacation that you have always wanted for yourself.

Products/Services:

Late Deals, Cruise, Holidays

Address: 139 Kirkintilloch Rd, Bishopbriggs, Glasgow G64 2LS Phone: 141 762 3939 Website:  www.stewarttravel.co.uk

“Excellent service. Great business, lovely, helpful staff. Well informed. I would recommend this shop.” – Heather Wilson

Paul McCarroll House Of Travel

https://www.instagram.com/p/CDB6gWClsPI/

Paul McCarroll House Of Travel is an independent travel agency that offers bespoke travel packages to different dream destinations in Europe, Asia, Middle East, Africa, North America, Oceania, South America and the Caribbean. A flexible company that is dedicated to making your dream travel a reality, they can work on the budget that you have and suggest a well-curated travel package for you and your family.

Whether you are thinking of a nice holiday spent in a villa, lakes and mountains, the beach, ski resort or a cruise, they have the perfect package for you. They also offer escorted tours as well as flight-only deals. Open from Mondays to Fridays from 10 AM to 6 PM and on Saturdays from 10 AM to 4 PM, do not hesitate to reach out to them to discuss your travel plan and let them offer you a seamless solution and the most enjoyable vacation.

Destinations, Holidays

Address : 655 Great Western Rd, Glasgow G12 8RE Phone: 141 370 5610 Website:  www.paulmccarrollhouseoftravel.com

“What a fantastic service. Paul and his girls understand what you require and deliver. Service is everything and they reach 100+%. Thank you.” – Margaret Jefferies

Burnside Travel

https://www.facebook.com/burnsidetravel/photos/a.170179246327760/3506093066069678

Burnside Travel is committed to providing you with the best travel arrangement for your holiday travel and vacation. An independent company, they work with all clients around the UK to serve their clients the best-curated vacation that they could imagine. They offer bespoke packages that are tailor-made following the preferences of their clients. They work hand in hand with tour operators, accommodations and flights to ensure that you will have a complete deal without costing you a lot.

Trustworthy and efficient, they ensure that you are secure and well protected on your travels. They also offer a competitive rate for their packages so you need not worry that your dream vacation will deplete your bank account. An expert for all travel needs and essentials, contact them now to work on your vacation with utmost ease and comfort.

Address : 250 Brownside Rd, Rutherglen, Glasgow G73 5BE Phone: 141 647 5101 Website:  www.burnsidetravel.com

“Girls are very helpful and knowledgeable. Made the whole process very easy.” – Robert Fulton

Glen Travel

https://www.facebook.com/glentravel/photos/a.389988111011476/3604725736204348

Glen Travel offers a full and comprehensive travel experience to all their clients seeking their assistance. They offer multicentre vacations, cruises, flight and hotel and tour packages. Founded in 1973, their wealth of experience in the field would ensure that you will get a hassle-free holiday together with your friends and family on one of the best travel destinations both local and abroad.

They have holiday packages for Barbados, Canada, Caribbean, Thailand, Vietnam, Bali, Cambodia and the USA. They also offer travel deals for weddings and honeymoons. Avail now the different services that they offer for travel and they guarantee that you will have a one of a kind travel experience that you would surely not forget.

Fast East Holidays, USA Holidays, Canada Holidays, Cruises

Address : 227 Glasgow Rd, Blantyre, Glasgow G72 0YS Phone: 169 882 9511 Website:  www.glentravel.co.uk

“Brilliant in and sorted with a holiday in half an hour. Thanks.” – Jean Ann Knotts

Trailfinders Glasgow

https://www.instagram.com/p/CFhXjeTnU16/

Trailfinders Glasgow is a specialist travel agency that was established in 1970. They offer travel and visa service and can work on a personalised travel plan just for you. They offer different a vacation style from the beach, cruise, fly-drive, golf, honeymoons, luxury, multicentred, trailfinders, wellness and rail. With expert travel consultants on their team, you can be assured of complete assistance and service.

From the airport to your hotel and tour, they ensure that you are well-protected and completely covered for your utmost security and protection. Aside from personal travel, they also offer corporate travel for incentive travel, conferences and events. Providing you with the best and most flexible deals, this is certainly the best travel agency to aid you with all your travel needs.

