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Captain's Choice - you pay a lot, they don't care - Holiday Travel Forum
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Well, you guessed it. The Qantas Brisbane-Sydney left 1.5 hours late (no reason or apology given, despite numerous contacts/complaints), and when we got to Sydney, Qantas refused to hold the Tokyo flight for us, which meant waiting another 24 hours for a flight to Tokyo.
The tour was only 13 days long, and cost us over $2500 per day ( flights not included.) Captain's Choice tried to claim we were offered earlier flights (a flat lie), then offered us money off vouchers for tours in 2015 and 2016 (which we aren't in a position to use, and told them so), and have now washed their hands of the whole thing, saying they followed Qantas's advice on connection times. They apparently have so little experience with connecting flights from Brisbane that they can't make their own judgements, and if their arrangements fail, too bad for us.
We're furious and disappointed. The lost day hanging around in Sydney was just horrible, and we spent about a week trying to catch up on sleep, since that day was supposed to give a rest in Tokyo before we started racing around the country.
We don't want full compensation for the lost day, but considering the amount we paid, I think their response is unbelievable. And their managing director can't even manage to remember what gender the person is he's addressing, adding insult to injury.
So the message is, pay through the nose, but don't expect premium service from this company. Or Qantas, but that's another complaint all on its own.
Couldn't agree more with RojBlake.Travel companies are there to make a profit - out of you! Fair enough if they do the right thing and most do but it's far better to do it yourself. That way it's only yourself to blame if things go wrong, which if you take a bit of time to prepare, won't. We're in our eighties and still organise vacations around the world off our own bat. I reckon we save 50% of what we would otherwise have paid a travel company. Of course you have to be flexible, eg if you can't get the train to Berlin, go to Koln or Munich - they're all greatly rewarding cities. But the main thing is that it's you who is/are in control.So go for it - you may see some weird places but you'll have a ball, but make sure you travel insurance is with a reputable firm, say NRMA (though this is not a advert!)
Yes, it's all about control for me. I have no wish to put my arrangements into the hands of a mysterious Captain, and not know why he or she have made the Choices that they've made!
Thanks for the hindsight guys. I do a lot of independent travel but we wanted to go to Japan, I don't speak Japanese and I've never been to the country before. So we went with what we thought were a reputable company offering a premium service, and got treated very badly.
Telling me how wonderful you are because you never use travel companies isn't helpful. I wanted to warn people. I don't need lectures. Trust me, we won't be using Captain's Choice again!
I'm sorry if you didn't like my comments, Chris. The second post was intended to be a light hearted reply to what Roger said, but humour doesn't always come across well on internet forums!
My first comment was merely an explanation of what I do and why. It was not intended to be a criticsim of you or anyoen else, but just a pointer to anyoen coming across this thread that there are alternative mto what you said yourself were expensive tours.
We have done two Captain's Choice tours , I'm sorry that you had such a bad experience.
Our first trip was amazing the second tour , not so with far too many people , and sickness.
ChrisBJones if you really think you have a case go to ACCC. With reasonable evidence, they will take up your complaint
Couldn't agree more with bad experience. Trip around Turkey and then small ship around Black Sea, with inexperienced tour leader, too many people , over 40 degrees and locked out of airconditioned bus in some tourist destinations, eg Troy. Husband in hospital in Istanbul for 3 days and then 3 weeks in Epworth on return.
Result, we will never travel OS again. Spoke to Company head , little satisfaction. We were told no one else complained. Can't believe it when there was so much dissatisfaction readily voice on the tour. And so many people with tummy bugs.
However a couple of years prior to this trip, we travelled with CC , Moscow to Berlin. Wonderful trip by train.
We have travelled extensively, independently and with other tour companies.
Couldn't agree more. Why are people (Australians?) so scared of going solo, so to speak. You only get ripped off if you are silly. We have travelled Europe twice recently, booking online from destination to destination and travelling on all sorts of transport. We had a ball and we're in our eighties, so don't let the travel companies charge top dollar for what you can do for yourself at almost half the price. I trust Trip Advisor will concur!
I think people are reluctant to make their own arrangements for a number of reasons. Lack of time to plan, maybe, a lack of experience or a lack of confidence for some. Overall it might just be seen as easier to let someone else do everything and just sit back and hopefully have a great holiday. Certainly, a lot of advertising her ein the UK plays on relaxation and convenience, rightly or wrongly.
I am pleased that like me, you are happy to organise your own experiences, and that they've been very positive. I hope you have many more brilliant trips! It's not for everyone, though I do encourage as many as I can to at least think about doing the same thing.