Latest Offers, Destinations, Holiday Styles, Travel Services

Address : 284 Sauchiehall St, Glasgow G2 3EH Phone: 141 353 2224 Website:  www.trailfinders.com

“Thank you Trailfinders for a fantastic trip to Vietnam, Cambodia and Bangkok. Great service from staff, especially Dan Newbie, who organised the trip around our preferences. Faultless travel arrangements, guides and hotels. Great personal service” – Rosemary MacDonald

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Barrhead Travel

We’re the UK’s leading travel agent, so no matter what kind of holiday you’re planning – a cruise, a sunshine break, the trip of a lifetime, or a UK short break – Barrhead Travel will find your perfect getaway. Because we’re totally independent of any tour operator, you’ll find a much wider range of options with us, along with the best prices and the best advice! We also offer great exchange rates on foreign currency, with zero commission.

Address Glasgow Fort Shopping Park Glasgow G34 9DL

Contact http://www.barrheadtravel.co.uk 0141 773 5323 Email

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We're an independent travel agency based in Uddingston and we like to think we're anything less than ordinary.

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Travel Guru Ltd 46 Main Street, Uddington, Glasgow, G71 7LS 01698 636 100

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"We have booked holidays with Paul or Billy for the past 3 years, we would highly recommend Travel Guru, the service provided is first class, so welcoming and friendly, thanks for booking our Berlin city break, we will definitely be back to book our American adventure x."

“I’d just like say how grateful myself & my family are for the work that Miss Caig put into finding the cheapest & best holidays for us, We will be recommending Travel Guru to friends & family. Thank You!”

“Had the best experience this afternoon booking my summer holiday with Paul and Billy! I had no idea where I wanted to go, so I wasn’t the easiest customer! They were both so helpful and patient with me searching all types of holiday within my budget! Would highly recommend the travel gurus to everyone ! Can’t wait to book my next get away with the gurus !”

“Just back from a city break in Barcelona with my friends for our 40ths we were looking for nice hotel good location and flight times in a reasonable price range boy did Paul and his team ensure all the boxes were ticked great time had by all. Many Thanks.""

“Just back from an amazing 3 night break in Barcelona with my 4 friends. Travel Guru organised everything for us and I couldn't have been happier with the stunning hotel they picked. Rooms were great and hotel very central. Amazed they managed to tick all the boxes for what we required when we didn't really know what we wanted ourselves!!! Great service.”

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What training or studies are needed to work in a travel agency?

Before we delve into the different courses that allow you to work in a travel agency, let's start by highlighting the fact that no diploma is required if you want to open your own agency or work in one. In fact, since 2015, it is no longer mandatory to have a BTS in tourism or a similar degree to create your own travel agency. You can therefore practice without a diploma, however skills and experience remain key elements for success. Let's not fool ourselves, creating this type of company, or even just working in it, is not within reach of those who are not passionate about the subject of travel and foreign cultures, and furthermore, it is never too late to train and learn. If you have no diploma to help you, but you want to change your career to become a travel agent for example, know that it will be possible to train yourself via your "Compte Personnel de Formation" (CPF). Inquire with Pôle Emploi to find out where your account stands and how much you have to train yourself. After having said all this, let's now take a look at the courses that are most often favored before entering the world of work in a travel agency. After high school: 2 years to obtain a BTS in tourism or operational commercial management; 3 years for the BUT (Bachelor Universitaire de Technologie) in commercialization techniques. Specialized schools also offer bachelor's degrees. After a two-year degree: - BTS in operational commercial management - BTS in tourism - Salesperson in business travel and tourism After a three-year degree: - BUT in commercialization techniques - Professional license in tourism professions: commercialization of tourism products - Professional license in tourism and leisure professions After a five-year degree: - Master of Science in Tourism and Destination Management

What is the scope of intervention of a professional?

On a daily basis, the activities of a travel agent are diverse and varied, so much so that the professional will rarely have time to get bored during their days, provided their agency is running properly. These tasks can be very different from one company to another. However, to give you a more precise idea of what to expect when practicing this profession, we will summarize for you all the main functions, as well as the most common, for which a travel agent is responsible: - To start, they must of course be familiar with their agency's tourist offerings in order to inform their customers and be able to illustrate their point with detailed information if necessary. - They must also be able to welcome customers in person or over the phone, with the appropriate tone, voice and warmth. - They must also respond to requests for quotes or information by email, which is an administrative task that takes a lot of time and requires organization and rigor at all times. - They must also select tourism products according to the customer's request, then present their characteristics in a constructive and, if possible, argumentative way (the strengths, the prices). - They must also advise the client on the different products (transportation, services), make the reservation, and then establish the contractual documents necessary for the commercial exchange. - They must also check travel documents in advance so that the traveler does not encounter any unpleasant surprises during their trip. - They must also establish the terms of settlement of a dispute or pass it on to legal or litigation services. - They must also provide information for monitoring activity supports so that the agency can have an overall view of its activity and its evolution over time. - They must organize the display of the sales space, with a certain marketing spirit. - Finally, they must perform sales promotion operations, especially during periods specifically conducive to this.

Why use a professional?

The idea of traveling is often a source of anxiety for those who are preparing for it, as there are many things to consider so that the trip goes smoothly and without any hiccups. In this section, we will specifically discuss the main reasons why you should consider using a travel agency or at least a professional in the sector to organize your trip. Preparing for a trip, even one of just a few days, is not easy. Certainly, a lot of information is available on the internet, but compiling it all to organize your future trip takes a lot of time. First, let's realize that going through a travel agency will allow you to save a lot of time. No need to spend several hours searching for the right flight or finding a hotel to sleep in, finding a rental car, etc. Calling on a professional means giving yourself more time to devote to other things that could also, why not, optimize your trip. Then, entrusting the organization of your trip to a provider means trusting the experience and know-how of a professional who has the required skills to organize a trip that meets your expectations and advise you properly, both in terms of tourism, legal, or even geographical aspects. Calling on a professional, contrary to what one might think, often turns out to be less expensive in the end than organizing everything yourself. Indeed, thanks to their relations with suppliers, the professional is likely to find very good deals for you and offer unbeatable prices, for example for flights, but also for accommodations. It is precisely the addition of all this that will allow you to save money. To conclude this section, we would like to emphasize that for each of us, safety and assurance during the trip are two essential things, regardless of the final destination. Thanks to their total mastery of the travel world, a travel professional will be committed to ensuring your safety throughout your stay. Furthermore, you will benefit from after-sales service and, in the event of an unforeseen circumstance (whether it be a canceled flight, an airline strike, or other), you can obtain assistance simply by contacting your travel agent, who will then take care of finding a solution to your problem.

When should you call a professional?

There isn't really a rule about this, as long as you don't wait until the last minute. Consider that the sooner, the better, so planning a trip to the other side of the world cannot be done overnight. The agent has to find a flight, accommodation options at the destination, and a whole bunch of other services that you might want to take advantage of once you're there. It is therefore better to start planning at least a few weeks or months in advance. This will also allow you to benefit from better prices, which is not insignificant. Note, however, that some agencies specify a maximum anticipation date, meaning that, for example, it will not be possible to book a flight or even a hotel 2 or 3 years in advance... but this is natural and almost goes without saying.

How to find a professional to organize your trip?

No matter where you are or where you want to go, finding this type of service is relatively easy, as long as you don't live in a too remote area. Whether you live in Glasgow downtown or in the deepest countryside, start by asking your acquaintances and loved ones, although it must be acknowledged that word-of-mouth is not necessarily the most effective way to find the rare gem (but you never know...). If you live in a very remote area, in the middle of the countryside, not finding a travel agency nearby (within 20 or 30 kilometers) should not stop you or discourage you; be sure that you will find an agency in the nearest medium or large city! In any case, rest assured that the right professional, once contacted, will be more than willing to make your life easier, and if necessary, subsequent exchanges can be done through emails or phone calls. If word-of-mouth yields nothing, which is very possible, then it is recommended to use the internet, by consulting a site like StarOfService, for example, which lists all professionals in a certain field, based on where you're conducting the search. In just a few clicks, the site will provide you with the contact details of the said professional and you can contact them right away, and this also applies to travel agents. From there, you are free to shop around or simply choose the one closest to your home, it is no longer our concern...