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Captain Travel And Tours Company
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Holiday Triangle Travel Private Limited
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About Captain Holidays
Captain Holidays" One of the premier travel hubs in the state J&K. Captain Holidays is popularly known and it is being run by a team of highly qualified professionals. Captain Holidays is registered with Tourism of Jammu&Kashmir.We believe in developing a strong genial relationship with our customers. Based on Spirit Of implicit trust and reciprocity. We customize, Kashmir Tour Packages, Leh Ladakh Packages." Amarnath G Yatra, Mata Vaishno devi Yatra, Car&Bikes Rental, Hotel&Houseboat Bookings etc. Explore the main Kashmir and the hospitality of the Kashmiri people!"
M.R Complex Rambagh, Srinagar, 190009, India
Destinations Covered by Captain Holidays
Ladakh , Jammu and Kashmir
Services Offered by Captain Holidays
Flights, Hotels, Car Rental, Bus/Train, Sightseeing Tour, Travel Insurance
Rating Distribution for Captain Holidays
3 Ratings & 3 Reviews
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TripCrafters Reviews for Captain Holidays
Arsalan Nabi - India
Rated 5/5 on Mar 2023
Its was an amazing experience in kashmir with captain holidays we had for 7 days.Thanks to Mr Dawar shah and Danish bhat
Juhi Chiraniya - India
Rated 5/5 on Feb 2023
I would like to say, if you ever visit Srinagar. They are the only person you should connect with. Me & my husband went for a holiday for a week and we booked everything through CAPTAIN HOLIDAYS and we loved our experience. They treat you like your own family and serves you the BESTTTT!! Amazing experience, will cherish it forever.
Shivam - India
Rated 5/5 on Jan 2023
Best tour agency...one best experience......................
Google Reviews for Captain Holidays
Rated 5/5, a month ago
Great experience. Very comfortable, friendly and welcoming. Booked a trip for 4 days three night. Stay was in different places all three days and was managed very well. Was a delight. I also paid a token amount and paid the remaining later but Dawar bro was super cool about it. Sim was also arranged the driver as normal sims dont work. I also lost my locket on the houseboat but I contacted Davar and he assured and it was also retrieved, but unfortunately we could not collect it. But then later he shipped it via a courier and it arrived safe and sound. Will recommend to everyone.
Amal kumar Pal
Rated 5/5, 3 months ago
I with my family has completed my total tour of Kashmir including Pehelgam , Katra with Captain Holidays experienced outstanding management for the arrangements of vehicles, accommodations with complimentary foods. Specially the beautiful arrangement of the Houseboat at Dal lake. The total tour was highly satisfied as the behaviour of the management of Dawar Shah which has attracted me the most & it was very much reasonable rate of the package. Thank you so much very providing such beautiful arrangements.
Rated 5/5, 2 months ago
My family has completed our 07 days tour of kashmir trip including Srinagar, sonmarg, gulmarg, doodhpathri and Pahalgam with captain holiday. Our experiences was outstanding on the management of accomodation with complimentary food and vehicle. Some issues with driver was solved promptly. Thank you so much for wanderful arrangements.
Rated 5/5, 7 months ago
We had a 9-day Kashmir trip with Captain Holidays, and it was a wonderful experience. Initially we had some problems, but it was very well handled immediately. Mr. Dawar Shah was very approachable and humble with us. Would definitely recommend Captain Holidays if you are planning your Kashmir trip.
Rated 5/5, 5 months ago
We booked 7 days package with Captain Holidays for 14 people and everything was just perfect. Awesome experience and budget friendly!! Kudos to Dawar & Danish
Rated 1/5, 2 months ago
I would not suggest to go with this tour operator. If you go with this tour operator, they book with Hollywood houseboat. The manager name is isfaque. He is very odd man. He is not having the sense of talking. We booked 4 rooms for house boat. So normally all rooms shall be equivalent. When we reach to house boat, it was shocking. They provided 2 rooms in Hollywood houseboat and 2 rooms in backside of the houseboat whereservants were staying. It was not acceptable so we called to captain holidays but they have not proper communication with the house boat's strange person. We have 4 children with us. At night we even cannot leave the houseboat due to unavailable shikara. In short, please understand that money is yours and you need to selscr your tour operator wisely. In any case, captain holidays is not a proper choice.
One of the best experiences I have ever had, all thanks to Captain Holidays.
It was great experience with captain holidays thanks to Dawar shah for a wonderful trip
Hello, it was an amazing experience in Kashmir with Captain Holidays, we had for 7days. Dawar Bhai & Danish Bhai best of luck..
Our tour was great and we had enjoyed a lot . Good organised and well done. Thanks
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Captain's Choice, creators of the world's most life-enriching journeys, curated without compromise, has been setting the agenda in global luxury travel for Australian and international travellers since 1994. A privately owned Australian company and the first in the world to introduce international journeys by private jet, we are leading the global push to explore new lands, unearth new experiences, with a vision to make the impossible, possible. We continue to innovate and push the boundaries of luxury travel and adventure to all corners of the globe, by private jet, small group explorations and luxury expedition voyages.
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