How much does a travel agency service cost?

The rates that we are going to indicate here are not contractual, but simply average values ​​obtained throughout the French territory. Each agency has its own way of billing, so we cannot recommend enough that you ask for the details of the services from the relevant agent. Only then can you have a precise idea of ​​what you are paying for. Having said that, let's now move on to the pricing, which, while not to be taken as exact figures, will still give you an idea of ​​the prices practiced on the market. In general, it should be noted that the majority of a travel agency's income comes from commissions paid by the various suppliers involved during the stay; these are percentages that are taken from each sale made. Generally, the agent on average takes between 8% and 10% of the public price for a plane ticket sold; regarding other services, the percentage is between 9 and 15% of the public price. Consulting fees, act and reservation fees are also sources of income for a travel agency, but it is up to each brand to quantify its services. Therefore, you will have to ask the question or inquire when the time comes.

How to choose the right travel agent or agency?

No matter where you are or live, whether in a particular city, region or department, finding this type of professional is relatively simple, based on studies on the subject. So whether you live in the inner city of Glasgow or in the depths of the countryside in Moselle or Gironde, we advise you to start by asking around among your acquaintances and friends, as word of mouth is always a good way to find the right address for such things (we all know people who have traveled through a particular agency, so let's start by looking in that direction...). If this first search yields no results, it is then possible to use the Internet, as it is the most common way to purchase travel services, not physical agencies. Once online, no matter which search engine is used, we suggest consulting a site like StarOfService, for example, which lists all professionals in a particular field, depending on the location of the search and where you live. In just a few clicks, the site will provide you with the contact details of the professional and you can contact them within minutes to inquire about their availability, rates, etc. Don't hesitate to consult a large number of customer reviews and comments, as they are essential information for getting an idea of the level of service provided by the agent or agency in question.

Here are some questions to ask a travel professional during your first meeting:

- How long have you been practicing this profession? What training or diploma do you possess to carry out this activity? - What are your rates? Can I have a detailed breakdown of them? - Will you provide me with a proper quote prior to starting the work? - What are your availability to discuss my travel project? - Can you guarantee the respect of deadlines and rates that we agree upon?

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AI Will Speed Travel Agent Decline, Says Booking CEO. Not So, Says ASTA Boss

Dennis Schaal , Skift

August 5th, 2024 at 4:16 PM EDT

True, as the head of ASTA says, some people will always prefer to use a travel advisor over an online travel website. But in the big picture, how will AI skew the trend?

Dennis Schaal

There has been a resurgence in the use of travel agents since the pandemic – and even before – especially for luxury trips.

One survey of U.S. travelers in 2023 found that 38% of millennials and Gen Zers said they prefer traditional travel agents to sort out their trips. There are reports of High Street travel agents in the UK opening new physical storefronts, as are several travel agencies in Singapore, for example.

But Booking Holdings CEO Glenn Fogel thinks that growth will fade fast and that AI will accelerate a decline in traditional travel agents.

“But the truth is the human travel agent has been a declining population for a very long time,” Fogel said on the Decoder podcast that came out Monday. “And, I’ll tell you, the things we are working on right now in AI and things of that nature, I suspect it’s going to continue to decline.”

Fogel, of course, has skin in the game. His company competes with offline travel agents, and several Booking Holdings brands, including, Priceline , Booking.com , and Kayak have launched a variety of generative AI products, including trip-planners.

All of these virtual agents, regardless of the company, have significant flaws, but these are early days.

Fogel said the position of traditional travel agents will continue to be reduced “as we create the virtual travel agents and as we use all the skills we have in AI, all the new things that are coming out, particularly in generative AI, and try to recreate what was, once upon a time, where the only way you could do travel was speaking to a human being.”

What About the Travel Agent Who Knows the Hotel Concierge?

The podcast host asked Fogel whether traditional travel agents, who may have ties and personal connections with a hotel concierge, may have an edge over websites like Booking.com?

“We are doing it too with our best customers,” Fogel said, in trying to offer upgraded services. “Don’t forget, an airline or hotel cares a lot more about the volume we provide to them than any single agent. We did $151 billion of travel last year. That’s a heck of a lot of travel. We have a lot of relationships.”

He said Booking Holdings has to figure out how to differentiate services for its top customers.

“The issue for us is how do we distinguish,” Fogel said. “Does someone who does more business with us, do we give them a higher level of service? Do we separate out and categorize customers? All businesses are always looking out trying to take care of their best customers in a better way.”

ASTA Compares Online Travel Agencies to Vending Machines

Asked about Fogel’s comments on the supposed decline of traditional travel agents, Zane Kerby, CEO of the American Society of Travel Advisors, told Skift he applauds Booking.com and Expedia for their utility as a place to compare prices and schedules across brands.

But Kerby asked whether Fogel is planning to alert customers that its new AI travel agents are programmed to tilt results toward destinations and suppliers “that are paying Booking.com for preferential placement?”

“Just as I don’t buy dinner from a vending machine, I don’t buy something as important as travel from a low cost/low service provider,” Kerby said via email. “The customer service travel advisors provide cannot be replicated by AI. The trust that travel advisors build with their customers is authentic and it’s what we stake our reputation on.”

Kerby added that some customers will always “prefer to work with a human travel advisor, always.”

The ASTA CEO said a quote from Priceline.com founder Jay Walker is relevant: “You don’t need a human until you need one.”

Informal Skift Survey

We asked a few Skift staffers who are Gen Zers or millennials whether they had used a traditional travel agent to plan recent trips, and got a mixed response.

Elsa Verzijl, a Skifter based in Manchester, England, was quick to say no. “I can confirm this GenZ has never ever used a travel agent :) What do they do anyway?” Verzijl asked.

However, another Skift employee, millennial Farheem Aziz, based in Brooklyn, New York, had a positive experience using a travel agent for a trip to Europe. “She was able to help us get great deals on hotels and flights (Greece and France), but there were a few travel mishaps. For example, she made a mistake with our car rental and by the time we went to go pick up our rental it was closed. But to make it up, she comp’d our hotel in Paris, which was great, so overall we had a great experience with her.”

Aziz said this was her first experience using a travel agent. “We moved around a lot in Greece and France so she was a huge help in helping us stay organized, especially because people in our friend group had different requirements (leaving from different cities, preferred different departure/arrival times),” Aziz said.

And the travel agent did one thing that Fogel’s Booking.com, Priceline or Agoda would probably rarely be able to do: The travel agent, Aziz said, had a friend’s room decorated to celebrate a birthday and arranged for a cake.

Another millennial Skifter, Alison McCarthy, based in Brooklyn, said she’s never considered using a travel agent “since I enjoy planning trips and am skeptical of how ‘personalized’ they could make it.”

McCarthy, though, said she might think about using a travel agent if she takes her young daughter to Disney.

“I’ve heard they’re super helpful for that experience and I’m not as worried about the personalized recommendations as I would be going to a new city or country,” McCarthy said.

AJ Blanchet, another millennial Skifter, based in Salt Lake City, Utah, likewise has never used a travel advisor and expressed similar feelings about the fun of do-it-yourself trip planning. 

“By the time I started booking my own flights (around 2008) it’s always felt more convenient (and fun!) to book my flight, lodging, and activities (like restaurants, show tickets, excursions) on my own,” Blanchet said.

Travel Agents Using AI

Like ASTA, Fora Travel sees the online travel agency approach as lacking. 

“Once again, the OTAs are predicting the decline and fall of the travel agency industry,” Fora Travel co-founder Evan Frank said via email. “It’s not a new story. In contrast, we’ve onboarded more than 5,000 active advisors since our launch three years ago, the vast majority of whom are brand new to the industry.

Frank said Fora’s travel advisers use AI and tech for effiencies “while leveraging relationships and general human understanding to provide travelers with curation, expertise, and property-level benefits that are notably absent from the standard OTA approach.”

Note:  This story was updated to include comments from Fora Travel. 

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Tags: ai , artificial intelligence , asta , booking holdings , booking.com , online travel newsletter , the prompt

Photo credit: A photo of travelers. Booking Holdings CEO Glenn Fogel said AI will exacerbate the decline of traditional travel agents. Pixabay